Contacting Cable One Customer Service
Cable One is a cable, telephone and Internet company serving more than 700,000 customers in 19 states. Customers can utilize the official website to learn more about local television listings, access residential customer service, access business customer service or sign up for new service. Customer service information is available for the main headquarters, billing department and 24-hour customer care phone line.
Phone Contact Numbers
If you wish to contact Cable One customer service, you can do so 24 hours a day, 7 days a week. There are also local offices for Cable One customers. You can find a local office by choosing your location from the Contact Us page http://www.cableone.net/AAU/Pages/contactinformation.aspx on the company website.
- 24 Hour Customer Service: 1-877-MYCABLE (1-877-692-2253)
If you are currently a Cable One customer, you will likely have a billing statement for the current or previous month. That statement has an address listed, but that is the billing address not the customer service address. You can contact Cable One customer service at the corporate address in Phoenix, AZ.
1314 North 34rd St.
Phoenix, AZ 85004
From the main page of the Cable One website, located here: http://www.cableone.net/default.aspx, customers can view available service packages, learn more about the Cable One company and log in to their residential or business accounts. If you need to start service with Cable One, simply Set Your Location at the top of the screen and all available local services will be listed.
If you cannot find a service location near you, Cable One services may not be available in your area. You can contact customer service for more detailed coverage information.
Customer Service Email
If you wish to contact customer service via email, you won’t find the Cable One customer service email address listed on the main website. Instead, customers must choose their local area then visit the customer service contact page for access to the email form. All emails are sent via the same form, no matter where your location is. You can contact Cable One customer service with the email form here: http://www.cableone.net/CS/Pages/talktous.aspx.
We have reached out to customer service by email and we are waiting for a response.
Calling Cable One is a tricky situation. When you call the Cable One customer service number, you are greeted with an automated response system. You have the ability to select the options for existing customers and new service customers. If you ware an existing customer, you must enter you account information. In the event you do not have you account information handy, you can enter the telephone number on file.
Cable One allows you to continue even if you do not have either of the mentioned information. What you will be faced with is the available options are limited If you do not have the available information. If the selections are not what you require, the call is instantly disconnected. We attempted to call customer service as if we were setting up a new account in order to speak to a representative. This experience was worse. We waited on hold for more than 10 minutes and a representative never picked up the call.
If you want a faster response, you can email customer service at: http://www.cableone.net/CS/Pages/talktous.aspx.
An email inquiry to Cable One resulted in a quick response. We received response from a customer service representative within 15 minutes. The customer service representative answered our question as well as provided us with additional customer service resources. See the responses below:
Public Website Feedback PublicWebsiteFeedback@cableone.biz
Thank you for submitting your online inquiry. You can initiate service online or through customer service. Whichever way works best for you. The orders submitted online get handled just as quick as talking to a customer service rep over the phone. If you would like to talk to a representative, you can contact 877-692-2253 (877-My Cable) to see if we service your area and what is available.
Customer Care Data Processor
Email From Richard
Fri, Mar 16, 2012 at 11:58 AM
Hello. When you initiate service with Cable One, is it easier to start service on the website or contact a reprentative from customer service. Thank you for your help with my question.
Did you have similar wait times, or did you speak to a Cable One customer care representative? Share your thoughts and experiences with us.