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Contact Calvin Klein Customer Service

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Contacting Calvin Klein Customer Service Center

The name Calvin Klein often sparks images of models in their late teens and early 20s wearing underwear embossed with the Calvin Klein name. Magazine ads have donned these skimpily-clad young men and women for what seems like forever, but Calvin Klein does sell more than just underwear. The official website, which connects consumers with Calvin Klein customer service and sells products at the same time, lists shoes, accessories, fragrance and home items as part of the Calvin Klein product line.

Contact Info:

Phone Contact Numbers

The Calvin Klein customer service number we found is listed as the main number to call for all issues, not just online order customer service.

  • Customer Service: 1-866-513-0513

If you are calling about an order have the order number or packing slip ready when you call. The agent will likely ask for some information to search for the order. You may also have to verify your identity when you call.

Mailing Address

The company behind Calvin Klein and the company you’ll be writing your letter to is PVH. Other brands associated with the company are Tommy Hilfiger and Van Heusen.

PVH CorporationAttn: Calvin Klein Customer Service200 Madison AveNew York, NY 10016

This is not the address for payments, refunds or returns. If you need to return an item to Calvin Klein customer service, address your package to the address listed for your product.

CKU – Calvin Klein Underwear

229 Hollie Dr

Martinsville, VA 24112

or

Calvin Klein – Apparel and Accessories

Attn: Returns Department

7601 Trade Port Dr

Louisville, KY 40258

or

Calvin Klein – Home Collection

Attn: Returns Department

654 Madison Ave

New York, NY 10065

Official Website

The website for the famous Calvin Klein brand is http://www.calvinklein.com. In addition to the main site, we also found a site dedicated to just Calvin Klein underwear at http://www.cku.com/home/index.jsp. The company behind Calvin Klein customer service also offers a website at http://www.pvh.com/.

Being such a hip, forward-thinking company, Calvin Klein is active on multiple social media pages.

Customer Service Email

You can contact Calvin Klein customer service by email if you have a question about your online order. The contact form http://www.calvinklein.com/helpdesk/index.jsp?display=store&subdisplay=contact asks you to choose a topic before displaying a list of FAQs. At the bottom of the page is a link that reads Contact Customer Service. Click that link and the email form will appear. We chose to test the form with a question about boot dimensions. If the Calvin Klein customer service representative answers, we’ll let you know.

Our Experience

When we contacted the customer service department at Calvin Klein, the automated system provided three options. If customers press three (3), they are connected to a live customer service agent. We asked the customer service agent for information relating to the return policy for items purchased on the website. The agent explained the typical timeframe for returns is 30 days. Select seasonal items and clearance apparel items could have a different return timeframe. We felt as if the customer service agent was helpful and detailed in their answer. When you contacted the customer service department, what was the outcome? We would love for you to share your thoughts.

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Rate your customer service experience:
Rating: 2.7/5 (6 votes cast)
Contact Calvin Klein Customer Service, 2.7 out of 5 based on 6 ratings
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38 Comments on “Contact Calvin Klein Customer Service
  1. I bought a Calvin Klein lather bought from Marshal in Elmont, New York store the 21st of November. Used ones in January 2013, and found out the bag is pulling apart from the bottom. Cannot use the bag at this time. What can I do?

  2. someone at a store in nj saidthey could not order me a coat. i needed an extra small. is that true? i really liked that down jacket

  3. Purchased a king size down comforter set less than a year ago and material is literally shredding. Trying to find someone to discuss this with at Calvin Klein has been next to impossible. Get a round-around or a number to call answered by a representative who never answers the phone or returns call. Extremely disappointed in lack of service and inferior quality of expensive purchase

  4. I would like to model for Calvin Klein do you have a place in Atlanta, Georgia? Please return message, Thanks

  5. Estimated Mr./Mrs.: Knowing the prestige and excellent quality of his products I am very interested in being able to contact you to possess his collaboration, if it is possible, in the launch of a brand of tourism of luxury in Spain. He would be grateful for them very much if they indicate me whom contacting and his direction of e-mail. Thank you very much for his attention, a greeting.

  6. I am trying to contact customer service email just to let them know that i bought a Euphoria Perfume set, paid $93.00 and after i used it, after 10 minutes was gone. Thats the reason that you sell sets and give out totes? I am very dissapointed with my perfume. I used to wear all calvin Klein Perfumes, but what happened with this one.

  7. Challenge for Calvin Klein: Design underpants for Rafa Nadal that he does not have to pull out of his backside prior to every serve.

