Contacting AT&T Uverse Customer Service CenterAT&T Uverse is the media company’s contribution to the television, Internet and phone bundle. Customers can sign up for the triad of services or choose just one service. If you are a current AT&T customer, you can choose to add Uverse services to your current account and earn a discount along the way. AT&T Uverse customer service is on par with customer service for the rest of the company. When Internet, television, phone and wireless combine, there is bound to be some stumbles along the way so we’ll test AT&T Uverse customer service and let you know how they honestly treat the customer. Contact Info:Phone Contact NumbersFinding a dedicated phone number for AT&T Uverse customer service was a bit more difficult than we imagined it would be. This is AT&T, so numbers should be listed everywhere, but Uverse is different. Customer service is based on location, so you have to enter your zip code to find your dedicated customer service line. We did manage to find one number for AT&T Uverse customers to use for customer service purposes. This phone number is used for all customer service purposes, including technical support. Customer service hours are between 8 A.M. and 7 P.M. Monday to Friday and 8 A.M. and 5 P.M. on Saturday. Technical support is available 24 hours a day / 7 days a week. The billing department has the same hours as customer service. Customer Service: 1-800-288-2020Mailing AddressAT&T Uverse P.O. Box 5014 Carol Stream, IL 60197-5014AT&T Corporate 208 S. Akard St. Dallas, TX 75202Official WebsiteYou can find information about AT&T Uverse online at http://www.att.com/shop/u-verse.html. The official website is a page within the main AT&T website. Bundling services is the best way to save money on Uverse, but remember that most bundles require you keep the service for at least one year. There could be underlying rules that prevent moving the service during that time without restarting or voiding the contract. Many of the money-back offers require customers pay bills on-time for three to six months before the incentive is mailed or credited to the AT&T account. If you are looking for support for your AT&T Uverse services, you can visit the Uverse Support Page at http://www.att.com/esupport/main.jsp?cv=803&ct=9001131&pv=2. Customer Service EmailThere is no customer service email, but there is a tech email address. If you are having a technical problem, you can contact email@example.com. We’ve contacted customer service to find out if AT&T Uverse is available in our area. When we hear back we’ll let you know the details. You can also contact customer service on Twitter and Facebook. Our ExperienceAT&T customer service is not exactly the best in the business. When we called the AT&T Uverse line it picked up our phone number so the automated voice slowly read through the number and attempted to search for an account. If you press 0 as soon as the call is answered you can bypass this step. We pressed 0 twice more and we were asked if we were calling about our Uverse account. The system is voice responsive, so simply say YES. After a few more questions about our account we were connected to an agent who gladly told us the mailing address for the billing department, but making it through the automated system took more than three minutes.Click here to leave a comment about your customer service experience.
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