att-uverse

Contact ATT Uverse Customer Service

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Contacting AT&T Uverse Customer Service CenterAT&T Uverse is the media company’s contribution to the television, Internet and phone bundle. Customers can sign up for the triad of services or choose just one service. If you are a current AT&T customer, you can choose to add Uverse services to your current account and earn a discount along the way. AT&T Uverse customer service is on par with customer service for the rest of the company. When Internet, television, phone and wireless combine, there is bound to be some stumbles along the way so we’ll test AT&T Uverse customer service and let you know how they honestly treat the customer. Contact Info:Phone Contact NumbersFinding a dedicated phone number for AT&T Uverse customer service was a bit more difficult than we imagined it would be. This is AT&T, so numbers should be listed everywhere, but Uverse is different. Customer service is based on location, so you have to enter your zip code to find your dedicated customer service line. We did manage to find one number for AT&T Uverse customers to use for customer service purposes. This phone number is used for all customer service purposes, including technical support. Customer service hours are between 8 A.M. and 7 P.M. Monday to Friday and 8 A.M. and 5 P.M. on Saturday. Technical support is available 24 hours a day / 7 days a week. The billing department has the same hours as customer service. Customer Service: 1-800-288-2020Mailing AddressAT&T Uverse P.O. Box 5014 Carol Stream, IL 60197-5014AT&T Corporate 208 S. Akard St. Dallas, TX 75202Official WebsiteYou can find information about AT&T Uverse online at http://www.att.com/shop/u-verse.html. The official website is a page within the main AT&T website. Bundling services is the best way to save money on Uverse, but remember that most bundles require you keep the service for at least one year. There could be underlying rules that prevent moving the service during that time without restarting or voiding the contract. Many of the money-back offers require customers pay bills on-time for three to six months before the incentive is mailed or credited to the AT&T account. If you are looking for support for your AT&T Uverse services, you can visit the Uverse Support Page at http://www.att.com/esupport/main.jsp?cv=803&ct=9001131&pv=2. Customer Service EmailThere is no customer service email, but there is a tech email address. If you are having a technical problem, you can contact customercare@tech360.att-mail.com. We’ve contacted customer service to find out if AT&T Uverse is available in our area. When we hear back we’ll let you know the details. You can also contact customer service on Twitter and Facebook. Our ExperienceAT&T customer service is not exactly the best in the business. When we called the AT&T Uverse line it picked up our phone number so the automated voice slowly read through the number and attempted to search for an account. If you press 0 as soon as the call is answered you can bypass this step. We pressed 0 twice more and we were asked if we were calling about our Uverse account. The system is voice responsive, so simply say YES. After a few more questions about our account we were connected to an agent who gladly told us the mailing address for the billing department, but making it through the automated system took more than three minutes.

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Rating: 2.0/5 (6 votes cast)
Contact ATT Uverse Customer Service, 2.0 out of 5 based on 6 ratings
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29 Comments on “Contact ATT Uverse Customer Service
  1. I am trying to find info on wireless internet service for travelling across the US and Canada. You only have call numbers to phone which will not work for me as I have a hearing disability. Where can I get info by email?

