I have tried to your website to disciver how to use my accumulated air miles for a flights. I am having lots of problems getting the website to work.
I would very much appreciate the ability to confer with somebody who can help me via the email above noting I am working 7 days a week in Azerbaijan so its difficult to phone. My FF number is 36 638 6444 …please call me soon as the flights I need to book are 5 weeks away
Regards
Paul Wilson

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My family and relatives( a group of 14 members ) booked e-tickets for travel from SFO-DEL in the month of May 2013 and got confirmed seats. The meal option was confirmed as 3 Hindu and 1 Veg Hindu during the whole trip. 4 members traveled to India on 11/18/2013 to against tickets to All things went well from SFO – DEL and back DEL-ICN segment on 01/16/2014. But problem started when we boarded from ICN to SFO on 01/17/2014. WE were extremely shocked to learn when we refused food on the ground that our names did not appear in the meal list. On our enquiry , the concerned staff expressed ignorance about how it happened and their helplessness. On our insistence, they were able to provide us a tray of pineapple, grapes and apple during flight of about 12 hours. This also happened with the other group who flew on 01/02/2014 Viz. Singh Satinder, Singh Mohan and others. This was really a sorry state of affairs. It is not expected from an airline which claims to be a STAR ALLIANCE. I need an immediate appology from the Company and also to ensure that it never happens with any passenger in future.

Very disappointed with our flight, we got charge extra $100.00 for the second luggage that is supposed to be free according to your baggage information, and $200.00 each 2nd luggage on our way back home. Although Clark is so convenient for us to use since it is only few minutes away to my home in the Philippines I would think twice the next time I fly which I fly every year along with my family ,

I just received assistance from Jenny (she said she was in LA USA) making business class Asiana Airline reservations for my wife and me. Jenny was spectacular. Very knowledgeable, helpful and just the right amount of humor and keep the conversation professional. With Jenny’s help we save quite a bit of money than if I would have booked on line. Jenny is a treasure!

I like to travel oversea with Asiana Airlines, I don’t have any complaint, please advice how to receive the club card from Asiana
they forgot to sent to me the club card with my account, the silver
Thanks

Thank you so much for an outstanding trip to Japan. Your staff is a credit to your company. They are very polite and are
interested in the passengers needs as they fly. Thank you again
for excellent service. I would not hesitate to fly with your
airline again.

I booked my trip to the Philippines 8 months ahead of time to take advantage of the cut on fares. I am however disappointed when 2 months later after I’ve booked , Asian Airlines changed the lay over time from 6 hours wait time to 16 hours wait in Seoul and providing only one way of hotel accommodation. I can not believe the airline can do this. Next time I will travel back to the Philippines which I do every year, I will see to it that Asian Airline is out of my list of airline to travel with. My record locator # is 5MLQNO.

I am outrageous!!! I am scheduled to fly out from JFK to South Korea with my 4 year old on July 26th. I was supposed to go on-line and grab a seat, starting 47 hours prior my departure time. (That’s what the customer service people have been telling me on the phone, and that’s what it’s saying on their website.) I went on it as soon as it started and there are ONLY two seats available in different rows. If there are no seats saved for this type of system, why do they offer this kind of methods? I am having separate seats in different rows from my 4 year old!

i bought a round trip ticket from Lees Tours and Travel last July 28, from Las Vegas to the Philippines and back. they send me electronic ticket receipt only
not the ticket then i called them for the ticket but they don’t answer anymore so i went to their office i was closed. i think they are out of business.
This is the E-ticket number 9887649588280-281 and this is the Asiana Airlines Confirmation number also YPNKX2
my name is RICHELIEU DERAMA PASCO
my question is, how can i get a ticket? thank you…..

Flew Asiana from SF to Clark, Phil on Aug 27, 2015. Arrived in Clark Aug 27 with one missing luggage. Filed discrepancy report at the airport, followed it up till I returned to US on Oct 22, 2015 with promises they would look into it. Was told an Asiana employee from Clark would get in touch with me but heard nothing. I just need an official letter from Asiana of their findings/decision so I could get on with my life. I am frustrated that I am being pointed to one office after another and nobody seem to take my case seriously.

