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Contact Canon Customer Service

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Contacting Canon Customer Service Center

Canon is widely known as a camera company, but the company builds much more than cameras. Canon currently produces cameras, computer printers, office devices and industry equipment. Accessing customer support pages is a bit difficult as they are not located on the main website, but rather on the USA website for the Canon company.

Contact Info:

Phone Contact Numbers

After navigating through the maze of pages on the Canon customer service page, we were able to find two customer service numbers. We also found other numbers listed online, but these are not verified by the Canon customer service page or Canon FAQs.

  • Canon customer service: 1-800-652-2666
  • TDD: 1-866-251-3752

Mailing Address

There is no mailing address for Canon customer support, but there is a mailing address for Canon headquarters.

Canon USA Inc Corporate Headquarters
1 Canon Plaza
Lake Success, NY 11042

Official Website

If you are looking for the official website for all Canon products, you can find that website at http://www.canon.com. From the main page, you can access information about the company, product information, support downloads and customer support for individual products and services.

The website for all support services available in the United States is http://www.usa.canon.com/cusa/support.

If you wish to order a Canon product, you can use the official website to research products and order directly from Canon.

Customer Service Email

Contacting customer service by email is available from two different online contact forms. The first form is for consumers who want to ask questions about a specific product. You must have product information for the product you are inquiring about when sending your email. The product support email form is available here: http://www.usa.canon.com/cusa/consumer/form_display/sup_by_email.

You can also contact customer service for general product information or to have a question answered by customer service at: http://www.usa.canon.com/cusa/consumer/form_display/sales_product_information.

We contacted customer service via this contact page asking about a customer service email address. If customer service responds, we will update that information.

Our Experience

The customer service line for Canon was picked up by an automated response line. We were asked for a model number to direct our call to the right agent/department. We pressed 0 and the call was immediately picked up by a customer service agent. The agent spoke clearly with no sign of an accent, but she was not the representative that would be answering our question. The representative answered the call by saying, “How may I direct your call?” We asked for the customer service department and she wanted to know more information so the call could be transferred to the correct department. The entire call took less than three minutes.

What experience do you have with Canon customer service?

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Rating: 3.3/5 (3 votes cast)
Contact Canon Customer Service, 3.3 out of 5 based on 3 ratings
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17 Comments on “Contact Canon Customer Service
  1. hi
    Is it possible to send me a book guides for me? I need to it for work with my camera.
    my camera is canon EOS 10D
    Thank you

  2. i have just aquired a canon printer….CANON PIXMA MP 480,but have lost the instuction manual book…i can,t seem to download it..is it possible you can send this information to my email address..thank you…david preston..

  3. To Customer service:

    Approached Canon show room in DXB to purchase 500mm IS II lens and they directed us to Ashok at the head office. Several calls were made but the secretary was reluctant to transfer the call to Ashok and the mobile number was also not provided. No response for one month if product is available or the cost. After one month again we approached but calls are never transferred to Ashok again (who ever he is). Finally we got to know product is not available in market (no idea why website is displaying items not available in stock), and can be ordered only on customer request. No body is even available to negotiate on prices (huge price difference) in spite of us being ready to make direct cash payments and place the order. What kind of service does Canon Middle East offer to it’s customers ????? These kind of non customer oriented employees should not be even working for such prestige companies and ruining company reputation..
    Having purchased so many Canon products we are thoroughly disappointed.

    Regards,

    Kosala Edirisooriya

  4. I recently purchased the Cannon EOS Rebel T3 Camera. It was advertised as having two separate lenses: The EF-S 18-55mm as well as the 75-300mm. I purchased this camera through Walmart. It was advertised for $449.00 and if I purchased the camera package with the 75-300mm lens the price was $499.00 I purchased the bundle package at $499.00 but never received the 75-300mm lens as promised. I paid, I want my 75-300mm lens.

  5. Im trying to put a pic on a coffee mug by heat press i bought a selphy cp780 because it said sublimation printer will i be able to use a pic i print to heat press it on a coffee cup?

  6. I hate canon. If you want to buy something on the weekends they will help, but if you already spent the money and need help on weekends…forget it. They are worthless I didnt buy the printer my boss did and if i had it my way we would have got ANYTHING BUT CANON!!!!!!! Worst company ever!!!!

  7. Hello,

    I bought a Canon 400D and Canon EFS 17-85mm zoom lens from Hong Kong about 5 years ago. I love the product and have taken tens of thousands of photos in that time, for both professional and amateur reasons.

    In that time I have had to pay to get it fixed 6 or 7 times. Canon Thailand have not been very understanding. I don’t believe this is in keeping with your normal high standards I’ve been privileged to receive over the years.

    I look after my camera very carefully and this continual financial outlay is unacceptable. I also find unacceptable and devastating how my beloved Canon camera has regularly failed in its trusted task of capturing unrepeatable moments in my life. Having spoken to many people in the photographic industry, the consensus is that this is not acceptable for a Canon product. I love my camera but I hate the way I have to constantly pay to keep it working.

    Canon Thailand have offered me a ‘special’ price but something tells me that once the 3 month warranty has expired I will find myself having to pay once again to repair a minor fault. And once again I will have lost the chance to photograph something important in my life. This I’m sure you’ll agree is unsustainable situation.

    Please refer to the email correspondence below.

    I hope you take the time to consider my upsetting problem. Thank you for your time.

    Best regards

    Stuart

  8. Dear sir, i brought a selphy cp 810 photo printer from vandana lab. bolangir orissa dt.06.02.2013. I want to print photo from mobile memory card. When i set the card with a adaptor and use it with printer the photo of memory card not appears in printer display. What is the cause not showing the photo plz mail me quick i wait ur answer.

  9. I have a cp 810 printer i want to print 20 photo in one paper i try all of my idea with ur guide book but one picture are printed. Plz tell me what problem ?

  10. I have Canon PRO9000 MARK II,I have almost wasted my ink.please,which “select paper size to choose when to print on 4×6 print size” (1)thesamethin applicable to (5×7) pls

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