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Contact British Airways Customer Service

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Contacting British Airways Customer Service Center

British Airways is a global airline. According to the company description, the airline specializes in helping customers reach major airports throughout the world. If you want to learn more about booking a flight, available flights, customer service or the company in general, you can access the official website.

Contact Info:

Phone Contact Numbers

If you need to contact British Airways, there are multiple contact numbers. The first number we’ve listed is the general customer service number. Your call can be directed to multiple departments using this main number.

  • Reservations and General Information: 1-800-247-9297
  • Change a Booking for Cars or Hotels: 1-877-4 A VACATION
  • TTY Contact: 1-866-393-0961
  • Online Support: 1-800-403-0882
  • Holiday Booking: 1-877-428-2228
  • Baggage Claims: 1-800-828-8144
  • Customer Relations (Fax): 1-212-251-6711
  • Ticket Refunds (Fax): 1-212-251-6753

Mailing Address

There are various addressees for customer relations depending on the type of support the customer needs.

British Airways Customer Relations USA
P.O. Box 300686
Jamaica, NY 11430-0686

Or

British Airways Baggage Claims
P.O. Box 300686
Jamaica, NY 11430-0686

Or

British Airways Ticket Refunds USA
P.O. Box 300745
Jamaica, NY 11430-0745

Or

British Airways Ticket Unit
P.O. Box 300702
Jamaica, NY 11430-0702

Or

British Airways Customer Relations
P.O. Box 5619 (S506)
Sudbury, Suffolk CO10 2PG
United Kingdom

Official Website

You can visit the official website for British Airways at http://www.britishairways.com. Customers can search for flights, sign up for rewards programs, book travel extras and plan entire London vacations all from the site. On the bottom of the page you can find the contacts and additional help if needed.

Customer Service Email

We looked for a dedicated customer service email on the British Airways website and we were unable to find one. We found a customer service email form http://www.britishairways.com/travel/askbainter/public/en_us?refevent=help_lhn. The form did not require flight information so we asked for the direct customer service email address. We are currently waiting for a response to our request.

Our Experience

We called the customer service line for British Airways. The call was picked up by an automated service. We were given a series of options. We sorted through the maze of options before being connected to a customer service agent. The agent spoke with a British accent, which we thought was a great touch. Our call was accidentally disconnected before our question on travel was answered so we called back again. This time, the call volume was too high so the automated service told us the call was being directed to another agency for assistance.

An email inquiry to British Airways customer service department resulted in a response from a customer service representative. We expected an answer to our general question within a few hours, but unfortunately, British Airways responded in 4 days. Even when the representatvie responded, they simply provided us with another customer service link, see below:

Response Via Email (Revathy Kunder) 26/03/2012 02.51 PM (GMT)

Dear Mr Banks

I’m sorry we have been unable to reply to you sooner.

Our Customer Relations team can be contacted through the email address given below:

http://www.britishairways.com/travel/custrelform/public/en_gb?refevent=contact_us

I hope this information is useful and thank you for your email.

Regards
Revathy
British Airways

Customer By Web Form (Richard Banks) 22/03/2012 01.41 AM (GMT)
I was wondering if there was a direct email address for the customer service department.

Have you booked a flight with British Airways? Tell us your experience with the company.

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Rating: 2.1/5 (18 votes cast)
Contact British Airways Customer Service, 2.1 out of 5 based on 18 ratings
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42 Comments on “Contact British Airways Customer Service
  1. BRITISH AIRWAYS CUSTOMER RELATIONS 06/11/2012
    Victory Outreach Anaheim is part of an International non-profit Church oriented ministry that is dedicated to reaching broken families and other troubled individuals around the world. For four decades our ministry has reached literally thousands of individuals whose lives have been ripped apart. We know that God has given every person a destiny to fulfill no matter their social, economic or cultural background. Over one-third of Victory Outreach International Church’s have been planted overseas where Drugs and violence have reached epidemic proportions. We at Victory Outreach believe that there is great potential in the intercity no matter how down cast a person may seem. Recently we have witnessed the need and are fueled with a new determination to reach hurting people in the UK and Ireland. And because of that great need we would like to send an 8 man team for one month to reach individuals and their families in London, Scotland and Ireland.

