Contact Amazon Prime Customer Service

Contacting Amazon Prime Customer Service Center is the world’s leading online retailer, providing products and services to millions across the globe. One of the more popular services is Amazon Prime. This service features free two-day shipping and reduced pricing on one-day shipping. Another feature of the service includes access to Amazon Instant Video service and access to Kindle books. Amazon Prime is a subscription-based service with a free trial.

A key feature of the service is the customer service. Not every Amazon customer is aware of Amazon Prime and could have questions and concerns. In the event they do, the customer support team is available 24 hours a day, 7 days a week.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Typically, customers wanting to contact the customer service department by phone will need to sign into their account. We found phone numbers listed in an obscure on the site and listed them below. All of the numbers are tested and direct customers to the customer service team.

  • Customer service (U.S.): 1-866-216-1072
  • Customer service (UK): 0800-2796620
  • Customer service (International): 1-206-266-2992

Mailing Address

Amazon Prime1200 12th Ave. SouthSte. 1200Seattle, WA 98144-2734

Official Website

The official Amazon Prime website*Version*=1&*entries*=0 provides details relating to the service, including, free two-day shipping, unlimited streaming moves and television shows and access to Kindle books. Customers can also sign up for a 30-day free trial.

Customer Service Email

Customers can contact the customer service department with questions and concerns relating to Amazon Prime here In order to send a message to the customer service team, you will need to have an account or create an account. Since we currently are an Amazon member, we sent a message asking about the free trial.

Customers can also attempt to contact the customer support team on the website and through social media, including:

Our Experience

Contacting Amazon Prime was a pure delight. We didn’t have to wait through a lengthy automated system; just a few options one being the customer support team. When the customer service agent answered the call, they were cheerful and ready to assist. We asked the representative to explain the process of canceling an Amazon Prime membership prior to the end of the free trial.

The agent explained the most efficient option is for customers to contact the customer service department a minimum of one business day prior to the end of the free trial to cancel the service. This way, there is no lag and the customer’s credit card will not be charged. We were pleased with the call and the overall result. We want to hear if your experience resembled our experience. Share your store with us in the comment section below.

VN:F [1.9.22_1171]
Rate your customer service experience:
Rating: 1.8/5 (10 votes cast)
Contact Amazon Prime Customer Service, 1.8 out of 5 based on 10 ratings
Write A Review
84 Comments on “Contact Amazon Prime Customer Service
  1. money has been taken from my account i did not give my credit card details to your company how did you get money from my account micheal o connell cork city sourthern ireland i can not find no for you

  2. I received an email on Jan.15,2014 saying I am not an amazon prime member only to notice on bank statement in amount of $79.00 was deducted from my account on 1/9/2014@3:56:01pm. Did not authorize this please refund

  3. News your asistente,I`m truncado yo enrol on prime ,but unable yo do so ,I`m diversas,in Panama Republic 9F Panama And will like yo Jokin Prime ,patente will be true a visa crediticia Carod.


  5. How do you get away with steeling people’s money. Right…. Free trial, you can cancel anytime!! The only problem is that there’s no way you can cancel !!! What a scam you have going.

  6. Did not Authorize a $99 charge for Merchandise-DIRECT MARKETING-CONTINUITY SUBSCRIPTION. CANCEL any service that I supposedly have with you and REFUND my account! I was never issued any notification from you at all.

  7. Today I have received an SMS (at 1.17 AM) informing me that an amount of Rs.6578.92 has been withdrawn from my SB Account no. 015472 at AmazonPrime on 25.06.2014 22.08(SAF). In this regard I wish to state that I have not authorized Amazon to automatically debit my card account for any membership or for buying any goods or services against my debit card from Amazon. This automatic debit has not been authorized by us. Hence I request you to cancel the debit and re credit my account with a sum of Rs. 6578.92 immediately.

  8. Have been trying to get a verification of my prime cancellation before money gone from my account. Not easy

  9. I am not a memeber I have called before about a refund and not to use my credit card number and you keep charging me for the fees!!! I want a refund and It’s extremely hard to reach you people

  10. Money was taken from my account on 08/08/14 and I gave no one permission to take any money from my account !!!!!! This is very unprofessional and down right wrong if you guys feel as though taking money out of innocent hard working people accounts!!!!! I won’t both of my refunds back!!!!!!!

