Contacting BMW Financial Services Customer Service Center
BMW is one the premier luxury vehicles sold across the world. The cars are often considered the ultimate driving machine. In the past owning a BMW was considered virtually impossible. With the advent of BMW Financial Services, owning or leasing is now a possibility. The financial services arm of BMW allows customers to apply for financing, estimate a payment prior to purchase, make a payment on an existing account or change information on an existing account.
Phone Contact Numbers
BMW Financial Services provides a 24-hour automated customer service hotline where new and existing customers can apply for financial services or check the status of applications. When calling the customer care line, customers have the ability to check recall notifications, locate a dealer, receive details regarding fraud, request a test drive or simply receive a free brochure.
Customer Relations: 1-800-831-1117
Customers can send correspondence to customer relations here:
BMW North America, LLC
300 Chestnut Ridge Rd.
Woodcliff Lake, NJ 07677-7731
The official BMW Financial Services at http://www.bmwusa.com/fs provides a multitude of information to the new and existing customer. The available information does not require customer have an account. The information includes a complete overview of all available financial services, information on financing, lease options and special financial programs. Customers can also apply for financial services on the website.
Customer Service Email
In the event customers do not want to wait to speak to a live customer service representative, the company allows customers to send messages via email. The Contact BMW Representative page requires a minimal amount of information in order to proceed. Customers do not need to own a BMW in order to send a message. We sent an email asking about specific car dealerships. Within an hour we received an automated response stating a customer care representative will answer our concern within an 24 hour period.
When we called the customer care line, we were pleased with the short wait time. After navigating through the automated prompts, a live representative answered our call. The total wait time was less than 3 minutes. We asked several questions concerning the insurance required when leasing a vehicles and the warranty information. The customer care agent did not hesitate or miss a beat when answering our concerns. They were polite and knowledgeable regarding the services.
BMW Financial Services has the customer care department running on all cylinders. Our experience was ideal. Do you share the same feeling? Let us know in the comments below.