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    With a Purpose
    Artie Ray Allen / Missionary

    VICTORY OUTREACH ANAHEIM 1520 S. LEWIS ST.
    ANAHEIM CA. 92805

  2. The Flight from London a few days ago was a good experience – the staff was very helpful and friendly, however, of the 5 checked bags for our family of 3, only 4 arriived on our flight (227 from Heathrow to ATL).

    IT is extremely disappointing that 2 days after our arrival from Londay, that that bag has still not made it to us. Recent information from the automated recordng advised that the bag in enroute, that has been the messate for two consecutive days.

    Why would the airline be so cavalier about delaying a passenger’s luggage. Good customer service would dictate that a pssenger needs his luggage upon arrival, that is what one pays for.

    BA needs to do much better that this. I am extremely disappointed.

    Ermadine Thompson

  3. Could you please call British airways and complain about our trip from Tokyo to London. Could you please tell them that the male crew staff were quite unpleasant during that trip. Food was handed out with little effort to talk to us or anybody else about it. One guy didn’t even to speak to us as he handed the snack box to us. When you asked for something they said ” just wait I’ll be back in a minute”. They didn’t use their manners and when they handed out a drink you were just given what you were given without any option. They rarely smiled. There was no engagement with the passengers AT ALL. No effort was given to see
    If we needed anything and to top it off when we were landing we hit some turbulence and one of the male staff decided to make loud funny noises then laugh, then after hitting more turbulence he did the same thing because he is a tosser. A lady three rows up asked for something and the male staff member said ‘ it was on your seat if it’s not there now there’s nothin I can do about it’ and walked off. The same Male Staff member who made the stupid noises also had an argument with another member of staff where passengers could hear how cranky he was with the situation. It was Totally unprofessional and totally uncalled for. They lacked manners, common
    Curtesy and even decorum as people who are expected to provide a certain level of service. One male staff member stood at the door as we disembarked didn’t acknowledge the passendgers as we walked past not even a goodbye. Can you please tell them That we aren’t looking forward to comin home with them and they better upgrade us or something because it’s too much money for poor
    Service and Brittany was a
    Bit nervous about flying and that just made it 100x worse.

  4. Why did I not get a reply when it was promised that I would be contacted regarding the amount of refund in dispute. Please be assured we will be in contact in the near future was in the first email message. Not good service in my opinion I cannot believe that I got taken badly with no explanation a lousy 65 pounds credit was a disgrace.

  5. Dear Sir/Madam,

    I am writing you for an inquiry. I will be very grateful if you could inform me if it is possible to organize and give flowers to my fiance in the airplane. My fiance will be flying from Lebanon to London and I would like to organize a nice surprise for her. Naturally, I am ready to cover all the expenses. If it is possible please inform me about the steps that I should take and providing you the details about the passenger.

    Many thanks in advance.

    Best regards,

  6. My daughter and new husband will be setting off on their honeymoon to Australia on Monday 6th August flying with BA. Is there anything you can do to make them feel special on this flight please.
    They are :- Mr & Mrs James Hughes on flight BA0011 to Singapore at 20:25 from terminal 3 on Mon 6th Aug 2012.
    Thank you for anything you might do.
    Claires dad.

  7. I have been trying to get BA’s email address for ages today, by phone and on line — and so far the answeer is NIL.
    Please may I have this address as I require information about fares to Cape Town and am weary of waiting on the phone while Spanish music pays for ever andf nobody comes to reply — all robotic and inhuman.

  8. Please i want to find out how many dollars do i need to travel from Uganda Entebbe to Quezon city Philippines

    THANK YOU

  9. Damn Lousy ‘information service’ Why don’t you employ native british speaking people, to instantly answer our telephoned questions instead of presenting us with a robotic jungle of buttons that drive us crazy and cause you to lose customers etc. in the fools believe that you are being profitable when in fact you are losing any faith in you in this 21st century

  10. Dear Sir, Madam
    I had been flight with British Airways: From DUBAI TO LONDON ON 01 APR( FLIGHT NO BA 106,TIME 01:35) AND LONDON TO BUDAPEST( flight no BA 866 TIME 09:45)
    Flight back from BUDAPEST TO LONDON on 21 APR (FLIGHT NO BA867, Time 14:00) And LONDON TO DUBAI (FLIGHT NO BA109, TIME 21:40)
    Could you send me the airplane tickets again because I had lost my previous one. Thank you very much!
    Customer,
    Lan Mei

