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Contact American Express Customer Service

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Contacting American Express Customer Service Center

American Express is a credit card company that offers lines of credit, personal credit cards and business credit cards to customers with above average credit scores and histories. There are various cards to choose from, including the Premier Rewards Gold Card, Platinum Card and Green Card. Other cards are also available on an invitation-only basis for some customers. American Express customer service contacts are available from a myriad of locations, including Facebook, Twitter, LinkedIn, Google Plus and traditional means like phone and email contact.

Contact Info:

Phone Contact Numbers

Contact phone numbers for American Express customer service are available 24 hours a day, 7 days a week.

Mailing Address

American Express
P.O. Box 981540
El Paso, TX 79998-1540

Official Website

Need more information on the American Express credit card or other services provided by American Express? The official website located at https://www.americanexpress.com/, can answer many of your questions. From the site, you can apply for credit, log-in to your credit account and access rewards associated with your card.

Customer Service Email

On the official American Express website, customers must log-in to their account to access a secure email contact form for customer service. Some customers have questions regarding American Express but they don’t have an American Express account. We found an email address for outside customer service contact at ccsgsupport@service.americanexpress.com. We are testing this email address, but we’ve not received a response to our email just yet.

Social Media and American Express

For the social media savvy consumer – you can contact American Express customer service through the following social media websites.

Our Experience

The customer service hotline is an automated system that customers must enter your account number prior to proceeding. We attempted several times to reach an American Express customer service representative to no avail. Finally after approximately 3 minutes of waiting, we reached an English speaking customer service representative. They were helpful and polite when I had questions regarding application requirements and rates and fees.

You also have the ability to contact customer service through the corporate email here: csgsupport@service.americanexpress.com. When we sent our inquiry to American Express, the customer care representative sent out a website that directly links to customer service. The website is on the official American Express site and requires you enter your account information.

When we sent the email regarding information pertaining to starting an account, we simply received an automated response within 5 minutes. The response explained that this particular form of communication was not secure, so American Express provided a link to a secure website. Unfortunately, you must have an account to ask a question via email.

American Express ccsgsupport@service.americanexpress.com
Mar 16

Dear Customer:

This message is automatically generated.

You have replied to a non-secure e-mail address that is not monitored for replies, and we will not be able to respond to your question(s) through this channel.

So that we may best service your question(s), we ask that you call the number on the back of your Card or visit our website for a list of phone numbers.

http://www.americanexpress.com/contact

Sincerely,
American Express Customer Service

Email for Richard 3/16/2012
Hello. When applying for an American Express card, what are the required information a potential customer must provide? Thank you for taking the time to address my concern.
Richard

Customer service was had to contact. When you wanted to speak to a customer service representative from American Express, did you have a difficult time or was the transition easy. Let us know your thoughts.

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Rating: 2.0/5 (35 votes cast)
Contact American Express Customer Service, 2.0 out of 5 based on 35 ratings
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98 Comments on “Contact American Express Customer Service
  1. I have a complain.
    My husband got a bill on 09.21.1. He wanted to pay by phone. When he called, he was told that his card is linked to my account and as a primary card member I will be charged that amount and there is no need to pay by phone. Today we got another bill for him for the same card, but now it was the same amount as on 9/21/12 plus $25 late fees and $0.07 in interest. When we called and asked why ws not this amount taken from my checking account, we were told that actually his card was not linked to my account and he’s late on payment. When we said that during our phone conversation on 09/21/12 we were assured that payment will be taken with the coming auto payment, supervisor Lorie said there is no records of the call.
    There was no apology for the sloppy work when phone conversations were not recorded, no apology for the mistakes made and it sounded that we simply made the story.
    We asked them(Joe and Lorie) to wave late fees and interest but they refused.
    It is very disappointed to deal with this service that we receive from American Express. It is not professional and disrespectful. We have AMEX cards from 2005, never were late in payments and try to make the cards our primary cards. After today I changed my mind and do not want to be treated the way we are currently being treated.
    I refuse to pay fees and interest that are due to service reps mistakes.
    I refuse to be treated with disrespect.
    I demand apology.
    I consider closing American Express cards.
    I expect customer service to contact me with sincere apology about this very unpleasant experience.

    • Your story is all too common. There are millions of people who have your experience daily with Amex, and there voices are not heard.

  2. I have a complain.
    My husband got a bill from American Express on 09.21.12. He wanted to pay by phone. When he called, he was told that his card is linked to my account and as a primary card member I will be charged that amount and there is no need to pay by phone. Today we got another bill for him for the same card, but now it was the same amount as on 9/21/12 plus $25 late fees and $0.07 in interest. When we called and asked why ws not this amount taken from my checking account, we were told that actually his card was not linked to my account and he’s late on payment. When we said that during our phone conversation on 09/21/12 we were assured that payment will be taken with the coming auto payment, supervisor Lorie said there is no records of the call.
    There was no apology for the sloppy work when phone conversations were not recorded, no apology for the mistakes made and it sounded that we simply made the story.
    We asked them(Joe and Lorie) to wave late fees and interest but they refused.
    It is very disappointed to deal with this service that we receive from American Express. It is not professional and disrespectful. We have AMEX cards from 2005, never were late in payments and try to make the cards our primary cards. After today I changed my mind and do not want to be treated the way we are currently being treated.
    I refuse to pay fees and interest that are due to service reps mistakes.
    I refuse to be treated with disrespect.
    I demand apology.
    I consider closing American Express cards.
    I expect customer service to contact me with sincere apology about this very unpleasant experience.

