Contacting Blackberry Customer Service Center
Blackberry was once one of the leading cell phone producers, but changes in how people use cell phones has recently shifted interest away from the company and more toward touch-screen, multi-function devices with Android or iPhone operating systems. Cell phone companies continue to charge extra for data plans designed for Blackberry, which could be another reason why customers are moving away from the company. Customer complaints often include slow Internet processing, poor web viewing and phones that crash or freeze often.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Customers cannot contact the customer service department for Blackberry phones directly. Instead, Research in Motion diverts all customer service to the cell phone provider the Blackberry was purchased from. If you want to contact Blackberry, you have to deal with the corporate headquarters.
- Research in Motion: 1-519-888-7465
Blackberry headquarters is located in Canada. The mailing address is for the main company Research in Motion, also known as RIM.
Research in Motion295 Phillip StreetWaterloo, OntarioCanada N2L 3W8
The main website for US-based Blackberry customers is http://us.blackberry.com. This site gives the customer information on current products and new products currently in development. Some Blackberry products do not require cell phone data plans, like the Blackberry Playbook. These products can be purchased from major retailers like Office Depot and Walmart or you can choose to make the purchase directly through Blackberry.
Also available on the US website are contact links for social media pages Blackberry currently offers for customers. Among these are:
- Facebook http://www.facebook.com/BlackBerry
- Twitter http://twitter.com/blackberry/blackberry-on-twitter
- YouTube http://www.youtube.com/blackberry
- Flickr http://www.flickr.com/photos/blackberryimages
- Blackberry Blog http://blogs.blackberry.com/
Customer Service Email
One thing Research in Motion does offer is a contact email for the main headquarters. This email will not help you service your Blackberry or manage your cellular account. All cell phone inquiries and problems should be addressed by your provider – not Research in Motion.
- Research in Motion Corporate Email: firstname.lastname@example.org
When we contacted Research in Motion, we were asked to enter the extension for the party we were calling. Our call was then transferred to a main switchboard. Customers can choose option 9 to be transferred to the Blackberry support line, but all services provided through this line are pay per use. Personal support tickets cost $49 and business support tickets cost $249, according to the customer service representative. You may be eligible for free support for the cell phone company where you purchased your phone. Blackberry suggests contacting that company before contacting the Pay Per Use team for support.