Contact Avast Customer Service

Contact Avast Customer Service

Contacting Avast Customer Service Center

Avast is an anti-virus company started in 1988. When two researchers came in contact with a computer virus they set out to create a program to protect computers against the virus and others to come. The result was Avast software. The company has grown by leaps and bounds over the years, but with only 200 employees Avast takes pride in the fact that more than 150 million computers, including Macs and Android devices are safer thanks to the software. Avast offers free and paid anti-virus software.

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Contact Info:

Phone Contact Numbers

Avast offers technical and sales support for customers in the United States and international customers. United States customer service is available 24 hours a day from Sunday at 6 p.m. to Friday at 8 p.m. EST. Between Friday at 8:01 p.m. and Sunday at 5:59 p.m., the customer service department is closed.

  • Technical Customer Service: 1-866-951-7679
  • Sales Customer Service: 1-800-581-1081
  • Avast Headquarters: 00-420-274-005-777
  • Avast Germany: 00-49 (0) 7541-9530490

Mailing Address

The main mailing address for Avast customer service (United States customers) is available for non-priority communication. If there are problems with your Avast software or payment issues, you need to contact Avast customer service by phone.

Avast Software USAttn: Customer Service255 Shoreline Dr. Ste. 515Redwood City, CA 94065


Avast Software HeadquartersTrianon Office BuildingBudejovicka 1518/13a140 00 Prague 4Czech Republic

Official Website

You can learn more about the free and paid Avast anti-virus software and contact Avast customer service on the official website at http://www.avast.com. Contacts are listed on the contact page at http://www.avast.com/en-us/contacts. There is also a page to report a new virus so Avast can modify software to accommodate, recognize and eliminate the virus threat on future updates. If you need support for your Avast product, visit the support page at http://www.avast.com/en-us/support to submit a ticket or search the FAQs.

Customer Service Email

In order to contact Avast customer service for technical or sales issues, visit the support page and submit a question.

Technical Questions: http://www.avast.com/en-us/support

The direct link to submit a ticket is https://support.avast.com/Tickets/Submit.

Our Experience

When we called the Avast technical customer service line we were given multiple options. Press 1 for technical issues and 2 for billing issues. We pressed 2 for the billing department and a new list of options started. When we did not press an option we were told all billing support was handled on the official website via the support page. We called back to choose option 1 for technical issues in hopes of reaching a customer service agent. We were immediately placed on hold for a technician. The call was answered in less than one minute. The agent had a strong accent making it difficult to understand his answers to our questions.

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Rating: 1.1/5 (18 votes cast)
Contact Avast Customer Service, 1.1 out of 5 based on 18 ratings
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127 Comments on “Contact Avast Customer Service
  1. A few days ago I renewed my Avast virus protection for $31.86 for 2 years. However, I’m barraged by messages from Avast that my virus protection will terminate in 8 days — tomorrow it’ll say 7 days — if I don’t immediately renew. As I said, I did renew. I looked at my credit card account and you have processed the charge. Why then am I getting continual messages to again renew. Is this just carelessness on yoor part or is it consumer fraud?

    • I signed up for renewal and got a notice to download, but do not know if I have downloaded or not. Now I think I need to install, but do not know how to install. I need help.

      I also want to know if the second computer in our house will be protected under the same agreement.

    • My Chase Credit card acct. indicates that I am charged $20.93 for DR’AVAST SOFTWARE yet I do not have it in my computer.
      HOW COME?

    • I had the same experience except I renewed mine two more times. Now I have three subscriptions and although I finally found a human to talk to all he could tell me to do was to post a ticket (At 77 I’m not sure what that is) and I have become very frustrated. Got a notice of something being cancelled so now I don’t know what I have. Oh, for the days when you could talk to a person and work problems out.

  2. Nothing ggod to say regarding this experience with this company from the Czech Republic. Unable to communicate with them,more problems with this computer since talking with them. Quite rude technicians to deal with since we do not speak the same “lingo”.
    Now I receive notices that they will automatically renew my license for another year. I DO NOT WANT ANY MORE AVAST! Find the only way to D/C is to D/C the credit card, and I am angry!

  3. The automatic renewal did not work, I have tried to get customer service several times and they just keep telling me to go to a website that does not respond. I called customer support tec line and she said I had 5 licenses and could not help me. I went to the billing web site and again no response. I have had many bad experience’s with avast, they referred me to I yogi and that was the worst experience ever.

  4. My Avast antivirus is out off date and need to update it with the current version and register in.

  5. I am finding difficult to update my avast antivirus with the current version because my avast antivirus is out of date.

