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Contact Cable One Customer Service

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Contacting Cable One Customer Service

Cable One is a cable, telephone and Internet company serving more than 700,000 customers in 19 states. Customers can utilize the official website to learn more about local television listings, access residential customer service, access business customer service or sign up for new service. Customer service information is available for the main headquarters, billing department and 24-hour customer care phone line.

Contact Info:

Phone Contact Numbers

If you wish to contact Cable One customer service, you can do so 24 hours a day, 7 days a week. There are also local offices for Cable One customers. You can find a local office by choosing your location from the Contact Us page http://www.cableone.net/AAU/Pages/contactinformation.aspx on the company website.

Mailing Address

If you are currently a Cable One customer, you will likely have a billing statement for the current or previous month. That statement has an address listed, but that is the billing address not the customer service address. You can contact Cable One customer service at the corporate address in Phoenix, AZ.

Cable One
1314 North 34rd St.
Phoenix, AZ 85004

Official Website

From the main page of the Cable One website, located here: http://www.cableone.net/default.aspx, customers can view available service packages, learn more about the Cable One company and log in to their residential or business accounts. If you need to start service with Cable One, simply Set Your Location at the top of the screen and all available local services will be listed.

If you cannot find a service location near you, Cable One services may not be available in your area. You can contact customer service for more detailed coverage information.

Customer Service Email

If you wish to contact customer service via email, you won’t find the Cable One customer service email address listed on the main website. Instead, customers must choose their local area then visit the customer service contact page for access to the email form. All emails are sent via the same form, no matter where your location is. You can contact Cable One customer service with the email form here: http://www.cableone.net/CS/Pages/talktous.aspx.

We have reached out to customer service by email and we are waiting for a response.

Our Experience

Calling Cable One is a tricky situation. When you call the Cable One customer service number, you are greeted with an automated response system. You have the ability to select the options for existing customers and new service customers. If you ware an existing customer, you must enter you account information. In the event you do not have you account information handy, you can enter the telephone number on file.

Cable One allows you to continue even if you do not have either of the mentioned information. What you will be faced with is the available options are limited If you do not have the available information. If the selections are not what you require, the call is instantly disconnected. We attempted to call customer service as if we were setting up a new account in order to speak to a representative. This experience was worse. We waited on hold for more than 10 minutes and a representative never picked up the call.

If you want a faster response, you can email customer service at: http://www.cableone.net/CS/Pages/talktous.aspx.

An email inquiry to Cable One resulted in a quick response. We received response from a customer service representative within 15 minutes. The customer service representative answered our question as well as provided us with additional customer service resources. See the responses below:

Public Website Feedback PublicWebsiteFeedback@cableone.biz

Hello,

Thank you for submitting your online inquiry. You can initiate service online or through customer service. Whichever way works best for you. The orders submitted online get handled just as quick as talking to a customer service rep over the phone. If you would like to talk to a representative, you can contact 877-692-2253 (877-My Cable) to see if we service your area and what is available.

Thank you,
Rebecca
Customer Care Data Processor
Cable One

Email From Richard
Fri, Mar 16, 2012 at 11:58 AM
Customer Care

Hello. When you initiate service with Cable One, is it easier to start service on the website or contact a reprentative from customer service. Thank you for your help with my question.

Richard

Did you have similar wait times, or did you speak to a Cable One customer care representative? Share your thoughts and experiences with us.

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Rating: 1.1/5 (11 votes cast)
Contact Cable One Customer Service, 1.1 out of 5 based on 11 ratings
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18 Comments on “Contact Cable One Customer Service
  1. Did you know that there is a Cableone Sucks facebook page because their service is SO bad here in Ardmore, Ok!! My husband and I moved here in May and we signed up for cable and internet through Cableone and have had nothing but problems with it ever since. The service people don’t even show up in the time that they say they will either and we only get the automated crap when we try to call. I am having to write this on my mother’s computer because our cable and internet are both down right now! Go figure.

  2. My daughter has cable one, and is moving out of town. A town that Cable One does NOT service. They are charging her $360 for cancelling her contract.

