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Contact American Home Shield Customer Service

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Contacting American Home Shield Customer Service Center

American Home Shield is a home protection company providing insurance options for home owners. The website calls the insurance products Home Protection Plans, but they could be better described as extra warranties. In many states, home mortgage companies require insurance on the home before a purchase is finalized. This insurance is not the same as the insurance provided by American Home Shield. Your plan is in place to cover things that break around the home like appliances.

Contact Info:

Phone Contact Numbers

We found one phone number for American Home Shield customer service. There are no customer service hours listed, but insurance companies of this sort tend to have extended or 24-hour service because accidents or problems can happen day or night.

  • Customer Service: 1-888-429-8247

Mailing Address

If you’re happy or unhappy with American Home Shield customer service, give the corporate office or customer service team a piece of your mind. You can address your letter to:

American Home Shield Corporate860 Ridge Lake BlvdMemphis, TN 38135

Or

American Home Shield Customer ServicePO Box 849Carroll, IA 51401

Official Website

To learn more about American Home Shield products and services, check out the official website at http://www.ahs.com. Products, pricing and coverage are all explained in detail, but the cancellation policy page is nothing more than a short blurb about how to cancel and fees involved. Customers must read through the contract in detail before signing. According to the cancellation policy, there may be an administrative and cancellation fee included.

As for social network presence; there does not appear to be an official Facebook page, but there is a Twitter page located at http://twitter.com/1stHome. We did find a Facebook page dedicated to bashing American Home Shield.

Customer Service Email

The American Home Shield customer service page clearly shows an Email Us section, but hidden under the Call Us number is a button that says MORE. Click on that button and you’ll be taken to the customer service email form. The email form can be sent by anyone, but the dedicated Email Us section requires you to have a contract with American Home Shield or be a professional of some kind before you can even reach the form.

We emailed the customer service department to see if Home Protection Plans from American Home Shield are available to renters.

Our Experience

In order to bypass the lengthy automated system, customer should press three (3) at the beginning of the call. In the event you are a current customer, you can press one (1) at the beginning of the call to connect with a live agent. After a short wait, we asked the agent for information relating to transferring service when moving locations.

The agent explained the process is easy. Call the customer support center. Inform an agent of the intention of moving and set up a time when a technician can uninstall your equipment and reinstall at the new location. The agent explained when transferring service, customer could potentially see a charge on their monthly bill. Extremely detailed explanation of a simple question. We like the details. Did the customer service department provide you with the answers to your questions? Share your story with us below.

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Rating: 1.0/5 (2 votes cast)
Contact American Home Shield Customer Service, 1.0 out of 5 based on 2 ratings
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15 Comments on “Contact American Home Shield Customer Service
  1. I have been for the pass 7 days trying to get a compressor put in my refrigerator which was suppose to have taken only 3 to 4 days. I have called AHS and Greenway with no results from either. AHS says to call Greenway and Greenway says call AHS. I am very up set with both. I call AHS’s (6/12/2k13 ) and the young lady promised to get back with me and as of 9:30 p.m. thursday no one has called. I never miss a payment of $48.00/month nor $75.00 when a tech come out. I need the AHS company I signed up with 25 years ago.(honest people)

  2. Ahs has been terrible to deal with for us also. The service people they contract with have thus far only been good for coming to collect a 75 dollar fee. Costumer service has been cry difficult to deal with as well. We at very very upset with this company and it’s affiliates.

  3. What a Joke! I have had AHS for over 10 years and it used to be worth every penny…..not any more!! I have had a broken dishwasher for a total of 10 weeks! It has taken 4 different companies and a total of 9 visits to get a part that actually fixed it. Now, a dryer that has been out of commission for 5 weeks and a toatl of 5 trips to the house so far with no resolution in site….What has happened to a very good company? I have left messages twice a week for their customer relations manager for a total of 4 weeks, no response!!!!! You cant get any help, you cant talk to anyone, and no one returns calls….RUN AWAY!!!!

