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Contact AT&T Customer Service

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Contacting AT&T Customer Service Center

AT&T is one of the largest cell phone providers in the United States. The company offers more than just cell phone service, however. You can also purchase television, home phone, Internet and mobile Internet services from the company. AT&T offers services and products to both residential and business customers. Customer service information is available from the main AT&T website, but customers have to jump through a few hoops before being given access to contact information.

Contact Info:

Phone Contact Numbers

AT&T hides all contact information from customers unless they choose a specific problem they need help with from customer service. We tried a variety of customer service combinations to find a list of contact phone numbers. Automated services are available for most customer service numbers 24 hours a day. Live support times vary based on service.

Mailing Address

There is no mailing address listed for customer service, but customers can feel free to use the corporate mailing address for all correspondence.

AT&T Corporate
208 S. Akard St.
Dallas, TX 75202

Official Website

If you are an AT&T customer or you want to learn more about the products and services offered by AT&T, you can visit the official website at http://www.att.com. You may be asked to enter your zip code to determine service eligibility or for a personalized list of products available in your area. Not all products and services offered by AT&T are available in all areas.

Customer Service Email

There is no customer service email listed on the AT&T website. We searched high and low and we finally found an Email Us page, but customers were required to log-in to their account before accessing the form.

After searching off the official AT&T website, we found a contact email at customercare@tech360.att-mail.com. We have attempted to contact customer service using this email. We have not received a response from the customer service department yet.

Our Experience

When we reached out to the customer service department, we were greeted by an automated response system. After approximately 3 minutes, the system disconnects the call. Each of the available responses claims to connect to an AT&T customer service representative, but the line rings and then immediately goes to a busy signal.

Although the customers service email for AT&T is available here: customercare@tech360.att-mail.com, we have not heard a response to our question regarding products and services available.
After several attempts, we finally received an email response from AT&T. The approximate response time was 1 hour. We were able to have our question answered. See the AT&T response below:

Dear Richard,
Contacting AT&T by phone would be the best method to learn more about the products and services available. Below are a few contact numbers for departments within AT&T that may be able to assist you. If you do not see the service you are looking for, please call us and we will be happy to direct you to the correct team for assistance.
Residential Services – 800-288-2020
Wireless Services – 800-331-0050
U-Verse Services – 866-915-6188
Webhosting Services – 888-932-4678
If you have any additional questions or concerns, you can reach us by dialing 1-877-888-7360 and one of our representatives will gladly assist you. As always we thank you for choosing AT&T Tech Support 360, where we value your business.
Thank you,
Jessica
Customer Care

Tech Support 360

From: Richard Banks
Sent: Friday, March 16, 2012 12:57 PM
To: Tech 360 Customer Care
Subject: customer service question

I was attempting to contact customer service through the automated phone line with no resolve. Is emailing customer service the best available option in order to receive answers regarding products and services? Thank you for your attention to this concern.

It appears customer service is not a top priority of AT&T. Do you feel the same way when you contacted customer service? We want to hear your experiences when you attempted to contact the customer service department.

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Rate your customer service experience:
Rating: 1.6/5 (128 votes cast)
Contact AT&T Customer Service, 1.6 out of 5 based on 128 ratings
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181 Comments on “Contact AT&T Customer Service
  1. I have an contract-free iPhone 4 which is locked by AT&T.The iPhone is on Apple purchase in,I can providemy proof of purchase.I am sure,my iPhone 4 is no contract,also be legally purchased,I am willing to request an unlock code via Email.
    Already send attachments,The machine is I through legal channels iPhone purchase.
    I satisfy the requirements of the equipment unlock. Really sorry, bring you the unnecessary trouble,I really need to unlock.
    Well, I have got in touch with your customer service call, he said can unlock, so please contack me I will show my receipt

  2. AT&T Customer Service.
    I WISH IS WASN’T SO HARD TO CONTACT YOU BY EMAIL.

    I only wanted to share a congratulatory note for the invaluable assistance of Hillary at the 41st Ave store in the Capitola Mall.
    I am of a different race & culture than most, here. In these times, difficult for minorities or bearers of diverse ethnicity & association, it is encouraging & hope-inspiring, that an in-store assistant was able to rise above these differences and kindly and quickly render the expert help she was called upon to give. She immediately helped me solve a problem with my AT&T phone.
    As customer of AT&T for some 30 years, I am so grateful to AT&T for hiring & training such expert & willing employees.

    Thank you,
    I Crow X

    aka withheld
    by request.

  3. ATT has no customer service. They have a never ending automated system and when you finally get to someone they transfer you 12 more times just to be hung up on. NEVER USE AT&T for anything! Beware!

  4. Dear AT&T Customer Care,

    Almost a year ago I purchased a used iPhone 4 through a friend who’s based in the US.

    The IMEI number is 102754009519123
    I’m not entirely sure whether the phone is already off contract or otherwise, but I would really appreciate if it can be unlocked.

    Thank you very much for kind assistance.

    GOD Bless and more power.

  5. AT&T has billed me incorrectly 4 times in the last 6 months. All attempts to resolve the issues have failed including numerous phone calls and e-mails. My account has been sent to a collections agency even after AT&T reps acknowledged their errors.

    I suspect that tens of thousands of other customers are experiencing the same problems. I would like to organize a class action lawsuit or failing this, provide extensive documentation for the FCC and FTC.

    If anyone would like to join the cause, e-mail me at tcreilly@gmail.com

  6. I have tried to contact customer service at AT&T, to try and find out why existing customers can not get the same deals they offer to new customers, but after holding for 45 min. someone came on and told me he would tranfer me, I heard one ring then was disconnected. AT&T wants new customers, but, if you are an old customer you have to drop your service before you can get the new rates. That’s not right.

  7. I just want to say that I spoke to one of your personnel
    and he was extremely understanding and wanted to help me with my problem. I think it is good for you to know that
    you have an employee who understands the meaning of service. He deserves recommendation for an award. His name is Jr. Riggs. Lastly, my problem was not resolved and I feel that it is really unjust to hold a person hostage in this way.

  8. They SUCK! I have been a customer through Ma Bell, Bell Telephone, Bell South, A T & T…for over thirty years. I can say with complete authority that A T & T is the absolute WORST Company I have ever had dealings with. I suggest everyone just cancel their services and maybe, just maybe A T & T will create a customer service department that has real live humans in the equations.

    Truly the worst I have ever seen.

  9. I HATE AT&T!!!! SERVICE SUCKS!! EVERYTHING ABOUT THEM SUCKS!!! AND, I HAVE NO OTHER HOME PHONE SERVICE CHOICE. I WILL NEVER, EVER PURCHASE CELL SERVICE THROUGH AT&T AND I STRONGLY SUGGEST NO ONE ELSE DOES!!

  10. I am receiving a message on my cordless phones that says “Check tel line”. There is no dial tone. I plugged in an old land line phone I keep for such emergencies and still no dial tone. My land line is ATT. I tried calling on my cell phone (which is not an ATT phone) and got disconnected 2 times. The third time my cell phone ran out of battery time. I am very frustrated. I live in a rural area. My cell phone doesn’t work under the best of circumstances from my home. I need to talk to your repair department but I don’t know how I am going to be able to do that from home. I do not know how to check my “phone line” or even what I am looking for. If anyone reads this anytime soon could you send me an emaiber is 707 928-4823. I live in Cobb, CA 95426. thank you.

  11. I need to know if the Samsung impression was recall because every one with one including me the screen has stopped working.

  12. AT&T DOES NOT HAVE CUSTOMER SERVICE IN ANY DEPARTMENT!
    I agree with a commment above that refers to their crookedness.
    AT&T has to be the most crooked,flippant,dishonest company I have ever known of. They make Madoff look like a saint! I feel like I have been robbed.Once you have a problem,you may as well change services because it will never be resolved.

  13. I have an email account, (powered by Yahoo!) which has been either hacked or spoofed. I am receiving dozens of MAIL DELIVERY FAILURE notices and friends are emailing that they have been receiving SPAM from my address. The address was originally linked to AMERITECH DSL, then AT&T DSL and most recently, U-Verse, but I no longer have ANY AT&T accounts. The web wizards to change my password ALL fail, mostly because they eventually either prompt for account info (which is no longer valid) or I get a message that my User ID is incorrect (it hasn’t changed since the mid 90′s!) I have been trying to reset my password for TWO MONTHS! I eventually plan to close this account but since I still have other accounts and business correspondence linked to it I can’t do that quite yet. I have made repeated phone calls to AT&T, waiting through countless menus, and I even went to an AT&T store (where I was told I needed to call in for tech support again!) Everyone I have spoken to directs me to the various web pages on ATT.NET or ATT.COM to try to reset the PW myself online. Yahoo says they can’t support it because it is an AT&T domain. I need someone with ADMIN rights on the actual email server to contact me to help me get this password reset and get this issue resolved.

  14. PLACED A CHANGE ORDER ON OUR COMPANY PHONES TO BE TRANSFERED TO A NEW LOCATION. WAS TOLD THEY WOULD BE ON THURSDAY OCT 25TH. WE MOVED AND OUR PHONES WERE OFF 3 DAYS. WHEN WE CALLED WE WAS TOLD THE SYSTEM CANCELLED OUR ORDER. THE CANCELATION WAS BECAUSE THE SYSTEM SAID UVERSE WAS NOT AVABILE AT THIS LOCATION. AFTER 3 DAYS THE REPAIR MAN SHOWED UP AND SAID THERE WAS 2 OPEN UVERSE ACCT. AT THIS LOCATION. WE WENT WITH SUDDENLINK. YOUR SERVICE IS NO EXISITING AND YOUR PEOPLE NEED TO BE TAUGHT BEFORE TALKING TO CUSTOMERS. I FORGOT YOUR TO BIG TO FAIL. (WHO NEEDS YOU ANYWAY)

  15. I renewed my contract with at&t February 2011. I done this because the employee told me they would have 3g coverage spring 2011 in zip code 44622 . It is now almost November 2012 and still NO 3g coverage. I was lied to. Come this February I will no longer be with at&t. I have been a customer since 1998. Shame on them.