  8. We purchased the shoes from turkish distributor of CL in Istanbul Turkey. After very short time 7-8 months the quality problem appeared. We applied to the store with the claim of the quality but they refused to solve the problem or to replace the shoes. Now we are looking for the contacts we may inform about the service quality. It is not acceptable such customers’ service. It is a world known brand by its high quality, stylish brand. CL should choose their distributors more careful. Ad of cause we still hope that someone will take the responsibility for the bad quality goods they sold us. Hope to get the reply. Thank you and best regards, Yelena Oborina.

  9. Hello,
    IM 13 and I know a lot about fashion. I went on googel images to look at your summer line. I took to youtube with my rating and it was a D+. I sugest less poof you went a little over bored. And work a little harder to impress. I love your desings but lately they have been slipping its a catastrify but it is fix able. I would hate to see and amazing designer like you slip thourgh the craks im giving you constructive critisisum no in salts just being a good critic.

  10. I bought a pair of shorts in the united states and I am returning to my home in canada….the bickle on the shorts broke, can I return them in canada

  11. I will never buy Calvin Klein again I bought V-neck tees and the collars like ripped the first time I washed them save your self time and buy Ralph Lauren much better quality

  12. I was visiting San Francisco this past weekend and I walked into the Calvin Klein store located on Grant Street and this lovely lady approched me with a warm welcome..With no intention to buy and just have a quick look I ended up spending close to 200 dollars after using the 25% discount with the help and the many suggestions of Rachel. She was so laid back and just absolutely awesome and did not rush me as it was close to closing time. I’m usually a shopper that knows what they want and dont need help from any associates. But with Rachel she was not pushy nor annoying as I find many associates to be. I just feel the need to thank her once again for the lovely service she gave me. I walked in again the following day to pick up one more item and funnny enough I walked out with more than what i was looking for spending close to another 200 dollars again being service by Rachel. She definitely is great at what she does and I hope to experience more associates like her in the future.

  13. A few days ago,I bought – at Nice Airport “taxfree shop” – a bottle of CK “Be” aftershave. Black bottle. A few days after beginning to use it, I realized that the blue big stains on my clothes, and on my smartphone came from the surface of the bottle. It seems like the black surface is being dissolved, merely by plain water/moisture. Some of my clothes are just spoiled, and I’m still working to get the “paint” off my phone!
    what are your intentions? Best regards, Ole Carlsen

  14. I bought two fragrances Euphoria 100 ml one another to me my child, and a liquid come in purple and the other green. This is normal since it are identical fragrance?

  15. Hi, I bought CL jeans at a Moscow, Russia store (CK ctore in Okhotnyi ryad)half a year ago, and now they tore at the back! though size is fine, they are not too small. Have never seen any jeans tore like this before, along the back pocket- been wearing jeans of dif.brands for many years.. really unhappy with the quality. coldn’t reach the quality dept. of CK

  16. I bought a Calvin Klein watch in Chennai 7 months ago and it has been a bad experience. After 2 weeks the watch stooped and it took some months before a had a new clock work. Now the bracelet cannot close, eventhough I nearly have not been going with the watch. The watch is not made in a good quality and then after 6 months have to pay another amount to have it repaired.
    Not good.

  17. I bought CK shirt, wore it 2x, had not yet washed it and it is falling apart. Small holes have worn right through the material.
    Disgusted with low quality items sold buy big name companies.
    I can’t seem to find a way to just send an email to CK and let them know of my disappointment.

  18. I have been using Obsession men’s cologne (not after shave) since its inception. I recently purchased a new bottle from Nordstrom’s
    and am so disappointed. It has very little scent and none what so ever lasting scent. What have you done to my favorite and only cologne?!Please go back to the original formula!
    look forward to hearing from you regarding this matter.
    Vince

  19. ı bought a watch on Hamburg airport ,from a store near the departures.Although I tried the size and it was ok at the shop,the saleswoman somehow put a smaller size in the box and I got on the plane.When I ame to Turkey,I just realised the mistake and called the distributor of yours in Turkey ( Swatchgroup in Istanbul,Levent ,they did nothing to help me .What is it to buy a brand?It does mean buying a service as well,isn’t it ? So why sholud I pay more if ther exists no service for any kind of complaint ?I also wonder what it means to be a distributor,isn’t it a being a representative of that brand and be resposnsible for any kind of problem customer should face?I still wait for an answer and help of yours dear CK…Please pay atenttion for your customers2 needs,warn your distributor and make them remember what tehy have to do and keep being my favorite brand.

