Contacting Assurance Wireless Customer Service Center
Contacting Assurance Wireless Customer Service Center
Assurance Wireless is a telephone service provided by Verizon Wireless, in conjunction with the Federal Lifeline Assistance Program. This program provides a phone to qualified individuals for emergency purposes. Customers that qualify receive a free phone, 250 talk minutes and 250 texts per month. To date, Assurance Wireless provides service to more than 280 million customers. If you have a concern relating to service, contact the customer service department by phone, traditional mail, email or through social media.
Click here to leave a comment about your customer service experience.Contact Info:
Phone Contact Numbers
- Customer Service (existing customers): 1-888-321-5880
- Customer Service (new customers): 1-888-898-4888
Mailing Address
Assurance Wireless P.O. Box 686 Parsippany, NJ 07054
Official Website
Customers visiting the official Assurance Wireless website http://www.assurancewireless.com/Public/Welcome.aspx have the opportunity to sign into your account or create a new account. There is important information pertaining to Qualifying Standards, Eligibility Checks and even a section discussing the Assurance Wireless FAQs. After you receive an approval, you will need to visit the Customer Activation page.
Social Media
If you cannot connect with the customer service department through email, phone or traditional mail, we recommend utilizing social media. The reason is the response time. When we visited the various social media pages, we noticed the customer service department responded to customer concerns within two (2) hours.
- Facebook: https://www.facebook.com/AssuranceWireless/info
- Twitter: https://twitter.com/AssuranceCell
Customer Service Email
There is only one email address listed on the website. We sent a message to the customer service department asking for information relating to the hours of operation. This information was not available on the website. After sending our message, we received an immediate response stating the customer care team would respond no later than three (3) business days after receiving our message.
- Customer Service: ourteam@assurancewireless.com
Our Experience
When we contacted the customer service department, we were able to speak directly with a live agent in less than 90 seconds. We were able to bypass the automated system by immediately pressing three (3). After the agent answered the call, we asked several questions relating to additional charges and fees. The customer service agent explained the fee structure if customers choose to add additional minutes to their account. We expected the agent to refer us to the website, but the knowledge and information was welcome. Have you had to contact the customer service department? We want to hear your story. Take a moment to share your thoughts with us in the comment section.
(6 votes, average: 1.50 out of 5)
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yesterday I had the worst time with this company topped up 5dollars talked 2 min text 8 times it cost me 5.50 took my whole debt how dose that take all my funds at 10 cent per min or text?? this a Government program I have in the US Army got some raw deals but this!! takes the CAKE
Hi, I C about 4 messages on my phone concerning service from joseph, rep etc and yes I give him a 5, I not good on trying to reply, but yes very satisfied how everything is. this is to acknowledge ur messages sent, as I never use texting,and thanks again for help on annual certification. also sent a letter in mail to verify thanks again will delete the ones on phone.
Is this the correct address to send back your phone, if i change my mind? I hope so.
Assurance Wireless
P.O. Box 686
Parsippany, NJ 07054
I like it but lose my phone
it took a little extra since my hearing is a little poor but the tech was real patient with me and helpful.
HOW DO YOU TALK TO SOMEONE?
I got smart phone from assurance wireless about two months ago, and I was
having some problems with phone. I contacted the customer service and
person was unable to assistant me and told me she will have somebody
return my phone call. I waited two days, and called back the lady told me if
I was able to make phone call and text than she could not replace my phone.
I decided to talk to the supervisor and he said he will call me on my home phone
to trouble shoot the problem, please know by this time I was very distressed
about the whole situation, nobody called me back. I called back and the guy
was threatening me that he will cancel my service because I have been calling
many times. Please know that company didn’t want to help or replace the phone
which wasn’t working properly. The last guy who was giving me warning said
he will send me another phone. I will see if this is true or not. I want you to
know that this experience shook me up and made me question my ability to communicate with these people in more civilized manner. I never had any good
customer service with this company.
I am trying to change my phone number.
