amazon-prime

Contact Amazon Prime Customer Service

Contacting Amazon Prime Customer Service Center

Amazon.com is the world’s leading online retailer, providing products and services to millions across the globe. One of the more popular services is Amazon Prime. This service features free two-day shipping and reduced pricing on one-day shipping. Another feature of the service includes access to Amazon Instant Video service and access to Kindle books. Amazon Prime is a subscription-based service with a free trial.

A key feature of the service is the customer service. Not every Amazon customer is aware of Amazon Prime and could have questions and concerns. In the event they do, the customer support team is available 24 hours a day, 7 days a week.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Typically, customers wanting to contact the customer service department by phone will need to sign into their Amazon.com account. We found phone numbers listed in an obscure on the site and listed them below. All of the numbers are tested and direct customers to the customer service team.

  • Customer service (U.S.): 1-866-216-1072
  • Customer service (UK): 0800-2796620
  • Customer service (International): 1-206-266-2992

Mailing Address

Amazon Prime1200 12th Ave. SouthSte. 1200Seattle, WA 98144-2734

Official Website

The official Amazon Prime website http://www.amazon.com/gp/prime?ie=UTF8&*Version*=1&*entries*=0 provides details relating to the service, including, free two-day shipping, unlimited streaming moves and television shows and access to Kindle books. Customers can also sign up for a 30-day free trial.

Customer Service Email

Customers can contact the customer service department with questions and concerns relating to Amazon Prime here https://www.amazon.com/gp/help/contact-us/general-questions.html?ie=UTF8&nodeId=518316&type=email&mode=&skip=true#a. In order to send a message to the customer service team, you will need to have an Amazon.com account or create an account. Since we currently are an Amazon member, we sent a message asking about the free trial.

Customers can also attempt to contact the customer support team on the website and through social media, including:

Our Experience

Contacting Amazon Prime was a pure delight. We didn’t have to wait through a lengthy automated system; just a few options one being the customer support team. When the customer service agent answered the call, they were cheerful and ready to assist. We asked the representative to explain the process of canceling an Amazon Prime membership prior to the end of the free trial.

The agent explained the most efficient option is for customers to contact the customer service department a minimum of one business day prior to the end of the free trial to cancel the service. This way, there is no lag and the customer’s credit card will not be charged. We were pleased with the call and the overall result. We want to hear if your experience resembled our experience. Share your store with us in the comment section below.

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252 Comments on “Contact Amazon Prime Customer Service
  1. money has been taken from my account i did not give my credit card details to your company how did you get money from my account micheal o connell cork city sourthern ireland i can not find no for you

  2. I received an email on Jan.15,2014 saying I am not an amazon prime member only to notice on bank statement in amount of $79.00 was deducted from my account on 1/9/2014@3:56:01pm. Did not authorize this please refund

    • You have taken £79 out of my bank on the 4/4/16 I did not authorise this & I would like you to refund it back in but by the sounds of it you do it all the time to your customs . Surprise surprise can’t find a phone number so if I don’t get any reply I will be take in legal advise

  3. News your asistente,I`m truncado yo enrol on prime ,but unable yo do so ,I`m diversas,in Panama Republic 9F Panama And will like yo Jokin Prime ,patente will be true a visa crediticia Carod.

  4. I NEVER ORDERED AMAZON PRIME AND YOU CHARGED ME FOR IT ….I AM GOING TO REPORT THIS TO BETTER BUSINESS BUREAU THIS IS A SCAM YOU HAVE DONE THIS TO SEVERAL PEOPLE SOUNDS LIKE A CLASS ACTION SUIT !!!!!

  5. How do you get away with steeling people’s money. Right…. Free trial, you can cancel anytime!! The only problem is that there’s no way you can cancel !!! What a scam you have going.

  6. Did not Authorize a $99 charge for Merchandise-DIRECT MARKETING-CONTINUITY SUBSCRIPTION. CANCEL any service that I supposedly have with you and REFUND my account! I was never issued any notification from you at all.

  7. Today I have received an SMS (at 1.17 AM) informing me that an amount of Rs.6578.92 has been withdrawn from my SB Account no. 015472 at AmazonPrime on 25.06.2014 22.08(SAF). In this regard I wish to state that I have not authorized Amazon to automatically debit my card account for any membership or for buying any goods or services against my debit card from Amazon. This automatic debit has not been authorized by us. Hence I request you to cancel the debit and re credit my account with a sum of Rs. 6578.92 immediately.

  8. Have been trying to get a verification of my prime cancellation before money gone from my account. Not easy

  9. I am not a memeber I have called before about a refund and not to use my credit card number and you keep charging me for the fees!!! I want a refund and It’s extremely hard to reach you people

  10. Money was taken from my account on 08/08/14 and I gave no one permission to take any money from my account !!!!!! This is very unprofessional and down right wrong if you guys feel as though taking money out of innocent hard working people accounts!!!!! I won’t both of my refunds back!!!!!!!

    Signed
    A Anger Single Mother

    • I don’t appreciate being charged 99dollars for prime when I did not order it. But after calling prime it was easy to cancel.

  11. I am watching Endevaour and it reloads every two minutes.
    What is the problem. It is 8:30 on wednesday , august 20th, 2014.
    Help!!!!!!

  12. My order #00263592764347436 I told UPS to return it to you. They had me waiting two days for that package and they never came. I made a formal complaint to UPS and now one to you.i shop a lot on Amazon but if my packages continue to come via UPS and I have this problem I’m going to have to stop shopping Amazon. I am waiting for my account to be credited 27.76 but I also hope Amazon will look into this problem and get back to me. Thankyou. , JoAnn Gizze

  13. Hello all… I was charged a prime time membership fee deducting $107.17 from my bank account when I did not sign up for such… I called Amazon to ask them to return my money to my account and dont do it again… Technology… smh!!

  14. I see as to reading other comments as to money being taken from a checking acct I Do Not Use For This Type of purchase REFUND REQUESTED!! This is an illegal action I never authorized this payment . And seeing the other comments this is a reoccurring issue on ur company and had better be corrected and not happen again!!!!!!

  15. Sep. 04, 2014
    To Whom It May Concern:
    Greetings,
    I recently joined Amazon Prime, and for a while everything went as I expected. Orders arrived within the 2 day limit, ad pricing was shown upfront. However, I seem to be running into headwinds with recent orders, for instance; I am at my wits end when trying to use your site because it’s become so convoluted.
    -Wade Hampton

  16. I think my 30 day free trail should start after i get to use the amazon prime movies i cant even watch any i download silver scropt i still cant watch any movies on the amazon prime it keeps telling me to download silver script

  17. How in the world do you have the audacity to charge my debit card $99.00 for a $45.00 item I bought a month ago online and then say I authorized the charge when I bought the item? That is down right theft. If I bounce checks what am I to do? Just pay them? Non english speaking phone operator said would be returned in 3 to 5 days, Sure didn’t give me any warning when you took it.

  18. I am a college student who took advantage of the trial when ordering books. Today they deducted $108.00 from my account WITHOUT MY AUTHORIZATION. Need to credit it back ASAP.

