Contacting Ann Taylor Customer Service Center
Ann Taylor is a clothing company offering online and offline shopping for women of all ages. The official website tends to cater toward online shoppers rather than customer service contact information for Ann Taylor customers. The corporate website for ANN Inc. offers a completely different set of contact information and may be more suited for contacting customer service with your concerns – outside of the retail realm.
Phone Contact Numbers
The phone numbers listed for Ann Taylor online are open from 8 a.m. to 11 p.m. Monday to Friday and 9 a.m. to 9 p.m. Saturday and Sunday.
- Ann Taylor Online: 1-800-842-5266
- Ann Taylor Online Fax: 1-866-232-9266
- Ann Taylor Corporate Office: 1-800-677-6788 or 1-212-541-3300
- Media Inquiries: 1-212-541-3300 ext. 2199
- Investor Relations: 1-212-541-3300 ext. 3598
If you wish to contact Ann Taylor Online – or general customer service – you can address your letter to:
Ann Taylor Client Services
Attn: Senior Director, Client Contact
2500 Farmers Drive
Columbus, OH 43235-5706
The official website for Ann Taylor online is http://www.anntaylor.com. But, the corporate side of the business is available at http://www.anninc.com. Customers can shop online or contact customer service from the main Ann Taylor website. If you have an account, you can view past orders and learn more about refunds via your online account.
Customer Service Email
We did not find a direct email address for Ann Taylor customer service, but there is a contact form located online. The form asks for some simple contact information, but it could take up to 5 business days to receive a response, according to Ann Taylor customer service. The email form is located here: http://www.anntaylor.com/ann/custserv/contactus.jsp
We sent an email to the customer service department to test the 5 day waiting period. We are still waiting for the response from customer service in regards to our question.
When we called Ann Taylor, we did not have the best of experiences. We were first greeted by an automated response system that eventually ended the call. We called another Ann Taylor customer service number and again greeted with an automated system. This time we were able to speak with a live customer service representative. We asked about specific information required to apply for an Ann Taylor credit card. The English speaking representative guided us through the requirements and answered our questions quickly.
You can contact customer service at http://www.anntaylor.com/ann/custserv/contactus.jsp and send an email. When we sent an email, we received an immediate automatic response stating a representative will call within the next few business days.
After we sent our initial email to Ann Taylor, we immediately received an automated response with 5 minutes stating a customer service representative would respond as soon as possible. As soon as possible translated into 4 days for a customer service representative to respond to our initial question. The response was helpful as it answered or question, see below:
Response (Shayanna Smith) – 03/20/2012 08:50 AM
Dear Mr. Banks:
Thank you for contacting Ann Taylor regarding your Credit Card inquiry. I have researched your inquiry and have found that all information needed to apply for our Ann Taylor or LOFT Credit Card can be found by clicking the following link https://d1.comenity.net/anntaylorloft.
Ann Taylor Client Services
Auto-Response – 03/16/2012 12:57 PM
Thank you for your email! At Ann Taylor, we get women, and we appreciate your valuable time. We will research and fully respond to your inquiry as soon as possible.
Ann Taylor Client Service Team
Customer By Email (Richard Banks) – 03/16/2012 12:57 PM
Name: Richard Banks
Message: When applying for an Ann Taylor credit card, do I need an
specific information? Where can I find information about the terms and
Was your experience similar? Let us know.