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Contact Barnes And Noble Nook Customer Service

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Contacting Barnes and Noble Nook Customer Service Center

Barnes and Noble is a book company that once had quite the hold the paper book market, but as eBooks took over the market and several book companies started going bankrupt, Barnes and Noble moved into the eBook market with the the Nook reader. The first Nook wasn’t the greatest in terms of functionality and some users complained of eye strain, but technology advances quickly and soon the Nook took on new life in color and HD varieties. Barnes and Noble Nook customer service is there to help owners access every capability of the Nook and to address concerns from potential buyers about the product.

Contact Info:

Phone Contact Numbers

The Barnes and Noble Nook customer service department is open from 8 AM to 11 PM (ET) Monday to Friday and 9 AM to 11PM (ET) Saturday and Sunday.

  • Customer Support Call Center: 1-800-843-2665
  • International Callers: 1-201-559-3882

Mailing Address

If you want to send your comments or complaints to Barnes and Noble Nook customer service by mail, you have multiple choices. First you can visit the Contact Uspage and Find a Store using the Store Locator at the bottom of the page. This will give you the specific address of the Barnes and Noble Nook provider in your area. Many stores offer limited Nook customer service, so corporate may be a better choice. To send your letter to corporate, address the letter to:

Barnes and Noble CorporateAttn: Nook Customer Service122 5th AveNew York, NY 10011

Official Website

The official website for Barnes and Noble is located at http://www.barnesandnoble.com, but Nook customer service is available at http://www.barnesandnoble.com/u/NOOK-Support/379003184. Here you will find dedicated FAQs for each of the Nook models. There have been a LOT of questions asked, so many customers find the answer they’re looking for before contacting customer service.

Other means of contacting Barnes and Noble Nook customer service include:

Customer Service Email

Barnes and Noble Nook customer service is available at support@book.com. Email the support team with technical or other consumer questions any time, day or night. Your communication will be answered as soon as a customer service representative reads the email.

Our Experience

When we contacted the customer service department, the first thing we encountered while listening to the automated system was a long list of options. This many options could easily confuse the average customer. We finally selected the appropriate department relating to general questions. After waiting on hold for approximately 3 minutes, we spoke with a live agent.

We asked the agent if the older models of the Nook could handle the new operating systems from Android. The agent explained that select models could, but the upgrades were limited. Newer operating systems such as Ice Cream Sandwich are not available on all products. The overall experience was delightful and the agent was knowledgeable about the product and the operating system. We want to hear from customers just like you with you good and not so good stories of customer service.

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Rating: 4.0/5 (2 votes cast)
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4 Comments on “Contact Barnes And Noble Nook Customer Service
  1. My nook color had charge terminal problems after 14 months of use I contacted barnes and noble on several occasions with no results. I purchased as
    Samsung galaxy as a result and haven’t vused my barns and noble account since neither has my wife Camilla.
    ?

    D

  2. Dear Customer-Service,unfortuneately I did not receive my ordered Blue Ray “Charulata” up to now(UPC 0715515109116).Can I get this item or is it lost?Thanks for any information in advance Peter Berger

  3. Dear Customer service,

    I bought Nook HD July 2013 at Oregaon US during my visit. After my return till last week it was functioning properly. Now I found It was not charging and am not able to open and use the tablet. Will you kindly suggest if any service centre is available in India especially in Chennai so that the same can be made alright. Any other suggestion will be appreciated.

    thanks

    vasumathy

  4. It has been so long since I have used my Nook that I don’t have any idea what my user ID or password.. I have changed them a few different times so I sure would like your help. Thanks Joyce
    I can’t get in my account to order books….

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