I have had Assurance wireless / Virgin Mobile for 3 years with no problem until I needed help, so I called Customer Service, They were very hard to understand,very impatience, and VERY RUDE, I got so frustrated with them ,I said to cancel my service and I’ll just find another company
this is absolutely the worse service you can get (wouldn’t recommend it to my worse enemy) you can rarely reach you number without getting messages like , all lines are busy, and you are unauthorized, called customer support and they refferd me to a different number, 800 800 1500 this is a phone sex number, what a joke this company is!!
Your tell us that you could not have more than one government phone.is a rouse. The female that came to the complex didn’t tell anyone there that you couldn’
t have more than one government phone. We all got disinrolled from Safelink. None of the phones worked at all. She just out and out lied to us. I want to be taken off this plan and I mean now. Your employees need to learn to tell the truth.
I don’t look a gift-horse in the mouth. The problem is that the American tax-payer foots the bill for Obama-phones. They are totally getting screwed. Me, I’d rather use tin cans and a string. It would be much easier than trying to communicate with people whom speak languages other than English. I think I will contact AT&T today and get a real phone.
Your customer service stinks. It hang up on me without hearing my problem.
I need to get more minutes and at least a new battery or an up to date phone.
I would like to have a smartphone
I was told several days ago my phone was in the mail. Whereis it?
Alethea Lee
I send for my phone monthagoandt and they have not send me anything.
I have a cell phone through you and it quit working can
call out or receive calls
MY PHONE WAS HACKED !!! I ONLY USE IT WHEN I HAVE TO GO OUT OF THE HOME BECAUSE MY HUSBAND HAS POLIO AND HAS BEEN BEDRIDDEN FOR 9 YEARS AND HAS HEART PROBLEMS .WHEN I FIRST RECIEVED THE MESSAGE EMERGENCY CALLS ONLY I CONTACTED AT&T AND THEY TOLD ME IT WAS THE SIM CARD I REPLACED THE SIM CARD AFTER A 2 HOUR WAIT AND THEN THEY TOLD ME THAT MY PHONE NUMBER THAT I HAVE HAD FOR 5 YEARS ALMOST 6 WAS NOT VALID AND WHEN I FIRST CONTACTED AT&T ABOUT THE PHONE I TOLD THAT I AM NOT TECH MINDED BUT I HAD UPDATED MY HUSBANDS FACEBOOK FOR HIM TO CONTACT HIS FRIENDS .LATER THAT DAYWHEN I TURNED THE PHONE ON I RECIEVED A PICTURE OF A MAN SITTING IN THE DARK WITH NO SHIRT ON AND WAS THE ONLY LIGHT WAS COMING FROM HIS PHONE AND THE MESSAGE I RECIEVED WAS THIS PERSON IS READING YOUR EMAILS DO YOU WANT TO BLOCK THIS PERSON AND REPORT IT .OF COURSE I DID AND NOW YOU ARE TELLING ME I CANCELLED MY PHONE INSURANCE ON MARCH 29 AND CHANGED THE NUMBER AND REPORTED MY PHONE STOLEN I HAVE TALKED TO 3 PEOPLE FROM YOUR OFFICE AND 10 PEOPLE FROM AT&T TODAY ALONE AND EVERYONE KEEPS PASSING ME DOWN THE LINE BUT MORE SCARY THAN HAVING MY WHOLE LIFE EXSPOSED IS MY HUSBAND WHO IS A 40 YEAR POLICE OFFICER VETERAN WHO HAS WORKED FROM A WHEELCHAIR HIS ENTIRE CAREER WE HAVE NOT ONLY OTHER POLICERS ,FIRE, PARAMETICS ,FIRSTRESPONDERS AND AMBULANCE COMANY EMPLOYEES BUT HIS F.B.I. AND MILITARY FRIENDS PRIVATE PHONE NUMBERS AND ADDRESSES ON OUR STORAGE IN OUR PHONE. I WORKED WITH THE STATE HEALTH DEPARTMENT AND HOSPICE SPECIALIZING IN ALHEIMERS AND I HAVE DR’SAND NURSE C.D.C PEOPLE ON MY PHONE AND NOW WHEN I TRY AND TYPE IN SOMETHING THE ENGLISH LETTER SHOW UP AND CHANGES TO WHAT LOOKS LIKE CHINESE OR JAPANESE LETTERS