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Contact BIC Customer Service

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Contacting BIC Customer Service Center

BIC is well known as a pen and lighter company, but there are more products than these available from the company. BIC produces an entire line of stationary products, shavers and printable labels. BIC was established in 1945 by Marcel Bich and Edouard Buffard with the first pen being released in1950. From there the company spread across the world becoming one of the most popular stationary companies.

Contact Info:

BIC is a French company so much of the contact information is based in France. We’ve included both home and US contact information.

Phone Contact Numbers

The only US phone number we found for BIC customer service is the headquarters in Connecticut. You can call corporate for customer service during normal business hours EST.

  • Corporate: 1-203-783-2000

Mailing Address

Writing to the corporate office for BIC customer service is a good idea if the point you want to get across is bigger than a phone call or email. There are two corporate addresses to choose from. The first is the Connecticut office and the second is BIC customer service in France.

BIC CorporationAttn: Customer ServiceOne BIC WaySte 1Shelton, CT 06484

Or

Service CommunicationSociete BIC14 Rue Jeanne d’Asnieres92611 Clichy Cedex, France

It is not safe to return a BIC light to either of these addresses without first contacting BIC customer service by phone. There are detailed instructions on how to return a lighter. You can also receive instructions by email.

Official Website

The BIC customer service site can be found at http://www.bicworld.com. The site is largely focused on describing the products currently sold in the US by BIC, but there is a bit of customer service here and there. You can also shop BIC products online. The shop applies coupons available online automatically and all orders ship free.

Social Media

BIC is a socially apt company with a main page on Facebook and smaller pages on both Facebook and Twitter for specific products. We’ve included the two main accounts here.

Customer Service Email

If you have a product question or concern, email is one of the best ways to contact BIC customer service. Remember to include a valid email address on the contact form or you’ll never know the answer to your question.

Our Experience

When we contacted the customer service department, we were delighted with the quick connection. We were not pleased with the responses to our answers. After waiting for less than 2 minutes, we asked the agent if we could purchase products online though the main website. We explained we researched the catalogue several times and couldn’t locate a cart option.

To our dismay, BIC does not provide this service. What the agent did next was extraordinary. The agent provided a list of retailers selling the products we were looking for. We realized the agent didn’t have to do this, but they did. When you contacted the customer support team, did they exceed your expectations? Comment below with your thoughts.

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Rating: 1.0/5 (6 votes cast)
Contact BIC Customer Service, 1.0 out of 5 based on 6 ratings
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12 Comments on “Contact BIC Customer Service
  1. To whom it may concern:

    As a 22 year old college student at Kettering University, I go through a respectable amount of pens. I am slightly unorganized which results in many pens getting lost or stolen.

    As of lately I have been keeping a journal that I write in everyday by hand. Historically I have used lower end models of bic pens to write in my journal. The other day I decided to spend a little bit more money on what seemed like higher quality pens with the thought that they would produce quality ink strokes leaving me with a consistant style of writing / ink that I can one day reflect on and appreciate.

    Upon opening the 4 or 5 pack of Bic Velocity model pens, I was impressed by the ergonomic design, and appreciated the sleek look and the way it fit in my hand. However, once I started writing with the pen I was severly dissapointed on the amount of ink splotches it left on my paper.

    Heavy amounts of ink came out of the pen at random times while writing with it. I initially ignored it, thinking that it might be a defect that occors in the beggining and might go away with time – but it did not. I tried using another pen that came in the pack but found that it did the same thing. Highly dissapointed, I fell back to my standard ball point pen with the transparent casing.

    I am severly unimpressed by the quality and of this pen and thought I would point out the deceptive nature of advertising this product as a ball point pen with “added value”

    I regret spending the extra money on what I thought would be a worthwhile investment. The opportunity cost of this small pack of pens is specifially dissapointing for college students, as money is often tight. Moreover, I regret using the product on my journal, which now has irriversible ink smudges on a few pages. Needless to say, I won’t be spending any more money on “Added Value” Ballpoint pens.

