Contact Customer Service

Contacting Customer Service Center

As one of the leading online hotel reservation services, allows customers to search properties and make reservations with a click of a button. The company is similar to parent company Customers can search for the lowest price and make plan on the website. There are more than 200,000 hotels in the queue.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

  • Phone Number: 1-888-850-3958
  • Spanish: 1-866-938-1297
  • International: +44-20-3320-2609

Mailing Address Chicago200 West MadisonSte 1450Chicago, IL 60606

or Denver1400 16th StSuite 400Denver,CO 80202

or Grand Rapids4147 Eastern Avenue SEGrand Rapids, MI 49508

or Honolulu7 Waterfront Plaza500 Ala Moana BlvdSte 400Honolulu, HI 96813

or Houston801 Travis StSte 1625Houston, TX 77002

or Las Vegas3960 Howard Hughes PkwySte 500Las Vegas, NV 89169

or Miami1111 Brickell AveSte 1100Miami, FL 33131

or New York City100 William StSte 750New York City, NY 10038

or Orlando7208 Sand Lake RdSte 202Orlando, FL 32819

or San Francisco33 New Montgomery St5th Floor San Francisco, CA 94105

or Seattle701 Fifth AveColumbia Tower42nd FloorSeattle, WA 98104

Official Website

The official website allows customers to search for hotels and accommodations prior to making reservations. You can sign up for email alerts for low price deals and specials.

Social Media

If you are a social person, you will like how embraces this type of platform. You have the ability to connect with a customer care agent on Twitter or Facebook.

Customer Service Email

We sent a message to the customer service department asking for the hours of operation. The automated response we received claimed a representative would respond within two business days. We are still awaiting a response.

Our Experience

In the event you want to make a reservation, you will connect faster than if you wanted to speak with a customer service agent. The reason we know this is we called twice to test the system. The automated system asks customers to select the appropriate choice prior to proceeding. When you select anything relating to reservations, your wait time is less than 30 seconds. When we called and selected the option to connect with the customer service department, we waited more than 5 minutes.

In both instances, when we connected with the customer service department we were greeted with an agent willing to fulfill our needs by answering our questions. Each question resulted in answers which satisfied us. We want to know if your concerns were resolved by the customer care agent. Leave a comment for us below.

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Rate your customer service experience:
Rating: 2.2/5 (27 votes cast)
Contact Customer Service, 2.2 out of 5 based on 27 ratings
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118 Comments on “Contact Customer Service
  1. I have booked rooms at Castle Inn and Suites in Aneheim they now have been posted on your web site for less can I get the new lower price of the room my booking number is 407614030 I look forward to your respose

  2. you said my post would not be published and it is with not booking number please take it down or erase my booking number

  3. After many weeks trying so solve a problem, as a Hostel we never get any reply from the so called “customer service”, does not care atall what people write in reviews.

  4. Yes I’m so upset with who I was booked with, Days Inn hotel 170 Ron McNair Boulevard Lake city South Carolina 29560… Owner ms Nina she was very ruled to me because she didn’t feel like answering quetions about how to get their and anything about the hotel, She talked really nasty to me and hong up on me and wouldn’t answer no more of my calls… So I called back booking .com to allow them to know never book them to anyone because they don’t treat customers right no way I trust them to stay their not safe being in their care or having a child or any human…. need somewhere else to book my booking number#813-021-465# y’all tryed to also reach them but they wouldn’t answer… please work this out a.s.a.p

  5. WOW, what service. I just talked to your rep, Tucker. What a treat! Ihad a minor problem concerning beds. He immediately, while I waited only two minutes, phoned the hotel in Italy and fixed my problem. Way to go guys. Thanks Tucker!! I will spread the word.

    Jim Macfarlane

  6. i book hotel true in st martin,hotel lagoon blue,when i arrive in st marten girl pick me up and drive me to the hotel?????,but no hotel it was private apartment and i already pay half of the stay here,i tried to cancel but the owner said no,this apartment is set up as a hotel with everything and that is wrong, what can i do,i want to get out off here and in to a hotel,because i was ordering a hotel,please help me.

