Contact Bradford Exchange Customer Service

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Contacting Bradford Exchange Customer Service Center

For more than 30 years, Bradford Exchange has been the premier location to find fine gifts and one of a kind collectables. With advances in technology, the company has moved away from the catalogue business and focused primarily on the online business. Although times have changed, the level of customer service has not. The company still puts the needs of the customer first above everything else.

When considering the needs of the customers, the top priorities of the Bradford Exchange include:

  • Quick and simple online ordering
  • Manageability of online accounts
  • Fast delivery times
  • Privacy of the customer
  • World-class customer service

Contact Info:

Phone Contact Numbers

Customers wanting to contact customer service can call the company Monday through Friday 8am to 7pm EST. The company recommends utilizing the customer care form on the website in order to receive a faster response. Bradford Exchange provides a list of recently asked questions in order answer questions prior to a customer calling.

Customer service: 1-866-285-1736

Mailing Address

Customers wanting to send more detailed correspondence to a customer service representative can mail to the following address.

The Bradford Exchange Online
9333 N. Milwaukee Ave.
Niles, IL 60714

Official Website

The Bradford Exchange Online website provides one of a kind collectables which showcase the artistry and innovation of the artisan. The website features products by theme, gift type and even features collectables from Thomas Kinkade and Disney. The company also has a hub where customers can view order history, locate FAQ’s and contact customer service.

Customer Service Email

New and existing customers can contact customer service at The email is not encrypted, so the company recommends not sending credit card information in the comments. The available subjects include shipping and payments, billing concerns, returns and product information as well as general customer comments. The company attempts to answer questions within one business day.

We sent an email regarding international shipping and are awaiting a response.

Our Experience

When we contacted customer service we endured the automated system. The system continued for approximately 3 minutes and finally we pressed 0 multiple times in hopes of speaking to a live customer care agent. We waited an additional 5 minutes and finally the representative answered. The tone of the representative was not pleasant; in fact, the customer care agent was rather rude. We explained we wanted information about setting up an account. Although the question was answered, the representative did not appear happy to fulfill our request.

As far as customer service goes, The Bradford Exchange has some work to do. Our experience was not favorable. Did the company leave you sitting on hold and not seem to care? We want to hear your story.

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Rate your customer service experience:
Rating: 1.9/5 (65 votes cast)
Contact Bradford Exchange Customer Service, 1.9 out of 5 based on 65 ratings
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231 Comments on “Contact Bradford Exchange Customer Service
  1. You do not want to hear what I think of this company.
    For the past 3 days, 2 E-Mails (No Response) 4 Different
    telephone numbers, and close to 2 and 1/2 hours on hold.
    AND NO ANSWERS. It’s great to here on the recordings I’ll be with you shortly (3 Days) of trying. I have bought a lot of items from this business, but I think it just came to a end. I think you should end using the the term Customer Service, you have no clue what that is. As I type the recording says Continue to Hold, calls are answered in the order received. 3 Days!!!!! What do you have 1 telephone. If you care call 406-494-5370. I’ll expect a response in about a week. Boy am I out of it.
    3 Days to talk to a major company, you should just laugh.

    • I tried calling the Bradford Exchange for one hour, and never did I speak to someone in customer Service . Finally after waiting for over an hour,my phone call was disconnected.If this is the way you do business, I will never order anything from you again.

    • On behalf of the Bradford Exchange team, we take great pride in our customer’s satisfaction and we apologize for any inconvenionce that we may have occurred. We assure you that the issues at hand will be corrected in a timely manner for the overall good of our customer’s, and the company’s high level of standards as well.

      • I am beginning to be very bothered with their idea of Customer Service as well.,…NOT only that, BUT when I first ordered a bracelet to give my daughter on her 21ST
        birthday (on Dec 8) the date of shipment was said to be Nov.20. I thought that would be okay and I’d get it early enough. NEXT time I check it says the 26th.
        Ok so I started getting worried,…TODAY, It says it will be shipped on November 30 ! REALLY?! Come On.
        So I wrote to them asking how to CANCEL my order. I no longer want it. AND like so many here, I am DONE ordering from them. U G H !
        I am SOOOO Frustrated with them! Losing customers left and right. Now THERE’S a way to run a business, huh?
        N O T !
        An UNhappy customer,

        • What!!!! After 3 days of emails and 50 minutes holding on the phone, s woman pjcks up and disconnects me!!! What!!
          When they finally answer me via facebook they say waiting on credit card authorization!! I thought my credit card went through when I placed the order….now I don’t know if my grandson will have a Christmas present or not…poor poor poor

  2. I am a new customer. I called your 866-285-1736 number and waited over an hour for a rep and finally just hung up. I had some info that you might need for the order I just placed. This’ll would have been for your benefit. What is going on with your company service?

    • I order a ring for my mother on Dec. 11, 2014 and first shipping date was 12/16/14 and now today it says 2/5/14 and it was suppose to ship in time for Christmas and I have been on hold for 45 mins on customer service..


  4. i am being charged on a item that i dont know what its for.
    no help line to find out what is going on!!
    please contact me with the info that will help

  5. I ordered a ring .spirit of the west .but it was never received.when I placed my order I was living in old address was 512 Coral Springs blvd.NE Calgary T3J3T7,my new address is 272 foxtrap access road CBS NL.A1X7E5.i had all my mail forwarded through Canada post for 6 months.I tried to reach you in the past but had no response . Please help me.

  6. It’s a good thing I read the comments before ordering. I, too, have been trying to get through to someone without success. Either straighten out the mess you call a business or shut down. I’m so disgusted I would NEVER consider doing business with you again.

  7. Hi at bradford,u send me a picture of the hope & elegance dolls,which are exquisite.But unfortunately no mention of the full price of each doll?Which i have always had the full price of items sent to me.So whats happen this time,i like to knw to wrk my finances out.I suppose like most people do, who pay there way & not so much in2 free stuff.Also why can we not retrieve ur correct email address on the net? R.hutchen.

  8. Quality assurance? Bull! I ordered an item in May or June. I continue to receive notices that shipment has been delayed. Now it is supposed to be shipped February 2013. This is absolutely ridiculous! The only reason I want this order is because I haven’t seen this item elsewhere. I will never order from you ever again. If this weren’t a gift for my daughter I would cancel it. And the music I have to listen to while on hold is horrible, missed notes.

  9. customer service: today I tried calling 2 hr no response I have an order about $1100. I have alot of questions now. waiting for a response from you. some of my questions like 4 going to one and what the s & h fee is going to be. However you look and sound so ‘busy I don’t know if you’d even have time considering my

  10. called customer service and call was answered immediately.I placed an order with no problems.if i receive my order as promised ,before x-mas, i would highly recommend this organization.I,ll let you know

  11. i ordered 2 music boxes io octpaid 100 pounds no idea when this will arrive sent numorous e mails no reply phoned twice no answer this items where for my grandaughter and my disabled daughter who look like being cisappointed very annoyed with this company thay should be ashamed holding poeple to ransom

  12. OMG….reading the previous comments is making me really nervous. On hold right now for about 8 minutes and have already heard offers of making a credit card payment 8 times……Have sent 2 emails regarding a return and have heard ABSOLUTELY nothing back. What’s up with that??? The ring I ordered was misrepresented in the picture, need a magnifying glass to see the engraving, the stones are gaudy! Good Lord! Will they EVER answer the phone?????

    • I went on your website for the first time today, Nov. 24, 2013. I was checking out two Steeler items. a Steeler snowman and a seeler necklace. I do not know how to delete them. I don’t want to order them right now. Please cancel them for me. If I decide to order them for Christmas.I will call them in. Don’t bill me for them. How do you delete something on your website?

  13. I received your invoice for the third time about the “Bicheon mini wristlet” Because I did not receive any shipments, I ask for a refund of my 20.47 Please send my refund A.S.A.P Act.# 554494813

  14. Well intially, I was intrepid dealing with Cust Svc after reading comments here and other places. However, while I did have to wait like 10-15mins to speak with Cust Svc, I spoke with Katelyn to check on an order that I eventually had to cancel because it wouldn’t arrive in time, and was back ordered. Overall, wish I could have gotten the item, but the experience was better then expected.

  15. I am very disappointed in the bradford exchange, their communication thru e-mail is very very poor they do not tell you that they are out of stock on an item and do not return your emails when you contact customer service. I Will Hot Purchase anything again from the bradford exchange!!!!!!!!!!!!!!!

  16. I ordered a Christmas gift for my daughter. I was told it would be delivered before Christmas, however, it would cost extra. I agreed to that. This is now 4 days after Christmas and it still has not been delivered. I will be disputing the charge on my credit card. I find it interesting that Amazon deals with this company. Normally they don’t deal with companies that don’t perform. I will never order from the Bradford Exchange again. There customer service does not exist.

  17. It’s almost impossible to reach you by telephone. 30 minutes was way too long to be on hold. I reserved “My Daughter I Love You Always. Sent my first payment of $23.33 in on 11/12/12 and never received Crystal Music Box nor a second statement. My check for the above amount has already cleared. I want a response immediately as to what happen.
    I order items through Bradford quite often & never en-
    counted this problem before. You can either contact me by telephone (714)827-4948 or e-mail If it is back ordered let me know.

  18. I sent a check for full payment for “Grandson Necklace. Check was mailed on December 12, 2012. I have not received it yet. Can you let me know when I can expect to receive it.
    Thank you!
    Sarah P

  19. i bought a ring thier was wondering if i can send it back white stone all faded out have had it about six months stone all cloudy looks terrible lika a response please.

  20. I agree with someone above who said “worst company ever”. Marketing tactics that should be illegal, no indication that you are buying a “subscription” until after you order… Almost impossible to contact…And very poor quality product!!! Numbers everywhere to order more cheap crap, but nothing about cancelling. On hold forever, bounced from person to person when someone does actually answer…UNBELIEVABLE that companies like this are allowed to stay in business in this day and age.

  21. To whom it may concern: I placed an order for two (2)granddaughter diamond pendant”s. I received a invoice for one only. If you are unable to make this correction and mail me a bill for both pendant’s per my request please cancel the whole thing, for you see i have two granddaughters and i would not think of buying for one and not the other, thats the way grandmothers are, or at least this one is. The discription of purchase product and order # is as follows 01-11610-001 qty 1 for a total price of 108.98 for Granddaughter Diamond Pendant. I hope to here from you with this correction, if you are unable to do so, you may cancel the whole order, I do not want just one pendand but the two i ordered and was hoping to receive together as that was the way they were ordered and wish to receive them together, if you are unable to do this for me i regret you will have to cancel the whole order and by some of the comments i have read on comment pages i guess i will not and nor will you here from me again. What a waste of time…….

  22. My husband, William Tuger rec’d Bradford Marine Slippers,
    size 10, as a Christmas gift from:
    Larry Pierce
    2110 State Street
    North Bend, OR 97459
    They do not fit. They are too long and narrow. We would
    like to return the slippers.
    Marilyn and William Tuger

  23. Well guess I’m the same boat as everyone else….ordered the ride hard live free braclet and seen the ship date, but they must have sent it around the world cause I didn’t get anything, do yourself a favor and do not order from the Bradford exchange…they down right suck!!!

  24. Client acct# 545214581 Stop all communication, I am NOT aware of ordering your information stop. continued persiatance only provokes further legal issues and bitterness, I demand return of my impounded funds

  25. It appears Bradford does not want to be contacted for problems. My order was only partially filled (one out of 3)& shipped, then they sent an email thanking me for the order that never arrived, yet they do not respond to email questions or phone calls about the delay/product not arriving when they said it had.
    I needed these necklaces for my granddaughters birthdays and they have not yet arrived, almost a month after the order was placed. Very frustrating. They should post their customer contact phone # clearly on their web site, and have it open 7 days/week…use some of their advertising $’s to ensure current customers are taken care of.

  26. I orderd the cleveland Indian express series. Ireceived
    the Locomotive but nothing else? The series states that
    I was to receive CARS, TRANSFORMER, AND TRACK. If there
    more shipements to come please ler me know.

  27. Please someone help me! I have ordered from Bradford Exchange before with satisfaction, BUT, in February of 2013 I order a soul mate ring for my granddaughter, Rachael and her fiance, Seth and had it drop shipped to her address in Fayetteville, AR. It has been an absolute diaster! The first ring has Seth spelled with a P and after finally calling I was promised another ring would be sent and guess what… the second ring is wrong. This time they mispelled Rachael they spelled it Rashel which is wrong. and Seth’s name was still spelled with a P. This must be foreign people who do not know how to inscribe the correct letters. Please help me I paid for the ring with my Credit card and the kids still do not have a corrected ring.

  28. two months ago i sent in a money order an order a usmc
    hoodies i have not received it and every time i call them up they keep on extended it few more months.
    last time i call they said june
    when i order it it said within a month be recieiving it. some one should investigate this matter

  29. I have a limited edition safely home piece from the artist Stephen brown I live in UK I’m looking to sell this piece with certification of authenticity

  30. I am very disappointed with Bradford Exchange. I order the Baltimore Ravens Super Bowl Charm Bracelet and was told there would not be a problem in receiving it by my daughter’s birthday on March 27th. After it did not arrive by then

    • I am very disappointed with Bradford Exchange. I order the Baltimore Ravens Super Bowl Charm Bracelet and was told there would not be a problem in receiving it by my daughter’s birthday on March 27th. After it did not arrive I called and was told there was a delay and would be available April 19th and I would receive it from that shipment. So when I gave my daughter her birthday present I printed a picture of the bracelet with your promise of late April delivery. She was excited about receiving it to show off to her friends. After checking today I am now being told it will not be available until May 24th and maybe not even then. I want this bracelet and a commitment that I will receive the bracelet in the next delivery received for shipping and exactly when that will be. I will be expecting a response with requested information within 48 hours.

  31. I am getting really upset with this company. I need to talk to customer service about a subscription plan that I am currently in. Their is no phone number to contact them that I can find on the website. I cant log in or view my account or contact them by clicking on it. It never opens up. I did a search to get their number and found a number to call them. I call them no customer service on weekends. Then I see all these post on here that you can’t get ahold of them anyway. It looks like all the comments people has made has held on the phone for hours and still might not get to talk to anyone. This is a large well known company so why is it that customers can’t get any information they need? If Bradford Exchange doesn’t have a way to contact them without a bunch of trouble I don’t have to buy their products. I can go somewhere else.

  32. What a rip off!!!!!! Ordered granddaughters graduation present 03/05/13 with shipment to be on or before April 29, 2013. Guess what!!! Not received!!!! Cannot get any response from email and what phone # do you call.? Seems everyone is the same boat. Graduation is 06/08/2013.

  33. I received the kinkade earrings. Very dissapointed.
    Need a magnifying glass to see the sets. But my
    daughter loves them, so all is well.

  34. I had ordered and paid in FULL “The Trinity” Amethyst and Diamond Cross ring. Instead I was shipped a Dog Tag Penant. WOW, talk about poor quality control and lack and customer service. I would appreciate having the ring I paid for in full sent to me immedaitely.

  35. After reading those comments, thank God I have not send my first payment before delivery. Please cancel the “Timeless Majesty Cuckoo Clock”, I won’t need it anymore.

  36. I have been on hold for 40 minutes now and am losing patience with this process. No problems were encountered when I sent my first payment for the Ravens train. The check was cleared without delay but no merchandise has been received to date.

  37. As with many of you, this company stinks. I have paid for “Kinkade’s Treasured Moments. My check was cashed on 5/8/13. I mailed it on 4/25/13. I sent e-mails as well and still haven’t received a answer. The item is scheduled to be shipped before Christmas. It’s a centerpiece and it takes 7 months to get it? This is unacceptable to say the least.This is stupid. Obviously I will probably not get my order either. I have placed many orders and have had trouble with every one of them. I will not longer use this company and will tell others not to either. What a un-professional and deseptive company. I will never use them again either.

  38. Maybe I am expecting too much but personally as a new customer I should be given direct contact to a live person rather than the old ” Send us and email, it is the quickest way to get a response!” BS! I honestly dont think I will use your service again!

  39. I ordered checks 2-3 weeks ago and was very pleased with the checks and the fast service. However, I am trying to order more checks for a different account and I put in all the information but it does not give me the opportunity to put in a different bank name I guess your computer program just assumes it is the same as before. I have tried several times and keep putting my info in but have to leave the site because it never allows me to put this info in. So, Bradford Exchange keeps E-mailing me that I have an unfinished order, but I can’t finish it unless I can enter a different bank name and address. Can you help me.

  40. I have tried repeatedly to unsubscribe from this company and I am still getting emails. Stop with the emails. I wouldn’t buy again from this company as they send way to many emails.

  41. I sent a check for the total amount on a gift I bought my daughter-in-law for her birthday. The check was cashed for $68.98 on 07/23/2013. I have not received any kind of notice on when this will be shipped. This was my first time to order from this company and It will be my last time. Should have looked into it before I ordered but never again. They are right up there with ‘Deal Chicken’ another ruse of a company.

  42. I am so frustrated with The Bradford Exchange. I’m sure my documentation is there, but on July 10 I ordered a ring for my granddaughter’s anniversary. I was told it would ship in 2 to 4 weeks. It is now August 23rd and after numerous attempts to contact them I still don’t have the ring to give my granddaughter. I recently was told because of the engraving it would take longer. I wasn’t told that at all when I placed the order. I keep checking to see if it’s been shipped, but nothing yet. I don’t want to cancel this order because this was a promise I made to my granddaughter as she fell in love with the ring, as I did as well. My husband has ordered many things from The Bradford Exchange and everything is beautiful, but why has this ring not been shipped to me yet? I think they have had ample time to engrave it and ship it. I am so disappointed! I’m hoping it arrives soon.

  43. 9/6/13 called to inquire the status of an item. Was helped by your representitive Patrick. He was attentive and thorough. He provided me with a suitable answer to my inquiry. Patrick was very professional and pleasing to talk to.

  44. I ordered and paid for the “summertime” display now I am getting invoices to pay again. I have tried to e-mail your customer service and the page is done. I tried to check my account history and the page is down. I expected much better srevice form you.

  45. This company is a SCAM! There is NO such thing as customer service, that too is also a scam! They will take your $, faster then a New York second! After several eternal holds on the “non-existent customer service line” I have attempted to mail them cancelations notifying them that I do NOT want ANYTHING from their company EVER! I have refused shipments, unopened marked return to sender yet they continue to mail me a bill!!!

    After reading all the negative reviews about the same issues that I’m having, I think that the Better Business Bureau, the Attorney General AND the national new stations should be made aware of their practices. I’m even considering hiring a harassment attorney to STOP this aggravation!

    BEWARE…DON’T order, purchase, have anything to do with such an unscrupulous company!…They will unjustly haunt you forever!

  46. I have spent days on the phone pressing 6 to wait to talk to someone in customer service. A total of an hour and a half of my time and have not been able to talk to anyone. All I want to do is stop shipments. I will never order another thing from them. The customer service is horrible. Shame on you. I was going to keep this last shipmwent but I am so aggrivated I am returning it “as refused”.

  47. I ordered the Brand Name Cookbook and mailed a check for the order. I thought I was finished with this transaction, but to my surprise I have received another invoice for the amount of $14.00 requesting payment for an item that I did not order. I have tried calling them for days on end without success.
    This company is the pitts, and I will never do business with them again. Bye for ever.

  48. Dear sir I got a e-mail from your company. I ordered a veterans ring.I sent you acheck #855 with the order the e-mail read you got the order but not the check. Please look in to this matter.Thank youThomas Gunn

  49. If you all would make jewelry for multiple cancer (RED) then the items would be worth buying. My dad did not die of breast cancer and neither did any other family member.

  50. i am very disappointed, i purchased a pre lit tree last nov 2012 i put it up today and the base broke and my tree fell to the floor i need the base to support the tree or a complete new tree at their expoense so i can complete my tk decore befoe thansgiving when my famil arrives for the holidays. what has happened to this company and why cant people get in touch with them and most of all why cant they satisfy the backbone that keeps them in business. i tried emailing but havent gotten a response

  51. I accidently ordered two of the Red Sox steins. I havn’t been able to find a way to get a hold of you and cancel one. I hope this works or I’ll just have to send one back, Sincerely, Carol Donovan

  52. i am sending back angel it was broke when i recieved it . it cost me 21.00 dollars to send it back ,and i think i should be reimberts for that moneys

  53. This has been the worst experience I have ever had. The web site does not work, trying to track package, says can not find. I know it was shipped. I have tried for a week to get into my account. Keeps saying password no got. I e-mailed your customer service with my concerns, I received to reply. I hope by the time you receive this message my package has arrived at the destination I had it sent. This will be the last time I order from your company,

  54. I have gotten many things from you. . However, I will never order again. I sent in and order three months ago for Christimas and paid in full and still not received my order yet and this is Dec. 23, 2013

  55. I ordered a canvas painting, paid $25 extra for 2-day shiiping. I received delivery as promised, however I received a Snowman snow globe thing which I DID NOT ORDER. I called the day after Christmas ans snet an email at the time I received it, but apparantly the day after Christmas is a Holiday in Indiana, not the next buisness day as expected.. Very Unhappy, not sure if I will purchase anything again form The Bradford Exchange.

  56. I have been promoised a refund of $34.00 for a service charge my bank charged me for an overdraft due to Bradford Exchange. I sent them a check for my second installment, (first one being made with our credit card) with the assumption that once they received the check, they would not charge the credit card. I wrote to them complaining how they held the check until past the due date, charged the credit card and the same day processed the check, which overdrafted our account. In the email response I did get back, they informed us that they would refund the $34.00 charge. This was about 2 weeks ago. I contacted them and informed them that other companies have credited my account for one reason or another and it can be done in a matter of less than 24 hours. I let them know that I will be contacting the BBB and our attorney with a copy of the email in which we were promised a refund of $34.00. Still, nothing back. We have spent a very large amount of money with this company of the past few years, and believe me, it will never happen again. I have told my spouse that there is to be no more purchases from them, and I will be posting my complaint on all social networks I am on. This company needs to be turned over to the BBB every chance anyone gets. Never will be purchase ANYTHING from there. I can purchase ANYTHING they have somewhere else and will!

  57. I have try to call many times to customer service but get put on hold for a long time I just hang up my frist time I order and first time and last

  58. I am so damn frustrated with Bradford Exchange. I was promised guaranteed a ship that I ordered for a very close friend Dec. 19 and Now it’s Jan. 2 and I still haven’t received my shipment and tried calling them several times and emails but still no responses….of I ever get my shipment….I promise this will be the last business they will ever get from me and if I don’t receive my shipment soon….they will be served court papers for a lawsuit! Sometimes you have to making an example out of people to get results!:(

  59. I have been required to waste more than hour just to find the path to waiting a mere 28 minutes to speak to a purported Customer Representative in order to obtain a return product number. She did not give me an authorized number and said simply to return the product — although she did request my account number. I have no idea how this Company remains in business.

  60. I ordered a pendant( his and hers birthstone)before Christmas and was to receive it before Christmas. Today is 1/19/14 still no pendant. I sent a check for $128.98. I wish that I had read the comments that others had written,I wouldn’t have ordered at all.I was going to call customer service,it appears to be a hopeless case. What’s with you people???

  61. So disgusted with the Bradford Exchange. I was promised something for Christmas that I ordered the summer of 2012! It was delayed so gave the picture of the item to the person. Well, here we are January 2014 and still have not received it. I get a delay post card every three months. No one will give me a straight answer just that it will come in three months like the post cards says. I pushed today and was advised that they are waiting for the Manufacturer. I asked if I had to get 20 people to put in an order then cancel them to get them to make it, was told no. The manufacturer just keeps delaying. DO NOT DEPEND ON THEM FOR AN ITEM

  62. Why is the shipping for the music box I ordered for my daughter Renee Sourbeer a month ago not shipping until February 8th when I sent a M.O. for the full price. I don’t understand why,when you guarantee if you order the same music box now you will get it by
    Valentine’s day. Why can’t my order be sent before February. Please
    let me know. I will be awaiting your reply

  63. I bought a very nice gift for my daughter-in-law for Christmas. She loved it and I had but the payments to be deducted automatically from my account. I had been trying for several days to reach Bradford Exchange to find out exactly how much I owe. It took we awhile to finally get a phone number that went through but once I did, I had great service. I paid my account in full. The only problem I have ever had is trying to get through to them on the phone but other than that, service was great and the gentleman located in Canada was extremely kind and helpful.

  64. I returned the Thomas Kinkade Pull Up Tree on 12-31-13. I received refund check for $219.95.. I also returned The Pull Up Tree Bag with the tree enclosed in the bag. I have not received the $36.98 that I paid for the bag. I have tried to call your number and “Holly” was unable to hear me so she gave me a number to call which ended up to be a fax number. Getting very frustrated and thought you treated your customers better.

  65. The Seahawk Super Bowl Ring is a work of art, but misses the mark! All Seahawk promotion and marketing is directed to “THE FANS” known as the 12th man. The Ring could be the ultimate fan identity with minor alterations.

    On the face the numeral 1 to replace the dot in the boarder before the Logo and the numeral 2 to replace the dot in the boarder after the Logo. The number 12 on each side below the Logo. Sincerely Bob Kennedy.

  66. I ordered the “KINKADE FAITH FOR ALL SEASONS PENDANT” Dec, 2013 and sent a check for $27.24 Jan 15, 2014 as requested per your letter stating shipment would follow upon receipt of the check. We still have not received the “pendant” and have now received a letter dated Jan 28,2014, requesting our next installment due Feb. 26,2014 and saying “We hope you are enjoying your pendant” Still NO “pendant”. Can you PLEASE advise. ALSO, my name is misspelled on the letters. Please correct this as it should be HOOVER. Awaiting your reply. Clarence Hoover

  67. when we got sick thru christmaas bck in december for some reason you sent us two fire courage we ony wanted one. i did not pay attention tosend it back yet due to the fact my husband got pnemnia was on the ventalater for 23 days in icu. my nephew was a fire fighter I orered one not two yet I recieved two how do I send back not opened
    thanks sincerely

    • If you did not open the package just write refused on the front and drop it in a mailbox or post office, there is a one year return, if you never ordered it just keep it, I do and never hear from them again. Many of their items are for sale on amazon and less expensive also.

  68. I have dealt with the Bradford exchange and always hae been satisfied till just recently,I ordered a whentw0hertsBecome soul mates for my wife for Valentine’s day and garrented it would arrive by valentine’s, day,hmmuess what called last night and told me it wouldn’t be shipped till march 14 whats up with that??, I call it fale Advertisement.bradford exchange wake up and honer your mailed advertisement,or should I get BBB or a lawyer on it?? contact me please

  69. this is a ripoff company. I ordered A singing Elvis doll for a gift. The Bradford Exchange signed me up for the entire collection which I did not authorize. When the doll that I did order arrived, it did not look at all like the photo on the computer. The voice box also did not work. It is a $130 piece of junk. I think I will contact the Better Business Bureau for the fraud and the District Attorneys Office for the unauthorized use of my credit card. No more business from me.

  70. The customer service address that they give is also fake. I also tried changing the letters to capital and lower case. The address is just for show. I also wish that I would have read the other reviews.

  71. I returned the second doll that they sent to me without my authorization. Bradford Exchange said that it may take a couple of months to clear the problem. I have a feeling that they will say that they never received the doll and will keep making unauthorized charges to my credit card. I cancelled my credit card so they cannot steal any more money from me.

  72. Received a letter from you dated Feb. 07,2014 mentioning a shipment you sent, the “MAJESTIC MASTERS OF THE SKY”. I do not
    expect any shipment that will come from you, nor received pre-shipment noticed about the item, does not even know what is in the box that you shipted. It was just dropped off in our mail box, and so, it was sent back to you (via the postman) the following day.
    I have previously purchased a couple of items from you, the SOARING SPIRITS & the MYSTIC CANYON SPIRITS, which both were offered by you & pre-ordered by me before the shiptment occured.
    And they’re both been paid on time. Since then, I have not ordered/purchased anything as yet.

  73. have been ordering from this company for years. tried to call customer service yesterday after receiving a phone call from a collection agency stating i owed 24.95. funny i always pay with a credit card. never received anything in the mail, i dont know when this is from, the lady was rude as all get out. if i owed anything dont you think i would have been red flagged but yet i wasnt . i but thomas kincaid items which are very expensive. i cant get anyone on the phone after calling three different numbers. i have two more purchases in reserve but if this is how they are going to do business and affect my good credit, i will refuse to purchase anything else from them.

  74. maybe i will just send back all of the chrsitmas thomas kincaid decor i have ordered. we have a year to send it back GUARANTEED!!!!! yeah right

  75. I received your always a mother heart bracelet order form please do send me any more of your stuff if you look on your records I bought this bracelet and the second time I wore it the clasp BROKE and I lost it. I don’t have the money to waste as I did on your bracelet and do not think your stuff is worth the money and will not buy anything you have and will make sure everyone I can will tell them not to buy!!! you need to stand by your stuff I wish I had read what every one wrote and I wouldn’t have wasted my hard earned money shame on you

  76. It has been more than two months since I received your post card saying I would not be receiving an important Christmas gift before the holiday. I think I have been more than patient and since you made sure to debit my account for the entire amount, I would like to cancel the order #530386721 SE (TK SHARING CHRISTMAS GREETINGS). Please see that my account is credited for the entire amount of the order. Please confirm!!!
    Apparently you did not feel it was necessary to keep me informed on the status of this order. For this reason I will not be ordering anything in the future.

  77. I love my bed/breakfast house. Only thing when I opened it I saw some loose ceramic pieces. It does not look broken/ is it common that loose ceramic is rattling inside from the mold.please let me know

  78. I will never order from this company again, I ordered a ring and it was guaranteed to be here on Feb.14th and it is Feb.22 that is not a guarantee if you ask me. Very unhappy with your service!!!!

  79. While waiting for an answer from customer service, which was only about 10 minutes; I read the reviews. I couldn’t believe all the bad reviews because I have dealt with the Bradford Exchange for many years and ordered many items. I have never had any problem waiting for a customer service rep or with a solution to my inquiries. Last Christmas while putting away one of my nativity figurines for storage the arm broke off my angel. Since I didn’t have it a year I returned it and within 4 weeks a new one was returned, no charge. This year while putting away another Christmas collectible somehow a piece broke off. Since it was over a year since I received the item I returned it for replacement. Because of it being over a year I expected to pay for a new one but I received the replacement within 4 weeks and at no charge to me. I will continue to shop with the Bradford exchange because I am very satisfied with their service.

  80. I have received two past due statements for acct. # 152530245, and I have sent full payment of $46.66 on check # 553. Do I need to stop payment on this check and send another payment? Please let me know so I can complete this purchase. I will be awaiting your reply. ( In regards to jewelry music box )


  82. I have been trying to contact Bradford Exchange by phone to explain a situation, but after losing connection 4 times have given up. I mailed a check to pay the balance of a bill on acct. # 002782591. The check was mailed 3/3 and was on a mail truck that was in an accident, destroying all the mail it was carrying. I want the reason for the payment not arriving. I will check with the P.O. to see what can be done. If you could send me another copy of the invoice I would appreciate it & will promptly mail another check. Thank you–Valerie Bentley

  83. I received my “I Love My Dachshund” watch with all the Authenticity papers, but you failed to send one that would actually run. This watch will not run at all. I feel that I have wasted my money.

  84. Ordered USMC reversible dog tag pendant in November 2013. REceived post card middle of January stating it was delayed and would be here around March 18th. It is March 14th and received another post card stating it will be in June before I get my item. Paid in full 4.5 months ago. What is up with this company?


  86. Item SONG OF THE SUMMIT was returned as I never ordered. There was also another item was also returned. I don’t understand why you send out items not ordered. Please remove this pay due statement.

  87. I am trying desperately to buy a departed loved one, remembrance musical egg with the stairway to a cross, that plays Amazing Grace

  88. I bought the Men’s 3 diamond solitaire ring for $149.00 including the mother’s spinning ring for $129.00 both included shipping and handling.

    I’d like to pay my account in full mail me the entire balance and a physical mailing address so I may pay my balance in full.

    Thank you,


  89. I have three complaints concerning THE NATIONAL PARKS QUARTER COLLECTION! I wrote you a letter years ago about not having enough plastic dividers and I never received a reply. Now, I went on line to obtain a telephone number to customer service and found NONE. I AM DOWN TO MY LAST TWO PLASTIC DIVIDERS AND I WOULD LIKE TO KNOW WHAT I AM DOING TO DO WHEN I RUN OUT? Lastly, I would like to know were my return envelope is, this is beginning to be a habit with your company? Please, reply to my complains Thanks You

  90. I just wanted to let everyone know my experience with this company. I ordered a present for Mother’s Day that was “GUARANTEED” to be delivered by Mother’s Day (the Saturday prior). On Friday, I checked to see if it was on route and the date had suddenly changed to 5 DAYS AFTER Mother’s Day! Thank you so much Bradford Exchange now I had nothing to give to my mother… I sent an email to voice my disapproval of their FAKE guarantee and only got a blanket response, that I’m sure was sent to many, blaming another company. Now, I ask, why would a company offer a guarantee relying on another company? My answer… no company would. It’s just a way to cover up the fact that they lie to get business even if it effects a beautiful day like Mother’s Day. Again, thank you Bradford Exchange. I GUARANTEE (and unlike you, it’s legit) that I will NEVER do business with your company again. Whenever I have the chance I will be sure to spread my lovely experience with anyone and everyone.

  91. I did not accept the Dallas cowboys piggy bank the post office send it back and u keep sending me a bill I send the statement back to u saying the post office send it back now I got another statement saying I owe double I never had a problem with you before I don’t know what’s going on but I’m very upset about it .It would be nice if you would have your phone no. on your bill not every body has a laptop…..Thank you…Dolly…

  92. Friday may 16 2014 you ran my debit card for &24.74 iowe this co. $o isent your merchandise back with the return label that you sent me over amonth ago.nobody authorized your company to debit my acct; this is wrong and im sure illegal this put me in a bind for reasons I don’t know ?????????????

  93. Discontinuing association with Bradford Exchange due to poor response when trying to place orders or contact(average wait on phone is 20 minutes),delivery of items ordered arrived later than expected and quality of 1 of the 2 items ordered was not what I expected;you’ve proven to me you do not want my business!

  94. JUST TO LET YOU KNOW THAT I HAD ALREADY SIND THE PAYMENT WITH NETSPEND ON MAY THE 17 at 7:39 P.M.for $33.24 My Confirmation number is 940002445278 item number 119101001. But I will send another payment 29.99.I already sind information on how I wanted to pay it monthly please.There is another ring but as I recall I only order one. a Thank you Mrs.Elena Valdez .please let me know what going on cause I’m really love the ring wish to have it as soon as possible.Cause my message that I receive that I was suppose to have receive it by the 30th of this May.Thank you…

  95. And I was told that I going to receive it on May the 30th.I hope I get by then it’s a birthday give.And remember I’m sinding PAYMENTS MONTHLY!

  96. I ordered the LAST ORIGINAL MORGAN SILVER DOLLAR but I am canceling because of change in finances.Ican no longer afford it.

  97. Can you cancel the clock that June crooks get she don’t have the money for the clock please cancel them

  98. I have spoken with rude staff members in your customer sevice this morning and afternoo.Of which were two men.

  99. Acct # 209055940

    I have delt with your co for several years. What has happened to your Co. On 3/22/14 I sent you a check for $36.96 as a payment for the 1st shipment of the Snow Babies #292. On the same date, check # 293 I sent you a check for #38.32 as the lst payment on Lena’s Delicate Treasure. After several letters I still have not received Lena’s Delicate Treasure. The Snow babies have been paid for. Instead of what I ordered, I received one doll which I sent back. I have another doll sitting here in the box with a broken hand which was obviously done during the mailing. (Guardian of the Garden of Prayer) which I did not order even though you applied $19.99 to it as a partial payment. I still have another doll around the house and I can’t find because I just got out of the hospital after having extensive back surgery. This is the first time that I have been able to sit at the computer. The only money I owe you is $76.77 for Lena’s Treasure. I have already sent you $38.32 toward it and will not send you any more money until I receive Lena’s Treasure. At that time I will pay you the bal of $76.77. I DO NOT WANT ANY MORE DOLLS AND YOU CAN CANCEL OUT ANY THAT YOU HAVE SENT ME. I am truly fed up with your billing practices and will not ever order anything else from you. Please complete my order or return my money. Oh by the way, do you have any foreign people working for you? You never had these problems until now. Dreama Milnes PS I also get post cards stating that I will receive my order in 2 or 3 weeks. What a joke.

  100. wondering why the order I placed and paid for in F U L L

    three months ago has not been sent .

    and two days ago I got an offer to buy more stuff ,

    don’t belive I will thanks any how but no thanks 6-26-2014

  101. I have been waiting on the grandson bracelet,i mailed my first check on 4-26-14 and it was delayed and was to be mailed 6-30-14 and now I get a notice saying it won’t be shipped until 9-28-14 what is going on with this company I have ordered a lot of things from this company in the past but this may be my last, if this wasn’t a gift for my grandson I would probably cancel it.

  102. I just received your first coin of the 20th Century U.S. Silver Dollar Collection and I decided to return it back to you. What I have to do to ship it?
    Victor Vega

  103. I wish I would have read these reviews on line before I ordered from this company. I ordered checks and when they arrived my name was illegible. Simply could not read it. Please please open and check the checks immediately…..if there is a problem please call us right away…… what the enclosed paper work states. I did and I waited 30 minutes for someone to answer my on hold call. Then I was told I must have typed it that way when I sent to order in. They refused to do anything about it but did offer to send me new checks if I paid for them. NO THANK YOU!

  104. I am letting you that I have not received the coin that you have sent invoiced for I know that I have written a letter on this before and I still have not recived the coin in question I will be happy to pay when I have the coin L.C.gryb

  105. I am letting you that I have not received the coin that you have sent invoiced for I know that I have written a letter on this before and I still have not recived the coin in question I will be happy to pay when I have the coin L.C.gryb

  106. I will be more Then happy to pay you when I receive the coin as of this date I have not not received anything L.C.Gryb

  107. Rachel, you are so rude. She took my call and would NOT let me explain that my son didn’t order anything from BE. I believe someone from their company, or, someone has hacked into our account and placed an order. They didn’t even spell our son’s name right. And, how did they know we have a son. This whole order smells fishy. Rachel kept interrupting me while I was trying to explain the problem. She did flag his name. Bradford Exchange is famous for sending out cards and if we try to place an order, we get a card back saying that item is not available at this time. Bradford Exchange please get your act together.

  108. I need a return postage lable to return a coin that I received on 7/29/14 If it will help give a call or post it on my gmail

  109. I purchase from you a morgan silver ingot ring about 3 weeks ago when I received it was ok now about 3weeks later all the paint I would call it is coming off. I thinking it was me doing it I went to dealer to get his input and he stayed I had been taken that this was worth about 50.00 now I need to have some one tell me why I spent 129.oo since I found out that about 90% of all your product is made in china IS THIS TRUE

  110. I would not recommend that any one deal with this company. I have been over billed twice. My grandson’s 21st birthday gift never received him rather he received a pair of earrings and a music box which I never ordered. Buyer beware!!!

  111. I want a refund immediately. I will contact my local media if necessary to rectify this Bradford Exchange’s means of doing business.

  112. This just what I have been telling every person I talk to your company sells nothing but junk it was a month ago that I bought the Morton Ingot ring and the damn thing it all started a week ago the first the paint was falling out now the eagle just fell out Now I have written several times and I got no response which a china loving company like yours buy cheap and then charge the high buck I know That people Like you should be charged with treason I have never dealt with people like you and I hope that people like you get rude awakeing after I talk to myLawyer just rember I have never got any reponce From your company end of story

  113. It has been 8 days since I asked for a postal return number and I have not I have not a word from anyone now if you don’t want it let me know

  114. i don’t know what is going on but you are the worst people to deal with you are dishonest and will be r

    after trying to reach you for 2 days and being put on hold .i will not bother to reach someone. but i will report your com. to the attorney generals office. in my opion the com. is dishonest and the only people that do answer are in the ordering dept.and they try to sell you things you do not want and are very rude. and there is no way to talk to anyone. i will never deal with this com again.

  115. Around June 1, 2014 I sent by mail an order for Granddaughter’s Music Box, personalized with the name Emma. I got an email from you dated July 15th assuring me that the order was received. You did not give me an order number or date of shipment. Either send me proof of my order or cancel the order so I can reorder on line. Inform me of what you do. I need this order filled or cancelled. Thank you, Charlene Collins

  116. You guys seem to screw up a lot of orders, I am smart luckily I do not contact your customer service, I have heard enough horror stories, but every time I get one of those wolf knives that are not really knives at all made in frigging China, you charge me $47.95 hell I can buy a real knife for cheaper than that and made by a U.S. of A. Company I have learned my lesson you will never receive another payment from me ever, if u don’t like it, then sue me, and by the way, funk off Bradford excuse for a company exchange. If I receive any more statements from you I will return them as return to sender.

  117. Your Customer Service Line STINKS!!!!!! So far I’ve been holding for over 20 minutes!!!!! All I need is a return label for something I didn’t order.

  118. I ordered from this company through Amazon. This company sent me an email with a tracking number for my package. I tracked the shipment and it said it had been delivered. I sent the company an email and have gotten no response. I called Fed Ex to make sure that my package had not been delivered to the wrong address. Fed ex told me the tracking number that this company gave me was not registered under my name and that Amazon was still preparing my package to be shipped. I figured that to begin with because when I check on my orders via the Amazon website, it says preparing for shipment. I think this company could use a lesson on customer service.

  119. just received the Choppers Motorcycle Cuckoo. Clock works but the sound and movement of the motor cycle doesen’t. I am returning it. Why doesn’t someone in your “quality control” check these things out before they are shipped? It would save postage,and pissed off customers…

  120. I ordered a Seahawks Super Bowl Plate. Was billed in April, received a notice it would be delivered by July 23, 2014. Have not received it. Have no response to my e-mail. This company is terrible. DO NOT DO BUSINESS WITH BRADFORD EXCHANGE!!!!

  121. I would like to know when or if my UNITED STATES ARMY RING is going to arrive to me or not that ring is very important to me and it should be important to you guys at BRADFORD, I served for you ,you should serve me back.

  122. I have had an order placed since March, 2014 for an ‘Ava Maria’ music box for my granddaughter’s confirmation in April. I contacted the company in May and they said it was on backorder. I have not heard a word since and finally got thru to a Customer Service rep. today and she told me that it is still on backorder. Unbelievable!!! As of this date, they can stop sending me letters to purchase something else from their company because they are wasting their postage and my time as I will no longer purchase anything from them again. In the past, I have been a faithful customer.

  123. Mystic Spirits Collection, The ordering information for this piece is vague as to total cost ? It keeps referring to $39.95 as the total cost plus S/H but follows up with the word EACH which might imply that the $39.95 is for each Wolf Head shown in the picture diagram. Please list the total price incl. S/H for the complete unit as shown

  124. it seems like whipping a dead horse after reading these, all most, universal negative commentaries but I recently returned unwanted merchendise via there own return label provided and still received a “past due” billing I was going to inquire over the phone but I see that from costomer experience that appearsto be an excercise in futility, J Albanese

  125. To all honest customers of Bradford Ex == This company is not worth doing any business with. If you want poor quality, high cost and deceptive trade practices, this is the you, but not for most folks. I ordered the Mystic Spirits Display which looks OK in print. When the order came all I got was basically two damaged sticks with a handcrafted tomahawk. “Handcrafted” means a poorly fabricated hatchet head. The rest of the display was not included. I had to go on-line to figure out the Rip Off. You have to pay extra for each part of the display. How Deceptive is this? And yes, the comments above about lack of service by telephone are on-target. Your money isn’t worth any of their products.


  127. I ordered a product from Bradford Exchange and was pleased with it. I immediately started receiving additional mailings about twice a week. I did not want to be sent this information. You have enough ads in magazines to see what you have. I tried to call to have my name taken off your mailing list, but it was impossible to find a phone number, so I sent an e-mail. I asked to get a response but did not receive anything. I STILL am getting mailings, and today I got THREE. They all will be sent back – return to sender. I will never purchase anything fom your company again and if anyone asks me where I purchased my item, I will tell them not to do business with you.

  128. To Whom It May Concern:
    Subject: The return of an online order status of credit amount
    On August 21, 2014 I returned a three band stack-able ring. My USPS tracking information reads August 25, 2014, 5:37 pm it was delivered to Niles, IL 60714.
    This order was placed on credit card ending in 6480 Visa. I have not notice a credit back to my account.
    Thank you for your prompt professional service.

  129. Today I talked to a rep. and was told I still owed money that I was told earlier that didn’t as my friend received 2 broken Angels and so I ordered another one instead and was told that to disregard statement. I did. Now I owe for that one. Please take me off your books and quit sending me mail as when I get ripped off, I quit doing business with that company forever. Sorry but that is the way I do business.

  130. Take me off your client list and quit sending me mail because when I get ripped off, I quit doing business with them. I was told that I was to disregard a statement because my friend in Arizona received 2 broken Angels and I was told that I could order a different one to replace it so I did and to disregard the statement I would receive. The check will be in the mail tomorrow even though I feel I don’t owe it.

  131. I purchased the Sedona sky ring,bracelet,and necklace. Very beautiful, had to send back the ring size 5 because the big stone did not match.want an exchange for a size 8 and some gold highlights on the turquoise stone. Then I had to return the necklace because on one side of the chain the beads were crooked. So these are EXCHANGES NOT RETURNS FOR A REFUND.please let me know when I can expect my items.

  132. I was thinking of buying some jewelry as Christmas gifts. Bradford solved that problem with their outlandish shipping and handling costs. In addition they also sock you with tax, making the original invoice 20.00 than posted onthr price of the item.

  133. for ms Suzanne Thomas this is just to remind you I never recieced your lighter so being that you failed I am telling you I want my money back you know the money you charged on my credit card I just wish that all the people you have swrewed would talk me before they buy I would just tell the truth L.C.Gryb

  134. I have ordered an item and was checking the tracking status and it say they have no information on my order. I even have a confirmation number. Noone answers the phone. HELP!

  135. I called your phone number and waited for 12 Min. for someone to answer. I am trying to check on The Bud Crystal Stein I ordered in Aug. and paid for 8-16 2014. Have not received the stein or heard anything about. I think 3 months is plenty of time for it to be delivered or a message statement that there has been a delay. I expect to hear from you soon!!!


  137. I ordered the Ho Ho Home for the Holidays Santa tree in August of 2014 and have paid for the tree . I have not received the item and I would like to know the status of my order.Please email me to confirm receipt of this email and to confirm the order. If I do not receive this item by Christmas I shall expect a refund of $59.98 which will be due before January 2015.

  138. today’s chat with customer service was a good experience they seem to be a bit better.
    the last time I called was not however so they deserve kudos

  139. i paid for an item in sept and have been notified several times that i owe payment. waiting for costomer service now. after reading complaints guess i will be waiting awhile. a shame .

  140. OH MY GOD: cant believe all these complaints people have. guess I was a fool to order from Bradford. fool me once, you WONT fool me again. I will not be ordering from you again.

  141. I did not order this glass bowl ,it was not no 12 PC. Tier set ,I would not get you $5.00 for it!!!!!

    ( II did not order a thing )


  143. After reading thorror stories here. . .
    I keep getting Past Due Statements for items that I have pre-ordered, and have given credit authorization for each item.
    I called the Customer Service number provided on this site.
    Situation resolved! Total time on phone: 4 minutes!

  144. just received a second charge for the same product my product was paid in full and removed from my bank account on the 14th and charged and removed again today.. you need to refund me a payment cause you just charged me twice for the same product

  145. I have to say this is by far the worsted online shopping site I have ever had the displeasure of dealing with. When you try to pull up the order status page it will not display for that matter nothing under manage my account will open. The funny thing is that all the tabs under Customer Support quick links open right away. I order a Bikers Blessing Ring back in June or July was supposed to be delivered in September then moved to December and can not find out when it will be delivered or the money taken out of my account. When you call your 1-800 number you wait for ever. This will be the last thing I order from Bradford Exchange. When I called to up date my billing information and shipping address it took the lady for ever to do and could not understand her and when you have to give a zip code 5 times their is a problem.

  146. Quick and simple online ordering
    Manageability of online accounts
    Fast delivery times
    Privacy of the customer
    World-class customer service

    Simply BS.

  147. I ordered & PAID for a STUDEBAKER CLOCK they keep delaying shipment and I got a card with the following claim #591359535 O1P can I get the Mustang Cookie Clock in stead if you have in stock ??? tired of waiting. Please reply

  148. I received America’s BRAND NAMES cookbook and paid for same; I received America’s BRAND NAMES BASKING BOOK and paid for samae; subsequestly I received 2 more America Brand Names which I promptly returned then I received 2 checks at 2 different times $10.00 each which i cashed and NOW I am being bombarded with late notices I do NOT owe Bradford any money and please stop the harassment – Joan Harper

  149. The worst ever. Can’t get anyone on the phone. Waited, Waited & Waited. Finally hung up to writ this review. They sent us a bill for $114.98 for a candle something we didn’t even order. They have got to be kidding. Don’t even bother with The Bradford Exchange unless you want a giant pain in the …………..


  151. I haven’t seen one good review for this company and I want to send purchased items back and cancel another order recently placed. I am currently on hold and will continue to hold while looking up BBB complaint form. Has anyone else had any satisfaction from filing a BBB complaint? Just wondering.

