Contact AT&T Customer Service

I have an contract-free iPhone 4 which is locked by AT&T.The iPhone is on Apple purchase in,I can providemy proof of purchase.I am sure,my iPhone 4 is no contract,also be legally purchased,I am willing to request an unlock code via Email.
Already send attachments,The machine is I through legal channels iPhone purchase.
I satisfy the requirements of the equipment unlock. Really sorry, bring you the unnecessary trouble,I really need to unlock.
Well, I have got in touch with your customer service call, he said can unlock, so please contack me I will show my receipt

AT&T Customer Service.
I WISH IS WASN’T SO HARD TO CONTACT YOU BY EMAIL.

I only wanted to share a congratulatory note for the invaluable assistance of Hillary at the 41st Ave store in the Capitola Mall.
I am of a different race & culture than most, here. In these times, difficult for minorities or bearers of diverse ethnicity & association, it is encouraging & hope-inspiring, that an in-store assistant was able to rise above these differences and kindly and quickly render the expert help she was called upon to give. She immediately helped me solve a problem with my AT&T phone.
As customer of AT&T for some 30 years, I am so grateful to AT&T for hiring & training such expert & willing employees.

Thank you,
I Crow X

aka withheld
by request.

Dear AT&T Customer Care,

Almost a year ago I purchased a used iPhone 4 through a friend who’s based in the US.

The IMEI number is 102754009519123
I’m not entirely sure whether the phone is already off contract or otherwise, but I would really appreciate if it can be unlocked.

Thank you very much for kind assistance.

GOD Bless and more power.

You are the most crookiest people I have ever met.. You don’t trust us.. we don ‘t trust you!!!!Give us back our money

I just want to say that I spoke to one of your personnel
and he was extremely understanding and wanted to help me with my problem. I think it is good for you to know that
you have an employee who understands the meaning of service. He deserves recommendation for an award. His name is Jr. Riggs. Lastly, my problem was not resolved and I feel that it is really unjust to hold a person hostage in this way.

Need talk to customer service. I need to resolve an issue urgently.

They SUCK! I have been a customer through Ma Bell, Bell Telephone, Bell South, A T & T…for over thirty years. I can say with complete authority that A T & T is the absolute WORST Company I have ever had dealings with. I suggest everyone just cancel their services and maybe, just maybe A T & T will create a customer service department that has real live humans in the equations.

Truly the worst I have ever seen.

I am receiving a message on my cordless phones that says “Check tel line”. There is no dial tone. I plugged in an old land line phone I keep for such emergencies and still no dial tone. My land line is ATT. I tried calling on my cell phone (which is not an ATT phone) and got disconnected 2 times. The third time my cell phone ran out of battery time. I am very frustrated. I live in a rural area. My cell phone doesn’t work under the best of circumstances from my home. I need to talk to your repair department but I don’t know how I am going to be able to do that from home. I do not know how to check my “phone line” or even what I am looking for. If anyone reads this anytime soon could you send me an emaiber is 707 928-4823. I live in Cobb, CA 95426. thank you.

I need to know if the Samsung impression was recall because every one with one including me the screen has stopped working.

I have an email account, (powered by Yahoo!) which has been either hacked or spoofed. I am receiving dozens of MAIL DELIVERY FAILURE notices and friends are emailing that they have been receiving SPAM from my address. The address was originally linked to AMERITECH DSL, then AT&T DSL and most recently, U-Verse, but I no longer have ANY AT&T accounts. The web wizards to change my password ALL fail, mostly because they eventually either prompt for account info (which is no longer valid) or I get a message that my User ID is incorrect (it hasn’t changed since the mid 90′s!) I have been trying to reset my password for TWO MONTHS! I eventually plan to close this account but since I still have other accounts and business correspondence linked to it I can’t do that quite yet. I have made repeated phone calls to AT&T, waiting through countless menus, and I even went to an AT&T store (where I was told I needed to call in for tech support again!) Everyone I have spoken to directs me to the various web pages on ATT.NET or ATT.COM to try to reset the PW myself online. Yahoo says they can’t support it because it is an AT&T domain. I need someone with ADMIN rights on the actual email server to contact me to help me get this password reset and get this issue resolved.