  6. my annual renewal is due on june19th. i am getting a pop-up that says i have only six days left to renew. i tied to speak to someone in technical support and the back ground noise was so loud i could not hear myself think. very annoying! i called again and spoke to someone i could understand. she told me to go to avast.com and click on support and submit a ticket. no help at all!

  7. you people billed my bank account $39.99 on may 12 2014
    i did not authorize this charge !!!
    i want my money back now!!! your unauthorized charge caused an overdraft fee to be charged.if you do not contact me within 24 hours i am going to file formal complaints with the california dept of consumer afairs and the united states federal trade comission.i no longer use avast ,i now use vipre internet security.

    • I had subscribed to Internet Security Antivirus in Sept 2014 for one year, and it was automatically renewed on Sept of this year with a charge on my credit card. Because I have had nothing but problems with Avast, either because I was getting viruses and malware too often and tech. support just asks to take over my computer, then they tell me my problems are so bad that I need them to fix it for hundreds of dollars, but never help me get the virus off, or other programs like Grimefighter tell me to take things off my computer that are supposed to be there, I was not going to use them another year. But now I can’t get a refund even though I have filled out a support ticket twice in the last month. They never get back to you and no one will talk to you over the phone. Their customer service is so bad, that I had to open a dispute with my credit care company.


  9. I purchased Grimefighter. I had no idea it would make my use of the computer so difficult. I have limited skills as it is and it took me the better part of 2 hours just to get to Google to get my gmail with your address. In other words I hate this Grimefighter program and want it removed ASAP. Please credit my account for the money I paid.

  10. I purchased Grimefighter, I hate it. I had no idea that what it thought was grime was things I wanted to keep. I have limited skills on the computer as is now. It took me 2 hours to get back to google just to get my gmail to find how to get to you. I would like this program removed immediately and a refund to my account please. thank you benita briggs

  11. This is the 3rd time I have typed this message. Remove Advast Grimefighter from my computer. I hate it. I do not want it. It complicates my computer experience. refund my money please.

  12. I’m sorry I didn’t realise it had actually gotten posted. Now you know how limited my skills truly are.

  13. how long does it take for someone to say yes received notice and will not debit your account.
    ticket id HHR-392-61040
    thank you

  14. Signed up. Got a license number. Then nothing! No email. Nothing. I want my money back. I will be going to the bank in the morning for a formal complaint. Sad that this was a scam.

  15. I have been pleased with Avast free version and upgraded to next level. Order #14972816742 on June 19th. However my computer has crashed and I no longer will need the program. Please credit my card back for the full amount of $29.95 plus tax.
    Please notify me by email and I will check on another computer to see if this is done..

  16. this product sucks I bought the premier and it quit working so customer support said for 295$ they could make it work I said no thanks a hard drive is cheaper. I then went on line and got someone that told me to delete and reinstall I deleted and could not get it to run because I did not have the key. I spent a few days last week giving a rep access to my computer which did nothing. today I gave him access again and he installed a 30 day trial on computer then disappeared after a hour and no reply I clicked run on the program and it ran 30 min and 0% complete. I called customer service and got the same song and dance said maybe it was just slow I told him at times I left it over night and nothing so stay away from this product

  17. Your failure to post a simple E-Mail address on your on-line site to make it possible to correct a billing error, deliberate or otherwise, amounts to a consumer fraud. Your customer service is worthless if you cannot be contacted and my hope of getting a response to this comment, so that I can correct an error of YOUR making, is even more aggravating and will come back to haunt you.Should I really have to ask my credit card company to refuse payment before I get a satisfactory response from you?

    • O.K. I’ll settle for an E-Mail address from someone who can respond to my effort to correct a billing error.

  18. It would be a terrific improvement to your customer relations if you posted a simple E-Mail address so that billing errors can be corrected.

  19. I called 11 times and never got any help talking to idiots
    like lisa, Ian, John, Vilne, Liza, Vonda, Damien and Alex.
    Why should I renew?

  20. Receiving notices that anti-virus has expired. Service renewed on 6/2 and credit card billed for $29.99. How come this is stating my service has expired.Someone needs to check this out. Have tried to call via telephone but NO RESULTS. Please check it out & E-mail me a response.