AND I THOUGHT THAT MAYBE AT&T HAD RESET MY PHONE TO FACTORY SETTINGS BUT THIS IS HAPPENING WITH MY PC AS WELL LET ME BE VERY CLEAR I DID NOT CANCEL MY INSURANE NOR DID I RECIEVE A NEW PHONE. I AM SORRY FOR THOSE CUSTOMER THAT HAD TO READ ALL OF THIS BUT I WANTED TO WARN YOU GUYS OUT THERE THIS HAPPEN TO A ANOTHER OLDER PERSON IN MY TOWN TWO DAYS EARLIER. I AM SUPPOSED TO HAVE INSURANCE ANTIVRUS ANTI THEFT ANTI HACKING FOR MY COMPUTER SMART TV AND CELL PHONE NOT ONLY WITH AT&T BUT DIRECT TV NORTON AND MICROSOFT SO IF ANY ONE HAS ANY WAY OF HELPING ME TO STRAIGHTEN THIS OUT I WOULD GRATEFUL I AM GOING TO TURN THIS OVER TO THE F.B.I OUR SHERIFF’S WIFE WORKS WITH THE FEDS AND JEFF SESSIONS IS A LONG TIME FRIEND THAT HELP GIVE OUT MY HUSBAND F.O.P POLICE OFFICER OF THE YEAR AWARD SO THANKS FOR LISTENING AND BECAREFUL AND WATCH YOR PHONES FOR THE EMERGENCY ONLY MESSAGES A.K.
why hasn’t my old # been put on my new phone? I can’t call out or receive calls
I just got off my land based phone with customer service, I was requesting a new charger for my cell phone because the wire on the charger was almost broke into and would not charge my phone. The customer rep insisted that I take the back off the cell phone and rub a pencil eraser across the battery connecter. I kept telling her that there was not anything wrong with the phone, that i needed a new charger..I know that I was on the phone for almost an hour or more. Then she connected me to another service rep to order a charger and that took another 20 minutes or so. He finally told me that he ordered a charger for me and I would receive it Monday or Tuesday, I am a senior and this ordeal made me very stressed out. I hope I do not have to call again. Also, I think you need to have reps that can speak and understand English.I hope I will have better service in the future. Have a Blessed Day.
hi there and I receive the phone from the mail at my house and I had thank you a lot for a phone replace since I lost it day one and it I have it now and it been transfer to the same number from the old phone
I realize you’re providing phones to those less fortunate but giving sup-par phones and poor customer service is unacceptable. They don’t need anything fancy, just functional communication devices.
I want to say that I am so glad that I choose Assurance Wireless as my cellphone company. I have been without a cellphone since February 19, 2017 and the companies that I was with previously and past have been nothing but a headache. Assurance has it going on you are efficient, good service and you are in touch with your customers. Thank you for being there for me. Your turn around time was done in a timely manner and I thank you for that and I thank you again. I am looking forward to doing business with Assurance and I will be referring a friend who is seeking a good company. thanks
for reading.
I tried to submit my application with you for a free phone,but it didnt go through!!!. I am unemployed;im a 56yo. Army female veteran. Ive had 3 car accidents during the last 5 years. Some of my conditions include:Carpal tunnel,osteoarthritis,neuropathy,herniated back and neck disks.THANKS FOR YOUR TIME. Perhaps you can mail
a paper application!!.
Ive tried to apply for your free cell ph. online but it didnt go through!!. Can you mail me a paper application??. THANKS FOR YOUR TIME.
I received A phone at the beginning of the year. It is hard to shut off, and make calls. bars on phone are surprisingly low.