  7. Dear Sirs,
    I would like to know, if you have received my credit card number for my reservation number 813886452. I have booked a room in Central house hotel Victoria in London. Please answer me in Italian if it is possible. Thank you. Yours faithfully Stefania

  8. We are very disappointed and angry at the very expensive reservation booking number 733.100.968 at the awful hotel Pullman Charles de Gaulle Airport tonight. They offer no food in the afternoon expect overpriced room service with a 5 euro service charge. They are far from any other facility, even by foot.The price of $485.11 for 1 night is outrageous. The swimming pool featured in picture on your reservation confirmation is closed.The hotel and your reservation “service” are far overpriced.

  9. I am very disappointed about the service because ttohey share my credit card details to unautorized people.I never booked hotels in Turkey before but Hotel Morina from Oludeniz Turkey charged money from my bank account without reason.I never heard about this hotel before,first time when I saw they charged my money from my bank card.This is a scam.What are you going to do with that?I should get compensation and appologise and they should be punished.

  10. I was unable to post my complaint regarding Hostal Kon-tiki. I see one posted on June 16, that corroborates my problem with a room that I booked and had to find a suitable Hotel across the river to spend my first night for $15.00, I think was on June 12. I booked for 4 nights. The hostal manager asked me to pay for all of the nights that I had booked and I refused and paid $24 for the first night though I could not stay in his facility because of an odor, etc., that was identified on the 16th of June by an anonymous person. I want to leave my review, the info I told your customer service will be briefer. How do I post it now?

  11. My room at Hostal Kon-tiki booked from 6/12-15/13 had an overwhelming odor when I layed across the bed in room #1 on the first floor suggested by the manager. I developed an extreme allergic reaction, the reason identified by Annonymous on 6/16/13 and looked for a suitable accommodation. I did not view the bathroom. On arriving in my new Hotel room, I looked for my sterling silver earrings purchased at Arui Gallery in Quito for $75 before leaving on my trip and could not find them since they had been removed from my green snakeskin bag by someone at Hostal Kon-tiki. Also, the management said that it could not use my debit card and wanted me to pay cash for the four nights booked. I refused and paid $24 for the first night though I could not stay in the room that the mangement refused to refund

  12. Quiero felicitar al equipo de operadores telefónicos de booking por su trabajo.
    En los últimos dos meses he realizado 4 reservas. En todas ellas me han tratado con amabilidad y profesionalidad. El trato ha sido perfecto. En una de las reservas he tenido problemas con el pago y entonces es cuando valoras el equipo humano con el que estás tratando. He tenido que hablar al menos con 6 operadores y todos ellos se han desvivido por atenderme y ayudarme. Muchisimas gracias

  13. hello,
    About 10 days ago i made a reservation in Canet de Mar, in Rocatel Hotel for next 21 July and i gave my credit card number and now i have no confirmation…. what hapenned? I even talked to the hotel about the way to arrive there from the airport….is this company serious or not????

  14. I had a bad first time experience with my hotel booked through Before checking in I realized that my credit card had already been charged. I tried in vein to get answers but kept being tossed about. Both and the hotel deny responsibility.

  15. may i ask whether guess name can be changed after making payment for booking of hotel room inhong kong. thanks.

    bl tan

  16. My husband and I stayed at Hotel Medina Salem, in July, on our way to France. It was lovely, really no complaints. We had ´tapas` in the bar/restaurant that they recommended, just a short walk away – dinner is served Spanish timetable – too late for us, but we were quite happy with our snacks and cool beers,sitting outside in the shade. Breakfast good, not necessary so many cakes, but we had scrambled eggs and there was ´presunto` with melon. The enclosed(locked)carpark, although open-air, is convenient when you have the car full of things. Situation very convenient, just a few kms from the ´autovia` Badajoz to Madrid. A very interesting old village with a Roman arch – perfect for a sunset walk. We will definitely be back. Thank you. S&F from Portugal. Mature couple.

  17. i am having a bad time in changing my booking dates….its so difficult to contact…the money is going waste and the dates r also not booked …i would request if comeone contacts from booking .com.

  18. Dear Sir/Madam:

    It was the worst experience of my life of selecting Middle East Hotel, Egypt through Booking com. I went to Middle East Hotel on 16.09.2013 evening with great expectation, but unfortunately my excitement vanished when I found the shabby condition of this Hotel. Calling this Hotel through is the biggest mistake because nothing similar to Hotel amenity was there. No person was there in reception Hall to attend you . After waiting 20 minutes one lady appeared and took us to have look of rooms condition. No elevator was working and rooms shown to us was dusty and it appeared that no visitor stayed in these rooms for months. It was not possible and safe in this hotel and we discarded to stay in Middle East Hotel. Please delete its name in your list if you want to keep your reputation.