  11. I was very exited about flying with british airways,on the website it said that there was free food and childrens warm food.Got on the airoplane and thay gave me a roll it was terrible so all i had was a little box of crisps and half a crunchie.The airoplane was dirty peolple were mean to me! I would never fly with this airline again!Not very pleased!Molly age:10

  12. freezing in the air our flight(Me and my family

    0 287 london SFO on 31/8/2012 was a nightmare airconditioning was out of control,on the maximum,for a while we thought we are in the north polE,YOU CAN IMAGINE 11 HOURS OF SUFERRING,THOUGH WE CHOOSE BA OUT OF MANY GOOD AIRLINES,BUT WE WERE TOTALY DISAPPOINTED AND THINKING TO REPEAT FLYING BA.Nael Kawar Blue 61848583 Habib Kawar Blue 61848861 and suhair snobar Blue 61848752

  13. I am still awaiting a reply to my letter of November 3rd, regarding Flights BA 216 Washington DC to Heathrow September 10 & BA 343 Heathrow to Nice, September 11 2012. Also BA 343 Nice to Heathrow October 4th. The treatment was disgraceful.
    We are currently planning our return to London & unless we receive satisfaction immediately, will seek alternative flights.

  14. i went to collect my daughter at Heathrow on 10/12/12 only to find her bag was damaged by british airlines staff.When i wanted the help desk i was sent from piller to post eventually told to call on a public phone. I didnt have cash so i made a call as soon as i got home left messsage as it was suggested . No one has contacted me since the 10th. How long does it tke for customer services to answer the call. My girl is on holiday so do you expect her to go back with that damaged bag

  15. I booked an online no show flight for my daughters on reservation number 7JQSID. I have been trying to reach 08002222557 Nigeria for a change in their travel dates for ages now. This is not coming through. I willl like their departure from UK date to change as follows:-

    edi to lhr 5Jul2013 1740hr BA1455
    lhr to abv 5ul2013 2250HR BA0083
    LOS TO LHR 6SEP2013 1055HR BA0074
    LHR TO EDI 7SEP2013 0935HR BA1438

    Please notify additional amounts to pay in Nigerian local currency by email so I ensure payment of same. I could be reached on +2348034053835 or +2348025012423 Many thanks DOMINIC MARIZU

  16. British Airways is an awful airline. They refused to wave the penalty charges when I asked to change the date of my ticket from London to Paris because I am not even in London due to a mechanical error on my outbound flight to London. According to the disrespectful, British Airways supervisor Deborah, “This isn’t their problem.” This was to be my first time flying British Airways, and they can be assured that I will never fly British Airways in the future. Additionally, I will advise everyone I currently know and will meet in the future to never fly British Airways.

  17. British Airways used to be top notch. I have written letters filed a complaint on their website and have done everything they have asked yet they continue to ignore me…with at least a dozen airlines to choose they have been moved to the bottom.

  18. I am at present on holiday in Sydney australia I wish to complain about the shoddy way that me & my partner were treated on flt BA15 on 1/12/12 although we had booked this flight in June 2012 there were no double seats available and we were offered two single which we refused on the plane,the panel between the two seats was broken the steward had to pass the food and drinks over the broken panel,hardly Club World was it?I have already complained on this site ,but have not received a reply.can you please arrange for me to have two seats together on my return flight,as I will not be using my computer while in Hong Kong.please restore my faith in BA.

  19. Dear Sir/Madam
    We had the most wonderful flight of our lives because of these two SPECIAL FLIGHT ATTENDANTS, Per Helsinghoff s/n 739224 and Mrs. Carol Morrison S/N 670309.
    Flight 239 London-Bombay Dec 5, 2012
    We are experienced travelers but these days you do not encounter service that was given by these two Flight Attendents. They made our trip so special that I tell anyone who cares to listen about the impeccable service on British Airways. We all have the opportunity to travel on just any airline but because of Mr. HELSINGHOFF AND MRS MORRISON., we will only book on British Airways. Kudos to these two!!!!!!

