Contacting American Apparel Customer Service Center

American Apparel is an eclectic clothing line offered online and offline in branded stores. According to the website, the name of the apparel company is a description of the company as all products are Made in the USA.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The American Apparel customer service staff is available from 7 AM to 6 PM Monday to Friday and 8 Am to 5 PM Saturday and Sunday to answer customer questions and address concerns. Special holiday hours sometimes apply, like Christmas Eve and New Years Eve when the customer service staff is available from 7 AM to 6 PM. Customers can also call the warehouse directly from 7 AM to 6 PM Monday to Friday if desired.

• Customer Service: 1-888-747-0070
• Warehouse: 1-213-668-1474

Mailing Address

You can feel free to address a letter to the customer service address, but don’t return your merchandise there without the Return Form and Printed Return Label.

American Apparel Inc747 Warehouse StLos Angeles, CA 90021

For your convenience, visit the Returns and Exchanges page to download the forms and labels needed to return your merchandise.

Official Website

The official site for American Apparel is http://www.americanapparel.net/. If you’re interested in purchasing merchandise you can navigate to http://store.americanapparel.net.

American Apparel customer service is available on social sites like:

• Facebook: http://www.facebook.com/AmericanApparel
• Twitter: http://twitter.com/americanapparel
• Tumblr: http://americanapparel.tumblr.com/
• Pinterest: http://pinterest.com/americanapparel/
• YouTube: http://www.youtube.com/user/AmericanApparelVideo
• Instagram: http://followgram.me/americanapparelusa

Customer Service Email

Sending a short note or long message is simple when customer service can be reached by email. It also means getting your answer on the fly. American Apparel customer service can be reached using the contact form on the store website.

• Contact Form: http://www.store.americanapparel.net/help/contact.jsp

We sent a note along asking about the inseam on some leggings on the clearance page. We’ll see how long it takes for an agent to email us back.

Our Experience

After a short message from the customer service team, the call immediately connects with the customer service department. There is no automated system, only another message informing customers of their place in the queue and the anticipated wait time. We waited for minute, just as the automated system stated. When the agent answered the call, we asked for the hours of the customer service department, considering this information was not available on the website.

The agent informed us the customer care department is available Monday through Friday 8am to 5pm PST. The overall experience was great. The agent was helpful and we didn’t have to wait. We would appreciate if you would leave us a message detailing your customer service experience. Thank you.