  16. Dear sir
    I purchase a HTC mobile type (HTC sensation Z710e) working on these frequinces (HSPA/WCDMA:•Europe/Asia: 900/AWS/2100 MHz Quad-band GSM/GPRS/EDGE: 850/900/1800/1900 MHz).My question is this mobile operate in the United States or not.
    Thank you

  17. AT&T MILITARY SITE ALWAYS SAYS ” YOU WILL HEAR A RESPONSE IN 48 HOURS OR LESS” IT HAS BEEN 8 DAYS AND THEY THEY HAD THE GUTS TO SEND A E-MAIL NOT TO RESPOND TO THE AUTO MAILER. I HAVE A PHONE NUMBER THAT A CORPORATE REP WAS SUPOSSE TO CALL ME BY CLOSE OF BUSINESS ON 5 NOV 12, BECUASE SHE REFUSED TO CONTACT ME 30 MINUTES AFTER A SENIOR MANAGER VIOLATED MY RIGHTS. THEY CAN NOT RECORD YOUR CONVERSATION IF YOU TELL THEM TO TURN OFF THE RECORDER. THEY TELL YOU IT IS FOR TRAINING ONLY.

  18. I have to go overseas due to a family health issue so I applied and signed over the phone for the ‘vacation plan’ since I would not use my phone from there.

    When I came back I learnt that AT&T NEVER APPLY THIS PLAN so I had to pay half year FOR A SERVICE I NEVER USED (not a phone call, nor even a txt message!) on top of that even though I’ve been a loyal costumer for almost a decade they couldn’t wait 3 months for me to pay and they sent me to a collect agency.

    LESSON LEARNED: I’m buying the Straight Talk micro sim and will be paying only $45 A MONTH FOR UNLIMITED CALLS, TEXTS & DATA!!!
    (Straight talk uses the same AT&T network, antennas, etc)

  19. This is the last straw– NO MORE ATT. I just got a bill from them for an $18.64 increase in my services.Who do I call— NO ONE as it does not exist and you are wasting yout time trying to contact them.We should all pull out from them and make them go bankrupt or start a law suite against them for thier deceipt and pratices. But they would start up again under a different name.It is certainly worth a try.

  20. Dear Sir or Madam:
    I have now spent the better pat of half an hour trying to speak to a person in repais. We go around and around. My time is valuable. I have a major problem with my phone line that has never been fixed despite several wasted calls speaking to machines. I am now about to get rid of AT&T in all my systems. YOu are a communication company and I am not prepared to talk to robots. Each time I call you it is the same. Good Bye AT&T. Joseph Harte

  21. Poorest service I have ever had ! No one answer’s phone &when they do they put you on hold . I’ve waisted 2hr’s .This is What I will remember about at&t and I will never consider using your service again .Am considering contacting Better Business

    • I don’t know why you are trying to get help here from AT&T… This is NOT an AT&T customer service site, it is simply a site to voice your complaints about service. No AT&T representative will respond to you who is from AT&T.

  22. neither will this manager give info on who is general manager. no one will give names or phone numbers of charge staff..i have been on phone all day with no satisfaction..626 298 6899.

  23. I live in Sweden and bought my iPhone 4 at Best Buy for USD650 two years ago and didn’t know it was locked to AT&T. Been trying to unlock it since then without luck. AT&T retail store advised I call customer services. Long, costly international calls, poorest service ever experienced. I only use my iphone when I visit USA unfortunately with AT&T cash SIM card.

  24. i just called your technical support and got the best customer service help ever! his name was jermey i wish i caught his last name but he was so helpfull and patient and it was a wonderfull conversation, not akward like most! jermey you rock and help me with my gallazy 111 new phone (wich i am a dork on phones) thank thank you, its nice to be able to make it easy to call when you are upset! ;) ))))) you rock……………….. happy custmer me reyna :)

  25. This is so very sad that a company as big as AT&T would deliberately rip people off. Someone needs to start a law suit against them. If they have done this to me and you, there will be millions more, they will lie to just to get business. When asked if the paper that was signed was a contract, the representative said no. Signed up for Uverse; two TV’s, Internet (1) computer, two phone lines. The entire service for all was supposed to be only $160.00 plus fees. We received the bill online and it was a little over $400.00. It was double from our previous carrier. The most sickening thing about it, was that I we had no phone service for almost four days on either phone; the TV’s would flip stations while watching them and we have not had complete full service since November 19 (I think). When I contacted customer service, I was transferred around, I was disconnected and some of there customer service representatives were very hard to understand. I had to call AT&T countless of times and each time they assured me things would be taken care of and this was the worst nightmare that one could experience. Now, I have to contact them again about this monstrous bill.

  26. My home phone and dsl service went out on 11/29/12. I’m 86 years old and need my phone because I got out of the hospital and my doctor/family can’t call me. My family been calling at&t everyday and everyday at&t said I will have service. Today we called three times and was placed on hold over 30 mins. Im still waiting for service. My phone number is (323)754-1251. Can someone please help.

  27. Good info. I tried to email ATT and can not get any info for disputes. Beware of ATT service is a really a rip off.
    If you do not check your ATT bill there are often unauthorized addition charges.

  28. Our family signed up joining family wireless phone plan with ATT Sale in Irvine,Ca. One of the line were told by the sales Michael H was a system generated error which resulted over charge $44.23 every month.
    The sales has credited me 3 months and he told us the problems will be fixed. ( History of all the email communications are available) After 5 months the $44.23/mo. overcharge still not resolved. And now has past the one month back out period.
    The Sales person told me Nov,5th, 2012 to deduct $88.25 from the Nov 2012 bill. ATT wireless sent me letter to pay the $88.25 in full otherwise will disconnect all my wireless phone lines. ACC#337018282xxx

    Credit my account for the full $129.46 and all related charges. Fix the system generated error back to agreed rate $9.99/mo. AT&T has drag this problem over the one month back out period.
    If the problem still not fixed, refund me 949-394-xxxx the activation fee and cancel this phone line.

  29. not the firset time .main phone line dead,waited 2 hours
    and hung up will have try again

    lousy internt service
    we hate At&t
    if we can get away we would loose AT T forever
    jay

  30. have a problem my, father is 83 years old just told a story , about your company and what you did to him .
    and i am sure if your company did it to your own father
    you would come undone , and not be very happy at all ,
    my father bought one of your go phones , about three years ago , set up everything on a revoling credit card
    to be paid every month . he told you guys cancel his account in september , did not notify him. of the cancel , why the phone is used for life line to him and he to us . he told us that he had 90+ dollars in credit and no refund buy you people .we also could be wrong but
    knowing my father ,do not think so . i would hope you mite take the time to work this out . his name is herb
    954 -583-4699 , next step

  31. Hi
    I could not contact directly to on line service, becouse I am not your customer but have your product, so decide to write here. If anybody from support service read this message please contact me.
    I bought phone on line with AT&T carrier, after update it and its locked. I can not unlock it.
    Please help to unlock it….

  32. Please tell me what to do about my new phone I have had it 3 days and it will not come back on after recharging the battery it is a Samsung Galaxy Express, not on the market yet according to a rep . I had to call several times before I got a clear answer about the old phone I had. I had to have it replaced 2 times and they told us that they would send me a phone right out and I waited 14 days and was told about it would be in oh let me check and then came back and she said your order had been put on hold. We have had to replace alot of these phones and they are not in stock now. Here I am in the same position as I was 3 days ago no home phone now and no cell phone and disbilied. Look like a letter to Mr. Delago again in Dallas.

  33. Yesterday my battery back up for U Verse went out. Thus I had no internet yet you sent me an email telling me when to expect my service. Rather unnecessary don’t you think. Also, if my back up battery is going to go out don’t you think there should be warning system so I could contact you prior to loosing my service. As I HATE your phone surveys I wanted to make a comment about the technican who did a great job and was very nice and most cooperative. HIs name is Josh, his manager is Jerry Harrison.

  34. Phone number to pay bill is not listed!!!
    Link to pay online does not work!!!
    Dug out their website and login after searching on web for 15 mins!!!
    User id and password does not work!!!
    Paying by phone means they charge you money.

    This is a deliberate attempt by ATT to gouge out customers further by making it very difficult to pay online for free. Report this malpractice to FCC!!!

    My $40 bill for DSL internet only was late. I received threatening phone calls stating I would be cut off and have reconnection fees. I could not pay using the phone call system since my debit card had changed. I could not find a number to call them back, nor did the web link to pay online work.

    If I could give 5 minus stars instead of 1 star I would have! Somebody please nuke ATT into oblivion. To state I hate them, is an understatement. I want to choke the life out of that corporation!!! I HATE ATT!!!

  35. I opened a DSL account with At&t for my rental property in 2011 middle of March. The phone # 888-333-2828 I contacted. Since account opened, everything doesn’t go correctly. For the rental property, I never live there. I called same toll free number 3 times and asked at&t put my living address and service address both on bill statement then send bill to my living address. So on that way, it is much easier for me. They said that they can’t do it; only one address can be showed on the bill statement. I don’t know why gas company, electricity company and water company they can do it, why ATT can’t do it?? I wish I could cancel it but I have to finish one year contract. Then I wait for almost one year, actually one week to one year I called ATT to cancel the service. The guy pick the phone call said that is too early, and have to wait for one more week to cancel.
    Exact one year, I called ATT to cancel it, another rep said that is OK. No problem. I thought that is OK but it is not. Two month later, I went to my rental property, there were a few bill statements in that house. I called ATT again, asked why? The service rep said that ATT system is updating now and can’t find anything and asked me call back later. 3 weeks later I called ATT, the lady picked up phone call said that I may owe ATT money and asked me check all payment then call it again. One week I called it again, the guy picked the phone call said that don’t worry about it, he is going to take care in this time.
    It looks once an account opened, I cannot close it. Now it is getting worse.
    In August of this year, I went there, and saw 2 letters from Franklin Collect Agency. I opened it and called ATT right away; at this time I didn’t talk to any service rep, only manager who is Miss Yun. She said that she is going to clear my account and asked me call Franklin Collect Agency to remove my case. Should I call Franklin??? It doesn’t make sense!! Of course ATT should call Franklin. But I called it. I gave my case # to the guy, and sounds he accepted it. Until last Friday, my refinance rep called me said that my credit score drop down too much and I cannot refinance for my home mortgage. I have a bad credit from Franklin Collect Agency. AT&T ruins my credit. What should I do?