  19. I do not want to join this program. And this is the second time I complaint about that. You made a charge my money 107.17$ and 35$ for OVERDRAFT FEE FOR TRANSACTION POSTED ON 10/20. Please return this fee for me.

  20. Nunca abrí ni pedí nada a su empresa, me hicieron un fraude cargando a mi tarjeta de crédito $1, 448.00, 104.00 dls., veo que esto es recurrente, procederé a denunciar a las autoridades, nunca he dado los datos de mi tarjeta, que pasa, que clase de gente son ustedes, dejen de robar.

    • Deje que su banco los llame..Asi fue que me devolvieron mi denero para tras en me account. No los llame otra ves llame mi banco y esplique que me sacaron dinero y no le di permiso. En unos 10 dias me volvieron el dinero para tras. Perdone mis errores. No escribo espanol muy bien pero trato, que no??

      Suerte

  21. I am trying to get to my Amazon Prime membership info and it is telling me I am not an Amazon Prime Member. That is strange as you took the $99 fee from my credit card after the 30 day trial. If you took my money then why does it tell me I am not a member??

  22. You charged me 99 dollar membership for some thing that I have no Idea what it is for. Last months credit card you took out 99
    dollars and I want iot back. I don’t know how you get by with this.

  23. I didn’t know amazon prime took any money from my account until the fraud squad from my bank called asking if I had made an authorized purchase from amazon prime which I did not.

    There was no notice E-mail, or even a dialog letting me know that my 30 day free trial had expired or that they would automatically withdraw any fees from my account.

    This is fraud and illegal we should have the option to say no to any automatic withdrawal.

  24. I need instant action with regard to the email I sent to Amazon prime yesterday (04/12/14) regarding the £79 taken from my bank account on 26/11/14. At NO TIME have I given consent for this membership to be actioned and therefore. this is a fraudulent action by Amazon and therefore expect this money to be reimbursed. I will require an email TODAY to confirm that this has happen

  25. I was charged 102.77 for membership that I did not authorize I am not a member call them and they said that it will be removed but call my credit card and changed number to be sure that it doesn’t happen again

  26. I purchased a Joola Indoor Table Tennis Table (Order# 113-37226098-9490642). The table is great. It arrived on time. It was placed where I wanted it, unpacked, and checked to see if all the parts were shipped. They were and the table was put together in less than 20 minutes. Our extended family has use the table for three plus weeks. It is superior to the other two I purchased for other family members the last two Christmas seasons.

    If asked, I would be very happy to recommend this table to others.

    Sincerely,

    Bob Pivec

  27. Hello,

    This is the Olsen family. We just spent 50 minutes on the phone with Christine, a customer service representative. We just wanted to let you know that she did a phenomenal job helping us with our complicated problem. She spoke to multiple members of our family, was extremely friendly and patient, and represented your company in a very positive way! This seems to be rare with customer service nowadays, and we just wanted to share our appreciation. You have a very talented employee on your team! :)

    Thank you and happy holidays!

    The Olsen Family

  28. I am very disillusioned with your service. I was very excited to see that you had the TV series “Justified” (one of my favorites and an instant classic) available for streaming. Based upon this, I started the month free subscription. Thankfully you offered that, because other than “Justified”, I see nothing else that Amazon Prime offers over Netflix that I would be interested in, therefore, I would’ve flushed $99 down the drain!

    I also just started my DVD by mail subscription in addition to my streaming subscription from Netflix. All 8 of the movies I have put in my Netflix queue so far, that I will receive for FREE as part of my subscription, would cost me extra money, MUCH EXTRA MONEY through Amazon Prime………..ALL 8! You have none of them as part of my subscription! Titles such as “Gravity”, “We’re the Millers”, “Zero Dark Thirty”, one that’s 13 years old “The Last Castle”, and even one that’s 23 years old “Nothing but Trouble”, that’s pretty pitiful!

    I do realize there are other perks through Amazon Prime such as: free shipping, books, music, etc, but those perks are of little consolation to me as I don’t make very many purchases, nor listen to much music, nor read many books. I am an avid TV and movie buff. Other than “Justified”, which caught my eye instantly, I don’t see much else that will retain me as a customer.

    If I am missing something, could you please point it out to me? For example: movies that you get before, or instead of Netflix? Or perhaps TV shows, other than “Justified” you have that Netflix doesn’t?

    I don’t understand how Netflix can offer every single movie I have chosen so far for free, yet you charge for every single one! I don’t know how you expect to retain customers when you charge for practically everything!

    When my free trial is up, please don’t charge my credit card anything unless you have pointed out something I have missed.

    Sincerely,
    Robert M. Lacy Jr.

  29. why did you take $99.00 from my account I please want you to end membership and put my money back in my account

  30. I notice £63.54 has been taken from my account without my authorization, I would be grateful if you refund the money to my account. I am a pensioner and cannot afford for money to be taken without my knowing. I am not aware of signing for prime membership. Up until now I have always found the service from Amazon excellent. I would like to know what this money was taken for. Thank you Marion Dempster

  31. I received a letter from you dated 1-10-15 saying I have an Amazon Prime account with you as of August 16, 2014. I do not remember signing up for the account and sincerely request you refund the balance of the account of $41.00 plus cents in addition to the $58.00 plus account you are refunding because I to my American Express account ending in ****4009

  32. Same here I never authorized funds to be taken out of my checking and when I called was told it would be refunded in 2-3 business days it has been 2 months and still no refund and still trying to get my 99.00 back.

  33. I have not signed up to amazon prime and on the 8th December 2014 you have charged me £79.00. Please refund and make sure this does next year. As my bank says this is happening to many of their customers. I await your reply to

  34. Well I have some really mixed emotions about this service. Not being able to pay with a gift card for the yearly membership I do not understand at all. I know no company likes being paid with a gift card. To me the only thing I see from this is that the company has no faith in its own product when I do have a card on file but wish to only pay the subscription fee for the account with a card someone purchased with money. The only thing I see is a greed filled have to set up an automated payment regardless if that is what is wanted or not. I do like Amazon for the services I do use with them, this to me only puts a small smudge on the company profile. but it does ask what kind of company is this? I thought it was a major retailer with very strong assets. All I am seeing is a scared company with no responsibility to their own credit or product. I do also see this a stopping millions of memberships to the prime membership since it makes it impossible to actually give this as a gift, because I wont offer a prime membership for a friend with my CC information on it. I do see that I could purchase a 100 dollar gift card and offer the prime membership to then and them actually able to pay with the gift card once they have put a CC on file but not forced to set up an auto renewal. Please tell me Amazon has finally grown big enough to support their own product.

  35. trying to follow instructions to download FREE Amazon Prime Videos. Followed instructions to point of getting 5 digit registration code. Was interrupted for a few hours, now the code is not being accepted. How do I get Downton Abbey on my Vizio TV for free?

  36. I have had the same experience as the other respondents – I never gave you an account number on which to charge the prime service. I signed up for the free trial on November 26. When we went to cancel the service at the end of the month, there was no record of an account for me. My credit card has now been charged $99. I will call the credit card company to protest the charge and have it removed from my bill. My past experience with Amazon has been positive and cooperative. The experience with Prime has been totally unsatisfactory.