I want to know how much can I pay a at&t sim card per month?

I renewed my contract with at&t February 2011. I done this because the employee told me they would have 3g coverage spring 2011 in zip code 44622 . It is now almost November 2012 and still NO 3g coverage. I was lied to. Come this February I will no longer be with at&t. I have been a customer since 1998. Shame on them.

AT&T MILITARY SITE ALWAYS SAYS ” YOU WILL HEAR A RESPONSE IN 48 HOURS OR LESS” IT HAS BEEN 8 DAYS AND THEY THEY HAD THE GUTS TO SEND A E-MAIL NOT TO RESPOND TO THE AUTO MAILER. I HAVE A PHONE NUMBER THAT A CORPORATE REP WAS SUPOSSE TO CALL ME BY CLOSE OF BUSINESS ON 5 NOV 12, BECUASE SHE REFUSED TO CONTACT ME 30 MINUTES AFTER A SENIOR MANAGER VIOLATED MY RIGHTS. THEY CAN NOT RECORD YOUR CONVERSATION IF YOU TELL THEM TO TURN OFF THE RECORDER. THEY TELL YOU IT IS FOR TRAINING ONLY.

This is the last straw– NO MORE ATT. I just got a bill from them for an $18.64 increase in my services.Who do I call— NO ONE as it does not exist and you are wasting yout time trying to contact them.We should all pull out from them and make them go bankrupt or start a law suite against them for thier deceipt and pratices. But they would start up again under a different name.It is certainly worth a try.

Poorest service I have ever had ! No one answer’s phone &when they do they put you on hold . I’ve waisted 2hr’s .This is What I will remember about at&t and I will never consider using your service again .Am considering contacting Better Business

neither will this manager give info on who is general manager. no one will give names or phone numbers of charge staff..i have been on phone all day with no satisfaction..626 298 6899.

i just called your technical support and got the best customer service help ever! his name was jermey i wish i caught his last name but he was so helpfull and patient and it was a wonderfull conversation, not akward like most! jermey you rock and help me with my gallazy 111 new phone (wich i am a dork on phones) thank thank you, its nice to be able to make it easy to call when you are upset! ))))) you rock……………….. happy custmer me reyna

People can not expect much from a large company like AT&T because they are trying to used the cheap route

Good info. I tried to email ATT and can not get any info for disputes. Beware of ATT service is a really a rip off.
If you do not check your ATT bill there are often unauthorized addition charges.

not the firset time .main phone line dead,waited 2 hours
and hung up will have try again

lousy internt service
we hate At&t
if we can get away we would loose AT T forever
jay

he was told by you guys that he was cancel in sept

Please tell me what to do about my new phone I have had it 3 days and it will not come back on after recharging the battery it is a Samsung Galaxy Express, not on the market yet according to a rep . I had to call several times before I got a clear answer about the old phone I had. I had to have it replaced 2 times and they told us that they would send me a phone right out and I waited 14 days and was told about it would be in oh let me check and then came back and she said your order had been put on hold. We have had to replace alot of these phones and they are not in stock now. Here I am in the same position as I was 3 days ago no home phone now and no cell phone and disbilied. Look like a letter to Mr. Delago again in Dallas.

Phone number to pay bill is not listed!!!
Link to pay online does not work!!!
Dug out their website and login after searching on web for 15 mins!!!
User id and password does not work!!!
Paying by phone means they charge you money.

This is a deliberate attempt by ATT to gouge out customers further by making it very difficult to pay online for free. Report this malpractice to FCC!!!

My $40 bill for DSL internet only was late. I received threatening phone calls stating I would be cut off and have reconnection fees. I could not pay using the phone call system since my debit card had changed. I could not find a number to call them back, nor did the web link to pay online work.

If I could give 5 minus stars instead of 1 star I would have! Somebody please nuke ATT into oblivion. To state I hate them, is an understatement. I want to choke the life out of that corporation!!! I HATE ATT!!!

