Contact Burlington Coat Factory Customer Service

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Contacting Burlington Coat Factory Customer Service Center

Burlington Coat Factory sells more than coats, regardless of the name. The corporation operates more than 450 stores in nearly every state in the US. Founded in 1972, the company offers high-end merchandise at reduced prices.

Customer service contact information for Burlington Coat Factory is extremely limited. We were able to find a contact page on the main website, but there is not number openly listed and no address for the corporate office.

Contact Info:

Phone Contact Numbers

There are no phone numbers listed to contact Burlington Coat Factory customer service on the official website, but we managed to find a number from other sources. We tested the number and it does connect customers to the customer service department.

  • Customer Service: 1-888-223-2628

Mailing Address

We found the mailing address listed in the Privacy Policy – not on the customer service contact page.

Burlington Coat Factory
Attn: Customer Relations Department
1830 Route 130 North
Burlington, NJ 08016

Official Website

Visit http://www.burlingtoncoatfactory.com to shop, log in to your account or contact customer service. At this time the only means of contacting customer service on the official website is the contact form. You should not provide financial information, like credit card or gift card numbers in the body of your email. You may be given additional customer service options once you’ve logged in. You can also check your packing slip for contact information if you’ve already received an order.

Customer Service Email

The contact page http://www.burlingtoncoatfactory.com/ContactUs.aspx for Burlington Coat Factory lists an email form and nothing more. You can choose between three departments – Store, Online or Corporate. You must enter your name and a valid email address to send the form.

We contacted the customer service department by email to find out why there is no mailing address or customer service phone number listed on the website.

We also found an email address for customer service listed on the Facebook page: facebook@coat.com.

Burlington Coat Factory customer service is available on Facebook and Twitter.

Our Experience

The customer service number for Burlington Coat Factory was a bit difficult to find. We finally found several numbers, but only the one listed was accurate. When you call customer service you can press 0 to skip the automated system. Our call was answered by Gail in less than 30 seconds. Gail was happy to locate our nearest Burlington Coat Factory. She also noted that the website could also provide this information or information on other stores if we’d rather not wait for a customer service agent.

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Rate your customer service experience:
Rating: 1.9/5 (9 votes cast)
Contact Burlington Coat Factory Customer Service, 1.9 out of 5 based on 9 ratings
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29 Comments on “Contact Burlington Coat Factory Customer Service
  1. I would like to commend your sales associate, Ali, in the Pinole store. I was there to return an item and it seemed all the other associates (2) were busy with customers. Ali had just finished helping another customer and seeing that other customers needed assistance, he “jumped” in to help. He had a positive attitude and treated his customers as his number one priority. What great customer service. You need more workers like him!!!

  2. Dear Burlington Rep: Recently I received an email saying that you would be getting back to me on my proposal. I was given the reference # of CSR342468, but to date I have heard nothing. Please let me know if I will be hearing further from your company. Thank you. Larry Nestor

  3. Just just experienced the worst customer service ever had in the store. The service desk associate would not let me take an item off of my layaway, that I was about to purchase. I didn’t want one of the items anymore and she said the only way was to pay for it in full (which I didn’t have all of the money for because I thought they would let me remove the item)or cancel and lose 10 dollars after already pay 5 dollars to put they layaway in. It’s not stated on the reciept and its not my fault they don’t have the capability to remove the item. So I have to pay for their lack in technology. The money lee was rude and obviously no clue of how to fix the problem. I will never shop there ever again. Second time putting a layaway in last time stepping foot in there.

  4. It’s frustrating trying to get through to you guys, there’s no luck via phone, and none via the internet. Someone made a purchase and tryinyg to follow up on the order that has not been received and has already been paid for and can’t get anywhere/intouch with the company or the Post Office is just not right. All you’re getting is voicemails while you’re leaving messages and emails and getting no response. Put yourself in my shoe, besides, it doesn’t look good for the company either. I won’t buy anything else online if this is what you consider good customer service. No one picks up the phone and no one returns your call. Should I stand the lost for the items that I paid for?

    • I’m in the same problem as you. I’ve emailed (more then once and I’ve called more then once but get the same answers as you. I’ve paid for it but I don’t have it.. it’s sad 2014 and Burlington don’t have like “site to store” or able to Track the order. I won’t be shopping there no more! Store or site. Maybe if there’s enough of us they will check emails,phone (voicemails) these comments etc

    • I orderd from the site I got billed on March 8th 2014 and never received my order yet (today is the 17th) I’ve called many times only to get voicemail and leave messages) I’ve emailed many times on that too. I never got a confirmation number with either of my orders. If I don’t have my order II want my money back! That is stealing. And you can’t talk to anyone and they don’t get back to you. Not a good “label” for BCF. It would be helpful too with like a “site to store” or able to Track orders and packages. But you just lost another customer. I won’t shop there anymore store or site

  5. Just just experienced the worst customer service ever had in the store. The supervisor (Virgilo Rivera store in Cayey, PR) did not want to exchange an item because it was from a new store. So I have to pay for their lack in technology. Then he got into my face because I told him I wasn’t leaving till he exchange the item. I would like an apology from him. You have to teach customer service to your supervisors. Thank You for you attention

  6. Is the same Burlington Co. With the ad on TV of a young girl looking int a mirror and fake aught er heard from another site. Please remove this ad. It is pathetic and cheaply done not to mention it makes NO sense. I won’t be going to your stores anytime soon.

