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Contact Betty Crocker Customer Service

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Contacting Betty Crocker Customer Service Center

Betty Crocker is a banking company that specializes in consumer foods, but there are some home products and cooking supplies on the product list as well. Betty Crocker is a participant in the Box Tops for Education program so there should be a Box Top on most Betty Crocker products. Betty Crocker is part of the General Mills family with Progresso Soup, Cascadian Farm and Green Giant, among many other household names.

Contact Info:

General Mills, the parent company behind Betty Crocker, is good at sharing customer service information for all brands. Some consumers may notice that some of the contact information overlaps and some is unique.

Phone Contact Numbers

  • Customer Service: 1-800-446-1898
  • Fax: 1-763-764-8330

Mailing Address

Instead of calling the Betty Crocker phone number, customers can choose to write a letter to the customer service team. Address the letter to:

General MillsPO Box 9452Minneapolis, MN 55440

Official Website

Baking tricks, recipes and customer service information are all located on the official website at http://www.bettycrocker.com/. You can choose to join the Betty Crocker family and subscribe to email newsletters, log in to your account and even access online coupons. Betty Crocker is a General Mills brand, so you’ll find links to the corporate site and other General Mills brands on the bottom of each page of the website.

Customer Service Email

Fill out the form on the Betty Crocker website to contact the customer service team. The form is short and sweet, but it does require your age and email address. We used the form to ask Betty Crocker for a list of food products safe for children with peanut allergies. Some companies share that information online, but few offer a complete, concise list for parents.

Our Experience

The customer support team is friendly and helpful. We were able to speak with a live agent in less than 2 minutes and ask questions relating to the hours of operation. The agent explained the Betty Crocker customer service department is available by phone from 7:30 AM to 5:30 PM CT Monday to Friday. The call center is closed on the weekends. We also wanted to know what happens if we have a concern and customer service department is closed. The agent recommended using the email system or contacting the customer service department through social media. An agent will see the message the following business day and respond within the allotted amount of time.

Great overall customer service skills from the Betty Crocker team. Was your customer experience similar? Comment with your story below.

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12 Comments on “Contact Betty Crocker Customer Service
  1. My sad tale and frustration.

    Today I made a chocolate cake that has been a favorite of my family and church friends for many years. A dear friend asked if I would make one for her Son’s Birthday today.

    It has been some time since I have made The Cake so bought my usual cake mix the Betty Crocker Devils Food Chocolate Cake Mix. I noticed the box looked very different, smaller and cheaper. After baking the cake it was obvious that it was not the nice dense cake of the past, it crumbled and pieces did fall off the edges just removing it from the pan. Thankfully I make a very special frosting and hoped it would hold the cake together. It was most difficult to do the sides as every touch with the frosting would pull away the cake as I lifted the knife, A very frustrating morning!

    The cake I took today was a far cry from the ones I have given them in the past and I was sorry it could not have been as they just lost a Husband and Father.

    It seems as though we are now a country of products that are sized smaller, packaged cheaply, and the superior quality is gone. I realize you are not the only company downsizing your products, but just had to finally voice my frustration. I was telling my friend just now my sad tale and she happened to have an old cake mix in her cupboard. It was 18.25 ounces and the one I did today was 15.25, no wonder it looked like an over sized cupcake.

    Thank you for listening to my very sad situation and day, I feel so discouraged for the loss of the high quality our businesses, our country, and our people used to enjoy.

    Nancy Radenbaugh

  2. My name is Eunice am from Africa coutry called Tanzania i would like to ask you if i want to purchase the product what can i do?

  3. I am not a complainer, I have never complained about anything or any product , but this is the 1st. I have used nearly all my adult life the Betty Crocker scalloped potatoes and like every corporate greed company you have reduced your amount of product so much that now I am feeling ripped off for the same money!! Usually 2 boxes was perfect & with a generous amour for leftover , yesterday I had to put 4 together & the left over amount was even less!!. I know this trend did not start yesterday but I am just finially so fed up I will start making my own you have lost a very loyal customer to your corporate greed!. You can tell yourself it’s not corporate greed& come up with 100 excuses, you have your own marketing team to hide the real truth , in the end I know how big business operates and the ruthlessness , the game has turned to money which turns into corporate greed, and me the consumer pays the price! How else is big manufacturing going to keep up with projected profit. You should be ashamed!!!