  3. I have called customer services for an issue involving your global travel card NOT working at all while I was on my trip to Mexico leaving me abandoned for money, and I am put through a vicious circle of lies and 90% of the representatives not knowing what they are talking about. On my 5th time calling someone finally told me the problem was the card just wasn’t working for anyone and I should have been contacted about it..which I was not. Then the rep said 50$ would be put on my card as a sorry from the company, since I spent like 20$ calling from Mexico so the problem could be fix which the rep at that time said it was. I waited 8 days and no money came on the card. Called today and the rep said she cannot put the money on the card because no one left a note about it and I was lied to in the first place. Right now I do not know who I can trust more…American Express or Satan. I have been spending more minutes calling them than my own parents.

    SAVE YOURSELF AND NEVER USE AMERICAN EXPRESS!!!!!!!

  4. I am so frustrated with trying to contact Am Ex from abroad. You cannot use mobile phones to call collect from India, and Am Ex has no email service if a card is closed down (for some reason, their system doesn’t list my newest card, which is active). I set up my card to work in India, calling from the U.S. before I left, but their fraud unit shut down a minor transaction ($16) that I desperately needed to make to get a rare seat on a train. Blast them! And, if you can’t call and your card is listed as closed, there’s no email access. Even the fraud unit doesn’t supply an email address.
    I’ve searched to find an email to get SOMEONE there. So annoyed and angry with them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  5. AmX Gift cards are one of the worst experiences I’ve ever had. Ordered $400 in gift cards then was told order didn’t go thru so ordered again–received $800 in cards in mid Dec. Spent over 2 hours on phone cancelling half of them involving an AmX rep in US and a gift card rep in India. Then today I found out that all the cards they told me had been cancelled were valid and the ones they said were valid had been cancelled. Of course I used the “valid” ones and there were lots of frustrated recipents and one very angry and frustrated AmX customer, me. And I spent today calling everyone I gave a gift card to apologizing.

    • I am stuck in Manila now and cannot get help from American express to book a hotel in my next destination country.

  6. Diputed a charge for $380.00. American Express did nothing.Thay never tried to contact me, I don’t even think they read my side of the dispute. I ended up contacting the place I was disputings corporate head quarters and they handled it immediatly. this is the second time they were usless in a dispute. So don’t think for a minute Amex is on your side when you are using their card.

  7. I want to compliment AMEX and particularly Joshua Carney
    Customer Advocate American Express Travel Online.
    I had an issue with American Airlines and Joshua took over
    and resolved the problem when AA was non receptive to me.
    I want to compliment him and all the very competent agents
    I have have interacted with at AMEX!!

  8. I am responding to a notification received from American Express that my e-mail was incorrect and thus I am stating abov e the correct e-mail.

  9. Lying in the hospital with third degree burns and unable to pay bills for a month, Amex sent my account to default!! No one would ever talk to me but sent me an e-mail saying no problem. I’ve been paying at least the minimum monthly and now they’ve sent a judgement BUT have had no problem cashing my checks every month!!! Getting a hold of someone doesn’t happen!! I will NEVER do business, personal or for my business with them again!!

  10. I would like to comment regarding my experience when paying my bill by phone this evening. I spoke to a representative because I did not have my account number available and had used that checking account in the past to pay my bill. I spoke with a very professional and pleasant woman by the name of Andrea. I wanted to pay my bill in full and she explained that there was a $25 additional charge because I was two days beyond my due date, I was aware of that as we had been out of town and had just returned. While we were speaking she got approval to waive the $25 charge. I did not expect this and was thrilled that she had gone the extra mile to save me the $25 fee. She also offered to send me information regarding a service to have the minimum payment automatically deducted from my account each month if a payment had not been made. I think that is a great idea since the payment due date for my American Express Account is so early in the month that I am usually in a crunch to get the payment into the mail before the due date. As if that wasn’t enough, Andrea then drew my attention to the American Express Rewards coupon that had been sent with my billing statement. If she had not brought this to my attention I would not have noticed it and it would have been filed away with the billing statement. Employees like Andrea make me glad that I have an American Express Credit card and encourage me to use it over other credit cards. Please let her know that her customer service is appreciated.

  11. I could not reach an agent to pay my bill on the telephone. I canceled my card
    several weeks ago due to losing a transaction because an agent did not believe
    that I was Joan Borcherdt. I demolished my card so I do not have the card acct. #.
    I am frustrated that I am experiencing no way to pay my bill over the phone.
    No one answers the customer service number. It is just an automated message.You lost a good paying customer who uses credit cards all the time. Shame on you.

