Contacting BIC Customer Service Center
BIC is well known as a pen and lighter company, but there are more products than these available from the company. BIC produces an entire line of stationary products, shavers and printable labels. BIC was established in 1945 by Marcel Bich and Edouard Buffard with the first pen being released in1950. From there the company spread across the world becoming one of the most popular stationary companies.Click here to leave a comment about your customer service experience.
BIC is a French company so much of the contact information is based in France. We’ve included both home and US contact information.
Phone Contact Numbers
The only US phone number we found for BIC customer service is the headquarters in Connecticut. You can call corporate for customer service during normal business hours EST.
- Corporate: 1-203-783-2000
Writing to the corporate office for BIC customer service is a good idea if the point you want to get across is bigger than a phone call or email. There are two corporate addresses to choose from. The first is the Connecticut office and the second is BIC customer service in France.
BIC CorporationAttn: Customer ServiceOne BIC WaySte 1Shelton, CT 06484
Service CommunicationSociete BIC14 Rue Jeanne d’Asnieres92611 Clichy Cedex, France
It is not safe to return a BIC light to either of these addresses without first contacting BIC customer service by phone. There are detailed instructions on how to return a lighter. You can also receive instructions by email.
The BIC customer service site can be found at http://www.bicworld.com. The site is largely focused on describing the products currently sold in the US by BIC, but there is a bit of customer service here and there. You can also shop BIC products online. The shop applies coupons available online automatically and all orders ship free.
BIC is a socially apt company with a main page on Facebook and smaller pages on both Facebook and Twitter for specific products. We’ve included the two main accounts here.
- Facebook: http://www.facebook.com/pages/Bic/27100034257
- Twitter BIC Pens: https://twitter.com/bicpens
Customer Service Email
If you have a product question or concern, email is one of the best ways to contact BIC customer service. Remember to include a valid email address on the contact form or you’ll never know the answer to your question.
- Customer Service: http://www.bicworld.com/us/pages/contact/
When we contacted the customer service department, we were delighted with the quick connection. We were not pleased with the responses to our answers. After waiting for less than 2 minutes, we asked the agent if we could purchase products online though the main website. We explained we researched the catalogue several times and couldn’t locate a cart option.
To our dismay, BIC does not provide this service. What the agent did next was extraordinary. The agent provided a list of retailers selling the products we were looking for. We realized the agent didn’t have to do this, but they did. When you contacted the customer support team, did they exceed your expectations? Comment below with your thoughts.