  21. I have a 3 computer subscription, my main computer was saying that the subscription had expired so i renewed all 3, it wouldn’t accept the activation code so i checked one of the other computers, my subscription was actually good until 11/10/14, i’d like to get a refund until that time.
    Under the name: Wheeler Ridge-Maricopa. Order ID: 15313444742
    but I’m unable to submit a ticket or get anyone to answer the phone. Any help would be appreciated.
    Thanks, Tom Russell

  22. I placed an order for Avast on my computer, and downloaded it.
    When I went to print the order, my computer would not print, and Explorer would not come up.
    I called them back and spent a long time trying to understand or hear the support people.
    They assured me that they would contact Microsoft engineers to fix the problem.
    They were so persistent and difficult to hear that I called my son for assistance.
    He told me not to order anything that would cost more money and just request that they cancel the initial order.
    They refused to agree and would not end the conversation, so my son told me to just hang up.
    I received my Visa bill today and Avast has charged me $119.99, $99.98, $99.98 , $29.99 for a total of almost $350.00.
    I have called support and cannot get a direct line to contact billing. I really have been scammed!

  23. You charge out of this world,first I get charged 39.95 then got charge AGAIN 69.99 WHAT IN SAM HELL IS GOING ON.I get one check a month and you take that much.You people are not very nice.How often do you take my money?

  24. You charge out of this world,first I get charged 39.95 then got charge AGAIN 69.99 WHAT IN SAM HELL IS GOING ON.I get one check a month and you take that much.You people are not very nice.How often do you take my money? AFRAID OF THE TRUTH.

  25. I was charged $49.99 for something I did not order.
    Also, charged $19.99 2 times for the 1 yr.l renewal
    I want a refund for this fraudulent business practice
    Order # 14965997442 #15327909242 #15343014342
    Please cancel all automatic renewals!!!!!!

  26. I have the most difficulty I have ever had with Avast. Trying to get a refund after getting billed twice and also getting no service after first week. I have followed all directions and got nowhere. Austrailia Avast software tried for me also and got nowhere. The closest to me is Redwood City California and no answer from despite a ticket number.

  27. Despite submitting a ticket number and trying to cancel for billing twice and getting no service I cannot get a response despite following all steps given to me.

  28. trying to undue duplicate billing for 1 product. shame on you people for making it so complicated to deal with issues. should be a much simpler way to do this

  29. trying to undue duplicate billing for 1 product, SHAME ON YOUR COMPANY for making it so complicated. such an easy task it would seem

  30. I have been waiting for my refund for 2 mos.Can’t talk to anyone to get a refund, but someone was available to talk to me when I went to purchase !!?? I have submitted 3 tickets! Ridiculous

  31. I, like every one before me who have submitted a review, am somewhat disturbed because my account is not updated after upgrading. Not a very good start for folks who expect something for something. I have decided I will not upgrade and call the credit card company to remove this charge

    I don’t know if the software is all that great or not. But if this is any indication of suspected problems in the future, I just don’t need it.


  32. Worst service ever! I’ll recommend to everyone I know NOT to use your product! I tried to remove your (so-called) free anti-virus and will not uninstall! I called customer support and was informed that you could uninstall, but it would cost me to do so. How is this product then FREE? I am a disabled person with limited income but unlimited time. I will spread this information on ALL sites that I visit(facebook,gaming sites,etc…) as well as be contacting the Better Business, my congresswoman and anyone else that will listen until this issue is resolved!

  33. The Avast Customer Support Web Site was a little Confusing and NOT easy for a person like me who knows enough about Computers “TO BE DANGEROUS”, until I called and talked with Lisa. She walked me through the process and I was able to submit a Support Ticket.

    Job well done “Lisa”
    Thanks for your Help!

    Phillip C. Olson Sr.

  34. Charged me for the service, and after 2 hours on the phone with tec h support, still can’t download the anti virus I paid for and they won’t refund my purchase price…never do this one again

  35. Avast is impossible to work with! I have been trying to contact you for days…….without a response to leave a message (or nastygram) I signed up and got charged $9.99. I got a response that I needed to secure my antivirus, so I did it again and got charged $19.99. I have upgraded my services with a new computer; therefore, I do not need your service. Please cancel me and send me my refund! If I do not hear from you I will contact my credit card company and yell…fraud! Thank you!

  36. Here is our experience. My hubby ordered 2 services from them, but paid not via paypal but with a credit card. We kept getting email after email saying we ordered their product and were given a payment reference number to use to pay for the product. THERE WERE NO INSTRUCTIONS **WHERE** TO PAY FOR SAID PRODUCT. We were so furious after a couple months of all these emails. I submitted a ticket asking where we were supposed to pay and they responded to look online at your status. I did and it just said what the freaking emails stated.