  20. My wife and I were celebrating our 1-yr wedding anniversary in Europe and unfortunately complications with British Airways (BA) airline soured the tail end of our vacation. We typically don’t take the time to write such a letter, but our entire experience with British Airways was incredibly disappointing that we hope such a letter can make a difference.
    On Sunday, October 14, 2012, we were concluding our travels to Europe and returning from Prague (PRG) to Los Angeles (LAX) via London Heathrow (LHR). Our layover in LHR was 2 scheduled for 2 hours, sufficient to go through security and catch our connecting flight to return to Los Angeles. Our flight from Prague to London appeared uneventful. However, upon landing as all the passengers stood up to gather their belongings, the pilot informed us that we had not landed at London Heathrow airport as planned, but actually at another airport further north (Luton).
    The pilot stated that we had been unable to land in London “due to fog.” This news came as a surprise considering fog is a natural weather pattern in London and most pilots are licensed to navigate a plane through fog. What’s more interesting is a few minutes following his first announcement the pilot came back on the PA and announced that the “fog” in London had actually lifted, however we had to wait to refuel. It’s important to note that throughout the day as we spoke to the BA flight crew and several airport personnel, they openly questioned that “fog” was the actual reason for this diversion. As we waited in the cabin for an update, the pilot would periodically announce that he was waiting for approval to refuel. We waited 2 hours at this alternate airport (which was less than a 15 minute flight away from London Heathrow) before we could refuel due to significant delays in obtaining the necessary approvals. Needless to say the 2 hour delay caused us to miss our connecting flight to Los Angeles. It’s extremely frustrating to learn that the proper measures were not in place to obtain fuel in a more timely manner.
    Upon landing at Heathrow, there was mass confusion at the airport and there were no representatives from BA giving any directions on how to proceed, despite the fact that a large number of passengers had all missed their connecting flights. There was no process set up to inform the passengers, either before exiting the plane, or once within the airport facilities. My wife and I were initially directed to terminal 5 to get assistance, only to be sent back to terminal 3. After over an hour of waiting in line at terminal 3, a British Airways personnel came and informed many of the passengers waiting in line that they could not book an international flight in terminal 3 and were sent back to terminal 5. We decided to continue waiting in line at terminal 3 given the misinformation we had experienced thus far. There were only 2 BA reps helping the line of frustrated and stranded passengers, and after 5 hours of waiting at the airport we were finally given our flight and lodging information. We were informed that there were no additional flights leaving that day and the earliest flight we could get was the next morning.
    During our entire ordeal at the airport, there were no efforts made by British Airways to take care of us or any of the passengers who waited in line for hours to get their flight information. No food or water was offered to the stranded passengers. Perhaps it was our mistake to expect more from such a well-known and respected airline. To exasperate the situation further, by the time we arrived at Renaissance Hotel near the airport, we were informed that lunch hours were over and the vouchers issues by BA would not be honored unless we waited another 3 hours until dinner. My wife (who was 2 months pregnant) and I decided to walk to a local pub just to have a late lunch.
    As you can imagine, the experience so far would be exhausting for anyone traveling, but it was especially tiring and trying for a woman who is 2 months pregnant.
    The change in flight added another stress to our travel: missing luggage. While at Heathrow airport that afternoon, we made a series of attempts to locate our luggage. After speaking with multiple individuals, being given variable and sometimes conflicting information, we finally received a call at 8:00 pm that our luggage was located and ready to be picked up. Leaving my wife at the hotel, I had to pay for a roundtrip shuttle to the airport and back to the hotel because the airline would not agree to deliver our luggage to our hotel. This is after informing the personal that my wife’s pregnancy medication was inside the luggage, hence the urgency to retrieve it.
    I wish I could say our challenges with British Airways were isolated to Sunday. The next day (Monday, Oct 15), we tried to check-in the same luggage we had checked-in from Prague to London, and were informed that one of our luggage was 2 kilograms over the limit and we would have to pay 40 £ for the overweight fee. We explained to the British Airways representative that we had not been told our luggage exceeded the weight requirement the first time we checked it in when departing Prague, and that the delayed BA flight the day before caused us to miss our connection and that was the reason we had to check our luggage back in a second time. After 20 minutes of waiting, and once the BA representative had shared this explanation with her manager, we were informed in an unpleasant and stern attitude that the fee would be waved. I was extremely disappointed, and quite flabbergasted, that your rep had the audacity to charge us for the luggage knowing we missed our flight because of your own failure to arrive to the airport on-time. I really hope you are just as disappointed in your team for the way they treated us.
    Finally, during the flight from London the Los Angeles, as the plane was flying over Greenland, the cabin lights and TV monitors turned off and the pilot stated “everyone stay in your seats and keep you seat belt on.” This announcement was followed by 10 horrendous minutes of extreme turbulence and what very clearly felt like a significant change in altitude. No information was given to the very frightened passengers during this time. After the plan appeared to have stabilized, the pilot informed us that we experienced a significant drop in altitude due to the high turbulence that we were experiencing at the higher altitude. We have flown across both Pacific Ocean and Atlantic Ocean many times, and we have never had the experience of a pilot delaying informing passengers that the dramatic movements or changes in elevation are due to turbulence. This information is paramount in setting the minds of passengers at ease and not assuming other more catastrophic reasons are behind the disruptions. Flight attendants and passengers later expressed that the level of turbulence was more significant than anything they had ever experienced in the past. It was very poor judgment to withhold any and all information from passengers in the face of such an event.

