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Contact Calvin Klein Customer Service

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Contacting Calvin Klein Customer Service Center

The name Calvin Klein often sparks images of models in their late teens and early 20s wearing underwear embossed with the Calvin Klein name. Magazine ads have donned these skimpily-clad young men and women for what seems like forever, but Calvin Klein does sell more than just underwear. The official website, which connects consumers with Calvin Klein customer service and sells products at the same time, lists shoes, accessories, fragrance and home items as part of the Calvin Klein product line.

Contact Info:

Phone Contact Numbers

The Calvin Klein customer service number we found is listed as the main number to call for all issues, not just online order customer service.

  • Customer Service: 1-866-513-0513

If you are calling about an order have the order number or packing slip ready when you call. The agent will likely ask for some information to search for the order. You may also have to verify your identity when you call.

Mailing Address

The company behind Calvin Klein and the company you’ll be writing your letter to is PVH. Other brands associated with the company are Tommy Hilfiger and Van Heusen.

PVH CorporationAttn: Calvin Klein Customer Service200 Madison AveNew York, NY 10016

This is not the address for payments, refunds or returns. If you need to return an item to Calvin Klein customer service, address your package to the address listed for your product.

CKU – Calvin Klein Underwear

229 Hollie Dr

Martinsville, VA 24112

or

Calvin Klein – Apparel and Accessories

Attn: Returns Department

7601 Trade Port Dr

Louisville, KY 40258

or

Calvin Klein – Home Collection

Attn: Returns Department

654 Madison Ave

New York, NY 10065

Official Website

The website for the famous Calvin Klein brand is http://www.calvinklein.com. In addition to the main site, we also found a site dedicated to just Calvin Klein underwear at http://www.cku.com/home/index.jsp. The company behind Calvin Klein customer service also offers a website at http://www.pvh.com/.

Being such a hip, forward-thinking company, Calvin Klein is active on multiple social media pages.

Customer Service Email

You can contact Calvin Klein customer service by email if you have a question about your online order. The contact form http://www.calvinklein.com/helpdesk/index.jsp?display=store&subdisplay=contact asks you to choose a topic before displaying a list of FAQs. At the bottom of the page is a link that reads Contact Customer Service. Click that link and the email form will appear. We chose to test the form with a question about boot dimensions. If the Calvin Klein customer service representative answers, we’ll let you know.

Our Experience

When we contacted the customer service department at Calvin Klein, the automated system provided three options. If customers press three (3), they are connected to a live customer service agent. We asked the customer service agent for information relating to the return policy for items purchased on the website. The agent explained the typical timeframe for returns is 30 days. Select seasonal items and clearance apparel items could have a different return timeframe. We felt as if the customer service agent was helpful and detailed in their answer. When you contacted the customer service department, what was the outcome? We would love for you to share your thoughts.

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Rating: 2.7/5 (6 votes cast)
Contact Calvin Klein Customer Service, 2.7 out of 5 based on 6 ratings
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58 Comments on “Contact Calvin Klein Customer Service
  1. I bought a Calvin Klein lather bought from Marshal in Elmont, New York store the 21st of November. Used ones in January 2013, and found out the bag is pulling apart from the bottom. Cannot use the bag at this time. What can I do?

  2. someone at a store in nj saidthey could not order me a coat. i needed an extra small. is that true? i really liked that down jacket

    • I bought a pair of CK-shoes (Brady) on the 8 May in the Outlet store in Central Valley in NY. In the evening when I got back to the hotel I noticed that the shoe box contained two left shoes! I called the CK shop in the morning the following day and spoke with a manager named Wanda. Wanda said that I should send back the shoes to the store in Central Valley and then she would call me to give me my money back. I still have not heard from Wanda or the store and I have not yet received any money. What should I do? I want to either have a new pair of shoes or my money back.

