belk

Contact Belk Customer Service

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Contact Belk Customer Service

Contacting Belk Customer Service Center

Belk is a clothing and accessory store with an offline (bricks and mortar) and online presence. Customers can choose to shop at home and have merchandise sent to their home address or shop in stores. There does not appear to be an option to shop at home and have merchandise sent to a local Belk store.

Contact Info:

Phone Contact Numbers

For customers who want to call Belk customer service, calls should be placed between 9 a.m. and 9 p.m. The call center is open seven days a week. If you are a member of Belk Rewards Credit Card and you need customer service, call between 8:30 a.m. and 7 p.m.

  • Customer Service: 1-866-235-5443
  • Belk Rewards Customer Service: 1-800-669-6550

Mailing Address

The mailing address for letters of praise or complaint is not the same as the address where customers send return items. We understand it can be difficult to find the return address for companies like Belk so we have included the address where returns are sent for your convenience.

Belk Attn: Customer Service2801 W. Tyvola Rd. Charlotte, NC 28217

Or

BFCAttn: Belk Returns3805 Furman L. Fendley HwyJonesville, SC 29353

Official Website

Take a look around Belk’s official website at https://www.belk.com. The website is clearly designed for the customer to find new and exciting fashions and for Belk to announce current promotions, but behind the marketing is a strong customer service website. Click the Customer Service link at the top of the page to visit https://www.belk.com/AST/Misc/Belk_Stores/Customer_Service.jsp, a comprehensive customer service page with everything from customer service phone numbers to email forms.

Customer Service Email

Email is a strong means of communicating with Belk customer service without waiting on hold or waiting forever for a letter to arrive, be read and responded to. In addition to various feedback forms there is also a direct email address for Belk customer service.

Advertising and Sales Feedback: https://www.belk.com/AST/Misc/Belk_Stores/Customer_Service/Tell_Us_What_you_think/Ads_Sales_Promotions.jsp

Merchandise Feedback: https://www.belk.com/AST/Misc/Belk_Stores/Customer_Service/Tell_Us_What_you_think/Merchandise.jsp

In-Store Experience: https://www.belk.com/AST/Misc/Belk_Stores/Customer_Service/Tell_Us_What_you_think/InStore_shopping_Experience.jsp

Online Experience: https://www.belk.com/AST/Misc/Belk_Stores/Customer_Service/Tell_Us_What_you_think/Online_Shopping_Experience.jsp

Customer Service Email: belk_customer_care@belk.com

Our Experience

The Belk customer service line is automated like most customer service lines. Press 1 to place an order, 2 to check an order, 3 for cr4edit card support, 4 for gift card balance, 5 for Belk store information, 6 for wedding registries or 0 to reach a customer service representative. After pressing 0 our call was transferred to an agent who picked up the call in less than a minute despite the fact we listened to all seven options before selecting.

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