Contacting APS Customer Service Center
APS is an energy company operated by Pinnacle West Capital Corporation. The company services metropolitan Phoenix and some of the smaller cities surrounding Phoenix. APS claims to be dedicated to producing greener energy from reliable, renewable sources. The company plays a part in solar energy production and research into the impact of renewable energy on grid performance.
Phone Contact Numbers
The phone numbers for APS customer service are available 24 hours a day.
- Outage: 1-800-253-9405
- Resident Customer Service: 1-800-253-9405
- Business Customer Service: 1-800-253-9407
- Spanish Customer Service: 1-800-252-9410
- TDD: 711
- Emergency Customer Service: 1-800-253-9408
Customers can contact APS customer service and make payments by mail. When you contact APS customer service by mail be prepared to wait longer for a response as mail delivery and sorting take much longer than email or phone contact. If there is a financial issue and you must contact APS through the mail,do not send documents that include your bank account or credit card number. There is no means of guaranteeing the safety of this information via mail delivery.
P.O. Box 2906
Phoenix, AZ 85062-2906
APS Customer Service
P.O. Box 53933
Phoenix, AZ 85072-3933
You can find the official website for APS at http://www.aps.com. Customers can register for online account access, change service, start/stop service and pay bills all from the official website. If you don’t have access to an online account you can register free, though you’ll need a current bill to complete the registration. Online services are available in English and Spanish.
Unlike other businesses, APS Energy does not appear to have customer pages on Facebook or Twitter. Many companies now use these pages as a quick means of customer contact to eliminate some phone calls and emails.
Customer Service Email
No customer service email is listed, but there is an email form on the site that allows customers to contact an agent with account-specific customer service issues. You can find the email form at https://www.aps.com/general_info/contactus/default.html. To improve your customer service experience, you can include your account number with the email. Do not send any personal financial information using this form.
We called the customer service phone number to test out the system and speed up your call. You can press 0 to transfer the call to an agent without listening to the options for routing the call. We waited on hold for several minutes before being connected with an agent. When the agent finally answered, she spoke clearly and told us the proper mailing address to contact APS with customer service issues.