  7. I went in to your store in chula vista California to return a pair f pants and the 2 at the refund counter were rude 1st to others and then to me.
    The pants to be returned were marked wrong and didn’t fit, and yes I did buy them more than 30 days ago and the white lady with glasses told me she only could give me a credit gift card no cash, so I said ok, then she said well I am only going to give you 9.99, I said no, and there is no notice which states you refund only 50 percent, she then said that “we are a discount store” I said it doesn’t say that anywhere or is it posted legally that you refund only 50 percent, so I asked to call the manager and in the meantime my young daughter heard the short black lady call me a “white bitchy” which is racist, then the manager said no she wasn’t going to give me anything even with the receipt , and that is illegal according to the state office of consumer affairs and the department of weights and measures.
    I do not appreciate you employees making racial comments and being rude, we are posting your employees behavior on you tube.

  8. I was just writing to thank you for remaining closed on Thanksgiving day and giving your employees the ability to stay home and spend time with their families.

  9. I have been trying to reach anybody in the corporate stores for an online package I received and it was not what I order I have went yo the website and filled out the proper material for internet complaints and received the confirmation code to confirm that the email has been sent. Please contact I have left Voicemail on every Voicemail I have came in contact with. I really need help because I made this order so I would have that gift for Christmas. Please contact me.

  10. I placed an order on line and received only 3 out the 4 items I ordered and paid for. No purchase receipt or packing slip came with my order. No direct phone # to speak to a live representative, only email. I’ve sent two emails and left two messages with customer service and no reply. Only recvd email stating a reference # and was told a representative would be in touch! Not good customer service in place! I’m ready to file a report to the BBB!

  11. I’m writing to compliment your Bethel Park, PA store (South Hills); it is very nice.

    I complimented the store to a lady working there, while on my way back to get a shopping cart. She offered to get the cart for me, but I declined her offer. I later saw this lady again; I complimented the store’s inventory, cleanliness, etc. and told her how much we were enjoying looking around at everything.

    I learned that this nice lady (Tammie) is the Store Manager. Would you please pass this complimentary note on to Tammie, also, if possible. Thank you.

    Barbara Koski

  12. I’m writing to compliment your Bethel Park, PA store (South Hills); it is very nice.

    I complimented the store to a lady working there, while on my way back to get a shopping cart. She offered to get the cart for me, but I declined her offer. I later saw this lady again; I complimented the store’s inventory, cleanliness, etc. and told her how much we were enjoying looking around at everything.

    I learned that this nice lady (Tammie) is the Store Manager. Would you please pass this complimentary note on to Tammie? Thank you.

    Barbara Koski

  13. I’ve been trying to reach customer service for 4 days by email finally found a so called customer service phone number no answer of course . For a huge company your customer service SUCKS … I brought defective luggage online and made in China .. I went on vacation and thinking I have a great piece of luggage with spinner wheels that piece of S$#T fell over several times and the wheels were crooked … I am so frustrated that I actually had to pull my luggage for fear the wheels were going to fall off … Trust me I will file a report and tell everyone I know don’t ever shop there and definitely don’t buy any luggage from you …How do you ship items with no invoice ??? Do you take items without a receipt ??? No you don’t….

  14. I purchased a white hooded jacket off of the Burlington website, but when I received it, it was covered with speckled stains on the chest. I was concerned about returning the item and not being reimbursed for total cost, (including shipping fees), since the item was received damaged. I became more concerned after reading reviews from other customers who had experienced bad customer service. I found this customer service phone # online and called to explain the circumstance. The service representative was great! She started the process for me to receive a full refund and emailed me a prepaid FedEx mailing label. The whole phone call was less than 4 minutes. I’m so glad I found this phone number, it saved me a lot of time and headache! Overall result: Satisfied!

  15. I made a online purchase on 4/16/14 and my order has not been shipped or filled… I have called every number and emailed several times and no one reply’s. My order was my bedding set for my unborn child, who i am trying to make a room for… This is bad business and i am not happy… I would like to know when and i f my order can be shipped or how do i even contact someone to get my money back…. I have took Burlington off of my baby registry bc of this problem.. I will not have people ordering stuff we never receive or cant get our money back… SOMEONE please contact me asap….