    Ok so my hubby call tech service to ask why the payments haven’t gone through and he said it was because something was wrong with our computer. He then hopped on and “cleaned up” my husband’s computer. My hubby thought this was related to our non-delivered products we tried to order. When all was done, the tech logged off and then the next day we were charged over $179!!!!! At no time was my husband informed of this nor would he ever have agreed to this.

    So again, I’m forced to submit a ticket which I did over a month ago and we have heard no word from them. I have never been so upset with a company in my life. I would never recommend them EVER to anyone. STAY AWAY! I wish I had looked more into Avast before we agreed to them, but when we took our computers into our local IT store they installed the free version of Avast so we assumed it was a good company.

  37. I submitted a ticket to get my refund of $99.99 and that was over a month ago. On September 21st, 2014 I went through Avast be free on line and paid for the company to clean out my computer.Then I decided to go back on line and I paid for the company to clean it out and put an antivirus {both} and Im very happy with the results.So when I tryed to get my refund of $99.99 I have been struggling since then to get my refune. I’ve gone through all kinds of changes!So I did as they asked me to do submit a ticket and the ID# is IAU-987-90308 date id 09-24-14 at 11:45am. They said it would take up to 7 too 10 buisness working days to get the refund back to my credit card and like I said it has been over a month and NOTHING!I:am very disappointed in this stansaction, that is not the way a person does buisness.I would never recommend them to any one!!

  38. Renewed my subscription for 5 machines on August 15, 2104. still showing I have not renewed. Trying to contact someone in billing and Customer service and getting the run around. I just want to talk to someone in billing to look at my account to matchup my payment with the renewal subscription. Cannot believe there is no one in your company that can handle this.

  39. downloaded avast for $99.00 my brand new computer wouldn’t come back on after restart this product sucks big time tech support was as helpful as my dog DO NOT BUY THIS PROGRAM PLEASE POST ON ALL SOCIAL MEDIA.

  40. An advert for Avast security appeared in my in box, November special offer for R122.00. I ordered the product.Order No.10956659. The cost on the order was R199.99 not R122.00 as advertised. Also included was Avast Easy Pass for an additional R199.00 Total cost R398.00. I did not order the Avast Easy Pass, and I do not want it. I would appreciate it if you would adjust the amount charged to my account.
    Thank you;
    Audrey Haamann

  41. I would like a reply and refund as per complaint of 5 December 2014. I am a old age pensioner and only budgeted for R122.00 and not R398. as you charged me. What you did was unethical.

  42. I don’t know where this is going or who will read it but I need to call everyones attention to some spectacularly poor Customer /Tech Suport provided by Avast/Bomgar. Ijust signed up today and have been introduced to a series of rude and apathetic employees who seem to view customers as an annoyance. They don’t seem to be listening and possibly don’t understand what is said to them.
    I signed today and will more than likely cancel the service tomaorrow as soon as I can find someone rto talk with.I cannot begin to describe the frustration and dissatisfaction I am feeling right now!

  43. I have been waiting over a month for a response about a double charge to my credit card in November for Avast Internet Security.
    I have submitted support tickets on Nov. 19 and again on Dec. 4th
    Still nor response by e-mail or phone and my credit card was charged on Nov. 11th. I am very happy with the programs of Avast and particularly the internet security program for use anywhere on any device, Waiting for a live person to call

  44. I had 3 withdraws from my account,2 of them need to be re-deposited back in my account please,cannont get ticket refund to work,need to talk to someone directly for refunds

  45. PISS POOR CUSTOMER SERVICE- after installing avast on my computer the whole thing locked up- i spent 4.5 hrs on the phone with Dell tech support as they remotely went in and fixed and removed this program – i submitted a refund ticket on 12-12-14 and to this date have heard nothing from anyone- Today is 12-28-14- i have went to my bank and disputed the charge since it was done with my Visa. NEVER AGAIN.

  46. Advast not having a viable customer service representative who a person can speak to help a person with billing issues is almost insane especially when a customer’s money is concern. This Advast on line billing solution they instituted is inferior and causes one to think this is a ploy to make uncorrectable errors to get extra cash from customers. Frustration is an understatement to say the least when you can reach a technician as easy as calling a friend but billing issues where money (your money)is involved becomes almost impossible to communicate on with a company that claims to be on point as far as their product is concerned. As I type this comment my anger is at high level but I’m helpless to stop them from taking more money from me after I trusted them with my financial information in order to purchase a product. I was promised in two occasions that I would be contacted on our billing issues in two days but it never happened. I would advise friends family or foe to avoid Advast until they get reliable phone customer service dealing with billing, dealing with ones money.


