Contacting Bridgestone Customer Service Center
What is now known as Bridgestone started as two companies – Firestone and Bridgestone. Bridgestone, started by Harvey Bridgestone, purchased the Firestone company in 1988 growing an already well-known name in automotive tire sales and products. Bridgestone currently operates more than 50 plants and employs more than 50,000 people.
If you’ve purchased a Bridgestone product or service and you want to contact the customer service department, you may find it a bit difficult to find customer service information.
The contact information for Bridgestone customer service is hidden at the bottom of the company website. We were able to locate just about all the contact information we needed, aside from a customer service email address.
Phone Contact Numbers
You can contact then Bridgestone customer service department between the hours of 8 A.M. and 5 P.M. Monday to Friday. There are no customer service hours on Saturday and Sunday.
- Bridgestone Service Center: 1-800-847-3272
- Bridgestone Headquarters: 1-615-937-1000
Bridgestone Americas, Inc.
535 Marriot Drive
P.O. Box 140990
Nashville, TN 37214-0990
The official website for the Bridgestone company is located at http://www.bridgestonetire.com/. The website is extremely difficult to navigate as there are multiple huge pictures with small words and links thrown everywhere. If you scroll to the far bottom of the page you will find information on the company and various forms of social media contacts, including Facebook and Twitter.
Customer Service Email
There is no customer service email address listed on the Bridgestone customer service Contact Us page http://www.bridgestonetire.com/customer-care/contactus. We did find a contact form we could use to contact the department, so we sent a message about pricing. We asked if the company ever offers tires on clearance or if they match prices from other competitors. Let’s see how long it takes to receive an answer.
So we called the customer service line and we didn’t have as much luck as we would have liked. The first call ended abruptly when the Bridgestone customer service line disconnected the call. We called back again and again and the phone would ring once and disconnect. Finally on the 4th try we were able to get through, but the phone rang five times before the automated operator answered the call. The automated voice instantly placed us on hold for the next representative. Some music started to play and continued to play for more than five minutes before the customer service department finally answered. The representative placed us on hold to check if the company price matched. After another two minutes, the call was picked back up by a different representative who offered to place us on hold again to check. We declined the offer.