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Contact Amazon Customer Service

Contacting Amazon.com Customer Service Center

Amazon.com is the largest online retailer with websites currently operational in the United States, China, India, Japan, Spain, Italy, France, Germany, the United Kingdom and Canada. The company was founded in 1994 as an online seller of books and quickly became the top online retailer of consumer electronics, home goods and perishable items. Amazon.com has three mains ways to communicate with customer service, regardless of the language.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Amazon.com operates a call center that provides assistance 7 days a week and 24 hours a day. The customer service representatives have the ability to assist you with concerns, including, placing an order, your personal account settings, promotions and deals, as well as returns. Additional assistance relating to non-orders is available as well.

  • United States: 1-866-216-1072
  • United Kingdom: 0800-2796620
  • International: 1-206-266-2992

Mailing Address

The corporate headquarters for Amazon.com is located at:

Amazon.com, Inc.
1200 12th Ave. South, Ste. 1200
Seattle, WA 98144-2734 USA

Official Website

On the Amazon.com website, you have the ability to make purchases, browse merchandise and make inquiries regarding your account. Amazon also offers a buy-back program where customers can sell electronics, movies, video games and more to Amazon for a set price. Amazon will pay for the shipping cost and credit your account with the buy-back total. Other services provided by Amazon.com include eBook sales, eBook purchases, music downloads and movie downloads. Amazon Prime members have access to free eBooks and music.

www.amazon.com

Customer Service Email

Amazon.com provides a customer service email contact on the official website. You must be a registered Amazon.com user in order to utilize the email function. You can email customer service here: https://www.amazon.com/gp/help/contact-us/general-questions.html?ie=UTF8&nodeId=518316&type=email&mode=&skip=true#a. You may be asked a few questions about why you need to contact Amazon before reaching the email form. Keep answering questions until the EMAIL button brightens. You can also choose to chat with customer service on the same page.

Our Experience

When we called Amazon.com, we were greeted with an automated system that explained we must hold in order to speak with a customer service representative. After approximately 45 seconds, the customer service representative answered the phone. The agent spoke clear English and quickly answered our question about returning an item. We called back two additional times and we received the same service. The call center appears to be located in the United States and the phone number rings straight to customer service without an automated maze of recorded messages.

We sent an email to customer service to the above email address inquiring about the anticipated response time relating to customer concerns. An automated response arrived in our email within 2 hours. The information was helpful and pointed us in the right direction, see below:

Hello,

If you send an e-mail to our customer service, you will receive a response from one of our representatives within 12 hours.I hope this helps. We look forward to seeing you again soon.Thank you for your inquiry. Did I solve your problem?

If yes, please click here:

http://www.amazon.com/gp/help/survey?p=A3HMEDA037ZW7H&k=hy

If no, please click here:

http://www.amazon.com/gp/help/survey?p=A3HMEDA037ZW7H&k=hn

Best regards,Kareem K.
Amazon.com

03/14/12 14:25:33
Your Name: Richard
Comments:I was wondering the average response time after emailing customer service regarding a concern with your amazon.com order or account? Thank you.

Have you had to communicate with Amazon.com customer service? Did they exceed your personal expectations? Let us know your experiences!

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281 Comments on “Contact Amazon Customer Service
  1. Persons who have purchased my book are trying to post reviews and they are not being posted on Amazon. They have made purchases from me (not ordered via online) Why are these reviews not being posted?

  2. I’ll preordered NCAA football 13 on June,6 for my son but it comes out tomorrow but i just checked when he is going to get it and he is getting it on July 18 why so late???

  3. i want to get the money from my book sales and how many i sold
    kevin lee alias abdullah ali stage name america king
    347-232-7201
    125 lenox rd bk ny 11226 b7

    old address
    2402 atlantic ave bk ny
    681 clarkson ave bk ny
    50 nevins brroklyn ny

  4. Hello,

    I am a customer. It would be nice if you just had an email address so I could contact you easily. The Online change order etc., is impossible.

