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Contact Amazon Customer Service

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Contacting Amazon.com Customer Service Center

Amazon.com is the largest online retailer with websites currently operational in the United States, China, India, Japan, Spain, Italy, France, Germany, the United Kingdom and Canada. The company was founded in 1994 as an online seller of books and quickly became the top online retailer of consumer electronics, home goods and perishable items. Amazon.com has three mains ways to communicate with customer service, regardless of the language.

Contact Info:

Phone Contact Numbers

Amazon.com operates a call center that provides assistance 7 days a week and 24 hours a day. The customer service representatives have the ability to assist you with concerns, including, placing an order, your personal account settings, promotions and deals, as well as returns. Additional assistance relating to non-orders is available as well.

  • United States: 1-866-216-1072
  • United Kingdom: 0800-2796620
  • International: 1-206-266-2992

Mailing Address

The corporate headquarters for Amazon.com is located at:

Amazon.com, Inc.
1200 12th Ave. South, Ste. 1200
Seattle, WA 98144-2734 USA

Official Website

On the Amazon.com website, you have the ability to make purchases, browse merchandise and make inquiries regarding your account. Amazon also offers a buy-back program where customers can sell electronics, movies, video games and more to Amazon for a set price. Amazon will pay for the shipping cost and credit your account with the buy-back total. Other services provided by Amazon.com include eBook sales, eBook purchases, music downloads and movie downloads. Amazon Prime members have access to free eBooks and music.

www.amazon.com

Customer Service Email

Amazon.com provides a customer service email contact on the official website. You must be a registered Amazon.com user in order to utilize the email function. You can email customer service here: https://www.amazon.com/gp/help/contact-us/general-questions.html?ie=UTF8&nodeId=518316&type=email&mode=&skip=true#a. You may be asked a few questions about why you need to contact Amazon before reaching the email form. Keep answering questions until the EMAIL button brightens. You can also choose to chat with customer service on the same page.

Our Experience

When we called Amazon.com, we were greeted with an automated system that explained we must hold in order to speak with a customer service representative. After approximately 45 seconds, the customer service representative answered the phone. The agent spoke clear English and quickly answered our question about returning an item. We called back two additional times and we received the same service. The call center appears to be located in the United States and the phone number rings straight to customer service without an automated maze of recorded messages.

We sent an email to customer service to the above email address inquiring about the anticipated response time relating to customer concerns. An automated response arrived in our email within 2 hours. The information was helpful and pointed us in the right direction, see below:

Hello,

If you send an e-mail to our customer service, you will receive a response from one of our representatives within 12 hours.I hope this helps. We look forward to seeing you again soon.Thank you for your inquiry. Did I solve your problem?

If yes, please click here:

http://www.amazon.com/gp/help/survey?p=A3HMEDA037ZW7H&k=hy

If no, please click here:

http://www.amazon.com/gp/help/survey?p=A3HMEDA037ZW7H&k=hn

Best regards,Kareem K.
Amazon.com

03/14/12 14:25:33
Your Name: Richard
Comments:I was wondering the average response time after emailing customer service regarding a concern with your amazon.com order or account? Thank you.

Have you had to communicate with Amazon.com customer service? Did they exceed your personal expectations? Let us know your experiences!

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Rate your customer service experience:
Rating: 1.8/5 (27 votes cast)
Contact Amazon Customer Service, 1.8 out of 5 based on 27 ratings
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120 Comments on “Contact Amazon Customer Service
  1. Persons who have purchased my book are trying to post reviews and they are not being posted on Amazon. They have made purchases from me (not ordered via online) Why are these reviews not being posted?

  2. I’ll preordered NCAA football 13 on June,6 for my son but it comes out tomorrow but i just checked when he is going to get it and he is getting it on July 18 why so late???