  3. Purchased a king size down comforter set less than a year ago and material is literally shredding. Trying to find someone to discuss this with at Calvin Klein has been next to impossible. Get a round-around or a number to call answered by a representative who never answers the phone or returns call. Extremely disappointed in lack of service and inferior quality of expensive purchase

  4. I would like to model for Calvin Klein do you have a place in Atlanta, Georgia? Please return message, Thanks

  5. Estimated Mr./Mrs.: Knowing the prestige and excellent quality of his products I am very interested in being able to contact you to possess his collaboration, if it is possible, in the launch of a brand of tourism of luxury in Spain. He would be grateful for them very much if they indicate me whom contacting and his direction of e-mail. Thank you very much for his attention, a greeting.

  6. I am trying to contact customer service email just to let them know that i bought a Euphoria Perfume set, paid $93.00 and after i used it, after 10 minutes was gone. Thats the reason that you sell sets and give out totes? I am very dissapointed with my perfume. I used to wear all calvin Klein Perfumes, but what happened with this one.

  7. Challenge for Calvin Klein: Design underpants for Rafa Nadal that he does not have to pull out of his backside prior to every serve.

  8. We purchased the shoes from turkish distributor of CL in Istanbul Turkey. After very short time 7-8 months the quality problem appeared. We applied to the store with the claim of the quality but they refused to solve the problem or to replace the shoes. Now we are looking for the contacts we may inform about the service quality. It is not acceptable such customers’ service. It is a world known brand by its high quality, stylish brand. CL should choose their distributors more careful. Ad of cause we still hope that someone will take the responsibility for the bad quality goods they sold us. Hope to get the reply. Thank you and best regards, Yelena Oborina.

  9. Hello,
    IM 13 and I know a lot about fashion. I went on googel images to look at your summer line. I took to youtube with my rating and it was a D+. I sugest less poof you went a little over bored. And work a little harder to impress. I love your desings but lately they have been slipping its a catastrify but it is fix able. I would hate to see and amazing designer like you slip thourgh the craks im giving you constructive critisisum no in salts just being a good critic.

  10. I bought a pair of shorts in the united states and I am returning to my home in canada….the bickle on the shorts broke, can I return them in canada

  11. I will never buy Calvin Klein again I bought V-neck tees and the collars like ripped the first time I washed them save your self time and buy Ralph Lauren much better quality

  12. I was visiting San Francisco this past weekend and I walked into the Calvin Klein store located on Grant Street and this lovely lady approched me with a warm welcome..With no intention to buy and just have a quick look I ended up spending close to 200 dollars after using the 25% discount with the help and the many suggestions of Rachel. She was so laid back and just absolutely awesome and did not rush me as it was close to closing time. I’m usually a shopper that knows what they want and dont need help from any associates. But with Rachel she was not pushy nor annoying as I find many associates to be. I just feel the need to thank her once again for the lovely service she gave me. I walked in again the following day to pick up one more item and funnny enough I walked out with more than what i was looking for spending close to another 200 dollars again being service by Rachel. She definitely is great at what she does and I hope to experience more associates like her in the future.

  13. A few days ago,I bought – at Nice Airport “taxfree shop” – a bottle of CK “Be” aftershave. Black bottle. A few days after beginning to use it, I realized that the blue big stains on my clothes, and on my smartphone came from the surface of the bottle. It seems like the black surface is being dissolved, merely by plain water/moisture. Some of my clothes are just spoiled, and I’m still working to get the “paint” off my phone!
    what are your intentions? Best regards, Ole Carlsen

  14. I bought two fragrances Euphoria 100 ml one another to me my child, and a liquid come in purple and the other green. This is normal since it are identical fragrance?

  15. Hi, I bought CL jeans at a Moscow, Russia store (CK ctore in Okhotnyi ryad)half a year ago, and now they tore at the back! though size is fine, they are not too small. Have never seen any jeans tore like this before, along the back pocket- been wearing jeans of dif.brands for many years.. really unhappy with the quality. coldn’t reach the quality dept. of CK

  16. I bought a Calvin Klein watch in Chennai 7 months ago and it has been a bad experience. After 2 weeks the watch stooped and it took some months before a had a new clock work. Now the bracelet cannot close, eventhough I nearly have not been going with the watch. The watch is not made in a good quality and then after 6 months have to pay another amount to have it repaired.
    Not good.

