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Contact Ambit Energy Customer Service

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Contacting Ambit Energy Customer Service Center

Ambit Energy is a retail energy company that operates in California, Connecticut, Illinois, Massachusetts, Maryland, New Jersey, New York, Pennsylvania, Texas and Washington DC. If there is an emergency in your area you need to contact the emergency number for that area. The emergency number for your local Ambit Energy company is not the same as the main customer service number.

Contact Info:

Phone Contact Numbers

The customer service department for Ambit Energy is open from 8 AM to 6 PM Monday to Friday and 10 AM to 5 PM Saturday CST. If you’re contacting the emergency number for any of the companies, the hours should be 24/7.

  • Customer Care: 1-877-282-6248
  • Fax: 1-214-969-5928
  • Consultant Support: 1-877-302-6248
  • Fax: 1-214-969-5928

California

  • Pacific Gas and Electric: 1-800-743-5002

Connecticut

  • United Illuminating Company: 1-800-722-5584
  • Connecticut Light and Power: 1-800-286-2000

Illinois

  • Commonwealth Edison: 1-800-334-7661
  • Nicor Gas: 11-888-642-6748
  • North Short Gas of Illinois: 1-866-556-6005
  • Peoples Gas: 1-866-556-6002

Massachusetts

  • National Grid Gas: 1-888-393-7000

Maryland

  • Baltimore Gas and Electric: 1-877-778-2222
  • Pepco: 1-877-737-2662

New Jersey

  • PSE&G: 1-800-436-7734
  • Jersey Central Power and Light: 1-888-544-4877
  • Atlantic City Electric Power: 1-800-833-7476
  • Rockland Electric Power Outage: 1-877-434-4100
  • South Jersey Gas: 1-800-582-7060
  • New Jersey Natural Gas: 1-800-427-5325

New York

  • Consolidated Edison: 1-800-752-6633
  • National Grid: 1-800-867-5222
  • NYSEG: 1-800-572-1131
  • Rochester Gas & Electric: 1-800-743-1701
  • Central Hudson: 1-800-527-2714
  • Orange & Rockland: 1-877-434-4100
  • National Fuel & Gas: 1-800-444-3130

Pennsylvania

  • Philadelphia Electric Company: 1-800-841-4141
  • Pennsylvania Power and Light: 1-800-342-5775
  • Duquesne Light: 1-888-393-7000

Texas

  • Oncor Electric Delivery: 1-888-313-4747
  • Centerpoint: 1-800-332-7143
  • AEP: 1-866-223-8508
  • Texas New Mexico Power: 1-888-866-7456

Washington DC

  • Washington Gas: 1-800-752-7520

Mailing Address

There are generally only two reasons to send a letter to Ambit Energy – payment or customer service. Both addresses are listed for your convenience.

Ambit Energy – Payments
P.O. Box 660462
Plano, TX 75266-0462

Ambit Energy – Customer Service
P.O. Box 864589
Plano, TX 75086

Official Website

The official website for Ambit Energy is http://www.ambitenergy.com. The site offers some basic contact information for Ambit Energy, but your service is provided by a local company associated with Ambit, so your bill and customer service information provided on that bill may read differently than the information provided on the Ambit Energy customer service page.

Customer Service Email

There are two email addresses listed for Ambit Energy, but neither are customer service addresses. The media department can be reached at mediarelations@ambitenergy.com and the business department can be reached at ambitbiz@ambitenergy.com. We checked the privacy policy for additional customer service email addresses, but none were listed.

Our Experience

When we called the Ambit Energy customer service line we pressed 0 to connect with an agent, but it did nothing. You can press 1 if you are a current customers and 2 to sign up for new service. After pressing 1 for current customer we were asked to choose our state from the states serviced by Ambit Energy. There are nine states in all to choose from. Once you choose a state you have to enter your account number or you’ll wait on hold a long time, according to the recording. We were placed on hold for more than five minutes before an agent finally answered. We asked if Ambit Energy was available in our state. The agent read off the states where Ambit Energy was available.

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Rating: 2.3/5 (3 votes cast)
Contact Ambit Energy Customer Service, 2.3 out of 5 based on 3 ratings
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2 Comments on “Contact Ambit Energy Customer Service
  1. On hold with customer service over 35 minutes – the website to register is not accepting my account information written on my letter from Ambit and when I called customer service and hit opt 1 for them to call me back I was not asked for my name or my phone number I was cut off and since I was calling from my work when the Ambit rep called back the main switchboard number she did not have any name to ask for so she left a message on the company’s generic mail box – so here I am calling back for a second time and it is now over 40 minutes on hold and no one has yet picked up the phone – I can’t log on to the web site because Ambit’s system will not accept my information and I can’t get anyone in customer service to answer the phone and I can’t leave my name and return phone call number on their automated system and their on hold music plays the same awful melody if you can even cal it that over and over droning in my ear – I am sick to my stomach at the poor customer service and no customer service email to be found. They do not make it easy to reach them – this is ridiculous to be left on hold for this long it is now over 45 minutes and counting.

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