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Contact Avast Customer Service

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Contact Avast Customer Service

Contacting Avast Customer Service Center

Avast is an anti-virus company started in 1988. When two researchers came in contact with a computer virus they set out to create a program to protect computers against the virus and others to come. The result was Avast software. The company has grown by leaps and bounds over the years, but with only 200 employees Avast takes pride in the fact that more than 150 million computers, including Macs and Android devices are safer thanks to the software. Avast offers free and paid anti-virus software.

Contact Info:

Phone Contact Numbers

Avast offers technical and sales support for customers in the United States and international customers. United States customer service is available 24 hours a day from Sunday at 6 p.m. to Friday at 8 p.m. EST. Between Friday at 8:01 p.m. and Sunday at 5:59 p.m., the customer service department is closed.

  • Technical Customer Service: 1-866-951-7679
  • Sales Customer Service: 1-800-581-1081
  • Avast Headquarters: 00-420-274-005-777
  • Avast Germany: 00-49 (0) 7541-9530490

Mailing Address

The main mailing address for Avast customer service (United States customers) is available for non-priority communication. If there are problems with your Avast software or payment issues, you need to contact Avast customer service by phone.

Avast Software USAttn: Customer Service255 Shoreline Dr. Ste. 515Redwood City, CA 94065

Or

Avast Software HeadquartersTrianon Office BuildingBudejovicka 1518/13a140 00 Prague 4Czech Republic

Official Website

You can learn more about the free and paid Avast anti-virus software and contact Avast customer service on the official website at http://www.avast.com. Contacts are listed on the contact page at http://www.avast.com/en-us/contacts. There is also a page to report a new virus so Avast can modify software to accommodate, recognize and eliminate the virus threat on future updates. If you need support for your Avast product, visit the support page at http://www.avast.com/en-us/support to submit a ticket or search the FAQs.

Customer Service Email

In order to contact Avast customer service for technical or sales issues, visit the support page and submit a question.

Technical Questions: http://www.avast.com/en-us/support

The direct link to submit a ticket is https://support.avast.com/Tickets/Submit.

Our Experience

When we called the Avast technical customer service line we were given multiple options. Press 1 for technical issues and 2 for billing issues. We pressed 2 for the billing department and a new list of options started. When we did not press an option we were told all billing support was handled on the official website via the support page. We called back to choose option 1 for technical issues in hopes of reaching a customer service agent. We were immediately placed on hold for a technician. The call was answered in less than one minute. The agent had a strong accent making it difficult to understand his answers to our questions.

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Rating: 1.0/5 (8 votes cast)
Contact Avast Customer Service, 1.0 out of 5 based on 8 ratings
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74 Comments on “Contact Avast Customer Service
  1. A few days ago I renewed my Avast virus protection for $31.86 for 2 years. However, I’m barraged by messages from Avast that my virus protection will terminate in 8 days — tomorrow it’ll say 7 days — if I don’t immediately renew. As I said, I did renew. I looked at my credit card account and you have processed the charge. Why then am I getting continual messages to again renew. Is this just carelessness on yoor part or is it consumer fraud?

    • I signed up for renewal and got a notice to download, but do not know if I have downloaded or not. Now I think I need to install, but do not know how to install. I need help.

      I also want to know if the second computer in our house will be protected under the same agreement.

    • My Chase Credit card acct. indicates that I am charged $20.93 for DR’AVAST SOFTWARE yet I do not have it in my computer.
      HOW COME?

    • I had the same experience except I renewed mine two more times. Now I have three subscriptions and although I finally found a human to talk to all he could tell me to do was to post a ticket (At 77 I’m not sure what that is) and I have become very frustrated. Got a notice of something being cancelled so now I don’t know what I have. Oh, for the days when you could talk to a person and work problems out.

  2. Nothing ggod to say regarding this experience with this company from the Czech Republic. Unable to communicate with them,more problems with this computer since talking with them. Quite rude technicians to deal with since we do not speak the same “lingo”.
    Now I receive notices that they will automatically renew my license for another year. I DO NOT WANT ANY MORE AVAST! Find the only way to D/C is to D/C the credit card, and I am angry!