  17. I bought CK shirt, wore it 2x, had not yet washed it and it is falling apart. Small holes have worn right through the material.
    Disgusted with low quality items sold buy big name companies.
    I can’t seem to find a way to just send an email to CK and let them know of my disappointment.

  18. I have been using Obsession men’s cologne (not after shave) since its inception. I recently purchased a new bottle from Nordstrom’s
    and am so disappointed. It has very little scent and none what so ever lasting scent. What have you done to my favorite and only cologne?!Please go back to the original formula!
    look forward to hearing from you regarding this matter.
    Vince

  19. ı bought a watch on Hamburg airport ,from a store near the departures.Although I tried the size and it was ok at the shop,the saleswoman somehow put a smaller size in the box and I got on the plane.When I ame to Turkey,I just realised the mistake and called the distributor of yours in Turkey ( Swatchgroup in Istanbul,Levent ,they did nothing to help me .What is it to buy a brand?It does mean buying a service as well,isn’t it ? So why sholud I pay more if ther exists no service for any kind of complaint ?I also wonder what it means to be a distributor,isn’t it a being a representative of that brand and be resposnsible for any kind of problem customer should face?I still wait for an answer and help of yours dear CK…Please pay atenttion for your customers2 needs,warn your distributor and make them remember what tehy have to do and keep being my favorite brand.

  20. Wore my long sleeve once when to go wash it and now its stitching is unraveling, $30 to watch something unravel. THE LAST time i buy something from Ck

  21. I love your ck shock perfume but now it’s all done so I was wondering if you can send some samples of some of your other perfumes so I can decide what to buy

  22. I was watching a show last night and your new ad for Euphoria came on. It is completely disgusting. Is your perfume so bad that sex is the only way to sell it? I have enjoyed your fragrances in the past but enough already! I will not continue to buy until you revisit your marketing regarding this product.

  23. Recently purchased 6 Calvin Klein towels and the side seam of each of them is raveling.l What ever happened to good quality merchandise. Thought that CK was a reputable name brand-guess I was wrong. Very dissatisfied.

  24. Not only is the Calvin Klein Euphoria perfume over priced but it also has no fragrance
    This is what I would call the WORST Christmass present I have received
    And I have also spent over an hour trying to locate their customer service e/mail address
    Would not recommend this product to anyone

  25. I was given a Beautiful I Pad cover for a Christmas gift When I go to take a picture the I Pad slips in the case and and covers up the camera view so annoying ,you would think the design would have been tested. This was a leather case and expensive I am really surprised at Calvin Klein

  26. I recently have bought BOLD underwear from Calvin Klein and it’s too small! It fits perfectly around the waist and legs, but my “package” is too big for them. And the bigger pair does not fit! Is there any underwear that is ment for a bigger “package” on a man?

  27. Recently my daughter bought 2 packages of bras Made in Thailand (two to a pak) at Costco. When I saw how the bras were packaged (ie, plastic box approx. 8″ x 5″ x 5″ plus cardboard packaging on the inside) I was appalled.
    While Calvin Klein represents itself as a progressive fashion brand its attention to how it packages its products needs to be reviewed.
    We are living in a non sustainable world and producing excess plastic and cardboard, etc is unacceptable. marilyn brewer

  28. I try to contact to CK customer service by the link but I don’t know I can not open the link, maybe because I am in Vietnam now. I would like to ask you about the CK watche with produce code is K2G23520 available at your web? I want to buy it but can not find it on any websites in USA. I have relatives in USA, so I want to order this watch in order to send it to my relatives’ address.