  48. Avast sucks their people suck they lie to you the cheat you out of your money and they think its funny. Mary the last rep I talked to laughed and said you won’t get your monies back. Really guess what filing a class action lawsuit to shut you all down !!

    • I agree with every comment made on this page and have experanced everyone of them I would like to express my feelings about Avast But, there is no way I can without useing Vauglar Language Avast is a Scam Rip off Company and needs to be Shut Down !!!!!!!!!!!!!

  49. I took another anti-virus provider a few years ago and Avast keeps trying to take money from my credit card for the last few years. Here I go again in 2015 with a notice that they will debit my card again and I’m on the phone trying to stop it. My credit card hooks me up to Avast and I wait for about a half hour only be told I must cancel on their web site. Yea! try and find a cancel service. They got by me a couple of times last year so I guess they must figure the percentage is in doing it on a mass scale. I DO NOT WANT AVAST SERVICES!!!!! HOW CLEAR CAN I MAKE IT!!!!

  50. tried the free version,worked well. bought the product,installed it and it will not go online.called support,they told me for 99 dollars they would clean my computer,it was working well before i installed the paid version. cant find a phone # to ask for a refund,they just hang up on me. think they are a scam company,they need to prove me wrong

  51. I origionaly called because when I first turn on my pc two blank pages pop up I paid the night before for avast-antivirus $30.00 . Went to my email got the phone number to complain or see how to fix it . You people have the most rude customer service reps I have ever spoken to . Now it”s going to be a runnaround to get my money back . I am reporting Avast to the BBB.

  52. I am completely frustrated. I, too, am getting the runaround from Avast. Last year I signed up for the $39 Avast for 60 free trial. The charge was discounted to 19. Then I found out they charged me for Avast Total. Well, I had a problem with a pop up saying I was not protected. Because it was not time to renew, I went to my account on the pop up and it was not my email address. I called tech support, he said it was okay that I was covered but he could not remove the pop up. I called again and the tech completely crashed my internet and windows. It cost me $150 for a tech to come and fix it. He put on his bill that it was caused by an Avast program and possibly a tech. Then the run around. They renewed the total program, then when I tried to get a refund, they said (after many phone transfers) that I had used it and I could not get my money back. I had to used the renewed Total Avast. I guess I will have to cut off my credit card also. BBB here I come. I will also let others know.

  53. I purchased 3 licenses few days ago to be used in three different computer. I have use two of them. I want to use the third one on this computer but the program insist in a new purchase. Why?

  54. Avast Antivirus Program Lords

    My name is Jose Gilberto Longas. For now I’m not interested in renewing the full amount of the Order 13341771600 antivirus program; I am unemployed and have no economic capacity to make this payment. Therefore I wish I am returned the money withdrawn from my account. Makes approximately told them I had no intention of renewing the program and yet perform banking operation, which seems in bad taste.

    Thank You

    Jose Gilberto Longas

  55. On March 3, 2015 Avast took $49.99 out of my checking account without telling me. I happened to check my account for another reason and discovered the withdrawal. I have sent two emails requesting a refund. I called customer service and tech support because my subscription was allowed to expire on March 9, 2015, which was the original expiration date. I was told that they did renew my subscription and I now needed to pay $119.99 to have them repair my computer. All I want is a refund as I have completely removed this program from my computer! I can’t even get a response!!

  56. Tried to find out from Avast what I had paid for back in Dec 2014 for $43.47. Never did get that answered. By the time we got through, the tec was telling me & showing me who was getting into my computer. I couldn’t tell you if that was true what he was telling me. Then he wanted me to spend $299.99 for each computer to get them fixed. Told him him I would have to think about it. Looking for another security company.

  57. I was sure that avast antivirus security was great to deal with, but I.m now upset with them and are now going to go the B.B.B. because they have taken money from my account to give me their services for my PC. But haven’t gotten any service or contact reguarding this.But they have been sending me notices about my 30- day trial has expired.I have sent them messages to cancel my order many times and also gotten a ticket and now I’m being told that I have no protection and haven’t gotten a refund neither.I cancelled my order because i found out that I have PC problems that i cannot afford right now.I will be sending a letter to their mailing office and contacting the B.B.B. to see what they have say or what they can do about this situation.Avast is full of it don’t waste your time with them other THAN getting their 30-day free trial that’s all they are worth.I want my cancellation and my refund.I don’t have time for this mess,if anyone has made an recovery please post it so i can do the same. Thanks.

