Contact American Home Shield Customer Service

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Contacting American Home Shield Customer Service Center

American Home Shield is a home protection company providing insurance options for home owners. The website calls the insurance products Home Protection Plans, but they could be better described as extra warranties. In many states, home mortgage companies require insurance on the home before a purchase is finalized. This insurance is not the same as the insurance provided by American Home Shield. Your plan is in place to cover things that break around the home like appliances.

Contact Info:

Phone Contact Numbers

We found one phone number for American Home Shield customer service. There are no customer service hours listed, but insurance companies of this sort tend to have extended or 24-hour service because accidents or problems can happen day or night.

  • Customer Service: 1-888-429-8247

Mailing Address

If you’re happy or unhappy with American Home Shield customer service, give the corporate office or customer service team a piece of your mind. You can address your letter to:

American Home Shield Corporate860 Ridge Lake BlvdMemphis, TN 38135


American Home Shield Customer ServicePO Box 849Carroll, IA 51401

Official Website

To learn more about American Home Shield products and services, check out the official website at Products, pricing and coverage are all explained in detail, but the cancellation policy page is nothing more than a short blurb about how to cancel and fees involved. Customers must read through the contract in detail before signing. According to the cancellation policy, there may be an administrative and cancellation fee included.

As for social network presence; there does not appear to be an official Facebook page, but there is a Twitter page located at We did find a Facebook page dedicated to bashing American Home Shield.

Customer Service Email

The American Home Shield customer service page clearly shows an Email Us section, but hidden under the Call Us number is a button that says MORE. Click on that button and you’ll be taken to the customer service email form. The email form can be sent by anyone, but the dedicated Email Us section requires you to have a contract with American Home Shield or be a professional of some kind before you can even reach the form.

We emailed the customer service department to see if Home Protection Plans from American Home Shield are available to renters.

Our Experience

In order to bypass the lengthy automated system, customer should press three (3) at the beginning of the call. In the event you are a current customer, you can press one (1) at the beginning of the call to connect with a live agent. After a short wait, we asked the agent for information relating to transferring service when moving locations.

The agent explained the process is easy. Call the customer support center. Inform an agent of the intention of moving and set up a time when a technician can uninstall your equipment and reinstall at the new location. The agent explained when transferring service, customer could potentially see a charge on their monthly bill. Extremely detailed explanation of a simple question. We like the details. Did the customer service department provide you with the answers to your questions? Share your story with us below.

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7 Comments on “Contact American Home Shield Customer Service
  1. I have been for the pass 7 days trying to get a compressor put in my refrigerator which was suppose to have taken only 3 to 4 days. I have called AHS and Greenway with no results from either. AHS says to call Greenway and Greenway says call AHS. I am very up set with both. I call AHS’s (6/12/2k13 ) and the young lady promised to get back with me and as of 9:30 p.m. thursday no one has called. I never miss a payment of $48.00/month nor $75.00 when a tech come out. I need the AHS company I signed up with 25 years ago.(honest people)

  2. Ahs has been terrible to deal with for us also. The service people they contract with have thus far only been good for coming to collect a 75 dollar fee. Costumer service has been cry difficult to deal with as well. We at very very upset with this company and it’s affiliates.

  3. AHS sent my oven panel & control board off for repairs 4 weeks ago. The control board was returned to the service tech but no panel. AHS will not return my calls to let me know where the remainder of my oven panel is… lost?? A return call will go a long way, but simply ignoring your customer is unacceptable!

  4. Signed up in June, 2014. In early Sept 2014 kitchen faucet would not work. I waited EIGHT days for AHS to find a plumber willing to visit us. They assigned one, who called me and said he NO LONGER represented AHS and told me to find someone else. Sounds to be like AHS SCREWED THIS GUY. I WAS GIVEN OK TO GET MY OWN PLUMBER. MY LOCAL YELLOW PAGES SHOWS AT LEAST 87 PLUMBERS IN THE AREA. I send the paid bill ($130)and documented everything, asking for $55.00 (minus the normal $75 fee) AHS will not reimburse me. I dropped them today, 9/15/14. Many people I spoke to have nothing good to say about them.

  5. First experience with them 4 years ago they didn’t acknowledge leak in AC found by 2 AC specialists. Every year had to have freon added. This year another leak. Their AC specialist said there was a leak but refused to check where it was that AHS only wanted them to fix problem at hand. Wrote letter to AHS. They sent another
    AC company out.
    They said I had leaks in both units. AHS representative said this company said my 12 years old unit needed $1,915.00 of updates. I called 2 other AC specialists to look at the units needing replaced (evaporator coil and condenser coil) and had them check to see if the lists this representative gave me were needed. Each one said none on the lists needed replaced. AHS offered $753.00 as a buyout to cover evaporator coil, condenser coil, installation, freon. Spoke with AC specialists they said the coils would cost approximately $1200.00 each. What is going on here. Very disappointed in AHS.

  6. On Friday, 9/19 I called cause my AC was leaking in hallway and bathroom. AC tech, Francisco, came in on Sunday, 9/21 and told me it was not AC but a plumbing problem. So I called AHS again and the plumber, Tracy, came in Monday and said water was coming from sub floor – we told him had no pipes in floor. He then said cause we lived in multi unit place – condo – there was nothing he could do and we had to call plumber for association. Plumber came in Tuesday morn. After cutting some walls found it was the AC all along. The AC line had broken and water coming down the walls. If the AC tech had done his job properly he would have seen it was not draining. Called AHS and told them everything I am writing here and they were not nice. Now have a $800 bill from plumber and have to find someone to fix my walls. Just on social security. That is why I had AHS because I thought was covered. What a joke. Wish AHS would help me pay a little for the damage that I have.

  7. This company has the worst customer service ever. I have made many attempts to cancel the services as of AUG 6th 2014. However, the cancelation department has never returned my calls and I have not been able to get through to them. I have called the customer service department on several occasions and they advise me there is nothing they can do. Now, they have sent me to a collection agency over a past due account that I called and canceled on AUG 6th 2014.

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