  29. A product request. I purchased blue jeans approximately 10 years ago. They have been my “go-to” jean. I absolutely love them. They are NOT stretch fabric. They are a perfect rise (I am 60 years old), great weight for Arizona weather. I want more. Will you please please consider bringing these back. I get sooo many compliments on them. They are a narrow leg, but not skinny, and I can roll them up to a nice cuff when I want. They are absolutely perfect. They were a reasonable price. I bought them at Nordstroms. I have no idea what the style number is or even exactly when I bought them. But if your designers will consider bringing them back, I will some searching. Please please please. Everyone loves my old jeans. They are better than any I have found that are similar…such as Not your Daughters Jeans…these are way cuter. Please contact me if my request will be considered. Thank you.

  30. I BOUGHT ONE OF CALVIN CALCA BUT SHE IS BRINGING ME PROBLEMS, THE TENS USE GIVEN ME ALLERGY IN GROIN, I NEED HELP TO REPLACE THE PRODUCT BECAUSE I HAVE A NC, WHY GIVE FOR INSTITUTIONS AND UNDER HER THAT I do not have, Q WARRANT THAT MY MEDICAL PROBLEM IS DUE TO THE FABRIC USED IN CALCA, REQUEST FOR GUIDANCE TO DO WITH THIS PRODUCT. Report that SO HAVE UNTIL TUESDAY TO SOLVE, PQ FOURTH’M COMING FOR PARENTS where I live. COD BARCODE: 7909163026168 / CD 0987.42000 56736 001 936 PED 66569A OC SKYNNY. CRISTIANO

  31. i purchased a package of 3 men’s medium slim fit white v neck t shirts from Nordstrom. all the online reviews bragged about how long they were. they would stay in your pants. They cost $38.00. after 2 washings they are no better than the cheap fruit of the loom or jockey. too short to stay in pants. Guess they will become high dollar cleaning rags. your company must have written all the reviews just to sell them. they are really crappy t shirts.

  32. I would just like to say that my partner and I have been purchasing your underwear for years and have recently found they are not lasting very long after 3 months they start to come apart at the seams and waistband , within the last 6 / 7 months I have thrown away about 8 pairs not even a year old , I really seem to be waisting my money on these …

  33. Hi i received a CK watch. Didn`t last even 6 mounts. Two mounts after i got it the glass has broke. I argue with the representative, pay for the change. Two mounts later without hitting it or dropping it the glass is broken again. Not only that but now and the battery stop working. Now i have to pay for the glass that is not going to last more than 2 mounts and battery. To waist time and money. I would like to write to them but they don`t have e-mail. The official web site doesn`t work. You can`t create account or nothing. I`m very disappointed that such a huge brand has a 0 customer services. I will advice all of my friends and colleagues not to buy watches or anything from them. This is absurd. You pay so much money for nothing.

  34. Hi Calvin Klein Management. I’m Emma a 28 year old Ugandan who is interested in being innovative and creative. I’m suggesting that u try out a new product design of mainly caps n jackets (overcoats). For the leather jacket u produce it (in such a way that its like a jumper) with a part that covers the head containing small-size headsets with its wire running down just parallel to the zipper. Then another shorter part of the wire which connects t a suitable electronic device (most especially portable ones) for instance an MP3 layer in the jeans pocket, is fabricated separately but when is part of the jacket. Then 4 the Caps it is manufacture in a way that the headset on either sides of the ear location uses blue tooth mainly for phones and wires for other suitable electronic devices (most especially portable ones) for instance in jeans pockets. That’s my innovation idea. It will work for people of all ages as long as they are interested in technology combined with fashion. I look forward to hearing from you concerning this idea. Nice Sunday.