    A Anger Single Mother

  11. I am watching Endevaour and it reloads every two minutes.
    What is the problem. It is 8:30 on wednesday , august 20th, 2014.

  12. My order #00263592764347436 I told UPS to return it to you. They had me waiting two days for that package and they never came. I made a formal complaint to UPS and now one to you.i shop a lot on Amazon but if my packages continue to come via UPS and I have this problem I’m going to have to stop shopping Amazon. I am waiting for my account to be credited 27.76 but I also hope Amazon will look into this problem and get back to me. Thankyou. , JoAnn Gizze

  13. Hello all… I was charged a prime time membership fee deducting $107.17 from my bank account when I did not sign up for such… I called Amazon to ask them to return my money to my account and dont do it again… Technology… smh!!

  14. I see as to reading other comments as to money being taken from a checking acct I Do Not Use For This Type of purchase REFUND REQUESTED!! This is an illegal action I never authorized this payment . And seeing the other comments this is a reoccurring issue on ur company and had better be corrected and not happen again!!!!!!

  15. Sep. 04, 2014
    To Whom It May Concern:
    I recently joined Amazon Prime, and for a while everything went as I expected. Orders arrived within the 2 day limit, ad pricing was shown upfront. However, I seem to be running into headwinds with recent orders, for instance; I am at my wits end when trying to use your site because it’s become so convoluted.
    -Wade Hampton

  16. I think my 30 day free trail should start after i get to use the amazon prime movies i cant even watch any i download silver scropt i still cant watch any movies on the amazon prime it keeps telling me to download silver script

  17. How in the world do you have the audacity to charge my debit card $99.00 for a $45.00 item I bought a month ago online and then say I authorized the charge when I bought the item? That is down right theft. If I bounce checks what am I to do? Just pay them? Non english speaking phone operator said would be returned in 3 to 5 days, Sure didn’t give me any warning when you took it.

  18. I am a college student who took advantage of the trial when ordering books. Today they deducted $108.00 from my account WITHOUT MY AUTHORIZATION. Need to credit it back ASAP.

  19. I do not want to join this program. And this is the second time I complaint about that. You made a charge my money 107.17$ and 35$ for OVERDRAFT FEE FOR TRANSACTION POSTED ON 10/20. Please return this fee for me.

  20. Nunca abrí ni pedí nada a su empresa, me hicieron un fraude cargando a mi tarjeta de crédito $1, 448.00, 104.00 dls., veo que esto es recurrente, procederé a denunciar a las autoridades, nunca he dado los datos de mi tarjeta, que pasa, que clase de gente son ustedes, dejen de robar.

    • Deje que su banco los llame..Asi fue que me devolvieron mi denero para tras en me account. No los llame otra ves llame mi banco y esplique que me sacaron dinero y no le di permiso. En unos 10 dias me volvieron el dinero para tras. Perdone mis errores. No escribo espanol muy bien pero trato, que no??


  21. I am trying to get to my Amazon Prime membership info and it is telling me I am not an Amazon Prime Member. That is strange as you took the $99 fee from my credit card after the 30 day trial. If you took my money then why does it tell me I am not a member??

  22. You charged me 99 dollar membership for some thing that I have no Idea what it is for. Last months credit card you took out 99
    dollars and I want iot back. I don’t know how you get by with this.

  23. I didn’t know amazon prime took any money from my account until the fraud squad from my bank called asking if I had made an authorized purchase from amazon prime which I did not.

    There was no notice E-mail, or even a dialog letting me know that my 30 day free trial had expired or that they would automatically withdraw any fees from my account.

    This is fraud and illegal we should have the option to say no to any automatic withdrawal.