  36. I just signed up for ATT Uverse early November. It took them 3 trips to my house ( a total of 12 hours they spent there) to get my service working properly. My account was to be debited on the 9th of every month. That was fine but I am only paid once a month on the 15th and live check to check but was told that I could call and change my due date to 12/15 or after. I called on November 22nd and spoke with “anna” who changed my due date to the 17th of every month. Today is 12/12 and they debited my acoount last night. Now I have a negative balance and owe an additional $34 for the overdraft. And I just stopped to get gas this morning so there is another $34. These jerks better credit my $68 bucks!!! I’m a single mom and it’s Xmas!!! I’m furious!!!

  37. I have been a loyal customer for 10 years and a good one to, I must say. I am generally pleased with the service that I receive.
    My issue is that I want to know why, as a loyal and should be valued customer, I can not also get a great price on a good phone? You have great offers for new customers and sure after 2 years I can get a great deal and a really cool phone for a resonable price also. But why should customers, like myself with good track record with you, have to wait. Maybe AT&T has this thing all backwards?!I get why you do it, draw new customers in, but just once you should consider rewarding your valued customers, every now and then, without the wait.

  38. I haveacomplaint against my pay as you go because this was happen for 2 times already that it was deducted me for $9.99 dollars the other day that I dnt know what is that for which my plan is $2.00 per day. I just refill my phoneDec. 5, 2012 of $50.00 and now I just notice last Wenesday that my account is still have like $40.00 more and now its only $26.00 left. I want you to tell me why this was happen to me for 2 times alreadyin the 1st time I didnt complaint but now it always happen to me.

  39. I truly disappointed in your all around costumer service. I called and set up a payment arrangement with one of your service reps and was told by the rep that it was set up and service would not be interrupted. That call was made on 12/13/12. Today 12/14/12 my phone was shut off. When I called to find out what happened they told me that no arrangement had been set up and that they would be unable to resort service until the past due was paid. I’m very disappointed in the way this was handled and will not be recommending AT&T to anyone and to anyone thinking about switching to you I will tell them not to do it!!

  40. In my 28 years of being a consumer of phone and internet service, AT&T has the worst customer service I have ever experienced in my entire life. I would have to publish a book to convey my horrrible experienceS (Yes, I said experienceS with a capital “S) with this company. All I can say is sign up at your own risk and if you do, you’ll just have to learn from your own mistakes, but remember you’ve been warned!!!!

  41. I’m disgusted and outraged at the service you provide. I have been a customer of yours for many, many years and was just informed that I cannot get a copy of text messages that were necessary for a divorce hearing that I purposely kept on my phone. My phone automatically deleted them. Other providers have this service but AT&T does not? I was just informed of this by Ashley Johnson when I called 1-800-3310500 customer service to ask for a hard copy of them. Don’t tell me these messages cannot be retrieved-

  42. My U-verse bills are to high. How do I get off uverse and go back onto regular service. I find no difference and am paying more. You c ompany is too high, I think I will have to change. All the fees and charges seem to me to be a sham just to make more money.

  43. It took two days and several google attempts to find your support phone numbers to help a friend. At&t is not worth that much trouble to me. NOT EVERONE has Internet.

  44. It is impossible to write a review since ATT has cleverly made it all but impossible to contact customer service. The phone is not on my billing statement or the internet. I have a billing statement dispute that I can not resolve due to no way to communicate with ATT.
    Very Clever trick! I guess I’ll just cancel service and get majic jack.

    • Good luck since I am in the process of cancelling my service for the second time after spending two hours on the phone to get it done the first time. Never. Again.

  45. I have been having problems with my telephone all week. Every time I tried to contact AT&T for service, I get the recordings that takes me through the choices just to bring me back to the beginning. I live in Lake Forest, CA. Holidays are here, and cannot receive and or make calls out of my house. The line is totally death and when folks call me, they get a busy signal. After I checked the telephones I have, I realized it was the AT&T line I am not getting. What do you suggest? This is now an emergency. Can’t even call my family to wish them a Merry Christmas and/or inform them that I am fine.

  46. On hold for 14 minutes as of now while the CSR reviews my bill….What the heck takes so long! I don’t have an hour to figure out why you charged me twice as much. Maybe you should have your reps call us back once they have figured it out. Also IVR system is very frustrating. I run a call center and understand the challenges but customer service is key!

  47. Dear customer service
    I canceled my internet on Sept 25 about sept.21 by calling ,the answer sir said:ok, stop your internet from 12am,sept 25 start stop. Why require to pay oct. fee now?
    My internet was broken ,didnt sent person to repair on time,your compain answer said,didnt pay this month.why require to pay this month fee now?
    so I shouldnt pay $60
    My name is George Zheng. I am 76 years old. My account number is 770 645-3789 793 1884. My address is 8450 Roswell rd Atlanta GA30350.

  48. Dear AT&T: I have been trying to contact you for the past several weeks regarding a problem with static on our landline. I have waited on the phone for hours at a time. Today, it has been 45 minutes and I’m still listening to this “Jazz” music that is rather nerve wracking to say the least. Another issue is the “party line” that I am enjoying. While on hold the other day, I had the pleasure of speaking with a lady from Ashtabula and also enjoyed listening to a customer service call to a business. It reminded me of the good old days when the “party lines” were in use. I am sad to leave AT&T after being a “valued” customer for the past 48 years but I think it is time to move on. Merry Xmas and Happy New Year.

  49. FOURTY FIVE MINUTES, FOURTY FIVE MINUTES and i got hung up on AGAIN!!!!!!!! At&T has THE WORST WORST WORST automated phone system EVER IN THE WHOLE WIDE WORLD!!!!!!!!! I WOULD NEVER EVER EVER EVER SWTICH TO At&T because of how bad it is! 45 MINUTES to finally speak to a real person, they have her direct my phone call to another person, who directed my phone call to a message that said I needed a 5digit PIN (which I dont have) and then it hung up on me. WORST EVER!!!!!!!!!!!!!

  50. I left ATT after using them as my phone and internet provider for many, many years. The right hand does not know what the left hand is doing. Even the management makes promises that they do not keep. They inadvertently shut my DSL and phone line off and was unable to restore it since they are now moving to fiberoptics. I would be forced into purchasing Uverse and yet they could not get anyone out for 2 weeks to install. I lost 2000.00 in business without internet services. I had to go out and purchase an iPad with 4g network ability so that I could continue my business. Needless, to say, I dumped att and moved to comcast where I am very happy with the service so far. All of my customers asked what happened to me since they could not reach me because I did not have phone service and internet service. I told them about the poor att customer service and not surprisingly, many had similiar story’s. Good bye att! Worse customer service ever on all levels!

  51. I ordered the Samsung tablet 8.9 online on Friday, December 17, 2012. I got an email confirmation saying my order will be shipped in 2 to 5 days. On the fifth I called customer service to check on the status of my order and was then informed that my order was on back order. keep in this was never communicated to me through email or text or phone. For another six days no one at ATT could tell me when this item would be shipped. My one question was why did they still have this item o line for ordering especially during the Christmas season and none of these items were available. I have ordered plenty of things online and whenever something is on bak order the customer is informed at time the order is placed so the customer can decide to order this item or not. It is hard for me to believe that a company the size of ATT it does not this capability in its ordering system. I have never in my life received such POOR customer service in all my life. I told so many different stories during my interactions with your customer service star that it didn’t make any sense.

    I have been a customer with ATT for about nine years and this the worst customer service I have ever received.

    I don’t know what is the problem with your telephone customer service staff but I think the whole department neds to be trained on how to find solutions to customer questions instead of just saying what is in front of them. You don’t have a solution department you have repeat what is on the scre department.

    I did end up going to an ATT store and bought another tablet and they did try to smooth over how I was feeling about your company. Trust me if I did want to ad the tablet to my mobile share plan this would have been one sale you would not have gotten.

    I hope you can fix your customer service problem.

    Nannie Worthy

  52. 11 years of service with AT&T. Goodbye AT&T
    Hello Verizon. When I needed u the most u
    U failed me. I even went as far as getting
    AT&T phone and Internet in my office.
    Well I’m switching that too. Once bitten shame
    On the dog. Twice bitten shame on me.

  53. ATT has no customer service. They have a never ending automated system and when you finally get to someone they transfer you 12 more times just to be hung up on. NEVER USE AT&T for anything! Beware!
    SERVICE SUCKS

  54. Because my wife just had to have an iPhone, I was forced to leave T-Mobile and go to AT&T. What a total and complete nightmare! Their customer service is as bad as it gets. Trust me, I have dealt with some horrible customer service people in the past, but AT&T takes the prize. Your time will be better spent banging your head on a brick wall. You have been warned.

  55. My U-verse went out on Dec 23rd 2012, called AT&T tech support on 26th, and had been told that they were not able to figure out the problem. Called again on 31st request ATT either fix it or terminate the service, phone got cut off after 20 min communicated with customer service. I called again and was told ATT would try to fix it but didn’t get the U-verse service to work till this day. Jan. 5th 2013

  56. I am so tired of trying to get help from att that I may soon cancel. My home phone has been out twice in the past two months for no reason to me. One night a local policeman came to my door and scared me to death and said someone dialed 911 from my number… it had been out since early the afternoon before. Help@!Me,. I’m 71 years old and pay my uverse bill promptly and don’t needs these problems.

  57. I need help in resetting my password My passworded an hour ago
    Please help In trying the change password
    Janice Farmer

  58. I am an unhappy U-verse customer. Tuesday, my box on the TV went out so I called and they determined it was the Cisco router and not the TV. They said they would send one out. Its now Wednesday night and still no router or TV. If ATT was half as interested in taking care of their existing customers as getting new ones it might possibly become a good company. I am also a share holder, but that to is to bad. This U-verse looks like is another ATT ripoff. We have had it for 7 months and our bill hasn’t been the same twice. Once again Cox is looking better all the time.

