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Contact Amazon Customer Service

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Contacting Amazon.com Customer Service Center

Amazon.com is the largest online retailer with websites currently operational in the United States, China, India, Japan, Spain, Italy, France, Germany, the United Kingdom and Canada. The company was founded in 1994 as an online seller of books and quickly became the top online retailer of consumer electronics, home goods and perishable items. Amazon.com has three mains ways to communicate with customer service, regardless of the language.

Contact Info:

Phone Contact Numbers

Amazon.com operates a call center that provides assistance 7 days a week and 24 hours a day. The customer service representatives have the ability to assist you with concerns, including, placing an order, your personal account settings, promotions and deals, as well as returns. Additional assistance relating to non-orders is available as well.

  • United States: 1-866-216-1072
  • United Kingdom: 0800-2796620
  • International: 1-206-266-2992

Mailing Address

The corporate headquarters for Amazon.com is located at:

Amazon.com, Inc.
1200 12th Ave. South, Ste. 1200
Seattle, WA 98144-2734 USA

Official Website

On the Amazon.com website, you have the ability to make purchases, browse merchandise and make inquiries regarding your account. Amazon also offers a buy-back program where customers can sell electronics, movies, video games and more to Amazon for a set price. Amazon will pay for the shipping cost and credit your account with the buy-back total. Other services provided by Amazon.com include eBook sales, eBook purchases, music downloads and movie downloads. Amazon Prime members have access to free eBooks and music.

www.amazon.com

Customer Service Email

Amazon.com provides a customer service email contact on the official website. You must be a registered Amazon.com user in order to utilize the email function. You can email customer service here: https://www.amazon.com/gp/help/contact-us/general-questions.html?ie=UTF8&nodeId=518316&type=email&mode=&skip=true#a. You may be asked a few questions about why you need to contact Amazon before reaching the email form. Keep answering questions until the EMAIL button brightens. You can also choose to chat with customer service on the same page.

Our Experience

When we called Amazon.com, we were greeted with an automated system that explained we must hold in order to speak with a customer service representative. After approximately 45 seconds, the customer service representative answered the phone. The agent spoke clear English and quickly answered our question about returning an item. We called back two additional times and we received the same service. The call center appears to be located in the United States and the phone number rings straight to customer service without an automated maze of recorded messages.

We sent an email to customer service to the above email address inquiring about the anticipated response time relating to customer concerns. An automated response arrived in our email within 2 hours. The information was helpful and pointed us in the right direction, see below:

Hello,

If you send an e-mail to our customer service, you will receive a response from one of our representatives within 12 hours.I hope this helps. We look forward to seeing you again soon.Thank you for your inquiry. Did I solve your problem?

If yes, please click here:

http://www.amazon.com/gp/help/survey?p=A3HMEDA037ZW7H&k=hy

If no, please click here:

http://www.amazon.com/gp/help/survey?p=A3HMEDA037ZW7H&k=hn

Best regards,Kareem K.
Amazon.com

03/14/12 14:25:33
Your Name: Richard
Comments:I was wondering the average response time after emailing customer service regarding a concern with your amazon.com order or account? Thank you.

Have you had to communicate with Amazon.com customer service? Did they exceed your personal expectations? Let us know your experiences!

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15 Comments on “Contact Amazon Customer Service
  1. Persons who have purchased my book are trying to post reviews and they are not being posted on Amazon. They have made purchases from me (not ordered via online) Why are these reviews not being posted?

  2. I’ll preordered NCAA football 13 on June,6 for my son but it comes out tomorrow but i just checked when he is going to get it and he is getting it on July 18 why so late???

  3. i want to get the money from my book sales and how many i sold
    kevin lee alias abdullah ali stage name america king
    347-232-7201
    125 lenox rd bk ny 11226 b7

    old address
    2402 atlantic ave bk ny
    681 clarkson ave bk ny
    50 nevins brroklyn ny

  4. Hello,

    I am a customer. It would be nice if you just had an email address so I could contact you easily. The Online change order etc., is impossible.

    Anyway, TV series North Square. I am interested in obtaining the whole series (three I believe). Do you have it suitable for viewing in Australia? Area 4 I believe. Your website only shows area 2.

    Laurie

    • The reason you need to go through the questionnaire, rather than emailing a general email address is to make sure you get to the correct person that will be able to help with your problem or question. Believe it or not, this is a much faster way to get your answer, because you’ll connect with the correct person the first time, rather than getting what is perceived as “the runaround”.

  5. Thanks for being a source for corporate address! (Your explanations are also helpful.) Have just had a very poor Amazon e-mail CS experience. Simple query–could Amazon offer a product and make it eligible for Prime shipping–completely mishandled, misdirected, misunderstood. I found myself doing CS’s work for it over and over, instead of it providing service to me–the customer. A frequent and happy Amazon customer, I must now write a paper letter to let Amazon know how utterly it failed to meet acceptable standards of customer service, to say nothing of my expectations.

  6. sir i want to buy two books in pakistan. vanished kingdom by normen device,,and the thistle and the drone by akbar

  7. Just wanted Amazon to know that, as a handicapped senior, I was not able to do what ws required to return a TV. A warning for people like me before they purchase such items would be really customer-friendly. Of course, RECEIVING the TV was not a problem, since the UPS driver very kindly brought it into my room, unpacked it, and placed it on the stand. Customer-friendly plus, don’t you think?

  8. I’ve have try contact Amazon to cancel my account for hours, every time I click on their support e-mail to goes right to their log in page and I can’t do anything but buy some thing and all I want is to cancel my account.

  9. 4:10-4:14pm EST, Fri, Jan. 10

    A customer “support” agent was misunderstanding my question because she failed to hear the entire question.

    When I asked her to listen to the question rather than not repeat the same irrelevant answer, she hung up on me!

    Thankfully the next agent listened, and I have an answer to the question.

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