  3. I’ve had cable one at four different residences. Each time I set up instant bill pay by providing them with my credit card #. Each time within months they shut down the service and claim that I haven’t made payment. Today while at the airport traveling home I receive a call stating my service has been disconnected and I have a ridiculously large cable bill that I must pay. Now I must wait 3 days before having to call the local

  4. I’ve had cable one at four different residences. Each time I set up instant bill pay by providing them with my credit card #. Each time within months they shut down the service and claim that I haven’t made payment. Today while at the airport traveling home I receive a call stating my service has been disconnected and I have a ridiculously large cable bill that I must pay. Now I must wait 3 days before having to call the local provider and once again iron shit out. Customer service says one thing and then slaps u in the face by not doing what they promise. Called supervisor and told them I refuse to pay the bill on the account for their employees incompetence. I’d rather switch service, but they are the only service in town.

  5. Went to pay a late bill to get cable turned back on and they told me since my son used my phone number to get cable at the same house that I moved in to and he owes a bill and now they won’t let me get cable on until he pays his bill.. I think that is not right if I payed mine I should be able to get cable

  6. I’ve been with cableone since they started & now you want to change things for the “better”. Well, now I can’t even access my email. Thanks a lot.

  7. Shortly after my husband died I went to change the name on my cable bill and was informed it would cost me $60.00 plus $$$$ as if I were creating a new account. We had been Cable-One customers for 15 years at the time so I was shocked. I walked out of their office in tears. Yesterday I called to add service and was greeted by a very rude, offensive young woman named Rosie. I could only tolerate her manner for a couple of minutes and hung up. I called back a few minutes later and got an ANGEL named Linda. She was immensely kind, professional, and proficient. She got my service date set up,change of info taken care of, and treated me like a valued customer. I certainly hope they know the gem they have there.

  8. I ordered Internet and phone service when the installer came out he said he is not allowed to drop my cable on an inside wall (was the first I had herd of anyone not doing that). I feel that they should install my cable where I ask them. I’m very disatisied with the installation.

  9. How much do you charge for long distance subscrlption and its rate to [Paris,Fance],allready Ihave your internet (super fast internet)

  10. We are requesting that you reinstate CNN, Headline News; Turner Classics, etc

    If this is not done by November 1, 2013, we are cancelling our service with you.

  11. After removing TCM from your line-up my wife and I are looking into alternative providers and believe we are ready to make the switch as soon as next week. History and Discovery channels have turned into trash tv and now our last favorite channel is gone. I assume negotiations will prove fruitful but that the cost will be passed down to subscribers once again. Soon to be former subscribers. Joe & Susan.

  12. Thanks once again CableOne now I no longer have TNT… Why don’t u actually put up on the screen what is really going on.. It says available shortly.. No that is a LIE… It isn’t available at all… Put that on your screen… At least have the guts to tell your PAYING customers what we r no longer receiving instead og your dip continued deception!!!

  13. After trying to find the right customer service number number for over 10 minutes due to all the number on their website are wrong.. I finally got an automatic computer telling me that on my area the local office was closed. and thankyou for calling. bye. I dont like this horrible customer service. and no having a real human to talk.

  14. I will expect an adjustment on my next billing, your companies inability to provide service – which I currently pay for. I was not able to see the 4th qtr of the Saints game and now the Colts game came back on and we did not see the 2nd and 3rd qtr nor much of the 4th qtr. Not to mention the 3 attempts to email you of my disappointment and your high speed internet would not connect, deleting my comments each time. And, yes I called the 24 hour help line and got a busy signal/sound. I look forward to speaking with someone in regards to my adjustment.

  15. To tell you the truth,1. I don’t think much of your company. 2. You don’t keep your word to people. 3. You deliberately tell lies about people. 4. If there was another internet company, I would leave you so quick.5. What do you have against pentecostal people. You deliberately lied to several people. I did call Jimmy Swaggart ministries Ministries, and they said that was news to them. Much more that I could say, but I will close this short note for now. LeRoy

  16. I think you guys suck.
    I made a payment online, and was charged twice.
    I notified CableOne Before the payments cleared my bank, but they would not stop the extra payment.
    Now I am being told they cannot refund the money (now plus a $2 overdraft fee) $200.
    CableOne support notifies local office to call me (3 days ago,, and still nothing)
    Now I am told they cannot refund my budgeted Gas, Food, and medication money I am 60 years old.
    But they can credit my next months bill.
    Rep at the office strongly insinuated I was lying when I told him I did not enter or authorize the second payment.

    Thanks
    Stephen Vessels
    Sherman, Texas

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