    Anyway, TV series North Square. I am interested in obtaining the whole series (three I believe). Do you have it suitable for viewing in Australia? Area 4 I believe. Your website only shows area 2.

    Laurie

    • The reason you need to go through the questionnaire, rather than emailing a general email address is to make sure you get to the correct person that will be able to help with your problem or question. Believe it or not, this is a much faster way to get your answer, because you’ll connect with the correct person the first time, rather than getting what is perceived as “the runaround”.

  5. Thanks for being a source for corporate address! (Your explanations are also helpful.) Have just had a very poor Amazon e-mail CS experience. Simple query–could Amazon offer a product and make it eligible for Prime shipping–completely mishandled, misdirected, misunderstood. I found myself doing CS’s work for it over and over, instead of it providing service to me–the customer. A frequent and happy Amazon customer, I must now write a paper letter to let Amazon know how utterly it failed to meet acceptable standards of customer service, to say nothing of my expectations.

  6. sir i want to buy two books in pakistan. vanished kingdom by normen device,,and the thistle and the drone by akbar

  7. Just wanted Amazon to know that, as a handicapped senior, I was not able to do what ws required to return a TV. A warning for people like me before they purchase such items would be really customer-friendly. Of course, RECEIVING the TV was not a problem, since the UPS driver very kindly brought it into my room, unpacked it, and placed it on the stand. Customer-friendly plus, don’t you think?

  8. I’ve have try contact Amazon to cancel my account for hours, every time I click on their support e-mail to goes right to their log in page and I can’t do anything but buy some thing and all I want is to cancel my account.

  9. 4:10-4:14pm EST, Fri, Jan. 10

    A customer “support” agent was misunderstanding my question because she failed to hear the entire question.

    When I asked her to listen to the question rather than not repeat the same irrelevant answer, she hung up on me!

    Thankfully the next agent listened, and I have an answer to the question.

    • I don’t intend to be Amazon Prime Membership and require to refund 99 dollars taken from my account 8/31/2014.
      I don’t understand why it was done without my consent?

  10. ATTENTION : I want to say your Customer Service is” OUTSTANDING”in my View and I would like to say “THANK YOU”A Thousand times over for being there for me and making My Returns “HASSLE FREE” ;)

  11. apreciado amigo Erick recibi el cafe Tres Rios ,echo en su pais gracias muy excelente muchas gracias y, tengas un excelente dia tu amigo Cesar

  12. I don’t think you want me to say what I think about your organization. I purchased a pan from you and it was damaged when i got it . I have tried to call, to no avail. I have emailed your service dept several times and it is the same as phone , no one has contacted me .if it is a duplicate then why has no one did anything

  13. How do I delete something on my Kindle that I no longer want such as book samples. Also things posted on front page that I only looked at. Thanks for your help

  14. I see you deducted for Prime from my Debit Card. I DID NOT agree to this and cannot afford it now. Please void it now and stop payment on my Card.
    Thanks much.
    Pearl

  15. this is the reason why people like myself stay away from doing business on line,you got to go through too much ……… to get one little answer. I was going to pay monthly,but I changed my mind, I would like you to take full payment from the card,including the memory card i just ordered. I tried to get a # that did not work,if i am going to do business with a company ,i think i should have a number.

    • its confusing for folks like me to do business on line, too much …….to go through and still do not get what you are asking for,all i wanted was a # for cus,service.I was going to pay monthly but I have changed my mind,I want you to take full payment from the card,including the memory card i just ordered.can i get a amen to this.

  16. I ordered a tv from amazon on Feb. 21st 2014 was supposed to be delivered on the 28th of Feb.They called me on the delivery date and said it came in late and they weren’t sure what day it would actually be delivered??!!! So I go on their website to track it myself and they tagged my order delivery date changed at customers request!!!!! So disgusted!! will never buy anything from amazon again.

  17. Trying to find an answer to my refund question was nearly impossible. On-line IS impossible. I finally found a phone number – still don’t have the question answered (re: a refund). Can’t someone DO something about making customer service more accessible AND make it easier to talk to a live person???