  3. The automatic renewal did not work, I have tried to get customer service several times and they just keep telling me to go to a website that does not respond. I called customer support tec line and she said I had 5 licenses and could not help me. I went to the billing web site and again no response. I have had many bad experience’s with avast, they referred me to I yogi and that was the worst experience ever.

  4. My Avast antivirus is out off date and need to update it with the current version and register in.

  5. I am finding difficult to update my avast antivirus with the current version because my avast antivirus is out of date.

  6. my annual renewal is due on june19th. i am getting a pop-up that says i have only six days left to renew. i tied to speak to someone in technical support and the back ground noise was so loud i could not hear myself think. very annoying! i called again and spoke to someone i could understand. she told me to go to avast.com and click on support and submit a ticket. no help at all!

  7. you people billed my bank account $39.99 on may 12 2014
    i did not authorize this charge !!!
    i want my money back now!!! your unauthorized charge caused an overdraft fee to be charged.if you do not contact me within 24 hours i am going to file formal complaints with the california dept of consumer afairs and the united states federal trade comission.i no longer use avast ,i now use vipre internet security.

  8. TO CONTACT THE BILLING DEPARTMENT FOR OVERCHARGE IS QUITE A HASSLE, SINCE THEY TRY TO DO EVERYTHING AUTOMATED AND THEY WANT A TICKET NUMBER DAH?

  9. I purchased Grimefighter. I had no idea it would make my use of the computer so difficult. I have limited skills as it is and it took me the better part of 2 hours just to get to Google to get my gmail with your address. In other words I hate this Grimefighter program and want it removed ASAP. Please credit my account for the money I paid.

  10. I purchased Grimefighter, I hate it. I had no idea that what it thought was grime was things I wanted to keep. I have limited skills on the computer as is now. It took me 2 hours to get back to google just to get my gmail to find how to get to you. I would like this program removed immediately and a refund to my account please. thank you benita briggs

  11. This is the 3rd time I have typed this message. Remove Advast Grimefighter from my computer. I hate it. I do not want it. It complicates my computer experience. refund my money please.

  12. I’m sorry I didn’t realise it had actually gotten posted. Now you know how limited my skills truly are.

  13. how long does it take for someone to say yes received notice and will not debit your account.
    ticket id HHR-392-61040
    thank you

  14. Signed up. Got a license number. Then nothing! No email. Nothing. I want my money back. I will be going to the bank in the morning for a formal complaint. Sad that this was a scam.

  15. I have been pleased with Avast free version and upgraded to next level. Order #14972816742 on June 19th. However my computer has crashed and I no longer will need the program. Please credit my card back for the full amount of $29.95 plus tax.
    Please notify me by email and I will check on another computer to see if this is done..
    Sincerely
    Yvonne

  16. this product sucks I bought the premier and it quit working so customer support said for 295$ they could make it work I said no thanks a hard drive is cheaper. I then went on line and got someone that told me to delete and reinstall I deleted and could not get it to run because I did not have the key. I spent a few days last week giving a rep access to my computer which did nothing. today I gave him access again and he installed a 30 day trial on computer then disappeared after a hour and no reply I clicked run on the program and it ran 30 min and 0% complete. I called customer service and got the same song and dance said maybe it was just slow I told him at times I left it over night and nothing so stay away from this product

  17. Your failure to post a simple E-Mail address on your on-line site to make it possible to correct a billing error, deliberate or otherwise, amounts to a consumer fraud. Your customer service is worthless if you cannot be contacted and my hope of getting a response to this comment, so that I can correct an error of YOUR making, is even more aggravating and will come back to haunt you.Should I really have to ask my credit card company to refuse payment before I get a satisfactory response from you?

    • O.K. I’ll settle for an E-Mail address from someone who can respond to my effort to correct a billing error.

  18. It would be a terrific improvement to your customer relations if you posted a simple E-Mail address so that billing errors can be corrected.

  19. I called 11 times and never got any help talking to idiots
    like lisa, Ian, John, Vilne, Liza, Vonda, Damien and Alex.
    Why should I renew?