  58. You have charged another year of support with avast software that I did not authorize and I expect a full refund. Have already contacted my Charge Account. If this is the way you do business then you shouldn’t be doing any. I had also unsubscribed from your site.

  59. I need someone from your customer care department to email me! I spoke with a Sinchin I.T. technician about a month ago, and he was helping me with my computer. He was browsing through my computer telling me that he could fix everything that was slowing down my speed of my computer. He also told me that the automatic payment method was check to bill every year. I asked him if he could take that off because I never asked for it to automatically take it out of my account. He said he did and I just saw on my account that $43.29 was taken out for Avast..DON’T WANT YOUR SERVICE!!!! I WANT MY MONEY PUT BACK INTO MY ACCOUNT! SOMEONE PLEASE EMAIL ME BACK! WE NEED TO SOLVE THIS PROBLEM NOW!

  60. On 3-26-2015 I attempted to purchase your antivirus protection using my PayPal account. I tried twice, both times receiving a “can not process” message. You still withdrew $34.95 from my PayPal account for the two “non processed” transactions. I am requesting that you return a total of $69.90 to my PayPal account.


  62. Avast has too large a presence on one’s computer and customer service does not exist. I am having to jump through loop after loop to preclude my renewal scheduled for May. I would not recommend Avast to my worse enemy.

  63. TOTAL SCAM. I received an e:mail message saying they were going to automatically renew the software and charge my credit card company.

    If you want to cancel the renewal it is impossible to find a phone number to call. The two URL options they give you do not work!

    I called my credit card company and they are telling me to call them when I see the charge hit my bill. Activate a DISPUTE and their security department will investigate! DO NOT USE THIS COMPANY! Total SCAM!

  64. asked for refund and they do not have a phone number to contact a human did not tell them to renew and they did it any way do not have a computer any more do not need it

  65. I got your email listing your $49.99 charges listed to my bank Account. It does look stupid to charge Customer for Software Installation that has not been used or call whatsoever for the past 4 year. How did you get the Bank Account?
    I have been sick, hospitalized, unable to type, on the walker, out of Computer for the past 2 years. I want you to stop Billing my Bank Account, this is just a fraud…. I would suggest to get a refund right now. This is the only way to get in touch to Customer Service….

  66. I have tried unsuccessfully to get to the right person with no luck I got an e-mail stating that my Avast subscription was going to be renewed in June I want to cancel that subscription .I tried every thing with the person I spoke that tried to help me but I could not under stand.so please get this to the right person and please email me back .if not I will contact my bank and let them no not to except any more bills from Avast.
    Darnell Farr

  67. Horrible service,i do not recommend ! They will bill you for software, and not remove it with there bullshit tickets

  68. I renewed my one contract for anti-virus, then Avast auto renewed, thus, two charges on my credit card, I have tried for three months to resolve this and there is no way to contact their billing dept…you get passed around until I guess you finally give up, went finally to my credit card co and filed dispute, Avast disputed it so charge remains…horrible co…once this contract is up, I will never do business with them again

  69. I purchased the three year avast protection plan in February of 2015, now I am getting notices that my plan is going to run out in 4 days! What kind of rip off plan is this ???

  70. this company needs to get their head together. Indeed, i am
    glad did not suscribe, and they keep on coming to my email

    and freeze my navigation in my computer. Who do they think
    they are? playing juvenile behavior with customers.

  71. I purchased Avast Internet security Jan 14, 2015 and it was working fine. I got an invitation to update to Avast Prem

  72. I’m unable to activate link requesting a ticket to be submitted canceling upgrade choice I made in error. I thought I was renewing my current FREE AVAST coverage I’ve had for years! I’ve gotten notice that I’ve left a charge “in my cart”! Please cancel .(refund) request for additional service! Thank you!

  73. soft w orderfind took 42.79 from my debut card I didn’t know what it was for, I thought it was my renew anti virus protection I purchased it thinking I was protected and they double billed me.

  74. I sent a “ticket request” , your system replied YOUR REQUEST HAS BEEN RECEIVED, log in now : WHERE DO I LOG IN ????????????????????????

    my summary : #HXZ-635-73746

    please help

  75. i purchased secureline vpn from avast in march of 2014. it has never worked. when i call customer support they tell me my computer isnt configuered right so i need to purchase total customer support. the free trial version worked fine. i am unable to get any answers from customer support including a way to get refunded. this is customer fraud and today i am reporting this issue to the bbb. beware of purchased software from avast.