  18. I am totally frustrated with Amazon customer service. I have an issue about books purchased from sellers through Amazon. They have been paid for and charged on my credit card. Two books have never arrived even though the deadline was March 6. The person I spoke to was incomprehensible and I don’t know the next step except the Better Business Bureau’

  19. I bought some stuff through you and you would not give me the ten dollors off so I will never buy from amazon again your los wallmart will get my biz from now on.

  20. I would very much like you to stop trying to sell me crap. Not every thing in your in your store is of quality. I don’t want it. Please take it off my home page.

  21. I purchased a SunsOut Nicky Boehme 1500 piece jigsaw puzzle through you named Window Shopping. I have done lots of puzzles and never saw one like this. The pieces did not fit together properly so you didn’t know if they fit or not. Usually some pieces are like that and it is a challenge but this puzzle it was most of the pieces even the frame. I will never purchase another SunsOut puzzle.

  22. Hello, I work for the Dept. of Health and Social Services, Bureau of Quality Control. I am working on th case of Terrance Ewart . He worked for you at one time. I need to know if he got a pay check in
    Dec. ’13 and when his termination date was. If you would get back to me I would be forever greatful.
    Sincerely,
    Kathy Long

  23. I was given a Kindle Fire HDX recently and I have been trying to register, but every time I type in my password it comes back as not right. I even went to Amazon.com and changed my email address but it is still coming back as no such account.
    Can you please tell me what I am supposed to do?

  24. Three days ago I applied for a Kindle ebook, The Goldfinch, from the Wake County Library, North Carolina. I followed the usual steps from Amazon, and the library now shows that I do have the book for two weeks. However, it has not come up on my Kindle device list, nor on Cloud. What do I do to receive the book?

  25. i ordered the wrong +2.50 glasses please them for +2.75 i am sorry for the error. please replacement.thank you mary snow

  26. Regardless of what you say about Amazon being the best online retailer in the world, they are not. I ordered my novel(s) from them on the 1st of September 2012 and never did get my order. They cancelled my order and did not give me an explanation as to why they did that and did not give me a refund either. DO NOT DO BUSINESS WITH AMAZON OR YOU WILL GET BURNED!!!!!!!!!!!!!!!!!!!!!!!!!

  27. I am a member of amazon prime account and just received a gift card, do I have to activate the card before using it, help

  28. I forgot my password, when I type in the letter for recovering it I still can’t get through to my account. please help me.

  29. re: Down on the Farm…author

    I wrote this book in 2001 and gave to friends and relatives.
    This spring I saw on facebook that it had been published…I looked on internet and it Amazon….I looked up Amazon and found that it was Amazon.com uk…..which said they had no more copies and did not know if any more were to be published.

    Since I wrote the book I would like to purchase a copy and I would like to know what person or company published the book

    A courtesy of a reply would be greatly appreciated.
    Thanks!
    Betty Carolyn Huffman Molinare

  30. I wrote a book “Down on the Farm” and gave copies to friends and relatives. Someone sent me a facebook entry that the book had been published ….I looked on internet and it said Amazon Uk
    contacting Amazon Uk…stated the book was no longer in stock.My question is What was the name of the Publishing Co. and their address. I would like to have a copy.
    Betty Carolyn Huffman Molinare Thanks!!

  31. when I purchase something through Amazon or check out a product,I don’t particurly like seeing it in my browser the next day or couple of days later. Do not advertise to me products that I either buy or thinking of buying on my computer.

  32. Hello,
    Instead of a comment, I have a concern to share.I have always failed to order books because of lack of credit cards which are not used in my savings bank. Wonder whether it would possible to use money transfert agencies such as Western Union or Money Gram. this possibility will help me order most of Toni Morrison books which I am reading for doctoral purposes.

