Contacting Canon Customer Service Center
Canon is widely known as a camera company, but the company builds much more than cameras. Canon currently produces cameras, computer printers, office devices and industry equipment. Accessing customer support pages is a bit difficult as they are not located on the main website, but rather on the USA website for the Canon company.
Phone Contact Numbers
After navigating through the maze of pages on the Canon customer service page, we were able to find two customer service numbers. We also found other numbers listed online, but these are not verified by the Canon customer service page or Canon FAQs.
- Canon customer service: 1-800-652-2666
- TDD: 1-866-251-3752
There is no mailing address for Canon customer support, but there is a mailing address for Canon headquarters.
Canon USA Inc Corporate Headquarters
1 Canon Plaza
Lake Success, NY 11042
If you are looking for the official website for all Canon products, you can find that website at http://www.canon.com. From the main page, you can access information about the company, product information, support downloads and customer support for individual products and services.
The website for all support services available in the United States is http://www.usa.canon.com/cusa/support.
If you wish to order a Canon product, you can use the official website to research products and order directly from Canon.
Customer Service Email
Contacting customer service by email is available from two different online contact forms. The first form is for consumers who want to ask questions about a specific product. You must have product information for the product you are inquiring about when sending your email. The product support email form is available here: http://www.usa.canon.com/cusa/consumer/form_display/sup_by_email.
You can also contact customer service for general product information or to have a question answered by customer service at: http://www.usa.canon.com/cusa/consumer/form_display/sales_product_information.
We contacted customer service via this contact page asking about a customer service email address. If customer service responds, we will update that information.
The customer service line for Canon was picked up by an automated response line. We were asked for a model number to direct our call to the right agent/department. We pressed 0 and the call was immediately picked up by a customer service agent. The agent spoke clearly with no sign of an accent, but she was not the representative that would be answering our question. The representative answered the call by saying, “How may I direct your call?” We asked for the customer service department and she wanted to know more information so the call could be transferred to the correct department. The entire call took less than three minutes.
What experience do you have with Canon customer service?