  37. I have no amazon account yet I have had an unauthorised amount taken from my bank account how did this happen?..i did not give my bank details to amazon prime..i only viewed the site and NO PURCHASE WAS MADE..i will be in touch with my bank for refund first thing in morning..very cross with amazon..

  38. Amazon prime is great my only regret is that annual instead of monthly does not fit my budget.I am on disability and 99.00 dollars instead of 8 or 9 dollars a month I can not do.Sorry my 1 month is up 2/7/2015….I have enjoyed watching amazon prime.

  39. Amazon prime,
    I am disappoint with Amazon Prime
    Because ya didnt ask me without my
    permisson take my money out $99
    and pls refund back me $99.. Also
    please make sure close my acct
    Amazon Prime.. pls leave my money
    alone… Thanks, Kelli

  40. I am thoroughly flabbergasted by the audacity Amazon Prime has in regards to stealing my money. Simply by ordering a product through Amazon, Amazon has access to my personal banking information,takes advantage to deduct $99.00 for a membership I did not ask for. I will do my best never to use Amazon again.

  41. Please cancel membership for Amazon Prime, which I did not order or authorize. I spoke with your representive Jamie on Sunday, May 24, 2015. She was very professional and nice. She advised me that full cost of $105.68 will be refunded to my A/E credit card. Thank You

  42. I was charged $99.00 on my bank account for Amazon Prime Membership that I did not authorize. What kind of Scam is this place running? Deposit the money back in to my account today!

  43. I was charged $99.00 on my bank account for Amazon Prime Membership that I did not authorize. What kind of Scam is this place running? Deposit the money back in to my account today!

  44. I want my 106.43 dollars back into my account I never agreed to sign up Cancel me please and give me my money back.

  45. Hi

    I did not buy anythings from your website. I can not understand why there is a deposit from my account, and it is a huge number 106.92.

    Thank you.

    Weiwen Xiao

    1

  46. Please refund my money 106.92, that was charged from my credit card on May 26. Actually, I did not buy anythings from your website.

    Weiwen

  47. we use amazon all the time and are very well pleased. when I got my credit card statement this week I had been charged 99.00 dollars for amazon prime. I don’t know how this happened I didn’t even know what this was until I called my daughter and she explained it to me . I would like it canceled and reimburse me my money. please send me a response in an email. thank you

  48. Contactcustomerservicenow.com ROCKS!!!!!!! After searching EVERYWHERE for an Amazon customer service phone number to stop a fraudulent charge I found the number here. Thanks!!!

  49. I was inquiring about signing up to PRIME but was very dismayed and troubled when I checked on the movie selection and the first thing I see is Amazon promoting White genocide with an interracial couple. You do know the agenda driven Liberals are heavily invested in promoting interracial relationships as opposed to White women with men of their own race. I found it very interesting that HULU did the very same thing I didn’t support their efforts to fundamentally transform America either. What you did wasn’t necessary it was putting a political agenda before good business sense. I doubt very much if I’ll ever sign up.

  50. I really like Amazon Prime, but my only issue is that they will have a television series and have a few of the seasons on prime and then I can’t watch anymore because I have to buy it. This makes me very upset, I understand y’all have to have a way to make money, but this just seems unfair. I would really appreciate if you could have all the television series finished so I could further enjoy my watching experience.
    Thank You.

  51. I don’t recall how I ever got involved with Amazon Prime. I get no advantage from it. In Feb. 2014 I was charged £49. In Feb 2015 the sum deducted from my account was £79.

    I would like to know how you justify this huge increase in cost and I would like to discontinue Amazon Prime altogether.

  52. The UK telephone number that you advertise is not recognized. I do not want to have anything to do with Amazon Prime. The charge has gone up from £49 to £79 with no explanation. Please reply to my email address.
    Janet Tait

  53. Ordered a textbook from amazon prime, promised that I would receive a textbook and access code for connect plus. I did not receive the access code and called customer service. All they could do was offer a refund and a $5 credit. This seems great except for the fact that their negligence will cost me over $100 to now try to find the same book bundle this late in the game. Super frustrating, when all I did was purchase a textbook early and expect to be given what I asked for, now I will have to foot the bill of trying to redo all of this with all the good offers already taken.

  54. Amazon is a joke. I ordered a $12 t-shirt for my daughter. A month later Amazon took it upon themself to deduct $99 from my bank account without my authorization for a Prime Membership. I have called 3 times to get a refund. Each time I have called they have told me they have no record of me calling. I am furious! This is such a scam! First they told me someone in Germany ordered it. Second story was I signed up for it. All lies. I have yet to get a refund!

  55. Order Placed on Monday, July 20, 2015

    Poldark is presented as season 1 and 2 but after ordering season 2 / episode 1, I discovered that season 2 is an entirely different version and cast––not stated in the pre-purchase description. VERY MISLEADING. It was not viewed.

  56. some ass hole keeps calling our home and speaking in Hispanic and then hangs up. I HAVE NOTHING TO DO WITH AMAZON PRIME. I NOW HAVE MY ATTORNEY LOOKING IN TO THIS.

  57. SOME JERK KEEPS CALLING OUR PHONE NUMBER. WE ARE ELDERLY AND IN BED MOST OF THE TIME. STOPING CALLING US!!!! WE DO HAVE AN ATTORNEY AND HE WILL BE CONTACTING YOU SOON! JERK! WE WANT NOTHING TO DO WITH AMAZON PRIME TIME;

  58. I was charged a membership fee of 107.17 that I did not authorize as soon as I saw I contacted Amazon Prime and they took care of it right, and also offered to remove my payment information. The customer service rep was very understanding and helpful. Thank you for the prompt service!

  59. Amazon did the right thing for me. They did deduct money from my debit account. After calling them they said they would replace it. We will see. If they do they are the one of only 2 companies that I consider reputable. The other is Avast anti-virus. The other 10 or so will earn themselves a place in all of the scam sites I can find (26 so far). If Amazon doesn’t do as they promised I will be back.

  60. I JST ORDERED AN EKINDLE BOOK CALLED SAMSUNG GALAXY 4 MANUEL AND WHEN I REVIEWED THE ORDER I FOUND THAT YOU HAVE CHARGED IT TO LEILANI PACHECO DATTA IN HAWAII INSTEAD OF TO MY ACCOUNT UNDER ARTHUR G. THOMAS AT 702 S. MERIDIAN RD. SPACE 842 IN APACHE JUNCTION, AZ. PLEASE CORRECT THIS ERROR IMMEDIATELY AND EMAIL ME AT THE ABOVE EMAIL

  61. everyone be aware this is happened to to many to trust them they charge your card without ever realizing it tell later..99$

  62. I am getting a lawyer and you can pay my bank fees I never talked or gave permission for you to take out money out of my account this is the way you do business you are not going to last if my bills dont get paid because the ‘refund still has not been done tomorrow i am on tuscon.s radio ,news ; what ever it takes to get out the truth on you shades tactics

  63. Wanted to congratulate you guys for the best commercial this year. Your advertisement with the injured white pup dog, and playing the Paint Your Wagon movie theme song with Lee Marvin. Who thinks of these…? Awesome.