  152. I had a query concerning an order I placed by phone on Sunday for a disney’s frozen heirloom music box. The automatic order system closed off the conversation so quickly that I’m not sure if it’s being processed.
    Having wasted three long phone calls to clarify this on Monday, I gave up hope of a conversation and emailed the query.
    Up to now my email has been ignored, so I’ve no idea if the order is being dealt with.

  153. I’m sorry to have to write this but I’m furious about a Our Love Is Forever necklace that I sent a reservation in on Aug. 18, 2014 and then received a response back accepting my reservation and I sent a check for the full amount on Sept. 11, 2014. You said it would be shipped following receipt of $32.24, I sent the full amount. I wanted that pendant for Christmas and I received my check back saying it wasn’t available. Why did you advertise it if it wasn’t available. Thank you for at least sending my money back, I just hope the check is good. I probably won’t order anything else from your company again.

  154. I’m sorry to have to write this but I am very unhappy with you not sending my Love Is Forever pendant. I sent in my reservation to order it and then when I received a letter from you letting me know how much I owed I sent in the full amount and then I receive a letter and my check back saying it wasn’t available, why did you advertise it if it wasn’t available? I was disappointed not getting it for Christmas.

  155. I ordered two items on November 19, 2014. I received confirmation of the orders and a request for payment on Nov. 26. I made the payment and on Dec. 1, I received an email stating the order was being prepared for shipment then on Dec.5 another email saying the order had been shipped. On Dec. 13 I received the order. One item was exactly what I ordered. The other item was NOT what I ordered. It was totally unacceptable. I immediately tried to call but no phone numbers are on the web-site except a number with a recording for payments to be made automatically. I tried using the return section on the website.
    First you have to complete a form to get a card that you have to send in to place your order for a Prepaid Return Label. I completed the form on December 13, 15 and 16. I received no card, no Prepaid Return Label and no response whatsoever from Bradford. I found a couple of phone numbers on this web-site and tried calling one. I was on hold for 21 minutes. I finally got a person on the phone who was very nice, very accommodating, and quickly assured me the correct order would go out at once and and should arrive in 5 to 7 days. He said he would send the Prepaid Return Label and it should arrive in 5 days. It remains to be seen how this fiasco will turn out. I don’t think I will ever use the Bradford Exchange again. I realize they are busy this time of year but that is no excuse for not responding and trying to correct their mistakes without this kind of hassle.

  156. Seriously people if I ran a business like this there would be no business. You never answer your phone. I’m getting ahold of the Better Business Bureau as soon as I’m done here. You people suck!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  157. I’ve been trying to track my order but it wont let me so is it come by mail or is Fed Ex going to bring it to me it was shipped on 12/15/14 and my first payment has all ready been taken out for it.Thank you Jamie.

  158. I think when you “guarantee” satisfaction on your customer service and products you should start with your customer service! This is without a doubt the WORST customer service I have ever encountered! My order was placed in October 2014, got the invoice in November 2014, was missing something for my order, called 4 times, held for minimum of 45 minutes each time and when holding for the manager held an additional 1-1/2 hours, lost patience and gave up! What kind of service is that???


  160. Ordered a mothers ring and was promised that it would be delivered before Christmas. Now they are giving me a date of February 9th, 2015!!! Not good at all. Tried calling customer service. No answer!! Will never order from these people again!!

  161. My account just cost posted on December 16th. and 18th. for $40.10 and $40.11 for an item that I had returned to your company because I had already received it prior…………I would appreciate if if you would credit my credit card with this amount…… is not good customer service and PLEASE DO NOT USE MY CREDIT CARD again….I have been dealing with Bradford for years and this is the first time I have encounted problems………..wait to hear from you

  162. Ordered a bracelet that is labeled receive before Christmas. 5 days later an email that I will not get by Christmas and they are waiting to receive product. But they still are showing product on their online store as get by Christmas. lots of lies, they don’t care about reoccurring revenue. Have emailed them twice to cancel my order but no response. This has happened to me twice, never again with these people. They only care about getting one sale and if you aren’t happy oh well!!!!!!

  163. I had hoped to receive my order to give as Christmas presents, but with only two days left, and no way to speak with anyone, it doesn’t look like this is going to happen.

    Even as I write this, I’ve been trying to get a warm body on the phone for more than thirty minutes, and from the comments I’m reading it could easily be much much longer. Two phone numbers that promises “please continue to hold, a representative will be with you shortly or please continue to hold – calls will be answered in the order they were received.” I’ve often wondered what it would be like to do business with this company, and always nixed the idea – now I know why. This is my first and last order.

  164. your customer service stinks.why do you even give number that nobody answers? I guess I can forget my wife’s Christmas gift.i was told by email that it was shipped.oh, by the way the tracking number you gave me was invalid.merry Christmas to would think by now that a company like would get things rite.not ever again will I buy from the way did you ever read your complaints?

  165. I should have read these reviews before placing an order with this company. I too am waiting for an order placed on November 4 2014. Call the 800 numbers, wait an hour, only to say they will transfer me to customer service (which was the number I called). Earlier this month when I finally did speak to someone I was assured delivery of the 2 music boxes by Christmas. Its not happening since I haven’t been charged or got an email.
    To add to the insult, the order was initially placed over 6 months ago. Couple months after that I got a postcard stating there would be a delay in shipment until early November. Not to worry since plenty of time for Christmas. What I didn’t see on that postcard was the small print on the bottom that stated I was supposed to call IF I STILL WANTED THIS ORDER! (You would think it would be the other way around, call to cancel if you cant wait?). So back to November 4th and I called reinstating the order with a 4 to 6 week delivery window. By the way, when I finally did speak with a person earlier this month its clear now they have no clue or control over their products. All they can say was the order was at the vendor. And the now apparent stock answer “assuring” me a Christmas delivery. Never again.

  166. One more thing to add to the growing insults – the daily onslaught of emails guaranteeing delivery by Christmas, as recent as a couple of days ago. Apparently a huge disconnect between their marketing and shipping departments.
    The really sad part? A grandmother, with advanced cancer, wanted these two music boxes – “I Love You To The Moon And Back” for her two granddaughters on Christmas. Its just something that companies like this cant relate to.

  167. I ordered a doll for my Grand daughter and it was shipped fast enough arrived in less than a week. They sent me the wrong doll. I have been sending emails for 3 days trying to find out how to return this and get my money back. I have not heard from their customer service, I will never order from them again. If this is not resolved soon i will contact the BBB!!

  168. Ordered a necklace for my daughter on 10/22/14. Was promised Christmas delivery. Well, its 12/23 and no necklace. I went online and see the estimated arrival date is 12/29! Are you kidding me. Very angry right now. This is unacceptable. HAd to send them an email because you cant get anyone on the phone. Stay away from this company.

  169. I ordered the “Daughter, I Love You Always” music box. Bradford Exchange sent it in time for Christmas, but the personalized name on the music box is not my daughter’s! Tried calling customer service, they stated the department that I need is closed for the day, they can only take customer orders, I’ll have to call back tomorrow. I asked for a supervisor so they could take my complaint, the person who I spoke with told me there were no supervisors present, he wouldn’t transfer me to one. Now I have no gift for my daughter because Bradford screwed up my order! I don’t think I will be ordering from this company again considering my experience.

  170. I have never in my life order from a company that is so messed up. Ordered a music box for granddaughter over 5 weeks before Christmas. They promised I would have it for Christmas. Tried to get through to them to check on order over 45 min on phone said it shipped they lied. It’s now Christmas eve and found out not going to get it till January 16. Went and bought another one somewhere else. Tried again to get a hold so I could cancel.they said I couldn’t because it was at the engraver. Called bank to put a hold on this charge and they said they could force payment. This is the most crooked company I have ever seen. Please do not order from them what a nightmare. I wished I would of read the customer comments before.

  171. My daughter ordered me the hope breast cancer ring for Xmas and your ad said order by dec 20 th to receive in time for Xmas which she did won’t be receiving it for Xmas to be shipped on dec 29 th thanks for ruining my Xmas I know I won’t order anything from you ever again your ad is a joke she ought to take off one of the payments for your screwup hope everyone sees this and doesn’t order from you guys don’t post something if you can’t live up to.the ad very unhappy right now like I say I won’t be ordering anything from you

  172. I can see why you’re getting so much negetive feed back sounds to me a lot of people are unhappy with your company. Very disappointed that I won’t be getting my ring on time this is un called for

  173. Honestly, this is the worst online shopping expierience I’ve had. Not only have I not received my order yet, your website does not allow me to look at my order status. It was suppose to be here 4 days ago. What’s up with this? I’ll be telling everyone I know not to use your service.