  20. Receiving notices that anti-virus has expired. Service renewed on 6/2 and credit card billed for $29.99. How come this is stating my service has expired.Someone needs to check this out. Have tried to call via telephone but NO RESULTS. Please check it out & E-mail me a response.

  21. I have a 3 computer subscription, my main computer was saying that the subscription had expired so i renewed all 3, it wouldn’t accept the activation code so i checked one of the other computers, my subscription was actually good until 11/10/14, i’d like to get a refund until that time.
    Under the name: Wheeler Ridge-Maricopa. Order ID: 15313444742
    but I’m unable to submit a ticket or get anyone to answer the phone. Any help would be appreciated.
    Thanks, Tom Russell

  22. I placed an order for Avast on my computer, and downloaded it.
    When I went to print the order, my computer would not print, and Explorer would not come up.
    I called them back and spent a long time trying to understand or hear the support people.
    They assured me that they would contact Microsoft engineers to fix the problem.
    They were so persistent and difficult to hear that I called my son for assistance.
    He told me not to order anything that would cost more money and just request that they cancel the initial order.
    They refused to agree and would not end the conversation, so my son told me to just hang up.
    I received my Visa bill today and Avast has charged me $119.99, $99.98, $99.98 , $29.99 for a total of almost $350.00.
    I have called support and cannot get a direct line to contact billing. I really have been scammed!

  23. You charge out of this world,first I get charged 39.95 then got charge AGAIN 69.99 WHAT IN SAM HELL IS GOING ON.I get one check a month and you take that much.You people are not very nice.How often do you take my money?

  24. You charge out of this world,first I get charged 39.95 then got charge AGAIN 69.99 WHAT IN SAM HELL IS GOING ON.I get one check a month and you take that much.You people are not very nice.How often do you take my money? AFRAID OF THE TRUTH.

  25. I was charged $49.99 for something I did not order.
    Also, charged $19.99 2 times for the 1 yr.l renewal
    I want a refund for this fraudulent business practice
    Order # 14965997442 #15327909242 #15343014342
    Please cancel all automatic renewals!!!!!!
    u

  26. I have the most difficulty I have ever had with Avast. Trying to get a refund after getting billed twice and also getting no service after first week. I have followed all directions and got nowhere. Austrailia Avast software tried for me also and got nowhere. The closest to me is Redwood City California and no answer from despite a ticket number.

  27. Despite submitting a ticket number and trying to cancel for billing twice and getting no service I cannot get a response despite following all steps given to me.

  28. trying to undue duplicate billing for 1 product. shame on you people for making it so complicated to deal with issues. should be a much simpler way to do this

  29. trying to undue duplicate billing for 1 product, SHAME ON YOUR COMPANY for making it so complicated. such an easy task it would seem

  30. I have been waiting for my refund for 2 mos.Can’t talk to anyone to get a refund, but someone was available to talk to me when I went to purchase !!?? I have submitted 3 tickets! Ridiculous

  31. I, like every one before me who have submitted a review, am somewhat disturbed because my account is not updated after upgrading. Not a very good start for folks who expect something for something. I have decided I will not upgrade and call the credit card company to remove this charge

    I don’t know if the software is all that great or not. But if this is any indication of suspected problems in the future, I just don’t need it.

    Bye-bye

  32. Worst service ever! I’ll recommend to everyone I know NOT to use your product! I tried to remove your (so-called) free anti-virus and will not uninstall! I called customer support and was informed that you could uninstall, but it would cost me to do so. How is this product then FREE? I am a disabled person with limited income but unlimited time. I will spread this information on ALL sites that I visit(facebook,gaming sites,etc…) as well as be contacting the Better Business, my congresswoman and anyone else that will listen until this issue is resolved!

  33. The Avast Customer Support Web Site was a little Confusing and NOT easy for a person like me who knows enough about Computers “TO BE DANGEROUS”, until I called and talked with Lisa. She walked me through the process and I was able to submit a Support Ticket.

    Job well done “Lisa”
    Thanks for your Help!

    Phillip C. Olson Sr.