Trying to exchange the phone, and plus change phone numbers. The phone # will take some time I guess going to computer to do that.
Hey I have heard from others complain about language, and the ability to listen to what thy are saying..
Well you might not like what I have to say here, BUT
1) Open your ears and be patient. ( This is what the associates helping you are doing.). You need to slow down when you speak, and speak clear.
2) Some say customer service. Well it takes two to cause a problem. It is favoring a upset person causing the problem (customer) talking to someone that is just wanting to help. cells that are trying to give you a deal BE PATIENT.
They have rules just like you, They might be new on the job, and learning.
Cutting cost is hard in joy what you have.
tired of trying to contact someone about this non working phone and not reaching someone can you please take the lock off my phone so I can go to another company please not satisfy with this one thank you
I have had my assurance phone for a few years with no problems but for some reason it all of a sudden has stopped working. I cannot make or recieve any calls. ON the screen it says “service is not available. error: 03-07-1900”. What is wrong with it and will you fix it? Thank you.
When will I get my phone
I CAN’T GET PHONE UPGRADE BECAUSE I LIKE JOHN WAYNE AND YOU DON’T LIKE THE WAY I SPELL OUTBACK SAD SAD SAD!!!
As I told your rep SOME DAY HE WILL BE OLD
Obviously I’m not only one you’re not good to since your website is RED RED RED on the Web of Trust.
So my old phone dying and will probably go before me and I will be without–but–I’m old so who cares.
Obviously not your company
phone not working says charsing . for got my ID numberer to trancfer my numb for a new
I saw one of your reps on the street and he was telling me about your new phone that looks like an I-Phone. I already have the small phone from you. I would like to know If I can exchange my small phone for the I-Phone
my phone keeps searching for a signal…..is service out in the wayne,wva 25570 area…whats going on been this way for two days now….please respond…
lost phone been waiting on a replacement 2 months now customer service has been useless
Keep Up with excellent work I enjoy asking for assistance
Keep doing the excellent work!
my comment on your phone service well after the approximate three week waiting for the phone in the mail I got the phone with no instructions in other words I’m the blind person reading the magazine no brail if I cant see it how do I make it work I am hooked up to xfinity internet even going through them is a dead end my father is in hospice I’m waiting for horrible phone call is your company there to ease the pain how do I wake your company up? how???!!! well?
please send instructions to my residence send instructions the phone needs a server you cant ask and expect me to call you with out a server (you are the server) you are supposed to serve me I honestly do not know what to do please put every thing aside and help me just me and don’t leave me till my phone well the one the government gave me is fully operational!!!
lost my phone got no satisfaction from customer service what a joke
my cell phone is lost, I have applied for a phone with Q Link and would like to use my old number with this service, do I have to do any thing else?
I agree with customer #1. I purchased minutes on Oct. 21, 2017. I made 5 calls that total to 10 minutes. That would equal to $1.00. I did not make complete any texts messages because I was motoring my usage. I contacted Amy on Oct. 30 to rectify the problem to no avail.
My name is Angel Cuevas I,ve been a customer for a couple of month,s now my phone that I have is not turning on at all I don,t know what to do I,ve tried charging it and it still does not work can someone call me about getting a new phone, I have my mother.s phone number where I can be reached my mother,s English is not that good if she does not answer please leave me a message I will call back as soon as I get a response. thankyou so very much.
it seems no matter what I do I can’t seem to satisfy your needs, I am suppose to send you proof of my food stamps and an having trouble doing that! I guess if you don’t have a printer you can’t get service? This is my last attempt to try to get my service restored after losing my phone over 2 months ago. Even on this it won’t take my email ..this is my real email address
THIS SYSTEM SUCKS!!!!!!
NEED TO KNOW HOW CAN I GET MY SERVICE BACK
I have this ZTE phone fer about almost a year..the only problem I have fer about almost 2 months is that the “Time and Weather” display doesn’t show up on the screen! I touch every thing thru out the whole phone trying to figure it out on my own and I can’t find anyone who will help me with this problem…
Is there anybody there who can help me??