    With best regards,

    Krishan Sahni

  19. sir,

    When I received your credit card they have not told that
    the annual charge will be levied on my credit card.In my first
    statement they have charged RS.500 plus tax and the same had been
    reverted in my next statement. This year also you have charged.
    When I enquired your representative they told me that the amount not tobe reverted. I need your reply asp

  20. Recent trip to Ireland. Stayed at Fitzpatrick Castle Hotel in Dalkey. Beautiful facility. Beautiful Graounds. Beautiful area. Manager booked party for outside group. They stayed up singing and hooting until 5 am. No sleep. Bad management. Room was very tiny and confining. But worth it because of beautiful common areas, pool, grounds and beautiful villages of Dalkey and Dun Laoghaire nearby. I would stay there again just for the area not the room. Food was good in Grill Room.

  21. I have recently commented positively on all but one of several hotels my wife and I stayed at during a six-week vacation in Europe. All my positive reviews were published. Why was the one negative review not published nor responded to by This hotel lied about a “computer error”, then confessed that they had given away our room to a party that had decided to extend their stay. We were given instead a bare-bones room in a huge empty conference centre a quarter mile away.
    This is totally unacceptable practice and should be demanding an explanation from this hotel. If no satisfactory apology and commitment by the hotel not to repeat this practice is received, should remove this hotel from their listing.
    I have used’s service for a few years. If they do not respond to my complaint, I will have no confidence in their reliability and will not use their service in future.

  22. I used booking .com to book hotel in Hanoi Ipayed when I checked out I paid the bill I used them again to book a hotel in Da Nang for 3 nights and because the hotel was rubbish and what was on Bookings website concerning the rooms etc was not true I told them I would book out 1 day early when I went to pay they had all ready taken payment for 3 days booking .com tells me that my details of banking are safe so how could this hotel have access to my account I have just used booking .com to book a hotel in Nha Trang the rooms are not like the photos on the web and there is no fitness centre that was advertised and after travelling all night I was looking for a good sleep but guess what construction next door until 5 pm ruled that out answers please booking . com or I will never use your so called safe service again.

  23. I am so disappointed in they hotel people were rude I tried to cancel by calling the hotel and he so rudely told me to use the internet. Well the internet didn’t go thru I never received a email to start with and never received a email to cancel so it is apparently my fault that it was screwed up. I was charged the 1st hotel night because I never cancelled. According to you can cancel thru the hotel, yea right . I hope no one trys to use them for the holidays. I wil lnever use them again and will be telling everyone about my experience. is a rip off

  24. I have hearing about your company that jou help lot people to find job everwhere.For this reason i’m writting you for me if it’s possibile to help me to find job lika waiter or recepsionist in hotel or to clean or to painting etc .I’m married with two children and the situation here is’t so difficult. I have work here in diferent restaurant in crete in 7 brothers restaurant or fanari restaurant also in 7 brothers hotel and in jewellery shop ”dias” also in crete of greece but now we can’t find job here so so difficult .Please if it’s possibile by your company to help us best regards Kostandin Manasterliou

  25. I booked with Biookings.con.
    LEFKA HOTEL in Rhodes Greece
    Paid extra for FREE cancellation and late payment.


  26. Vide Booking Number 269325734, I have been booked in Hotel Pratap Palace, Varanasi, India for one night 30.12.2013 to 31.12.2013. Today, when I have enquired with the hotel, they informed that the booking is not confirmed by them. Request intervene in the matter and intimate what I can do now. This booking was made long back. I am sending this message here as I have not found any email id of
    Thanks & regards,
    Hrishikesh Das

  27. Am really not happy the way my booking is handle. I have been try to contact you again.i booked savoy central hotel Dubai for 6 days fm 2nd jan2014. But on call to d hotel,they said there is no confirmation or name like that in their hotel. Pls try n rectify this so as to kno if to if to cancel it

  28. dear sir ibook the rayan hotel in sharjah uae on 21 dec 2013 for 2 night from 3 feb to 5 the feb 2014 now iplan to change the date but idid,not receve imformen from you in my email pls send me the details to change the date above thanks

  29. Dear Team,
    how to book for example 29 January 3am Check in and check out 29 January ? Kindly will you help me urgently

  30. I just did a hotel review for broad water marine hotel In Geraldton our stay was great that review was for another hotel can you please delete it

  31. I made a reservation at hote NH in milano from 9 to 12 April can you please send me back my reservation .. thanks Tania

  32. I want to cancel my reservations at best western conventional center on w38th st in New York for the 11th of feb 2014 to 02/12/2014

  33. Where I can contact you by email

    Herby I cancel my Hotel 3. until 5. March 2014
    in Bangkok !!!

