Contact Big Lots Customer Service

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Contacting Big Lots Customer Service Center

Big Lots is known for an over abundance of merchandise, especially wholesale items and overstock specials. The company specializes in a wide variety of merchandise to distinguish itself from mass retailers such as Walmart and Target. Being in business for more than 4 decades, Big Lots understands what it takes to succeed in business. This key element is customer service. With more than 1,400 stores across two countries, Canada and the United States, the company must place the focus on the customer in order to remain successful.

Contact Info:

Customers can contact the customer service department by email, phone, traditional mail and through social media.

Phone Contact Numbers

  • Customer Service: 1-800-877-1253

Mailing Address

Big Lots Corporate Headquarters300 Philippi Rd.Columbus, OH 43228

Official Website

The official Big Lots website the home for close-out deals and online promotions. Customers can search the weekly advertisements and red tag clearance. The website is divided into categories and departments in order to enhance the customer experience.

When customers land on the customer support page, they will find contact information, FAQs and information regarding the Rewards program and a store locator.

Customer Service Email

Visit order to send questions or concerns to the customer service department. This is not the direct email address, but the customer contact page. The form addresses concerns, including, merchandise, reward program, store experience, online purchases, career, real estate and general questions. The company recommends not including personal information when sending correspondence. We sent an email asking the hours of the customer service department. The only hours we found were relating to sending emails.

Customers can also contact the customer service department here:, as well as the Facebook page and the Twitter page.

Our Experience

When contacting the customer service department, customers will be pleased with the short wait time. We called the customer care line and were connected with the operator in less than 60 seconds. Simply call and press 0 and you are immediately connected with a customer service representative. We asked the agent for the phone number for the corporate offices, considering this information was not available on the main website. The agent provided the phone number, 1-614-278-6800, and asked if there was any additional way they could provide service.

After ending the call, we noticed the representative was not hesitant when providing information regarding the corporate offices. Typically, customer service departments are reluctant to provide information concerning the corporate offices. We called and the representative addressed our concerns. Did you have the same experience when you voiced your questions or concerns? Share them below in the comment section.

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Rate your customer service experience:
Rating: 2.3/5 (4 votes cast)
Contact Big Lots Customer Service, 2.3 out of 5 based on 4 ratings
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14 Comments on “Contact Big Lots Customer Service
  1. I would like to compliment one of your employees. His name is “Rick” and he is manager of the furniture department in your store on Hwy 200 in Ocala Fl. I went into your store to buy a kitchen cart. The model I wanted was not on the floor any more, but Rick said they just recieved more of them. I asked if the store builds them and he said yes, but he was very busy now and couldn’t do it. (This was the week before Thanksgiving and he explained that he was swamped because of the upcoming holidays and everyone wanted it done NOW!). I asked if he could put one together for me by Christmas and he said definitely.

    He called me around the 10th of December, said it was done and I could pick it up. He helped me load it in my car, tie it down securely, and away I went, a very happy customer. He was always very pleasant, very professional, explained everything clearly and not “dumbing down” as some clerks do to elderly ladies. I would definitely deal with him again. Shirley Bower

  2. having trouble with the buzzclub rewards card on line cant look up my rewards points and planning on making a big purchase trying to find out on my account how many rewards points i have i had to reset my password and when i put card # in it says card has already been issued yea because its mine please help

  3. I am a UK resident who visits the US every year and a frequent customer of Big Lots when here. I have a store credit card which I tried to use in your Fort Lauderdale store on Marina Boulevard ( 84). The store told me that they were unable to read it and suggested that I contact head office.
    Would you kindly investigate.


    Chris Wood

  4. I have never been so humiliated in my life as I was today at your Guntersville, Alabama store and had my check disapproved. I have bought recliners, loves eat, matteress and box springs and paid by check and never had a problem. I write checks all the time and never have had any kind of problem. This is the poorest kind of service I have fever can surely bet I will not be in any of your stores again. Then to tell me that I need to chech with the state of Alabama license department. I THINK NOT ,YOU ALL JUST NEED TO LEARN HOW TO RUN A DECENT BUSINESS!!!!!!!!!!!!!!!!!!! THANKS FOR NOTHING BIG LOTS

  5. I would like to you to forward this to Rita Rudy the manager of Johnson City, Tennessee, Big Lots. I would like to say that her associate Manager, Jonathan, has been a great service to her store. I notice that he is a hard worker and very polite to his customers. He greets every customer with a smile. You would think he was the store manager because he has great knowledge about the store. I hope she appreciates him as much as I appreciate being a customer of Big Lots. He is a great asset and to lose him would mean to lose many customers from Johnson City that know him.