  33. Who infiltrated Amazon to cause it to fail from a boycott that will take place to show how stupid the business is by placing such an idiotic patent of placing ads with a white background. I’d find who’s idea that was and fire-em, because the blowback is going to be bad. You’ve lost my business. Unbelievable stupidity.

  34. You have a great company, why would you insult your customers by having a moron like Gary Busey pitch your products. My family and I will look for options other than Amazon for future purchases.

  35. I would like to know why if you pay more postage for 2 day shipping why don’t you get your merchandise in 2 days? I am still waiting for my order and it supposedly has been shipped per your email. Your 2 day and 1 day shipping is bogus and your just trying to get more money for the postage.

  36. I ordered a Microsoft Office Home & Student 2010 Family Pack, 3PC(Disc Version) 0n 5/15/20/2014 and it has not arrived

  37. Apparently, Amazon is not capable of multi-tasking. I order shoes last week and order could not be shipped due to the fact the my BILLING address and SHIPPING address didn’t match.

    How did the first pair of shoes get to me and the other 3 didn’t..

    EXPLAIN THAT??????

  38. I don’t igree with a coffee maker WELL WANT TO RETURN that you sale me by sears , THE ORDER #659789229 IN THE STORE THE SALES MAN SAID US 3 MONTHS FOR RETURNED , you never sent me inside de package any information ABOUT WARRANTY YOU FORGOT THE LITERATURE FOR EVERY PACKAGE,THE BEBLONGHI COFFEE MAKER IS NO PRACTICAL FOR US WE DONT UNDERSTANDING THE FUNCION I NEVER TOUCH THIS ITEM WE NEVER HAS BEEN INFORMATION ABOUT YOU ONLY ARRIVED THE PACKAGE ,WE HOPE RELOVE THIS MATTER, THANKS

  39. I ordered a new comprehensive review for NCLEX RN examination 6th edition by LINDA ANNE SILVESTRI on the 31st may 2014.till now I have not received anything.so I will like to know why

  40. I’ve always been very happy with ordering off amazon, usually everything gets here onetime and its exactly what the product description says it is. Recently I ordered something, and I paid extra for the next day shipping. The thing that I ordered was important and I needed to use it right away…having faith in Amazon I was expecting it to come with the mail the next afternoon…it never arrived. Upon tracking my package it said it was scheduled for delivery on Thursday..it still hasn’t come and it is Thursday at around 8pm.

  41. Calling customer was a wow experience for me. The representative immediately understood the problem and took care of it on the spot. He then offered to assist with any other problems.
    Oh, I waited less than 30 seconds for someone to come on the line. I wish customer service everywhere could follow Amazon’s example. No wonder Amazon is so popular in so many countries.

  42. Really, I all want to do is sent a gift card by face book and you having me jump thru so many hoops, really? give me a break here or better explain on the screens to get me from point a to z I still don’t have what I want and tried, need taken care of by 6/27, help please, scott francis

  43. Subject: Re: Return Request Closed for Amazon.com order 104-9141865-8186635
    Date: Sun, 6 Jul 2014 14:26:51 -0400

    This request was closed due to time expiring regardless of the fact that It was defective and had never used it until 7/4/14. In my opinion this is extremely poor customer service, we did not change our minds, the product had a defective zipper which separated the very first time we used it! We ordered it early so that we would have it when we had the opportunity to use it. I am very disappointed in this and will not hesitate to let friends know, we have A LOT of boat friends that were interested in getting one for their pets…This company should not be in business…they do not stand behind their products!

  44. Can not connect on Facebook with kindle…..have login &password already always has worked!!!!!!! Now it says doesn’t. Recognize…..what’s the problem???????? Problem on candy crush game. Can’t connect?????

  45. I placed an order for 2 Motorola Batteries and have received no less than 5 e-mails regarding my address, which they had wrong. After answering each e-mail I then received a call today from a woman who could not speak English. The only word I understood was “Amazon” and knew it was something AGAIN about my order. She gave a phone number to call but as mentioned I could not understand anything she said. This is the poorest customer service I have ever received from Amazon and CCMACCDESSORIES does not represent your company well.

