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Contact Beachbody Customer Service

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Contacting Beachbody Customer Service Center

Beachbody is a fitness company which sells popular products such as P90X, Insanity, TurboFire, Body Beast and Slim in 6. The company is well known for its infomercials as well as its claims to improve the overall health and well being of its customer base.

Throughout the history of the company, it attempts to attract new customers by offering free trials of its more popular products. Although free trial is a great way to generate business, customers need to have the assurance a company will not leave them high and dry when the trial is over. When customers have questions, Beachbody has answers. The customer support team is available Monday through Friday, 6am to 6pm PST.

Contact Info:

Phone Contact Numbers

  • Customer relations: 1-800-470-7870
  • Sales: 1-800-998-1681

Mailing Address

Beachbody, LLC3301 Exposition Blvd., 3rd FloorSanta Monica, CA 90404Attn: Director of Online Operations

Official Website

Go to http://www.beachbody.com/in order to get insightful information relating to the cache of Beachbody products and services. Customers have the ability to learn about the products, see success stories, view videos and receive support from a community of like minded individuals.

Customers can also use the site to reach out the customer support team by calling the customer support line, emailing the customer support team, sending correspondence to the corporate headquarters and connecting with a customer care agent through social media.

Customer Service Email

Visit https://faq.teambeachbody.com/app/askto send an email to the customer support team. The topics vary, depending on whether or not you are a customer or a coach. We sent a message asking if customers need assistance with product care, is it better to seek out a Beachbody coach or contact the customer support team.

Additional ways to contact the customers support team include social media and the Live Chatfeature.

Our Experience

The customer relations team is on point relating to customer questions and concerns. We were on hold less than 1 minute before a customer care agent answered our call. We got straight to the point and asked how do customers stop their credit cards from being charged in the event they were taking advantage of a free trial. The representative explained customers must return the product AND call the company to avoid charges. A common misconception is customer can return the product with a post mark of the final day of the trial and a credit card will not be charged. The company must receive the product prior to the end of the trial.

We are happy the customer support team provided an honest answer. Our experience went well, how did yours go? Share your thoughts with us below.

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Rating: 1.0/5 (3 votes cast)
Contact Beachbody Customer Service, 1.0 out of 5 based on 3 ratings
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18 Comments on “Contact Beachbody Customer Service
  1. please cancel future charges $$$$$ to my checking account had no idea it was going to cost me almost 100$ more over what i already paid. when you have limited funds it hurts your pocket book please cancel beachbody club and activit vitamins

  2. I sent in my before and after pics for my asylum tshirt over a month ago and haven’t gotten any response it didn’t take this long for my insanity shirt like whats going on

  3. CANCEL the delivery of “pills” and charging me $34.29 every month!!! I have asked, called and now I am emailing. STOP charging me and sending the vitamins or pills each month. Jamie Ponzio

  4. I received credit for one charge on my card for 1 one bottle of vitamins but have returned 3 bottles in all. I am still due credit for the other 2 bottles I shipped back to you a month prior to the last shipment. Please issue credit due to my card

    thanks, Pam Baker

  5. Was on hold for 30 mins when I called. Recording said approx. wait time 5 mins. Tried live chat was kicked off of that. Have problem with my recent order. VERY FRUSTRATED!!

  6. Please cancel the delivery of Shakeology.I called last month to cancel and send back the package but did not received the credit.
    thanks, Anouk Underwood

  7. I need to cancel my membership cause I have hip and knee pain from my job, and not sure how long it will take to heal. Plus I am 60yrs old and need a lower inpack routine. Customer # 15088070
    Thank you.

  8. please cancel activit vitamin.
    stop charging me monthly for vitamin. i don’t want them.
    I tried to call to cancel but my number and address changed it said do do not match our records. old adress 1060c hemlock hills dr. no more shipment i will be returning the pills and give me credit not used 8-5-14 i called last month bernice walker

  9. the customer service shouldnot be automated and voice prompt.
    if you have aquestion or information changed cut you off.

  10. I received a bag of vanilla shakeology with a hole in the bag. The shake mix was all through the box when I opened it. I called beach body immediately. I was told that another bag would be sent out right away, so I trashed the one with the hole. Days later I received an email saying I had to call a phone number. I called right away and the call went straight to an answering machine saying a beach body rep would call me back, so I left all my info clearly on the recording on Monday. It is now 1 hour before Friday and no return call has been made to me. So I just called beach body tonight and was on hold several times will poor English speaking people whom eventually gave me another number to call that was good English speaking woman whom also put me on hold several time and could not help me either??? She told me than her supervisor told her that I was given a number to call in an email and I had to call it. I explained than I did and nobody called me back and asked to talk to her supervisor. She said yes he is right here please hold on. After 17 minutes on hold I hung up. I’ll bet her supervisor was laughing while I was on hold.
    Regardless, this is very poor services. I have also placed several orders online for products and received order confirmation. Waited weeks for product delivery without notification of anything other than the order confirmation to find out than my credit card was refunded and the order was never sent. No email of an order cancelation from the company??? I also think that this is very poor service. Beach body service Has been increasingly sucking. Perhaps beach body is to big for there own good that they can’t take care of their customers??? I like shakeology but don’t like the poor service that is provided by the company. Perhaps I need to find another company to do business with as Beach Body no longer needs me as a customer.
    Respectfully,
    Jerry

  11. this ridiculousness that one has to go through so many hurdles to cancel an order and or get refund for an order. on the 800 phone number they give a link and this take you to nowhere……this says a lot about a company. I want to cancel future of on the club and the vitamins, I would like a refund on the my last order of which I have not even opened yet.

  12. Apparently, when I was placing this order for T25, asking the question, “WOW, with these extras it sounds like this will cost More Than 3 Payments of $39.95 + $14.95/Shipping & Handling.” AND BEING TOLD ‘NO, IT’S NOT’….Was a LIE! IT WAS WAAAY MORE!!!!
    – I also asked to that the 1 Time Trial on the Supplements be JUST THAT > 1 TIME ONLY….THAT TOO WAS IGNORED!
    – I have tried several Customer Service Numbers and Beach Body Links to CANCEL ANY REMAINING CHARGES AS I FEEL I AM BEING TAKEN ADVANTAGE OF. Contact with this Company is Outrageously Difficult.
    >> 1st Payment: $141. 08/05/2014
    >> 2nd Payment (s): $ 35.50 / $ 41.98 / $ 80.23
    CANCEL!! CANCEL!!!! CANCEL!!! CANCEL!!! CANCEL!!!!

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