Contacting Amerigroup Customer Service Center
Amerigroup is an insurance management company that works with health program that are publicly funded, like Medicaid and Medicare. Currently residents in New York, new Jersey, Maryland, Virginia, Ohio, Tennessee, Georgia, Florida, Texas, Louisiana, Kansas, New Mexico, Nevada and Washington work with Amerigroup if they currently receive public insurance.
Phone Contact Numbers
If you need to contact Amerigroup about your insurance coverage, feel free to contact the department that supports your current insurance program.
- Medicaid or CHIP: 1-800-600-4441
- Medicare (Amerivantage): 1-866-805-4589
- Medicare (Health Plus): 1-888-493-5390
- TTY: 1-800-855-2880
There is one mailing address listed for Amerigroup, but this address should not be used for claims or important customer service issues unless you have been instructed to send communication to this address. To maintain your privacy, don’t include any personal information in the letter you wouldn’t want read by multiple people.
Amerigroup 4425 Corporation Ln. Virginia Beach, VA 23462
The Amerigroup official website is located http://www.amerigroup.com. This is where you can find out more about the program, what states are covered and how to contact customer service or member services in your state. If your Medicare insurance is handled by Amerigroup, use the alternative website http://www.myamerigroup.com/medicare/Pages/Medicare.aspx for more customer service options and contact information.
Customer Service Email
You can choose to contact Amerigroup customer service by email, but emails for Medicare complaints, appeals or requests for service will not be processed by the email department. All Medicare issues should be address to the Medicare site listed above not this email address.
- Amerigroup Customer Service: MPSWeb@amerigroup.com
We tried the main phone number for the Amerigroup company to test customer service for the company, but that line is just a operator that directs your call to a specific department. Due to the fact that Amerigroup works with Medicaid and Medicare coverage we could not ask a detailed question, but the operator was more than happy to transfer us to an agent who told us the mailing address for the company.