My phone will not come on. I charge it but it still want come on.
THANK U FOR MY NEW PHONE ITS WORKS BUT I HAVE A SIM IN MY OLD PHONE CAN I SWITCH OUT AND PUT IN MY NEW PHONE
can’t understand whom I am speaking with most of the time and I can’t get correct information
Speaking with a rep is the most frustrating and difficult thing I have ever done!!!!
I was sent a notice 1/29/18 that my phone was shipped but I have yet to receive it.
You received my Lifeline form…
Getting back on the phone will be just one more nightmare. It is difficult to hear because everyone in the background is yelling, and last time I went through the process, I was hung up on three times. Now what do I do to get my Assurance phone mailed to me?
its a shame ui just cant change your address after moving? its hard to try to get this program again after u move because I tried and they denied me even when all my information has never changed except my address? stupid
please help me I have done everything right twice and I still do not have my free phone. what is the problem? I realize the 1st time my copy of my state I.D wasn’t legible. but I sent in a copy that was very clear this time, where is my phone?
I need to change my address on my assurance wireless phone. Can you do this on line? I hope In order to fill out your form (pink) Please Email me if you can do this, I could not get anyone on the phone # given to talk to. Thank you
Where on the website do i go to, to keep my old number? I was told it free online? walk me through, it please
Where do i go to, online to keep my old number, i was told it free online? Walk me through it, Please.
My phone is telling me that my cellular network is unavailable therefore I have no service . I can not make or receive calls , and being disabled that’s not good . Please can you help me get reconnected ?
My phone fell and broke and I cannot see or hear anything , I have no phone to contact assurance wireless so I email them and told them and they want me to pay a $5 for shipping so I told them I have no credit card and I ask them is there any way I could get it , if they have any office in brooklyn that I could pick up one but I got no reply
i have been trying to report a lost phone. the two numbers that I have been calling just keep on ringing. those numbers are 888-321-5880 and 855-423-4472. No answer at either number. What’s uip with that? can someone give me a number that actually will be answered?
your contact numbers no longer are working how do we contact you ?
CAN I USE MY SIM CARD WITH MY NEW PHONE WHEN R U GOING TO TURN PHONE ON I NEED MY PHONE ON TODAY
MY NEW CHARGER PHONE WHY IT NOT SHOWING GREEN PLEASE TURN MY PHONE ON I NEED MY PHONE
the telephone set provided is not working can I have it replaced or can it be returned please give me an address where it can be returned
the phone set supplied is not okay please send me an address I can return it to if can not be replced
On 12/4/2017 I returned my phone to Sprint, On 12/16/2017 I received an E-mail
telling me that a credit was applied for returned equipment. In February I received
a bill for $201.00. I called Sprint Corporate and after I lengthy conversation we
settled for $110.00 and I was told my account would be cancelled.Two month later I received another bill which I refused to pay and it was sent to a collection
agency.
The last bill I received was for the billing period June 11 – July 10.
What is it you people do not get? I HAVE NOT HAD A PHONE SINCE DECEMBER 4, 2017 AND I DO NOT WANT TO GET ANY MORE BILLS.
I HAVE CALLED SPRINT AT LEAST 10 TIMES AND ALL I GET IS THE
RUNAROUND. THEY REFER ME TO ASSURED WIRELESS AND IT IS
IMPOSSIBLE TO GET ANYONE TO SPEAK TO. THIS IS SOME RACKET YOU
HAVE GOING ON!! O DO NOT WANT TO HAVE ANYTHING MORE TO DO WITH YOU. I will also send a letter to the BBB to let them know how you extort
the consumers.
I called twice. The first gentleman had a really hard time understanding my name and zip code. He first told me I had had no account there. Then he hung up on me.
I called again. The second gentleman took care of the situation FINE.
I’m 75, very slow and do not have time to read all the info above
9/5/’18
my craig Churchill assurance sent me a phone I couldn’t activiate
Ineed a new phone or what?