  21. I had a major complaint on BA flight no 67 London to Philadelphia 4th Jan this year and made a complaint in writing on BA complaint form and now 3 weeks later no one had bothered to contact me .

    I was treated very well by crew and they agreed with my complaint and gave me the form to fill in but no in BA appears to care . Due to the Airlines negligence I was quite Sick and had to receive medical treatment

    Even at tis late stage can some one contact me or at least read my complaint.
    Thank you

    John grant

  22. Very disappointed I tried to phone Customer Relations in Sudbury Suffolk but they make it impossible to speak to a Human

    John Grant

  23. I flew on British Airways in November round trip to Zurich via London. The flight over was less than satisfying. The service on the flight was bare minimum and the attendants even refused to stop socializing with each other to attend to a very dirty restroom. They said that the problem was that passengers don’t know how to use the restroom correctly. Changing flights in Heathrow was a nightmare as it took 2 hrs. to get through security and I barely got to my next flight on time. I have NEVER experienced anything like it. On my way home the security check in Heathrow was much smoother. The problem is that I checked an extra bag and British Airways is double charging me. The tickets they provide as “PROOF” were numbered consecutely so I guess they must have put through 2 tickets for my 1 extra bag charge. I have diputed this charge with my credit card company but British Airways is standing firm. I have faxed my reciept and informed them that I flew alone and would not have had a reason to pay for another extra bag. Time will tell how it will all work out. What I know for sure is that I will NEVER fly British Airways again.

  24. i am travelling from PHOENIX – BANGALORE VIA LONDON heathrow.

    as i am travelling day after tomorrow and earlier i was said there is change in terminal i called ba usa and one ms. jasmine attended my call.

    i asked her the terminal information and she said terminal 5 and terminal d in london and in dallas.
    to speak the truth it was not clear ARRIVAL or DEPARTURE

    when i asked this she said terminal 5 and terminal d and was not clear again arrival or departure

    pl note my moms flight timings were changed and no information mailed to her regarding the change.the changed schedule had a misconnection in london.when she went to update meal plan she noticed it.

    the lady executive wanted me to cut the call and tried putting me on hold and not answerring.

    after repeatedly saying i want to talk to another executive she transferred the call after 20 minutes of hold.

    this is the service in customercare BA.
    even mr. eric who said he’s the supervisor supported the executive and not the passenger probably they want to run the airlines without passengers flying.

    very rude executive was she.

  25. Dear Madam, dear Sir, I had the worst travel experience of my life, although I’m flying since 30 years for my job. Last Thusday I had to fly from Manchester to Heathrow and then to Lux. Departure was 1 pm.( BA 1395 ) We departed with 45 mn delay. No information of connecting flights. Flight to Lux ( BA 418 ) missed. No other flight same day to Lux. Rebooked to…Germany, Frankfurt ( BA 914 ) for later Frankfurt Lux ( LG 9308 )…arrived at midnight….in Lux, and no suitcase, of course. Only 1 small conpensation was a 10 Pounds voucher for sandwich, I had no time to eat it as had to run from 1 terminal to the other, bought a sushi box, put in my bag, which at security check was thrown in rubbish….Suitcase arrived 1 day later. Up to you: no conpensation, I will never fly again with BA….Thanks for understanding. Patricola +352621238538

  26. Good Morning,
    May i ask you about my friend, his name is Dennis Brown? He tell me, he is work in here?
    So give me some information about him?
    Thanks you
    Regards,
    Anna (Indonesia)

  27. British Airways nearly killed me.

    I am lucky to be alive due to the complete negligence of British Airways.

    When I emigrated to America nearly 2 years I arrived at the airport 4 hours before the flight with a letter from my DR requesting that because of a medical condition I was given extra leg room space.

    I am 6’8 and have a history of getting DVT. So when I knew I had to fly long haul I spent time going for my necessary medical checks to see if I was Ok to fly. My specialist Doctors said that I was but that I need to have enough room.

