british-telecom

Contact British Telecom Customer Service

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Contacting British Telecom Customer Service Center

British Telecom, or BT for short, is a huge telecommunications company. The company currently operates in more than 150 countries and serves millions of customers. With such a huge hand in the communications world, there are quite a lot of customer complaints so British Telecom includes a link to the complaint form on the main contact page for just that reason.

Contact Info:

Phone Contact Numbers

If you want to contact British Telecom customer service you’ll have to call between the hours of 8 A.M. and 8 P.M. weekdays and 9 A.M. and 6 P.M. weekends.

Ask a Question About Your Bill

  • Automated Service: 0800-44331 or 0330-123-3311 (mobile phone)
  • Customer Service (from landline): 0800-800-150
  • Customer Service (from mobile): 0330-1234-150
  • Customer Service (outside the country): +44-179-359-6931

Cancel a Product or Service

  • Customer service (from landline): 0800-345-7310
  • Customer service (from mobile): 0330-123-4150
  • Customer Service (outside the country): +44-179-359-6931
  • British Telecom Technical Support: 0800-328-8344

Technical support is not available 24/7. Customers must call between 8 A.M. and 11 P.M. to receive technical help.

Mailing Address

British Telecom is open to mail communication between company and customer. The mailing address was listed in the complaints section of the contact page.

BT Correspondence CentreProvidence RowDurham, DH98 1BT

Official Website

Whether you’re looking for new service or wondering about your existing account, much of the information you need is available on the official British Telecom website at http://www.bt.com/. Contact information is available for each department, but there is some overlap. If you contact account customer service, for instance, they may be able to transfer you to technical support and vice versa.

Customer Service Email

If you prefer to send an email, you can fill out the form on the contact page https://bt.custhelp.com/app/contact_email/c/5642,5681. The form is a general customer form for complaints, but praise is likely accepted as well. If you need to contact customer service by email for a question other than a complaint simply use the complaint email form because British Telecom customer service does not list a general customer service email address or form.

Our Experience

British Telecom is located outside the United States, so we need you to tell us how the customer service team responds to customer service phone calls. What is the average hold time? Are customer service representatives willing to help or not? Please leave comments below to help others learn how British Telecom really treats customers.

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2 Comments on “Contact British Telecom Customer Service
  1. Thank you for your service. Sorry I left you as a pensioner I’ve got cheaper deal from Virgin Media. Please refund me from 6.February I paid my line rental and Broadband 31.03.2014.I would like to keep my BT email address. Please send me the final bill. Thank you.
    A.Geleta

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