  12. I made numerous purchases from AMAZON & eBay with my A. M. card. Now I find Pay Pal intruding after I’ve specified American Express. In the past Pay Pal has doubled my orders and presently is sending repeat billings for the many times I clicked on the X to cancel duplication. We do not wish to get involved with Pay Pal again. Harley H. & Sandra S. Joseph.

  13. after having American express in Italy i will never have it again, i cancelled my card because i could not solve the problem, and after i cancelled it i was told that i could not take my membership rewards this was only the next day.

  14. I am being billed $7.95 a month istead of a per transaction for business but I have no business any longer. I had a just one transaction on my account and all of sudden you charge me this $7.95. I do not own or operate a business any longer and do not wish to accept American Express cards for any reason. Please put my money back into my account.

    Sincerely,
    Earl M. Moore

    P.S. Company was the Cave Products.

  15. My card was declined 2 times without any message/Email notice. I called customer service 3 times and was hung up by bed manners. Where is my money and where can I complain? I was very nervous now.

  16. How can I talk to customer service who hung up the phone? How I can have FAX number or Email. I need know where my money is.

  17. June 2012 I requested my am.express card be cancelled/ which is was via letter dated 6/19/12. February 2013 I receive a notice stating a dispute with fair credit reporting act.I have no dispute since I have no American express credit card…please explain and correct this situation asap. I have no reason to be placed in a deliquient credit report. my cancelled card #61006. Thank you for your prompt attention to this matter.

  18. sir im a potential user of your card. my relation with the bank is v.v old. recently i purchased a blacberry z10 frm my card.same day my brother used the same card for the same phone. you hv gifted him a micromax mini pad . but no such gift was issued in my favour. plz see to it as you cant do that to your old customers. waitin for your feedback asap.

  19. My claim 132060211‏ was filed nearly a month ago. I have scanned and emailed all necessary paperwork to Amex. I have had no response. It is really quite unprofessional, and it shows a great need to break up the Amex monopoly worldwide. This company would perform better with competition. Sadly, they do not offer psychological counseling for having to deal with the frustration of sitting on their customer service hotlines for hours on end. This behavior is just unacceptable.

  20. i just spent an hour filling out page after page for a disputed charge. on the last page you tell me you will contact me at a phone number i haven’t had in 20 years your dispute system needs a lot of work. i had to start over 4 times so i could go back looking for info that should have auto-filled like the city item was send from.

  21. We were recently notified of some fraudulent charges with our card. The fraud operations unit handled this event with diligence and expediency. Thank you for putting our minds at ease and giving us increased confidence when using our A Mex card!

  22. Seems impossible to email this company without going through a registration process. Extremely annoying.

  23. I am recent Army disabled honorable veteran. I have the American Express Blue card. I was told that it was Okay by Adam # 74432 from AMEX customer Service that is was no problem for me to access direct deposit from my state benefits. My Disability checks for my medical are still being held by AMEX. Its has been a week. I call the treasury department to investigate. No one from Amex Prepaid can give me any details. I just called Veteran Affairs to investigate as well. I will be forwarding my complaint to the National banking commission and the Better Business Bureau. I cant not purchase my medication and I am scheduled for emergency assistance help from our U.S. VA. I am so upset with the level of service and answers from these foreign call centers. No direct answers, rude and dismissive to customer needs. My medical needs are pertinent to me and my family. I will continue calling for investigations on why I cant get my funds returned to the treasury department as AMEX continues to hold funds.

  24. I am very disappointed in American Express and their disregard for consumers.last month I paid my balance off in full. this month I get abill for$21.59,when I called to ask them to please remove I these charges they refused, said they are interest charges. It seems to me when you pay a bill in full there should be no interest. Every company I have called thatvthischas occurred have taken off this charge.without hesitation. Upset that your company has no regard for consumers, they also need to have English speaking reps in us, not foreign. Your company can certainly afford to absorb $21.59.

  25. I cannot seem to contact anybody regarding my annual rewards coupon. I called the # on the back of my card. They tried to sell me a cruise?

    I recvd. a notice telling me to use it or apply for a duplicate.
    Thanks, Neale

  26. could you send a fax number please. I want my new card being sent to an Indian adress. I am german citizen living in Indial. Thank you.

  27. We wish to thank the security department of American
    Express for their sharp eye and diligence. We are
    very impressed. They noticed a discrepancy on our
    charges which we might not have noticed.
    Thank you,
    2 old foops

  28. The complaints may be plenty which is still less than .0001%. But American Express is most useful and will always there with you with the lightning payment process.

