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Contact Amazon Prime Customer Service

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Contacting Amazon Prime Customer Service Center

Amazon.com is the world’s leading online retailer, providing products and services to millions across the globe. One of the more popular services is Amazon Prime. This service features free two-day shipping and reduced pricing on one-day shipping. Another feature of the service includes access to Amazon Instant Video service and access to Kindle books. Amazon Prime is a subscription-based service with a free trial.

A key feature of the service is the customer service. Not every Amazon customer is aware of Amazon Prime and could have questions and concerns. In the event they do, the customer support team is available 24 hours a day, 7 days a week.

Contact Info:

Phone Contact Numbers

Typically, customers wanting to contact the customer service department by phone will need to sign into their Amazon.com account. We found phone numbers listed in an obscure on the site and listed them below. All of the numbers are tested and direct customers to the customer service team.

  • Customer service (U.S.): 1-866-216-1072
  • Customer service (UK): 0800-2796620
  • Customer service (International): 1-206-266-2992

Mailing Address

Amazon Prime1200 12th Ave. SouthSte. 1200Seattle, WA 98144-2734

Official Website

The official Amazon Prime website http://www.amazon.com/gp/prime?ie=UTF8&*Version*=1&*entries*=0 provides details relating to the service, including, free two-day shipping, unlimited streaming moves and television shows and access to Kindle books. Customers can also sign up for a 30-day free trial.

Customer Service Email

Customers can contact the customer service department with questions and concerns relating to Amazon Prime here https://www.amazon.com/gp/help/contact-us/general-questions.html?ie=UTF8&nodeId=518316&type=email&mode=&skip=true#a. In order to send a message to the customer service team, you will need to have an Amazon.com account or create an account. Since we currently are an Amazon member, we sent a message asking about the free trial.

Customers can also attempt to contact the customer support team on the website and through social media, including:

Our Experience

Contacting Amazon Prime was a pure delight. We didn’t have to wait through a lengthy automated system; just a few options one being the customer support team. When the customer service agent answered the call, they were cheerful and ready to assist. We asked the representative to explain the process of canceling an Amazon Prime membership prior to the end of the free trial.

The agent explained the most efficient option is for customers to contact the customer service department a minimum of one business day prior to the end of the free trial to cancel the service. This way, there is no lag and the customer’s credit card will not be charged. We were pleased with the call and the overall result. We want to hear if your experience resembled our experience. Share your store with us in the comment section below.

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2 Comments on “Contact Amazon Prime Customer Service
  1. money has been taken from my account i did not give my credit card details to your company how did you get money from my account micheal o connell cork city sourthern ireland i can not find no for you

  2. I received an email on Jan.15,2014 saying I am not an amazon prime member only to notice on bank statement in amount of $79.00 was deducted from my account on 1/9/2014@3:56:01pm. Did not authorize this please refund

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