  2. I am writing to tell you how extremely unhappy I am with te U verse customer service. On 3/15/13 I spoke with a customer service representative about switching from att DSL to U verse. She, I believe her name was Adelene, quoted me a price of $14..95 for i year. She assured me that all costs, which neglected to spell out, associated with the switch would be waived and that the cost to me would be just the $14.95. She told me that someone would be out 3/15 sometime between 8AM and 8PM to set it up. I waited all day. No one called or showed up. The order number for that was 566240282A. What did show up was a package from at&t, which she had not mentioned and which I later discovered was the router. When I call customer service I was told I was supposed to set it up myself. I would never have agreed with this as I am a 73 yr old woman with very limited computer skills. They did send someone out who set it up. I was assured there would be no cost to me as that was what was promised. You can imagine my shock when I got my first bill for $276. I immediately called u verse customer service and spoke to a supervisor, a man named Rob. In spent one and a half hours on the phone with him while he reviewed the original order and concluded that what I was telling him was accurate. He then redid the bill to reflect what I actually owed, $24.18 which included the prorated cost. Yesterday, I got my new bill. This time it was $133.95. Again, I was shocked and angry and called customer service and was told that I was charged for the set up. Again I spent an hour on the phone getting it straightened out, and paid my bill for $14.95. The confirmation # is 3XG7CLARZ03V3NN. My account #is6297, my pass code is 1991. You can check all this out for yourselves. I have never been as unhappy with a company as I have been with at&t. First, it seems your company has a moral obligation to fully disclose all costs so a customer can make an informed choice. You may even have a legal obligation to do so. Secondly, I have spent hours and hours on the phone trying to straighten this out. It is frustrating beyond belief and quite frankly I have better things to do with my time. I hope you will read this carefully and make sure that the next bill I receive is accurate. I expect an answer to this and will send a copy to the Better Business Bureau if I don’t hear from you soon. Barbara Valencia

  3. I have been trying to contact U Verse through e mail to find out about coupons codes for on demand. Being a long term customer you would of thought someone would of let us know about this program. I still am unaware and don’t really know if this email will get to them.

  4. Don,t hold your breath. I still haven’t gotten a reply and I posted my concern April 24th. I honestly think they really don’t care.

  5. I don’t understand why AT&T U-Verse does not offer beIN Sports. With so many latinos living in the San Francisco Bay Area, it would seem like a pretty stupid business move on your part not to offer that service which shows exclusively very important world cup qualifying matches between national soccer teams with great representation in this market. Yesterday the USA vs. Jamaica match was not shown live by any of your channels. What a shame!!!!

  6. I will keep it simple. Att U-verse is a nightmare! Lies and more lies about the cost. I have spent 7 hours on the phone with 9 different phone calls to them trying to get the bill corrected. I have been a cell phone customer since the early nineties with Att and I am so disgusted I am going to quit this service as well. I have Att voice too. Cost was going to be $44.00 per month plus tax. No charge to install. Got my first bill 1 week later $280.00. Has been a battle ever since. Made my final call today. It was to Comcast. They were who I quit for Att. What a mistake! Can’t wait to get back with someone who knows what’s going on. Philip Hampton

  7. I’m just as disgusted as the other customers. The price continues to go up and customer svc lies about so much. Nothing is ever resolved. I tried blocking out numbers that I did not want to receive and this service won’t allow it even though it gives you instructions to do so. And to pay $44 per month for a phone I only use on occasion. I guess it’s time to go to Time Warner.

  8. I plan to drop my uverse service next month for Comcast as they carry Aljeezra America which is a great all news channel. I get this service in Vermont in Summer but not in Florida with Att.

  9. I need to return a modem/router for credit. sending via ups as told by at&t but also want to mail confirmation letter to return department but can’t locate one. Need address where return shipment is going please

    • I will not be using ATT services as soon as charter hooks me up. For months the speed on my smart tv has been slow or down. I pay 45.00 per month for poor services maybe it is because of my zip.

  10. I have had AT&T U-Verse for over a month now, and I must say that I’m very disappointed in it’s internet Service! The Server is down more than it’s up! I’m a college student and I can be in the middle of a online course/class and the server just stop on me!I’m not sure if the work I’ve done is going through or not. This is very bad and must be corrected. AT&T is not going to pay for my college tuition and if this work can not be done online I will fail. AT&T being one of the oldest companies in this field, this should not be a problem. I have always praised AT&T services when everyone else would be putting them down. If something don’t happen soon I will be looking for a better communication service. Right now I’m very disgusted and very behind in my online courses. SMH!