  24. I need instant action with regard to the email I sent to Amazon prime yesterday (04/12/14) regarding the £79 taken from my bank account on 26/11/14. At NO TIME have I given consent for this membership to be actioned and therefore. this is a fraudulent action by Amazon and therefore expect this money to be reimbursed. I will require an email TODAY to confirm that this has happen

  25. I was charged 102.77 for membership that I did not authorize I am not a member call them and they said that it will be removed but call my credit card and changed number to be sure that it doesn’t happen again

  26. I purchased a Joola Indoor Table Tennis Table (Order# 113-37226098-9490642). The table is great. It arrived on time. It was placed where I wanted it, unpacked, and checked to see if all the parts were shipped. They were and the table was put together in less than 20 minutes. Our extended family has use the table for three plus weeks. It is superior to the other two I purchased for other family members the last two Christmas seasons.

    If asked, I would be very happy to recommend this table to others.


    Bob Pivec

  27. Hello,

    This is the Olsen family. We just spent 50 minutes on the phone with Christine, a customer service representative. We just wanted to let you know that she did a phenomenal job helping us with our complicated problem. She spoke to multiple members of our family, was extremely friendly and patient, and represented your company in a very positive way! This seems to be rare with customer service nowadays, and we just wanted to share our appreciation. You have a very talented employee on your team! :)

    Thank you and happy holidays!

    The Olsen Family

  28. I am very disillusioned with your service. I was very excited to see that you had the TV series “Justified” (one of my favorites and an instant classic) available for streaming. Based upon this, I started the month free subscription. Thankfully you offered that, because other than “Justified”, I see nothing else that Amazon Prime offers over Netflix that I would be interested in, therefore, I would’ve flushed $99 down the drain!

    I also just started my DVD by mail subscription in addition to my streaming subscription from Netflix. All 8 of the movies I have put in my Netflix queue so far, that I will receive for FREE as part of my subscription, would cost me extra money, MUCH EXTRA MONEY through Amazon Prime………..ALL 8! You have none of them as part of my subscription! Titles such as “Gravity”, “We’re the Millers”, “Zero Dark Thirty”, one that’s 13 years old “The Last Castle”, and even one that’s 23 years old “Nothing but Trouble”, that’s pretty pitiful!

    I do realize there are other perks through Amazon Prime such as: free shipping, books, music, etc, but those perks are of little consolation to me as I don’t make very many purchases, nor listen to much music, nor read many books. I am an avid TV and movie buff. Other than “Justified”, which caught my eye instantly, I don’t see much else that will retain me as a customer.

    If I am missing something, could you please point it out to me? For example: movies that you get before, or instead of Netflix? Or perhaps TV shows, other than “Justified” you have that Netflix doesn’t?

    I don’t understand how Netflix can offer every single movie I have chosen so far for free, yet you charge for every single one! I don’t know how you expect to retain customers when you charge for practically everything!

    When my free trial is up, please don’t charge my credit card anything unless you have pointed out something I have missed.

    Robert M. Lacy Jr.

  29. why did you take $99.00 from my account I please want you to end membership and put my money back in my account

  30. I notice £63.54 has been taken from my account without my authorization, I would be grateful if you refund the money to my account. I am a pensioner and cannot afford for money to be taken without my knowing. I am not aware of signing for prime membership. Up until now I have always found the service from Amazon excellent. I would like to know what this money was taken for. Thank you Marion Dempster

  31. I received a letter from you dated 1-10-15 saying I have an Amazon Prime account with you as of August 16, 2014. I do not remember signing up for the account and sincerely request you refund the balance of the account of $41.00 plus cents in addition to the $58.00 plus account you are refunding because I to my American Express account ending in ****4009

  32. Same here I never authorized funds to be taken out of my checking and when I called was told it would be refunded in 2-3 business days it has been 2 months and still no refund and still trying to get my 99.00 back.