  76. I have repeatedly asked to discontinue your service but you still scammed me out of my money. I told you not to renew but you did anyway.I have contacted my senator, representative and the governor of my state to start an investigation in your practices. I will go to any lenghth, even contact our president,to shut your scamming business down. You are nothing but a bunch of foreign thieves.

  77. Called and told them I had another anti-virus program, wanted my money back….they are taking their own sweet time, this is ridiculous, Us working people need our money. Poor customer service

  78. I’d used the free Avast for several years and was happy with the product. I ignored all the ads offering the “better” protection for $49.99. Then I got an offer for $19.95 and took it. Grime Fighter and the other extras didn’t work and when I called customer support I went through the same menu several times because when I’d click on 1 the menu started all over again. I waited for 30 minutes and didn’t get a person to talk to. Meanwhile Grime Fighter has put the computer to sleep for over 24 hours without accomplishing anything. So, I’m glad that I only wasted half an hour of my time and $19.99. Then I get a renewal notice (automatic) telling me a couple of weeks before the paid program runs out that automatically Avast is going to take $39.99 from my checking account. I went to the Web site, selected the box that said it would cancel the automatic renewal. And just to be sure I cancelled the paid anti-virus protection and then signed up for the free product. I’m a little confused at this point because the paid protection I’d originally signed up for in May Avast is telling me that it runs out on September 7 and that they were telling me in plenty of time to to cancel the automatic renewal if I wanted to. I wanted to and thought I did–went to their site, followed the directions there, and received a message that the automatic renewal was cancelled. Hah! The money was taken out of my checking account weeks after I was told that the automatic renewal was cancelled. I searched around on the Internet trying to find an email or a mailing address for Avast. Settled for calling the 1-866-951-7670 number and listening to the menu repeat several times despite punching in #1. Finally, a woman answered and I explained my problem and told her I expected a refund because 1) apparently, Avast had given me TWO paid subscriptions instead of the one I’d ordered for $19.99, and 2) I had cancelled the renewal for the $39.99 paid subscription I HADN’T ORDERED. She sort of understand, and cancelled the automatic renewal for the $39.99 product, but only in effect on September 7, 2016. She chose not to understand that I wanted a refund for the product I hadn’t ordered. But she gave me a key (spelled phonetically for me) that was supposed to solve all my problems. Maybe it would, but I have no idea what to do with the key–suspect that it is to activate another paid subscription. I have recommended the free product to numerous persons in the past, but I’ll have nothing good to say about the company in the future and will be happy to explain why.

  79. I just received a bill on my visa credit card in the amount of $59.99.
    I did not authorize this charge, and ask that you credit my visa card
    in said amount.
    Thank you
    David rooney

  80. Hi Avast!
    Your free Avast scan and reboot scan saved me today! I had downloaded the 32 win malware without realizing it, thinking it was a helpful program! ha
    I teach two online courses and could not get my computer to work right, it was awful.
    Then I utilized the free avast scan and reboot scan and had to quarantine a lot of stuff in the chest. It took a few hours but it worked!!!
    Thanks, from a teacher. Karena Locklear

  81. Every time I call the 800 number, I get a foreign language which repeats and then disconnects. I discovered I had two accounts and wanted to cancel one but so far, it’s been impossible to talk to a person. Like one of the other comments, I kept getting cancellation notices and renewed, then discovered I had already renewed. I’m beginning to wonder about this company.


  83. So far, I’ve been 3 or 4 phone #s and a couple e-mail addresses with no help. I’ve uninstalled Avast Cleanup (purchased 9/9/15) and Avast EasyPass $9.95) for one year. No matter what Avast support told me to do, I’ve been unable to use either one. They said to email this address to start the refund process. The order # is 12174557262. I have used upp any patience I have and will not use these two additions. Please respond, as I was told I would receive a full refund within 5-7 days. Thank you

  84. Telephone service is terrible! Started trying to contact Avast! @ 10:15 a.m, still on hold @ 11:21 a.m.

    Getting anyone to answer the phone was nightmare, one DID answer in a foreign

    Finished the call @ 11:28!

  85. I want my monew back for being charged for charges I’m not aware of. You need a number I can contac. Your website sucks. How hard is it to give a number that I don’t get disconnected from and one that actually helps? I want my money back for all of the extras you took from me from my account without my ok!!! All I need is a phone number to contac you instead of a complete run around!! Pist!!!

  86. Your service is horrible! I want my money back that you charged for twice along with 2 other charges that I’m not sure what they are! A phone number would be nice to have!! I should not need a computer to access your company and to file a complaint against you!!

