auto-trader

Contact Auto Trader Customer Service

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Contacting Auto Trader Customer Service Center

Auto Trader is one of the originators of the automotive trading system. The company features classified advertisements in print as well as on the official website. Founded in the late 1990’s, Auto Trader quickly became the premier publication for customers to feature their vehicles and find one-of-a-kind treasures. The company is based in Georgia, with several offices across the continental United States.

Customers and buyers with concerns relating to a purchase or an advertisement should contact the customer support team for immediate resolution.

Contact Info:

Private seller/buyer customer service hours are from 8am to 8pm Monday to Friday and 9am to 7pm Saturday EST. Current Dealers can call customer service between 8am and 8pm EST Monday to Friday.

Phone Contact Numbers

  • Auto Trader Phone Number (Buyers and Sellers): 1-866-288-6872
  • Dealers: 1-800-353-9350

Mailing Address

AutoTrader.com LLC5775 Peachtree Dunwoody Rd. Building A – Ste. 200Atlanta, GA 30342

Official Website

Customers can visit the official Auto Trader website https://www.autotrader.com to research cars, read more about top picks and customer reviews, purchase a vehicle or locate promotional offers. The company provides access to finding a dealer in your location as well as information on securing a loan and purchasing insurance.

Customer Service Email

Use the customer feedback form https://www.autotrader.com/help/email.jsp?contact_emailin order to connect with the customer service department. Customers can ask general questions or voice specific concerns. We addressed the issue of registering for Auto Trader. We asked if the website was free or is the website subscription based. We immediately received an automated response stating a customer service representative would address our concern; there was no indication of the timeframe associated with the response.

Additional ways to connect with the customer support team include:

Our Experience

We feel as if Auto Trader cares about the customer and places their needs before the company. We called the customer support headline and in less than 15 seconds, we were speaking with a live customer service agent. We requested information relating to the money back guarantee. The agent directed us to the website first relating to the money back guarantee, then explained if a care is not sold within 90days, the cost of the advertisement is refunded.

We liked how the agent explained the process as well as provided additional information regarding the service. Our experience was second to none. How did the customer service department handle your questions and concerns? Take a minute and share your comments below.

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4 Comments on “Contact Auto Trader Customer Service
  1. hi
    i was wondering if your site is working ok? when i click on a car that i want to look at, the page won’t open, and it’s always worked ok, I am trying to figure out if it’s my cpu. or your site, thank you larry 55s @aol.com
    ps, do you have any suggestions on what i can do, i am on dile up….

  2. Your current re designed web site is useless to me for I can not get it to work. I have purchased 2 cars from your web site in the past. This web site is absolutely,absolutely, absolutely horrible. I have spoken with others in the car business and they agree.
    Fred Mader

  3. Re; ID#1036918
    On 8/4, I wrote the following email:
    I just checked with my VISA manager and they say the problem is with your agency.They show no denials. The same with my American Express card. No problem with them.
    I will send a check if needed, but that will add much time to the ad. Please find the problem.
    WHAT SHOULD I DO NOW?
    Please answer, one way or other!

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