  11. I too was told that the installation and other services would be waived on my U-Verse services that would be $87.00 plus taxes and Yes it shocked me to get a bill for over $360.00 dollars after the first month. Not only that but two days after the installation had some problems and when I call about it I was told that if they sent someone out to look at it, it would cost me a $100.00. It’s a shame how you people take advantage of hard working people just because you know that you have a service that we need. It would matter if minimum wage was $22.00 per hour you people would find away to get $15.50 out of us just greed and selfishness.

  12. I am very unhappy with my U-verse internet. I switched from AT&T and was promised a $100.00 gift card and have never received it. I have spent several hours on the phone trying to get my u-verse account straight but have not been successful. They had my mailing address wrong but assured me would correct it and send my bill and gift card. Have still not received it. I would never recommend u-verse to anyone. Your customer service dept. is terrible and I have spoken to a different person at least 20 times and my account is still not correct. I always get transferred several times and end up getting disconnected. I have more to do than send so much time talking to U-verse costumer service. I am going to turn you in to BBB if corrections are not made to my account. I am expecting my bill and my reward card by return mail and will be checking into other internet companies as soon as I get this mess straightened out. I don’t intend to spend any more time talking to u-verse on the phone. I want the manager to look over my account and handle it from the office. Evidently it can’t be handled over the phone. A very unhappy new customer!!!!!!!!!!!!!!

  13. I tried for two months to get the official mailing address for ATT U verse. Two customer service representatives lied that the problem would be taken care of. It has not as of to date. The calloused minded technician damaged by brick, my interior wood. And then ran the “white” wire across the center of the brick. As explained to your representatives, the wireless technician and the U verse technician who made a decision to charge me upon his arrival to correct the previous technicians mess. The exposed wire was in city code violation, HOA violation, plus the trashed out exposure had not the bushes been there. “No One” has answered the question “WHY” the work was improperly installed by the first technician. Verified by the Wireless technician, though it was out of is area to correct.
    I have four security cameras around all side of my property. Installed by a very small independent company. There are “NO” wires showing any where.
    It is important to complete the communication with ATT U verse. So that I can proceed with outside sources. This has been a very dogged experience. I have no intention of paying for something that should have been done right the first time.

  14. I am in dyer need of technical support, I can not attach or drag & drop an attachment and haven’t been able to for several days. I am a patient person but my patience is wearing thin. Ever since I have switched to U Verse, I have had problems with my mail, not going out coming back and not being able to attach. I work with a job at home and need to sent attachments. Attention is needed promptly with these e-mail issues.

  15. I called ATT Uverse this morning because my dvr stopped working. After trying to reboot multiple times I was told ATT would send me a new receiver that I can install myself and I am to ship back the one not working. A few hours later I get an automated phone call telling me there is an unusual delay in shipping my new receiver and I should get it in 6 days. This is a device owned by ATT that I am paying for. It no longer works and I must wait 6 days for it! That is ridiculous! I should have one sent overnight. I wonder if I’ll get a billing credit? Not only will I lose all my recorded shows, but I will not be able to record anything until my new one arrives next week. Horrible service!!!!

  16. I was a huge fan of DSL when I had it but after I was disconnected I tried to renew my service and could only get U-verse. I don’t know how the internet is because they shipped my modem to my ex-girlfriend’s house. I dont know how they got that address because I didn’t give it to them. I can’t get a refund on my deposit or a straight answer from anyone. They seem to have no method escalation so I have never spoken with a supervisor or manager even after asking for one specifically. This is the worst customer service experience I have ever had anywhere. I am posting this from my boost mobile phone because I don’t ha e AT&T u-verse. Say what you will about the network but they do have a good customer support system in place. Thanks boost mobile for keeping the little people online.

  17. I had your service for years. Now my special pricing (bundle)
    keeps going up each month. I don’t understand because I pay my invoice on time and have always done so….If you can’t give me
    a break on the monthly price I will seek other services. You give the special bundle price to brand new customers…how about
    loyalty from your present customers. I want those good prices
    also. What can be done??

