Contacting American Airlines Customer Service Center
American Airlines offers flights, hotels, cars, vacations, cruises and activities – but the company is most well-known for flights originating in the United States. The official website offers tons of information for people wishing to book flights, including direct booking from the website or via phone contact with customer service. The customer service contact information varies depending on the type of contact you wish to make with the company.
Phone Contact Numbers
There are more than 20 customer service phone numbers listed for American Airlines.
- AA.com Web Services: 1-800-222-2377
- AAdvantage Award Travel: 1-800-882-8880
- Aadvantage Dining Rewards: 1-800-479-5981
- AAdvantage Fund Raising: 1-888-233-6336
- Miles for Kids in Need: 1-800-882-8880
- AAirpass: 1-800-433-6355
- Admirals Club: 1-800-237-7971
- American Airlines Credit Card: 1-800-733-2654
- Business ExtrAA Program: 1-800-433-1790
- Cargo and Parcel Service: 1-800-227-4622
- Customer Relations: 1-800-227-4622
- Customer Relations (Spanish): 1-800-344-4320
- Delayed Baggage: 1-800-535-5225
- Duty Free: 1-888-388-9373
- Group Travel: 1-800-221-2255
- Refunds: 1-918-254-3777
- Flight Bookings: 1-800-433-7300
- Flight Bookings (Japanese): 1-800-237-0027
- Flight Bookings (Mandarin Chinese): 1-800-492-8095
- Flight Bookings (Spanish): 1-800-633-3711
- TDD: 1-800-543-1586
Customers who wish to compliment or complain to American Airlines can contact the corporate office at:
American Airlines Customer Relations
P.O. Box 619612 MD 2400
DFW Airport, TX 75261-9612
Overnight communication can be sent to the main address for the corporate office.
American Airlines Customer Relations
4255 Amon Carter Blvd. MD 2400
Fort Worth, TX 76155-2603
The main website address for American Airlines is http://www.aa.com. You can book flights and search for vacation packages and other travel needs on the site. You can also access your American Airlines account and contact customer service.
Customer Service Email
There is no American Airlines customer service email address listed on the official website, however there is a form you can submit through the website that sends your message to the customer relations department. You can access the email form here: http://www.aa.com/contactAA/viewEmailFormAccess.do?eventName=customerRelations.
We sent an email correspondence to American Airlines. We continue to wait for a response.
American Airlines Customer service hotline is easily accessible and customer friendly. Unfortunately, you have to wait approximately 2 minutes to speak with a customer service representative. You must listen to a long speech regarding current updates. We had to wait an additional 15 minutes to finally speak with an American Airline customer service representative. The rep had a heavy accent leading us to believe the call center is not local. The customer service representative was extremely help with our questions regarding required personal information for ticket purchase.
Customers can also American Airlines customer service through the email listed here: http://www.aa.com/contactAA/viewEmailFormAccess.do?eventName=customerRelations. We received an automated response within a few minutes, but the correspondence did not address our question.
When we finally received an email response from American Airlines, the total response time was approximately 1 hour. Although we waited an hour, we did receive multiple responses to our initial question:
March 16, 2012
Dear Mr. Banks:
Thank you for contacting American Airlines Customer Relations. This is an automated acknowledgment, giving me a chance to share with you right away what is happening with your message.
First, while this email is not intended as a response to the remarks you just submitted, it does confirm we have received your comments and have assigned a reference number, which you see below.
Next, we would like to reassure you that we appreciate all feedback. We happily share compliments with the employees who earn them. Please rest assured that we are also committed to answering every complaint we receive, and a representative from our department will get back to you as soon as possible. The Customer Relations team are eager to resolve issues that arise in the hope of seeing you flying American Airlines again and again.
Last, let me clarify that if you inquired about an upcoming or current trip, we ask that you contact our Reservations staff, who are available 24 hours a day and will be in a better position to answer questions about your trip. In the U.S., the toll-free number is 800-433-7300. Outside the U.S., please refer to “Worldwide Reservations Phone Numbers” listed on AA.com. Similarly, questions about using or finding information on AA.com can be more directly addressed at www.aa.com/webservices.
Thank you for flying American Airlines.
Your Reference number to this request:1-485238381
Dear Mr. Banks:
We appreciate your prudent inquiry about reservation information on line. It requires personal information such as name, email, phone, gender, billing information etc.
Also, there are identification requirements at the airport as it relates to domestic airline travel. All customers age 18 years and older must present official photo identification before boarding the aircraft. The identification must be valid (not expired) and issued by a U.S./state/local government authority. Travelers under 18 years of age do not have to present identification.
Please note, [American Airlines does reserve the right to request birth records for passengers under the age of 2 years].
If you have further questions about related security issues, comprehensive travel information is available on AA.com. If you prefer, you can telephone our Reservations Office at 1-800-433-7300 and speak with a representative. In addition, more information can be found at the Transportation Security Administration (TSA) website at TSA.
We hope to have a chance to serve you soon.
Customer Email (Richard) 03/16/2012 12:43 PM
Good Morning, I was wondering what are the requirements needed when a customer travels with a minor. Thank you for any information regarding this matter.
Speaking with an American Airlines representative is a challenge. Did you go through the same hassle or was you experience better that most. Share your thoughts with us.