The worst customer service experience in my entire life

I have been a loyal customer for 10 years and a good one to, I must say. I am generally pleased with the service that I receive.
My issue is that I want to know why, as a loyal and should be valued customer, I can not also get a great price on a good phone? You have great offers for new customers and sure after 2 years I can get a great deal and a really cool phone for a resonable price also. But why should customers, like myself with good track record with you, have to wait. Maybe AT&T has this thing all backwards?!I get why you do it, draw new customers in, but just once you should consider rewarding your valued customers, every now and then, without the wait.

Ur the best !

I truly disappointed in your all around costumer service. I called and set up a payment arrangement with one of your service reps and was told by the rep that it was set up and service would not be interrupted. That call was made on 12/13/12. Today 12/14/12 my phone was shut off. When I called to find out what happened they told me that no arrangement had been set up and that they would be unable to resort service until the past due was paid. I’m very disappointed in the way this was handled and will not be recommending AT&T to anyone and to anyone thinking about switching to you I will tell them not to do it!!

I called the billing number and was rudely hung up on 7 times. This is the worst service I have ever seen.

On hold for 14 minutes as of now while the CSR reviews my bill….What the heck takes so long! I don’t have an hour to figure out why you charged me twice as much. Maybe you should have your reps call us back once they have figured it out. Also IVR system is very frustrating. I run a call center and understand the challenges but customer service is key!

Dear AT&T: I have been trying to contact you for the past several weeks regarding a problem with static on our landline. I have waited on the phone for hours at a time. Today, it has been 45 minutes and I’m still listening to this “Jazz” music that is rather nerve wracking to say the least. Another issue is the “party line” that I am enjoying. While on hold the other day, I had the pleasure of speaking with a lady from Ashtabula and also enjoyed listening to a customer service call to a business. It reminded me of the good old days when the “party lines” were in use. I am sad to leave AT&T after being a “valued” customer for the past 48 years but I think it is time to move on. Merry Xmas and Happy New Year.

Hello I need a password for my htc because it won’t let me ring people and it says network locked please contact customer care thanks for your time

I left ATT after using them as my phone and internet provider for many, many years. The right hand does not know what the left hand is doing. Even the management makes promises that they do not keep. They inadvertently shut my DSL and phone line off and was unable to restore it since they are now moving to fiberoptics. I would be forced into purchasing Uverse and yet they could not get anyone out for 2 weeks to install. I lost 2000.00 in business without internet services. I had to go out and purchase an iPad with 4g network ability so that I could continue my business. Needless, to say, I dumped att and moved to comcast where I am very happy with the service so far. All of my customers asked what happened to me since they could not reach me because I did not have phone service and internet service. I told them about the poor att customer service and not surprisingly, many had similiar story’s. Good bye att! Worse customer service ever on all levels!

11 years of service with AT&T. Goodbye AT&T
Hello Verizon. When I needed u the most u
U failed me. I even went as far as getting
AT&T phone and Internet in my office.
Well I’m switching that too. Once bitten shame
On the dog. Twice bitten shame on me.

THEY SUCK

Because my wife just had to have an iPhone, I was forced to leave T-Mobile and go to AT&T. What a total and complete nightmare! Their customer service is as bad as it gets. Trust me, I have dealt with some horrible customer service people in the past, but AT&T takes the prize. Your time will be better spent banging your head on a brick wall. You have been warned.

I am so tired of trying to get help from att that I may soon cancel. My home phone has been out twice in the past two months for no reason to me. One night a local policeman came to my door and scared me to death and said someone dialed 911 from my number… it had been out since early the afternoon before. Help@!Me,. I’m 71 years old and pay my uverse bill promptly and don’t needs these problems.

I am an unhappy U-verse customer. Tuesday, my box on the TV went out so I called and they determined it was the Cisco router and not the TV. They said they would send one out. Its now Wednesday night and still no router or TV. If ATT was half as interested in taking care of their existing customers as getting new ones it might possibly become a good company. I am also a share holder, but that to is to bad. This U-verse looks like is another ATT ripoff. We have had it for 7 months and our bill hasn’t been the same twice. Once again Cox is looking better all the time.

WORST CUSTOMER SERVICE EXPERIENCE IN MY LIFETIME. Waited 45 min. for a supervisor only to be told they were gone for the day! Continuous unresolved phone problems lasting months, arrogant service reps. No way to elevate problems to management. Fed-up with ATT.