    Please send me a email

    Hildegard Goetz

  34. Hi I was wondering I have booked I room for 2ad,1child on the 23 – 25 of may staying at the upper cross house hotel Dublin , would it be possible to take 1adult off and make it a twin room , or do I have to ring them personally ,yours sincerely Mrs l reid

  35. Urgent URGENT!

    I cannot retrieve my past emails. Can you please give me a list of all my confirmed bookings with you. Thank you very much. Reply ASAP please…

  36. RUN AWAY from this company which is not serious at all. sent me a reservation for 2 nights on a boat hotel on Danube in Bratislava. This boat is a rusty piece of junk which has been closed for ages. I am waiting to sue them to court if my 100€ deposit are cashed.

  37. I booked a hotel in Milan ‘ Italy ‘ on 25/3/14 for two days from 1/01/2015 and check out on 3/01/2015. The name of the hotel is STAR HOTELS BUSINESS PALACE.
    I have not received this confirmation in my email for some reason. Can you send me this confirmation?

  38. Just LOST 75UK Pounds as had to cancel due to hospital appointment
    Dukes Head Kings Lynn Norfolk not able to refund, or
    change to later date. Poor service in my view, seems all they want is your money, one way or another. Well done

  39. I booked a hotel on Sunday 23rd march to the jury’s inn Birmingham at about 12 pm and arrived at the hotel at 3 which there was no booking and had to wait for an Hour to see if my booking would come through to there computer . I could not get my mails on my phone and had no reference number . I had to book again which I found inconvenient I still haven’t had confer nation of my booking but had an email asking if I was happy with my stay ? I have always used booking. . Com had never had a problem before I would like a response please thanks

  40. Recently booked hotel with Hotel contacted me to inform me 2 days before to ask if btc had been in touch as they had sold rooms to me which were already sold btc contacted with great difficulty and alotof time spent. I had to be out the money for more expensive hotel with the refund process difficult.Don’t recommend.


  42. greetings: don’t you have a special listing of hotels with accessible rooms? i’m looking for one in istanbul turkey. four or five stars.last week in april. any recommendations?
    many thanks

  43. I have book an Hotel and just the following moment the number of my credit card has been used from another people than me !!A very important amont!
    I need to go to the banck to cancel all and having a new credit card!
    I am very disapointed and I don’t what to book again without another securrity possibility like a phone from my banck if they can give me a special security number

  44. I have NOT received the confirmation for my booking centrale hotel venice 1.7. to 3.7.2014 for 1 Room, 4 people. What did I wrong?????
    Awaiting your answer

  45. Dear Sir or Madam,we have just returned from our trip to Italy and we booked all three hotels with you in Milan,Desezano Lake Garda and Venice the Best Western Albergo Cavalletto & Doge Orseolo which was very disapointing as it was such a tired tired hotel,but I was very disapointed as there were no air conditioning and it doesnt get turned on until the 1st June and the reception staff could not have cared less just said “take it up with we never asked them to mention on there site that the air con is on all the time”.
    I am having hot flushes at the moment which are awfull and it is Absolutely imperative I have air con in every hotel I go to so my stay was a nightmare due to this.I am very annoyed at as we were charged a ridiculous amount of money for two night’s in this rotten hotel and you didn’t even get the basic and important info right.
    We have booked with yourselfs a few times and were looking forward to booking for Prague and Tenerife also this year but I feel unless some type of goodwill gesture is made I will not be booking with yourselfs as I now have doubt in my mind when choosing hotels in the future that your info is correct.I checked your site today again for the same hotel and it still says air conditioning in the rooms and no mention of any period that this is turned off.
    I would appriciate a speedy reply on this matter.

    Regards Mrs MD Jackson

  46. Pls big text note on every hotel they have smoking rooms or no,
    because most guest after booking, and reaching to hotel receiption,
    getting reply that this hotel is fully non smoking hotel, i am one who got same problem, i requested for smoking room but at time i arrived the staffs informed that this is non smoking hotel,
    best regards…

  47. I booked a room through booking #653026732 pin#4217 at the Baymont Inn & Suites Savannah, Ga. I cancelled the room 2 days after booking and booked another room in Savannah. I received a email from confirming the cancellation. However, upon arrival in Savannah at our hotel I was informed that the Baymont had run the credit card for the room that was cancelled about a month prior to my arrival in Savannah. I spent 2 hours on the phone with the Baymont and the credit card company! The Baymont did accept responsibility for the mistake. However, the credit card company explained it would take 7 to 10 days to receive a refund. This left me without funds to pay for my current room and did not make for a happy vacation!!

  48. I am leave on a trip around France. I’ve made several hotel reservations through Booking .com. I sent an email enquiry
    to if it was possible extend my stay at one hotel by 1 or 2 nights. The guy who took the enquiry went ahead and booked 2 nights without referring back to me.I advised immediately that I required 1 night and requested a confirmation of this.No reply even after 2 more requests I leave on 18 May and Cannot complete my itinery without confirmation. Good service up until this foul up.

  49. I’ve had an issue with a reservation for almost 3 weeks. As of today, it has not been resolved. I WILL NEVER use this site again!!

  50. my property no see the on line my property name is rodeway inn how many time start on line rodeway inn anderson sc

  51. absolute rubbish, took my money with out giving me the reservation, id never use them again in my life, including the hotel: SPORTING LODGE INN in middlesborough

  52. we booked for B&B Campi Elissi in Seracusa but could’nt find the adress. After consulting the problem was solved within 10 minutes!

  53. i am very disappointed, i have used my credit card to book a hotel in Florence and my card got hacked though your website i thought it was trust worthy but i will never use again

  54. I booked a room at the Days Inn Northwest Indiana, i booked my reservation with them 2 weeks in advance. When i arrived to my surprise i did not have a reservation. I called and spoke to Diana who saw my reservation but they never sent the information over to the hotel. I had to go and find a place to stay after driving 5 hours. There were several emails back and forth between the hotel and To all lead back to not doing their job. They told me i would be refunded when they kept pointing fingers at the hotel fault, but since fingers pointed back at them, i have yet to receive a reply. I will NEVER book with them again! I will continue to let people know how their service is.. Poor

  55. I booked a room through you on may 5th.2014 for El Caribe resort and conference center,first of all it was my first time using you,and when i booked my room for june13-15,I was expecting to have a room as i ordered…Deluxe Queen room with ocean view,Well as I’ve already let them know and you need to know that what i was put in was a nasty handicap room first floor bathroom was dirty which i have pictures for proof also it smelled as a nursing home,The boloney with the ocean view well it set so low to the ground all we got was looking at the swimming pool.I didn’t order a handicap room.the commode the water run and dripped all night,The maintenance man come and said he had to replace the inside , as of when we left this morning it still had not been fixed.I spoke with Portia King and all she said was We have to fill where we have vacancy , She nor the guy i talked to this morning offered to anything as to fix the problem,but they did go in and air cleaned the room and it did smell better.I told them that they knew May the 5th i was coming,Got confirmation # ,,,What i’m trying to tell you is the same as i did them.I’m very dissatisfied ….You having no way of knowing unless you’re told,but if this is the service hotels have we book through you,them I’ll know not to use you or anyone else to book my rooms or trips…

    Edna Bryan.

  56. Our joint experiences at Marco Pierre White’s The Angel at Lavenham were appalling. Stairs and carpets leading to bedrooms were utterly filthy,indeed everywhere was, TV pixelated regularly, and the food was AWFUL. We all felt breakfast was mediocre and half the things on menu were not available and fruit non existent; service was atrocious. Would never go again and feel let down by Marco Pierre White as it is in a lovely part of the country. I knew it under previous ownership which was 100% better. For £81 per night we were disgusted and would not give it even two stars.

  57. Our joint experiences at Marco Pierre White’s The Angel at Lavenham were appalling. Stairs and carpets leading to bedrooms were utterly filthy,indeed everywhere was, TV pixelated regularly, and the food was AWFUL. We all felt breakfast was mediocre and half the things on menu were not available and fruit non existent; service was atrocious. Would never go again and feel let down by Marco Pierre White as it is in a lovely part of the country. I knew it under previous ownership which was 100% better. For £81 per night we were disgusted and would not give it even two stars.