    When I arrived at the London airport ready for departure the customer service duty manager Helen Campbell refused to allow me to sit in an extra leg room seat. Saying I had to wait 4 days for the next flight. I could not do this due to my American Visa.

    I have spent the 18 months in and out of hospital which as cost me over $6,000 as a direct effect of your complete and utter negligence for my human rights.

    I was not going to pursue this any further but now that you have been completely uncooperative with me in organizing a return flight I have no choice but to claim $6,000 from and use it to purchase a seat that fits me.

    I have spoken to Gareth at customer relations in the UK who was unable to help me and I have spoken the Tanya – Y2 in Florida. All that I asked was that I could reserve a leg room seat now when I booked my flight and that I was happy to pay for it.

    Her response was that it was pot luck and I had to apply on a first come first served basis.

    I will find it very hard to ever trust my National Airline again. You disgust me

  28. Nine months ago I made reservations for a flight to London. Since I am tall,6-3, and could use extra leg room, I paid the additional fee for bulk head seats. I was notified that the flight time had been changed, but NOWHERE was I notified that might seats had been changed from the front of the cabin to near the back, and in addition, I AM NOW IN A MIDDLE SEAT. Had they notified me I probably could have booked another seat with leg room, front row in this cabin , exit door, etc. But NO. The BA rep said she know how I felt and was sorry but the flight was full, almost and there were to seats available on an exit door or in front. WHY DID THEY NOT LET ME KNOW MONTHS AGO, I BOOKED 9 MONTHS AGO, so I could of at least have had a change to get a better seat. Knowing how I feel is of little comfort on a nine hour flight, I she may know my anger, certainly not my discomfort. Well, not that I expect anything to be done, but at least someone should know this. It would seem something could be done

  29. My wife & myself & two friends returned from a great cruise holiday on july 3rd , to a very disappointing flight with ba . After checking in well on time we were 45 mins late on taking off as the queue at check in never seemed to move. The choice of food & drink was very limited as they had run out of lots of thigs . On landing at heathrow we were held for a further 20 mins to final point to leave the plane.Once in the airport the trip from the plane to collect our cases was up & down three flights of stairs on a long long haul .Thanks ba for spoiling a great holiday, PS DONT GO WITH BA

  30. Due to an illness I,ve had to cancel my booking.
    Your web page states that I can get a refund for the extra baggage that I,ve paid for,however when I access the that page it is constantly offline.

    I Know that I booked my flight through an agent(asda) and that my contract is with them, but the extras that I booked were with B A.
    Why cant you sort this kind of problem out?

  31. On Dec 27,2013 I arrived in Houston, Tx (IAH). on BA flight 197

    At baggage claim I all the bags were off the carousel and lined on the floor . I walked around the baggage carousel many times before I found one bag but couldn’t find another. There was no representative to ask. I had to go through Customs to get to the ONE BA representative . Her name was Judy and she was very helpful.
    She took me back through Customs and located my bag. But then I had to go back through Customs and have all my bags, purse, and carry on bag X-rayed . I understand that, but all this made me an hour and a half late to meet the driver that I had engaged after I went going through Immigration.
    I suggest that BA have more than one agent to cover customer service in such large area. The agent can’t be there to answer questions about baggage inside Customs and at the desk to care for passengers outside Customs.
    The whole ordeal was very time consuming and frustrating for an older lady traveling alone. In the future, given a choice–I won’t choose British Airways

  32. we arrive from Dubai to heathrow on return trip.The plane was on time but the steps didn’t arrive for a while then we had to wait on plane for the second wave of buses which took us to arrivals hall taking longer than the train.We were fast tracked thro passport control after asking ba staff and showing our boarding cards they were very helpful.
    We arrived in the baggage inspection some people let us go forward but there was no one to ask to be sent thro as a priority.
    our bag was pulled for inspection and i asked the supervisor if we could go thro quickly,but they could not do this even after seeing the flight details.we now had 10 minutes left!!!!
    It took 10 minutes to process our bags and we ran to the gate to be told our luggage had been offloaded and we were 3 minutes late.
    We went to the b a desk and after a wait again the staff were very good and we were given a hotel etc
    and transport too and from the airport.
    However trying to find our way back thro to outside proved taxing and in the end we were let thro the area where staff go out. all went thro to collect our baggage.not having being told of the system
    when our luggage came off one bag was badly damaged so we reported to the iberia desk who gave us a report and details of web claim and phone number.
    I called the PREMIUM number 1st time was cut off after 1 minute,called again and held on for 8 minutes and then decided to try the web site.
    i completed all details but it came bouncing back saying you can’t claim this way for 1st claim?????
    I checked all details were entered in asterisks fields.
    SO TRIED TO CALL AGAIN it took 7 minutes to answer after giving details they put you on to an automated call telling you what you have to do to claim.
    It was so long winded that i decided its not worth doing which I suspect is what they want
    In future we will go with another company although there staff are good the company is not

