Contact Amtrak Customer Service

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Contacting Amtrak Customer Service Center

Amtrak is widely known as a train company that provides travel throughout the United States, but few people know the company is part of the federal government. Customers can use the Amtrak website to plan a route, book travel and contact Amtrak customer service about upcoming or previous trips.

Contact Info:

Phone Contact Numbers

The contact page for Amtrak customer service does not openly list a phone number, but there is Julie – the virtual assistant who’s there to answer your questions. We found the phone number listed under the assistance tab on the right side of the page.

  • Customer Service: 1-800-872-7245
  • TTY/TDD: 1-800-523-6590
  • Amtrak Police: 1-800-331-0008
  • Guest Rewards: 1-800-307-5000
  • Vacations: 1-800-AMTRAK2
  • Group Travel: 1-800-872-1477

Mailing Address

Customers who’d rather contact Amtrak by mail can write to the customer relations department in Washington, DC. Financial and personal information should not be included in the letter. It can take weeks to hear back from an Amtrak customer service agent due to mailing and processing times.

Amtrak Office of Customer Relations
60 Massachusetts Ave. NE
Washington, DC 20002

Official Website

Located at is the official website for the transportation company. Amtrak makes it a point to give consumers easy access to available routes, vacation plans and travel options. If you’ve registered for an account on you can log in using the link located below the Amtrak name on the front page.

Additional contact options include Facebook and Twitter. Before sending a message to Amtrak customer service via social websites you’ll have to sign in to your account.

Customer Service Email

The Amtrak customer service department is available by email, but you have to visit the Contact Us page to click on the Send Email button. A pop-up will appear on your computer screen. Choose the subject and fill in as much detail as desired on the form before submitting.

Our Experience

When we contacted Amtrak, we waited and waited through the automated system attempting to speak with a live agent. After waiting more than 5 minutes, we spoke with a representative. We asked for the hours of the customer service department. We wanted to know the best time to contact an agent without having to endure a lengthy wait time. The customer support member explained that long wait times are not common, but there was no ideal time to call.

This is not the answer we expected. It appears someone in the customer service department doesn’t have all of the answers. We want to know if you were as frustrated with the Amtrak customer service team as we were. Share your thoughts with us.

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Rate your customer service experience:
Rating: 1.3/5 (3 votes cast)
Contact Amtrak Customer Service, 1.3 out of 5 based on 3 ratings
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10 Comments on “Contact Amtrak Customer Service
  1. Hello:
    I’m not very good with computers,please excuse my
    ignorance.I’d like to know if you have tours to Copper
    Canyon and how does it work?I’ve never used a train service.I live in Okeechobee,Fl and I need to know if you
    work in this area of the country or where I should make
    my connection…….Many thanks in advance for your reply,

  2. Poor service on train was ask to go upstairs I have three bag to carry no disable person is down stairs if one had came aboard would have move is the whole downstairs for disable person I check my seat there’s no sign stating this is for disable people

  3. Amtrak’s first class lounge in Chicago is a crock. It says wifi, it says excellent strength, it says I am connected. But it won’t load at all. I asked the person at the desk, they said everyone says that. She suggested I go upstairs to McDonalds.

    In addition, she and one other person were callous and not concerned enough to even try to help.

    I am in a wheelchair. The redcap brought my bags to the Metropolitan Lounge, but did not give them to the lounge attendant. I was told by the person at the desk that I would have to move my bags myself. AND THAT I MUST DO IT IMMEDIATELY.

    If your goal as Amtrak is to get folks to use the coach instead of the sleeper, it’s working. If the goal is to cause Amtrak a black eye with my elected officials it’s working, because I intend to complain.

    I asked to talk to customer service, the person at the desk said I would need to go upstairs and find someone.

    No help whatsoever, and I am noT a rude person and I had good manners, your folks don’t.

  4. Worst customer experience I have ever had. Right from the main gate to the ppl at customer service.
    Will never travel Amtrak again.

  5. I hope i am in the right place to pass on my thanks and appreciation to car attendant Efran. I recently traveled on the Sunset Limited from Ontsrio, ca to Houston and he provided the best service ever! Efran made the entire trip a great experience with his excellent customer setvice. Please recognize him as an outstanding employee.

  6. My husband and I traveled from Savannah, Georgia to New York City Penn Station on May 28,2014. and would like to give a “big thanks” to Jeff Corter at Savannah for his kind and pleasent manner in assisting us. His service was most helpful.


    Jewel M. Edwards

  7. I WISH TO REPORT THE TERRIFIC CUSTOMER SERVICE WE RECEIVED FROM AMTRAC AT NEW YORK PENN STATION ON 5/23. My husband and I were placed on AMTRAC at BWI Airport by United Airlines, as our BWI-Newark flight had been cancelled due to air traffic issues. We were told to get off at Newark Penn Station, but we missed the stop and ended up at NY Penn Station on Friday afternoon of Memorial Day weekend. It was a madhouse, and we didn’t now what to do. The police directed me (now in “panic attack” mode)to Customer Service in the corner of a crowded terminal. A kind lady took us, along with our 4 pieces of luggage, through the crowds to the next train leaving for Newark Penn Station (no charge for our mistake). She informed the conductor of our dilemma, and we were seated right by the door. As the result of the gesture, we were able to make our Paris connection in plenty of time. THIS IS AN EXAMPLE OF TRUE CUSTOMER SERVICE! I just wish I had gotten the lady’s name to more personally thank her.

  8. Occasionally there’s a conductor who goes out of their way to make your trip pleasurable, despite the bureaucracy, Ms. Laurie Campbell is that gal! Tuesday, July 1, 2014, Capitol Corridor train 545, Sacramento to Oakland @ 4:35PM.

    Kudos and Compliments to her! Ronald Arrington

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