Contact Busch Gardens Customer Service

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Contacting Busch Gardens Customer Service Center

Busch Gardens is an amusement park with two locations in the US – Tampa and Williamsburg. The amusement park is part of the Sea World Parks company.

Contact Info:

Phone Contact Numbers

Customer service agents are available to speak with customers between 8 AM and 8 PM Monday to Sunday EST. Call the number that matches the Busch Gardens locations you visited.

  • Customer Service Tampa: 1-888-800-5447
  • Customer Service Williamsburg: 1-800-343-7946

Mailing Address

Sending a letter to Busch Gardens by mail is the slowest available option, but one many customers still use for complaints and compliments.

Sea World Parks and Entertainment Busch Gardens Tampa Bay 9205 South Park Center Loop Ste. 400 Orlando, FL 32819


Busch Gardens Virginia 1 Busch Gardens Blvd. Williamsburg, VA 23187

Official Website

There are two official websites for Busch Gardens. The first is the page for Busch Gardens Tampa Bay located at http://seaworldparks.com/en/buschgardens-tampa/Contact and the second is for Busch Gardens Virginia located at http://seaworldparks.com/en/buschgardens-williamsburg/Contact. You can purchase tickets, learn more about group orders and contact customer service with any questions or issues you may have.

Customer Service Email

Busch Gardens customer service is available by email with two direct email addresses listed on the company websites.

When contacting Busch Gardens customer service by phone, make sure you include your contact information in the body of the email, including your name and phone number if you’d like a call instead of an email response. Also describe the issue or question in detail so the customer service agent has a better chance of answering your question right the first time.

We sent a message to Busch Gardens Tampa about bad weather and ticket refunds. When customer service replies we’ll tell you just how long you can expect to wait and if the agent was able to answer our question accurately and personally or if the response was just a copy and paste message.

Our Experience

We called Busch Gardens customer service and tried to press 0 to move to a customer service agent, but the automated list of options just repeated, but when we pressed 0 again the call was transferred to another line that requested our telephone number. We entered a telephone number and an agent immediately answered the call. We asked about admission costs for children under the age of three and the agent told us small children were free, but a paying adults would have to purchase tickets for $69.99 each. This cost is relevant as of October 2012.

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Rating: 1.5/5 (4 votes cast)
Contact Busch Gardens Customer Service, 1.5 out of 5 based on 4 ratings
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28 Comments on “Contact Busch Gardens Customer Service
  1. Williamsburg park is worst place and exsperience we ever had anywhere so far. sad place sad staff. DONT GO THERE… Go to jerry springer for the ghetto life expeience.

  2. I along with 700 disabled veterans came to Tampa. I decided to take my family to Bush Gardens. I am a double amputee (Vietnam) a Purple Heart and a Bronze Star. Even though I am disabled I carry a Blue I.D. Card witch meens I get the same privileges as Active duty. Another double amputee (Iraq Vet) went the day before and he and his wife and two daughters got in free with his Blue I.D. Card. I was charged 50% off and 10% for my wife and daughters. I need to understand your policy. We got about 2 1/2 hours in before we got rained out. That is a lot of money for such a short time. Especially when we are not able to go one your rides, I just go to enjoy watching my kids have fun.
    Please explain as we do come down there 5 to 6 times a year. We go to your water park and once a year me and my family get in free, something like a Hero’s Day. That is cool.
    Hope you get back with me and let me know why one double amputee got in free and the other paid over $300.00.
    Thank you, Tim Davis

  3. Please start cooling Grogan’s Pub. I do not feel like buying a pretty expensive beer and then sitting in a hot room to drink it. What a waste of a fine establishment. The service is excellent and the ambience is wonderful. But it is too uncomfortable to visit.

  4. bush gardens in tampa is horrible went there with a sickly child and my family despite 62 degrees spoke to the 1-888 guest relations that stated accomodations would be met for my sickly child as long as she displayed the button in which we did and were denied all accomodations and at the bumper cars my 11 yr old son was humiliated when it clearly states 52 inches to ride the worker mashed his hair down stated hair didn’t count and was ordered to leave the went went to seasame street attempting to put my daughter on hippos of the nile when workers Jennifer and step stated she was to short to ride but shes 3 and was riding with her 7yr old brother and when I asked for there names they began to get rude saying they have been there for 5yrs they don’t know were we come from but need to go back I went to guest services and a old white lady said oh well another complaint put it in the comment box my family vacation was ruined in tampa florida on bouganvilla bushgardens they are so disrespectful and no accomodations

  5. I live here locally and I have to say 2 out of 3 times I have had a bad experience. First was during Halloween and the houses were sooo packed you could not get scared. The cheetah broke down twice. And a drink was 7 dollars for a beer.