  64. Subject: HP PC need the product number for Windows 8 on the PC

    Dear Sir or Madam:

    I am in need of the Product Number for Windows 8 that came on the PC from the order below. I have moved to Windows 10 and have to enter the Windows 8 product number to activate the system.

    Thanks for the support.

    Sam Searcy
    dcmi@ix.netcom.com
    303-617-6272
    ————————————————————–

    Ordered on November 4, 2014 Order# 113-9197981-2155405
    View or Print invoice
    Shipping Address
    • Joan M. Searcy
    • 6272 S Blackhawk Ct
    • Centennial, CO 80111-6072
    • United States
    Payment Method
    **** 7581
    Apply gift card balance

    Apply
    Order Summary
    Item(s) Subtotal:
    $772.46
    Shipping & Handling:
    $0.00
    Total before tax:
    $772.46
    Estimated tax to be collected:
    $0.00
    Grand Total:
    $772.46
    Transactions
    Items shipped: November 5, 2014 – Visa ending in 7581: $66.47
    Items shipped: November 5, 2014 – Visa ending in 7581: $705.99

  65. THIS HAS NOTHING TO DO WITH CUSTOMER SERVICE FOR ME ACTUALLY, BUT MY VIEW ON THE CUSTOMER SERVICE IN SHOWING US WHAT KIND OF THOUGHTS YOU WANT TO INSTILL IN US–AND IT’S WORKING!! EVERY TIME I SEE THAT COMMERCIAL WITH THE POOCH WITH THE BROKEN LEG, WATCHING AS HIS PEERS ROMP AND RUN AND HE CANT, TILL THE FELLA TURNS HIS LIFE AROUND WITH AN AMAZON PRIME ITEM, WARMS THE OLD COCKLES OF MY HEART AND
    RENEWS MY FAITH IN THE FORTUNE 500 GROUP. THANK YOU. IN FACT, IT JUST PLAYED NOW!!

  66. OH, OK–MODERATION. I AGREE WITH WILLIAM HARLAN ABOVE- IT IS
    AWESOME AND IT JUST PLAYED NOW. SORRY I WROTE TOO MUCH. PLEASE LEAVE IT ON FOR A LONG TIME. KUDOS TO THE PERSON OR
    PERSONS THAT THOUGHT OF THAT ONE. I JUST WANT TO HUG EVERYONE WHEN I SEE IT. THANKS.

  67. I did not authorize this account. Money has been taken from credit card. Discontinue inmediately my credit card charge. Please refund my money.

  68. Good morning. I was just charged 99.00 for a new amazon prime membership and I don’t even have amazon prime. So I would like to have this fixed and my money back really soon. I can’t afford to lose that money. Thank you

  69. $99 was taken from my account on my debit card this was not authorized did not know how much membership was going to be so cancel membership and return my $99 immediately I don’t want this membership I’M a disabled Veteran and can’t afford this so Please put my money back on my card you have the card number this needs to be done today

  70. I contacted Amazon Prime to cancel membership before the deadline; however I’ve now been charged $99. Please credit my account immediately and AGAIN cancel the membership. I do not want PRIME, but I will continue to order from Amazon.com

  71. i cannot get through to customer service. My card was charged after I cancelled my account. Your website doesn’t work. It won’t let me send an email. I get hung up on when I call. You cannot rob people! This is unfair. Thanks to you, I couldn’t pay my bills

  72. In August of this year I ordered 3 pounds of beeswax and 3 pounds of sulfur powder through Amazon. Then in September you automatically filed a claim of $99.00 against my account. I never authorized anything of the sort and when I notified my bank of the matter, they paid you anyway. Then they seized the remaindered of my money in the account and froze it. As of today my balance reads $0.00. In total I have been ripped off for $183.28 between you and Green Dot Bank.
    So I have made an appointment with Federal Prosecutors in downtown Omaha. I’m just giving you the heads up as a good Christian man that I’m going to filing criminal charges of theft against you and Green Dot Bank.
    You may want to notify your company lawyers of the future forthcoming events. Not to mention the negative publicity you’re about to acquire.

  73. Amazon filed an unauthorized claim against my account and ripped me off for $99.00. When I notified Green Dot Bank of this, they not only paid this claim anyway but they also deactivated my card, froze my account and reduced my remaining balance to $0.00. Someone is going to face criminal charges and go to prison for these thefts.

  74. Live chat is a real big joke. All I want to know is how to create a watch list for FREE PRIME MOVIES only, so I can select one to watch in the future. This is the most complex convoluted app ever. I am going back to Netflix. It appears I have wasted my money on Amazon Prime. When you can figure out how to make this more user friendly, let me know.
    Frustrated and seriously disappointed,
    Jude Kirby

  75. this has got to be the worst service it iis impossible to get a phone number the site wont let me get any usefull information

  76. £79.00 has been taken from my account without autherisation i paid postage so as to avoid this and yet thy still took it

  77. I only wanted to purchase a video rental, not sign up for a years membership.
    You can do better than that.

  78. Please u will pay back to my cbs bank soon it was 108.41 . 43140 post dda preauth 025663 I want to cancel Amazon prime membership

  79. I have been paying my amazon prime membership to watch the films and have not been able to log into my account for months. Can’t get hold of anyone to sort the problem out. This company is a con. Shop somewhere else and pay a few extra quid.

  80. Good day I purchased a doc mcstuffins doll with the doc mobile and give it today for her birthday but doc doll does speak as it should pressing the button on her chest. She was sorely disappointed..Order#109-4370403-0252231

  81. Hi,
    I’ve tried out Amazon Prime for 1 month,and cancels it after they’ve charged me 99$,I got all the money back,but now my prime is cancelled and they still charged me 49€,I haven’t ordered anything so why did that happen?,how can I get my money back?

  82. I was just charged $99 for Amazon Prime. Amazon Prime gave me free 30 days. I want $99 credited back to my charge card. I did not authorize the $99 charge.

  83. I revived an email from your self’s telling me you were going to put £79 back in my bank as I cancelled amazon prime as yet this as not yet come threw and was 5 days ago

  84. What/where is my account log in info? Sadly I didn’t cancel this prior to the end of the trial, but I have no idea how to access as it was never sent to me. Please advise. I’m going to give this a year and we’ll see…..

  85. I am so cross to discover £79.00 has been charged to my bank account for something I know nothing about! How can this happen? It has caused me so much stress that I have had to cancel arrangements for today!

  86. I placed an hour on 10-15-2015 for a fla gator mancave banner & a camo flag!!!!!!
    The banner was supposed to be shipped free 2day delivery??? and the flag to be delivered by 10-19-2015 . Again Amazon you have disappointed me again for the 3rd or the 5th plus ( TIME ) It is 9:22pm Saturday night and I still haven’t gotten my order!!! The banner has yet to be delivered???? Amazon, you offer these different delivery options but you can’t back it up??? My son and his family came down from Tn. And I was going to give them the banner but it did not arrive at ALL!!!! Thanks Again Amazon!!!! Disappointed Customer Again!!!!!!!!!!!!!!!!!

