Contacting Audiovox Customer Service Center
Audiovox is an audio company specializing in headphones, speakers, Blu-ray DVD and various forms of automobile security. The website separates information into two categories – automotive and consumer. Of course, there are consumer products in the automotive section.
Audiovox pushes the consumer to use online customer support options. Online customer support is free, or nearly free, for the company so moving to online support means saving a TON of money by reducing the number of agents needed to answer caller questions.
Phone Contact Numbers
Audiovox falls into the poor customer service pattern so many electronics companies delier to customers over and over again. There is no phone number listed and customers have to search through pages of FAQs and online support to get answers to similar, but not identical questions. This is NOT the ideal option for customers with little Internet experience or older customers who just want an answer. If you have a problem with Audiovoxx and you need to contact customer service, call between 9 AM and 5:30 PM Monday to Friday. Corporate office is not open on the weekends.
- Corporate: 1-631-231-7750
There is no mailing address for Audiovox, but there is a contact address for Voxx International. Voxx is the parent company of Audiovox.
Voxx International Headquarters180 Marcus BlvdHauppauge, NY 11788
If the issue you’re writing to Audiovox about is a financial issue, such as an over charge or a refund that never credited to your account you should not include any information about your account in the email. The letter you write will likely be delivered to the corporate office, but there is no way of telling how many hands or eyes will touch your letter before it reaches the proper department.
The official site for Audiovox equipment and customer service is located at http://www.audiovoxproducts.com. You should register for an account and register your product before seeking customer service help. Product registration is key in establishing and maintaining warranty coverage. It is free to register your product and account.
Customer Service Email
We were unable to find an email address or contact form for Audiovox customer service without tackling the support page. To send your question to the customer service department, register for a service account at http://www.audiovoxproducts.com/support/. Log in to your account and click on the Ask a Question tab. Make the question as detailed as possible. If the question is a duplicate of a support question already answered, you may receive a standard copy and paste response with a link to the support page with the answer.
After connecting with the customer service department in less than 60 sections, we asked if there was a Live Chat options for customers needing technical assistance. Although the answer was no, the agent offered to assist us over the phone. This was great customer service, considering general customer service and technical support are typically two separate departments.
Do you have an experience you care to share? Let us know in the comment section.