  29. I can’t figure this out? I just left a company and turned in my corporate amx card. I had it for 6 years, unlimited spending limit….never missed a payment or was late. Since my new company does not have a credit card, I decided to get a personal one to replace it. No big deal right? Went through the phone application and provided the necessary financial background. I have a very good salary, minimal debt and was approved for a mortgage easily in the new city I am moving to. Because your machines have certain checks I was kicked out and not approved????? Not only that, but my credit score took a hit because of the check. Yes, I had some past issues with debt due to a failed business but it’s clearly behind me and with “stability” written all over my credit record (BTW, my scores average over 700). Any human would see this application as a no brainer but your machines have resulted in my business going to VISA….which when I applied to a bank in person had no issues.
    As a previous excellent good customer….you guys stupidly missed to boat on this one.

  30. I love the points that I get yearly; I especially enjoy when I receive a FREE $50. dinner. I used my FREE certificate today at Capital Grill with a friend and we had an absolutely outstanding meal. Our waiter was attentive and the food superb.

    Love the attention you give your customers.

  31. AMX

    I am a long standing customer since 1999 years and have always been on time with my payments. Last month, I was two weeks late on my payment. I got my recent statement and the interest rate was jacked up to 27.24%. This is no way to treat long standing customers who historically (14 years) have paid their bills on time. I think this is a poor business practice.

  32. you probably can’t find my account in your system because I DON”T have an account!!!!!! SO, I get ignored?????

  33. I just tried calling American Express so-called Customer Service and was on hold for 28 minutes before hanging up in frustration.

    I was trying to report a lost/stolen card, and could not get through on the phone. They have a recording saying that they’re having high call volume and that customers should try again in 24 hours.

    If my card was stolen and someone is wracking up fraudulent charges, it will serve them right. It is pure stupidity not allowing customers to report lost/stolen cards.

  34. American Express has the worst Customer Service. If you have an issue with your account, you cannot contact them by email, you have to “chat online” with them. But chatting means waiting 3 to 5 minutes for a staff to become avaiable! That’s ridiculous. with email, I can send the message at my leisure, and wait for a response, but they don’t offer it.

  35. My husband & I had to make an emergency bereavement trip to attend his mother’s funeral. Through Delta.com, I purchased on-line tickets #00623474391816 &….1805 in US Dollars with my Delta Skymiles “American” AMX gold card. AMX is charging me $49.66 in FOREIGN TRANSACTION FEES. I have, for the past week been explaining many times to many Delta & AMX reps that I made this on-line purchase through Delta.com with good intentions and with the understanding I would be billed in US dollars….Why else did we NOT use our Italian AMX card?? Your records will show, we have flown Delta, billed with AMX for many years and have never experienced these charges.

    My husband and I are extremely upset and disappointed in Delta and American Express for their aloofness and total lack of American professionalism and service to long-term (since 1966) loyal customers. I am disputing the Foreign Transaction Fees. We sincerely hope that Delta and AMX, in the sake of pure fairness, respect our request to cancel the fees.

  36. 2/9/2014 I wanted to use my rewards to purchase 2 $25.00 gift cards. Your employee Alan told me I was300 points shy of getting 2 gift cards. I then spoke to Alan’s supervisor who advised me of the same thing. I have borrowed points before without a problem Being a member since 1976 and never late with a payment obviously gets you no where, So I have decided to severe my relations with you and will use my Visa and Discover cards from now on.

  37. Thank you so very much for your great service. My service numbers are XH63802 and XH50756. I have been with American Express since 1983. It also is my age,83. You are a special and super company. ALLENE

  38. As a victim of a bait and switch telemarketing scam in 2010-11-23 for $7595.00. I have been looking for any indication that American Express does not intentionally support, this type of fraud. I have found none. In fact I believe that the type of scam, I am the victim of could not exist without the intentional help of the credit card industry, in this case American Express. The scam in brief: 1)Unconsolidated phone call. We will build you a money making website you will make $5000+ per month. We do all the work. You just invest. 2) You buy this website as an investment. Company gains needed credibility by being an American Express merchant. Also, has fake BBB website. 3) You receive an unexpected package in the mail. The package contains a contract. The contract states the company is only going to teach you how to build a website. Not what you bought. “The Switch” You call the company, They deny everything. Say good luck getting your money back. You never sign the contract. 4) You log into your American Express website. Thank God, the charge for $7595.00 has not posted yet. You call American Express inform them of the scam. Two days latter you log back into your American Express back office. The Charge for $7595.00 has cleared. American Express has just completed an unauthorized transaction. They now want you to take responsibility for. Now a three-year + nightmare begins. You then have to hear American Express representatives explain over and over to you that it is perfectly OK for dishonest merchants to lie to you over the phone. To swindle you out of your credit card number. Then keep the money they swindled you out of simply by responding to American Express’s request for information. With whatever falsified information they have assembled. Or obtained through coercion. American Express never reads or understands how this information was obtained by fraudulent means. They simply blame you for trusting American Express enough to give your credit card number to one of their dishonest merchants. This is how American Express intentionally supports fraud. In the real World this is fraud. But according to American Express, dishonest merchants lying for financial gain is not fraud. Three years latter American Express says the charge is to old to investigate. Even thought you warned them two days before the charge even posted to your account. The American Express representatives I have spoken with are for the most part very pleasant to speak with. It is however very unpleasant to speak with the upper management of American Express. The higher you got the more unpleasant it gets. They are very rude irresponsible and condescending people. The last few letters I have received do not even contain the name or phone number of the person who sent it. That is some of the problem No one at American Express has any responsibility. The people at American Express whom should take responsibility make sure they cannot be held responsible.