I was speaking with one of your agents, Yvette,
Who just hung up on me. You know how
Frustrating it is to wait in line and to have someone
Answer and hung up on you! She has my phone
Number but didn’t bother to call me back.
Is this the kind of assistance you train your people
To do. Waiting in line is already frustrating
and to have an agent answer then hung up
Is very rude, nasty and impolite.

After getting no satisfaction by phone,from a customer service representative, I tried to e-mail a complaint letter using the e-mail listed above.
The e-mail was returned stating no such host provider. This was an important issue that dealth with wanting to cancel a recently made cell account for a friend that is now in second stage of mental dementia. She had 11 days to cancel and this was only the 6th day. Apparently ATT has no compasion or consideration for the mentaly ill. If I do not get any satisfaction for her,
I may switch all my accounts back to Comcast.

At&T is by far the absolute worst phone service provider in the market. I don’t even get any signal at my own house! The Interent is as slow as Christmas; when I have incoming calls, the person on the other end of the line ALWAYS has a difficult time hearing me; the list of complaints is endless. And it’s not just me- my coworkers and friends will tell you the same things about AT&T’s awful service. I can’t believe I’ve been paying every month for the worst possible phone service out there. I’m going to be making my switch to Verizon Wireless as soon as possible.

First off I went and switched to AT&T based on what others (family) has told me. So I did. As you can see I have only been a customer for a VERY short time. Worst decision I ever made as of now at least.
I called 2-1 @ 7:14pm to report outage, on the line for 35 min 42sec to be told by Supervisor that someone will call me on Sat morning 8-10am and advise what time they will be arriving.

2-2 @ 11:25am called to find out about the service call I did not receive and to find out when this will be fixed. I was told then by supervisor that a call will be placed back to advise the time, again….no calls at all.
2-2 @ 6:05pm and again was told that someone will call me back……and yet again NO CALL BACK. I know that they have my number because not only did I have to verify my number and my security code when I call and entered it, I was asked by the Supervisor and when being told that “you will get a call back” I then AGAIN verify that the number to call back is correct. Each time it was correct, but no one knows how to call a customer back.

2-3 @ 1:37pm again called and again on the line for 33min 19 sec and was told by multiple people that we do not work on Sundays. So I again asked for a Supervisor named Alvin. He was just a rude un caring person. How could you have someone like this working for you? He said that a call “should” of been placed to you. Yes it “should” of but was not. He said without a doubt he knows I will be called in the AM to advise the time for the tech to arrive. I told him This is un acceptable because I have been calling since Friday and no one has called or come out to service your faulty materials. I told him do not bother to send out anyone until I get a call from a actual person to confirm appt.
then……..

2-4 @ 8:23 am I receive a text message that a tech will be out today between 12-2
2-4 @ 12:50pm a text message that the service was done and fixed.
IF THAT WAS THE CASE AND IT WAS FIXED I WOULD OF ACCEPTED IT AND LET THIS ISSUE GO.
but—–
2-4 @ 4:24 pm on the line for 10min 36 sec and was told by another Supervisor that it is not the outside line and that is inside my house is the issue now. Then was told that a tech WAS out on Sunday!!!!!! WHAT!!!! First I was home ALL DAY on Sunday and was told that you do not work on Sundays!!!, Your tech lied or the Supervisor lied to me as it was the Super bowl and I had planned a big party at my house……as you know and can see that my service is STILL not fixed I could not have the party at my house. I had catering and whole 9 set up for the day. That was ruined because not one person did their job as they should of @ AT&T. Not even the Supervisors. BUT, BUT when I was finally fed up with this whole lack of Customer Satisfaction and lack of Customer Service I have decided to CANCEL. I told that to the last supervisor I was talking to continue and set up the tech to come to the house as planned to collect all the item from AT&T, I was told no, that will not be done. So I finally had enough and hung up on her. She called me back!!!!! THE FIRST PERSON EVER TO CALL ME BACK FORM AT&T. Want to know why? It was so “She can do her job” and give me the instructions on returning items. I hung up again and she called me back to go over this and she told me that she must go over this as this is part of her job!!!!! WOW now someone wants to do their job. Not one person cared from the start to the finish for my lack of working service. I work hard for my money and refuse to give a company any of it who has lost me over $575.00 in income due to your faulted items. But to just find out that only a very small portion will be credited to me. That is wrong.