  33. I have just had an appalling experience with BA. Having tried to check in on BA8763 7am flight to Zurich from London City all day with no success-check in not available-I used two phones to two numbers (including the Excecutive Club number as I am a member) to enquire as to the problem-someone finally spoke to me after 25 minutes waiting. She then gave me a woolly message about there being no online check in available because of “airport control” but could not tell me what that meant. She then hung up in the middle of my question as to whether the flight would be delayed if everyone had to personally check in at 6am tomorrow morning. So I am none the wiser about why I cannot check in online and as to whether the flight will depart on time. Why can’t the online check in information inform us when online check in is not available for a flight and why? I have wasted over an hour of my time today and run up a significant phone bill on two 0844 numbers. Customer service? I don’t think so.

  34. I am a registered member of your British Airways Executive Club (Blue). I am interested in reactivating my account/ patronage of BA, but I am unable to remember my membership number.

    I would also rather reactivate / continue with my old account than register a new account.

    Kindly review & send me details of my old account details to enable me register current travels etc accordingly please.

    I look forward to your urgent response

    Idris Nyam

  35. My husband and I had a very disappointing European travel experience recently with British Air. It began on August 22 on a delayed flight from Baltimore to Heathrow. What was supposed to be a two hour layover in Heathrow turned into a six-hour delay because of mechanical problems on our flight to Berlin. After determining that the plane we were to fly on could not fly, we were put another plane whose crew was going into overtime. So we waited another two hours for a new crew to arrive before we could leave. On our way back from Prague on September 8, again there were mechanical difficulties on our plane, which after two hours were resolved, but we missed our connecting flight to Baltimore and had to stay over in London. In order to get home the next day we had to change our arrival destination from Baltimore to Dulles and incur an $80 cab ride home. We are hoping for a reimbursement from BA, but can’t seem to find a customer service number to resolve this issue. We also paid for our seats on the missed flight and would like reimbursement for this. Of all the BA flights we were scheduled to take, only one did not have technical difficulties and took off on time — the one we missed. Although I appreciated BA’s caution and attention to addressing mechanical issues, I have concern about your maintenance record. Even the crews seemed to take the issue in stride and were a bit to cavalier for my peace of mind.

  36. I’M VERY WORRIED BECAUSE THIS MORNING YOUR STAFF AT YOUR OFFICE HERE IN ZAGREB TOLD THE FRONT DESK AT THE ASTORIA HOTEL, WHERE I’M STAYING UNTIL TOMORROW MORNING, THAT YOU’VE CLOSED THE CASE OF MY SUITCASE,WHICH I HAVEN’T RECEIVED YET!!!
    I READ IN YOUR WEB SITE THAT YOU’VE STARTED THE DELIVERY PROCESS, BUT I THINK YOU CAN NOT CLOSE THE CASE UNTIL I GET IT!!
    TOMORROW MORNING I’LL BE LEAVING FOR SUPETAR AT THE ISLAND OF BRAC ON THE DALMATIAN COAST.

  37. I want information on claiming for cancellation of fl717 Zurich to London Sept 21st.The plane had already had problems prior to landing in Zurich-after we took off from Zurich the problems reoccurred & after an hour flying low over mountains we returned to Zurich.
    Due to the limited number of BA staff the atmosphere & disorganisation could be likened to that of a third world country! From the time the plane landed we were herded together & finally at 10pm we were given a voucher for room,b’fast & 30 euros for dinner??!! (Zurich airport prices are very high!)
    Prior to leaving for the hotel we were put on to a flight the following morning at 10.10am approx
    15 hours after landing!!!
    There is no excuse for such a pitiable shortage of ground staff-it was a horrendous experience!
    I want to know how to obtain full compensation according to EU law..
    Joanne B Horton & Robert S Wilber

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