Contacting Avianca Customer Service Center
Avianca is an airline company located in Colombia, United States and other countries. There is a plethora of contact information based on your location. You can find Avianca in Miami, Fort Lauderdale, New Jersey, New York, Los Angeles and Washington D.C. Most of the customer service offices in international airports are open between the hours of 9 A.M. and 5 P.M. Monday to Friday, but local hours could differ.
Contacting the customer service department of Avianca Airlines is simple, but you’ll have to choose the phone number or contact address relevant to your country.
Phone Contact Numbers
- Argentina: 0800-444-2842
- Aruba: 588-0059
- Bolivia: 800-10-8222
- Brazil: 0800-891-8668
- Canada: 1-800-284-2622
- Chile: 800-53-6022
- Costa Rica: 0800-057-1015
- Cuba: (+537) 833-3114
- Curacao: 8-20-20-20
- Dominican Republic: 1-800-751-0129
- Ecuador: 1-800-00-3434
- El Salvador: 800-1767 ext. 6571
- Mexico: 01-800-123-3120
- Panama: 800-0555
- Peru: 0800-11936
- Spain: 902-026-655
- United States: 1-800-284-2622
- Venezuela: 0800-284-2622
Customer service contact should be made by email or phone. The only address listed for customer service is located in Colombia.
Avianca Administrative Center
Avenida calle 26 No. 59-15
You can find information on the airline, customer service contacts and special deals on the Avianca customer service website at http://www.avianca.com/comprar/home.htm. If you know where you want to go, you can book your flight and the entire vacation right from your personal computer. While customer service information is simple enough to find, there is a lot of it and that could make it extremely difficult to find the right information. Your best bet is to call the customer hotline or email customer service using the contact page.
Customer Service Email
There is no email address, but there is a contact page. Consumers are instructed to visit a Refund Page to request a refund. All other communication with customer service can be sent through the general contact page.
We requested information on how the airline handles passengers with food allergies. We’ll see if the customer service agents answer the question adequately and quickly.
When we called the customer service phone number we were taken aback by the poor recording and broken speech of the automated system. We could barley understand the options, but we managed to push through the call and get connected with a customer service agent within about two minutes. Once the call was answered, the broken speech and low volume of the call was so bad we could not continue the call. We called from several cell phones, a landline and a VOIP phone and the call quality was poor every time.