Contacting Atmos Energy Customer Service Center
Atmos Energy is a natural gas company serving customers in nine different states. The company started small with less than 300,000 customers in 1983. Growth was slow and steady, but today the company proudly provides more than three million customers natural gas. Not only does Atmos Energy provide natural gas to millions of customers, they do it for less than the competition, according to the company bio.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
As is the case with all energy companies, you can contact Atmos Energy any time of day if there is an emergency. The general customer service department is available from 7 AM to 8 PM Monday through Friday and 8 AM to 5 PM Saturday. All hours are based on the Central time zone.
- Report an Emergency: 1-866-322-8667
- Customer Service: 1-888-286-6700
- Commercial Customer Service: 1-877-460-7067
Maybe you’ve had a terrible encounter with a phone agent when you chose to contact Atmos Energy or you want to send verification of payment to the customer service department to prove service shouldn’t have been disconnected. Atmos Energy offers a dedicated customer service mailing address for all your needs.
Atmos Energy Corporation
Attn: Customer Research
P.O. Box 650205
Dallas, TX 75265-0205
Customer Service Email
If you’d rather not wait for a mail response or contact customer service by phone, you can use the contact form located at http://www.atmosenergy.com/contact/mtx_customer_inquiry.html. This form is a general inquiry form, but there are others forms for customer service feedback.
Pressing 0 when calling the Atmos Energy customer service does not speed up the call as the automated system simply repeats from the beginning. When the customer automated response starts (you will be asked to speak your responses) press 0 every time the automated response starts and you will eventually reach a customer service agent. It took more than three minutes for our call to be answered with two of those spent sorting through the automated system. If we entered all the information the system asked for it would have taken twice that long. Our agent was happy to take the zip code offered and tell us the nearest Atmos Energy customer service office.