american-express

Contact American Express Customer Service

Write A Review

Contacting American Express Customer Service Center

American Express is a credit card company that offers lines of credit, personal credit cards and business credit cards to customers with above average credit scores and histories. There are various cards to choose from, including the Premier Rewards Gold Card, Platinum Card and Green Card. Other cards are also available on an invitation-only basis for some customers. American Express customer service contacts are available from a myriad of locations, including Facebook, Twitter, LinkedIn, Google Plus and traditional means like phone and email contact.

Contact Info:

Phone Contact Numbers

Contact phone numbers for American Express customer service are available 24 hours a day, 7 days a week.

Mailing Address

American Express
P.O. Box 981540
El Paso, TX 79998-1540

Official Website

Need more information on the American Express credit card or other services provided by American Express? The official website located at https://www.americanexpress.com/, can answer many of your questions. From the site, you can apply for credit, log-in to your credit account and access rewards associated with your card.

Customer Service Email

On the official American Express website, customers must log-in to their account to access a secure email contact form for customer service. Some customers have questions regarding American Express but they don’t have an American Express account. We found an email address for outside customer service contact at ccsgsupport@service.americanexpress.com. We are testing this email address, but we’ve not received a response to our email just yet.

Social Media and American Express

For the social media savvy consumer – you can contact American Express customer service through the following social media websites.

Our Experience

The customer service hotline is an automated system that customers must enter your account number prior to proceeding. We attempted several times to reach an American Express customer service representative to no avail. Finally after approximately 3 minutes of waiting, we reached an English speaking customer service representative. They were helpful and polite when I had questions regarding application requirements and rates and fees.

You also have the ability to contact customer service through the corporate email here: csgsupport@service.americanexpress.com. When we sent our inquiry to American Express, the customer care representative sent out a website that directly links to customer service. The website is on the official American Express site and requires you enter your account information.

When we sent the email regarding information pertaining to starting an account, we simply received an automated response within 5 minutes. The response explained that this particular form of communication was not secure, so American Express provided a link to a secure website. Unfortunately, you must have an account to ask a question via email.

American Express ccsgsupport@service.americanexpress.com
Mar 16

Dear Customer:

This message is automatically generated.

You have replied to a non-secure e-mail address that is not monitored for replies, and we will not be able to respond to your question(s) through this channel.

So that we may best service your question(s), we ask that you call the number on the back of your Card or visit our website for a list of phone numbers.

http://www.americanexpress.com/contact

Sincerely,
American Express Customer Service

Email for Richard 3/16/2012
Hello. When applying for an American Express card, what are the required information a potential customer must provide? Thank you for taking the time to address my concern.
Richard

Customer service was had to contact. When you wanted to speak to a customer service representative from American Express, did you have a difficult time or was the transition easy. Let us know your thoughts.

VN:F [1.9.22_1171]
Rate your customer service experience:
Rating: 2.0/5 (32 votes cast)
Contact American Express Customer Service, 2.0 out of 5 based on 32 ratings
Write A Review
43 Comments on “Contact American Express Customer Service
  1. I have a complain.
    My husband got a bill on 09.21.1. He wanted to pay by phone. When he called, he was told that his card is linked to my account and as a primary card member I will be charged that amount and there is no need to pay by phone. Today we got another bill for him for the same card, but now it was the same amount as on 9/21/12 plus $25 late fees and $0.07 in interest. When we called and asked why ws not this amount taken from my checking account, we were told that actually his card was not linked to my account and he’s late on payment. When we said that during our phone conversation on 09/21/12 we were assured that payment will be taken with the coming auto payment, supervisor Lorie said there is no records of the call.
    There was no apology for the sloppy work when phone conversations were not recorded, no apology for the mistakes made and it sounded that we simply made the story.
    We asked them(Joe and Lorie) to wave late fees and interest but they refused.
    It is very disappointed to deal with this service that we receive from American Express. It is not professional and disrespectful. We have AMEX cards from 2005, never were late in payments and try to make the cards our primary cards. After today I changed my mind and do not want to be treated the way we are currently being treated.
    I refuse to pay fees and interest that are due to service reps mistakes.
    I refuse to be treated with disrespect.
    I demand apology.
    I consider closing American Express cards.
    I expect customer service to contact me with sincere apology about this very unpleasant experience.

    • Your story is all too common. There are millions of people who have your experience daily with Amex, and there voices are not heard.

