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Contact Booking.com Customer Service

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Contacting Booking.com Customer Service Center

As one of the leading online hotel reservation services, Booking.com allows customers to search properties and make reservations with a click of a button. The company is similar to parent company Priceline.com. Customers can search for the lowest price and make plan on the website. There are more than 200,000 hotels in the queue.

Contact Info:

Phone Contact Numbers

  • Booking.com Phone Number: 1-888-850-3958
  • Spanish: 1-866-938-1297
  • International: +44-20-3320-2609

Mailing Address

Booking.com Chicago200 West MadisonSte 1450Chicago, IL 60606

or

Booking.com Denver1400 16th StSuite 400Denver,CO 80202

or

Booking.com Grand Rapids4147 Eastern Avenue SEGrand Rapids, MI 49508

or

Booking.com Honolulu7 Waterfront Plaza500 Ala Moana BlvdSte 400Honolulu, HI 96813

or

Booking.com Houston801 Travis StSte 1625Houston, TX 77002

or

Booking.com Las Vegas3960 Howard Hughes PkwySte 500Las Vegas, NV 89169

or

Booking.com Miami1111 Brickell AveSte 1100Miami, FL 33131

or

Booking.com New York City100 William StSte 750New York City, NY 10038

or

Booking.com Orlando7208 Sand Lake RdSte 202Orlando, FL 32819

or

Booking.com San Francisco33 New Montgomery St5th Floor San Francisco, CA 94105

or

Booking.com Seattle701 Fifth AveColumbia Tower42nd FloorSeattle, WA 98104

Official Website

The official Booking.com website http://www.booking.com/ allows customers to search for hotels and accommodations prior to making reservations. You can sign up for email alerts for low price deals and specials.

Social Media

If you are a social person, you will like how Booking.com embraces this type of platform. You have the ability to connect with a customer care agent on Twitter or Facebook.

Customer Service Email

We sent a message to the customer service department asking for the hours of operation. The automated response we received claimed a representative would respond within two business days. We are still awaiting a response.

Our Experience

In the event you want to make a reservation, you will connect faster than if you wanted to speak with a customer service agent. The reason we know this is we called twice to test the system. The automated system asks customers to select the appropriate choice prior to proceeding. When you select anything relating to reservations, your wait time is less than 30 seconds. When we called and selected the option to connect with the customer service department, we waited more than 5 minutes.

In both instances, when we connected with the customer service department we were greeted with an agent willing to fulfill our needs by answering our questions. Each question resulted in answers which satisfied us. We want to know if your concerns were resolved by the Booking.com customer care agent. Leave a comment for us below.

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Rate your customer service experience:
Rating: 2.1/5 (17 votes cast)
Contact Booking.com Customer Service, 2.1 out of 5 based on 17 ratings
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32 Comments on “Contact Booking.com Customer Service
  1. I have booked rooms at Castle Inn and Suites in Aneheim they now have been posted on your web site for less can I get the new lower price of the room my booking number is 407614030 I look forward to your respose

  2. you said my post would not be published and it is with not booking number please take it down or erase my booking number

  3. After many weeks trying so solve a problem, as a Hostel we never get any reply from the so called “customer service”, booking.com does not care atall what people write in reviews.

  4. Yes I’m so upset with who I was booked with, Days Inn hotel 170 Ron McNair Boulevard Lake city South Carolina 29560… Owner ms Nina she was very ruled to me because she didn’t feel like answering quetions about how to get their and anything about the hotel, She talked really nasty to me and hong up on me and wouldn’t answer no more of my calls… So I called back booking .com to allow them to know never book them to anyone because they don’t treat customers right no way I trust them to stay their not safe being in their care or having a child or any human…. need somewhere else to book my booking number#813-021-465# y’all tryed to also reach them but they wouldn’t answer… please work this out a.s.a.p

  5. WOW, what service. I just talked to your rep, Tucker. What a treat! Ihad a minor problem concerning beds. He immediately, while I waited only two minutes, phoned the hotel in Italy and fixed my problem. Way to go guys. Thanks Tucker!! I will spread the word.

    Sincerely,
    Jim Macfarlane

  6. i book hotel true booking.com in st martin,hotel lagoon blue,when i arrive in st marten girl pick me up and drive me to the hotel?????,but no hotel it was private apartment and i already pay half of the stay here,i tried to cancel but the owner said no,this apartment is set up as a hotel with everything and that is wrong, what can i do,i want to get out off here and in to a hotel,because i was ordering a hotel,please help me.