  59. I”m very displeased that I took my time to try and report a telemarketing number 702-260-6126, that keeps calling ,representing themselves as at&t rep until i asked for their mane or employee # than they hang up, they are fishing for info ,,,completly a scam,,, when i report it at&t says they can do nothing. Well if I call someone using someone else id. and fish for info I would be arrested, instead they say it is out of their hands… that’s completly wrong!!!!!!I was just trying to help stop fraud but i quess they don’t care who uses their company name

  60. WORST CUSTOMER SERVICE EXPERIENCE IN MY LIFETIME. Waited 45 min. for a supervisor only to be told they were gone for the day! Continuous unresolved phone problems lasting months, arrogant service reps. No way to elevate problems to management. Fed-up with ATT.

  61. FYI ON JANUARY 10,2013, YOU HIRED OUT A CONTRACTOR TO COME ONTO MY PROPERTY, DIG A TRENCH BURY A DROP LINE & HOOK UP TO MY PERSONAL PRIVATE ELECTRIC POLE. FOR ONE I AM NOT A CUSTOMER OF AT&T NOR WILL I EVER BE. SECOND THIS CONTRACTOR WAS TOLD BY MY FATHER-IN-LAW THAT HE WAS NOT SUPPOSE TO BE ION MY PROPERTY. HE WENT AHEAD 7 DUG ANYWAY WITHOUT EVEN CONTACTING ME OR MY HUSBAND FIRST. THIRD HE CUT RIGHT THRU MY ELECTRIC DOG FENCE. FOURTH IT HAS NOW BEEN 2-WEEKS & I STILL HAVE NOT GOTTEN ANT SATISFACTION FOR YOUR SCREW UP. I NEVER WANTED YOUR SERVICE SO WHAT GIVES YOU THE RIGHT TO COME ONTO MY PROPERTY & DESTROY WHAT IS LEGALLY MINE.

  62. I was speaking with one of your agents, Yvette,
    Who just hung up on me. You know how
    Frustrating it is to wait in line and to have someone
    Answer and hung up on you! She has my phone
    Number but didn’t bother to call me back.
    Is this the kind of assistance you train your people
    To do. Waiting in line is already frustrating
    and to have an agent answer then hung up
    Is very rude, nasty and impolite.

  63. Dear AT&T Customer Care,

    Almost a year ago I purchased a used iPhone 3 gs through a friend who’s based in the US.

    The IMEI number is 012154001232017
    I’m not entirely sure whether the phone is already on contract , but I would really appreciate if it can be unlocked.

    Thank you very much for kind assistance.

    GOD Bless and more power.

  64. After getting no satisfaction by phone,from a customer service representative, I tried to e-mail a complaint letter using the e-mail listed above.
    The e-mail was returned stating no such host provider. This was an important issue that dealth with wanting to cancel a recently made cell account for a friend that is now in second stage of mental dementia. She had 11 days to cancel and this was only the 6th day. Apparently ATT has no compasion or consideration for the mentaly ill. If I do not get any satisfaction for her,
    I may switch all my accounts back to Comcast.

  65. At&T is by far the absolute worst phone service provider in the market. I don’t even get any signal at my own house! The Interent is as slow as Christmas; when I have incoming calls, the person on the other end of the line ALWAYS has a difficult time hearing me; the list of complaints is endless. And it’s not just me- my coworkers and friends will tell you the same things about AT&T’s awful service. I can’t believe I’ve been paying every month for the worst possible phone service out there. I’m going to be making my switch to Verizon Wireless as soon as possible.

  66. AT&T has the worst customer service ever. No consideration for their customers and they refuse to take responsibility for their mistakes or make anything better. Never again, they are horrible.

  67. First off I went and switched to AT&T based on what others (family) has told me. So I did. As you can see I have only been a customer for a VERY short time. Worst decision I ever made as of now at least.
    I called 2-1 @ 7:14pm to report outage, on the line for 35 min 42sec to be told by Supervisor that someone will call me on Sat morning 8-10am and advise what time they will be arriving.

    2-2 @ 11:25am called to find out about the service call I did not receive and to find out when this will be fixed. I was told then by supervisor that a call will be placed back to advise the time, again….no calls at all.
    2-2 @ 6:05pm and again was told that someone will call me back……and yet again NO CALL BACK. I know that they have my number because not only did I have to verify my number and my security code when I call and entered it, I was asked by the Supervisor and when being told that “you will get a call back” I then AGAIN verify that the number to call back is correct. Each time it was correct, but no one knows how to call a customer back.

    2-3 @ 1:37pm again called and again on the line for 33min 19 sec and was told by multiple people that we do not work on Sundays. So I again asked for a Supervisor named Alvin. He was just a rude un caring person. How could you have someone like this working for you? He said that a call “should” of been placed to you. Yes it “should” of but was not. He said without a doubt he knows I will be called in the AM to advise the time for the tech to arrive. I told him This is un acceptable because I have been calling since Friday and no one has called or come out to service your faulty materials. I told him do not bother to send out anyone until I get a call from a actual person to confirm appt.
    then……..

    2-4 @ 8:23 am I receive a text message that a tech will be out today between 12-2
    2-4 @ 12:50pm a text message that the service was done and fixed.
    IF THAT WAS THE CASE AND IT WAS FIXED I WOULD OF ACCEPTED IT AND LET THIS ISSUE GO.
    but—–
    2-4 @ 4:24 pm on the line for 10min 36 sec and was told by another Supervisor that it is not the outside line and that is inside my house is the issue now. Then was told that a tech WAS out on Sunday!!!!!! WHAT!!!! First I was home ALL DAY on Sunday and was told that you do not work on Sundays!!!, Your tech lied or the Supervisor lied to me as it was the Super bowl and I had planned a big party at my house……as you know and can see that my service is STILL not fixed I could not have the party at my house. I had catering and whole 9 set up for the day. That was ruined because not one person did their job as they should of @ AT&T. Not even the Supervisors. BUT, BUT when I was finally fed up with this whole lack of Customer Satisfaction and lack of Customer Service I have decided to CANCEL. I told that to the last supervisor I was talking to continue and set up the tech to come to the house as planned to collect all the item from AT&T, I was told no, that will not be done. So I finally had enough and hung up on her. She called me back!!!!! THE FIRST PERSON EVER TO CALL ME BACK FORM AT&T. Want to know why? It was so “She can do her job” and give me the instructions on returning items. I hung up again and she called me back to go over this and she told me that she must go over this as this is part of her job!!!!! WOW now someone wants to do their job. Not one person cared from the start to the finish for my lack of working service. I work hard for my money and refuse to give a company any of it who has lost me over $575.00 in income due to your faulted items. But to just find out that only a very small portion will be credited to me. That is wrong.

    I hope this letter get to the proper hands to issue a training for all involved in Customer Service and really need to know the importance of urgency when you have customers working from home. Not to mention my kids could not do any work on line either. This has been one of the biggest headaches I have ever had to deal with a company and refuse to ever go back to you and as far as the people I know who have AT&T will also get a copy of this email as I hope it gets them to cancel all services with AT&T. I will also promote the lack of service AT&T have to people in conversation.

    If you feel the need to call and go over any of the issues in the mentioned above you can call me. I know you have the number.

  68. This is to inform Mr. Randall Stephenson as he is promoting the ban on gay leaders in scouts I will be promoting the
    ban on all AT&T products and services starting with my
    home and my family business along with talking to as many
    churches and friends as I can to also ban AT&T. I know that he will probably never see this but I am watching the
    way he votes and hope he is ban from the board of BSA.
    A very concerned grandmother who loves causes that hurt children.

  69. sir this is prabaharan from royal carribean cruise ship sir , i bought IPHONE4 two years before sir , now i am going to vacation to india sir , i have all my frieds phone numbers inside my phone sir i dont want to miss any things sir , please sir can you help me to unlock my iphone sir please sir , this will be more help full for me to use my same phone in india . thank you very much for your help sir, thanks again .

  70. sir this is praba again i forgot to send my IMEI NUMBER 01 254400 597172 9 , as i said before iam working at cruise ship i bought iphone from tampa (usa) now iam going for my vacation so that i can use my moblie phone at india , because i have lots of my friends numbers is there. plese sir help me to use my phone . can you unlock my phone sir , thank you very much sir.

  71. Wanted to take advantage of cable & internet promotion, Was set up to have installed 01-26-13, Never showed, no call. gave them another chance, Set up for 02-09-13, never showed no call. Two saturday’s wasted waiting. I’m done. will stay with comcast. Very bad business.

  72. I am POA for my aunt. I would like to know if there is anyway her phone can block calls. She lives in an assissted living facility. She has short turm memory loss due to a stroke. She gets calls from utility companies. I am afraid of her giving out personal information to the wrong person. She is in no need of their services. Can you help me in this situation.

  73. At&t has the worst phone service. I tried to reach an actual person, and it took be through not one… not two…. but six different automated voice systems! Not to mention the many many times they asked for my account number, only to be asked again when I finally reached a person.

    And before had I had another nightmare. I bought a new modem through them, and wanted to have the payment for it broken down. But, when the bill came the entire price was listed. So, I had to call them. Even though I was able to reach a person, I was transferred six times! And the guy’s excuse was “well it’s already on your bill, you should pay it”…. 191.00 when the bill was only suppose to be 65! After what seemed an endless about of bs I was finally able to get it off my account… so I did not have to pay anything for the next month. But, I can’t help but think the entire thing wouldn’t have happened if AT&T had better phone support.

    I give them one star, for their continued poor service. I would go lower if I could.

