Contacting American Express Customer Service Center
American Express is a credit card company that offers lines of credit, personal credit cards and business credit cards to customers with above average credit scores and histories. There are various cards to choose from, including the Premier Rewards Gold Card, Platinum Card and Green Card. Other cards are also available on an invitation-only basis for some customers. American Express customer service contacts are available from a myriad of locations, including Facebook, Twitter, LinkedIn, Google Plus and traditional means like phone and email contact.
Phone Contact Numbers
Contact phone numbers for American Express customer service are available 24 hours a day, 7 days a week.
- Customer Service: 1-800-528-4800
- TTY / TDD: 1-800-221-9950
- TTY / TDD (New York): 1-800-522-1897
- Pay Your Bill by Phone: 1-800-472-9297
- Apply for American Express Credit: 1-800-223-2670
- Express Cash Customer Service: 1-877-297-4438
- American Express Prepaid Customer Service: 1-866-207-7970
P.O. Box 981540
El Paso, TX 79998-1540
Need more information on the American Express credit card or other services provided by American Express? The official website located at https://www.americanexpress.com/, can answer many of your questions. From the site, you can apply for credit, log-in to your credit account and access rewards associated with your card.
Customer Service Email
On the official American Express website, customers must log-in to their account to access a secure email contact form for customer service. Some customers have questions regarding American Express but they don’t have an American Express account. We found an email address for outside customer service contact at firstname.lastname@example.org. We are testing this email address, but we’ve not received a response to our email just yet.
Social Media and American Express
For the social media savvy consumer – you can contact American Express customer service through the following social media websites.
- Twitter: @AmericanExpress
- Facebook: http://www.facebook.com/americanexpress
- LinkedIn: http://www.linkedin.com/company/american-express
- Google Plus: https://plus.google.com/114054690699015768556/posts
The customer service hotline is an automated system that customers must enter your account number prior to proceeding. We attempted several times to reach an American Express customer service representative to no avail. Finally after approximately 3 minutes of waiting, we reached an English speaking customer service representative. They were helpful and polite when I had questions regarding application requirements and rates and fees.
You also have the ability to contact customer service through the corporate email here: email@example.com. When we sent our inquiry to American Express, the customer care representative sent out a website that directly links to customer service. The website is on the official American Express site and requires you enter your account information.
When we sent the email regarding information pertaining to starting an account, we simply received an automated response within 5 minutes. The response explained that this particular form of communication was not secure, so American Express provided a link to a secure website. Unfortunately, you must have an account to ask a question via email.
American Express firstname.lastname@example.org
This message is automatically generated.
You have replied to a non-secure e-mail address that is not monitored for replies, and we will not be able to respond to your question(s) through this channel.
So that we may best service your question(s), we ask that you call the number on the back of your Card or visit our website for a list of phone numbers.
American Express Customer Service
Email for Richard 3/16/2012
Hello. When applying for an American Express card, what are the required information a potential customer must provide? Thank you for taking the time to address my concern.
Customer service was had to contact. When you wanted to speak to a customer service representative from American Express, did you have a difficult time or was the transition easy. Let us know your thoughts.