I received a detected phone ! It got very hot !it told me that the battery needed to be charged but when I plugged it in it says it couldn’t charge it was to hot !! Called customer service -1st time told call back !2-nd time I was walked thru a shutdown process of my internet , Facebook etc.And now has a glorified phone the still got hot ! Was told a box Was now it’s way the 3rd time I called and it would be replaced !! Still waiting !!! Lol 4th time while talking with you the phone got so hot it burnt my ear ! Causing me to drop the phone and it cracked the screen !!! And now was told you won’t replace it because of a broken screen !! I understand Tec.support they were good helping me but the phone was screwed up from Day One when I got it FROM YOU and you have me every excuse you could! Now if I want a phone I have to buy one ! Or wait until November ! Customer service was not helpful at all and I just got a letter to re-certify tell me ??? Where do I CLICK on to Annual Certification.
man on site told me to contact assurance about my phone yet would not give me his operator number to get help with getting my phone. he see I certify but I only have business for the safe house I live in for women…..
about 6 months ago I needed and got a new phone then 2wks after i got my phone my service was cut off,and no one would tell me why when i called. i called ba a month later to get a new application for new service and i got NOTHING. ASSURANCE IS JUST AS BAD AS SAFELINK, TTHE SAME THING HAPPENED WITH THEM.
I have an iPhone 5. Will I be able to replace my ZTC with it?
I recently received the cell phone for my lifeline account. Sadly the phone was malfunctioning. After notifying Assurance by phone they said that I would get a replacement phone. It’s been about a month and I have yet to receive. I called 611 and spoke to technical support, and on three separate calls they said that I should get the phone in 3 to 5 days, they all guaranteed that I would have it by then, and still “nothing” If you check my account there should be a record of the dates of all my calls. I am a single male of 68yrs. I live alone, I need the phone for all my doctor appointments, it’s vital. Please send me my phone, PLEASE
I just added $15 to my account. Supposed to be unlimited minutes! Now I cannot make or receive calls
I can not get any pictures that are sent to me through messages! What is wrong and heart can I do so that I can receive pictures? Thank you
Called concerning mms text msg not being delivered. REP claimed serv not included in my lifeline pkg. Told REP i used to do it all the time. Rcd one during our conversation. REP JUST STOPPED TALKING. I finally gave up. = Horrible. Switching phone company asap.
why haven’t u sent me my new phone .I have tried numerous times and have sent numerous times applications for a new phone because mine was broken.and stolen.
I lost my phone and would like a replacement phone
ihave trouble finding how to use my smart phone. cant find any site
received a replacement phone just over a week ago a ans vl 40
biggest piece of garbage ever
phone battery dies daily
constant error message about .com android phone has stopped
and also no cellular network error as well
doesn’t seem to stay programmed either
customer service is a joke
they will not help just make any excuse to hang up on you and that includes account managers and supervisors
they will not answer any question in regards to fixing the issue
beyond there scripted reset fix which does nothing
I received my new phone about 2 weeks ago and to this point I have not been able to use it. No amount of trying to figure it out, myself and several others.I can not hear the voice even turned up high, Can not find out how to make or receive calls. These are just few of the problems. Why was there no instruction booklet sent with the phone?I am very very unhappy having a phone that I am unable to use.In spite of the problems with my old phone at least I could depend on it in an emergency and at this point think I would like to have the old phone turned back on. Thank you for nothing,
Jeannette Haines
I need a update phone and having problem getting one.
received two phones neither works said they would send me another phone still have not received it
hello, may name is yelena, gool may phone doesn.t work almost one week
the phone is a piece of crap as well as their customer service!
THIS COMPANY HAS ”HACK MY ACCOUNT,TWICE,ATTEMPED TO HACK MY BANK ACCT, ALSO..THEY ‘EASE DROP ON YOUR CONVERSATION.