  87. I have a major problem with multiple Google accounts I cannot access&there are 2 or 3 Google Play accounts who have my debit card# &are id theft illegitimate accounts. Also, Google drafted my checking 4times in Sept 015 & I would like for Google 2find out what devices accessed the google play account

  88. I do not appreciate being charged 99dollars for prime when I did not order it. After calling customer service it was canceled. What a bother.

  89. I sign up some time ago but don’t have any information. I don’t even have no knowledge of what my account number is. Please respond
    Linda Jonesa

  90. What is the mater with you people ?? You’ve got a good company, why can’t you post your phone number like any one else? Do you really need the money that bad ?

  91. amazon prime took £79 out of my bank account which I did not know if I had know I would not have order anythink as I am a hard worker and you take money without telling I would like it back as it was a one of purchase I will not be using it again

  92. Someone has fraudulently registered me for Amazon Prime Membership. I did not sign up for this membership. I have had to block the original debit card from my bank. The membership amount was $106.93. This amount must be refunded to me. Please let me know immediately when that transaction can be completed.

  93. I have been a longtime customer of Amazon, accnts XX/XX Amazon is now my go-to source for everything and why I signed up for Prime at the cost of $99 – and I’m not even working. I wanted to try Fire and other innovative things plus have a laundry list of things we need but hadn’t gotten around to ordering.

    Yesterday I looked at a battery for my husbands Prius this is something we need now. Today, the $147. price went up to 152 as I was ordering. Then, it went up officially. The 147 battery I could “request” and it would be sent “when available”. The prices for all choices got higher and higher and only like one or two accepted Prime. I got it somewhere else for the same price but took me all day. And having to hunt for the things we need will be agreat inconvenience but I wish to sever using Amazon as my store.

    Amazon made my life difficult when I needed something the most. Since you are unreliable and I can never know when this may happen again, I wish to end using Amazon account as primary vendor it will only be used as a last resort and I’m willing to pay another vendor more to be rid of your deceptive practices.

    When you game your customers to exact the highest possible amount it is so over afaic. I greatly resent horse-trading gamesmanship. Thrill is gone and you now join the junk heap of crappy services I refuse to tolerate as a regular customer. I do not want offers or anything to stay. This was one of the worst days I have had in a very long time.

    All I want is my Prime membership refunded, this is the only way it can be made whole. Please don’t blame your hardworking employees who have suffered enough this is Amazon’s problem as you clearly have a policy which is preset to screw your customers as much as possible. -sc

  94. I purchased some items from you and at the end it asked if I would like to received a month free membership to Amazon Prime and I replied yes. Well, the next day you took $100.20 from my account! This has happened to me three times this year! Please replace this money ASAP! I am not calling the better business bureau about this! (I was told that my money would be in my account within 2-3 business days). This is money that I had in my account to pay a bill and now that it is due, I don’t have it. This has been the 3rd time you have done this to me!!!

  95. Please cancel my membership NOW! When I joined I was unaware of the price
    of the membership. I DO NOT WANT ANY FURTHER DEALINGS WITH YOU!!
    The amount of $107.17 was charged to my visa card ending with digits 3457.
    Please refund my money on this card asap.
    Thank you
    Frances Rushing

  96. Please cancel my membership Prime. I was unaware of the price of the membership Prime. ($107.17). Please refund this amount to my visa card

    Thank you
    Frances Rushing

  97. I called Amazon prime service. The first call taker could not understand that I needed technical support because my TV which was receiving Amazon Prime TV service stopped working. I finally got to a tech support guy. I asked him for a direct number to Amazon Prime Tech support and he disregarded my question. He then asked me one question and disconnected me. So far no call back. No one gives you their name or asks for a call back number if you are disconnected. This company needs some Customer Service help quick!

  98. You guys need to compete against netflix better then what you guys are doing with movies. their product is giving lot of problems and im thinkin that is not worth to having them.

  99. Tonight I was trying to place an order with Amazon that said that is qualified for free shipping, but when I went to check out…it read $8.31 for shipping. Then I noticed that the “free” amazon prime trial was there. I had done the free trial in the past, but I thought it would direct me to a place to sign up for my daughter. Instead it charged my credit card for the Prime membership immediately. Now I am down the $99 plus an additional $1 for something (I have no idea what) plus the cost of the things that I ordered. I cancelled the membership, but it says I have to wait for it to process and then 2-3 days more for refund. All this…and the order stated “Congratulations your order qualifies for FREE shipping”! I shop with Amazon a lot, but this has me frustrated.

  100. I was charge $100 on my card even though I canceled my membership can I have my refund back in full I do not want to be charged I did not agree to anything yearly

  101. Still haven’t seen the refund you promised for the membership I never used. Never ordered anything and canceled my membership, was told I would receive the refund on my Credit Card. Haven’t gotten it yet. THanks, Jimmy

  102. Money was taken from my banking account. As a student, I am given a free subscription. Apparently, at some time, I am back charged the amount of the student membership. Without any notification, money was drafted from my account. I notified my banking institution, who informed me that this is your standard practice. As a result, I have not only incurred your fee, but additional banking fees. their should at least be some form of notification prior to drafting from my account to give me an option of continuing this service. I was automatically enrolled as a student into the free subscription. Had I known this was going to happen, I would have declined it then. You live and you learn, but I fault Amazon for their immoral business practices in tryin to trick people into a subscription. If your product is that great, you should have to use trickery.

  103. 79 pound has been taken out my account!! I am not even a prime member I want my money back or ill take this matter further as this is theft , and this is now the second time!

  104. Dear Amazon,

    Thanks for your 30 days free trying Amazon Prime service. Prime service is great, but for know, I do not need it. So please cancel it, and return the membership fee 106.92USD that you charged me today. I know that I have to cancel the membership within 30 days, but I was so busy and forgot to cancel it. Today I got bank alert that you charge me the member fee, so I am writing this email for you. Hope that it can help to cancel the membership and get back the the fee. Thank you!

  105. Please cancel my Amazon Prime membership. I was unaware of the price of the membership Prime. ($106.92). Please refund this amount to my master card.

    Thanks you,
    Tam Di

  106. I have two packages that were suppose to be delivered by 8pm today, at least that was on the tracking line, but NO SHOW. So a few minutes ago I get on the computer to check on the status and this is what I found SHIPMENT UPDATE DEC. 6 9:47 SHIPPMENT ARREIVED AT AMAZON FACILITY NEWARK, CALIFORNIA US Carrier: USPS, Tracking #: 9361289878108411559889
    So why in the world would you send me the wrong information (arriving today Dec. 6 by 8pm) when it arrived in Newark 9:47 I’ve been expecting my items all day. Not a happy customer.

  107. I would like to cancel my subscription to Amazonprime!I regestered for free trial theother day and did not even get my full 2 days free shipping.I have an android phone and followed instructions and prompts mentioned by Instructions to watch vidios but was unable to make it work.please note that I realize some vidios are syreamed ans some arnt.sooo dissapointeded will I still get items orderd if I cancel now?

