bmw-financial-services

Contact BMW Financial Services Customer Service

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Contacting BMW Financial Services Customer Service Center

BMW is one the premier luxury vehicles sold across the world. The cars are often considered the ultimate driving machine. In the past owning a BMW was considered virtually impossible. With the advent of BMW Financial Services, owning or leasing is now a possibility. The financial services arm of BMW allows customers to apply for financing, estimate a payment prior to purchase, make a payment on an existing account or change information on an existing account.

Contact Info:

Phone Contact Numbers

BMW Financial Services provides a 24-hour automated customer service hotline where new and existing customers can apply for financial services or check the status of applications. When calling the customer care line, customers have the ability to check recall notifications, locate a dealer, receive details regarding fraud, request a test drive or simply receive a free brochure.

Customer Relations: 1-800-831-1117

Mailing Address

Customers can send correspondence to customer relations here:

BMW North America, LLC
300 Chestnut Ridge Rd.
Woodcliff Lake, NJ 07677-7731

Official Website

The official BMW Financial Services at http://www.bmwusa.com/fs provides a multitude of information to the new and existing customer. The available information does not require customer have an account. The information includes a complete overview of all available financial services, information on financing, lease options and special financial programs. Customers can also apply for financial services on the website.

Customer Service Email

In the event customers do not want to wait to speak to a live customer service representative, the company allows customers to send messages via email. The Contact BMW Representative page requires a minimal amount of information in order to proceed. Customers do not need to own a BMW in order to send a message. We sent an email asking about specific car dealerships. Within an hour we received an automated response stating a customer care representative will answer our concern within an 24 hour period.

Our Experience

When we called the customer care line, we were pleased with the short wait time. After navigating through the automated prompts, a live representative answered our call. The total wait time was less than 3 minutes. We asked several questions concerning the insurance required when leasing a vehicles and the warranty information. The customer care agent did not hesitate or miss a beat when answering our concerns. They were polite and knowledgeable regarding the services.

BMW Financial Services has the customer care department running on all cylinders. Our experience was ideal. Do you share the same feeling? Let us know in the comments below.

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Rate your customer service experience:
Rating: 3.4/5 (12 votes cast)
Contact BMW Financial Services Customer Service, 3.4 out of 5 based on 12 ratings
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9 Comments on “Contact BMW Financial Services Customer Service
  1. With all the due respect sir/madam I am posting this comment for a greater concern and my knowledge about the BMW Industry. I am student, a Tanzanian by nationality. I came to notice that BMW are one of the greatest vehicle, motorbikes manufactures in t he entirely universe. This brought me close into searching for the way I could contact you and thr company in general closely so as to support me in advertising your brand starting locally from my country and the entirely Africa. I highly expect to hear from you soon so as to reach to negotiations on how to get BMW advert on in our local media while expanding broadly.
    Thank you for taking your time to read my comment please.

  2. Please Help me
    Reference Number BMW:2551256003/23
    Dear Elandari Ranepurage MIllan Ariyarathna,
    How are you doing today? I am in receipt of your mail and i must say that you should count yourself extremely lucky to have emerged as one of our winners in this years 2012 BMW LOTTERY PROMO. As you already know your email address was randomly selected along with others from a database of over 250,000 email addresses drawn from all the continents of the world. Each email address was attached to a ticket number. Your email address (ranepuramillan@gmail.com) with Reference Number BMW:2551256003/23 was selected along with others as winners of a cash prize of £450,000.00 (four hundred and fifty thousand Great British Pounds) and a brand new BMW 5 Series Car
    A certificate of prize claims and some vital documents will be sent along side your winnings cheque and brand new BMW car.
    GAC Logistics UK has been contracted as your delivery agent to send your winnings safely to you. Contact their delivery Agent with the contact information below for further instructions on how to send your winnings to you.
    DELIVERY AGENT.
    Mr. Neil Waudby
    E-MAIL: gaclogisticsunitedkingdom@hotmail.co.uk
    Its is imperative that you add your Reference Number BMW:2551256003/23 as the subject of any correspondence with the courier company to ensure they respond in a timely manner.
    I will require a concise update on the proceedings with the firm as soon as you are in contact with them.
    Regards.
    FIDUCIARY AGENT

  3. Bmw is an amazing brand the finacial services company is the worst company I have ever delt with. If you get finacing through any company make sure its not these guys. bmw finacial servies are unethical, rude, and will steal your money when given the oportunity.

  4. Dear Sirs:
    I love my new BMW X-1. I have had six BMWs over the past twenty years. I have never been dissatisfied with the cars, the price, payments, financial arrangements, notifications, ever.
    I have only filed one service complaint in all those years, in 2008, at BMW of Dallas, due to poor service, which they took care of promptly and very nicely.
    I leased an X-1 in late November 2013. I love the car and everything about it, including the amount of the monthly payment – No complaints.
    The only thing (it’s a small thing) that is wrong is that all correspondence to me from BMWF in the form of payment reminders, or other friendly notices, is addressed to my son David who cosigned (he is a BMW employee) on the lease. He gets notifications addressed to me. Recently I started getting notifications for his BMWF financed 328 (bought by David in early 2012) even though I am not a cosigner on the papers. How could this spontaneously occur?
    I have notified Classic BMW about the inverted name issue and they said they would notify you.
    My son’s wife called BMWF to report this anomaly. She was told all would be straightened out. It wasn’t, the notifications continued to err.
    Then I received a survey from BMWF about my experience, I answered that every part of my experience in this and every BMW purchase in the past has been nothing but perfect. The only complaint is AFTER the recent lease of the X-1, in regards to the inversion of the name.
    I received a call from a BMWF customer service agent named Amanda in regards to this issue that I mentioned on the online survey. She was bright and kind but notified me that the names could not be switched and that I would continue to receive correspondence in the name of my son David because he was a cosigner on the lease.
    I told her this was absurd and not acceptable. In this technologically advanced age your automated computers can be programmed to address the names on your emails properly. It is a very simple fix.
    But tacitly not addressing this issue is a bad reflection on a company that has such a grand history of technological perfection to not be able to correct this. It is inadequate customer relations.
    It is possible that somewhere along the line there was a policy shift, perhaps due to an ungodly number of defaults, and the decision was made to notify both parties in the order that the names were listed on the document. Well, it makes no sense to misname correspondence, don’t you think? – If I am disappointed in this issue, so must hundreds or even thousands of others lease holders receiving incorrectly titled emails. One simple programming change can turn the quizzical frowns into smiles.
    If your name is Robert and your bank sends you messages entitled Dear Samuel…
    Please look into this.
    I still love everything about BMW and always will.
    Thank you, George Bruce

  5. hi good morning i whant to really buy my x3 bmw but i don’t have son document. but i want one chance. this is my dream cars please help me . i try like 3 times en falls please help me. i am very disappointed because i have 20 years here on new york en waiting for my green car but have my wort permit only say because expires 2015 .

  6. I received a loan though Bmw some years ago. I was off work sick and not able to pay my car note on time or an partial payment. BMW worked with me. they even repo my vehicle. No problem, I was not mad. They were very nice though it all. They refinanced my loan and I been on track since. My point is I have had some very low times. When talking to customer service, it like a breath of fresh air. thank you and KUDOS.

  7. We purchased bmw 535i on 2012 united bmw on duluth Georgia,lately we have financing problem, because we both out of jobs about 6 months, but right now we both working and can pay $1000.00 per month, somebody call me today for repossess take a bmw 5351, would you halp me out to keep the a car, we willing to keep and pay,you know we bought 2 bmw last 4 years.Can you refinance the vehicle for little longer term ?

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