  34. Charged me for the service, and after 2 hours on the phone with tec h support, still can’t download the anti virus I paid for and they won’t refund my purchase price…never do this one again

  35. Avast is impossible to work with! I have been trying to contact you for days…….without a response to leave a message (or nastygram) I signed up and got charged $9.99. I got a response that I needed to secure my antivirus, so I did it again and got charged $19.99. I have upgraded my services with a new computer; therefore, I do not need your service. Please cancel me and send me my refund! If I do not hear from you I will contact my credit card company and yell…fraud! Thank you!

  36. Here is our experience. My hubby ordered 2 services from them, but paid not via paypal but with a credit card. We kept getting email after email saying we ordered their product and were given a payment reference number to use to pay for the product. THERE WERE NO INSTRUCTIONS **WHERE** TO PAY FOR SAID PRODUCT. We were so furious after a couple months of all these emails. I submitted a ticket asking where we were supposed to pay and they responded to look online at your status. I did and it just said what the freaking emails stated.

    Ok so my hubby call tech service to ask why the payments haven’t gone through and he said it was because something was wrong with our computer. He then hopped on and “cleaned up” my husband’s computer. My hubby thought this was related to our non-delivered products we tried to order. When all was done, the tech logged off and then the next day we were charged over $179!!!!! At no time was my husband informed of this nor would he ever have agreed to this.

    So again, I’m forced to submit a ticket which I did over a month ago and we have heard no word from them. I have never been so upset with a company in my life. I would never recommend them EVER to anyone. STAY AWAY! I wish I had looked more into Avast before we agreed to them, but when we took our computers into our local IT store they installed the free version of Avast so we assumed it was a good company.

  37. I submitted a ticket to get my refund of $99.99 and that was over a month ago. On September 21st, 2014 I went through Avast be free on line and paid for the company to clean out my computer.Then I decided to go back on line and I paid for the company to clean it out and put an antivirus {both} and Im very happy with the results.So when I tryed to get my refund of $99.99 I have been struggling since then to get my refune. I’ve gone through all kinds of changes!So I did as they asked me to do submit a ticket and the ID# is IAU-987-90308 date id 09-24-14 at 11:45am. They said it would take up to 7 too 10 buisness working days to get the refund back to my credit card and like I said it has been over a month and NOTHING!I:am very disappointed in this stansaction, that is not the way a person does buisness.I would never recommend them to any one!!

  38. Renewed my subscription for 5 machines on August 15, 2104. still showing I have not renewed. Trying to contact someone in billing and Customer service and getting the run around. I just want to talk to someone in billing to look at my account to matchup my payment with the renewal subscription. Cannot believe there is no one in your company that can handle this.

  39. downloaded avast for $99.00 my brand new computer wouldn’t come back on after restart this product sucks big time tech support was as helpful as my dog DO NOT BUY THIS PROGRAM PLEASE POST ON ALL SOCIAL MEDIA.

  40. An advert for Avast security appeared in my in box, November special offer for R122.00. I ordered the product.Order No.10956659. The cost on the order was R199.99 not R122.00 as advertised. Also included was Avast Easy Pass for an additional R199.00 Total cost R398.00. I did not order the Avast Easy Pass, and I do not want it. I would appreciate it if you would adjust the amount charged to my account.
    Thank you;
    Audrey Haamann

  41. I would like a reply and refund as per complaint of 5 December 2014. I am a old age pensioner and only budgeted for R122.00 and not R398. as you charged me. What you did was unethical.

  42. I don’t know where this is going or who will read it but I need to call everyones attention to some spectacularly poor Customer /Tech Suport provided by Avast/Bomgar. Ijust signed up today and have been introduced to a series of rude and apathetic employees who seem to view customers as an annoyance. They don’t seem to be listening and possibly don’t understand what is said to them.
    I signed today and will more than likely cancel the service tomaorrow as soon as I can find someone rto talk with.I cannot begin to describe the frustration and dissatisfaction I am feeling right now!