  108. Dec.8,2015 I ordered on amazon prime I wish to cancel membership ,you advised me to cotact customer service,can I have a phone number please,or directions on how to reach them ie link

  109. Please refund my account with £79 I have not set up this account I wanted a 30 day trial not to submit this payment please refund me thanks

  110. I never agreed to pay $100 for Amazon Prime. It was taken from my bank account without my knowledge or consent, causing balance to drop below zero and now I owe the bank $35 in bounced check charges in addition to the $100 you stole. I trusted you with my bank account information and this is what I get. You steal $100 from a grandmother raising her granddaughter on Food Stamps since they laid off 15 people Sept. 4. You ought to be ashamed.

  111. I never agreed to pay $100 for Amazon Prime. It was taken from my bank account without my knowledge or consent, causing balance to drop below zero and now I owe the bank $35 in bounced check charges in addition to the $100 you stole. I trusted you with my bank account information and this is what I get. You steal $100 from a grandmother raising her granddaughter on Food Stamps since they laid off 15 people Sept. 4. You ought to be ashamed. You can make it right by returning the $135 to my account.

  112. I have prime. I order acure cleansing creme with two day shipping and it was supposed to arrive yesterday. Still has not arrived today, and now expected to arrive on the 16th. What is the point of two day shipping if it does not arrive on time. This gift will now be late. Should I just cancel my membership if this is what happens.

  113. I cancelled my Amazon Prime trial on the 29th of November, one day prior to expiration and was charge the one year membership fee anyway.

  114. I did not apply to be an amazon prime member, you have taken money out of my account I want an instant refund now £79, was going to join after free trial which I haven’t applied for yet and now wont be doing so

  115. I was charges $100 dollars for Amazon Prime and I am not an Amazon Prime subscriber. How do I get this charge off my account?

  116. I have been charged twice for my Amazon Prime Membership. Please fix this ASAP!!!!! I was charged through my bank account as a withdraw for $105.56 and also charged on my Barclay credit card the same amount. If not fixed by Tuesday 1-5-2016, I will report it to my bank AND my credit card! This is a BAD error and shady at best! You have my number and I will expect to hear from you or I WILL proceed!
    Thank you

    • P.S. AS everyone else seems to state above, the Prime was suppose to be free for 30 days. I didn’t get that either. I was charged before 30 days but decided to keep it as I order a lot of things. However, if this problem I listed in my first comment to you is not rectified by the date I gave you, you will lose ALL the charges and a customer. I am not low in my bank account or having to worry about reversing charges. I’m a 20 year customer of my bank and their going to take my word over yours and the same with the CC, so FIX IT!!

  117. I just received my credit card statement and see that I have an Amazon Prime membership, etc. for a total of $105.19. If I did (and I certainly don’t recall signing up) it was in error. I would like it cancelled and my credit card credited.
    Also, I placed an order one day and IMMEDIATELY tried to cancel. Was told it had already gone to shipping or somewhere so I received all that and will pay for it…..just make cure my prime membership is cancelled. thanks, Joyce Hathcock

  118. After looking over other “comments” it looks like you have charged several customers for the prime membership without permission.

    NOT A GOOD WAY TO DO BUSINESS…..I doubt I’ll ever feel comfortable ordering from you again. CANCEL MY MEMBERSHIP

  119. WOW I did NOT order amazon prime and they took 106.92 from my checking account> How is that possible I didn’t even know what it is. I have had netflix and hulu for several years. I too want my money back. I let go from a job of 13 years. so I have no income coming in so please return my money . You are literally taking the food out of my children’s mouth.I am going to contact better business bureau along with others.

  120. I ordered some stuff from Amazon and was charged shipping and I’m not receiving it within 2 days. Please credit my $99 back into my checking account I don’t want prime Sandy Johnson

  121. I have been charged 79.99 from my account for Amazon prime which I do not want, and need this money refunded as soon as possible

  122. ooops! I see that $104.00 ( for Prime) was deducted from my checking account without notifying me without notifying me first. I wish you hadn’t done that because at this moment in time, as much as I love your one click service, I cant afford it for another couple of months.

    Please put it back into my checking account so I don’t incur and overdraft and its associated fees. thanks so much
    Elizabeth zanowiak

  123. I have never signed up for amazon prime and was charged over 100. On my card. This really aggravates me. I have a new home and children to provid for I would never spend that,kind of money just to sign up for something. I contacted my attorney and he’s looking into all this. I just want my dang,money back.

  124. Have been watching “The Tudors” on Amazon Prime – into Season 1, the 7th episode and am now being told we need to pay to continue. Why???? Finding it frustrating that we are now going to be charged to continue watching something that we have been watching for free!!! Why the change in this show right in the middle of watching???

  125. Am totally disgusted with amazon prime u took 79pound worth of my muni out of my bank account without permission, then promised me 5days ago it would be refunded, I want it back asap or going to my solicitors about theft.

  126. Money was taken from my acct, for a subscription for Amazon Prime, which I didn’t sign up for,,,, I will never use Amazon again for any reason

  127. Amazon took money from my acct for an amazon prime subscription without my ordering this,,, I wont ever use amazon again and will tell my family not to use it either

  128. I would like to speak to someone about refunding me the full amount of Prime as I did not requested it and I have certainly not used it. It has proved impossible to have a response or to be able to speak with someone. Would you please act upon this as as matter of urgency. Thank you

  129. I see that you charged me $99.00 for membership to Amazon Prime. I DID NOT sign up for Amazon Prime nor do I want Amazon Prime. I expect a full refund immediately! I also expect a email confirming that the refund has been refunded.

  130. Can I have phone no to call customer service please the one u print don’t work need my 79 pounds back please I did not join Amazon prime

  131. £79 has been taken out of my account. I looked at a book on Amazon but did not order it and have never used the service and now I have been charged for Amazon Prime. I am FURIOUS and the money had better be paid back into my account.

  132. From Lynn Garner
    Please return @108.41 to my credit card. I did not order Amazon Primetime.
    It is against the law to take money form credit card without authorization from the coustermer.
    I have not setup amazon primetime with you. Please return money to my credit today.

  133. I have just look at my bank statement and see amazon prime have taken £79 from my account. I did not sign up for this, what are you doing taking money. please can someone give me their number so i can phone them and complain.they cant do that.

  134. I never ordered amazon prime, have never used it, and I want the charge of $108.41 removed from my account immediately!

  135. You just charged my Bank Account $99.00, M last order is still in Middleton DE that should haved Friday 010*22*2016.. I feel you “Blew” this and I shouldn’t be Charged and due a refund. This is Unacceptable !
    Cancel my subscription please , Even if this weather related?.. This Item didn’t delver as promised!

  136. I have been charged $105 for a service I do not wish to use, amazon prime.

    I was mislead into thinking my free membership ended after 30 days. Instead, I was charged in full for a service I do not use.

    I would like to request a full refund and cancellation of Amazon prime as I have not and do not plan to use these services.

    Thank you

  137. I noticed a charge on my credit card for amazon prime. I did not sign up for it. So, please refund my my $104 to my account. thanks!

  138. I am completely outraged and I want my money back. I NEVER agreed to sign up for prime membership and I had NO idea I even had it. I never even wanted a 30 day trial so I have no idea how they got onto my account. There was never any information or warnings sent to me, but I was charged all this year and I have multiple strange charges from amazon.com WA.