  3. i want to get the money from my book sales and how many i sold
    kevin lee alias abdullah ali stage name america king
    347-232-7201
    125 lenox rd bk ny 11226 b7

    old address
    2402 atlantic ave bk ny
    681 clarkson ave bk ny
    50 nevins brroklyn ny

  4. Hello,

    I am a customer. It would be nice if you just had an email address so I could contact you easily. The Online change order etc., is impossible.

    Anyway, TV series North Square. I am interested in obtaining the whole series (three I believe). Do you have it suitable for viewing in Australia? Area 4 I believe. Your website only shows area 2.

    Laurie

    • The reason you need to go through the questionnaire, rather than emailing a general email address is to make sure you get to the correct person that will be able to help with your problem or question. Believe it or not, this is a much faster way to get your answer, because you’ll connect with the correct person the first time, rather than getting what is perceived as “the runaround”.

  5. Thanks for being a source for corporate address! (Your explanations are also helpful.) Have just had a very poor Amazon e-mail CS experience. Simple query–could Amazon offer a product and make it eligible for Prime shipping–completely mishandled, misdirected, misunderstood. I found myself doing CS’s work for it over and over, instead of it providing service to me–the customer. A frequent and happy Amazon customer, I must now write a paper letter to let Amazon know how utterly it failed to meet acceptable standards of customer service, to say nothing of my expectations.

  6. sir i want to buy two books in pakistan. vanished kingdom by normen device,,and the thistle and the drone by akbar

  7. Just wanted Amazon to know that, as a handicapped senior, I was not able to do what ws required to return a TV. A warning for people like me before they purchase such items would be really customer-friendly. Of course, RECEIVING the TV was not a problem, since the UPS driver very kindly brought it into my room, unpacked it, and placed it on the stand. Customer-friendly plus, don’t you think?

  8. I’ve have try contact Amazon to cancel my account for hours, every time I click on their support e-mail to goes right to their log in page and I can’t do anything but buy some thing and all I want is to cancel my account.

  9. 4:10-4:14pm EST, Fri, Jan. 10

    A customer “support” agent was misunderstanding my question because she failed to hear the entire question.

    When I asked her to listen to the question rather than not repeat the same irrelevant answer, she hung up on me!

    Thankfully the next agent listened, and I have an answer to the question.

    • I don’t intend to be Amazon Prime Membership and require to refund 99 dollars taken from my account 8/31/2014.
      I don’t understand why it was done without my consent?

  10. ATTENTION : I want to say your Customer Service is” OUTSTANDING”in my View and I would like to say “THANK YOU”A Thousand times over for being there for me and making My Returns “HASSLE FREE” ;)

  11. apreciado amigo Erick recibi el cafe Tres Rios ,echo en su pais gracias muy excelente muchas gracias y, tengas un excelente dia tu amigo Cesar

  12. I don’t think you want me to say what I think about your organization. I purchased a pan from you and it was damaged when i got it . I have tried to call, to no avail. I have emailed your service dept several times and it is the same as phone , no one has contacted me .if it is a duplicate then why has no one did anything

  13. How do I delete something on my Kindle that I no longer want such as book samples. Also things posted on front page that I only looked at. Thanks for your help

  14. I see you deducted for Prime from my Debit Card. I DID NOT agree to this and cannot afford it now. Please void it now and stop payment on my Card.
    Thanks much.
    Pearl

  15. this is the reason why people like myself stay away from doing business on line,you got to go through too much ……… to get one little answer. I was going to pay monthly,but I changed my mind, I would like you to take full payment from the card,including the memory card i just ordered. I tried to get a # that did not work,if i am going to do business with a company ,i think i should have a number.

    • its confusing for folks like me to do business on line, too much …….to go through and still do not get what you are asking for,all i wanted was a # for cus,service.I was going to pay monthly but I have changed my mind,I want you to take full payment from the card,including the memory card i just ordered.can i get a amen to this.

  16. I ordered a tv from amazon on Feb. 21st 2014 was supposed to be delivered on the 28th of Feb.They called me on the delivery date and said it came in late and they weren’t sure what day it would actually be delivered??!!! So I go on their website to track it myself and they tagged my order delivery date changed at customers request!!!!! So disgusted!! will never buy anything from amazon again.

