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Contact AXE Customer Service

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Contacting AXE Customer Service Center

AXE is a body spray for men that’s been around for a few years. The marketing push is clearly toward the 20-something with testosterone flaring and women on the mind. The official website is packed with moving pictures and Flash elements, so it could cause a few issues with older computers.

Contact Info:

Phone Contact Numbers

Your AXE customer service agent is ready to take your question or comment, as long as you call between 8:30 AM and 6 PM (ET) Monday to Friday. There are no agents available by phone on the weekends.

  • Customer Service: 1-800-450-7580

If you are having a medical emergency and you need help right away, call 9-1-1. There is also an emergency line available through Axe customer service, though this line should not be used in place of calling medical help if needed.

  • Medical Emergency: 1-800-745-9279 or 1-800-745-9269

You can also contact the company behind AXE customer service, Unilever. Agents are available from 8:30 AM to 6 PM Monday to Friday.

  • Unilever: 1-800-298-5018

Mailing Address

AXE is a product of the Unilever company. You can address your letter to Unilever corporate.

Unilever800 Sylvan AveEnglewood Cliffs, NJ 07632

Official Website

The official website for AXE customer service is http://www.theaxeeffect.com. If you attempt to visit Axe.com you’ll be taken to a rather dull site about portfolio management, not the AXE body products you’re looking for. The contact page is located at http://www.theaxeeffect.com/ccontact.html. We thought it important to link directly to the contact page because we had a bit of difficulty finding a link to the contact information on the main page of the site.

Axe is available on popular social media sites Facebook and Twitter.

Customer Service Email

AXE customer service is available for customers who don’t want to call or write a traditional letter. The form is located on the AXE website, which could make it difficult to fill out using a mobile device, especially if the device is not Flash-ready.

We sent an email to the customer service desk praising a particular scent of Axe and inquiring about coupons. The form was extremely difficult to fill out even on a large computer screen. We’ll see if we hear back.

Our Experience

When you contact the customer service department at AXE, you will don’t have to worry about a confusing automated system. There are three options and the system states to press0 to contact with a live agent. After pressing the appropriate option, we wanted to know if customers had a problem with the product after purchase, should customers contact the retail location or AXE for resolution.

The agent recommended contacting the retail location first, then AXE. The agent told us AXE could not assist in the return of a product, but could assist in the event there is a problem with the packaging of the product itself. Our experience was great, but this could have been an exception. Tell us about your customer service experience. Shout out below.

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49 Comments on “Contact AXE Customer Service
  1. I was gonna write earlier and complain that your chocolate Axe body spray doesn’t have the affect on women that your commercials expresses. I came out of the shower and sprayed the spray, wrapped a towell around my waist and walked to the kitchen right past my very hot wife. I got a glass of water and went back to the bedroom disappointed that I wasn’t attacked… I picked up my phone to write you a quick note of disappointment in your product when my wife rushed into the room. Anyways, that was a few hours ago. I guess I am writing to say thanks for making chocolate Axe.

  2. My husband has used your products for a few years now , but twice in recent months I have had to return his axe phoenix deodorant because when we got it home it wouldn’t twist up, the store has taken it back and let me swap for an new one. Just wanted to let you know because it is an inconvenience, thank- you ….Lisa Horvath

  3. I’ve been using axe products for years. When I saw you had a razor and shaving products, I was very excited I bought the razors and everything and I’m here to say that I hate it and now bc I’ve used I’m stuck with it now. I wasted my money.

  4. Hi my name is Drew and I have been using your product for while now and I think AXE is AWESOME!! I was wondering if i can have some free stickers? i will help advertise your product on my cars, boats jet skis, RV, bikes, scooters, skateboards, my helmet anywhere to advertise them. Thank you Drew Huerta.