  4. I HAVE BEEN A CUSTOMER FOR 7 YEARS, I GOT A LETTER IN THE MAIL THIS WEEK THAT MY POLICY IS BEING CANCELLED IN JUNE, NO REASON WAS GIVEN. AFTER HALF AN HOUR ON THE PHONE, I WAS TOLD THERE WAS NO REASON, JUST THE WAY IT IS. I ASKED WHO MADE THE DECISION THEY TOLD ME UNDERWRITING, I ASKED TO SPEAK TO SOMEONE IN THAT DEPARTMENT, THEY DON’T HAVE AN EXTENSION OR A PHONE NUMBER. NOR DOES THE PRESIDENT, OR ANYONE WHO CAN TELL ME WHY…IT IS A SIMPLE QUESTION AND AFTER 7 YEARS AT MORE THAN $700 A YEAR, I THINK I’M ENTITLED TO THAT, AND MUCH MORE. AFTER I WAS TOLD THAT THERE IS NO ONE ELSE TO TALK TO ABOUT THIS MATTER, I WAS ASKED BY THE OPERATOR IF THERE WAS ANYTHING ELSE SHE COULD DO FOR ME TODAY…THAT IS LAUGHABLE TO THE EXTENT OF BEING AN INSULT. CAN’T GIVE ME A SIMPLE ANSWER ? WHY ASK ANOTHER QUESTION ? I WOULD LIKE TO TALK TO SOMEONE, YOU HAVE MY E-MAIL ADDRESS. I DO HAVE A NATIONAL RADIO SHOW WITH OVER 1 MILLION LISTENERS, I’M SURE THEY WOULD LIKE TO HEAR MY STORY ! THANK YOU

  5. I’m going to have my lawyer sue you for false advertisement. I have a problem with my refrigerator since June 3 2014 3 service repair persons and many phone calls which was put on hold some times for over 1 hour. my ref still needs a new compressor

  6. AHS sent my oven panel & control board off for repairs 4 weeks ago. The control board was returned to the service tech but no panel. AHS will not return my calls to let me know where the remainder of my oven panel is… lost?? A return call will go a long way, but simply ignoring your customer is unacceptable!

  7. Signed up in June, 2014. In early Sept 2014 kitchen faucet would not work. I waited EIGHT days for AHS to find a plumber willing to visit us. They assigned one, who called me and said he NO LONGER represented AHS and told me to find someone else. Sounds to be like AHS SCREWED THIS GUY. I WAS GIVEN OK TO GET MY OWN PLUMBER. MY LOCAL YELLOW PAGES SHOWS AT LEAST 87 PLUMBERS IN THE AREA. I send the paid bill ($130)and documented everything, asking for $55.00 (minus the normal $75 fee) AHS will not reimburse me. I dropped them today, 9/15/14. Many people I spoke to have nothing good to say about them.

  8. First experience with them 4 years ago they didn’t acknowledge leak in AC found by 2 AC specialists. Every year had to have freon added. This year another leak. Their AC specialist said there was a leak but refused to check where it was that AHS only wanted them to fix problem at hand. Wrote letter to AHS. They sent another
    AC company out.
    They said I had leaks in both units. AHS representative said this company said my 12 years old unit needed $1,915.00 of updates. I called 2 other AC specialists to look at the units needing replaced (evaporator coil and condenser coil) and had them check to see if the lists this representative gave me were needed. Each one said none on the lists needed replaced. AHS offered $753.00 as a buyout to cover evaporator coil, condenser coil, installation, freon. Spoke with AC specialists they said the coils would cost approximately $1200.00 each. What is going on here. Very disappointed in AHS.

  9. On Friday, 9/19 I called cause my AC was leaking in hallway and bathroom. AC tech, Francisco, came in on Sunday, 9/21 and told me it was not AC but a plumbing problem. So I called AHS again and the plumber, Tracy, came in Monday and said water was coming from sub floor – we told him had no pipes in floor. He then said cause we lived in multi unit place – condo – there was nothing he could do and we had to call plumber for association. Plumber came in Tuesday morn. After cutting some walls found it was the AC all along. The AC line had broken and water coming down the walls. If the AC tech had done his job properly he would have seen it was not draining. Called AHS and told them everything I am writing here and they were not nice. Now have a $800 bill from plumber and have to find someone to fix my walls. Just on social security. That is why I had AHS because I thought was covered. What a joke. Wish AHS would help me pay a little for the damage that I have.

  10. This company has the worst customer service ever. I have made many attempts to cancel the services as of AUG 6th 2014. However, the cancelation department has never returned my calls and I have not been able to get through to them. I have called the customer service department on several occasions and they advise me there is nothing they can do. Now, they have sent me to a collection agency over a past due account that I called and canceled on AUG 6th 2014.