  43. I have been waiting over a month for a response about a double charge to my credit card in November for Avast Internet Security.
    I have submitted support tickets on Nov. 19 and again on Dec. 4th
    Still nor response by e-mail or phone and my credit card was charged on Nov. 11th. I am very happy with the programs of Avast and particularly the internet security program for use anywhere on any device, Waiting for a live person to call

  44. I had 3 withdraws from my account,2 of them need to be re-deposited back in my account please,cannont get ticket refund to work,need to talk to someone directly for refunds

  45. PISS POOR CUSTOMER SERVICE- after installing avast on my computer the whole thing locked up- i spent 4.5 hrs on the phone with Dell tech support as they remotely went in and fixed and removed this program – i submitted a refund ticket on 12-12-14 and to this date have heard nothing from anyone- Today is 12-28-14- i have went to my bank and disputed the charge since it was done with my Visa. NEVER AGAIN.

  46. Advast not having a viable customer service representative who a person can speak to help a person with billing issues is almost insane especially when a customer’s money is concern. This Advast on line billing solution they instituted is inferior and causes one to think this is a ploy to make uncorrectable errors to get extra cash from customers. Frustration is an understatement to say the least when you can reach a technician as easy as calling a friend but billing issues where money (your money)is involved becomes almost impossible to communicate on with a company that claims to be on point as far as their product is concerned. As I type this comment my anger is at high level but I’m helpless to stop them from taking more money from me after I trusted them with my financial information in order to purchase a product. I was promised in two occasions that I would be contacted on our billing issues in two days but it never happened. I would advise friends family or foe to avoid Advast until they get reliable phone customer service dealing with billing, dealing with ones money.

  47. £34..99TAKENFROMMYBANKACCOUNT12JAN15REPEATEDLYTRIEDTTALKTOCUSTOMERSERVICENOLUCKIWOULDLIKEMYMONEYREFUNDEDIDONOTWANTREAPEATEDLYSTATEDNOTWANTEDDISGUSTED

  48. Avast sucks their people suck they lie to you the cheat you out of your money and they think its funny. Mary the last rep I talked to laughed and said you won’t get your monies back. Really guess what filing a class action lawsuit to shut you all down !!

  49. I took another anti-virus provider a few years ago and Avast keeps trying to take money from my credit card for the last few years. Here I go again in 2015 with a notice that they will debit my card again and I’m on the phone trying to stop it. My credit card hooks me up to Avast and I wait for about a half hour only be told I must cancel on their web site. Yea! try and find a cancel service. They got by me a couple of times last year so I guess they must figure the percentage is in doing it on a mass scale. I DO NOT WANT AVAST SERVICES!!!!! HOW CLEAR CAN I MAKE IT!!!!

  50. tried the free version,worked well. bought the product,installed it and it will not go online.called support,they told me for 99 dollars they would clean my computer,it was working well before i installed the paid version. cant find a phone # to ask for a refund,they just hang up on me. think they are a scam company,they need to prove me wrong

  51. I origionaly called because when I first turn on my pc two blank pages pop up I paid the night before for avast-antivirus $30.00 . Went to my email got the phone number to complain or see how to fix it . You people have the most rude customer service reps I have ever spoken to . Now it”s going to be a runnaround to get my money back . I am reporting Avast to the BBB.

  52. I am completely frustrated. I, too, am getting the runaround from Avast. Last year I signed up for the $39 Avast for 60 free trial. The charge was discounted to 19. Then I found out they charged me for Avast Total. Well, I had a problem with a pop up saying I was not protected. Because it was not time to renew, I went to my account on the pop up and it was not my email address. I called tech support, he said it was okay that I was covered but he could not remove the pop up. I called again and the tech completely crashed my internet and windows. It cost me $150 for a tech to come and fix it. He put on his bill that it was caused by an Avast program and possibly a tech. Then the run around. They renewed the total program, then when I tried to get a refund, they said (after many phone transfers) that I had used it and I could not get my money back. I had to used the renewed Total Avast. I guess I will have to cut off my credit card also. BBB here I come. I will also let others know.

  53. I purchased 3 licenses few days ago to be used in three different computer. I have use two of them. I want to use the third one on this computer but the program insist in a new purchase. Why?

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