I received my new smart phone about 1 week ago, I am not computer savvy and the phone didn’t come with a booklet giving instructions. My other phone did, it wasn’t a smart phone and had no problem with it. I can’t call for assistance as the signal is almost zero. I didn’t get much help when I first got the phone. I don’t know what the problem is. I don’t have anyone to help me. I am very frustrated and upset.
When will service be restored in Panama city beach fl.
My phone don’t work and I requested another one but couldn’t get any help because the last who set up my phone didn’t give me a code. I asked to be dropped and they still would not cancel my service because I didn’t have a code. How stupid is that . Assurance wireless need to do better! I guess it will be useless like everyone else and I should have listen when they said don’t go to assurance.
I just got the phone it’s not coming on y don’t know what to do can you send my is restarted my phone please
No instructions came with the phone on how to operate it. Just how to set it up. How do I make calls and enter new contacts. I am new at this.
I have been waiting to receive a placement and cant reach one in chargea
I’ve been trying to call assurance wireless but it has always been busy. I’ve tried getting to my account page on my laptop and I get a dating site, or an assurance wireless sales page. mindless and frustrating. poor software/web design .i expected better
I’ve been trying to add money to my account with my credit card and not happen .Customer service said call back after business hour and it was business hour.
hi i want to know why my phone is off my minutes were just added and now theres none i havent used but 30 minutes so why
HORRIBLE SERVICE! I have lifeline service and have had 2 different new phones not work for me! Customer Service just passes me around and then tells me they are sending me a new phone. I am disabled and NEED a phone and cannot afford a new phone so this is a real bad situation!
I have had my phone for a couple of months I NEVER have been able to use the phone…it always says no celler service …NO instructions came with the phone either…I have not had a customer service number to contact anyone until now…All I want to do is find out how to send the phone back cause if I can’t use it I don’t need it…but I get NO information about that….WORST phone service EVER!!!!!
My name is Robert w.Jones, and I’m trying to get my replacement phone that you sent unto me activated. Please can someone help me.
this company has the worst customer service every the lowest buy your own phone I have been a victim of theft by assurance wireless keep deducting money from my debit account sending me text messages that I have service when I attempt to make a call on my cheap government phone service has been deactivated customer service none just speak to prompts asking you for more money it is a government rip off
My Phone Does not work any more is it possible I can get a replacement Phone My number on that phone is 484-482-9810 , If you want to get in contact with me you can get in touch with me at my friends number which is 215-527-0620 She will give me the message Thank you the Address that you would send the Phone to If you decide is Sherard Walker C/O Linda Breyer, 88 Glocker Way #165 Pottstown PA 19465
I WOULD LIKE TO REACTIVATE MY PHONE, IT JUST STOP WORKING
I sent in a request for a phone over a month ago, could you please let me know the status of that application? Thank you very much. Ronald Funk
2655 Jackson Pike
Columbus Ohio 43223
I had an assurance phone for 7 years (a flip phone) never a problem. Last year it stopped charging. I asked for another battery. They did not have a replacement and sent me a “smart phone”. I am on my FOURTH phone. The phone freezes on me or overheats or the functions stop. I have had the last phone for only THREE weeks. It is telling me Launcher has stopped, user dictionary has stopped (didn’t know I had one) my contacts are gone and I can not send texts. The last time I spoke to tech support (after waiting 40 minutes on hold) I could barely understand him. I am going to go to another company. It is not worth worrying if I have a phone or not. I can’t afford it, but maybe my children will pay for one for me.
I WAS OFFERED A FREE PHONE AND THE SALES PERSON TOOK MY PERSONAL INFORMATION AND SIGNED ME UP FOR RESIDENTS ENERGY. HE STOLE MY PERSONAL INFORMATION AND ENROLLED ME FOR A NEW GAS AND ELECTRIC COMPANY. SCAM , UNBELIEVABLE AND SO WRONG IN EVERY WAY.
You cut off my cousin service saying that she was not using it but I got proof on my phone that she was using your government phone. I think you people need to be investigated for your games.