Contacting Amtrak Customer Service Center
Amtrak is widely known as a train company that provides travel throughout the United States, but few people know the company is part of the federal government. Customers can use the Amtrak website to plan a route, book travel and contact Amtrak customer service about upcoming or previous trips.
Phone Contact Numbers
The contact page for Amtrak customer service does not openly list a phone number, but there is Julie – the virtual assistant who’s there to answer your questions. We found the phone number listed under the assistance tab on the right side of the page.
- Customer Service: 1-800-872-7245
- TTY/TDD: 1-800-523-6590
- Amtrak Police: 1-800-331-0008
- Guest Rewards: 1-800-307-5000
- Vacations: 1-800-AMTRAK2
- Group Travel: 1-800-872-1477
Customers who’d rather contact Amtrak by mail can write to the customer relations department in Washington, DC. Financial and personal information should not be included in the letter. It can take weeks to hear back from an Amtrak customer service agent due to mailing and processing times.
Amtrak Office of Customer Relations
60 Massachusetts Ave. NE
Washington, DC 20002
Located at http://www.amtrak.com is the official website for the transportation company. Amtrak makes it a point to give consumers easy access to available routes, vacation plans and travel options. If you’ve registered for an account on Amtrak.com you can log in using the link located below the Amtrak name on the front page.
Customer Service Email
The Amtrak customer service department is available by email, but you have to visit the Contact Us page http://www.amtrak.com/contact-us to click on the Send Email button. A pop-up will appear on your computer screen. Choose the subject and fill in as much detail as desired on the form before submitting.
When we contacted Amtrak, we waited and waited through the automated system attempting to speak with a live agent. After waiting more than 5 minutes, we spoke with a representative. We asked for the hours of the customer service department. We wanted to know the best time to contact an agent without having to endure a lengthy wait time. The customer support member explained that long wait times are not common, but there was no ideal time to call.
This is not the answer we expected. It appears someone in the customer service department doesn’t have all of the answers. We want to know if you were as frustrated with the Amtrak customer service team as we were. Share your thoughts with us.