  39. hello i`ve apply for american express card for more then 10 times and never get`it i don`t know why i spend felling the form i like to hear from you

  40. Booked Trip with ax platinum card with travel insurance. Been dealing with Exceptional care unit been anything but. More to follow. Still waiting for resolution. Very disturbing.

  41. Hello Dear
    This is Elias Tibbo Dembi. I have booked Air ticket from your travailing express for training to Israel. as my air ticket information my coming back to Ethiopia is April 3 morning. I kindly request you to postponed to April 3 night or April 4 2014.Because April 3 is clothing date for my training and that is way. I want urgent response if possible.

    Regards!

    Elias Tibbo
    from Ethiopia

  42. I tried to use my American Express card today, but was rejected because they said I did not have enough numbers. I had just spoken with James per phone regarding an address verification and there was not problem with my card numbers. I wanted to use the card to pay for tickets to see the Royal Horses on Sunday, March 9, 2014 at the Hammonds Arena in Springfield, MO. I ended up using another card.
    . I am at the library using a computer as do not have the “net” at home. Cynthia

  43. This very pathetic service has been received from your end(American Express Credit Card). Some moments I shared below.
    I have applied American express credit card. During the acquisition your sales team said card membership charges will be charge after one year.
    2. This card is not acceptable every where. So, I am not liable to use this because this card receive most expensive shop. So, my monthly transactions not done on that types of shop.
    3. In card kit, there is no customer care email id is available nor your customer care pick call.
    Only your IVR system saying due to high call flow plz hold the line. Then call is automatically disconnected.
    Hence, requesting you to, close this card service immediately. Because, your salespeople provide fake information for adding new customer and this card not acceptable any where.

    Such a worst service!!!!!!!!!!!!!!!!

  44. 3/17/2014
    This is to advise American Express that I will no longer make purchases with my American Express card. I find company policy is rigid and unable help a customer in a difficult financial situation. As a 76 yr old customer on a fixed income, I’m sure I can find a credit card company interested in providing helpful customer service rather than rendering a penality.

  45. I have had my American Express card since 1984. We pay our bill on time, all the time. We were at an investors club meeting and one member was touting all the perks she received with her Amex. She said she gets perks for buying fuel, food on most purchases. I called a nice young man at Amex wondering why all I get from Amex is a bill and no perks. He said he was going to switch me to a representative who would go over all Amex Products. He switched me to a non-English speaking person who I could barely understand. I hung up and called back. I was then given the opportunity to apply for a new card. Why? Why can’t Amex make it easy? Why can’t Amex push a button and award perks to a long time and valued customer without having that cistomer make application for a new card, go theough a credit check and all the other crap. Who at Amex wrote the memo that things need to be hard?

  46. I opened a Blue Card account. I activated it and was set to go. When I tried to use it online I was told the 3 digit security code was incorrect. I do not want to call Amex but it appears they do not want email. Not user friendly at all.

  47. I just returned from a ten-day trip to New Zealand. In order to simplify making purchases (or so I had thought), I signed up for an American Express Serve Card. Well, this is the LAST time I’ll ever use that card, as it is a HUGE rip-off!

    I soon found out that once transactions had been completed, American Express put a hold on each one for more than the amount of the original transaction…sometimes a few cents and more often a few dollars more, even though the original charges had already been deducted from my balance. So, in essence, I was charged twice, as my funds were not available until those “on hold” transactions had cleared.

    I called in to Customer Service, obviously off-shore in (guessing) India, and spoke with, of course, representatives with American names. Six transactions, totaling a couple hundred dollars had been put on hold, which represented 72% of what I SHOULD have had left in my account. Several calls resulted in excuses as to why the funds had been put on hold, with the assurance that they would be released back into my account WITHIN A WEEK! A week?! By that time, I would have been home.

    After numerous threats to take this situation public (which I still plan to do), and after accusing American Express of using my money for interest-accrual on their part (which I still believe), miraculously, the supervisor put the funds back into my account within seconds.

    Now I am back home, and have checked my account balance. My last two transactions, since the first fiasco, have not cleared, but have been put “on hold,” as well, even though those transactions show as “completed,” AND THE FUNDS HAVE ALREADY BEEN DEDUCTED from my balance. Another call to Customer Service–first a rep, then a supervisor–resulted in more assurance that this situation would be rectified by the end of the day.

    I subsequently received a call from “Bob,” the supervisor, who advised me that, by the end of today, the on-hold amount would be put back in my account. As of the writing of these comments, they have not been. It’s interesting that the supervisor from the first call, several days ago, had the funds back in my account, immediately. However, “Bob” was not seemingly as successful in making this happen.