  6. I would like to thank your manager Tim at the D’Iberville store in Mississippi. We were looking for a certain gazebo at his store, he did not have one and called several stores in Gulfport and found us one in Pasacagoula. He went above and beyond the call of duty in helping us find one. We really appreciated the customer service that we received from Tim the manager at store #1873. Thanks Tim!!! Sincerely, The Buie’s

  7. I am a frequent shopper at store #1801 – gulf gate shopping center, naples, florida.
    the merchandise selection is wonderful and i’m never disappointed with my shopping trip!
    special thanks and “kudos” to cashiers Dana and Candice – they are always so pleasant, efficient and professional!
    I really love “my big lots”!
    many thanks! sincerely, ruth Stockinger :)

  8. I would like to give compliments to Corey at the Auburn, NY store. He assisted me with a furniture purchase and made my experience seamless & hasslefree. Thank you!

  9. I would like to commend 2 of your employees at Store #4533 on Litchfield Rd in Avondale, AZ. Alba & Jeniese have both provided exemplary service to me on numerous occasions and go above and beyond the expectations of the consumer. Although new to this store, I have been a Big Lots customer for many years and prior to that a McFrugal’s shopper. This store is so friendly and helpful that I have told all my friends about it. Thank you for such good service.

  10. I would like to commend 2 of your employees at store #4533 on Litchfield Rd, Avondale, AZ. Alba & Jeniese provided exemplary service to me on several occasions and go above and beyond the expectations of the consumer. Although new to this store, I have been a Big Lots customer for many years and prior to that a McFrugal’s one. This store is full of friendly and helpful employees and I tell everyone I know to shop there. Thank you for such wonderful service.

  11. I would like to compliment two of your employees. Their names are Marynell Garcia and Gabriel at store #4610. In two different occasions I have gone into the store and have been greeted in a very professional and happy manner. These two persons have gone out of their way to make sure that my family had found what we were looking for. My son went in a couple of weeks ago looking for furniture and Gabriel help him. Gabriel took the time to check to make sure other pieces of furniture my son needed were in stock. All thru the process maintaining a very positive, pleasant and happy disposition. I went in again last week and was
    greeted with a very pleasant “Welcome to Big lots” by the ladies at the cash box. I was again looking at a piece of furniture and a very pleasant lady approached and greeted me. When she offered her assistance I asked her if they had a lay a way plan. She said no, but we do have another plan and she went on and explained what I needed to do to apply. I apply and within minutes was approved. The lady is Ms Marynell Garcia. I mentioned to her how impressed I was with her attentiveness. These employees are so friendly and it sure is nice to go into a store now a days and be greeted with a sincere “Welcome”.

  12. I just want to compliment the employees of the Big Lots, Airport Blvd. location in Mobile, Al. They are always caring, courteous, respectful and eager to help in every way, This is fast becoming a hard to find attitude in many,if not most retail venues in these days, but Big Lots employees are holding the line for customer care. This is the case in every location where I find your stores.

    Thank you,
    A very satisfied customer

  13. I would just like to express our gratitude. I visited the Luzerne store in Pennsylvania today. My husband and I received beyond excellent service. Dave the store manager and James the furniture manager. Both went out of their way to get us the items we were looking for. Very professional courteous and efficient.
    They made my shopping experience very enjoyable and stressless. A++++++ Michele Larksville pa.

  14. I recently visited a Big Lots store in Garland Texas at Northwest Highway and Centerville Road. The people working in their were just great! When I was checking out they said your store was staying open till midnight on Thanksgiving!!! I think this is terrible!!!! Let your hard working employees enjoy their holiday with their families. Shame on you!!!!!

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