  20. Wore my long sleeve once when to go wash it and now its stitching is unraveling, $30 to watch something unravel. THE LAST time i buy something from Ck

  21. I love your ck shock perfume but now it’s all done so I was wondering if you can send some samples of some of your other perfumes so I can decide what to buy

  22. I was watching a show last night and your new ad for Euphoria came on. It is completely disgusting. Is your perfume so bad that sex is the only way to sell it? I have enjoyed your fragrances in the past but enough already! I will not continue to buy until you revisit your marketing regarding this product.

  23. Recently purchased 6 Calvin Klein towels and the side seam of each of them is raveling.l What ever happened to good quality merchandise. Thought that CK was a reputable name brand-guess I was wrong. Very dissatisfied.

  24. Not only is the Calvin Klein Euphoria perfume over priced but it also has no fragrance
    This is what I would call the WORST Christmass present I have received
    And I have also spent over an hour trying to locate their customer service e/mail address
    Would not recommend this product to anyone

  25. I was given a Beautiful I Pad cover for a Christmas gift When I go to take a picture the I Pad slips in the case and and covers up the camera view so annoying ,you would think the design would have been tested. This was a leather case and expensive I am really surprised at Calvin Klein

  26. I recently have bought BOLD underwear from Calvin Klein and it’s too small! It fits perfectly around the waist and legs, but my “package” is too big for them. And the bigger pair does not fit! Is there any underwear that is ment for a bigger “package” on a man?

  27. Recently my daughter bought 2 packages of bras Made in Thailand (two to a pak) at Costco. When I saw how the bras were packaged (ie, plastic box approx. 8″ x 5″ x 5″ plus cardboard packaging on the inside) I was appalled.
    While Calvin Klein represents itself as a progressive fashion brand its attention to how it packages its products needs to be reviewed.
    We are living in a non sustainable world and producing excess plastic and cardboard, etc is unacceptable. marilyn brewer

  28. I try to contact to CK customer service by the link but I don’t know I can not open the link, maybe because I am in Vietnam now. I would like to ask you about the CK watche with produce code is K2G23520 available at your web? I want to buy it but can not find it on any websites in USA. I have relatives in USA, so I want to order this watch in order to send it to my relatives’ address.

  29. I was given a Calvin Klein hawaian shirt (women’s) in 1984. It has been a favorite for a long time. Just to let you know….it finally wore out after 30 years….amazing!

  30. I would like to know where to fix the luggage wheels too. I bought a Bromley upright on 7/28/2014, can I do a replacement?

  31. On April 28, 2014, I bought three pieces of the Bridgehampton upright silver luggage. It is very beautiful and spacious luggage. Although I read over the warranty details I was not expecting my luggage to look like it was 10 years old after my trip on May 2-5. Of course the warranty does not cover abuse or improper handling. I guess I didn’t think of the very abusive baggage handlers. Long story short the dept. store was shocked that my luggage looked the way it did. They replaced it without incidence. I am traveling on August 10 and I can’t wait to see my luggage on the carousel. I would like to know if anyone else has had an issue. Not sure how to feel customer……..

  32. Last Sat 9/08/14 me and my husband went to one of our Calvin Klein
    Direct Factory Outlet in Birkenhead Point here in Australia we found a men casual shirt which could be very nice for my son’s coming birthday the problem was they do not have the size L available so one of the staff who is very helpful rang one of their outlets which is DFO Homebush and luckily they have available size and he asked the store to put it aside for me under my name Leni So the following day that was Sunday 10/08/14 we went all the way to pick it up when we asked them it was the wrong goods they put aside, not the one that we like i am pretty sure that DFO Homebush was given the right code and barcode. first of all it says on the system there were 3 large sizes they donot have any of that shirt, I was so upset and fuming not happy but i am telling you staff in there were very helpful especially to mention the name is Maryam Esfanani she looks everywhere the fact that the system said had 3 she did not waste time to search even rang the other store and ask to send her the photo of the shirt but no luck at all But i would like to tell you that she is very good in handling her customer she makes me feel better she was able to convinced me to get a different one instead, she got a very pleasant character which i believed everyone in the retail business should be like her, You should have to take good care of her she is an asset in the company I asked for her name she hasn’t got an idea i am writing you In spite of not getting what i want i end up happy getting a different one How good is this I can say not many are like her in the retail industry I am a fan of Calvin Klein maybe if not because of her you might lose a customer Thank you for your time i hope you like me sharing my experience. Good day

  33. I appreciate the fact that ads give MSN game sites free games. However, while playing games directed to children, I was appalled by the ads of Calvin Klein underwear that border on pornography. I would ask you to tone it down. If your product is good, you don’t need erotica to sell the product!

  34. I am Jonathan Naugles,and I sending a Resume ,and Cover Letter and Picture , and 2 Letters from President Obama. Thank you for your time.I am a big fan of Calvin Klein.

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