I hope this letter get to the proper hands to issue a training for all involved in Customer Service and really need to know the importance of urgency when you have customers working from home. Not to mention my kids could not do any work on line either. This has been one of the biggest headaches I have ever had to deal with a company and refuse to ever go back to you and as far as the people I know who have AT&T will also get a copy of this email as I hope it gets them to cancel all services with AT&T. I will also promote the lack of service AT&T have to people in conversation.

If you feel the need to call and go over any of the issues in the mentioned above you can call me. I know you have the number.

This is to inform Mr. Randall Stephenson as he is promoting the ban on gay leaders in scouts I will be promoting the
ban on all AT&T products and services starting with my
home and my family business along with talking to as many
churches and friends as I can to also ban AT&T. I know that he will probably never see this but I am watching the
way he votes and hope he is ban from the board of BSA.
A very concerned grandmother who loves causes that hurt children.

sir this is praba again i forgot to send my IMEI NUMBER 01 254400 597172 9 , as i said before iam working at cruise ship i bought iphone from tampa (usa) now iam going for my vacation so that i can use my moblie phone at india , because i have lots of my friends numbers is there. plese sir help me to use my phone . can you unlock my phone sir , thank you very much sir.

Horrible horrible horrible service!

At&t has the worst phone service. I tried to reach an actual person, and it took be through not one… not two…. but six different automated voice systems! Not to mention the many many times they asked for my account number, only to be asked again when I finally reached a person.

And before had I had another nightmare. I bought a new modem through them, and wanted to have the payment for it broken down. But, when the bill came the entire price was listed. So, I had to call them. Even though I was able to reach a person, I was transferred six times! And the guy’s excuse was “well it’s already on your bill, you should pay it”…. 191.00 when the bill was only suppose to be 65! After what seemed an endless about of bs I was finally able to get it off my account… so I did not have to pay anything for the next month. But, I can’t help but think the entire thing wouldn’t have happened if AT&T had better phone support.

I give them one star, for their continued poor service. I would go lower if I could.

Please AT&T do something with you service. I have phone and internet with you. This AM it took 1 hour and 20 minutes and 5 different people to get me up and running. I went from a woman that I could not understand because of her accent to a man that told me that I did not have the service that I do have to the last gentleman that got me the correct information and I have written it down. I had the paperwork but the technision who installed the equipment never told me one of the important numbers to have ready otherwise I could not be helped. And one of the women wanted to immediately do a “Call ticket” that I would have to pay for. I had to tell her what we did that last time and during this portion of the conversation my phone came back into services and then the internet went out. What is the problem? I have had AT&T now for about 3 weeks and I have had problems for about 3 to 5 hours of those. This may not sound like much to you but to me as a small business owner who depends on the internet and phone system to operate our business it is important. With the exception of the last woman and ultimately the last man I would not rate support very well. Are you too big????

The 2-3 e-mails a day I get from A T &T are annoying! Will you please stop trying to sell me something? I am not happy with my service, find it all but impossible to contact you by phone and become aggravated more each time. When I finally do actually get to speak to a rep. I find them helpful. I am counting the days that I can bid this outfit a not-so-fond FAREWELL!!!

We are sooo tired of your stupid commercials with the kids. We cannot hit our mute button fast enough. Don’t you have anything new and more creative???? These commercials keep playing and replaying and once is enough!!I think one time you had something with balloons flowers and music and enjoyable to watch and could see many times, not the boring commercials you have on now.

We have been 7 days without landline service. Cell phones do not have reception here.I reached a live person and explained I had a person here with medical diagnosis of being prime candidate for SUDDEN CARDIAC DEATH. She promised to try to expedite the repair because there is not a DIAL TONE even to the pole. HOWEVER, my second number provided to a friend, got a robotic response saying that they we were denied expedited service due to a high back log of calls. My son called AT&T for me and was told our phone line is broken. no kidding. AT&T has no living PERSON who can do a thing to help customers. My research indicated our repair service is dispatched from Alabama, we live in Tennessee. I would NEVER recommend AT&T to anyone.