  35. TO WHOM IT MAY CONCERN,
    I EXPERIENCED AN AWFUL SITUATION AT A CALVIN KLEIN STORE IN FLORIDA KEYS OUTLET CENTER, I FORGOT MY PURSE FOR LESS THAN FIVE MINUTES AND A GIRL WORKING FOR YOU STOLE MONEY FROM MY WALLET 100DLLS, SHE IS A LATIN WOMAN EARLY FIFTYS, I DONT THINK THIS SHOULD KIND OF BEHAVIOR SHOULD PASS BY SO EASYLY, THOUGH I DONT HAVE ANY PROVE THAT SHE TOOK THE MONEY (AND THIS IS WHY I DIDNT CALL THE AUTHORITIES) I KNOW THAT SHE WAS THE ONLY PERSON IN CONTACT WITH THE PURSE, IM NOT EXPECTING MY MONEY BACK, BUT I WANTED TO MAKE A REPORT OF WHAT HAPPENED IN YOUR STORE. THANK YOU FOR YOUR TIME. MAYBE YOU HAVE CAMERAS THAT CAN PROVE ME RIGHT. IT WAS SUNDAY 27TH APRIL ARROUND MID DAY.

  36. Hi,
    I have a problem. I was shopping at Woodbury Outlet. I tried a shirt, which was good. When I checked out I said next to the seller that if he can bring the same size shirts two pieces more. He brought them to me and I paid the bill. When I came back to Finland, I found that the two shirts were of different sizes. My size, I was on your jerseys 32/33 15 shirts which he brought were 32/33 15 1/2 and 16 This was a very sad thing, because I finally found a great model of shirts that I’m going to use the suit. I am very disappointed. I was excited that I have three great shirt to work. Now I have one on your shirt, which I can use. Two shirts that are too big for me. I have the account details of the transaction. I want the right size shirts, because I want to continue to use on your shirts. What should I do?

  37. 1. I am a customer who picked a ck watch in dubai KIA239-09 on 14-12-12. I wish to discuss some problems I am facing …..and I do not know where to write to you.

    I see no email address on your website, or any other way to reach you from India , I wish to send you some attachments as well.

    Pls advise where I may share my concerns. Thanks – shivani

  38. I own a Calvin Klein watch…serial numberK2K216, for which I need a new strap. Where can I buy one?

  39. Calvin Klein brief
    I am extremely disappointed with this product. I have been buying the white 3 pack for years and never had a problem. Last few years, holes start to appear right below the elastic waist band. I have contact Customer Service, couple of years ago, and did not get any satisfactory answer. I am a garment manufacturer myself, and I know that the holes are caused by needle cuts. This needle cut problem can be avoided easily in manufacturing. I have bought more of the briefs recently, the same problem is happening. So the QA/QC is not existent. Looks like I will have to switch to another brand.

  40. i just read online .. Justin Bieber may be signed for advertising Calvin Klein… then I see him posing in a wheel chair at Disneyland… anyone who does that is mocking the handicapped (who also wear underwear) my father was in a wheelchair for years.. my son wears “wore” CK (not anymore)
    ….d

  41. I was given a Calvin Klein hawaian shirt (women’s) in 1984. It has been a favorite for a long time. Just to let you know….it finally wore out after 30 years….amazing!

  42. I would like to know where to fix the luggage wheels too. I bought a Bromley upright on 7/28/2014, can I do a replacement?

  43. On April 28, 2014, I bought three pieces of the Bridgehampton upright silver luggage. It is very beautiful and spacious luggage. Although I read over the warranty details I was not expecting my luggage to look like it was 10 years old after my trip on May 2-5. Of course the warranty does not cover abuse or improper handling. I guess I didn’t think of the very abusive baggage handlers. Long story short the dept. store was shocked that my luggage looked the way it did. They replaced it without incidence. I am traveling on August 10 and I can’t wait to see my luggage on the carousel. I would like to know if anyone else has had an issue. Not sure how to feel customer……..