    • There isn’t even a proper way to contact amazon. I want my $99 or whatever it is that you charged me without my consent and anything else that has been charged onto my account this year.

  139. I’m am really disappointed with the service I’ve been getting re amozin prime I want someone to talk to me immediately!

  140. I have received my bank statement and have been charged 99.00 for AmazonPrimeMembership amzn.com/prime NV. I never authorized this and do not want this and want it cancelled and a full refund credited to my account ASAP.

  141. Why has Avoderm Natural Chicken and Rice Formula Weight Control Dry dog food 28 pound bag gone up $10 in the last 2 weeks? I’m going to look elsewhere if this is the real price. I always pay $39.99

  142. i did not purchase anything to amazonprime i did not give any permission to take any money off my card i need it back so i can pay my light bill before i be in the dark.

  143. What is going on at Amazon billing services???!!?? Last week I noticed a 9.98 charge, only to find out that I’ve been being billed this amount for a year on various credit cards for Kindle. That money was returned, but should have never been taken in the first place. Today, I’ve been charged $104.94 for Amazon Prime, and I do not want it; I have been trying to cancel this membership for 3 years!! Buyers beware!! Check every credit card and or bank statement each and every month. Amazon is a rip-off!!!! I better get this money back too. I only wish I knew how they can take money from accounts with no permission. This has to stop!!!

  144. This site is a SCAM! They tried to get into my computer to “fix” the problem. no one does that. Dont fall for this. I contacted amazon

  145. I purchased amazon prime and I am concerned about prime movies asking if my ISP is going to contact me for watching your movies.I have been thru it before in fact going thru it as we speak, Can you please help me?

  146. SINCE MOST OF YOUR BUSINESS IS TO ENGLISH SPEAKING PEOPLE PLEASE HIRE PEOPLE WHO CAN SPEAK ENGLISH!!!!!!!!!!!!!!!!!!!!!!

    I’M NOT ANGRY AT THE ASSISTANTS THAT CAN’T SPEAK ENGLISH PROPERLY. I’M ANGRY AT AMAZON FOR PUTTING US THROUGH THIS CONSTANT DIFFICULTY OF TRYING TO UNDERSTAND THESE PEOPLE WHEN AMAZON HIRED THEM!!!!!!!!!!!

    I WENT FROM THE ASSISTANT TO HER SUPERVISOR AND HE WAS WORSE THAN SHE WAS.

    I’LL NEVER USE AMAZON AGAIN. A DAY OFF THAT WAS RUINED BY STUPID AMAZON EXEC’S WHO THOUGHT IT WOULD BE A GREAT IDEA TO SAVE MONEY AND GET JOE FIBIMIGONG OR SUSIE BALAMBAM TO STUMBLE THROUGH THEIR POOR GRAMMAR AND PRONUNCIATION AND ONLY MAKE CUSTOMERS ANGRY.

  147. Pl cancel my membership I was not aware how did you get my account no information I don’t need this pl reverse my 99$ to my account and take me if you membership. I want my money ASAP thank you

  148. I did not enroll for a membership. Please cancel and refund my money. I am 85
    years old and I can not afford to pay $117.00

  149. I just want to say thank you very much for taking money from my checking account without telling me ahead of time. Now I am overdrawn!!!!!!!!!!!!!!!!!!!!!!!!!!

  150. I have spent over an hour trying to cancel membership in Amazon Prime which I do not remember signing up for….nor giving permission to bill me automatically. At this time I have not received any help and am considering calling my lawyer in order to take care of this . Phone numbers are not available for help…at least none that were given to me. I do not remember using this service. Please advise.

  151. I do not remember giving a number to identify my e mail address and have not been able to get help with it. I DO NOT need a new ID number…just a cancellation as I am sure I will not get involved in this again. I cannot afford the price of the membership!

  152. I called to upgrade my payment plan, and was treated badly.
    This is the 2nd time this has happened, I am very digruntled. I try to do the right thing and get treated this way.
    Jim

  153. Is this charge for Amazon Prime or for something else?
    February 01, 2016
    AMAZON PRIME CONS SEATTLE WA
    Subscriptions
    106.92
    I have not received any billing or description of what is covered in the charge, Amazon Prime? Is that a yearly fee – what is it? Please cancel Amazon Prime and refund any prorated amount due me.
    Have enjoyed Amazon Prime but can not afford this and don’t feel comfortable doing business with a company that bills and collects without notice.

  154. I did not sign up for Amazon Prime. You have charged my bank account 99.00 without my permission. I do not know who gave you permission but it was not I.
    Please cancel this membership and refund my money.
    I would sign in to the account and stop the subscription but I have none of that information since someone else must have created it.
    Thank you,
    Mary Ann

  155. I did not sign up for Amazon prime. I called customer service and naturally I’m getting someone from outside the country that’s put me on hold for numerous minutes that I can’t understand.
    I was charged $104.00 for a membership. Please cancel my account immediately.

    Thank you,

    Linda

  156. amazon prime has taken $99 out of my bank account causing me to go negative in my bank account and then was charged an overdraft fee of 27.50 because of that. did not sign up for amazon prime so why was money taken out of my account without my knowledge? please refund me the $99 plus cover my overdraft fee immediately.

  157. I cant find a # to call and cancel,i cannot afford to take a hundred dollar hit,and wait for its return.Someone help please,they wont reply to me online.I signed up on the word of a friend then, the first thing I tried to order wanted shipping.I signed up for the no shipping costs.IT FEELS LIKE A SCAM, and I want out

  158. The last items that I ordered from Amazon Prime were not only worth the money I spent but also not worth the membership fee thst I have to pay. I will not be ordering anything from Amazon Prime again.

  159. Please cancel Amazon Prime. I do not want to subscribe to it. Thank you for a 30 day trial. I can’t afford the fee. Henni

  160. you charged my credit card for this service which I never requested (or had even heard of). My credit card company called you and took care of it. I canceled “that” credit card and opened a new one with the same company. You AGAIN have charged me 99.98 and I want it refunded or I will report it to the BBB. I want to see this refund very soon.

  161. I did not sign up for amazon prime / did not go on your site / did not order any thing from your site. Please give my money back .

  162. Trying to cancel my membership but no luck in contacting customer services.
    Not a happy customer
    G.Hamilton

  163. Amazon should have a warning in big letters stating Amazon Prime will be charged against your card. Since I don’t shop Amazon, I was at a loss on where this charge is added, but my daughter does purchase school books from Amazon. Apparently the charge for Amazon prime is automatic at the shipping area, we did not realize and had two charges go thru for Prime, and one of those against a debit card, which Prime said it would not do. Now that we know it was added at the shipping area we will not make the same mistake again. Customer service (Alex) was able to take the charge off.

  164. You have removed £79 from my bank account , when checking for a prime account no such account exists, please reimburse my £79.
    I have tried contacting you by phone uk no the number doen’t exist.
    One angry customer
    Geoff Hamilton

  165. Dear sir. I received your information about charging me for membership. How can it be possible. I am not a recident of USA. I live in Curacao(Netherlands Antilles).
    I have an addrressee in USA only for shipping addrressee and getting the order here via our post office in Curacao. I am not interesting and cannot have a membership.Please investigate the case for me. Hoping you understand. And please get in touch with me. Thank you – Very truly.