  46. If you don’t like my comments, why did you ask?

    If the truth hurts – sorry.

    My comments were not, rude, vulgar, or in any way bad.

    They just represented a bad experience caused by the supplier.

    I’m sorry that I upset you. I thought that you wanted an honest answer. I was obviously wrong.

  47. I must admit that with Amazon it is always easy to get a live person on the phone to handle difficult matters, when they arise. This however is of no use whatever when you cannot understand the person you have to speak to. I have experienced phone reps (I presume from India) who, when I ask for someone else to speak with, I get stonewalled or cut off. Evidently your cheap labor is afraid of getting black marks for not speaking English coherently. Easy to call, yes. Stressful to work with, yes – very much so. It is as practical as an emergency vehicle with no gas. I might as well run to the emergency.

    If you can’t do something about this problem, your Customer Service Director/VP (maybe I should say Clerk) might as well be on vacation. Sorry, but that’s the best rating I can give you.

    This is one issue you cannot blow off saying “we meet the industry standard” for this type of customer service. Does the industry do your thinking for you?

    I’m just a truck driver, but even I know that to solve the problem one might consider significantly increasing the competency level requirements for “English speaking” employees. And that’s just one of many possible solutions. Would it be a strain on your Executive resources to come up with a few more… then implement them?

    Frustrated Customer

  48. Talked with Amazon rep. last week about a cell phone I received and is not a good one I spoke with Teresa. Today I called and wanted to talk with her because she knew all about my order and my problem. Rep. said I had to speak with who answered. I could not understand her very well. Thinking about stop ordering from Amazon. Hung with a bad phone. John

  49. Im bay the baby chair but for the price change I’m return I want to now what happend requested return 115-2070715 -0525064 order the return I made on October 7 but not yet return the money to my card. The other cuestion is I’m bay 2 pack of spring valley fish oil omega 3 1000mg 400 sofgeles and 1 operation game supo sty delivered. Was made in October 3 I’m never receive this order please letme now what happened to my order or give me back my money please expect quick response thank

  50. Hola buenas tardes, desde le 27 de octubre quedaron en darme respuesta a mi solicitud de que me pasaran mis dolares a un solo email ya que equivocadamente tengo 2 email con distintas contraseñas y ahora los 200 dolares que estaba solicitando pasarlo a la cuenta que tuviera mas dolares no los veo ni en una ni en otra cuenta. Quedaron de solucionare en 2 dias habiles y ya van 5 dias. Agraddeciendo su colabopracion prestada lo mas pronto posible. Muchas gracias

  51. I do not like the changes on my kindle. It makes it more difficult for me to see the screen. Hate it!!! Why can’t people leave things alone,always have to improve things.I don’t like it. major fail

  52. I just got off the phone with customer service and I just wanted to say I am very satisfied with my customer service. The girl I spokewas friendly, knew what needed to be done to fix the problem, and was easily understood. I didn’t have to ask her to repeat anything which is a HUGE plus this day and age. I am a fan of Amazon, a prime member, several kindle versions owner, and am very happy to report that their customer service lives up to the high standard of service I expect from this company.

  53. Hello,

    Our store registration information is not complete.

    When filled in the information to “Tax Identity Information” step we can not find the link to enter.

    Could you help us send the link of this step?

    Details: Store name: usstoremarket, Company name: AUMBOW INTERNATIONAL TRADING LTD,Category: Camera & photo,email:usamazon@aumbow.com

    Looking forward to your reply

  54. Hi there, 13 days ago I order 4 stuffs. All had arrived except for one. It said u haven’t been able to deliver it yet. Will it arrived before Christmas?

  55. Hi there, 13 days ago I order 4 stuffs. All had arrived except for one. It said u haven’t been able to deliver it yet. Will it arrived before Christmas?

  56. I posted a book titled Mother Murdered Me online two weeks ago. Amazon paid me $179.00 for book sales. Then, Amazon took the money from my bank account, citing “Fraud” as the reason, and closed my account. This is fraud and theft like I have never seen in my life.

    I have held legal copyright for this book since 1957.
    Isn’t one honest person employed with your company who can straighten this out for me?
    I will not let the theft of my book go indefinitely. I will recover my book, as well as the money stolen from me by Amazon. I have acquired a copyright attorney, and he advised me to send this note. If you do not respond, we will file suit.
    Ronald Eugene Jackson, author of 17 books, three of which are still on the market.

    Ronald Eugene Jackson

  57. I have received two “new” credit cards from Amazon. They appear to been from VISA issued through Chase. Amazon does not seem to know about these cards or for some reason does not honor them.

    Amazon just does not ship and notifies me that they have cancelled my orders.

    Now I have no idea what has or will happen to the things I have tried to order.

    Please cancel all orders you have for me. Thank you.

    W.B. Price

  58. Amazon is nothing more then a scam selling items on the black market. Brand new items Amazon smash it then sell it as nothing is wrong. Banned customer about the condition of them items was sold that is a scam. if you go and buy a gift card do not that’s a mistake. its a black market scam for amazon to rip off customers. I ordered a Nvidia Shield tablet. smash the retail box on the floor. open it. F@@K with the item to break it. then sell it to me brand new. the amount of Lies ripping off customers. going to Amazon is a mistake that lost thousands of dollars. The phone service is the worse. Amazon opens customer service in 3rd world countries what for? I feel Amazon is owned by Ebay. I am trying to find answers to this. I calling attereny on this

  59. I bought a cover for a kindle I ordered through amazon. It did not fit so I’m returning it. Today I got the charges from the purchase and my card was charged for a membership fee of over $100.00. I did not ask for membership and did not approve the charges. I would appreciate you canceling the membership.

  60. Why am I being charged for shipping when ordering through Amazon?
    I am a prime member and should receive two day free shipping.
    Please check into this fir me.
    Thank you

  61. feb 19, 2015 I placed an order used my checking account as payment option.. amazon charged me more than once for the same items.. I called and was told that suspicious activity was being done on my acct, the rep then told me he would have to be connected to my computer before he could give me any more info, I will never order from amazon againand I want my money back

  62. I received the following message from Amazon:

    “Hello christopher Yeanos, We’re writing to let you know that the payment for the item listed below has been declined. The issuing bank may have declined the charge if the name, expiration date, or ZIP Code you entered does not exactly match the bank’s information. There is no need to place a new order as we will automatically try your selected payment method again.*”

    SINCE I COULD NOT RESPOND TO THE EMAIL(brilliant:)– the following is my response to the message you sent me: |

    I was a function in DC recently with Jeff Bezos — impressive guy — but I cannot believe that you cannot handle simple thing with having an item shipped to a friend(not my address:) — you guys are suppose to have an impressive IT department…

  63. I ordered two watches on the first of February in stock, today one and half month later you are showing in stock but no watches.
    The second one is a ordered for a purse, at the time I ordered I canncelled it.
    Find out that you hit my card and sent the purse. I dont received vthings items I ordered and receiving one that I cancelled. Do to your errors I request a fund refund on both orders.

  64. 1) Sunday AM I called to the USA for help & comments on Amazon policy’s and had great success including (I thought) with the problem with Prime Trial Membership. Our Discussion was a 10. many thanks to the person I talked to. 2) Sunday evening I was having a great problem with playing my music in the cloud. Finally I realized again Prime Trial Memb was on site and telling to listen to THEIR MUSIC AS IT WAS DONE BY “EXPERTS” and at that point I lost my cool. Finally a young lady in So Africa helped me with a lot patience was able to finally remove Prime and then after about an hour the music started playing normally. I want to apologize to everyone and anyone I talked to that night. Amazon you need to take a close look at Prime trial and related items to it. I have over 50 years in knowledge of music and I feel your experts are lot less than that. Thank you

  65. Because it is so difficult to find immediate customer service, I ended up with a phone number that was supposedly Amazon’s that appears to be a scam. Customer Service seems almost totally non-existent. Does it help Amazon if customer service is in hiding?