To whom it may concern,

I’m writing to show my compliment for two of your ground staffs,Yang Ji Q and Jwa Hui Hwa.
I’m an airline staff and I was taking your flight back to HK by CJU-GMP and ICN-HKG. When I went to check-in at CJU, I don’t realize that the check-in staff didn’t put me on my booking flight, instead put me on another flight which departure time is an hour later.

When I arrived boarding gate, I find that time is not enough for transit as need to take train from GMP to ICN airport. So, I asked for help from staff at boarding gate. There’s only 20mins to departure, but they still tried very hard to arrange me to my original booking flight as they understand I won’t be able to catch my connecting flight. Finally, I get aboard and arrive HK as scheduled. Please allow me to express my appreciation of the effort of Yang & Jwa again.

Warm regards,
Renee

I traveled on this date 05/1/16. When i came to Clombus I payed once for my bags and i payed again at the LAX airport. I was charged twice and I need a refund

Hello,

I would like to inquire you about an upgrade to first classfor my flight on July 28th at 7:15 AM and a travel voucher for future travels because of the awful experience I had with Asiana Airlines. This flight was June 24th at 1:25PM, not only did I wait there for over 12 hours, I also had to endure the endless re-scheduling. In the end the flight ended up getting cancelled anyway. I would like a compensation for the horrible experience that I have gone through with this airline. Not to mention, after I got off the flight to Seoul I saw that the engine was on fire and people had to put it out. It was definitely a traumatic experience for me and I think it would only be fair if I got a compensation out of it. I know that this airline accommodates customers very well and I hope that you will accept my request.

Thank you!

-Christina Lau

Asiana customer service is a joke. I wrote a feedback to them about a very rude ground staff. They replied my email with a totally out of content topic about my mother. I think they may have reply some other people feedback to me instead. What a ridiculous mistake!

Called on a Sunday. Reservations people were indeed answering. I wanted to add both my wife’s and my own Air Canada Aeroplan numbers to our reservation.(The flight is still months away.) I was told by the 2nd agent I spoke to that it could not be done— not because it CAN’T be done, but because she was unable. I spoke to this 2nd agent after the 1st agent got me precisely nowhere. After waiting for a Tuesday, following a Monday holiday, I spoke to another agent who insisted on constantly interrupting me, so I yelled at her out of rage and frustration, after she did everything in her power to induce rage and frustration. I hung up. I tried again. A FOURTH agent told me that my own Aeroplan number was indeed entered. (When was anyone going to tell me that, so that I’m not on a wild goose chase?) But she told me that she was unable to enter my wife’s Aeroplan number. I was told to TRUST them to enter the Aeroplan number at the time of check-in on the day of the flight. In fact, I was told that PERHAPS the reason my wife’s number could not be entered is because it was incorrect. Communication is not something this airline is good at.

Our flight oz703 suppose to leaving Seoul last night 12/24/17 at 19:20 and now it’s 00:01am 12/25/17 and we still haven’t boarded our plane. I took extra measures to get my last work day off so that I can be at my destination before midnight Christmas Eve.. but I feel that effort just went to waste. We should have some kind of compensation for this. Please contact me back. Thank you.

It’s impossible to talk to an agent at your Paris office.

All the lines are busy; followed by a few beeps and then cut off. This has been over several hours this afternoon.

Terrible service.

Hello,
I am writing from Vietnam. My friends and I plan to fly from Jeju to Seoul on 27th September via Asiana airline. We already booked and paid tickets for 4 people on 13th May 2018 with booking No.33144064. However, the emailed tickets now shows unavailable to find, and the ticket numbers are incorrect. I’ve also checked on the website but it said the same, while my account was deducted for those tickets.
We look forward to your search and reissue these e-tickets for our further information amd action.
Hope to see your reply soonest, or at least a redirection to responsible team.

Warm regards,
Hanh Dung, Le

So, I call the Chicago office and ask for an email address or fax number of your headquarters in Seoul. I tell the representative that I wanted to send a letter to Kim Soo-Cheon to introduce my company. This representative says that the company is not interested, yet did not know what my company did. How rude this is! She hangs up on me. What is so secret about an email address to your headquarters? Do you think you know everything? I am shocked by this rudeness.