australia-post

Contact Australia Post Customer Service

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Contact Australia Post Customer Service

Contacting Australia Post Customer Service Center

Australia Post is the postal service of Australia. The website is packed with tons of information about shipping, tracking shipments and various personal and business services provided by Australia Post customer service. In Australia, residents can pay bills through Australia Post as long as they have the billpay code and reference number for the bill.

Contact Info:

Phone Contact Numbers

Australia Post customer service clearly prefers contact via email as there is a large email form on the Contact Us page, but three phone numbers are also listed. There are no customer service hours for Australia Post customer service listed with the phone numbers.

  • Customer Service: 13-7678
  • Account Services: 13-11-18
  • International Callers: +61-3-8847-9045

Mailing Address

You can write to Australia Post customer service with compliments or complaints, but billing and account issues are more pressing, requiring faster contact via phone or email support.

Australia PostAttn: Customer ServiceCustomer Contact ChannelsGPO Box 9911Melbourne, VIC 3001

This is not the address customers should use to pay bills. Australia Post bill payments are accepted on the official website, not by mail. If you plan on mailing payment, contact the biller for the correct mailing address where you can send payments directly to the company.

Official Website

Customers can find the official website for Australia Post online at http://auspost.com.au/index.html. The website allows customers to learn more about postal options offered by the company, track packages and log in to their online account at https://id.auspost.com.au/csso/login. The company is strongly connected to social media with accounts on Facebook, Pinterest, Twitter, YouTube and GooglePlus.

Customer Service Email

Emailing Australia Post customer service appears to be the method of contact the company prefers. There are two contact forms on the Contact Us page – one is designed for general contact and the other for registration for promotions and offers.

Customer Service: https://contactus.auspost.com.au/app/ask/session/L3RpbWUvMTM3NTE5Njk5Mi9zaWQvaEE4aG93d2w%3D#email

If you need assistance with Bill Pay you need to contact Australia Post customer service at a different email address.

Payment Inquiry: https://paypaperbills.postbillpay.com.au/postbillpay/contact/ContactPayInquiry.aspx

Customer Service: https://paypaperbills.postbillpay.com.au/postbillpay/contact/ContactGenSupport.aspx

Our Experience

We need your help giving others detailed, real-life accounts of how Australia Post customer service treats customers who need assistance. We encourage you to leave a comment below with information about your call and the level of customer service you received. We’re looking for experiences – both good and bad – that other Australia Post customers can learn from before making that call.

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