  87. What is wrong with you morons? I cancelled after being billed, twice for the same product, I called and cancelled with your agent! Now you bill me again!!!! You are thieves, when I specifically tell you, “do NOT take another nickel from my account” you do it again? Are you all stupid? YES, I BELIEVE SO!!! You caused an overdraft in my account costing me almost $100 you idiots! I am so sick of your company and product it isn’t funny! Not only this, you have billed me three times in less than 6 months! You cannot possibly know how much I HATE your company! You’re stupidity is taking hard earned money from my family! I have a disabled son to care for, he requires medication, NOW I’M SHORT OF MONEY BECAUSE OF YOU FREAKIN FOOLS! I WANT MY MONEY BACK!!! Your company is nothing but a pack of losers who steal from trusting consumers. One other thing, your product sucks!

  88. your customer service sucks I purchased cleanup instead of antivirus buy mistake want to cancel service and get refund talked to six different people and took two surveys all sent me to same site where there is no way to request refund did I just waste 3 hrs on a scam

  89. On 10/22/2015 I purchased Avast grime fighter and it did not help my computer at all. I purchased Avast total support today 11/01/2015 because the girl I talked to said I needed more done and I asked her if I could get a refund on the grime fighter, she said I would have to contact support.avast.com . Since the grimefighter didn’t help my situation, I would like to have to have a refund. Could you please contact me about the situation. Thank you Debbie Strickland

  90. Why am I getting signals to up date because of a threat when I paid for this with a Capital One Card. several months ago. Also I checked several times and Avast is not my security. I have to keep downloading it.

  91. Have no problem with the Avast, just can’t keep it downloaded on my computer. Norton knocks it out . Have deleted the Norton program but it still gets on here.

  92. I am not satisfied and I want you to remove the software that you installed, and I want my old avast back. I have a lot of problems . Assmaa Borham

  93. I upgraded your protection and paid £19.99. I do not seem to have this upgrade on my computer.
    it would be appreciated if you could check this for me.
    Thank you
    Linda Proctor

  94. I had problems with Paypal on the site and only got part way through ordering and had to restart the process because the invoice for the order had “frozen” and I couldn’t get it to do anything or give me a conformation number. So I went through the whole process again and this time it went through and gave me a conformation number. I get emails saying everything’s cool and think no more about it UNTL………Come Friday the 13th (of course) I find I’ve been charged TWICE. I only have one laptop so I don’t need 2 licenses. The order form should ask how many devices you want the AVAST! for. Perhaps this would cut down the mistakes and refunds! Anyway I have looked for phone #’s for Customer Service and emails and websites but so far billing eludes me. So I will attempt to get a refund and if that fails I’ll make a trip to The Rip-Off Report site and complain there. That ALWAYS gets a reaction. I’ve been with Avast! for a long time and don’t really want to change but GUYS! You really need to deal with Customer Support Billing issues in a more efficient manner!

  95. A few weeks ago I purchased an Avast antivirus programme, I was sent an 18 letter code to use, since then I used it once on my windows, Ultra premium 7, now I cannot get into it, it asks for a password and as far as I know I don’t have one, it tells me that the Win 7 is now not genuine, bit it is, I have a bit of information on it I do now want to lose, it is on my apple parallels system and has been working fine up to the time I put in the code to register it, and now i cannot even open it.

  96. Like many people I have found it impossible to contact Avast to cancel the auto-renew on my subscription. Having followed instructions from the email i received from them, i can find my invoice but when it comes to managing my subscription nothing – it doesn’t even recognise my email address!!!! Avast is a company to avoid at all costs. No contact email address, no telephone number for those of us in Europe NOTHING!!!! Have complained on Facebook the next thing will be Twitter and any other way I can think of to warn people off using them!!!

  97. Order ID: 15592064800 // Price Charged : $39.99 This year summer, I joined army, so, I don’t need to use my desktop computer anymore, Please refund my money. like Avast , one of biggest good company usually must has good customer service as taking care of customer’s request well. I believe so strongly.

  98. In August I upgraded through Avast for a program called Grimefighter. The product was debited from my bank account, but, after numerous calls I still do not have the product, nor was it credited. Where I come from this is theft!!! My next step is legal.

  99. I decided not to install Avastsecureline VPN . Of course I was charged and I have spent two days trying to speak to SOMEONE about crediting my account.
    The telephone numbers don’t reach anyone. The phone hours are different on this page than one hears on the phone. Can’t seem to email them either. I’m very frustrated but am not giving up.

  100. I cannot log onto my account as states email address not recognised. My contract expires 31st December. I want to add another device and delete one. 3 devices permitted. Please help. Urgent

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