  58. We stayed at the La Quinta off of Holcomb Bridge Road in Roswell Ga and even after gettine confirmation that we could check in early we could not get in until 5:30.
    The service (not that there was any) was terrible. The whole hotel smelled like urine and smoke.’s solution was for us to turn in our key and leave. They would not find us a new hotel. Everyone else was complaining at the front desk too. It was ridiculous.

  59. We r here in hilton hotel durban now.They said our breakfast is not included in our bill…but according to de quotation it is included please come to my rescue

  60. We r here in hilton hotel durban now.They said our breakfast is not included in our bill…but according to de quotation it is included please come to my rescue

  61. If you do act as an agent of a hotels then you should have a place (on an email site) where guests can alter reservations and also get other pertinent information of any hotel. We as paying guests should not have to go through hours of trying to change a reservation date on your site where it is imposible to do so, simply because you do not support such changes. (how profitable and fortunatefor you- I am certain it was an oversight). Also the fact many of the staff of many hotels have a poor understanding of the English language adds to frustration. That wouldn’t be as bad if the multiple languages tab worked, which they do not. Also, your site does not work properly, neither does your customer service. Many of my coworkers have had almost identical complaints, to the point of we are seriously thinking about purchasing an apartment collectively (in the two cities we most often travel to) trying to avoid the hours we spend in your site and the ineptitute of what you call an internet sight designed to book hotels. I doubt if my comment s will ever get posted, at least I vented my frustation.
    Thank you so much for the experience!

  62. Goodnight I am duartemedeiros I had reservations for distrit hotel in d c #487225196 I am stok in a storm,I like to cancel or change the date for October

  63. I have been looking on your site to find phone numbers for hotels in es cana for sept 2015 not this year but next,i would appreciate it if you could help me thank you very much Mrs Sheila capstick


  65. Hi,
    I am very upset i booked hotel in Birmingham at 1:00am at wolvaramptom road number 16 .the booking was over the phone.I turn up at 8h45mim same day on 10/07/2014 , I did not like the room .They said I have to pay for it.Could you plz look it the policy for the councillation.

    Many thanks

  66. I have been trying to contact you regarding a reservation I had to cancel. You have no number to contact you at. I wanted to change the date! They want to keep my money! I will tell all my friends to NOT book with you.
    Sharon Shuchman

  67. To whom it may concern-very disappointed on your service and no one seems to care-booking #259098123 7 nights -Britannia hotel Edinburgh-what a disaster-it was very obvious you never checked out this hotel -it was under major construction-filthy and smelled-the reception was down a hill -zero curb appeal-I am 80 yrs old -the hill was a problem -no closets-we had to put towels on bathroom floors in shower as it was so gross-if it had not a non-refundable policy we would have moved-locals in the area told us that it had changed hands so many times-place was an eyesore to them-I hold you people totally responsible as you recommened this place without looking it over-that to me is fraud-on the other hand you did book us into the Millinium in Glasgow was much better-we are going back to Glasgow again next year(2015)BUT-will not use your website-I am using a reputable travel agent-already made a deposit-very poor customer service-we just returned 3 months in Europe-first and last time to use your service

  68. I booked a rental car through your company. Reference no 356552473 I have been vastly overcharged by Alamo ,charging me for an extra day which was the day I returned the car and had paid for on my booking. Conning me with false portrail over insurance. They charged me £512.93 ,on top of the $291.60 I had already paid to your company. Please advise as I am a pensioner and am devasted over this .
    Thank you
    Elizabeth. Scott

  69. This has been the worst experience of my life using which I will never do and will tell all I can not to use you site. As we speak I am on hold with your site, having to use your spanish speaking number because the english one only beeps like its a fax. I have been on hold for twenty minutes after speaking to a rep. I was twice charged for hotels whose dates I changed on your site and who you did not contact regarding those charges. I am spending time and getting overdraft charges because of your site and your rep who put me on hold never got back to me, Absolutely shameful and bullshit!!!!

  70. i received an email that we can have 20% off any hotel reservation. so i booked on and i didnt get any discount at all. i called your support no. and they dont have any record of my email re 20% off. pls. clarify and thanks.

