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Contact Big Lots Customer Service

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Contacting Big Lots Customer Service Center

Big Lots is known for an over abundance of merchandise, especially wholesale items and overstock specials. The company specializes in a wide variety of merchandise to distinguish itself from mass retailers such as Walmart and Target. Being in business for more than 4 decades, Big Lots understands what it takes to succeed in business. This key element is customer service. With more than 1,400 stores across two countries, Canada and the United States, the company must place the focus on the customer in order to remain successful.

Contact Info:

Customers can contact the customer service department by email, phone, traditional mail and through social media.

Phone Contact Numbers

  • Customer Service: 1-800-877-1253

Mailing Address

Big Lots Corporate Headquarters300 Philippi Rd.Columbus, OH 43228

Official Website

The official Big Lots website http://www.biglots.com/is the home for close-out deals and online promotions. Customers can search the weekly advertisements and red tag clearance. The website is divided into categories and departments in order to enhance the customer experience.

When customers land on the customer support page, they will find contact information, FAQs and information regarding the Rewards program and a store locator.

Customer Service Email

Visit http://www.biglots.com/help/contact-usin order to send questions or concerns to the customer service department. This is not the direct email address, but the customer contact page. The form addresses concerns, including, merchandise, reward program, store experience, online purchases, career, real estate and general questions. The company recommends not including personal information when sending correspondence. We sent an email asking the hours of the customer service department. The only hours we found were relating to sending emails.

Customers can also contact the customer service department here: info@biglots.com, as well as the Facebook page and the Twitter page.

Our Experience

When contacting the customer service department, customers will be pleased with the short wait time. We called the customer care line and were connected with the operator in less than 60 seconds. Simply call and press 0 and you are immediately connected with a customer service representative. We asked the agent for the phone number for the corporate offices, considering this information was not available on the main website. The agent provided the phone number, 1-614-278-6800, and asked if there was any additional way they could provide service.

After ending the call, we noticed the representative was not hesitant when providing information regarding the corporate offices. Typically, customer service departments are reluctant to provide information concerning the corporate offices. We called and the representative addressed our concerns. Did you have the same experience when you voiced your questions or concerns? Share them below in the comment section.

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2 Comments on “Contact Big Lots Customer Service
  1. I would like to compliment one of your employees. His name is “Rick” and he is manager of the furniture department in your store on Hwy 200 in Ocala Fl. I went into your store to buy a kitchen cart. The model I wanted was not on the floor any more, but Rick said they just recieved more of them. I asked if the store builds them and he said yes, but he was very busy now and couldn’t do it. (This was the week before Thanksgiving and he explained that he was swamped because of the upcoming holidays and everyone wanted it done NOW!). I asked if he could put one together for me by Christmas and he said definitely.

    He called me around the 10th of December, said it was done and I could pick it up. He helped me load it in my car, tie it down securely, and away I went, a very happy customer. He was always very pleasant, very professional, explained everything clearly and not “dumbing down” as some clerks do to elderly ladies. I would definitely deal with him again. Shirley Bower

  2. having trouble with the buzzclub rewards card on line cant look up my rewards points and planning on making a big purchase trying to find out on my account how many rewards points i have i had to reset my password and when i put card # in it says card has already been issued yea because its mine please help

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