  74. I’d like to take the time to write a complement about one of your sales consultants. Her name is Nicole Rinaldi and she is working at:255 Rt.#37 East, Tomes River, N.J. 08753
    She was extremely helpful and patient with me, even though the purchase I made wasn’t of great vallue. It would be so nice if salespeople treated their customers like Nicole did. Thank you Nicole, Mrs. J. Camarato

  75. Please AT&T do something with you service. I have phone and internet with you. This AM it took 1 hour and 20 minutes and 5 different people to get me up and running. I went from a woman that I could not understand because of her accent to a man that told me that I did not have the service that I do have to the last gentleman that got me the correct information and I have written it down. I had the paperwork but the technision who installed the equipment never told me one of the important numbers to have ready otherwise I could not be helped. And one of the women wanted to immediately do a “Call ticket” that I would have to pay for. I had to tell her what we did that last time and during this portion of the conversation my phone came back into services and then the internet went out. What is the problem? I have had AT&T now for about 3 weeks and I have had problems for about 3 to 5 hours of those. This may not sound like much to you but to me as a small business owner who depends on the internet and phone system to operate our business it is important. With the exception of the last woman and ultimately the last man I would not rate support very well. Are you too big????

  76. I just spent an hour online to order home phone service. I am a current U-verse member I have Internet and TV both.
    I don’t remember the first name of the chat line rep. But…. the second was Simon. He told me it would be $15.00 per month and no install fees after he took all of my info, gave me the link to place the order, told me to keep this window open in case he could assist. .Once I got to the order, it wouldn’t let me continue because it wanted to use Springfield Twp. that is not my mailing address. However I do live in Springfield Twp.
    When I went back to the window for Simon’s help it was logged off, seconds later.
    So I logged back on for help to finish and now I have Christian P. He changed the price to $26.00 after trying to change my package to a much more expensive one. I told him the details and he then said ok 23.00 but now its 49.00 install.
    I told him that Simon had already assured me no install or other hidden fees.
    He refused my order.
    I am sending this to the BBB and anyone else. I spend allot of money per month with your company and can’t believe this cruel treatment. I am disabled and on a fixed income. I don’t expect any special treatment just fair. and 10 seconds later and another $49.00 is not fair.
    I will also shop for another company for all 3 services in the meantime.

  77. The 2-3 e-mails a day I get from A T &T are annoying! Will you please stop trying to sell me something? I am not happy with my service, find it all but impossible to contact you by phone and become aggravated more each time. When I finally do actually get to speak to a rep. I find them helpful. I am counting the days that I can bid this outfit a not-so-fond FAREWELL!!!

  78. I signed up with AT&T because of U-verse and turns out they don’t even offer it in my area. I live right by LAX for goodness sakes. The guts of Los Angeles. WOW. Now I am hooked into a two year contact and have inferior internet and I didn’t even know it. I am really unhappy right now.

  79. We are sooo tired of your stupid commercials with the kids. We cannot hit our mute button fast enough. Don’t you have anything new and more creative???? These commercials keep playing and replaying and once is enough!!I think one time you had something with balloons flowers and music and enjoyable to watch and could see many times, not the boring commercials you have on now.

  80. This was no help what so ever. Every time I choose something it canceled my request, worst help ever. It’s just a was of time.

  81. We have been 7 days without landline service. Cell phones do not have reception here.I reached a live person and explained I had a person here with medical diagnosis of being prime candidate for SUDDEN CARDIAC DEATH. She promised to try to expedite the repair because there is not a DIAL TONE even to the pole. HOWEVER, my second number provided to a friend, got a robotic response saying that they we were denied expedited service due to a high back log of calls. My son called AT&T for me and was told our phone line is broken. no kidding. AT&T has no living PERSON who can do a thing to help customers. My research indicated our repair service is dispatched from Alabama, we live in Tennessee. I would NEVER recommend AT&T to anyone.

    • I have just spent 1hour and 15 minutes on the phone trying to get bills straightened out. To start with I moved from one apartment to another, at the same address on Jan.26. I called just to change my address and consequently ended up getting a supposedly better deal on my phone and internet. Internet at @19.95 a month instead of $33.Also wasn’t told that was just for 12 months. As it ended up I was told I had to change my phone number to take the new deal. From there on it is nothing but chaos. Trying to talk with Customer Service to straighten out the bills I have received. Since then I have received three bills,Jan.27,Feb.5 and Feb.27th .Two to the old phone number, one to the new (which I now find out wasn’t necessary) This morning when I called the customer service number it took forever to even get a real person and then I was cut off before we even finished . Then I’m in the collection department, then they transfer me back to billing . So I had to repeat the whole story again. I will say I felt sorry for the person I was talking to, because by then I was so frustrated. She finally called her supervisor who told her to remove the $61.75 change. Then I find out they are saying my account is overdue. I have had automatic pay for at least 6 years, but was told that didn’t apply to the new number and I’d have to pay the bill which is considered delinquent. Until the last person told me that because of the new phone number the account was not set up for auto pay. By this time I am thoroughly disgusted with ATT customer support. I tried to find a way to email and even that doesn’t work. So now I have 3 bills since Jan.26 and no resolution. How do you expect to keep customers with the kind of service that is given. I finally had to tell the lady who was trying to help that I just couldn’t sit at the phone another hour for them figure it all out. I told her she’d have to call me back another time and I am not paying any of these bills until it is straightened out. I may just cancel my whole service of phone and internet. It seems that if ATT wants to stay in business they’d better figure out a better way of communicating with their customers.

  82. The reason for my email, I have my cell phone with you all. You have debited my account each month for what I owe. Could/would be so kind as to let me know the date that you will debit my account and for how much? If all possible I would appreciate a statement showing the amount and the date.

    Thank you for your time, look forward to hearing from you soon!

    Tanya L. Grey

  83. I only have one complaint I have crappy signal in my area I pay the same money as everyone else. But in my area anyone that has att has crappy signal. Need a tower here.

  84. Horrible customer service. I have spent countless hours, on hold, attempting to get my multiple problems/concerns addressed. With each call I was redirected several times, once I was able to speak to someone with a pulse, I was usually left frustrated with the same problems/concerns. My dissatisfaction started with the installation date which was rescheduled three (3) times and usually at the last minute. My cellular service was frequently unavailable and I have since switched to a different carrier with better service and a much lower monthly cost. I am currently in the process of switching my cable, internet and land line. I will be sooo happy to tell AT&T to kiss my *** and I will NEVER use or recommend AT&T to anyone.

  85. I have to say after reading all of these comments I am sooo thankful I left AT&T years ago. However, like another individual, they came out to do some work on my property. While I did approve it, they damaged my automatic sprinkler system. I was given a name and number and the contractor who is responsible, and he is now avoiding my calls….Im not gonna stop if I have to keep calling or writing, but All I can say to everyone here on this page: I left AT&T 10 years ago for bad customer service over $30.00 they would not refund me for one of their mistakes. I went to Verizon and have received above and beyond, better than expected service EVERY SINGLE TIME. they are more expensive, but you get what you pay for. They are always available, acknowledge their screw-ups, and my service has NEVER dropped!!! If you read this and still stay with AT&T, shame on you.

    Listen people…. if it was bad 10 years ago, and according to this site, it seems like its getting worse, get out now and go to someone else.

  86. Due to a terrible wrong advice from the sales person, Jose R. in AT&T Mobility store at 349 Paseo Las Cumbres, San Juan, PR, I have to return two items: DataConnect 5GB and Home Phone Unlimited with a 2 year plan. Initially, on February 3, 2013 I went to the store to get some consulting. I told the salesman, Jose R. that I was currently with Claro Telephone Company, but since I have 4 cellular phones with ATT, I would like to know what they could offer me. I work for a cosmetic company and among other things I have to translate many press releases that I received from the company through Internet, so I need a plan with a good Internet and a phone, because I’m constantly connected due to my work. He offers me the above equipment. I trusted his advice, but in only three days I use all 5GB Internet access, it turns that it was not unlimited. I call by phone and discovered that I was wrongly advice, so I went to the store on Monday, February 11th to return the equipment and explain to another salesman all what happen, he told that I have to talk to the manager, she was unavailable until the next day February 12th. I told her that I have to return this equipment not because it was damage or doesn’t work properly, but it wasn’t what I need, it doesn’t meet my expectations!!! I explain the salesman my needs, that’s why I ask for advice in the first place, I trust his expertise, but sadly I was wrongly, misinform. Now, begins the real problem. The store only was interested in charging me the restocking fee $35.00 per equipment. A total of $70.00 In the other hand, I discover that AT&T Company already have issue an invoice because they charge the month in advance and also there’s a charge of $72.00: an activation fee of $36.00 for each equipment. The manager from the store insisted that I should pay the $70.00 and assured me that it will be credit from the AT&T invoice. Today, March 3rd (a month later) I discover that this credit was never made. However, AT&T took away the charge for the month in advance (sure, I have this equipment for less than a week), but they still insists in the payment of the $72.00 plus taxes a total of $84.00. So, to summarize I will be paying a total of $154.00 for equipments that I don’t have, didn’t use and most of all didn’t need because I was deceive. The real meaning to be deceive or trick its when someone promise you something and isn’t true and that’s exactly what happen to me. But, AT&T doesn’t care they just want their money; they aren’t interest in pleasing their clients or try to understand them. In top of this I lost my initial phone number, because they never told me that if I cancel the account, Claro can’t carry my number back. But in the other hand, if I don’t cancel the account in this first week (their return policy is only 14 days), AT&T will charge me the 2 year plan. There’s no way you can win!!! At the end, I don’t have any phone or Internet, and tomorrow I have to put a new order with Claro Telephone Company for a new phone and Internet service. In all this process, the worst part is that my job has been affected, also I have to let know all my contacts the change of phone number, hoping that I can get the new phone soon!!! It’s a petty what all companies customer service had become, just words full of promises but definitely not one truthful. It’s really in the past that honorable old saying “You have my word!”

  87. Had phones for 5 days they were trash took them back to store on Rd.68
    Pasco. Wa to exchange phones they hasseld use on returning new broken phone we had only 10 days on top of bad phones they wanted to charge a $35.00 restocked fee on a $30.00 phone. We argued with the store and art also for over an hour nd a half.
    it did get settled but we are not very pleased with the Art store and will never shop there again

  88. I must say the best advertisement ever is the new one with the children, I actually think the man is even better.
    Keep it up.
    Bernadette Heavey

  89. i have been charged twice for the same gophones i ordered and have had for a wk now and i cant get ahold of noone and now my bank account is in the negetive and now i got to pay 100 or more to the bank bc more money was taken out then i had and im getting pissed off now

  90. Your digital phones for the home are the worst things I have ever worked with. I bought them at Walmart because they are a brand name, but I cannot understand one word of what the woman who lets you know who is calling says. She must be from India or something. Also, calls that I have picked up are listed as missed calls, and you cannot get these calls all deleted. I can’t believe AT&T would put out for sale such a mess of a phone. Would never recommend it to anyone. If I had the money to replace them I would throw all three of them into the trash.

  91. We received a bad phone on a 2 year contract service and have been trying to get it replaced. It has been over a week and now we are having to pay for a phone. This is totally BS. If this is how you treat customers you should loose your license. We have been with you for 7 years we have 5 lines all with wireless planes and home internet service. We are about to drop you . You add that up and see how much money you are going to loose. Not counting me telling every body I know how bad you treat your customers. You all suck in short .

  92. I have been a customer of ATT for many years on March 21, 2013 I talked with someone from customer service to make new arrangements I was asked how much could I pay I said $100.00 the lady said ok then told me to call back I did and I was told that nothing would happen to my sevice then the morning of March 25, 2013 all 5 of my lines were turned off. I called ATT early this morning and was told by the worker and the supervisor that I can’t make any additional arrangements to restore my service.I have always made payment arrangements this is our only means of communication and I think it is unfair that I can’t make arrangements to get my phones back on. Would someone please contact me so some arrangements can be made. Thanks inadvance Sonya

  93. I have had AT&T for my cell phone and have been a customer of yours since before 92 and the cell phone was one of the first out. That phone saved my life the first day of all things.

    When my phones at home needed new batteries I decided to just buy new phones and vs buying the brand I had before I bought AT&T phones. From day one not all of the three jacked up and usually had one that would. Now after a few months none will work and my home phone at the moment is a antique phone you have to yell into after turning the handle. Why that works in today’s equipment is a mystery to me. Today I am going to Staples and buy new home phones and I think you should give up making home phones because they are junk!

  94. I upgraded iPhones today and had the best service that anyone could ask for! It was at the Clarksville, TN AT&T branch. My service rep was named James P. , he was the optitomy of professionalism! He had the answers to all of my questions and was happy and enthused about the process. AT&T, continue to hire employees like James P. and you will continue to have my support. Thank you James

  95. I need someone to call me. I was on the phone with a rep and I had to hang up I had a small grease fire in my kitchen. I went to pay my bill today and by the time I got there the local branch was closed. I needed a extension untill
    Tuesday. I know I can pay it that day !

  96. I would like to personally thank your csr Rita Heath for assisting me in resolving my email password problem for my yahoo email account.she made numerous calls until the issue was resolved.
    Thank you.

    Dave nervina

  97. AT&T is the worst company. It is almost impossible to talk to a customer service rep and once you do, they are worthless. No help at all. I can’t even get a hold of anyone to cancel my ATT/Uverse which also is bad! Why don’t I do it online you ask??? Because they have my account so screwed up, its impossible to access my account online as well. I am fed up with this company and I can’t wait to get rid of them!!!

  98. AT&T customer service is the worst,The worst experience the I had today, after to talked a representative and supervisor I feel the I waste my time in the phone to try to get more information in upgrade my account and add to more lines,No help at all they are worthless.

  99. Horrible policy for customers terminating contract early with iPhone 5!!! Leave you without service till after the end of billing cycle without any valid reason, just lame excuses.
    Leaving AT&T early for T-Mobile, have 3 smart phones, going to save almost 50% of the montly bill. However, here is an interesting point – had 2 android devices, went through like a charm, requested the phone numbers to be ported and they were, obtained unlock codes from AT&T, submitted them, got phones activated.
    However, for iPhone 5, AT&T will NOT release their lock, nor will they provide me with the unlock number – for no good reason!!! The official excuse is – they need the time to calculate the exact bill till the end of the bill cycle + a few more days – and this despite the fact that my wireless AT&T account has already been cancelled!!! Told them it doesn’t make any sense, there is no way I can accrue more charges; told them I am ready to pay the charges right away, online or on the phone; told them it means another 15 days without cellphone service (till May 10th); told them when I switched to AT&T 8 years ago I was not made to wait till the end of billing cycle, why would they have this treatment for a customer in good standing when I am trying to leave – to no awail.
    Whatever the official reason for this – it doesn’t stand up, since they are fine with early termination on Android devices, only iPhone 5 is no go.
    I was also misinformed by AT&T support (different reps) claiming that:
    1. I can submit my “port number” request for iphone same as for other phone – it will work just fine
    2. My iphone has actually been unlocked and it’s an Apple problem (had to call Apple Care and find out that this is incorrect)
    3. AT&T iphone 5 will NOT work with any other provider for hardware reasons

    Very frustrated, will see where I can complain,

  100. After searching AT&T’s website for over 2 hours, I finally gave up looking for an Email address for thier customer service dept. I hope that this is not the way they do business. AT&T should be “KISSING THIER CUSTOMERS ASSES”. We are the people that keep this company afloat. I’m at the point to where I’m willing to switch back to Brighthouse knowing I will pay a little extra. It’s well worth it to not waste my time, & get the impression that I’m not valued as a customer.
    Dave

  101. Why the government allow you to continue is news to me,sw. bell was bad enough but as so many have said, you no speaka english, all you have is automated crap and no live personnel working for you?? says you work 24/7 but that is all the robots!!!!!

  102. Good day,

    I am a member of you service i am a good customer of your company, i have an att account since are travel out of the country my att is not going for bulk message for me again only one mail are can sent now, with limit, are want to know the reason, and what we are do to now, so that i can be able to sent mail. many email to my business partner.

  103. THIS IS A BUNCH OF bULL////WHERE IS MY FAST INTERNET??,You are charging me for high speed internet,but is not working better,then it was,very slowwwwwwwww.I have reported the scam,you pulled on me,you took $8.00 off of my home phone and added it to the the price of my internut,so I am nowmpaying att $27.00.I have also called Better Business Bureal. I want you to put my account back to $19.00,or you will hear from my Lawyer,This is a scam, on older people,who are on a fixed income,better yet,shut my internet down,with out making me pay the $180.00 said I would have to pay to cancell my internet with att. Barbara J. Franz,or better yet shut down my house phone also///I don.t need or want anything more to do with ATT.

  104. You, supposedly, started trying to contact me re. Data plans again, again, & again! I attempted multiple times to communicate with you (customer service; billing; payment plans; & everything I could find? You are impossible to communicate with! If you don’t quickly I am close to abandoning AT&t completely & totally.

    For example my credit card number has changed…I tried every method I could find to change the number BUT YOU SEEM TO BE IMPOSSIBLE FO.R THE FI RST TIME IN MY LIFE!

  105. My mobaile at &t samsung sgh i 927 my mo. In hotspot wi fi Not start me hotspot doing active n aftr 10 second hotspot close please help me

  106. May 17, 2013

    Last Christmas I contacted ATT to update my last name. Nothing else. Same service, same address, same phone number. The ATT girl closed my account and opened a new one. I discovered this when I opened my next bill full of numerous high charges. I immediately called ATT, they said she was wrong to do this, and that this also cancelled my Lifeline discount for low-income people.

    I was told that this error could not be reversed and to immediately re-apply for Lifeline, which I did. It’s been almost 6 months of contacting ATT, re-applying, and contacting Lifeline repeatedly. I still don’t have my Lifeline and ATT keeps billing me at a rate more than 3x what it should be.

    ATT keeps telling me they will send another application, which I never receive. I’ve given them the correct address repeatedly. ATT told me not to bother applying online again because of the many online problems. I couldn’t anyway because I’d have to receive a PIN # by mail from them first. Lifeline keeps telling me to contact ATT. Lifeline also denied me because they said they didn’t receive the food stamp and MediCal documentation I mailed them, to their correct address. They don’t accept faxes or email documents.

    I have tried to talk to supervisors at both ATT and Lifeline. They keep telling me there are no supervisors. I can believe that.

    What’s next? Call my Congressman?

  107. I have tried for the past week on two occasions to talk with someone at AT&T about a $10.47 increase in my phone bill and each time I have been given the run around. I asked to speak with a supervisor and one clerk who identified herself as Andrea in the Billing Department out of Detroit told me that there was not a supervisor available but she would take my information have someone to call me later. I asked if it would be today and she said she didn’t know when it would be but they would call. I was very insistent in speaking with a supervisor and she was just as insistent in refusing to let me speak with a supervisor. Over the past three months, I have had an increase in my phone bill and only wanted an explanation as to why the increase. Each time that I spoke with a representative there, each one gave me a different reason and a different amount for the increase. In meantime, I received correspondence yesterday from AT&T said that my Internet monthly rate would be $31.00, but one clerk said it would be $38.44 and another clerk said that she would waive $5.00 for the next six months, making the monthly rate be $36.00. Neither of them were consistent. I only wanted someone to confirm a monthly rate amount that would be consistent. I have had it with AT&T service and their customer service department is a bunch of CRAP, as well as their fast speed internet service. I am about to contact my senator regarding my displeasure with AT&T prior to my leaving their company. This Lifeline CRAP that they are recommending is for the birds. You have to be on welfare, food stamps, Medicaid, blind, cripple and crazy to qualify.