    I seriously question the legality of this company practice, and will spread the word to whomever will listen about how much of a very bad deal this Serve Card is.

    This whole experience truly did ruin a good part of my trip, as I had hoped to thank my hosts for their hospitality by taking them out to dinner, and purchasing several gifts, but my available balance would not allow me to do so. Sadly, I learned the hard way about what NOT to do on my next trip.

    I would caution anyone who would choose to use this card, to make sure they put double the amount of money on the card that they would plan to spend, since American Express will hold 50% of their total funds spent, for a week.

  48. i want the customer care mail id for statement issue due to address change …. kindly send me the mail id , our address saligramam chennai

  49. I was a customer of your for over 38 Years up to today. I had a Senior Gold card and a Blue card I closed both accounts today due to an increase fee on my wife’s cards. That 40.00 added dollars cost you a lot more than 40.00 due to the closing of my accounts. Was it worth it?

  50. If you are going to have a liberal whore like Tina fay do your commercials then you should have rush Limbaugh or Sean hannity advertise for you too. Half of the country is conservative. Why do you think all liberals are moderate and appeal to middle America? She (Tina) has made a point to promote her liberal adgenda and I don’t want to hear it and I definitely don’t want to support it. I have had an American Express since I was 18 yrs old. I am going to visa tomorrow.

  51. Total incompetence all around for american express. They used to be a good card company. I can’t wait to cancel my card. If only i could get someone on the phone who knew what they were doing.

  52. I’m told i have to change my password. When I call in all I get is adds for new products.Very frustrating

  53. I AM A AMEX CARD HOLDER. I CAN NOT ACCESS TO MY ACCOUNT.I FORGOT MY USER ID OR MY PASSWORD OR BOTH. I ASKED FOR RESET PASSWORD BUT IT DOES NOT WORK.
    I NEED ON LINE ASSISTANCE BECAUSE I CAN NOT TALK AT PHONE,
    I AM SICK.
    CAN YOU HELP MY PLEASE?
    THANK YOU.

  54. I would like to comment the American Express company for its professionalism through my process of finding a credit card that is right for me.

    I began my conversation by speaking to a gentleman named “Gordan”. He was very welcoming and was being genuine through the entire process. He was able to help answer all my questions, give me detailed information of the promotions that are currently available by joining the American Express Delta Miles Gold Card. He complimented me on my current credit score and finished the conversation by congratulating me on being accepted. Honestly, my day was going downhill and Gordan was able to put a smile on my face. I let him know how professional he was and how I would be honored to write a compliment on his generosity and convenience. Although I was not able to receive his last name, I was able to obtain his extension from him. Again, his first name was Gordan and his extension was DTSGZ21. I appreciate American Express for hiring genuine individuals like Gordan who takes their job seriously and truly cares about their customers. Heck, we need more Gordans in this world. Thank you once again American Express and Gordan

    Thank you,

    Hausaa Burton

  55. I reported a stolen card. Customer service was awful. Charges continued to be made after I reported the theft and these show up on my account. I am told this is a “technical” problem. The new website is very unhelpful and I no longer consider Amex a very secure card. I am an extremely disappointed customer.

  56. [ American Express Company would like to contact us for a number of ]

    First of all, giving the greeting words…,

    American Express Centurion card I would like to receive the answers to questions.

    American Express Company in the management and operation of a number of different things for a number of key questions to get the answers you are looking for an email address.
    American Express Company for practitioners and questions and answers that can communicate if you know the e-mail address, the e-mail address to its appreciated.

  57. AMEX SUCKS….
    I have had an Amex account for over 15 years – and the disrespect I was shown, and the errors are incomprehensible. I had called one month to change the form of payment (from autopay to a different source) and the woman I spoke with confirmed that I would not receive any late fees, if it should not ‘take effect’ on time. The next month they wanted to charge me $ 25.00 in late fees, I called and some Indian guy told me over and over very nastily that they would not void them – even after I explained the conversation I had with another representative the previous month. I told him to replay his recordings to verify – he ignored me and said he would not take the late fees off of my account. I said, in that case, you can screw yourself and your company and I won’t pay ANY more on this account. Now they are stuck with $7,000. I am not paying due to his stupidity. I closed the account and would never recommend American Express to anyone.

  58. This is the worst company I have ever dealt with. I just spoke with an Esa from god knows what country and he gave me a phony # to opt out of all your mailings and contacts. Pretty scary the woman befor him was from England or Australia and she was not helpful and forwarded me to an opt out rep that never answere .

  59. Good Day, this is a complain regarding the level of service provided by the American express office in jeddah KSA we are disappointed .
    Your representative visited our offices, he has no idea about your product ! all his concern was how many person will register with him !

    Afterword he didn’t return back to us neither accepted nor rejection!
    We tried to contact your offices here; after few days someone answered negatively with an attitude that he has no idea about our request!

    The low level of service reflects the quality of your product , which make us drop the idea of subscribing with your company .

    If the service is as mentioned above how would it be later ?!

    This is for your kind information and action please.