  33. I have not signed up to amazon prime and on the 8th December 2014 you have charged me £79.00. Please refund and make sure this does next year. As my bank says this is happening to many of their customers. I await your reply to

  34. Well I have some really mixed emotions about this service. Not being able to pay with a gift card for the yearly membership I do not understand at all. I know no company likes being paid with a gift card. To me the only thing I see from this is that the company has no faith in its own product when I do have a card on file but wish to only pay the subscription fee for the account with a card someone purchased with money. The only thing I see is a greed filled have to set up an automated payment regardless if that is what is wanted or not. I do like Amazon for the services I do use with them, this to me only puts a small smudge on the company profile. but it does ask what kind of company is this? I thought it was a major retailer with very strong assets. All I am seeing is a scared company with no responsibility to their own credit or product. I do also see this a stopping millions of memberships to the prime membership since it makes it impossible to actually give this as a gift, because I wont offer a prime membership for a friend with my CC information on it. I do see that I could purchase a 100 dollar gift card and offer the prime membership to then and them actually able to pay with the gift card once they have put a CC on file but not forced to set up an auto renewal. Please tell me Amazon has finally grown big enough to support their own product.

  35. trying to follow instructions to download FREE Amazon Prime Videos. Followed instructions to point of getting 5 digit registration code. Was interrupted for a few hours, now the code is not being accepted. How do I get Downton Abbey on my Vizio TV for free?

  36. I have had the same experience as the other respondents – I never gave you an account number on which to charge the prime service. I signed up for the free trial on November 26. When we went to cancel the service at the end of the month, there was no record of an account for me. My credit card has now been charged $99. I will call the credit card company to protest the charge and have it removed from my bill. My past experience with Amazon has been positive and cooperative. The experience with Prime has been totally unsatisfactory.

  37. I have no amazon account yet I have had an unauthorised amount taken from my bank account how did this happen?..i did not give my bank details to amazon prime..i only viewed the site and NO PURCHASE WAS MADE..i will be in touch with my bank for refund first thing in morning..very cross with amazon..

  38. Amazon prime is great my only regret is that annual instead of monthly does not fit my budget.I am on disability and 99.00 dollars instead of 8 or 9 dollars a month I can not do.Sorry my 1 month is up 2/7/2015….I have enjoyed watching amazon prime.

  39. Amazon prime,
    I am disappoint with Amazon Prime
    Because ya didnt ask me without my
    permisson take my money out $99
    and pls refund back me $99.. Also
    please make sure close my acct
    Amazon Prime.. pls leave my money
    alone… Thanks, Kelli

  40. I am thoroughly flabbergasted by the audacity Amazon Prime has in regards to stealing my money. Simply by ordering a product through Amazon, Amazon has access to my personal banking information,takes advantage to deduct $99.00 for a membership I did not ask for. I will do my best never to use Amazon again.

  41. Please cancel membership for Amazon Prime, which I did not order or authorize. I spoke with your representive Jamie on Sunday, May 24, 2015. She was very professional and nice. She advised me that full cost of $105.68 will be refunded to my A/E credit card. Thank You

  42. I was charged $99.00 on my bank account for Amazon Prime Membership that I did not authorize. What kind of Scam is this place running? Deposit the money back in to my account today!

  43. I was charged $99.00 on my bank account for Amazon Prime Membership that I did not authorize. What kind of Scam is this place running? Deposit the money back in to my account today!

  44. I want my 106.43 dollars back into my account I never agreed to sign up Cancel me please and give me my money back.

  45. Hi

    I did not buy anythings from your website. I can not understand why there is a deposit from my account, and it is a huge number 106.92.

    Thank you.

    Weiwen Xiao


  46. Please refund my money 106.92, that was charged from my credit card on May 26. Actually, I did not buy anythings from your website.


  47. we use amazon all the time and are very well pleased. when I got my credit card statement this week I had been charged 99.00 dollars for amazon prime. I don’t know how this happened I didn’t even know what this was until I called my daughter and she explained it to me . I would like it canceled and reimburse me my money. please send me a response in an email. thank you

  48. ROCKS!!!!!!! After searching EVERYWHERE for an Amazon customer service phone number to stop a fraudulent charge I found the number here. Thanks!!!

  49. I was inquiring about signing up to PRIME but was very dismayed and troubled when I checked on the movie selection and the first thing I see is Amazon promoting White genocide with an interracial couple. You do know the agenda driven Liberals are heavily invested in promoting interracial relationships as opposed to White women with men of their own race. I found it very interesting that HULU did the very same thing I didn’t support their efforts to fundamentally transform America either. What you did wasn’t necessary it was putting a political agenda before good business sense. I doubt very much if I’ll ever sign up.