  44. Last Sat 9/08/14 me and my husband went to one of our Calvin Klein
    Direct Factory Outlet in Birkenhead Point here in Australia we found a men casual shirt which could be very nice for my son’s coming birthday the problem was they do not have the size L available so one of the staff who is very helpful rang one of their outlets which is DFO Homebush and luckily they have available size and he asked the store to put it aside for me under my name Leni So the following day that was Sunday 10/08/14 we went all the way to pick it up when we asked them it was the wrong goods they put aside, not the one that we like i am pretty sure that DFO Homebush was given the right code and barcode. first of all it says on the system there were 3 large sizes they donot have any of that shirt, I was so upset and fuming not happy but i am telling you staff in there were very helpful especially to mention the name is Maryam Esfanani she looks everywhere the fact that the system said had 3 she did not waste time to search even rang the other store and ask to send her the photo of the shirt but no luck at all But i would like to tell you that she is very good in handling her customer she makes me feel better she was able to convinced me to get a different one instead, she got a very pleasant character which i believed everyone in the retail business should be like her, You should have to take good care of her she is an asset in the company I asked for her name she hasn’t got an idea i am writing you In spite of not getting what i want i end up happy getting a different one How good is this I can say not many are like her in the retail industry I am a fan of Calvin Klein maybe if not because of her you might lose a customer Thank you for your time i hope you like me sharing my experience. Good day

  45. I appreciate the fact that ads give MSN game sites free games. However, while playing games directed to children, I was appalled by the ads of Calvin Klein underwear that border on pornography. I would ask you to tone it down. If your product is good, you don’t need erotica to sell the product!

  46. I am Jonathan Naugles,and I sending a Resume ,and Cover Letter and Picture , and 2 Letters from President Obama. Thank you for your time.I am a big fan of Calvin Klein.

  47. I am a pensioner, I sell odds and ends on ebay,I was given a calvin Klein watch to sell, proceeds to go to cancer charity.I asked for a measely £4.99p for the watch, Calvin Klein’s watch dog reported it to ebay as fake,I had no way of knowing if it was,[never had one,], Resulting in me being barred from selling watches or jewellery on ebay,so cancer charities have lost out as this was my pass time and helped out, I am an above standard seller on ebay and was left to feel like a criminal by this company, since I have found out there are thousands of fakes, I hope calvin klein and ebay are proud of themselves.hope their big bosses sleep well at night knowing they got the old age pensioner and cancer charity for £4.99p.

  48. Hello
    On a recent road trip to Buffalo NY from Oakville
    Ontario I purchased 6 pairs of Calvin Klein
    Boxers for my boyfriend .
    They were a size large
    The elastic band is so tight that it cuts off
    The circulation to his legs .
    What can you do for us as this is a total
    Waste of money .
    Please respond
    Thank you
    Nathalie Dewes

  49. Good day

    I had bought one of your product “Obsession night” two months ago. I have noticed a leakage in the bottle and even if it’s not used the product was decreasing continuously. After a little check, i noticed that bottle’s cap was damaged and obviously it caused the vaporization.

    I kindly request your support on this issue, will be appreciated your prompt response.

  50. Dear Sır/Madam,
    I have bought a blouse from your outlet store ın las Vegas Premium outlet.
    But unfortunately at the first washing it has deformed.The white and black colors has been mixed up.
    And I m leaving in Turkey Antalya.I can not turn back to solve this problem from the original store that I bought.
    I kindly request you for solving my problen that it made me really sorry..
    I trust your brand and believe that you will solve as soon as possible.And If I can change it any of Turkey s store of Calven Klein I will be pleased..
    I m looking forward your solution..

    Thanks

  51. ive been buying kelvin klein mens boxers for years at £12 a pair just lately the new ones start o come apart on the waist elastic has anyone else had this problem .

    • Dear Sir

      It took too much time to find a place.
      There is only one question.
      I lack the English skills.

      I went to the Calvin Klein store in the GPO in Guam on November 15th.
      There has bought a Packable Down jacket.
      After the purchase was a problem.
      The feathers come out of the jacket.
      I was so disappointed.
      I’m in Korea.
      Can be processed without a visit to the point of purchase?
      Is there any solution?
      Have the receipts and photos.
      If necessary, will be sent to the e-mail.
      Please tell me your email.

      Meanwhile, Have been very pleased with the Calvin Klein.
      Thank you for reading to the end.

      Quick answer please.

  52. I bought a coat from the Bay Last winter I have wore it twice this years and the zipper has split.Ive called and of course no answer all I want is to have the zipper replaced,Who do I call???? to talk to a real person

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