  18. I am so unhappy with U-Verse I didn’t know the guy had me
    on U-verse that I was talking too. He told me that eventually that everybody would have to go to U-Verse. We do have other
    other choice. Just wanted you to know I am unhappy…

  19. It was a bad decision to switch to A T & T U-verse…fell for the $49 a month for 12 months bundle free installation…I have been with the 2 months and cannot get anyone to honor what they sold me…wrong bills, charges for installation, on the phone for hours with no resolution. Now billed late fee for not paying for the higher bill and only what I was promised..on the chat line and offered bait and switch better plans…just want the plan I switched for…and it is still an on going battle….don’t fall for the bundled package deals…………..

    Sorry I switched…

  20. It was a bad decision to switch to A T & T U-verse…fell for the $49 a month for 12 months bundle free installation…I have been with the 2 months and cannot get anyone to honor what they sold me…wrong bills, charges for installation, on the phone for hours with no resolution. Now billed late fee for not paying for the higher bill and only what I was promised..on the chat line and offered bait and switch better plans…just want the plan I switched for…and it is still an on going battle….don’t fall for the bundled package deals…………..

    Sorry I switched…

  21. I am VERY disappointed with ATT U-verse. I am a big sports fan and love to watch Major league baseball and the National Hockey league. The MAJOR reason I made the decision to switch from COmcast was because of the Premium Tier package that offers sports stations from around the country. It was listed on the internet as an upgrade but the availability of these sports channels would provide live sporting events from around the country, similar the the Major League Baseball extra innings package and the National Hockey League Center Ice package. Both offer as many as 40 games a week that are from out of market areas and available for local viewing. You can only imagine my surprise and disappointment when last night, about 1 hour after my install, I watched the pregame on SNY channel and then saw that the game itself was BLACKED OUT! How can the extra innings package and center ice not be subjected to blackouts while your package is…there is NOT POINT in having these stations listed as available if you cannot see games live….It was never presented to me and did NOT indicate on line at all…when I reviewed the channel directory AFTER the install did I see the asterisks next to these channels indicating that they were subject to blackouts..again, why does this happen with your package and NOT extra innings and center ice! this was presented to me as a viable alternative to both of these packages….soooo. in the switch, I am not getting the entertainment expected but I also lost the NHL network , which was available on Comcast but not with U-verse..thanks for your attention to this…..

  22. In January, I switched from Cox to AT&T to save money. At that time, I was told that AT&T was working on keeping the Hallmark channel. After the switch, I learned that they will no longer carry the Hallmark channel. Had I known, that would have been the deal breaker. I live for the Christmas season, and on Nov. 1st, Hallmark is beginning their season of made-for-Hallmark Christmas movies. I wish I hadn’t signed up with AT&T. I’m extremely unhappy and angry with their decision to eliminate the Hallmark channel. It’s too late for this year, but I’ll soon be looking for a new carrier.

    • When I switched from DirecTV to Uverse I was not informed of the Hallmark issue. For 30 years my two girls (and now their children) gather in my living room to watch the Christmas Specials on Hallmark. ATT had broken a 30 year tradition at my house. I let it go one year thinking it would be resolved. Evidently ATT is not concerned with my 30 year tradition nor anyone else’s desire to watch Hallmark. Tradition is important to me. I am adding DirecTV to my TVs and will leave ATT the first moment I can. ATT, I gave you the chance and you choose to sacrifice your customer’s wants for your corporate battles. Goodbye.

  23. I was with AT&T since 1981 the last 3 or 4 years with AT&T U-verse they raise the price to 200.00 a month with the basic Internet home telephone and some Spanish channels. Found the basic Internet, basic cable and home telephone with unlimited long distance calls including Mexico for 50.00 a month. After 30 years at& t did not give a shit they don’t care about customers.

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