  4. I have been using the Betty Crocker Fudge Brownie mix for quite some time. However, recently I noticed some chewy material in the finished product. I though I had not cut the top of the bag correctly and some of the plastic had gotten into the bowl. Then I watched more closely and that was not the problem. I sifted the dry mix through my fingers and found nothing though the problem still occurs. The pieces look a little like string and I have washed and saved some of them if you want to examine them.

  5. I’ve been buying your butter & herb mashed potatoes for years. Now you’ve changed the recipe. It’s not good at all. Everyone that I’ve introduced them to are also dissatisfied. Why would you change something that you perfected? Now I’m on the hunt for a new mashed potato. THANKS ALOT BETTY CROCKER!!

  6. My 3 granddaughters & I get together each year on Dec.23rd
    to make cookies for Christmas This year we tried the White Chip Macadamia Nut mix from Better Crocker with use by 11MAR2014AV21445 [not out of date].Of course we sample some as we go along….Much to my surprise/disappointment the cookies from your mix tasted old as if nuts used were not fresh.They were so bad we went back & removed them from the cookie boxes we made so no one would get sick as we take pride in our reputation as cookie makers……..
    I wanted to let you know ASAP as you may want to issue a RECALL on this product.
    Respectfully yours,
    Joyce Self

  7. I have been using the Betty Crocker fudge brownie mix packets for years and everyone loved them. Recently, the package has changed and the flavor of the brownies is different. This has been noticed by those folks and myself. The rich flavor is no longer there. We miss the original formula and would love to see it come back, even if it costs a few cents more.

  8. So I’ve never been one for frosting. I actually prefer my cake wihiut it and even my sugar cookies, that is until I discovered RAINBOW CHIP !!! Its my favorite comfort food! Whenever life had gotten the better of me I’d indulge in a spoonful with my coffee and all my stress would melt away! Once a month my kids and I would dip grahm crackers in it for snack during our movie night. I finally ran out and whem I went to buy more much to my surprise it BEEN DISCONTINUED???!!!!!!!!!! WHAT THE HELL? Im now on strike against betty Crocker products as silly as that sounds and will no longer buy the products until rainbow chip comes back! It was mine and my best friends favorite and I wanted to send him some at college because he was homesick and I couldnt even do that! ; ( please please please bring it back!!!!!!

  9. My husband recently purchased a Betty Crocker German Chocolate Cake Mix and the Betty Crocker Rich and Creamy Coconut Pecan Frosting. When I opened the frosting it had a clear watery substance standing on top and so I stirred it up and applied to the cake. It tastes awful, I am not sure if the coconut or the pecans were bad in it. Anyway we were unable to eat the cake – these days it is hard to spend money on items that are not edible.

  10. I baked a white cake in two round greased pans after cake was done in about a hour I started to place frosting on it and the top cracked open and it was horrible to cut it fell apart

  11. I have bought and used many things with the Brand name Betty Crocker from tea kettles, pots and pans, dishes, toasters to cutting boards. I loved these things. However I bought a hot air popcorn maker shaped like a soccer ball. It is the worst appliance ever. Last night I made popcorn with this appliance and today I am still picking up unpopped kernels that flew several yards away from the popper. It felt a little like a battle zone. I found I was trying to protect my eyes as well as other parts of my body. I bought fresh popcorn and over half the kernels didn’t pop. The picture on the box is also misrepresented as it shows the popcorn going directly into the plastic lid colored like a soccer ball….I look after a 41 year old mentally challenged lady that would have used this lid as she doesn’t read…..it would have melted. I would like a replacement hot air popper as this one is unsafe and does not stand up to the Betty Croker trade mark, by being tested and approved. I hope that I can receive some satisfaction regarding my complaint. Thank you for your time.

    Lily -Ann Young

    • I just made my comment and there was a space in my email address so it erased it or something. Anyways I don’t usually complain but this appliance is unsafe. The soccer ball shaped hot air popcorn popper. I used it for only the second time this year. I was sooooo annoyed. I felt as though I was in a battle zone. Unpopped kernels flying all over my kitchen and living room yards from the popper. I was using fresh new popcorn and what didn’t fly went into the bowl…over 1/2 of the popcorn was unpopped. The picture on the box is also very misleading as it shows the plastic top doubles as a bowl to serve popcorn in. The lady I look after is intellectually challenged and doesn’t read…she’s 41. She looked at the picture on the box and had she been alone might have been injured by hot melting plastic. I have pots and pans, dishes, colander, kettle, a toaster, cutting boards and spatulas all of which I love with the name Betty Crocker on them. I want a new safe popcorn popper….there is no way this appliance was tested and approved by the Betty Crocker name. Thank you for your time. Lily-Ann Young

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