    Regards,

  60. American Express is terrible. First I made my payment 1 day late
    I was charged 26 dollars. I made 3 payments in June. I spoke with Customer service
    who said June payment to apply for July has to be after statement
    period which was June 12 by 5 pm I made third payment June 12 but
    American Express conviently got June 12 at 4 pm. It is outrageous plus
    u dont put date of billing cycle on your statement u don’t want
    people to pay early or know how to pay early so u can ram on interest
    charge yearly fee to most cards vendors don’t want to use American
    express u charge too much my apr is over 14% don’t qualify for lower rate
    my over all credit score is 120 I got 26 late fee taken off cause I was going
    to cancel but when I was explained rules I am outraged most companies
    put dates of billing cycle on statements what a crock u people should
    be ashamed Kim

  61. For a hearing impaired person to contact AMEX is well neigh impossible. Even their contact button takes you on a circular path back to the same screen. There appears to be no way to contact AMEX on the internet, except to pay your bill. They are as bad as Comcast, the worst of the lot.
    I finally gave up and wrote to the CE, and quit using the card.

  62. I booked a trip with travel and called after booking my trip for I did not understand how the price of my trip did not show my points being used. when I called to understand what was happening I spoke to Kay Johnson [64540] from your Miami lakes office. She was very helpful and worked with travel and two different people to fix some mistakes she found, I was very pleased in the time she took and I just wanted you to know because it was a pleasure to work with her. thank you nancy stone

  63. if I were to write a review, it would burn up the computer! To say I am fed up with AMEX is a vast understatement. I have no more time to try to navigate your ridiculous website trying to follow instructions from your fraud people to set up email contact, which is above and I have only at work, and I am on Alaska time, which is 4 hours earlier than EST. The experience with your fraud people is every bit as bad as above. And I thought this company had good customer service – what a crock!!

  64. I am in overseas (USA) and is not able to call back Singapore. I noted some discrepancies on my statement and trying to send an email to seek for assistance. But surprisingly AMX does not have a customer service email.

    Sad…….

  65. I reached this site through Google. Are you aware that Google has announced that they will not connect any business that involves firearms or any component of such, including parts, BB guns, related firearms information, or news releases related to firearms. This should be a concern to you for several reasons.
    Google management is filled with ‘gen X’ people who have reached middle management due to age in place. They still march to the drums of Berkley U. They are ignorant of, in denial of, the ‘concealed carry’ wave that is sweeping the nation. Lest this issue be ignored, please consult the FBI statistics that show the decrease in murder rates in states that allow ‘concealed carry’. There are many ‘normal’ (emphasis added) people who find Google’s attitude insulting, wrong headed, and ignorant. I do not believe that such an organization as American Express would support Google in this Anti-American, anti 2nd Amendment nonsense if they realized the impact it will have on many of their customers. Thank you for your attention.

  66. I was told before I canceled my AMX (due to a high yearly fee) that I would be able to redeem my Rewards Points. But of course after it was canceled I am NOT able to redeem them afterall. I am VERY upset that I was told false info and because of that I lost money aka rewards from being a member and paying those ridiculous yearly fees! I will not every use an AMX card again, but will be sure to share the news.

  67. I was told before I canceled my AMX (due to a high yearly fee) that I would be able to redeem my Rewards Points. But of course after it was canceled I am NOT able to redeem them afterall. I am VERY upset that I was told false info and because of that I lost money aka rewards of being a member!

  68. Payment due to American Express was $35.00,it should have been $39.00,Due to me being $4.00 short they have charged me $26.00 late fee on the $4.00. Have been with them over two years never missed a payment nor have I been late with a payment. Called to see if they could remove the late fee. they would not . I will never do business with this company again. They do not care about helping there customers when one makes a $4.00 mistake. Not customer here to help there customers.

  69. I am an American! I LIVE in the USA & I want an American representative in the USA to speak with when I need help. I am tired of calling & getting every country OTHER than USA. They never can correct the issue or if they do it’s incorrect. I do not need the aggravation. Representatives in USA for American card holders! After all isn’t that how the card got it’s name?

  70. I will not have an American Express credit card as long as American Express is promoting animal abuse by associating with Sea World. Orca whales are beautiful & belong in the ocean, not a swimming pool. So it looks like American Express is supporting the cruelty at Sea World. Shame on u ! :(

  71. i had a terrible experience today with ae fraud department my spouses card was declined. i called the fraud number and the person i was given could barely speak English, he articulated the problem but could not answer all my questions, when i called back the second time with more questions the person gave me a totally different explainations as to why the card had been declined and what action was take when i was asked to speak to a supervisor i was put on hold for almost 15 min with out a word.
    again very poor English at best.
    The third time again poor English at best.
    above that , which is why i pay extra , i guess not
    this should be looked into i just lost a good deal of my day with the impenitence