  7. Dear Sirs,
    I would like to know, if you have received my credit card number for my reservation number 813886452. I have booked a room in Central house hotel Victoria in London. Please answer me in Italian if it is possible. Thank you. Yours faithfully Stefania

  8. We are very disappointed and angry at the very expensive reservation booking number 733.100.968 at the awful hotel Pullman Charles de Gaulle Airport tonight. They offer no food in the afternoon expect overpriced room service with a 5 euro service charge. They are far from any other facility, even by foot.The price of $485.11 for 1 night is outrageous. The swimming pool featured in picture on your reservation confirmation is closed.The hotel and your reservation “service” are far overpriced.

  9. I am very disappointed about the service because ttohey share my credit card details to unautorized people.I never booked hotels in Turkey before but Hotel Morina from Oludeniz Turkey charged money from my bank account without reason.I never heard about this hotel before,first time when I saw they charged my money from my bank card.This is a scam.What are you going to do with that?I should get compensation and appologise and they should be punished.

  10. I was unable to post my complaint regarding Hostal Kon-tiki. I see one posted on June 16, that corroborates my problem with a room that I booked and had to find a suitable Hotel across the river to spend my first night for $15.00, I think was on June 12. I booked for 4 nights. The hostal manager asked me to pay for all of the nights that I had booked and I refused and paid $24 for the first night though I could not stay in his facility because of an odor, etc., that was identified on the 16th of June by an anonymous person. I want to leave my review, the info I told your customer service will be briefer. How do I post it now?

  11. My room at Hostal Kon-tiki booked from 6/12-15/13 had an overwhelming odor when I layed across the bed in room #1 on the first floor suggested by the manager. I developed an extreme allergic reaction, the reason identified by Annonymous on 6/16/13 and looked for a suitable accommodation. I did not view the bathroom. On arriving in my new Hotel room, I looked for my sterling silver earrings purchased at Arui Gallery in Quito for $75 before leaving on my trip and could not find them since they had been removed from my green snakeskin bag by someone at Hostal Kon-tiki. Also, the management said that it could not use my debit card and wanted me to pay cash for the four nights booked. I refused and paid $24 for the first night though I could not stay in the room that the mangement refused to refund

  12. Quiero felicitar al equipo de operadores telefónicos de booking por su trabajo.
    En los últimos dos meses he realizado 4 reservas. En todas ellas me han tratado con amabilidad y profesionalidad. El trato ha sido perfecto. En una de las reservas he tenido problemas con el pago y entonces es cuando valoras el equipo humano con el que estás tratando. He tenido que hablar al menos con 6 operadores y todos ellos se han desvivido por atenderme y ayudarme. Muchisimas gracias

  13. hello,
    About 10 days ago i made a reservation in Canet de Mar, in Rocatel Hotel for next 21 July and i gave my credit card number and now i have no confirmation…. what hapenned? I even talked to the hotel about the way to arrive there from the airport….is this company serious or not????

  14. I had a bad first time experience with my hotel booked through booking.com. Before checking in I realized that my credit card had already been charged. I tried in vein to get answers but kept being tossed about. Both booking.com and the hotel deny responsibility.

  15. may i ask whether guess name can be changed after making payment for booking of hotel room inhong kong. thanks.

    rgd.
    bl tan

  16. My husband and I stayed at Hotel Medina Salem, in July, on our way to France. It was lovely, really no complaints. We had ´tapas` in the bar/restaurant that they recommended, just a short walk away – dinner is served Spanish timetable – too late for us, but we were quite happy with our snacks and cool beers,sitting outside in the shade. Breakfast good, not necessary so many cakes, but we had scrambled eggs and there was ´presunto` with melon. The enclosed(locked)carpark, although open-air, is convenient when you have the car full of things. Situation very convenient, just a few kms from the ´autovia` Badajoz to Madrid. A very interesting old village with a Roman arch – perfect for a sunset walk. We will definitely be back. Thank you. S&F from Portugal. Mature couple.

  17. i am having a bad time in changing my booking dates….its so difficult to contact booking.com…the money is going waste and the dates r also not booked …i would request if comeone contacts from booking .com.

  18. Dear Sir/Madam:

    It was the worst experience of my life of selecting Middle East Hotel, Egypt through Booking com. I went to Middle East Hotel on 16.09.2013 evening with great expectation, but unfortunately my excitement vanished when I found the shabby condition of this Hotel. Calling this Hotel through Booking.com is the biggest mistake because nothing similar to Hotel amenity was there. No person was there in reception Hall to attend you . After waiting 20 minutes one lady appeared and took us to have look of rooms condition. No elevator was working and rooms shown to us was dusty and it appeared that no visitor stayed in these rooms for months. It was not possible and safe in this hotel and we discarded to stay in Middle East Hotel. Please delete its name in your list if you want to keep your reputation.