  108. Lets start at 5/25/13 requested a tech to come out and fix our Internet problem ok we will have tech come out between 8am and 8 pm they never called nor did they show up AT&T customer service sucks ass now it 5/26/12 ok we apologize ill have a tech there at 10 am once again no call and still no tech at my house and its 1pm in Texas you guys suck ass don’t have clue on how to treat your costumers so stick your AT&T tech support up your ass

  109. Your service sucks big time . The phone lines hum like a screeming meemie and I hate it . I am going back to vonage as we speak . Go to hell AT&T .You truly suck big time . You lie as usual . B W

  110. Then they make sure u can’t call them at all gotta use another phone I am discussed with this company going back to family mobile not worth the pay

  111. AT&T more money for less service!!!!!!!!!
    Me and my sister have had AT&T for years
    We have 3 phones & a tablet that we pay for
    Monthly we was grandfathered in with
    Unlimited everything they tricked my sister
    Into changing her plan so now she always
    Goes over on our bill well I wouldn’t change
    My plan I still have unlimited well there is
    Less & less I can do with my phone now
    Bc I have unlimited if I want the full service
    I would have to switch my plan so they can
    Charge me more. This is just Ridiculous
    AT&T service is getting worse as the years
    Go by All they want is more money for
    Less service ……

  112. this is so sad yesterday my brother law told my sister he was going to commit suicide and we called at&t to track his cell phone first off put me on with a person who doesn’t speak English then had us going through this wooded and swampy area for 2 hours…and going through swampy area and running us in circles and then kept saying his phone is 60 yard then 40 yard then would say u r right on top of his phone and told lady its not here then i would walk 2feet and then would say u r 50feet away from him omg i freak out well anyways the gps is a joke he wasn’t even in that area he was on the other side of the highway and yes we found him on our own and the outcome wasn’t good so all i got to say don’t ever depend on the at&t gps it doesn’t work they sent us farther away from him like i told them if i was the president you would of found him asap but a normal person doesn’t make a difference this is so sad….i don’t even have any good words to say about my experience with at&t so do not ever i mean ever depend on the gps with at&t because the will not help you at all they just send u farther away and to find out his cell phone was in his pocket the whole time so this poor man layed in a wooded area for almost 24 hours till we found him…..i know this is a sad story but it is true wouldnt want anyone else to go through this…..

  113. Hopeless computer voicemail directions. Can waste hours trying to get answer. This is not customer service. It is customer turnoff!!!

  114. I have spent way too much of my life on the phone trying to do business with at&t — internet and cell phone. Just trying to get a human to talk with is a Herclean task and it’s cost me money due to errors. I give up. No more. You’ve worn me out.

  115. I agree with Lisa. You people don’t know what one hand is doing from the other. You can’t seem to communicate within your own organization let alone outside your organization to the public that is paying for your services and your salaries. Give our money back.

  116. There appears to be a determination to treat all black children as if they are always incorrect. On one commercial, one guy said that his biggest number is 10. There were no negative comments. But when the black girl said a big number was infinity + 1, the comment was that this not good enough. Why? It is better than 10!!!!! Isn’t it, especially for a child? This needs to stop. I am hearing these concerns a lot.

  117. We moved to a retirement community villa in Ohio on June 27. On July 12 a neighbor, with a life-line, found she had no AT&T service. When she called – using her cell phone – she was told it would be several days. TOTALLY UNACCEPTABLE when one has a life-line!
    They did send someone out that afternoon. He worked on her line and got it functioning – however, when he left WE had no phone connection (same service box for 16 villas in our portion of the community).
    We have been told, after three days already without service, that we will have to wait until Monday, July 22nd!!!!!!!!!
    We moved out of the remote Adirondack Mountain region of New York and had MUCH better service there! Already I wish I were back there!

  118. a very sorry customer service staff, lie to, treated like hell a, t.t. celluer service and in ternet is so bad it is hard to put in words really true,most of the time we had to dr 17 miles aree more to get a singal to use our cells maybe 1 bar most of the time no one could understand what you were saying to them also my laptop smae problems , when i try to talk with customer service about this they would try and get you off the line and were so nasty and smart mouth care less about your problems alway trying away to get you off line are put you on hold for 1 hr are more i am done with them notghing but sorry service and lies to me by customer service and there suppv also a bad wireless co i hope this will help about your service with a t t wireless carrier and there in ternet servis mu speed test was like down load speed o.o5 ok up load like o. o8 att speed test by there tech support ok

  119. I found this site by searching for an email address for AT&T customer service. I am so frustrated with this company. Our land line has been inoperable for a month. We have filed two service reports and have patiently waited. We were given four appointments that they did not make. The only information we have been given, I have had to call and wade through the infuriating automated system to get. It is very obvious that our business is not important to this company. Unfortunately, we live in an area with poor cell reception and have ailing parents who need to be able to reach us. This line is needed or I would take great pleasure in ending this long running nightmare.

  120. I switch my home telephone from ATT to Verizon 7 month ago, exactly December 28,2012. Since I contact to ATT every month ,10 times for simple thing -Final Bill.but ATT continue charge me full price for no service provide,after 3 month contacting to ATT, they stop charging, total $226 instead $30. I keep calling to Att,they told me wait for another month.How long I have to wait to get final bill? Last call I made on July 10,2013 ,they said after manager review they will call me back,no one call. Terrible service,.I have 3 wireless phone with ATT I think I have to leave this company.

  121. I want to commend Jamarr brown . He came to my home and fixed my phone problem, in a fast professional manor. He is a credit to AT&T . He is everything a company could would want in a employee. He called me when he was coming, imformed of his progress, and explained the problem and fixed it promptly.

    Thank you

    Claudette fountain

  122. I bought upgrade over phone. Speaker problems after 13 days (within the 14 day return period. Called to return. Sent back as directed. No phone recieved. No money returned. No way to resolve. 480 BUCKS DOWN THE TUBES ? This is horrible.
    Not customer service problem… ATT. Service Reps hands are TIED. Noone to contact. No way to resolve. Been OVER a month since this started. I give them one more week (as requested by the service rep that HAS tried to help – 10 to 14 business days to get money refunded to bank) and then I am contacting every consumer advocacy and complaint agency I can find. This is rediculous. Done

  123. I am the PCard Coordinator of a large business. Most of the time I can use the automated system to pay our invoices (we have at least 50 accounts all over the United States). I have a bill for Colton, CA. The number printed on the bill to call for “Plans and Services” is for the Southeast Region. I was on hold and transferred for over an hour yesterday trying to pay this bill. At least two of those transfers was back into the queue for the Southest Region (even though they knew the region I should have been transferred to). I was given an incorrect number to call twice. At one point I had a manager on the phone who transferred me back into queue. Another time I asked for a manager and was transferred back into queue. I cannot pay this bill online as it requires an activation code that only AT&T can provide and will not do so by email or phone. AT&T will only provide the code through USPS. This mail does not get to me as I only see the one page of the invoice needed to pay the bill. SOMEONE please provide me with a number to pay this bill!

  124. I have a call to the Dominican Republic on my telephone bill. It was not made by anyone in this household. Please remove this charge.

  125. I am very disappointed in the disrespectfulness of AT&T allowing so much interruption of people’s internet service with you all and others constantly trying to push new things that you all are forever coming up with. Which is done by just injecting this mess right on people while they are attempting to go about doing what they daily do on ATT&T internet. It’s very disgraceful, and done in a manner of “used car salespeople or street hustlers.” And done even though most folks do not want to be bothered. And I speak for hundreds of people of whom I speak to as a minister and public speaker, regularly. So I would like to know why all of this disrespectfulness? Because we would like for it to stop, or may start protesting such “hustling tactics.” — Rev. George

  126. Will you stop disrespecting us, and other customers of yours, with all of the “hustle tactics” and mess that you want people that are customers of yours to add on, upgrade or change to, or purchase, everytime one turns around. And you interject these things on people, while holding up their daily doings on the internet, which many of us consider to be very disrespectful, and a sign of bad manners. Upgrade this, upgrade that, try a newer browser, try this, try that, etc, etc. Internet, facebook, and all of this electronic stuff has turned into a “hustle,” the likes of those done by street hustlers, or suite thieves. Shame of ATT&T for being part of these illmannered acts. — Rev. George

  127. Thanks ATT for nothing I have been a customer for many years always stuck it out with you even when your cell phone service is very bad drop calls all the time. Spent hours on the phone with you to try and resolve get talked to rude treated like dirt. If you have to call into CS for anything it will be on the phone at least 1 hour just to get something resolved there were times I was on the phone over 4 hours and they don’t think that the customers time is worth anything andGood luck att you will fall to your knees one day what goes around come around.

  128. I have had nothing but trouble with this service since getting the U verse situation .I’ve rebooted. I’ve called etc. Can’t get thro on a phone that doesn’t work. Paying for phone service and yet not getting any is un acceptable.

  129. I would like to send a compliment to the Supervisor of one of your ATT cell phone locations but after several calls to obtain a name email or address. Several calls to customer service does not work.

  130. My internet service literally stinks since the update you did a few months ago. You have raised the rates and I am getting less service!!! Have to wait and wait for a connection each morning when I turn my computer on then the emails have to be re-sent 3 or 4 times before it will send. It wasn’t this way before the “so-called updates”. If things don’t improve in a short time I will discontinue my service and go back to the old dial-up with another company. At least I knew why they were SLOW.

  131. My internet service literally stinks since the update you did a few months ago. You have raised the rates and I am getting less service!!! Have to wait and wait for a connection each morning when I turn my computer on then the emails have to be re-sent 3 or 4 times before it will send. It wasn’t this way before the “so-called updates”. If things don’t improve in a short time I will discontinue my service and go back to the old dial-up with another company. At least I knew why they were SLOW.

  132. I had AT & T for years and never paid late once. I am in the military and recently got engaged. It made more sense for us to be on verizon. My billing cycle started on Sep 12th and I cancelled sevice on Sep 14th. I could not cancel any earlier without being charged $56 for canceling 2 days before I went month to month. The customer service rep did NOT mention that if I used one minute of service for the next month I would be charged for the whole month ($112). Verizon prorates and so does every other company that has you pay a month in advance. I used 2 days worth of service which equals $7.60. The Supervisor said he could not do anything about it. What kind of company fleeces people in this situation. Nice to see AT&T is so military friendly! It seems that this could be a very easy fix.

    V/r
    Jeff Baldwin

  133. I signed up for ATT and after 3 install times and me being home and ATT having “technical difficulties” and cancelling… I decided to stay where I am at for a while. As much as I hate Xfinity….they do have real live people who answer the phones, and they even speak English. That’s worth $50 a month I guess.