    Thank You for hearing my concern, I hope you consider the troubles I encountered with Bic Velocity Pens as on opportunity to improve both product quality, and customer satisfaction.

    Sincerly,
    Don Schmitz
    Kettering University

  2. Dear Sir or Madame, I purchased a package of Bic wite-Out EZcorrect. I would like to know if I can get this product replaced? It would not retract the used wite-Out. I tried to repair it myself. But to no avail. I threw out the packaging. So I can’t take it back to Wal-Mart. Any Advise??? Thank You! Sincerely, Cindy Heath

  3. I don’t have a problem with your pens but, I do have a problem with the give aways. You had a giveaway for the Bic Atlantis and asked for all of my information as well as all my friends information. While I should have known better, I went ahead and allowed it. As soon as I clicked it on it said: “you are not a winner.” I feel that that was too much information to just be told that I hadn’t gotten one.

  4. I recently purchased a large package (20 or 24 I think) of BIC Cristal 1.6 mm pens. They were a variety of different colors. Soon after I opened the package each of the blue pens exploded and ink was everywhere within two days. I thought it was just a problem with the blue pens. I threw them out and didn’t think anything of it. A few days later, the black pens began to do the same thing. I was very disappointed and also threw them away. (My hands were covered with black ink.) Today when I came to my classroom, the green and pink pens are also becoming very messy with ink. Due to the size of the package I purchased, it was not cheap. I have had to throw away at least half so far with little or no use. Please help!
    Thank you.

  5. I recently ran out of my razors and decided to use one of my husbands disposable Hybrid 3 razors. The very first stroke on my leg ripped the flesh right off my leg. I figured it was probably because it was a mens razor and not contoured properly for a woman’s leg. It was extremely painful and I was bleeding “like a pig.” I decided I would never use a men’s razor again. Two days later, my husband used the razor and it literaly ripped three gouges in his face. When inspecting the razor we found that the bottom razor was severely bent in two different locations leaving a good part of the razor bent out in the wrong direction. We have never had something like this happen before and are obviously very disappointed. As I am sure you realize, a cut with a razor is very painful not to mention the embarrassment of having three gouges in your face. The line of skin that was ripped off my leg measures about three inches. I cannot see how this razor passed an inspection before it was packaged. I have saved the razor if you want me to send it to you.

  6. To whom it may concern,

    I have been smoking for nearly 3 years now and have since gone through my share of BIC lighters but never again will I waste another cent on BIC products. The package reads “if you are not satisfied with the performance of this product, we will gladly replace it at no cost to you;” however, the only phone number available is the corporate headquarters. Ironically this phone number seems to be disconnected 24/7. For a product to advertise and proudly state “made in the USA” I would hope one day that customer service become a part of that mantra.

    sincerely,

    Viviana P.

  7. Please invent a new white out screw on top that does not leak. No matter how hard I screw the bottle with the junk on the top it leaks. thank you

  8. I will never buy bic soliel razor blades again!!!!! In my many years of shaving my legs I have never been cut up so bad. Isn’t the whole point of shaving to make them smooth to the touch and look good? Well if anyone touched my leg right now I’d scream and I’m too embarrassed to let anyone see my scabby legs!!! What a waste of money and time!!!

  9. i would like to buy the bic metal 5 count razor pack, but have not been able to find them anywhere.

    i would like to know where i can but the bic metal razors that use to come in grayish color pack with 5 count. we really love these razors and have not found anything compatible. please tell me where i can or order these razor

    sa

  10. Your Wite Out EZ Correct is the worst. I just threw away three of them that were nearly full. I have tried over and over to use these with little-to-no satisfaction. The correction tape does not come off on the paper 100% and when you try again, the second stroke pulls off the first bit of correction tape and the whole thing gunks up. I haven’t purchased your pens in years, so I should have assumed your other products were trash. Thanks for nothing. Enjoy my $4. Try spending on research and develop a decent product.

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