    With best regards,

    Krishan Sahni

  19. sir,

    When I received your credit card they have not told that
    the annual charge will be levied on my credit card.In my first
    statement they have charged RS.500 plus tax and the same had been
    reverted in my next statement. This year also you have charged.
    When I enquired your representative they told me that the amount not tobe reverted. I need your reply asp

  20. Recent trip to Ireland. Stayed at Fitzpatrick Castle Hotel in Dalkey. Beautiful facility. Beautiful Graounds. Beautiful area. Manager booked party for outside group. They stayed up singing and hooting until 5 am. No sleep. Bad management. Room was very tiny and confining. But worth it because of beautiful common areas, pool, grounds and beautiful villages of Dalkey and Dun Laoghaire nearby. I would stay there again just for the area not the room. Food was good in Grill Room.

  21. I have recently commented positively on all but one of several hotels my wife and I stayed at during a six-week vacation in Europe. All my positive reviews were published. Why was the one negative review not published nor responded to by Booking.com? This hotel lied about a “computer error”, then confessed that they had given away our room to a party that had decided to extend their stay. We were given instead a bare-bones room in a huge empty conference centre a quarter mile away.
    This is totally unacceptable practice and Booking.com should be demanding an explanation from this hotel. If no satisfactory apology and commitment by the hotel not to repeat this practice is received, Booking.com should remove this hotel from their listing.
    I have used Booking.com’s service for a few years. If they do not respond to my complaint, I will have no confidence in their reliability and will not use their service in future.

  22. I used booking .com to book hotel in Hanoi Ipayed when I checked out I paid the bill I used them again to book a hotel in Da Nang for 3 nights and because the hotel was rubbish and what was on Bookings website concerning the rooms etc was not true I told them I would book out 1 day early when I went to pay they had all ready taken payment for 3 days booking .com tells me that my details of banking are safe so how could this hotel have access to my account I have just used booking .com to book a hotel in Nha Trang the rooms are not like the photos on the web and there is no fitness centre that was advertised and after travelling all night I was looking for a good sleep but guess what construction next door until 5 pm ruled that out answers please booking . com or I will never use your so called safe service again.

  23. I am so disappointed in book.com they hotel people were rude I tried to cancel by calling the hotel and he so rudely told me to use the internet. Well the internet didn’t go thru I never received a email to start with and never received a email to cancel so it is apparently my fault that it was screwed up. I was charged the 1st hotel night because I never cancelled. According to ookin.com you can cancel thru the hotel, yea right . I hope no one trys to use them for the holidays. I wil lnever use them again and will be telling everyone about my experience. Bookin.com is a rip off

  24. I have hearing about your company that jou help lot people to find job everwhere.For this reason i’m writting you for me if it’s possibile to help me to find job lika waiter or recepsionist in hotel or to clean or to painting etc .I’m married with two children and the situation here is’t so difficult. I have work here in diferent restaurant in crete in 7 brothers restaurant or fanari restaurant also in 7 brothers hotel and in jewellery shop ”dias” also in crete of greece but now we can’t find job here so so difficult .Please if it’s possibile by your company to help us best regards Kostandin Manasterliou

  25. I booked with Biookings.con.
    LEFKA HOTEL in Rhodes Greece
    Paid extra for FREE cancellation and late payment.
    THREE DAYS AFTER THE BOOKING WAS MADE I HAVE BEEN CHARGE WITH FULL AMOUNT OF BOOKING.

    I HAVE TRIED TO GET BACK TO BOOKINGS.COM THEIR SITE SAYS I HAVE NOT FILLED IN ALL THE SPACES… I HAVE.
    THIS IS JUST NOT ACCEPTABLE.AT LEAST WITH AGODA YOU KNOW YOU ARE GOING TO PAY UP FRONT. I HAVE USED BOOKINGS .COM FOR YEARS!!!!!!

  26. Vide Booking Number 269325734, I have been booked in Hotel Pratap Palace, Varanasi, India for one night 30.12.2013 to 31.12.2013. Today, when I have enquired with the hotel, they informed that the booking is not confirmed by them. Request intervene in the matter and intimate what I can do now. This booking was made long back. I am sending this message here as I have not found any email id of booking.com.
    Thanks & regards,
    Hrishikesh Das

  27. Am really not happy the way my booking is handle. I have been try to contact you again.i booked savoy central hotel Dubai for 6 days fm 2nd jan2014. But on call to d hotel,they said there is no confirmation or name like that in their hotel. Pls try n rectify this so as to kno if to if to cancel it

  28. dear sir ibook the rayan hotel in sharjah uae on 21 dec 2013 for 2 night from 3 feb to 5 the feb 2014 now iplan to change the date but idid,not receve imformen from you in my email pls send me the details to change the date above thanks

  29. Dear Booking.com Team,
    how to book for example 29 January 3am Check in and check out 29 January ? Kindly will you help me urgently

  30. I just did a hotel review for broad water marine hotel In Geraldton our stay was great that review was for another hotel can you please delete it

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