  5. Just want to say thanks for the birthday razor and that new chilled face wash. That shit smells amazing, definitely need to check out the other chilled products now

  6. Hi. I buy your products all the time. But recently it was unsatisfactory. The deodorant “Phoenix” doesn’t work. I have also tried others such as “Apollo” and “Choclate”. They haven’t worked from me. Also your shampoo has not had girls all over Me like you have advertised. Pit pit chest does not work with the ladies. I would appreatie a response.

    • Hi Jake i am writing about Axe. I would really like to discuss what you said and how you feel about Axe products. i would greatly appreciate your correspondence.
      thanks! HaiLee

  7. When watching your new stay cool commercial on tv I as a women felt infuriated. The fact that women and young girls have body issues and are not only trying to go on crazy diets but also killing themselves because there not “getting hotter and hotter” as you said on your commercial. I don’t think that you realize how horribly disrespectful the message you are sending is. Some women and young ladies would love to look like that however it is hard in today’s society unless you would like to go to extremes!!

  8. I wanted to write a letter or email to the company, but couldn’t find how, so I’m hoping that if I comment here that my words will be shared… Anyways, I adore the smell of woman’s anarchy (the first one, that’s pink). I think that they should make lotion, and deodorant too for women in this scent, because I tell you what, I feel like I smell like a badass women, and I want that to intensify. THANK YOU AXE!

  9. I have been using your product for years. I have no complaints except that, we need for you guys to make a lotion… What are you waiting for?

  10. hi my name is nicole and i wanted to write you guys and ask you guys to please keep the axe for women out so we can buy it , because i am telling you my self that i love the sell and would like to see more axe for women out to buy then buy it and use it and then it is gone again . i rather use axe for women then anything else .thank you so much for listening to me
    nicole

  11. Hi can you please please please bring back Tempest, Java and Mirage whats the craic? If only just for a short time limited edittion or something like that retro themed? Every one will love see it back old school n tha, those new to the scents will love it and sales will boom simple!

  12. Very disappointed in this product I bought AXE fresh glix deoderarent I used it for about 3 days it started pealing my skin off of my arm pits it burned and I will be contacting them as swell

  13. I bought the axe gift set for my son, The anarcy shampoo-conditioner, body wash, spray and chilled face wash. Both of us used the face wash. After washing our faces and rinsing, both of us had red burning rashes on our faces. It still burns 24 hours after washing it off. I had to use the burn cooling gel out of my first aid kit to stop the burning. Our faces are still red and now the skin is flaking off and itching. Please look into this so no one else has to suffer.

  14. Hey will you please bring back Axe Relapse? I have a can that barely has any in it and every time I open it the smell brings back so many good memories of when I was younger. It smells great and would love to see it in stores again.
    Russ

  15. Just bought the husband a new Axe razor since the entire family uses Axe products daily..The razor kept popping off while he was using it and even a new blade didn’t fix the problem..very disappointing considering so many of their products are used in this household…If you want several cuts while shaving and a frustrating experience run out to the store and pick up the new Axe razors

  16. Your Anarchy anti perspirant/deordorant lot #07283UR37 plastic container had sharp plastic shards on the edge and covered by the product When I applied the product the plastic cut my underarm which was not a pleasant experience. I’m surpriised your supplier doesnt have a quality control program to catch defective containers.

  17. I purchased axe shower gel plus shampoo for my husband and when he went to use it it was full of water. We are very upset cause not only have we lost money we had to go buy another bottle. I hope you can do something about this.

  18. I recently found an inch long piece of black plastic in my deodorant. It was near the bottom but angled upwards pretruding from the gel. The plastic had a nice a sharp point on it and i was able to pull the plastic piece out with it not being attached to anything, but i just wanted to warn you all about the occurrence.

  19. what is your component of communication? how u comunicate you product with costomer?
    waiying for your rply

  20. hi,
    I really love your brand and I was hoping that you could reintroduce the AXE dry ice night. I really liked the smell of it.
    It would be awesome if I would find it back in the stores.
    Thanx

  21. Hey axe team I must say I really love the product you all have created over the years but I had just gotten out of the shower the other day and used all axe products except for one thing the only thing that I wish axe would have made was a body powder!!!! Man would I love that we’ll I just wanted to see if anyone had that in mind because I’m sure that would be a major top sale thanks sincerely Travis

  22. As a girl it is hard to find a good perfume out there. The new axe anarchy for women smells fabulous and I was wondering if you could make a perfume version of it rather than the spray because the spray wears off after a few hours. Thanks!