  17. Trying to find an answer to my refund question was nearly impossible. On-line IS impossible. I finally found a phone number – still don’t have the question answered (re: a refund). Can’t someone DO something about making customer service more accessible AND make it easier to talk to a live person???

  18. I am totally frustrated with Amazon customer service. I have an issue about books purchased from sellers through Amazon. They have been paid for and charged on my credit card. Two books have never arrived even though the deadline was March 6. The person I spoke to was incomprehensible and I don’t know the next step except the Better Business Bureau’

  19. I bought some stuff through you and you would not give me the ten dollors off so I will never buy from amazon again your los wallmart will get my biz from now on.

  20. I would very much like you to stop trying to sell me crap. Not every thing in your in your store is of quality. I don’t want it. Please take it off my home page.

  21. I purchased a SunsOut Nicky Boehme 1500 piece jigsaw puzzle through you named Window Shopping. I have done lots of puzzles and never saw one like this. The pieces did not fit together properly so you didn’t know if they fit or not. Usually some pieces are like that and it is a challenge but this puzzle it was most of the pieces even the frame. I will never purchase another SunsOut puzzle.

  22. Hello, I work for the Dept. of Health and Social Services, Bureau of Quality Control. I am working on th case of Terrance Ewart . He worked for you at one time. I need to know if he got a pay check in
    Dec. ’13 and when his termination date was. If you would get back to me I would be forever greatful.
    Sincerely,
    Kathy Long

  23. I was given a Kindle Fire HDX recently and I have been trying to register, but every time I type in my password it comes back as not right. I even went to Amazon.com and changed my email address but it is still coming back as no such account.
    Can you please tell me what I am supposed to do?

  24. Three days ago I applied for a Kindle ebook, The Goldfinch, from the Wake County Library, North Carolina. I followed the usual steps from Amazon, and the library now shows that I do have the book for two weeks. However, it has not come up on my Kindle device list, nor on Cloud. What do I do to receive the book?

  25. i ordered the wrong +2.50 glasses please them for +2.75 i am sorry for the error. please replacement.thank you mary snow

  26. Regardless of what you say about Amazon being the best online retailer in the world, they are not. I ordered my novel(s) from them on the 1st of September 2012 and never did get my order. They cancelled my order and did not give me an explanation as to why they did that and did not give me a refund either. DO NOT DO BUSINESS WITH AMAZON OR YOU WILL GET BURNED!!!!!!!!!!!!!!!!!!!!!!!!!

  27. I am a member of amazon prime account and just received a gift card, do I have to activate the card before using it, help

  28. I forgot my password, when I type in the letter for recovering it I still can’t get through to my account. please help me.

  29. re: Down on the Farm…author

    I wrote this book in 2001 and gave to friends and relatives.
    This spring I saw on facebook that it had been published…I looked on internet and it Amazon….I looked up Amazon and found that it was Amazon.com uk…..which said they had no more copies and did not know if any more were to be published.

    Since I wrote the book I would like to purchase a copy and I would like to know what person or company published the book

    A courtesy of a reply would be greatly appreciated.
    Thanks!
    Betty Carolyn Huffman Molinare

  30. I wrote a book “Down on the Farm” and gave copies to friends and relatives. Someone sent me a facebook entry that the book had been published ….I looked on internet and it said Amazon Uk
    contacting Amazon Uk…stated the book was no longer in stock.My question is What was the name of the Publishing Co. and their address. I would like to have a copy.
    Betty Carolyn Huffman Molinare Thanks!!

  31. when I purchase something through Amazon or check out a product,I don’t particurly like seeing it in my browser the next day or couple of days later. Do not advertise to me products that I either buy or thinking of buying on my computer.