  166. By the way if you have already charged my bank account please credit my account ASAP.. It’s a pity getting such service of Amazon.

  167. I canceled my amazon prime membership on Mar 23 and still have not received my refund. I received email l it would be sent in 3-5 working days Please respond.

  168. I had a month trial, was unable to use do to not being able to sign in EVER.
    I have now been charged 99.00$
    I would like to cancel and have this money refunded back to my card asap.

  169. I phoned customer service today because I was surprised to see a Prime renewal was charged to my account. I did not currently have Prime to “renew” it. I had Prime for one year in the past, but could not afford to continue it. It was explained to me that some trial period must have ended. I am not aware of what trial that was being referenced. Clearly my having Prime for a year in the past means I don’t need a trial for it. I liked it, I just could not afford to continue it. Now Prime is going to take my money whether I can afford it or not? That’s low. So, now I have $33 in my account to last until Wednesday because of the auto renew for a subscription I did not have or a trial that I was not aware of. It is like charging for seven Pizza’s because I ordered some two years ago. It makes no sense. It is personally effecting my funds and decisions about my life that I must make now. That is wrong.

    The money wrongfully deducted is not automatically refunded. I was told it could be 3 days before it is put back. By the time it gets refunded, I will have paycheck from my job. In the meantime I have $33 for gas and food for me and my kid until Wednesday. Please investigate this process. It is very wrong to do this to people. I love Amazon. I rent at least one movie a week. But I know better than to think I can afford a $100 Prime membership all in one hit. Please have mercy and fix this process.

  170. I was charged for amozon prime an never ordered I called on april 8 they told me the would credit the account and never did will ..can u please fix asap

  171. They charged me 107 and $0.17 and my account I want to know what is it and how come you taken from my account without call or email

  172. Just got off the phone with an guy who has an heavy east india accent. When I asked him to transfer me to someone I could understand he said “It’s not that you can’t understand me, it’s I can’t understand you” that was a very rude statement so I asked to speak to a Supervisor and he said no and hung up. This is what we get for farming out work to people who can’t speak fluent English.

  173. I signed my daughter up for a shared account. However, when she placed an order she was charged $99 for a prime account. Why?

  174. They charged me over a $100 for a membership that I did not agree to.
    Unfortunate for a large company.
    They provide no contact info on their page.
    I would not recommend purchasing anything through this company. This is a scam, misleading, and a terrible way to respect consumers. You lost a customer- clearly others.

  175. If you buy Amazon Prime TV, do not expect any customer service. All thought the advertisements claim 24/7 customer support. The fact is… it is a lie. There is zero support and that is a fact. Beyond the standard FAQ section there is not direct phone number as claimed. Nor is there an email support. I am so angry that I been duped into purchase this product. Beware!!!!

  176. Received notice an order was left in mailbox. Went to mailbox within 5 minutes. No package. Other mail was there.

  177. i do not have an account but there was a charge of $106.92 on my direct express card how do i get that back and cancel any account that somebody opened using my card

  178. Please could you help me, I havent asked for or used amazon prime, but have seen that £79 has left my bank account, could you please credit my account back, I am more than happy to shop on amazon and have always been happy with the service, but honestly believe a mistake has occurred.

    I would be so grateful for your urgent attention,

    With thanks, Denise Nicholls

  179. I am trying to find out why I have a recurring draft from my bank account for 107.00 ? I never signed up for a membership … I have purchased items from y’all but never agreed to a membership!

  180. I have never had your service nor did I want them I received my bank statement today only to notice I have charges from u starting on 4-3-2016 until 4-28-2016 hate to see next month’s .bank statement don’t know who signed.me up for this but would like my money refunded ASAP so far total amount is $181.66 is this even possible for 1 month? I don’t know how this happened but I’m on a fixed income and need a total refund

  181. Got charged for Prime without ordering or wanting. Difficult to even call in. When I did get a number that worked, the gentleman was very calm and efficient. He promised to reverse the unauthorized charges. Thank you for that. Although since some pinhead within Amazon Prime Management seems to think trickery or outright theft of credit card numbers to produce Prime memberships is acceptable, he or she is an unethical moron. I will probably never order anything again via Amazon or any other company that is stupid enough to try to steal from the people who use it’s services, rather than excel in quality of experience.

  182. I didnt know i signed up for the free two day shipping and I would like to be taken off of that service I dont want it

  183. We cancelled amazon prime and had an emai to say the £79.00 would be refunded
    to card no ending 9300 – as of Friday no refund has yet been received

  184. I have had £79. deducted from my credit card without my authorisation.I demand a full refund immediately.

  185. I have never been asked to be a member or told of the charge involved.This is a scam to defraud.customers and will take legal advice if I am not given a refund immediately.

  186. Your contact phone number is not available Will you please send a currrent telephone number?
    Edna Ginno

  187. hi I have never signed up for amazon prime and I just realized on my bank statement that I got charged for amazon prime I would like to be refunded for all the times you have charged my credit card without permission this will also be turned into my bank.

  188. 6/1/2016

    Amazon accounting and or legal dept
    Decatur bank association
    Federal Communication Bar association

    Be advised of fraudulent credit card charges.

    On May 05 2016 an unauthorized charge was made to my banking system for a Amazon Prime membership a second time in two years.
    I am asking Amazon to return $99.00 imediately and refrain from any future charges not authorized.

    Thank you in advance

    W H Moses

  189. Received an email advising me I had accrued $28+ in Prime Credits that would be automatically applied to my next purchase. Tried to make purchases twice tonight. No credit applied at checkout.

  190. I try very hard not to complain about things like languages used in the U.S. or over the phone while talking with different companies, however, I do need to understand the voice on the other end when I call customer service. I need someone who can help me connect my wife’s Kindle Fire to my prime account without changing everything on the Kindle itself. i.e. name of the Kindle, having the account show up on her Kindle with my name, when my wife is showing as an adult family member sharing my Prime account. Please contact via phone and please have someone who speaks fluent English.

  191. i do not know who authorized to take 106.92 from my visa card for some membership, but it was not me or my wife. you have made a big mistake and my money best get back on my card immediately or my lawyer when be contacting amazon prime asap. I hope this is made clear. This is illegal when I did not authorize this

    thanks,
    mr. Robert Corbett

  192. Until now I have never heard of Amazon Prime, yet on the 24th June 16 £79 was deducted from my Lloyds bank account, without my authorisation. I am current living on a pension, l can ill afford to have this amount stolen from my bank account. I demand a full refund immediately.

  193. I used a 30 day free prime time you took £79 pounds out of my bank account I do not want this service I want to cancel as it was took out without my consent I hope for a quick reply on my e-mail address with your response.alan swift.

  194. Re-Email of June 25 2016
    Would refund my money instantly which was taken from my account without my authourisation. I have previously stated that I am pensioner and need these funds.

  195. I have been trying to cancel PRIME, which I never wanted. It has been difficult, all I get is that my account number is not updated. Good thing, because I do not want it ……….

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