  23. Fifth consecutive can of AXE antiperspirant …..Defective spray nozzle which collapses inside the easy twist section which causes the nozzle to spray inside the twist section rather than outside.I Have thrown away a few almost full cans already.

  24. My wife has been using the axe excite body wash for over a year now, due to the fact its the only soap she can use that does not break her out because her eczema. She has been using soaps and body washes her whole life, & when she uses expensive washes such as “Aveeno” it instantly creates a break out, so you do the math there. Marketing tactic 101, I would start an entire campaign just for this demographic of consumers.

  25. My wife purchased one of your razors for me back in January. Well, I have never used any razor, including Mach III Turbo, Fusion and others, that has given me so many shaves. I shave my head and face. I receive 16-18 shaves (head and face) per blade. The norm up until now has been a maximum of 6-8. Well done. The problem, is Wall Mart does not have them where I live. Terribly sad. I highly recommend them for people, especially those like myself who have a beard that is like 85 grit sandpaper.

  26. I recently purchased Black Ice Axe and Apollo, aroma is close to that of a cologne. They are both great products, unfortunately when applied and in contact with sweat it tends to have a reaction causing a mellow/foul odor. I will switch back to ESSENCE as it is and dose what I wanted to…calls the girls ^.^

  27. I use the axe for women body spray and I would like to know if you all be coming out with a deodorant stick for women also.

  28. I also love the womens axe deodorant but now target has quit selling it and now walgreens has stopped selling it. Walmart is the only one and I really don’t like shopping and supporting them. Plz put it back in more stores…..please

  29. I started using your product years ago and really love the fresh herbal scent “Tsunami”
    but after a while couldn’t find it anymore. So I found the scent “Music” that was close
    and used that although I didn’t like it as much. Why do you keep changing the product
    names and scents? I don’t like any that you have now and it gets rather expensive
    to keep trying different ones trying to find something I like.

  30. I have suggestion for commercial. Since i been using axe for few years now, not knowing how many people know this but axe works better then most cleaners you get to get grease oil off you from working on cars!! I was covered in heavy grease from working on diesel truck all i used was AXE an came right off with lil scrubbing. Thank you

  31. I am a die hard fan of the purple axe pomaide. It is the only product that works for my hair. Love the fact it washes out easily, holds well and i love the scent. The only problem.i have is that i go through about 2+ cans every 3 weeks. Can i get some coupons? Customer loyaltydiscounts? I will pay the $10 per can, but imdropping like $30 a month! I live in san francisco and its expensive here! Thank you! Devoted axe lover

  32. Would you please make an antibacterial Apollo® Body wash Thank you for taking the time to read this i will wait pariently for your response

  33. First, don’t make users sign up for emails and submit their birthdates to you in order to leave feedback on your products via your website.

    Second, I like your products, but the 2.7oz deodorant container is too tall. I buy the product because it works, not because it appears that there’s more there, only making it more difficult to travel with… Hard to fit it in the travel bags or the plastic bags for liquids on airlines. Don’t like to travel with the mini ones as am afraid I’ll run out not knowing how much is left… which brings another innovation: would be nice to see how much is left in the container.

  34. IM goin to take AXE to court for fake advertisement.. I want scientific proof it “makes you the center of a girls universe

  35. I bought you disposable razors last year and the guys loved them but camt find them anymore. Why did u stop making. They are disappointed

  36. I started buying you products for women. I have to say I love Anarchy 2 but was disappointed that the shower gel was discontinued. I also don’t understand why it’s not made into a holiday gift set. I wasn’t too impressed with anarchy 1. If you can please send me a gift set of anarchy two I will pay the cost. Really would like that please

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