  174. Still Waiting for the Christmas gift promised three days ago. I spent the extra money to expedite and still no gift as promised. Probably my 1st and last time with this company. Customer service is not to overpromise and under deliver. No return emails yet. All packaging tracking says not available at this time. Stick to Amazon!

  175. I don’t have a credit card and I want to order stuff online but I can’t because it calls for a credit card no.
    It’s not fair to us that don’t have them. How can I order
    Without one? Plz tell me hiw

  176. my client # is 439393610 it is a 1976 silver dollar, this is to say I well be sending it back, thank you for letting me see it in person happy new year Amtul Sisco

  177. Customer Service? a/k/a No Clue Department. Just received a “order delay” postcard that my two Love You To the Moon & Back boxes have had “unforeseen delays” and the expected ship date is now 3/29/15. I followed the instructions and called the Reinstatement Line to keep the order active. This order was reinstated on November 4th when I was told shipment would be 4 to 6 weeks. Plenty of time for Christmas. When I called early December I was reassured delivery by Christmas. I guess I should have asked which year’s Christmas. Easy to see now that Customer Service has no control or even any idea on what their vendors stock is like.

  178. To add insult to injury their website even one week before Christmas was still advertising the same product available for Christmas Delivery! And every day before Christmas I kept getting emails with similar offers. So its clear that the Marketing Dept joins the Customer Service Dept in having a huge disconnect with their stock in the vendors warehouses.

  179. Why do you moderate out my comments? 2nd time in two weeks! There was nothing offensive in them. That makes it even more outrageous on top of your horrible service.

  180. Horrible company. Sorry I ever ordered anything from them. The order from early November that was supposed to arrive by Christmas now wont be shipped until late March. We’ll see.

  181. i will never order from this so called company again and i have spent good money with them they will not answer and the cancel subscript is all bs it cost 35.00 to stop payment

  182. I waited more than an hour for a customer service representative only to be disconnected. Your company is the worse company to try to get information about your products. This is not the first or second time I have had trouble getting someone to actually respond to a question. I wanted more detailed information about The “Heavenly Blessings” Christmas Tree. Your web page is not clear about the number of pieces they send beyond the first four installments or exactly what each installment contains. I wonder why all the secrets? What I am interested in is the names of the pieces per installment, size of tree skirt and total number of angels for tree and list of figurines such as animal count, kings , extra people etc. The total of 9 installments with shipment is over $600.00, so I would think you would be upfront with exactly what is included, not just list 4 installments giving the impression there is only 4 installments to the completion of the collection. Lets see if you have someone who can take the time to send me a list of EXACTLY what makes up this collection.

  183. WOW, I just finished reading your reviews and I think I will stay as far away as possible from your company. I am sure I can find the product someplace else.

  184. Account#366552958 Annheuser Busch Brewing Association !!!! This item was returned. You are sending me past due notifications. Please check your records. Also I never ordered this item
    Please don’t send me things I don’t ask for.John Seibel

  185. Wore company ever will never order again. Order something in Jan 2014 it is Jan 2015 still waiting for a christmas item

  186. So disappointed in customer service. Never received item ordered for Christmas and reply to email provided an incomplete tracking number for the item. I have phoned three times to request a reimbursement waiting up to 15 minutes to speak with someone. Each time they tell me I must wait a period of time for the post office to deliver the item. First it was wait until Jan 3, 2015 and today (1/6/15) I am told I must wait until the 15th. Like others, we will not order from Bradford Exchange again.

  187. I received my “Natures Healing Touch”copper beaded bracelet today in mail. I am not pleased at all with bracelet. It is very big around my wrist and there are not enough beads around the bracelet. I want to return this bracelet for a full refund.

    Thank you.

  188. I am not satisfied at all with the Nature’s healing Touch bracelet. It is not what I expected at all. I had the full amount put on my charge acct. and I am going to call them and tell them to stop payment on it. Please advise where I should mail bracelet back to (address). Thank you.

    Ann B. Clark

  189. I would like to comment on my Customer Service today.

    I called a number given to me by information at phone co. This number never answered. I then called 1 866 285 1736 which I got from this website. It was a short wait, but a wonderful Customer Service person finally answered. She was polite and efficient. Her name is Cindy.

    She listened to my concerns about the product I had ordered and very promptly, arranged to have my problem resolved. I also told her about all the negative comments written here and said she should bring them to the attention of the company.

    Overall my Customer Service issue was handled professionally and hopefully I will receive my new product shortly.

    I think we should give THE BRADFORD EXCHANGE ANOTHER CHANCE. tHEY HAVE NICE MERCHANDISE.. The holiday season puts extra stress on everyone. I am a satisfied customer at this moment.

  190. I ordered a music box for my granddaughter. It was to be a SPECIAL gift for her 6-year old Christmas (a family tradition). It was ordered and confirmed on 22Nov14 with an estimated arrival date of 10-17Dec14. It did NOT arrive. I checked tracking to find shipping date of 23Dec14. I tried contacting customer service several times with NO contact. The shipping date is now 12Jan15.
    My daughter, granddaughter and myself are VERY DISAPPOINTED in not having a music box for Christmas (AND STILL DON’T) These things CANNOT be redone with the original expectations.

  191. Your products look gorgeous online, and when they come they are SUPER SMALL! The Grandmother tree necklace was so tiny I couldn’t even read the names! Not sure how you got the names engraved, also ordered earrings.. so small and the clasp was so tiny.. I have little and skinny ears and they hurt my ears to clasp them closed. Not thrilled.

  192. Three days ago,on Saturday, January 10th, I went on your website and, in your home page block sent a massage regarding the Thomas Kinkade pop up tree purchased and paid for, as well as the storage bag, also paid for, describing how it (the tree) was malfunctioning, with an offer of sending you pictures. It was a disappointment that the lights ceased to work on a large (a least 2 foot center section) of the tree before the first season was over. I am not going to go over the details that are in my previous communication but feel the total price of $219.93 for the tree and $36.98 for a tree bag indicated quality that wasn’t present in the purchase. This amount was paid for before the Christmas holiday. Your product didn’t make it through the first season. I asked for a return label for both. Your communication block promised someone would contact me the next business day. The next day I packed it up, where it sits waiting for the labels needed. So far, I haven’t heard from you. I saved the box the tree came in because it was going to be the way I stored it each year and figured the bag I purchased would afford it even more protection. The bag is still in the box as it was when received. I expect to receive these labels with complete instructions for the safe return of these items today. I paid you ahead of your expected time-payment schedule for these items and expect you to be as swift with my refund.

    Patti Bandsuh

  193. I have never written a letter like this in my 79 years on this earth. I am a retired attorney, still have my wits about me and have a good idea about decent customer service. I won’t go in to the details, but suffice to say the wrong product came late, sent it back, the same product I returned, came back again and even that was late. This covered a period of almost 2 months. All this time, you had my money. I finally called customer service again and asked if they could guarantee the right product would be sent. The reply was, no, but she would pray for me. At that point, I asked for a refund. I mailed the product back and after 2 weeks called. I was told the refund was going back to me today. I don’t have confidence, but we will see.

  194. i recieved my order today, only to find that I got the wrong item! Yes I was a bit upset, but I spoke with a young man named Josh. He was very helpful and kind and quickly resolved the issue. I thank you Josh. I wish all customer services were as easy to work with as you were!

  195. So my daughter sent in the form yesterday 1/31 to order my breast cancer hope ring that I’ve only been waiting for since Christmas how long is it going to take you guys to send my ring out ?? A month of Sunday’s I suppose hope to get it before Valentine’s day would be nice it should be shipped for free and sent in only a couple days with all the problems her and I had with getting this ring hear I would like it before I’m dead and can’t enjoy wearing it

  196. my address is sharon crandall 607n.high st. apt.118 chippewa falls,wis.54729 that is my addres you know i just got this post card in the mail the other and that is why i am responding to you now.your address is the bradford exchange 854 golf lane bensenville,Il. 60105 that am sending this e-mail to.

  197. please remove any more items from Bradford exchange.take me off your mailing list. I am returning rall road items.tank car and box car does not fit other tran set.please handel this. Charles Wilson.thank you.

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