Contacting Applebee’s Customer Service Center
As one of the largest casual dining restaurants in the United States, Applebee’s embraces the culture of being your neighborhood restaurant. The company began in 1980 and subsequently grew into a business with more than 2,000 locations across the United States and 14 countries.
Customers can contact the customer service department Monday through Friday 7am to 7pm CST. The available ways to contact a customer service agent include phone, email, traditional mail and through social media.
Phone Contact Numbers
- Customer service: 1-888-592-7753
Applebee’s Services, Inc. 8140 Ward ParkwayKansas City, MO 64114
Additional Applebee’s locations can be found by using the restaurant location tool here http://www.applebees.com/locations.
Customers visiting the official Applebee’s website http://www.applebees.com can view the menu, purchase gift cards and check balances as well as find the nearest location. The website features information relating to corporate responsibility and franchise opportunities. Customers wanting to voice questions and concerns have the ability to connect with the customer support team directly though the website.
Customer Service Email
We sent an email to the customer service team using the online web form http://www.applebees.com/about-us/contact-usand asked for information relating to known food allergens. We wanted to know if Applebee’s could provide information relating to the known food allergens used while preparing meals as well as the company’s ability to prepare meals in a safe environment as to not cause cross-contamination. We immediately received an automated response claiming a representative would answer our concern shortly. We are still awaiting a response.
The customer service hotline does not provide options; it only places customers on hold for a short amount of time, 30 seconds, while it connects you to a live agent. When the agent answered the call, they sound upbeat and pleasant. We asked the agent for information relating to the time frame to voice a concern relating to a restaurant experience. The agent explained there is no time limit when voicing a concern, but suggested sending communication to the customer service team in order to investigate the matter in a timely fashion.
We asked the tough questions and the customer service team impressed us with their honest answers. The overall experience was something worthwhile. Not every experience is the same. How was your experience? We want to hear from customers just like you. Share your store with us.