Contacting AXE Customer Service Center
AXE is a body spray for men that’s been around for a few years. The marketing push is clearly toward the 20-something with testosterone flaring and women on the mind. The official website is packed with moving pictures and Flash elements, so it could cause a few issues with older computers.
Phone Contact Numbers
Your AXE customer service agent is ready to take your question or comment, as long as you call between 8:30 AM and 6 PM (ET) Monday to Friday. There are no agents available by phone on the weekends.
- Customer Service: 1-800-450-7580
If you are having a medical emergency and you need help right away, call 9-1-1. There is also an emergency line available through Axe customer service, though this line should not be used in place of calling medical help if needed.
- Medical Emergency: 1-800-745-9279 or 1-800-745-9269
You can also contact the company behind AXE customer service, Unilever. Agents are available from 8:30 AM to 6 PM Monday to Friday.
- Unilever: 1-800-298-5018
AXE is a product of the Unilever company. You can address your letter to Unilever corporate.
Unilever800 Sylvan AveEnglewood Cliffs, NJ 07632
The official website for AXE customer service is http://www.theaxeeffect.com. If you attempt to visit Axe.com you’ll be taken to a rather dull site about portfolio management, not the AXE body products you’re looking for. The contact page is located at http://www.theaxeeffect.com/ccontact.html. We thought it important to link directly to the contact page because we had a bit of difficulty finding a link to the contact information on the main page of the site.
Axe is available on popular social media sites Facebook and Twitter.
Customer Service Email
AXE customer service is available for customers who don’t want to call or write a traditional letter. The form is located on the AXE website, which could make it difficult to fill out using a mobile device, especially if the device is not Flash-ready.
- Customer Service: http://www.theaxeeffect.com/contact.html
We sent an email to the customer service desk praising a particular scent of Axe and inquiring about coupons. The form was extremely difficult to fill out even on a large computer screen. We’ll see if we hear back.
When you contact the customer service department at AXE, you will don’t have to worry about a confusing automated system. There are three options and the system states to press0 to contact with a live agent. After pressing the appropriate option, we wanted to know if customers had a problem with the product after purchase, should customers contact the retail location or AXE for resolution.
The agent recommended contacting the retail location first, then AXE. The agent told us AXE could not assist in the return of a product, but could assist in the event there is a problem with the packaging of the product itself. Our experience was great, but this could have been an exception. Tell us about your customer service experience. Shout out below.