  32. Hello,
    Instead of a comment, I have a concern to share.I have always failed to order books because of lack of credit cards which are not used in my savings bank. Wonder whether it would possible to use money transfert agencies such as Western Union or Money Gram. this possibility will help me order most of Toni Morrison books which I am reading for doctoral purposes.

  33. Who infiltrated Amazon to cause it to fail from a boycott that will take place to show how stupid the business is by placing such an idiotic patent of placing ads with a white background. I’d find who’s idea that was and fire-em, because the blowback is going to be bad. You’ve lost my business. Unbelievable stupidity.

  34. You have a great company, why would you insult your customers by having a moron like Gary Busey pitch your products. My family and I will look for options other than Amazon for future purchases.

  35. I would like to know why if you pay more postage for 2 day shipping why don’t you get your merchandise in 2 days? I am still waiting for my order and it supposedly has been shipped per your email. Your 2 day and 1 day shipping is bogus and your just trying to get more money for the postage.

  36. I ordered a Microsoft Office Home & Student 2010 Family Pack, 3PC(Disc Version) 0n 5/15/20/2014 and it has not arrived

  37. Apparently, Amazon is not capable of multi-tasking. I order shoes last week and order could not be shipped due to the fact the my BILLING address and SHIPPING address didn’t match.

    How did the first pair of shoes get to me and the other 3 didn’t..

    EXPLAIN THAT??????

  38. I don’t igree with a coffee maker WELL WANT TO RETURN that you sale me by sears , THE ORDER #659789229 IN THE STORE THE SALES MAN SAID US 3 MONTHS FOR RETURNED , you never sent me inside de package any information ABOUT WARRANTY YOU FORGOT THE LITERATURE FOR EVERY PACKAGE,THE BEBLONGHI COFFEE MAKER IS NO PRACTICAL FOR US WE DONT UNDERSTANDING THE FUNCION I NEVER TOUCH THIS ITEM WE NEVER HAS BEEN INFORMATION ABOUT YOU ONLY ARRIVED THE PACKAGE ,WE HOPE RELOVE THIS MATTER, THANKS

  39. I ordered a new comprehensive review for NCLEX RN examination 6th edition by LINDA ANNE SILVESTRI on the 31st may 2014.till now I have not received anything.so I will like to know why

  40. I’ve always been very happy with ordering off amazon, usually everything gets here onetime and its exactly what the product description says it is. Recently I ordered something, and I paid extra for the next day shipping. The thing that I ordered was important and I needed to use it right away…having faith in Amazon I was expecting it to come with the mail the next afternoon…it never arrived. Upon tracking my package it said it was scheduled for delivery on Thursday..it still hasn’t come and it is Thursday at around 8pm.

  41. Calling customer was a wow experience for me. The representative immediately understood the problem and took care of it on the spot. He then offered to assist with any other problems.
    Oh, I waited less than 30 seconds for someone to come on the line. I wish customer service everywhere could follow Amazon’s example. No wonder Amazon is so popular in so many countries.

  42. Really, I all want to do is sent a gift card by face book and you having me jump thru so many hoops, really? give me a break here or better explain on the screens to get me from point a to z I still don’t have what I want and tried, need taken care of by 6/27, help please, scott francis

  43. Subject: Re: Return Request Closed for Amazon.com order 104-9141865-8186635
    Date: Sun, 6 Jul 2014 14:26:51 -0400

    This request was closed due to time expiring regardless of the fact that It was defective and had never used it until 7/4/14. In my opinion this is extremely poor customer service, we did not change our minds, the product had a defective zipper which separated the very first time we used it! We ordered it early so that we would have it when we had the opportunity to use it. I am very disappointed in this and will not hesitate to let friends know, we have A LOT of boat friends that were interested in getting one for their pets…This company should not be in business…they do not stand behind their products!

  44. Can not connect on Facebook with kindle…..have login &password already always has worked!!!!!!! Now it says doesn’t. Recognize…..what’s the problem???????? Problem on candy crush game. Can’t connect?????

  45. I placed an order for 2 Motorola Batteries and have received no less than 5 e-mails regarding my address, which they had wrong. After answering each e-mail I then received a call today from a woman who could not speak English. The only word I understood was “Amazon” and knew it was something AGAIN about my order. She gave a phone number to call but as mentioned I could not understand anything she said. This is the poorest customer service I have ever received from Amazon and CCMACCDESSORIES does not represent your company well.

  46. If you don’t like my comments, why did you ask?

    If the truth hurts – sorry.

    My comments were not, rude, vulgar, or in any way bad.

    They just represented a bad experience caused by the supplier.

    I’m sorry that I upset you. I thought that you wanted an honest answer. I was obviously wrong.

  47. I must admit that with Amazon it is always easy to get a live person on the phone to handle difficult matters, when they arise. This however is of no use whatever when you cannot understand the person you have to speak to. I have experienced phone reps (I presume from India) who, when I ask for someone else to speak with, I get stonewalled or cut off. Evidently your cheap labor is afraid of getting black marks for not speaking English coherently. Easy to call, yes. Stressful to work with, yes – very much so. It is as practical as an emergency vehicle with no gas. I might as well run to the emergency.

    If you can’t do something about this problem, your Customer Service Director/VP (maybe I should say Clerk) might as well be on vacation. Sorry, but that’s the best rating I can give you.

    This is one issue you cannot blow off saying “we meet the industry standard” for this type of customer service. Does the industry do your thinking for you?

    I’m just a truck driver, but even I know that to solve the problem one might consider significantly increasing the competency level requirements for “English speaking” employees. And that’s just one of many possible solutions. Would it be a strain on your Executive resources to come up with a few more… then implement them?

    Frustrated Customer

  48. Talked with Amazon rep. last week about a cell phone I received and is not a good one I spoke with Teresa. Today I called and wanted to talk with her because she knew all about my order and my problem. Rep. said I had to speak with who answered. I could not understand her very well. Thinking about stop ordering from Amazon. Hung with a bad phone. John

  49. Im bay the baby chair but for the price change I’m return I want to now what happend requested return 115-2070715 -0525064 order the return I made on October 7 but not yet return the money to my card. The other cuestion is I’m bay 2 pack of spring valley fish oil omega 3 1000mg 400 sofgeles and 1 operation game supo sty delivered. Was made in October 3 I’m never receive this order please letme now what happened to my order or give me back my money please expect quick response thank

  50. Hola buenas tardes, desde le 27 de octubre quedaron en darme respuesta a mi solicitud de que me pasaran mis dolares a un solo email ya que equivocadamente tengo 2 email con distintas contraseñas y ahora los 200 dolares que estaba solicitando pasarlo a la cuenta que tuviera mas dolares no los veo ni en una ni en otra cuenta. Quedaron de solucionare en 2 dias habiles y ya van 5 dias. Agraddeciendo su colabopracion prestada lo mas pronto posible. Muchas gracias

  51. I do not like the changes on my kindle. It makes it more difficult for me to see the screen. Hate it!!! Why can’t people leave things alone,always have to improve things.I don’t like it. major fail

  52. I just got off the phone with customer service and I just wanted to say I am very satisfied with my customer service. The girl I spokewas friendly, knew what needed to be done to fix the problem, and was easily understood. I didn’t have to ask her to repeat anything which is a HUGE plus this day and age. I am a fan of Amazon, a prime member, several kindle versions owner, and am very happy to report that their customer service lives up to the high standard of service I expect from this company.

  53. Hello,

    Our store registration information is not complete.

    When filled in the information to “Tax Identity Information” step we can not find the link to enter.

    Could you help us send the link of this step?

    Details: Store name: usstoremarket, Company name: AUMBOW INTERNATIONAL TRADING LTD,Category: Camera & photo,email:usamazon@aumbow.com

    Looking forward to your reply

  54. Hi there, 13 days ago I order 4 stuffs. All had arrived except for one. It said u haven’t been able to deliver it yet. Will it arrived before Christmas?

  55. Hi there, 13 days ago I order 4 stuffs. All had arrived except for one. It said u haven’t been able to deliver it yet. Will it arrived before Christmas?

  56. I posted a book titled Mother Murdered Me online two weeks ago. Amazon paid me $179.00 for book sales. Then, Amazon took the money from my bank account, citing “Fraud” as the reason, and closed my account. This is fraud and theft like I have never seen in my life.

    I have held legal copyright for this book since 1957.
    Isn’t one honest person employed with your company who can straighten this out for me?
    I will not let the theft of my book go indefinitely. I will recover my book, as well as the money stolen from me by Amazon. I have acquired a copyright attorney, and he advised me to send this note. If you do not respond, we will file suit.
    Ronald Eugene Jackson, author of 17 books, three of which are still on the market.

    Ronald Eugene Jackson

  57. I have received two “new” credit cards from Amazon. They appear to been from VISA issued through Chase. Amazon does not seem to know about these cards or for some reason does not honor them.

    Amazon just does not ship and notifies me that they have cancelled my orders.

    Now I have no idea what has or will happen to the things I have tried to order.

    Please cancel all orders you have for me. Thank you.

    W.B. Price

  58. Amazon is nothing more then a scam selling items on the black market. Brand new items Amazon smash it then sell it as nothing is wrong. Banned customer about the condition of them items was sold that is a scam. if you go and buy a gift card do not that’s a mistake. its a black market scam for amazon to rip off customers. I ordered a Nvidia Shield tablet. smash the retail box on the floor. open it. F@@K with the item to break it. then sell it to me brand new. the amount of Lies ripping off customers. going to Amazon is a mistake that lost thousands of dollars. The phone service is the worse. Amazon opens customer service in 3rd world countries what for? I feel Amazon is owned by Ebay. I am trying to find answers to this. I calling attereny on this

  59. I bought a cover for a kindle I ordered through amazon. It did not fit so I’m returning it. Today I got the charges from the purchase and my card was charged for a membership fee of over $100.00. I did not ask for membership and did not approve the charges. I would appreciate you canceling the membership.

  60. Why am I being charged for shipping when ordering through Amazon?
    I am a prime member and should receive two day free shipping.
    Please check into this fir me.
    Thank you

  61. feb 19, 2015 I placed an order used my checking account as payment option.. amazon charged me more than once for the same items.. I called and was told that suspicious activity was being done on my acct, the rep then told me he would have to be connected to my computer before he could give me any more info, I will never order from amazon againand I want my money back

  62. I received the following message from Amazon:

    “Hello christopher Yeanos, We’re writing to let you know that the payment for the item listed below has been declined. The issuing bank may have declined the charge if the name, expiration date, or ZIP Code you entered does not exactly match the bank’s information. There is no need to place a new order as we will automatically try your selected payment method again.*”

    SINCE I COULD NOT RESPOND TO THE EMAIL(brilliant:)– the following is my response to the message you sent me: |

    I was a function in DC recently with Jeff Bezos — impressive guy — but I cannot believe that you cannot handle simple thing with having an item shipped to a friend(not my address:) — you guys are suppose to have an impressive IT department…

  63. I ordered two watches on the first of February in stock, today one and half month later you are showing in stock but no watches.
    The second one is a ordered for a purse, at the time I ordered I canncelled it.
    Find out that you hit my card and sent the purse. I dont received vthings items I ordered and receiving one that I cancelled. Do to your errors I request a fund refund on both orders.

  64. 1) Sunday AM I called to the USA for help & comments on Amazon policy’s and had great success including (I thought) with the problem with Prime Trial Membership. Our Discussion was a 10. many thanks to the person I talked to. 2) Sunday evening I was having a great problem with playing my music in the cloud. Finally I realized again Prime Trial Memb was on site and telling to listen to THEIR MUSIC AS IT WAS DONE BY “EXPERTS” and at that point I lost my cool. Finally a young lady in So Africa helped me with a lot patience was able to finally remove Prime and then after about an hour the music started playing normally. I want to apologize to everyone and anyone I talked to that night. Amazon you need to take a close look at Prime trial and related items to it. I have over 50 years in knowledge of music and I feel your experts are lot less than that. Thank you

  65. Because it is so difficult to find immediate customer service, I ended up with a phone number that was supposedly Amazon’s that appears to be a scam. Customer Service seems almost totally non-existent. Does it help Amazon if customer service is in hiding?

  66. I have owned multiple kindle over the years as has my wife. I think your software on my fire is a disaster. First, every time I put my fire down it loses my place. I frontman a couple of pAges it could go Nywhere. I use bookmarks and they are worthless. Your book library is difficult to save and shelve my books. Your search engine is terrible. I don’t know what you can do but I think my wife and I who own 4kindle will be switching to nooks. I doubt you care about what I am saying
    But I am so frustrated that this first edition of the fire is worthless

  67. I placed an order on 3/12/15 and rec’d confirmation of the order.
    I have not rec’d any shipping details. On Amazon.com it still shows that my order has not even been shipped. Has changes been made that we don’t get them anymore.

  68. I never authorized for $99.00 to be taken out of my checking account for a membership fee. If I have to have a membership to shop amazon consider me a past customer. i will be in overdraft with this amount taken out. No more amazon

  69. I paid $3:99 for a game called Craft Mods similar to Minecraft I’m very upset for the false advertising the game is not about crafting I want my refund please it’s unfair and feel cheated for my money.

  70. Friday5/1/15 @6:15 pm
    I want to tell amazon how very much I appreciate your customer service. The ability to speak directly to a customer service representitive is so very much appreciated in this day of automation. Today I was helped with an order by Robin and Mark. They were both outstanding in customer service and extremely pleasant to work with. They resolved my issue completely and I will be a loyal amazon customer forever because of them and your wonderful customer satisfaction practices. Thank you! Carol RN

  71. Ordered 2 of something. Try to cancel one on website 2 minutes after but you can’t on your site. Then got the worst non English speaking person on phone. FYI won’ be using you service anymore.

  72. Just wanted to check out rieker shoes for woment. I came across a pair of rieker shoes which I am interested in buying. The problem is that there of 2 types for this item. One says ” The rieker antistress philosophy 46315″. The other says “Rieker women daisy 15 Casual. What is the different between them? The design is the same. Hope to hear from you soon

  73. I have been getting problem with getting to my Amazon account to see my late orders
    Please can you help
    Thank you
    Agnes Bonello .

  74. As usual, the Amazon.com customer service representative was knowledgeable, helpful, and extremely pleasant. I appreciate it.

  75. I called Amazon customer service today about several items I ordered that hadn’t been shipped yet. In dealing with your customer service I couldn’t just simply give them my order number. They wanted e-mail address, name, address and after doing all this they still couldn’t tell me when and IF my items would be shipped. I learned that I was talking to someone in the Philippines. Also, they were looking at the same thing on their computer screen that I was looking at on my computer. I knew as much as they did about my shipment because we both had the SAME information. So in the end, they were no help at all. Amazon doesn’t want customers to call and talk to someone in America and that really disturbs me. It means you really don’t care about customer service. I’ve had pretty good luck with Amazon in the past, but after this encounter, I don’t think I will be ordering as much from you. When you get so big that you have to have customer service in a foreign country, you’re going to lose business.

  76. Hello,my name is Sara I live in Asia,Saudi Arabia ,jeedah and I want to know the price of the shipping the items
    Ps: I ordered 8 items wich is a necklace a dress sunglasses an iPhone cover an eos lipstick and 2 foot jewelry wich is all costs $44.92

  77. Hello,my name is Sara I live in Asia,Saudi Arabia ,jeedah and I want to know the price of the shipping the items
    Ps: I ordered 8 items wich is a necklace a dress sunglasses an iPhone cover an eos lipstick and 2 foot jewelry wich is all costs $44.92

  78. Greetings1 Please do the United States a great service and stop selling confederate flags and products that bear that image.

    Thank You!

  79. Your company has prohibited the sale of the Confederate flag because its offensive to some. Everyone my interpret it has they wish. I believe we are still in America, so I would like request that your company also bans the sale of Islam flags and communist flags has they are offensive to me.

    Thank for understanding in advance,

    Richard Brisco

  80. Dear Amazon, congress is attempting to pass a bill called the Trans Pacific Partnership. This bill will render the Fair Use agreement essentially void, and that will cause websites like Twitch, which you own, to basically shut down. Please do all that you can to fight this the TPP, so that this doesn’t happen.

  81. I would like to know why you think it is ok to let a small amount of people decide for you what you can and can not sell!! The confederate flag is apart of our history, I do not believe in slavery but it is part of our history. We voted against homosexaul marraige but our goverment tells us they don’t care what we think anymore. They want to legalize marijuana and get rid of cigarettes, which both are very unhealthy for you. Why are we sitting back and letting our goverment take away our GOD GIVEN FREEDOMS!!!!!!!!!!! I am so tired of losing more and more of my freedom, PLEASE STAND UP FOR YOUR FREEDOM don’t stop selling a flag that is part of OUR history.

  82. We had a package delivered, it had been open the contents missing, we found it hanging on our gate. what is to be done about replacing it. it was High Plains Drifter, Clint Eastwood., we would very much like to have it replaced. please contact us at the address above. thank you

  83. Our package was delivered, it was missing the content, the package had been cut open and ups had left it on our gate, it was High Plains Drifter, with Clint Eastwood, what options do we have

  84. I understood I could pay the amazon card (chase) by using my gov. debit card I do not have a checking acct. I do not want one and I do not trust any finical institute for automatic pay. This is 2015 not 1985 get with it. I know I’m not the only senior citizen with this card and arrangement Ebay is ahead of you in this field If you would direct chase to get a brain they can have it fixed (Retired programmer). Chase can do the job if I go into their place of business. why can’t it be done online.

  85. I simply ordered a couple of items for my friend’s birthday. I receive an alert from my account there has been an unauthorized debit. I am concerned and am having so much trouble contacting someone. When my problem is rectified and I am refunded, I will post that as well.

  86. I am a prime member and use your site frequently for everyday purcheses. I am a huge fan of your products but must say I am totally disappointed in your “prime day”. There were very few items I was interested in and the few I added to my cart were jacked up in price by the time I tried to check out. No warning on price experation. Sorry to say Walmart kicked your asses today,I actually got good deals from them.

  87. No less than six emails back an forth and Amazon would not honor their own stated policy. I order a trailer cove which was supposed to fit a 22 for trailer – it need not even come close to fitting a 19 foot. They keep saying they would only honor the return if the discretion was incorrect. Sent them the discretion and the manufactures measurement for the trailer and they keep saying the same thing for not honoring. Either they are idiots or liars. Either way I’ll be looking for alternate suppliers. Very unhappy!!!

  88. I love you people, but why do you hide your phone number? I need mini splits 3 of them at a good price, please get back to me.
    New home builder, mini splits are required on a new home, must heat and air cond., 2 9000 btu. and one 12000 btu. , need price shipping etc. Please low price.

  89. I was charged with some rental books that I do not remember renting. Could you please tell me what books and when I rented and I will have the books on their way I just ha no idea and you charged my credit card.

  90. I purchased a Kindle fire HDX 18 mos ago, kept calling Tech spt and all I get someone in PI, got a new charger and went thru all reset, restart bs….the HDX will not come on Sidney says I need a new one, the cost is $358.00. This item is a piece of CRAP, I will not every purchase a Kindle item again..Customer Service spt is 00. John Sheffield

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