  2. I have a complain.
    My husband got a bill from American Express on 09.21.12. He wanted to pay by phone. When he called, he was told that his card is linked to my account and as a primary card member I will be charged that amount and there is no need to pay by phone. Today we got another bill for him for the same card, but now it was the same amount as on 9/21/12 plus $25 late fees and $0.07 in interest. When we called and asked why ws not this amount taken from my checking account, we were told that actually his card was not linked to my account and he’s late on payment. When we said that during our phone conversation on 09/21/12 we were assured that payment will be taken with the coming auto payment, supervisor Lorie said there is no records of the call.
    There was no apology for the sloppy work when phone conversations were not recorded, no apology for the mistakes made and it sounded that we simply made the story.
    We asked them(Joe and Lorie) to wave late fees and interest but they refused.
    It is very disappointed to deal with this service that we receive from American Express. It is not professional and disrespectful. We have AMEX cards from 2005, never were late in payments and try to make the cards our primary cards. After today I changed my mind and do not want to be treated the way we are currently being treated.
    I refuse to pay fees and interest that are due to service reps mistakes.
    I refuse to be treated with disrespect.
    I demand apology.
    I consider closing American Express cards.
    I expect customer service to contact me with sincere apology about this very unpleasant experience.

  3. I have called customer services for an issue involving your global travel card NOT working at all while I was on my trip to Mexico leaving me abandoned for money, and I am put through a vicious circle of lies and 90% of the representatives not knowing what they are talking about. On my 5th time calling someone finally told me the problem was the card just wasn’t working for anyone and I should have been contacted about it..which I was not. Then the rep said 50$ would be put on my card as a sorry from the company, since I spent like 20$ calling from Mexico so the problem could be fix which the rep at that time said it was. I waited 8 days and no money came on the card. Called today and the rep said she cannot put the money on the card because no one left a note about it and I was lied to in the first place. Right now I do not know who I can trust more…American Express or Satan. I have been spending more minutes calling them than my own parents.

    SAVE YOURSELF AND NEVER USE AMERICAN EXPRESS!!!!!!!

  4. I am so frustrated with trying to contact Am Ex from abroad. You cannot use mobile phones to call collect from India, and Am Ex has no email service if a card is closed down (for some reason, their system doesn’t list my newest card, which is active). I set up my card to work in India, calling from the U.S. before I left, but their fraud unit shut down a minor transaction ($16) that I desperately needed to make to get a rare seat on a train. Blast them! And, if you can’t call and your card is listed as closed, there’s no email access. Even the fraud unit doesn’t supply an email address.
    I’ve searched to find an email to get SOMEONE there. So annoyed and angry with them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  5. AmX Gift cards are one of the worst experiences I’ve ever had. Ordered $400 in gift cards then was told order didn’t go thru so ordered again–received $800 in cards in mid Dec. Spent over 2 hours on phone cancelling half of them involving an AmX rep in US and a gift card rep in India. Then today I found out that all the cards they told me had been cancelled were valid and the ones they said were valid had been cancelled. Of course I used the “valid” ones and there were lots of frustrated recipents and one very angry and frustrated AmX customer, me. And I spent today calling everyone I gave a gift card to apologizing.

    • I am stuck in Manila now and cannot get help from American express to book a hotel in my next destination country.

  6. Diputed a charge for $380.00. American Express did nothing.Thay never tried to contact me, I don’t even think they read my side of the dispute. I ended up contacting the place I was disputings corporate head quarters and they handled it immediatly. this is the second time they were usless in a dispute. So don’t think for a minute Amex is on your side when you are using their card.

  7. I want to compliment AMEX and particularly Joshua Carney
    Customer Advocate American Express Travel Online.
    I had an issue with American Airlines and Joshua took over
    and resolved the problem when AA was non receptive to me.
    I want to compliment him and all the very competent agents
    I have have interacted with at AMEX!!

  8. I am responding to a notification received from American Express that my e-mail was incorrect and thus I am stating abov e the correct e-mail.

  9. Lying in the hospital with third degree burns and unable to pay bills for a month, Amex sent my account to default!! No one would ever talk to me but sent me an e-mail saying no problem. I’ve been paying at least the minimum monthly and now they’ve sent a judgement BUT have had no problem cashing my checks every month!!! Getting a hold of someone doesn’t happen!! I will NEVER do business, personal or for my business with them again!!