  134. AT&T is one of the largest cell phone companies and they can’t offer 24 hour customer service? That makes us feel important. What about people that can only call after they get off work at 11 p.m.? AT&T is dropping the ball, but that is my opinion.

  135. got your message and tried to find att/wethankyou—no luck. My only complaint is I must enter 1 plus the area code to make a call within my area code. Half the time is says you must do it and the rest of the time it says you don’t. I moved here from an area serviced by Verizon and all that was eliminated–if you called within your area code all you needed to enter was the number. The irritating thing is entering the codes and finding out you don’t need them or not entering and find out you do. Plus sending out a flyer giving a web site that never appears anywhere.

  136. I can’t excess my email as I dropped ATT dsl I have not been happy with ATT for some time as soon as I can excess my email I’ll change that also.

  137. At&t is a joke. I got a bill for 400.00. I can’t pay that. Then two days later I get a letter from them saying they are turning me into collections. All I have to say is how about you let a person get paid before you start your BS. IM never using at&t again.

  138. I have spoke to EIGHT different representatives at your company. Everything started out fine. On July 24th I spoke to Bridgett about my mother’s telephone bill.

    When I set up the account I did not include long distance to her bill. She was using calling cards, IF she made a long distance call. I set up her account 15 years ago. My mother is on a VERY tight budget. She recently told me her phone bill was going up; to the point she was having problems paying for it. I told her I would look into it and find a better deal OR company. I noticed there was a charge for LONG DISTANCE on the bill. I asked my mother how long this had been going on and she said she didn’t know. She is 77 and forgets things.

    I called AT&T customer service and spoke to Bridgett on 7/24. She told me she would credit the last two years of the long distance charges. The charge was $9.83 per bill. She had added everything up and the credit came to $235.92. I was very pleased.

    When the next bill came there was a credit of $26.45. Since the credit was not for the amount promised, I called on September 24 and spoke to Cathy. She told me the credit had been submitted to the credit department and my mother would see the credit on her next bill. The next bill did not have a credit! On October 28, I called and spoke to Mike. He did not know how to accept calls for the state of Indiana, so he transferred me. I spoke to a woman. She put me on hold and I was disconnected. I called back and spoke to a man who told me I had to speak to AT&T Corp. He gave me the number. Since the long distance was off the account the prompts sent me in a big circle until I spoke to Dusty, again I was hung up on. I called back and spoke to Audrey and was disconnected. I called again and I spoke to Anna who again gave me the corporate number.

    At first, everyone at AT&T, knew there was a problem with billing for the long distance. Now no one can help me. My mother was being billed for LONG DISTANCE that was not supposed to be on her bill and that was NEVER used! Because she is old she was taken advantage of. I would like to SPEAK to a manager! I would like someone to tell me how this could happen. I would like to see the credit on my mother’s bill!!!

    Please call me in regards to this matter. I take care of my mothers bills. I would also like to add, as a prior customer service representative, I find the way your operators conduct business is appalling! Out of the eight I spoke too, only two were kind and spoke to me in a professional manner.

  139. Impossible to get help or resolution . Rude techs inept at customer service. I’m the customer where’s the service? I had an Att customer service rep give me a number to call that he promised could help. I call it trusting Att . It was to a company in India. They charged me 99 dollars and kept me on the phone 3 hours. Phone still not working. After spending more hours researching the number they gave me was a hacking company that’s not even affiliated with Att. My identity has been stolen causing me many problems and stress. I want out if my contract and they said I will have to pay 260 dollars. Really? I hope they hold their breath until they get it! I’ll spend 10,000 dollars on an attorney before I give these people one penny. Thanks so much Att for your care and understanding. Ha!!!! What a joke! I’m going to send Att a bill for the time spent on the phone with them as well as the 99 dollars spent and for the cost of this faulty phone! They weren’t even interrested enough to take the number to the hackers down! Shows you how much the CARE! Heck they prop ably get a kick back from the hackers! Bye bye Att after 9 years !!!! I sure hope this doesn’t happen to any one else

  140. I have been trying to “talk” to a real person for two days!!
    NOBODY answers at my local store were I got my service,
    Central City, ky!! My phone is slow, terrible connection, hardly NO Internet
    Service. My iCloud account needs to be redone in order for me
    To upgrade for speed and data!!!! I was on hold 20 minutes yesterday
    Just to DROP the call! Sick of att service, not happy!! I will
    NOT call anyone else, I NEED my account pulled up and fixed ASAP!!!
    I should not have to pay for services I CAN’T use!!!!!

  141. If you ask me, AT&T ripped me off. They lied saying I’d have unlimited data and everything. But do I have it? NO. And I as well as others wish it wasn’t hard to email you guys. I should have stayed with cricket. But things happen. And 300 something bucks to cancel a contract seriously! I’m getting fed up with my phone not working in the house.

  142. Hello, i’m Vule from Serbia. I wish i have iphone 5. My friends live in Chicago and they both me iphone 5 on E-bay. Phone is locked on your network (at&t) and device not work in my country. As proof that it was purchased i can sent you link on E-bay. i would be greatful when you send me unlock password, because i can’t use phone in Serbia. Thanks in advance.

  143. ‘Spend 35 minutes with costumer service and lost contact while readjusting my security password setting and trying to find out why my service did not work after paying my bill in full last september. When I called back an “Amanda” (do I really believe they use their “real” names) expalined that my phone number and name did not match and hencforth I could not be assisted. She did not care that I was previously talking with a rep… I asked for a supervisor and a Michael Black immediatly and aggressively gave me the run around – short of callingme a liar… I requested that he would read the previous messages on my account and verify I had simply lost contact with the earlier rep – but he was “locked” on being a righteous a-hole. I felt utterly uncomfortable. AT&T’s internal policies are to intimidate – understandably some peeps dont pay their bills and hence everyone is treated rudely – Not a very inviting method. The idea that an intern or a grumpy “manager” can make my life dificult at will is shocking. Peeps like this clearly have no decorum or maybe simply need a hug…

  144. This company has horrible customer service. Yeah they are nice but no one can do a job. How hard is it to come out to someone house and install one phone line. I waited all day and receive no call no show. So I call and they said they were still coming and no one ever showed. A week later still no answers. If they were not the only company to provide landlines I would not spend one dime here. They have too much going on. I was singing up for home phone service so why was I transferred to wireless? An they have no supervisors or corporate numbers you can complain.

  145. Ive been with At&t for 10yrs going on 11,for the most part it has been a great experience until someone WITHOUT my authorization changef my plan.See to give you a little bit of what’s going on I have to start from the beginning.When we decided to have a family plan we done our research and for what we needed at&t was the best fit but most of all its the best service for my husband on his job as a law enforcement officer and has been a life line for him in a not so good situation. So at&t is more than a carrier for our family. Fast forward to now and my hard decision to leave or stay. As I stated someone changed my plan to my surprise I started to receive text messages about overages I was thinking how does one get charged for that when we have UNLIMITED TEXTING DATA the grandfathered unlimited everything?? So as I always do I called was only told that we no longer had the unlimited data plan no explanation given. I was dumbfounded I didn’t change it and my husband doesn’t deal with the cell bills. So I started doing my research went to the store and was told it was something I would have to fight bc indeed it had been removed. I made call after call was given credits credits credits but I just wanted my family 1400 minutes unlimited everything added lines at 9.99 plan back. I have every email dating back from when this nightmare began and there all broken promises. A case was made in august 13 and at&t denied my case stating it was my fault bc I didn’t change my plan back within the 90 window. I felt so disappointed bc I didn’t know about a 90 window 1 of all, and 2 I didn’t change my plan. Now I have found out that my plan once again has been changed by Eric to a mobile shared plan 6data but the notes he placed 5 my account states I declined several times. I came to tears when I found out I was being charged 40 per line on 2 non smart phones. If my plan was the same my bill would be 147.73 with taxes now my bill is 206.93. We have 4 kids and both work to support them not pay a cell phone bill. The only light in this situation has been two reps Danette & Torisha they believe in at&t motto “like family” so did I but I wouldn’t treat family this way. I’ve been fighting for about a year and I’m really upset almost MAD. This isnt right I pay my bill, I call and ask questions,we’re loyal so why are we being treated this way? I’ve sent several friends and family to at&t not telling them of this experience bc we’ve had some great experiences but if I told this situation alone with the evidence of emails and my notes old bills you would lose every single one of them. But I really like at&t , I love the customer service but this is wrong trust and believe me when I say I will not stop until the right thing happens. I will not be kicked aside,ignored,forced out,or continue to pay these outrageous bills bc of lack of training,caring, ethics,compassion,or ability to understand how to do there jobs reps and management that have lied to me or changed my plan. This isn’t RIGHT ITS VERY WRONG NOT FAIR NOT GOOD BUSINESS to a LOYAL CUSTOMERS l. Please make this right

  146. I sign up for AT&T digital life in the AT&T store they promise me 150.00 and also $30.00 off your cell phone bill each month we’ll the $50.00 I did get in the store but the $100,00 I had to go back in the store after spending much time on the phone then the $30.00 each month off my cell phone bill I had to call each month the the third month every one I talked to over phone did not know anything about this offer not even digital life they told me to walk back into the office so the promises they promise is not true I still have not received the $30.00 off my cell phone this not right the promise something and no one knows when you call over phone to pay your bill not I must again take time to go back over to the store to talk to the person you promise the deal what if that person is killed who in the store can take care of this this is not good business not happy with at&it now

  147. I have looked and looked but cannot find an e-mail for AT&T customer service. I spent half an hour on hold waiting for a rep then talked to one and she had no idea what they offered on their website. The website sends you around in a vicious loop and half of what you want to order isn’t available. They are trying to push everyone toward U-Verse – More equipment and “faster speeds”. Not true I have U-Verse internet and it cuts out all the time. I want my DSL back but they say no sorry once you have UVerse you have to stay there. I searched for alternatives and there is nothing in my area. What a scam. ATT I will leave you as soon as there is another option and in the mean time you don’t give a crap about your customers!

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