  71. I have tried to cancell a reservation for Septl6th-l9th at the Roosevelt Inn, Hyde Park, NY with no success. I do not have a booking #. You make it very difficult to change or cancel a reservation. I need to know ASAP–notify me by E-mail. I was given a cancellation date up to Sept. 9th

  72. ** I have a serious problem with you (?) I have noticed during this past month – everytime I use your service – within 24 hours I’m being solicitied by “womens names” for sexual contact (?) It only happens when I use your service. ARE YOU SELLING MY EMAIL ADDRESS TO OTHER SERVICES ????? HOW IS THIS HAPPENING???
    Please contact me. Thank you!

  73. I booked Plum servied apartment(Melbourne) for 3 nights(3rd, Oct -6th,Oct). But still have not receceived the confirmation email. Thanks!

  74. I payed and booked from the 1/11/14 to the 29/9/14 for casa Padma hotel in legian bali but did not receive my receipt that I paid and booked for my money has been taken out of my account can you please email me a receipt so I can print it up so when I arrive to my hotel I have proof of my bookings and payment thankyou.

  75. I can not finish the book, as in the last stage appears repeatedly claim “Check card number” and “Contact kastmer site.” What to do?

  76. Found a cheaper price on line directly with the hotel. I called and they cancelled my reservation that I made earlier with them and they did it quickly and easily. No problem at all. Good going!!!!

  77. Had reservations for a room booked thru Wife became
    ill, she has Parkinson, and we had to cancel our reservations both the hotel and the booking agent were very thoughtful and cancelled the room for us. I will use again and recommend you to others

  78. I do not recommend for your booking needs. It was a horror doing business with them. I have to call my bank for unathorize charges. I have to have my card change.

  79. i booked a 3 day trip to wells with you to the white hart hotel . do you ever verify the information you put on your website ???????????? i paid £95 for the most awful room and went to another hotel for the remaining 2 nights.the room had none of the facilities in the information on your website i will never never use again its all completly missleading as the rooms depicted do not exist.
    jenny rouse

  80. I have recently set up on your site with my resort called shipwrecks surf retreat. It has sent an email asking me to reset password and yet it will not allow me to do this…keeps saying it has failed but with no reason…. it will not allow me to login to my page…. I am not sure what to do or where to get help for this….the login page I is not helpful at all. I hope you will respond and give some help to me.

  81. I have recently set up on your site with my resort called shipwrecks surf retreat. It has sent an email asking me to reset password and yet it will not allow me to do this…keeps saying it has failed but with no reason…. it will not allow me to login to my page…. I am not sure what to do or where to get help for this….the login page I is not helpful at all. I hope you will respond and give some help to me.

  82. I have just book a junior suite in Paris at : Sofitel Paris Le Fabourgh , choosing the price for free cancellation , and you sent me a reservation of non- refundable . Could you please check this for me , if this is the case , please reverse all the reservation , we are not sure about the date we are traveling with an old lady
    Thanks in advance for your cooperation,
    Yuly Rincon

  83. id no 1274027 under this I have forwarded my holiday home details. Friendz – Nuwaraeliya sri lanka this about one week time and no feed back were recived to me.Sign with the pass word is not possible and when new password entered it says some problem.kindly lookafter the matter.

  84. I had made reservations in Barbados , and is having problems reaching the property owners, they won’t charge my card n they refuse to respond , i don’t think i would advise any one to book with because it is too difficult reaching their customer service, n i am spending a whole lot of money with these reservations, next time i will not book certain hotels such as blur=e horizon and sea crest villa in inch marlowe barbados they treat up coming guest horrible, really turns me off already n i haven’t step foot in their place as yet, terrible

  85. Hello,
    When you type hotel or resort Koh Samui No. can not find my hotel.
    We must go choeng my city.
    Customers may not know this city.
    By tapping against hotel Koh Samui, there are hotels of all the cities of Koh Samui.
    Why not me?
    Can you make the necessary change quickly.
    Thank you.
    Stéphane (owner)

  86. Dear Sir.
    Herewith I need an information,for my booking room at Capitol Hotel,
    On 21 April 2015 – 25/4/2015, plse let me know how much for an extra bed/ night?
    Best regards,

  87. What is the difference between deluxe and executive rooms? I booked a deluxe for R950 and executive for R1900.

  88. Hello, I presently live in Trinidad and Tobago, and want to pay for a reservation at the Lansdown Hotel in Croydon. As I do not own a credit card,are there other ways to make a payment from my country? In fact after reading all the comments, it has frightened me of, so I will not in fact book with you’ll. It seems that most of the complaints are of bad or no customer services.