  10. I would like to comment regarding my experience when paying my bill by phone this evening. I spoke to a representative because I did not have my account number available and had used that checking account in the past to pay my bill. I spoke with a very professional and pleasant woman by the name of Andrea. I wanted to pay my bill in full and she explained that there was a $25 additional charge because I was two days beyond my due date, I was aware of that as we had been out of town and had just returned. While we were speaking she got approval to waive the $25 charge. I did not expect this and was thrilled that she had gone the extra mile to save me the $25 fee. She also offered to send me information regarding a service to have the minimum payment automatically deducted from my account each month if a payment had not been made. I think that is a great idea since the payment due date for my American Express Account is so early in the month that I am usually in a crunch to get the payment into the mail before the due date. As if that wasn’t enough, Andrea then drew my attention to the American Express Rewards coupon that had been sent with my billing statement. If she had not brought this to my attention I would not have noticed it and it would have been filed away with the billing statement. Employees like Andrea make me glad that I have an American Express Credit card and encourage me to use it over other credit cards. Please let her know that her customer service is appreciated.

  11. I could not reach an agent to pay my bill on the telephone. I canceled my card
    several weeks ago due to losing a transaction because an agent did not believe
    that I was Joan Borcherdt. I demolished my card so I do not have the card acct. #.
    I am frustrated that I am experiencing no way to pay my bill over the phone.
    No one answers the customer service number. It is just an automated message.You lost a good paying customer who uses credit cards all the time. Shame on you.

  12. I made numerous purchases from AMAZON & eBay with my A. M. card. Now I find Pay Pal intruding after I’ve specified American Express. In the past Pay Pal has doubled my orders and presently is sending repeat billings for the many times I clicked on the X to cancel duplication. We do not wish to get involved with Pay Pal again. Harley H. & Sandra S. Joseph.

  13. after having American express in Italy i will never have it again, i cancelled my card because i could not solve the problem, and after i cancelled it i was told that i could not take my membership rewards this was only the next day.

  14. I am being billed $7.95 a month istead of a per transaction for business but I have no business any longer. I had a just one transaction on my account and all of sudden you charge me this $7.95. I do not own or operate a business any longer and do not wish to accept American Express cards for any reason. Please put my money back into my account.

    Sincerely,
    Earl M. Moore

    P.S. Company was the Cave Products.

  15. My card was declined 2 times without any message/Email notice. I called customer service 3 times and was hung up by bed manners. Where is my money and where can I complain? I was very nervous now.

  16. How can I talk to customer service who hung up the phone? How I can have FAX number or Email. I need know where my money is.

  17. June 2012 I requested my am.express card be cancelled/ which is was via letter dated 6/19/12. February 2013 I receive a notice stating a dispute with fair credit reporting act.I have no dispute since I have no American express credit card…please explain and correct this situation asap. I have no reason to be placed in a deliquient credit report. my cancelled card #61006. Thank you for your prompt attention to this matter.

  18. sir im a potential user of your card. my relation with the bank is v.v old. recently i purchased a blacberry z10 frm my card.same day my brother used the same card for the same phone. you hv gifted him a micromax mini pad . but no such gift was issued in my favour. plz see to it as you cant do that to your old customers. waitin for your feedback asap.

  19. My claim 132060211‏ was filed nearly a month ago. I have scanned and emailed all necessary paperwork to Amex. I have had no response. It is really quite unprofessional, and it shows a great need to break up the Amex monopoly worldwide. This company would perform better with competition. Sadly, they do not offer psychological counseling for having to deal with the frustration of sitting on their customer service hotlines for hours on end. This behavior is just unacceptable.

  20. i just spent an hour filling out page after page for a disputed charge. on the last page you tell me you will contact me at a phone number i haven’t had in 20 years your dispute system needs a lot of work. i had to start over 4 times so i could go back looking for info that should have auto-filled like the city item was send from.

  21. We were recently notified of some fraudulent charges with our card. The fraud operations unit handled this event with diligence and expediency. Thank you for putting our minds at ease and giving us increased confidence when using our A Mex card!

  22. Seems impossible to email this company without going through a registration process. Extremely annoying.

  23. I am recent Army disabled honorable veteran. I have the American Express Blue card. I was told that it was Okay by Adam # 74432 from AMEX customer Service that is was no problem for me to access direct deposit from my state benefits. My Disability checks for my medical are still being held by AMEX. Its has been a week. I call the treasury department to investigate. No one from Amex Prepaid can give me any details. I just called Veteran Affairs to investigate as well. I will be forwarding my complaint to the National banking commission and the Better Business Bureau. I cant not purchase my medication and I am scheduled for emergency assistance help from our U.S. VA. I am so upset with the level of service and answers from these foreign call centers. No direct answers, rude and dismissive to customer needs. My medical needs are pertinent to me and my family. I will continue calling for investigations on why I cant get my funds returned to the treasury department as AMEX continues to hold funds.