    Christmas town…..do not waste your money. It was awful. You expect so much and its mostly vendors and one big building with snow but so many people are waiting and when you get inside you can barely see the snow due to how many people are on it. I thought I would see lots of Christmas trees decorated in different styles…nope just lights on bushes and the oaks. Please do not waste your money you will be very disappointed.

    PS. the bathroom was disgusting. Pee was puddle up that I had to roll my pants up.

  6. Busch gardens had a horrible Christmas town in 2013. and this is coming from a 10 year old, but there was nothing to even enjoy. I only rode 2 things and stayed for a hour. I mean, there was a lady there who told us that every year only ONE roller coaster was open. the lady must’ve been new, because every year only one is CLOSED. My mom and both grandma’s were bored and frustrated and the 2 things I rode were the Little Baloons ride and that was with my 2 year old little sister, and the Divinci’s cradle, which I think the was the best ride there this year. When we tried to get some dinner at the Italian place, my mom and one of my grandma’s were in line and they said that they had to shut down the line because there was nowhere to sit but we already had a table. So I thought that they were not prepared for all of these people in one day and ran out of food, but 5 minutes later they reopened the line and people got food. It was absolute crap this year so we went to the McDonald’s down the road and got better service than that crap you were giving us. And during parking there were open spaces all over the place but you were trying to take us to the extra parking slots across the street. I usally love the park, but you guys took it to a new low this year with that crap. And what was up with closing the Sesame Street area this year. My little sister was so exited to see all the guys on that show, but none were there, so my mom had to explain that they were not there this time and she cried and cried in the car. It was absolutely HORRIBLE.

  7. Busch Gardens was SO crappy this year I stayed for 20 minutes and I had been on a broken down ride.You people are full of Britney spears initials.

  8. My family went to Busch Gardens back in 2007 and we had a great experience with no problems at all. We also spent a day at the waterpark and was very pleased. We would love to go back and experience this again and would like some updated info sent to us in prices for children 3 up to adults and would also like to have a brochure if possible. Our family has expanded since we last came from 4 to 6. If there are any special events or any kind of discounts we could get, this would b awesome! Thank you!!

  9. We had an amazing time at Christmas town and visited on December 20th. It was not too crowded and it truly was beautiful; it looked heavenly with all the lights. We found it refreshing to walk around and hear traditional Christmas music; I had 4 teen girls with me and they had a blast in the snow area; throwing snow balls and sliding down in tubes! Many wonderful photo opps all over the park! We all loved the nativity scene carved out of bushes. Busch Gardens should be commended for not hiding the reason for Christmas—Jesus’ birth:)

  10. Went to see Justin Moore concert. He started by announcing that he was sponsored by the NRA and that he liked to kill things. After a few songs he added that he was a proud Republican and liberals could kiss his ass.I decided to pass on that opportunity and the rest of the concert.With your current PR problems, do you really need to be represented by a Ted Nugent wannabe? i went to the concert because I’m originally from Arkansas- like Mr Moore- and I like country. I’m not part of PETA. I am almost 70 and try to keep an open mind but this guy needs to check his politics at the door. If he won’t, you need to show him the door before he alienates even more customers. He is at Sea World tomorrow. Good luck with that.


  12. Williamsburg Busch Gardens is the best, most beautiful, and most eclectic park in the world. It has something for everyone. I love each “country,” the shopping, the shows, the rides, cleanliness,and the overall experience. Over the years we have watched BGW grow, but maintain the beautiful and accommodating atmosphere. Christmas Town is especially lovely with a “gazillion” lights and breath-taking displays. I am really grateful that we live so close and can enjoy the experience often!

  13. I went to Busch Gardens a few days ago and I almost got killed. I got on loch ness monster and your people forgot to push down the harness. I had to hold down the harness the whole ride so I never got enjoy it. I also blacked out during the ride.

  14. I had grandchildren 2 from Mississippi and 2 from Georgia for mothers day I had told the children about the new ride that Bush Gardens Tampa had they saw it ADVERTIZED on TV the night they arrived at my home and wanted to go we went after getting into the park we went to the ride the ride has not even passed inspection therefore not operating thank for nothing $450.00 later this is false Advertizing
    and they should pay a big fine

  15. I went to Busch on Sunday and did the wine and food wrist band with my husband. We were both held a $50 charge even though it was one account. Our charges came to $44 and some change which you withdrew from my account however for some reason unknown to me you are still holding $50 I would appreciate it greatly if you would release my other $50 since you have no reason to hold it again. The guy stated I did not need to cancel my wrist band because he did my husbands. Apparently he needed to scan my as well. Brian R Devine and Kimberly Devine this is a situation that should have never taken place and trying to resolve this issue is insane no number to contact the park.

  16. Thank you for a wonderful experience overall at the Williamsburg, VA Busch Gardens. I would like to acknowledge a few people and groups that really gave more of themselves to the guests during our two days there. First, Nora, who was part of the wine tasting in France did a very good job explaining the wines, educating us about them, and taking her time with us. Della, who was the wine tasting host in Italy did a good job with her friendliness to us. The group “Mix it Up” gave us an incredible effort despite the 100 degree temperatures outside. This group really cares about the performance. Another group we liked so much was the animal trainers and show. There is evidence of care for the animals at this park, especially with the heat. Finally, a gentleman who worked at the guest service desk up in the front of the park was very helpful and enthusiastic about our days at the park. The shows were all surprisingly good, lots of energy and smiles coming to us from the performers. Thank you for everything.

  17. i am very upset with the way your lost and found department handles lost items. My son visited the Tampa busch gardens park. Both my son and his friend went on a rollercoaster ride sheikra. My son said his phone slipped out his pocket at the very beginning of the ride. When they spoke with james at lost and found he took my sons info down and explained it maybe on the net underneath the rollercoaster. I spoke to James myself and he confirmed that @12midnight busch gardens has a crew that clears all the nets from each coaster. I was told to call the next day and speak to john. Speaking with John he explained on july 19, @ around 1:30 afternoon, there was only one phone but was not my sons. He explained that busch gardens has lawn crew every other day and if found they will bring in to there department. I called on Sunday the 20 of july in a rude tone john said i told you i would call if we found your sons phone. When i told him what he said about the lawn crew every other day he condoscendingly said you dont expect them to work on Sundays do you? I have called during the week before 4 as told that was lost and found hours. On July 23rd i left a detailed message explaining my concerns on voice mail that said someone will get back to me. I have yet to get a return call. Now today Aida answers the phone for the most part helpful until I asked for her corp number. She said I dont know it look for it online. This was a brand new I phone 5 that was last pinged when i spoke to my phone carrier at busch gardens. I refuse to spend any more money with this park. I have yet to hear from someone that really is concerned. A phone is very important for my son to have. My husband and I work in a diffrent county from his school and keep tabs on him that way. This is a brand new phone that has not been set up with i cloud.

  18. My family and I have been to Busch Gardens Williamsburg several times and have had great experiences.Last time we went I unfortunately lost my cell phone.After reporting this to the lost and found department they actually found it and mailed it back to me.I am extremely thankful to all your staff and hope they keep up the good work.I will be sure to let everyone I know about my wonderful vacations at your park.Thanks again!

  19. you can not reach a live person on the phone. there are some questions that can not be answered on the automated line. our church group concidered bringing over 100 church and underpriveledged teens in december for the christmas celebeation and i needed special answers. i couldn’t get schedules for november and december and they and they are not in the brosure. i am going to have to disappoint many teens I HOPE YOU WILL SHOW A LITTLE CLASS AND NOT SELL MY EMAIL TO EVERYONE.

  20. Busch Gardens website functionality is non-existant. If the websites are having problems or are being reworked, they should be tagged accordingly to let people know when it is useless to try to connect….save your customers some time and frustration.

  21. Our family went to Christmastown last year(1st time).We were impressed with the parks decorations, that I have made this now a family tradition, and even if our family is somewhat miles away, when we gettogether for Christmas,we will now make this our family tradition. I also signed up for your email newsletter. Headin there again late December. Thanks,Marie Hopper

  22. I have recently went on new years eve and I bought I accidentally bought a guick cue dining pass and i ment to buy a fast pass so I got to return it and they said they gave me a full refund and charged me for the other pass but they never refunded me and I’m getting really pissed because I had to pay for the other pass to

  23. My daughter and 9 year old granddaughter went to Christmas town in 2013 and enjoyed it tremendously, especially the ice show. The skaters were marvelous. We invited guest from north Florida this Dec 2014. We were extremely disappointed that we not only missed the ice show twice, but had to purchase a day pass. I am 74 years old and only wanted to walk around Christmas town and enjoy the skate show. That is too much to pay for just the Christmas town and it was too crowded that is probably the reason we did not get to see the ice show. This was a gift to my husband and I celebrating 49 years of marriage.

  24. Could someone please answer your darn phone that you advertise as customer contact number.. due to unusually large call volume we cannot help you at this time. What a bunch of BS……I am trying to purchase a ticket for my Grandson’s birthday…..he’s planning to go there this Saturday…it’s now Thursday night…….you charged my credit card with ease…….I left my phone number in an email…I better get a call back very soon.

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