Contacting Apple Customer Service
Apple is one of the most innovative and forward-thinking companies in the world. Under Steve Jobs, Apple developed technology like the iPod, iPad and iPhone. Apple also sells a variety of MAC computer products and operates the iTunes store. Customer service information is available from the main website page by clicking on the Contact Us link on the bottom of the page.
Phone Contact Numbers
Apple is a global company, so phone contact numbers are available for all countries. The North American contact information is as follows. The first three customer service numbers are the ones customers will use to contact Apple customer service. The other numbers are used for a variety of specialized contact not applicable to most customers.
- Apple Main Customer Service Line: 1-800-676-2775
- Apple Customer Service for Hearing and Vision Impaired Customers: 1-877-204-3930
- Apple Corporate Offices: 1-408-996-1010
- Apple Enterprise Sales: 1-877-412-7753
- Apple Financial Services: 1-800-277-5356
- Apple Government Sales: 1-877-412-7753
- Apple Promotions and Rebates: 1-877-427-5776
- Apple Media Hotline: 1-408-974-2042
- Apple Software Upgrades: 1-888-840-8433
- Apple Store (Consumers): 1-800-692-7753
- Apple Store (Small Business): 1-800-854-3680
- Apple Reseller: 1-800-538-9696
- Canadian Contact Numbers:
- Apple Store Canada: 1-800-692-7753
- Mexican Contact Numbers:
- Apple Store Mexico: 001-800-692-7753
- Apple Store Mexico (Small Business): 001-800-692-7753
1 Infinite Loop
Cupertino, CA 95014
The Apple official website is located at http://www.apple.com. Customers can access the download for iTunes, information on new products and current products and purchase Apple products online. You can also find Apple customer service contact information via this link.
Customer Service Email
There is no contact email for Apple customer support, but there is an email form for Online Support Feedback if customers wish to comment on the contact information available on the Apple website. You can access the email contact form at http://www.apple.com/support/feedback/.
We did find an email address listed elsewhere on the web. That email address is firstname.lastname@example.org. We’ve contacted Apple via this email address. We are waiting for a response from the Apple customer service team.
As one of the largest, most innovative technology companies in the world, Apple customer service is a definite challenge. When calling the customer service number, you will notice it is automated. The options are simple to follow, but there are no options to speak to a live representative. We waited through the automated response system and spoke to a live, English speaking Apple representative. The customer service rep was helpful and answered all of our questions regarding Apple products, services and various customer concerns.
You have the ability to contact customer service at: email@example.com. When we emailed customer service, the communication was bounced back and we were given the following customer service email: firstname.lastname@example.org. We sent communication and are waiting for a response.
Mail Delivery System Mailer-Daemon@mail-in13.apple.com
I’m sorry to have to inform you that your message could not
be delivered to one or more recipients. It’s attached below.
For further assistance, please send mail to: email@example.com. If you do so, please include this problem report.
Final-Recipient: rfc822; firstname.lastname@example.org
Last-Attempt-Date: Fri, 16 Mar 2012 08:45:59 -0700
Diagnostic-Code: smtp; 550 5.1.6 recipient no longer on server: email@example.com
From: Richard Banks
Date: Fri, 16 Mar 2012 11:46:46 -0400
Subject: Customer service question
If I have a question or concern regarding a product or service available from Apple, do you suggest I contact the company via email or traditional methods such as calling customer service? Thank you for responding to my inquiry.
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