Contacting Atlantic Broadband Customer Service Center
Atlantic Broadband was founded in the early 21stcentury and subsequently became one of the largest regional telecommunications companies in the Unites States. The company provides television, Internet and traditional phone services to tens of thousands of customers in South Carolina, Delaware, Maryland, Pennsylvania, West Virginia and Florida. With an extensive customer base, Atlantic Broadband is fouces on one thing, the customer.
The company provides several ways, all available 24/7, so customers can communicate with the customer service department in order to voice concerns or ask questions.
Customers have the ability to contact the customer service department 24 hours a day, 7 days a week by phone, email or by traditional mail.
Phone Contact Numbers
- Customer service: 1-888-536-9600
Atlantic Broadband120 Southmont BlvdJohnstown, PA 15905
Atlantic Broadband2201 Beale Avenue Altoona, PA 16601
Additional payment centers are located throughout the region http://www.atlanticbb.com/pa/wflocations.asp?site=atlantic&page=12. The hours of operation for the payment centers are Monday through Friday 8am to 5pm; Saturday 9am to 1pm EST.
Customers visiting the official Atlantic Broadband website http://www.atlanticbb.com/wfhome_per.asp?site=atlantic&page=1 have the ability to learn about the applicable services, including phone, Internet, digital video as well as bundled packages. New customers and military families who sign up for service can save money by signing up for promotional deals. We found the Atlantic Broadband FAQS useful to answer concerns not covered by a live agent.
Customer Service Email
We sent an email to the customer service department using the following customer feedback form http://www.atlanticbb.com/pa/hsisupport_webform.htmlto ask questions relating to canceling instillation. The question related to being charged for instillation services in the event customer needed to cancel. The response we received stated a customer care agent would respond within 24 hours.
- Digital Support: http://www.atlanticbb.com/pa/wfcustomer5b.asp?site=atlantic&page=7
- Internet Support: http://www.atlanticbb.com/pa/wfcustomer5c.asp?site=atlantic&page=8
- Phone Support: http://www.atlanticbb.com/pa/wfphonesupport.asp?site=atlantic&page=22
The automated system from Atlantic Broadband provides a wealth of information, but is confusing. After selecting the option for the customer service department, the system went to another list of options. None of the options being the customer service department. We went back and forth until finally we were able to connect with the customer service department.
We asked the representative for information regarding transferring service. In particular the amount customers are charged. The representative explained the charges depend on the credit assessed to your account. At times, customers pay more than their bill and no charges are assessed to your account. The agent also explained the charges also depend on where customers move and the subsequent services. The agent provided a ton of information. We just would have liked to have spoken to the customer service department sooner. Do you have story of customer service you want to share? Comment below.