  11. Worst Customer service experience ever. There is not one point- person and the multiple client service reps and supervisors are poorly trained and partly rude. They have insufficient notes and cannot address anyhing that is beyond a basic request. They cannot even balance their AP system. Would not recommend.

  12. WOW! When I first started reading the posts on here I did a double take at the post from Shirley McCray… I thought it was from my husband until I read her name! We are now on the EIGHTH day waiting for the compressor to be installed on our refrigerator. The people at the “Customer Service” lines are SO rude. We pay almost $800 a year plus a $75 service fee. And, then they are RUDE when you call to complain that you have been without your fridge for a week. HORRIBLE RUDE PEOPLE.

  13. Well of course the furnace went out during the first cold spell. AHS contacted a service co to fix it, but cannot get to it till the next day. I don’t really want to wake up to 45 degree house. So I called and asked if they can call another service co to see if they can. They told me they can only call one. That made no sense at all. The rep couldn’t explain why either. I sat on hold for over 30 minutes to wait for that. Plus, just trying to get to a service rep was a challenge because every other option on their phone system hung up on me. Their contact page does not work either. And like everyone else said…the rep was rude. My first experience was not this bad, but this one was worth writing up.

  14. This is one of the worst companies I have ever had the displeasure of dealing with. We have had to work with them several times now, because of a home warranty that we received with an older home we bought six months ago.

    Our first issue was plumbing. The first few times they sent out a plumber he just didn’t know how to fix anything that we needed him to fix. I think he actually was on drugs. He stopped up my sink without telling me and left the water running while I was working with my children. Then he went outside for twenty minutes, either to call around for parts or to read a Plumbing for Dummies book. It very nearly overflowed our little shallow sink well before he came back in and almost ran all over our hardwood. I would’ve been very upset had we had to replace our flooring because of a goofball move. Thankfully, I happened to catch it. He almost ran my infant daughter over running around like a lunatic. He told me we had to take out our entire wall to fix what someone else later came in and fixed as a simple washer problem. He kept laughing at nothing, and asking me why we never had our house inspected before we bought it. Of course we had had it inspected, and my husband is actually a contractor who knew all these things he was telling us wasn’t true. If he hadn’t been working out of town for those few weeks, I would’ve just made him fix the problems himself. In total there were three plumbers that came out for several problems, only one of which ever got fixed. One of the bigger problems was a leak in the basement, and American Home Shield refused to pay for that. American Home Shield was at first adamant that the original lunatic be the one to come in and demolish our house to fix the tub leak. Only after we contacted one of the higher ups that we personally knew were we able to switch to a different plumber without paying out-of-pocket. She at least did fix that for us, but she also promised a reimbursement of a $75 fee that we never received, despite my multiple emails telling her this.

    The latest debacle is in regards to our heating going out. We called and then called again a couple days later when we never heard anything. They assured us Greenway had three days to come out and fix that, but they had been notified. However we have not still heard anything as of today the third day, so I called Greenway personally. They never received any request for a work order. Now the earliest they can come out is Friday. So we have to deal with Thanksgiving still cold, and then we have to wait I’m sure at least through the weekend for them for them to either replace the parts or the unit. I pray I’m not coming on here next week to edit this review, saying that the guy they sent out has set fire to our house. Of course Greenway is responsible for picking these star contractors. Either way, I’m not impressed with either of these companies.

  15. I am upset because one I did not know I had this policy for a year because the individual who sold me the house paid for and when I received renewal forms I threw the out because I did not want to have it anymore. So, when a person called me on the phone to renew my contract, I told No twenty times and she would not take NO for answer and talked me into buying something I don’t want, need or care to pay for in the first place. Now I want to cancel my contract and get this I will transfer your call to the cancellation department and they will call back in twenty four hours. I just want the charge taken off my credit card and I and all individuals who do not Know the word NO and our pushy to be cancelled from the company. I am very angry and would like someone to call me today not next week when I will not be at my office, today before I leave. I want an apology Because your representative eho renewed my insurance messed with me and my disability. I want action Now or I will tell everyone and I mean everyone what crack ass insurance company you are and have representatives that harass people with disabilities to buy something that they don’t need or want in the first place.

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