  16. I am extremely upset with Burlington coat factory online purchase that I made ten days ago and still have yet to receive my items. they have you email your complaint and u still NEVER hear back from a actual human being. I will be sure not to order anything from Burlington Coat Factory’s online service again!!! tis is crappy service and no way to treat a regular customer or a customer.

  17. It was hard to get a contact phone number but I did get one finally. I had my husband call, and the person who he talked to-Alisha-was very, very helpful. The problem we had was resolved in less than ten minutes. She was very personable and friendly. Burlington should be very proud to have someone such as Alisha representing them.

  18. I shopped at the Burlington Coat Factory in Plainfield Indiana tonight and encountered a clerk named Kaylee. This employee is rude and has an exceptionally nasty demeanor. She redirected me to the purchase line in a very unprofessional way. Her tone is insulting. She should be e-trained or fired immediately.

  19. I just visited your store in Dsytona Beach Fl. was very impressed with the merchandise & especially the prices,Iwas in retail sales for over 30 yrs before retiring.However ai had to drive over 30 miles toget to it .I would like to suggest to whomever the powers that be,opening up one of tour stores closet to me.I live in Edgewater Fl. cities near by yhat I chop & do business with are Port Orange Newsymerna Beach,Mims Samsula & Oakhill Fl.There is a K Mart store that is big & closed down not too long ago on Hiway 44 in NSB.& a block away on the same hiway

  20. Today, I had the pleasure of having Stephanie in Burlington’s Customer Relations department sort out a problem for me. She took the time to locate 2 chairs for me at a Fort Myers, Florida store for me, and worked with the Store Manager to facilitate the transaction including delivery. She was extremely thorough and pleasant during the entire process.
    My career was in Retail as a Human Resources Vice President and the customer service that she delivered on my behalf, no doubt ranked with the best that I’ve seen in 30+ years.

  21. Yesterday, I had an excellent phone experience with Stephanie, a Customer Service representative for Burlington. After purchasing 4 chairs at our local (Florida) Burlington store, my wife and I decided that we wanted 2 more of the same chairs. Stephanie, after much searching found the 2 chairs ONLY in a Burlington store in Fort Myers. She then spoke to that store manager and arranged for them to be shipped to our home address which was extremely helpful to us, since 4 chairs did not fill out our table.
    My career was as an HR Vice President, and Stephanie’s customer service was amongst the best that I’ve seen in over 30+years.

  22. On checking out the postings on this page I feel sure I will never hear from you. What a horrible name you are making for the Burlington Store. Is there no one out there who cares if it goes out of business or not. UNBLIVEABLE

  23. when Customer Service is out-of-touch and a customer is repetitiously forwarded to a persons voice mail, it is not good impression nor professional. I’m with suspicions quickly; or unscrupulous business practice, PERIOD!
    I want to cancel every $160 of merchandise I’ve ordered Nov. 2, 2014. I simply wanted to exchange one of the 4 coats for one that I’d thought to be much more practical use.

    Your company have no easy accessible way of contacting Cust. Service direct and no email for online inquiries or questions.

    I don’t like to be inconvenienced anymore than you or your cohorts, BURLINGTON COAT FACTORY FOLKS!

    Stop playing unfair games with Customers, treating them with the utmost of disrespect and unfair practices, just because you think you can get away with it! I’m not one to be played. I play the game fairly and treat others the way I wish to be treated.

    NOTE TO ALL CUSTOMERS: start a blog to expose people like this and don’t just fall for any type of disrespect! Lets stand up for justice and not let people use you like you’re a nobody!

  24. Could anyone tell me how to submit the form after you have filled it out for on line customer service, I have tried in vain pressing in the submit button to no avail. Please help. I am trying to get my card credited after a cancelled order in August. It is very frustrating.

  25. We should report all that Burlington Factory is doing about refund and credit card refunds to the consumers affair. I returned an 83.49 item on 11/13 /2014 still did not get my money back on my account and is 11 /23/2014 and is not has being back in my account

  26. My purchase was on 11/26/14 cashier was Daisjenae Let me start by saying when we walked up to the reg. the cashier had her fingers in her mouth picking food out of her teeth then wiped it on her pants! She did not greet us just started ringing up the item I was purchasing, She never made any eye contact and said how much it was without looking at me. She handed me my change without counting it back and did not say thank you! As of yet she still hasn’t said a thing! Or made any eye contact . Now she finally acknowledges me by asking for my phone number I said no thank you and she said am I sure that I can’t return without my phone number recorded, no receipt no return. Now if I don’t have the receipt to return then how would you record my phone number? Where would it go? Now thats not what upset me, The disgusting oral hygiene was the most disturbing to me. If you spend a lot of money in advertising getting customers to spend money in your store, once you get them in the store your employees should make great customer service their number one objective. Burlington coat factory I will pass on any more Xmas shopping at your store. As for the Daisjenae brush your teeth before you go back on the sales floor!

    Rosemary Sliger

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