  24. I am very disappointed in American Express and their disregard for consumers.last month I paid my balance off in full. this month I get abill for$21.59,when I called to ask them to please remove I these charges they refused, said they are interest charges. It seems to me when you pay a bill in full there should be no interest. Every company I have called thatvthischas occurred have taken off this charge.without hesitation. Upset that your company has no regard for consumers, they also need to have English speaking reps in us, not foreign. Your company can certainly afford to absorb $21.59.

  25. I cannot seem to contact anybody regarding my annual rewards coupon. I called the # on the back of my card. They tried to sell me a cruise?

    I recvd. a notice telling me to use it or apply for a duplicate.
    Thanks, Neale

  26. could you send a fax number please. I want my new card being sent to an Indian adress. I am german citizen living in Indial. Thank you.

  27. We wish to thank the security department of American
    Express for their sharp eye and diligence. We are
    very impressed. They noticed a discrepancy on our
    charges which we might not have noticed.
    Thank you,
    2 old foops

  28. The complaints may be plenty which is still less than .0001%. But American Express is most useful and will always there with you with the lightning payment process.

  29. I can’t figure this out? I just left a company and turned in my corporate amx card. I had it for 6 years, unlimited spending limit….never missed a payment or was late. Since my new company does not have a credit card, I decided to get a personal one to replace it. No big deal right? Went through the phone application and provided the necessary financial background. I have a very good salary, minimal debt and was approved for a mortgage easily in the new city I am moving to. Because your machines have certain checks I was kicked out and not approved????? Not only that, but my credit score took a hit because of the check. Yes, I had some past issues with debt due to a failed business but it’s clearly behind me and with “stability” written all over my credit record (BTW, my scores average over 700). Any human would see this application as a no brainer but your machines have resulted in my business going to VISA….which when I applied to a bank in person had no issues.
    As a previous excellent good customer….you guys stupidly missed to boat on this one.

  30. I love the points that I get yearly; I especially enjoy when I receive a FREE $50. dinner. I used my FREE certificate today at Capital Grill with a friend and we had an absolutely outstanding meal. Our waiter was attentive and the food superb.

    Love the attention you give your customers.

  31. AMX

    I am a long standing customer since 1999 years and have always been on time with my payments. Last month, I was two weeks late on my payment. I got my recent statement and the interest rate was jacked up to 27.24%. This is no way to treat long standing customers who historically (14 years) have paid their bills on time. I think this is a poor business practice.

  32. you probably can’t find my account in your system because I DON”T have an account!!!!!! SO, I get ignored?????

  33. I just tried calling American Express so-called Customer Service and was on hold for 28 minutes before hanging up in frustration.

    I was trying to report a lost/stolen card, and could not get through on the phone. They have a recording saying that they’re having high call volume and that customers should try again in 24 hours.

    If my card was stolen and someone is wracking up fraudulent charges, it will serve them right. It is pure stupidity not allowing customers to report lost/stolen cards.

  34. American Express has the worst Customer Service. If you have an issue with your account, you cannot contact them by email, you have to “chat online” with them. But chatting means waiting 3 to 5 minutes for a staff to become avaiable! That’s ridiculous. with email, I can send the message at my leisure, and wait for a response, but they don’t offer it.

  35. My husband & I had to make an emergency bereavement trip to attend his mother’s funeral. Through Delta.com, I purchased on-line tickets #00623474391816 &….1805 in US Dollars with my Delta Skymiles “American” AMX gold card. AMX is charging me $49.66 in FOREIGN TRANSACTION FEES. I have, for the past week been explaining many times to many Delta & AMX reps that I made this on-line purchase through Delta.com with good intentions and with the understanding I would be billed in US dollars….Why else did we NOT use our Italian AMX card?? Your records will show, we have flown Delta, billed with AMX for many years and have never experienced these charges.

    My husband and I are extremely upset and disappointed in Delta and American Express for their aloofness and total lack of American professionalism and service to long-term (since 1966) loyal customers. I am disputing the Foreign Transaction Fees. We sincerely hope that Delta and AMX, in the sake of pure fairness, respect our request to cancel the fees.

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *