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Contact Amazon Customer Service

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Contacting Amazon.com Customer Service Center

Amazon.com is the largest online retailer with websites currently operational in the United States, China, India, Japan, Spain, Italy, France, Germany, the United Kingdom and Canada. The company was founded in 1994 as an online seller of books and quickly became the top online retailer of consumer electronics, home goods and perishable items. Amazon.com has three mains ways to communicate with customer service, regardless of the language.

Contact Info:

Phone Contact Numbers

Amazon.com operates a call center that provides assistance 7 days a week and 24 hours a day. The customer service representatives have the ability to assist you with concerns, including, placing an order, your personal account settings, promotions and deals, as well as returns. Additional assistance relating to non-orders is available as well.

  • United States: 1-866-216-1072
  • United Kingdom: 0800-2796620
  • International: 1-206-266-2992

Mailing Address

The corporate headquarters for Amazon.com is located at:

Amazon.com, Inc.
1200 12th Ave. South, Ste. 1200
Seattle, WA 98144-2734 USA

Official Website

On the Amazon.com website, you have the ability to make purchases, browse merchandise and make inquiries regarding your account. Amazon also offers a buy-back program where customers can sell electronics, movies, video games and more to Amazon for a set price. Amazon will pay for the shipping cost and credit your account with the buy-back total. Other services provided by Amazon.com include eBook sales, eBook purchases, music downloads and movie downloads. Amazon Prime members have access to free eBooks and music.

www.amazon.com

Customer Service Email

Amazon.com provides a customer service email contact on the official website. You must be a registered Amazon.com user in order to utilize the email function. You can email customer service here: https://www.amazon.com/gp/help/contact-us/general-questions.html?ie=UTF8&nodeId=518316&type=email&mode=&skip=true#a. You may be asked a few questions about why you need to contact Amazon before reaching the email form. Keep answering questions until the EMAIL button brightens. You can also choose to chat with customer service on the same page.

Our Experience

When we called Amazon.com, we were greeted with an automated system that explained we must hold in order to speak with a customer service representative. After approximately 45 seconds, the customer service representative answered the phone. The agent spoke clear English and quickly answered our question about returning an item. We called back two additional times and we received the same service. The call center appears to be located in the United States and the phone number rings straight to customer service without an automated maze of recorded messages.

We sent an email to customer service to the above email address inquiring about the anticipated response time relating to customer concerns. An automated response arrived in our email within 2 hours. The information was helpful and pointed us in the right direction, see below:

Hello,

If you send an e-mail to our customer service, you will receive a response from one of our representatives within 12 hours.I hope this helps. We look forward to seeing you again soon.Thank you for your inquiry. Did I solve your problem?

If yes, please click here:

http://www.amazon.com/gp/help/survey?p=A3HMEDA037ZW7H&k=hy

If no, please click here:

http://www.amazon.com/gp/help/survey?p=A3HMEDA037ZW7H&k=hn

Best regards,Kareem K.
Amazon.com

03/14/12 14:25:33
Your Name: Richard
Comments:I was wondering the average response time after emailing customer service regarding a concern with your amazon.com order or account? Thank you.

Have you had to communicate with Amazon.com customer service? Did they exceed your personal expectations? Let us know your experiences!

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Rating: 1.7/5 (14 votes cast)
Contact Amazon Customer Service, 1.7 out of 5 based on 14 ratings
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77 Comments on “Contact Amazon Customer Service
  1. Persons who have purchased my book are trying to post reviews and they are not being posted on Amazon. They have made purchases from me (not ordered via online) Why are these reviews not being posted?

  2. I’ll preordered NCAA football 13 on June,6 for my son but it comes out tomorrow but i just checked when he is going to get it and he is getting it on July 18 why so late???

  3. i want to get the money from my book sales and how many i sold
    kevin lee alias abdullah ali stage name america king
    347-232-7201
    125 lenox rd bk ny 11226 b7

    old address
    2402 atlantic ave bk ny
    681 clarkson ave bk ny
    50 nevins brroklyn ny

  4. Hello,

    I am a customer. It would be nice if you just had an email address so I could contact you easily. The Online change order etc., is impossible.

    Anyway, TV series North Square. I am interested in obtaining the whole series (three I believe). Do you have it suitable for viewing in Australia? Area 4 I believe. Your website only shows area 2.

    Laurie

    • The reason you need to go through the questionnaire, rather than emailing a general email address is to make sure you get to the correct person that will be able to help with your problem or question. Believe it or not, this is a much faster way to get your answer, because you’ll connect with the correct person the first time, rather than getting what is perceived as “the runaround”.

  5. Thanks for being a source for corporate address! (Your explanations are also helpful.) Have just had a very poor Amazon e-mail CS experience. Simple query–could Amazon offer a product and make it eligible for Prime shipping–completely mishandled, misdirected, misunderstood. I found myself doing CS’s work for it over and over, instead of it providing service to me–the customer. A frequent and happy Amazon customer, I must now write a paper letter to let Amazon know how utterly it failed to meet acceptable standards of customer service, to say nothing of my expectations.

  6. sir i want to buy two books in pakistan. vanished kingdom by normen device,,and the thistle and the drone by akbar

  7. Just wanted Amazon to know that, as a handicapped senior, I was not able to do what ws required to return a TV. A warning for people like me before they purchase such items would be really customer-friendly. Of course, RECEIVING the TV was not a problem, since the UPS driver very kindly brought it into my room, unpacked it, and placed it on the stand. Customer-friendly plus, don’t you think?

  8. I’ve have try contact Amazon to cancel my account for hours, every time I click on their support e-mail to goes right to their log in page and I can’t do anything but buy some thing and all I want is to cancel my account.

  9. 4:10-4:14pm EST, Fri, Jan. 10

    A customer “support” agent was misunderstanding my question because she failed to hear the entire question.

    When I asked her to listen to the question rather than not repeat the same irrelevant answer, she hung up on me!

    Thankfully the next agent listened, and I have an answer to the question.

    • I don’t intend to be Amazon Prime Membership and require to refund 99 dollars taken from my account 8/31/2014.
      I don’t understand why it was done without my consent?

  10. ATTENTION : I want to say your Customer Service is” OUTSTANDING”in my View and I would like to say “THANK YOU”A Thousand times over for being there for me and making My Returns “HASSLE FREE” ;)

  11. apreciado amigo Erick recibi el cafe Tres Rios ,echo en su pais gracias muy excelente muchas gracias y, tengas un excelente dia tu amigo Cesar

  12. I don’t think you want me to say what I think about your organization. I purchased a pan from you and it was damaged when i got it . I have tried to call, to no avail. I have emailed your service dept several times and it is the same as phone , no one has contacted me .if it is a duplicate then why has no one did anything

  13. How do I delete something on my Kindle that I no longer want such as book samples. Also things posted on front page that I only looked at. Thanks for your help

  14. I see you deducted for Prime from my Debit Card. I DID NOT agree to this and cannot afford it now. Please void it now and stop payment on my Card.
    Thanks much.
    Pearl

  15. this is the reason why people like myself stay away from doing business on line,you got to go through too much ……… to get one little answer. I was going to pay monthly,but I changed my mind, I would like you to take full payment from the card,including the memory card i just ordered. I tried to get a # that did not work,if i am going to do business with a company ,i think i should have a number.

    • its confusing for folks like me to do business on line, too much …….to go through and still do not get what you are asking for,all i wanted was a # for cus,service.I was going to pay monthly but I have changed my mind,I want you to take full payment from the card,including the memory card i just ordered.can i get a amen to this.

  16. I ordered a tv from amazon on Feb. 21st 2014 was supposed to be delivered on the 28th of Feb.They called me on the delivery date and said it came in late and they weren’t sure what day it would actually be delivered??!!! So I go on their website to track it myself and they tagged my order delivery date changed at customers request!!!!! So disgusted!! will never buy anything from amazon again.

  17. Trying to find an answer to my refund question was nearly impossible. On-line IS impossible. I finally found a phone number – still don’t have the question answered (re: a refund). Can’t someone DO something about making customer service more accessible AND make it easier to talk to a live person???

  18. I am totally frustrated with Amazon customer service. I have an issue about books purchased from sellers through Amazon. They have been paid for and charged on my credit card. Two books have never arrived even though the deadline was March 6. The person I spoke to was incomprehensible and I don’t know the next step except the Better Business Bureau’

  19. I bought some stuff through you and you would not give me the ten dollors off so I will never buy from amazon again your los wallmart will get my biz from now on.

  20. I would very much like you to stop trying to sell me crap. Not every thing in your in your store is of quality. I don’t want it. Please take it off my home page.

  21. I purchased a SunsOut Nicky Boehme 1500 piece jigsaw puzzle through you named Window Shopping. I have done lots of puzzles and never saw one like this. The pieces did not fit together properly so you didn’t know if they fit or not. Usually some pieces are like that and it is a challenge but this puzzle it was most of the pieces even the frame. I will never purchase another SunsOut puzzle.

  22. Hello, I work for the Dept. of Health and Social Services, Bureau of Quality Control. I am working on th case of Terrance Ewart . He worked for you at one time. I need to know if he got a pay check in
    Dec. ’13 and when his termination date was. If you would get back to me I would be forever greatful.
    Sincerely,
    Kathy Long

  23. I was given a Kindle Fire HDX recently and I have been trying to register, but every time I type in my password it comes back as not right. I even went to Amazon.com and changed my email address but it is still coming back as no such account.
    Can you please tell me what I am supposed to do?

  24. Three days ago I applied for a Kindle ebook, The Goldfinch, from the Wake County Library, North Carolina. I followed the usual steps from Amazon, and the library now shows that I do have the book for two weeks. However, it has not come up on my Kindle device list, nor on Cloud. What do I do to receive the book?

  25. i ordered the wrong +2.50 glasses please them for +2.75 i am sorry for the error. please replacement.thank you mary snow

  26. Regardless of what you say about Amazon being the best online retailer in the world, they are not. I ordered my novel(s) from them on the 1st of September 2012 and never did get my order. They cancelled my order and did not give me an explanation as to why they did that and did not give me a refund either. DO NOT DO BUSINESS WITH AMAZON OR YOU WILL GET BURNED!!!!!!!!!!!!!!!!!!!!!!!!!

  27. I am a member of amazon prime account and just received a gift card, do I have to activate the card before using it, help

  28. I forgot my password, when I type in the letter for recovering it I still can’t get through to my account. please help me.

  29. re: Down on the Farm…author

    I wrote this book in 2001 and gave to friends and relatives.
    This spring I saw on facebook that it had been published…I looked on internet and it Amazon….I looked up Amazon and found that it was Amazon.com uk…..which said they had no more copies and did not know if any more were to be published.

    Since I wrote the book I would like to purchase a copy and I would like to know what person or company published the book

    A courtesy of a reply would be greatly appreciated.
    Thanks!
    Betty Carolyn Huffman Molinare

  30. I wrote a book “Down on the Farm” and gave copies to friends and relatives. Someone sent me a facebook entry that the book had been published ….I looked on internet and it said Amazon Uk
    contacting Amazon Uk…stated the book was no longer in stock.My question is What was the name of the Publishing Co. and their address. I would like to have a copy.
    Betty Carolyn Huffman Molinare Thanks!!

  31. when I purchase something through Amazon or check out a product,I don’t particurly like seeing it in my browser the next day or couple of days later. Do not advertise to me products that I either buy or thinking of buying on my computer.

  32. Hello,
    Instead of a comment, I have a concern to share.I have always failed to order books because of lack of credit cards which are not used in my savings bank. Wonder whether it would possible to use money transfert agencies such as Western Union or Money Gram. this possibility will help me order most of Toni Morrison books which I am reading for doctoral purposes.

  33. Who infiltrated Amazon to cause it to fail from a boycott that will take place to show how stupid the business is by placing such an idiotic patent of placing ads with a white background. I’d find who’s idea that was and fire-em, because the blowback is going to be bad. You’ve lost my business. Unbelievable stupidity.

  34. You have a great company, why would you insult your customers by having a moron like Gary Busey pitch your products. My family and I will look for options other than Amazon for future purchases.

  35. I would like to know why if you pay more postage for 2 day shipping why don’t you get your merchandise in 2 days? I am still waiting for my order and it supposedly has been shipped per your email. Your 2 day and 1 day shipping is bogus and your just trying to get more money for the postage.

  36. I ordered a Microsoft Office Home & Student 2010 Family Pack, 3PC(Disc Version) 0n 5/15/20/2014 and it has not arrived

  37. Apparently, Amazon is not capable of multi-tasking. I order shoes last week and order could not be shipped due to the fact the my BILLING address and SHIPPING address didn’t match.

    How did the first pair of shoes get to me and the other 3 didn’t..

    EXPLAIN THAT??????

  38. I don’t igree with a coffee maker WELL WANT TO RETURN that you sale me by sears , THE ORDER #659789229 IN THE STORE THE SALES MAN SAID US 3 MONTHS FOR RETURNED , you never sent me inside de package any information ABOUT WARRANTY YOU FORGOT THE LITERATURE FOR EVERY PACKAGE,THE BEBLONGHI COFFEE MAKER IS NO PRACTICAL FOR US WE DONT UNDERSTANDING THE FUNCION I NEVER TOUCH THIS ITEM WE NEVER HAS BEEN INFORMATION ABOUT YOU ONLY ARRIVED THE PACKAGE ,WE HOPE RELOVE THIS MATTER, THANKS

  39. I ordered a new comprehensive review for NCLEX RN examination 6th edition by LINDA ANNE SILVESTRI on the 31st may 2014.till now I have not received anything.so I will like to know why

  40. I’ve always been very happy with ordering off amazon, usually everything gets here onetime and its exactly what the product description says it is. Recently I ordered something, and I paid extra for the next day shipping. The thing that I ordered was important and I needed to use it right away…having faith in Amazon I was expecting it to come with the mail the next afternoon…it never arrived. Upon tracking my package it said it was scheduled for delivery on Thursday..it still hasn’t come and it is Thursday at around 8pm.

  41. Calling customer was a wow experience for me. The representative immediately understood the problem and took care of it on the spot. He then offered to assist with any other problems.
    Oh, I waited less than 30 seconds for someone to come on the line. I wish customer service everywhere could follow Amazon’s example. No wonder Amazon is so popular in so many countries.

  42. Really, I all want to do is sent a gift card by face book and you having me jump thru so many hoops, really? give me a break here or better explain on the screens to get me from point a to z I still don’t have what I want and tried, need taken care of by 6/27, help please, scott francis

  43. Subject: Re: Return Request Closed for Amazon.com order 104-9141865-8186635
    Date: Sun, 6 Jul 2014 14:26:51 -0400

    This request was closed due to time expiring regardless of the fact that It was defective and had never used it until 7/4/14. In my opinion this is extremely poor customer service, we did not change our minds, the product had a defective zipper which separated the very first time we used it! We ordered it early so that we would have it when we had the opportunity to use it. I am very disappointed in this and will not hesitate to let friends know, we have A LOT of boat friends that were interested in getting one for their pets…This company should not be in business…they do not stand behind their products!

  44. Can not connect on Facebook with kindle…..have login &password already always has worked!!!!!!! Now it says doesn’t. Recognize…..what’s the problem???????? Problem on candy crush game. Can’t connect?????

  45. I placed an order for 2 Motorola Batteries and have received no less than 5 e-mails regarding my address, which they had wrong. After answering each e-mail I then received a call today from a woman who could not speak English. The only word I understood was “Amazon” and knew it was something AGAIN about my order. She gave a phone number to call but as mentioned I could not understand anything she said. This is the poorest customer service I have ever received from Amazon and CCMACCDESSORIES does not represent your company well.

  46. If you don’t like my comments, why did you ask?

    If the truth hurts – sorry.

    My comments were not, rude, vulgar, or in any way bad.

    They just represented a bad experience caused by the supplier.

    I’m sorry that I upset you. I thought that you wanted an honest answer. I was obviously wrong.

  47. I must admit that with Amazon it is always easy to get a live person on the phone to handle difficult matters, when they arise. This however is of no use whatever when you cannot understand the person you have to speak to. I have experienced phone reps (I presume from India) who, when I ask for someone else to speak with, I get stonewalled or cut off. Evidently your cheap labor is afraid of getting black marks for not speaking English coherently. Easy to call, yes. Stressful to work with, yes – very much so. It is as practical as an emergency vehicle with no gas. I might as well run to the emergency.

    If you can’t do something about this problem, your Customer Service Director/VP (maybe I should say Clerk) might as well be on vacation. Sorry, but that’s the best rating I can give you.

    This is one issue you cannot blow off saying “we meet the industry standard” for this type of customer service. Does the industry do your thinking for you?

    I’m just a truck driver, but even I know that to solve the problem one might consider significantly increasing the competency level requirements for “English speaking” employees. And that’s just one of many possible solutions. Would it be a strain on your Executive resources to come up with a few more… then implement them?

    Frustrated Customer

  48. Talked with Amazon rep. last week about a cell phone I received and is not a good one I spoke with Teresa. Today I called and wanted to talk with her because she knew all about my order and my problem. Rep. said I had to speak with who answered. I could not understand her very well. Thinking about stop ordering from Amazon. Hung with a bad phone. John

  49. Im bay the baby chair but for the price change I’m return I want to now what happend requested return 115-2070715 -0525064 order the return I made on October 7 but not yet return the money to my card. The other cuestion is I’m bay 2 pack of spring valley fish oil omega 3 1000mg 400 sofgeles and 1 operation game supo sty delivered. Was made in October 3 I’m never receive this order please letme now what happened to my order or give me back my money please expect quick response thank

  50. Hola buenas tardes, desde le 27 de octubre quedaron en darme respuesta a mi solicitud de que me pasaran mis dolares a un solo email ya que equivocadamente tengo 2 email con distintas contraseñas y ahora los 200 dolares que estaba solicitando pasarlo a la cuenta que tuviera mas dolares no los veo ni en una ni en otra cuenta. Quedaron de solucionare en 2 dias habiles y ya van 5 dias. Agraddeciendo su colabopracion prestada lo mas pronto posible. Muchas gracias

  51. I do not like the changes on my kindle. It makes it more difficult for me to see the screen. Hate it!!! Why can’t people leave things alone,always have to improve things.I don’t like it. major fail

  52. I just got off the phone with customer service and I just wanted to say I am very satisfied with my customer service. The girl I spokewas friendly, knew what needed to be done to fix the problem, and was easily understood. I didn’t have to ask her to repeat anything which is a HUGE plus this day and age. I am a fan of Amazon, a prime member, several kindle versions owner, and am very happy to report that their customer service lives up to the high standard of service I expect from this company.

  53. Hello,

    Our store registration information is not complete.

    When filled in the information to “Tax Identity Information” step we can not find the link to enter.

    Could you help us send the link of this step?

    Details: Store name: usstoremarket, Company name: AUMBOW INTERNATIONAL TRADING LTD,Category: Camera & photo,email:usamazon@aumbow.com

    Looking forward to your reply

  54. Hi there, 13 days ago I order 4 stuffs. All had arrived except for one. It said u haven’t been able to deliver it yet. Will it arrived before Christmas?

  55. Hi there, 13 days ago I order 4 stuffs. All had arrived except for one. It said u haven’t been able to deliver it yet. Will it arrived before Christmas?

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