  50. I really like Amazon Prime, but my only issue is that they will have a television series and have a few of the seasons on prime and then I can’t watch anymore because I have to buy it. This makes me very upset, I understand y’all have to have a way to make money, but this just seems unfair. I would really appreciate if you could have all the television series finished so I could further enjoy my watching experience.
    Thank You.

  51. I don’t recall how I ever got involved with Amazon Prime. I get no advantage from it. In Feb. 2014 I was charged £49. In Feb 2015 the sum deducted from my account was £79.

    I would like to know how you justify this huge increase in cost and I would like to discontinue Amazon Prime altogether.

  52. The UK telephone number that you advertise is not recognized. I do not want to have anything to do with Amazon Prime. The charge has gone up from £49 to £79 with no explanation. Please reply to my email address.
    Janet Tait

  53. Ordered a textbook from amazon prime, promised that I would receive a textbook and access code for connect plus. I did not receive the access code and called customer service. All they could do was offer a refund and a $5 credit. This seems great except for the fact that their negligence will cost me over $100 to now try to find the same book bundle this late in the game. Super frustrating, when all I did was purchase a textbook early and expect to be given what I asked for, now I will have to foot the bill of trying to redo all of this with all the good offers already taken.

  54. Amazon is a joke. I ordered a $12 t-shirt for my daughter. A month later Amazon took it upon themself to deduct $99 from my bank account without my authorization for a Prime Membership. I have called 3 times to get a refund. Each time I have called they have told me they have no record of me calling. I am furious! This is such a scam! First they told me someone in Germany ordered it. Second story was I signed up for it. All lies. I have yet to get a refund!

  55. Order Placed on Monday, July 20, 2015

    Poldark is presented as season 1 and 2 but after ordering season 2 / episode 1, I discovered that season 2 is an entirely different version and cast––not stated in the pre-purchase description. VERY MISLEADING. It was not viewed.

  56. some ass hole keeps calling our home and speaking in Hispanic and then hangs up. I HAVE NOTHING TO DO WITH AMAZON PRIME. I NOW HAVE MY ATTORNEY LOOKING IN TO THIS.


  58. I was charged a membership fee of 107.17 that I did not authorize as soon as I saw I contacted Amazon Prime and they took care of it right, and also offered to remove my payment information. The customer service rep was very understanding and helpful. Thank you for the prompt service!

  59. Amazon did the right thing for me. They did deduct money from my debit account. After calling them they said they would replace it. We will see. If they do they are the one of only 2 companies that I consider reputable. The other is Avast anti-virus. The other 10 or so will earn themselves a place in all of the scam sites I can find (26 so far). If Amazon doesn’t do as they promised I will be back.


  61. everyone be aware this is happened to to many to trust them they charge your card without ever realizing it tell later..99$

  62. I am getting a lawyer and you can pay my bank fees I never talked or gave permission for you to take out money out of my account this is the way you do business you are not going to last if my bills dont get paid because the ‘refund still has not been done tomorrow i am on tuscon.s radio ,news ; what ever it takes to get out the truth on you shades tactics

  63. Wanted to congratulate you guys for the best commercial this year. Your advertisement with the injured white pup dog, and playing the Paint Your Wagon movie theme song with Lee Marvin. Who thinks of these…? Awesome.

  64. I did not authorize this account. Money has been taken from credit card. Discontinue inmediately my credit card charge. Please refund my money.

  65. Good morning. I was just charged 99.00 for a new amazon prime membership and I don’t even have amazon prime. So I would like to have this fixed and my money back really soon. I can’t afford to lose that money. Thank you

  66. Live chat is a real big joke. All I want to know is how to create a watch list for FREE PRIME MOVIES only, so I can select one to watch in the future. This is the most complex convoluted app ever. I am going back to Netflix. It appears I have wasted my money on Amazon Prime. When you can figure out how to make this more user friendly, let me know.
    Frustrated and seriously disappointed,
    Jude Kirby

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *