Contacting AT&T Customer Service Center
AT&T is one of the largest cell phone providers in the United States. The company offers more than just cell phone service, however. You can also purchase television, home phone, Internet and mobile Internet services from the company. AT&T offers services and products to both residential and business customers. Customer service information is available from the main AT&T website, but customers have to jump through a few hoops before being given access to contact information.
Phone Contact Numbers
AT&T hides all contact information from customers unless they choose a specific problem they need help with from customer service. We tried a variety of customer service combinations to find a list of contact phone numbers. Automated services are available for most customer service numbers 24 hours a day. Live support times vary based on service.
- Main AT&T Customer Service Phone: 1-800-CALL-ATT
- Wireless Customer Service: 1-800-331-0500
- GoPhone Customer Service: 1-800-901-9878
- AT&T U-verse Customer Service: 1-800-288-2020
- AT&T DirecTV Customer Service: 1-800-288-1145
- AT&T Dish Customer Service: 1-866-722-7500
- AT&T Internet and Phone Customer Service: 1-888-757-6500
- AT&T Customer Service in Spanish: 1-800-559-0500
- TTY Contact Numbers (available 24 hours a day)
- Home Phone Service: 1-800-397-3172
- AT&T U-Verse: 1-800-855-2880
- AT&T Wireless: 1-866-241-6568
There is no mailing address listed for customer service, but customers can feel free to use the corporate mailing address for all correspondence.
208 S. Akard St.
Dallas, TX 75202
If you are an AT&T customer or you want to learn more about the products and services offered by AT&T, you can visit the official website at http://www.att.com. You may be asked to enter your zip code to determine service eligibility or for a personalized list of products available in your area. Not all products and services offered by AT&T are available in all areas.
Customer Service Email
There is no customer service email listed on the AT&T website. We searched high and low and we finally found an Email Us page, but customers were required to log-in to their account before accessing the form.
After searching off the official AT&T website, we found a contact email at firstname.lastname@example.org. We have attempted to contact customer service using this email. We have not received a response from the customer service department yet.
When we reached out to the customer service department, we were greeted by an automated response system. After approximately 3 minutes, the system disconnects the call. Each of the available responses claims to connect to an AT&T customer service representative, but the line rings and then immediately goes to a busy signal.
Although the customers service email for AT&T is available here: email@example.com, we have not heard a response to our question regarding products and services available.
After several attempts, we finally received an email response from AT&T. The approximate response time was 1 hour. We were able to have our question answered. See the AT&T response below:
Contacting AT&T by phone would be the best method to learn more about the products and services available. Below are a few contact numbers for departments within AT&T that may be able to assist you. If you do not see the service you are looking for, please call us and we will be happy to direct you to the correct team for assistance.
Residential Services – 800-288-2020
Wireless Services – 800-331-0050
U-Verse Services – 866-915-6188
Webhosting Services – 888-932-4678
If you have any additional questions or concerns, you can reach us by dialing 1-877-888-7360 and one of our representatives will gladly assist you. As always we thank you for choosing AT&T Tech Support 360, where we value your business.
Tech Support 360
From: Richard Banks
Sent: Friday, March 16, 2012 12:57 PM
To: Tech 360 Customer Care
Subject: customer service question
I was attempting to contact customer service through the automated phone line with no resolve. Is emailing customer service the best available option in order to receive answers regarding products and services? Thank you for your attention to this concern.
It appears customer service is not a top priority of AT&T. Do you feel the same way when you contacted customer service? We want to hear your experiences when you attempted to contact the customer service department.