Contacting Big Lots Customer Service Center
Big Lots is known for an over abundance of merchandise, especially wholesale items and overstock specials. The company specializes in a wide variety of merchandise to distinguish itself from mass retailers such as Walmart and Target. Being in business for more than 4 decades, Big Lots understands what it takes to succeed in business. This key element is customer service. With more than 1,400 stores across two countries, Canada and the United States, the company must place the focus on the customer in order to remain successful.
Customers can contact the customer service department by email, phone, traditional mail and through social media.
Phone Contact Numbers
- Customer Service: 1-800-877-1253
Big Lots Corporate Headquarters300 Philippi Rd.Columbus, OH 43228
The official Big Lots website http://www.biglots.com/is the home for close-out deals and online promotions. Customers can search the weekly advertisements and red tag clearance. The website is divided into categories and departments in order to enhance the customer experience.
When customers land on the customer support page, they will find contact information, FAQs and information regarding the Rewards program and a store locator.
Customer Service Email
Visit http://www.biglots.com/help/contact-usin order to send questions or concerns to the customer service department. This is not the direct email address, but the customer contact page. The form addresses concerns, including, merchandise, reward program, store experience, online purchases, career, real estate and general questions. The company recommends not including personal information when sending correspondence. We sent an email asking the hours of the customer service department. The only hours we found were relating to sending emails.
When contacting the customer service department, customers will be pleased with the short wait time. We called the customer care line and were connected with the operator in less than 60 seconds. Simply call and press 0 and you are immediately connected with a customer service representative. We asked the agent for the phone number for the corporate offices, considering this information was not available on the main website. The agent provided the phone number, 1-614-278-6800, and asked if there was any additional way they could provide service.
After ending the call, we noticed the representative was not hesitant when providing information regarding the corporate offices. Typically, customer service departments are reluctant to provide information concerning the corporate offices. We called and the representative addressed our concerns. Did you have the same experience when you voiced your questions or concerns? Share them below in the comment section.