    Thank
    28915

  72. As a new customer to American Express, here is my feedback on your service:

    1. Your customer care doesn’t take all the compliants or input. They hav easked me to send this email and hence sending the feedback.
    2. Amex card is accepted in very very limited places.
    3. Even in the Amex named establishments also, the card is not fully accepted; the details are as follows:
    a. None of the HP petrol bunks in Hosur, Tamilnadu accepts your card, except Five Star HP Petrol bunk. Even Puttaiah & Sons doesn’t accept your card.
    b. HP Petrol bunk in Thiruvallur, Chennai doesn’t accept your card.
    c. Sakar World Hospital, Belandur, Bangalore doesn’t accept the card other than in Admission counter; pharmacy & registration won’t entertain Amex cards!
    4. Following big establishments don’t accept or entertain Amex card!
    a. Appollo Pharmacy chain
    b. D-Mart
    c. RxDx Hospital, Whitefield
    5. Extra service charge is debitted to my account for IRCTC.CO.IN transactions in comparison with Visa cards. Stopped using your card in IRCTC.

    I am wondering what is the use of your card, if it is not accepted by most of the establishments. Actually it has become a pain for me to hunt / search for the commercial establishments where your card is accepted.

    Please reply asap.

    Regards,
    Sainathan G

  73. I have been on the phone with 4 representatives all based out of India. My call was to inform them of a lost card and I was requesting a replacement. I finally requested a supervisor, Her name was Epta based out of India she said. I requested for her to stay on the line so that I can finish the call, I am again on hold and waiting to see where I go next. I am currently at 48 minutes with absolutely no help. They are really messed up at American express when it comes to customer service and they charge a lot for their membership fees. Not getting what is promised and I will share experience with others

  74. Also, I shared my social security number 4 times with 4 representatives and they seem to be all based out of India. Could this be how we are getting hacked more so in America now

  75. At this point I will hang up and call again. Rating American express with customer service as 0. Also felt like security was jeopardized. now on the line with 2 representatives fighting one another.

  76. I have been using my Amex credit card for almost twenty years and have always been impressed by their professionalism and customer service. I never had a problem I couldn’t resolve with a friendly customer service rep, they were always helpful and polite. Yesterday, however, my husband and I spent more than an hour on the phone trying to work out an issue and I have never felt more embarrassed, insulted nor upset by the way we were treated. We spoke to more than one rep ((Mark Tejero and Mars Riego from a call center based in the Philippines?) who argued, played verbal games with and ran us around in circles. Something that would have normally taken us a few minutes over the phone with any other credit card company took well over an hour, the rep kept repeating the same responses over and over, refused to transfer us to a supervisor (Earl Castro), and generally declined to help us. I was frustrated, angry and completely dissatisfied with the exchange. Not only was our issue not resolved, but the phone call left a sour taste in our mouths and makes us question wanting to continue dealing with American Express or using American Express products in the future. We would appreciate it if someone in management would look into this concern and offer us an effective and speedy resolution. Thank you.

  77. Like the person before I had been with American Express for over 20 years and was very happy until I disputed My Last statement. I had throat cancer so it is impossible for me to talk. The only way I could communicate is via E-Mail. I simply wanted them to review and change my balance correctly. I refused to pay it until I was certain that it was correct. I wrote a letter of explaination to all three of the credit reporting agencies in advance to explain why I was not paying the bill. There was numerous harassing phone calls to try to collect. I am still them. About 2 years later I was sent an offer to pay a reduced amount In instalments. I accepted the proposal and I made payments 4 of the 6 months. Then another offer came for me to pay more. Your bait and switch is not going to work on me. I am still protesting the amount and will not pay anymore. There were times that I had monthly statements over 6,000 and were paid on time in full. I guess your company does not care to do things in a professional manner

  78. You have issued replacement cards for one that was stolen, and non of them work. I went on vacation in December with a replacement card and it worked in the morning, then would not work to pay my hotel bill. I have been embarrassed and humiliated all over the country by American express when going to pay my bills. I now have a new card with all new numbers, and the idiot that I spoke to said I have a -0- credit line and he had exceeding his calls to new accounts.I have had a card for 20 years and you people suck at customer service. Worst company ever.

  79. You have issued replacement cards for one that was stolen, and non of them work. I went on vacation in December with a replacement card and it worked in the morning, then would not work to pay my hotel bill. I have been embarrassed and humiliated all over the country by American express when going to pay my bills. I now have a new card with all new numbers, and the idiot that I spoke to said I have a -0- credit line and he had exceeding his calls to new accounts.I have had a card for 20 years and you people suck at customer service. Worst company ever.

  80. I just cancelled my American Express Optima Card which I’ve had since 1985! I paid my bill 2 days late late month and was charged a $19.00 late fee. I called to ask to get it removed, since I haven’t been late in 15 years! No they said, if it was one day late ok but two days could not help me.
    So I politely canceled the card and my American Express business card too. And as a small business owner I will NEVER accept Amex again! Seems like they are penny wise and pound foolish.
    That’s ok I’ve got 4 Citibank cards, one Chase, and 2 Santander cards, who needs American expresses lousy attitude to existing customers!

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