  90. I made reservation on for Citizens Paris CDG hotel. I was told to book and pay on arriver. I got to the hotel, I couldn’t pay cash, my master card won’t work, I tried every possible means to pay cash but wasn’t possible. I was stranded in Paris. The manager said I should council the reservation and call Was a bad experience. I need contact number please.

  91. Why oh why are you still advertising hotels in Kathmandu & Nepal after the recent earthquakes there.
    We were caught up in the 25th April quake whilst staying at the Trekkers Lodge in Thamel.
    This building & most of the others was damaged in the quake,the quake caused a crack to appear in the stairwell wall next to reception area,this place has no fire escape or fire procedures in case of emergency,we were on the 4th floor at the time & just managed to get out into the street.
    Your company are putting peoples lives at risk by still advertising these hotels,no doubt if you have even bothered to ask the managers of these places will have told you they are safe,THERE NOT.
    All these hotels are in a dangerous state,there are cracks in the road for Gods sake so what do you think the foundations of these places are like.
    If this had happened in the UK there would have been structural reports then they would be condemned & demolished.
    If one more person dies because you booked them into one of these hotels,it is on your companies head.

  92. I did a booking yesterday at Casa del Rio Venice Italy
    Booked three nights 16th 17th 18th of June 2015
    Unfortunately I am now unable to stay Thursday 18th June
    I wish to cancel my booking for Thursday 18th and now only staying two nights.

    Thanking you Lelia Young

  93. In my 16 May 2015 credit card ending 9743 statement, there is bill of Euro 327.60 via Amsterdam NLD, please kindly enlighten me for what and when is my mechandise transaction took place. Regret if my query caused you inconvenience. Appreciate your soonest reply. Thank you.

  94. My reservation was not honored because.the hotel was overbooked. still charged my credit card and giving me the run around. They don’t seem to want to refund me my money and Im confused on what the issue is with my refund. This is fraud and theft. Unreliable and terrible service

  95. FANTASTIC CUSTOMER SERVICE, Roger Winright Customer Service Team, helped me with my dilemma. I wanted to change the dates of my reservation with Extended Stay America in Greensboro, they were charging for cancellation fees, I informed Roger I did not know this, it was not disclosed when I booked it. I wanted to change the dates from October 11 to October 15. He informed me the cost would be 3 times what I was paying for October 11. I was very upset. He called the Manager at Extended Stay America and was informed that do the High Point Furniture Market in for that weekend, the price would was lot higher. He called back the Manager and was able to waive the cancellation fee and cancel my reservation. Also sent me a list near by Hotels to book for October 15 a lot cheaper. Thanks Roger!!!

  96. Dear sirs Please can you help me I am looking for a holiday to Kingston Jamaica leaving on the second or third of September. I would like to stay at the Jamaica palace hotel in Portland or any other hotel in Boston Portland Jamaica. I would like to book flight for two person and all inclusive or half board. I would like to flight from Birmingham or Manchester to Kingston Jamaica Please can you help me.

  97. I have made svreservation through you at hotel atlantica Rio for 27 to 30 august and may wish to cancel the booking
    I understand that my room type is no longer available. Please advise me if the room can be cancelled without penalty (i have written to the hotel explaining my position )

    Philip last ( long standing client of booking .com

  98. Hello.
    Is it possible the citizen of Kasaxstana who lives in San Francisco, US , to travel in Mexico for tourism without of visa??

  99. Booked a hotel room in Gatlinburg, Tenn, at Quality Inn Creekside the worst hotel I ever stayed in torn curtains,bathroom doors that wouldn’t close all the way,bathroom sink that leaked all over the place ,burn holes in our bed spreads, soiled carpets we were afraid to take our shoes off.bathroom doors rotten at the bottom and just painted over. Needless to say I will not be staying there again or using your services again. Just because you want a discount doesn’t mean you have to stay in trash.

  100. I have used you service several times. Lately when I book a potential room and then cancel I still get charged. What’s up with this. twice this month alone. Kehoe House in Savanah was cancelled in Aug charged I nite stay anyway. Cancelled Ramada Inn in Anehiem charged anyway. I have filed two complaints with my cc company. Get your act together people

  101. We called your office for a recent problem. We received the best service during our conversation with your representative and our problem was solved. We will continue to use your service for booking our future hotel reservations.

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