  66. I have owned multiple kindle over the years as has my wife. I think your software on my fire is a disaster. First, every time I put my fire down it loses my place. I frontman a couple of pAges it could go Nywhere. I use bookmarks and they are worthless. Your book library is difficult to save and shelve my books. Your search engine is terrible. I don’t know what you can do but I think my wife and I who own 4kindle will be switching to nooks. I doubt you care about what I am saying
    But I am so frustrated that this first edition of the fire is worthless

  67. I placed an order on 3/12/15 and rec’d confirmation of the order.
    I have not rec’d any shipping details. On Amazon.com it still shows that my order has not even been shipped. Has changes been made that we don’t get them anymore.

  68. I never authorized for $99.00 to be taken out of my checking account for a membership fee. If I have to have a membership to shop amazon consider me a past customer. i will be in overdraft with this amount taken out. No more amazon

  69. I paid $3:99 for a game called Craft Mods similar to Minecraft I’m very upset for the false advertising the game is not about crafting I want my refund please it’s unfair and feel cheated for my money.

  70. Friday5/1/15 @6:15 pm
    I want to tell amazon how very much I appreciate your customer service. The ability to speak directly to a customer service representitive is so very much appreciated in this day of automation. Today I was helped with an order by Robin and Mark. They were both outstanding in customer service and extremely pleasant to work with. They resolved my issue completely and I will be a loyal amazon customer forever because of them and your wonderful customer satisfaction practices. Thank you! Carol RN

  71. Ordered 2 of something. Try to cancel one on website 2 minutes after but you can’t on your site. Then got the worst non English speaking person on phone. FYI won’ be using you service anymore.

  72. Just wanted to check out rieker shoes for woment. I came across a pair of rieker shoes which I am interested in buying. The problem is that there of 2 types for this item. One says ” The rieker antistress philosophy 46315″. The other says “Rieker women daisy 15 Casual. What is the different between them? The design is the same. Hope to hear from you soon

  73. I have been getting problem with getting to my Amazon account to see my late orders
    Please can you help
    Thank you
    Agnes Bonello .

  74. As usual, the Amazon.com customer service representative was knowledgeable, helpful, and extremely pleasant. I appreciate it.

  75. I called Amazon customer service today about several items I ordered that hadn’t been shipped yet. In dealing with your customer service I couldn’t just simply give them my order number. They wanted e-mail address, name, address and after doing all this they still couldn’t tell me when and IF my items would be shipped. I learned that I was talking to someone in the Philippines. Also, they were looking at the same thing on their computer screen that I was looking at on my computer. I knew as much as they did about my shipment because we both had the SAME information. So in the end, they were no help at all. Amazon doesn’t want customers to call and talk to someone in America and that really disturbs me. It means you really don’t care about customer service. I’ve had pretty good luck with Amazon in the past, but after this encounter, I don’t think I will be ordering as much from you. When you get so big that you have to have customer service in a foreign country, you’re going to lose business.

  76. Hello,my name is Sara I live in Asia,Saudi Arabia ,jeedah and I want to know the price of the shipping the items
    Ps: I ordered 8 items wich is a necklace a dress sunglasses an iPhone cover an eos lipstick and 2 foot jewelry wich is all costs $44.92

  77. Hello,my name is Sara I live in Asia,Saudi Arabia ,jeedah and I want to know the price of the shipping the items
    Ps: I ordered 8 items wich is a necklace a dress sunglasses an iPhone cover an eos lipstick and 2 foot jewelry wich is all costs $44.92

  78. Greetings1 Please do the United States a great service and stop selling confederate flags and products that bear that image.

    Thank You!

  79. Your company has prohibited the sale of the Confederate flag because its offensive to some. Everyone my interpret it has they wish. I believe we are still in America, so I would like request that your company also bans the sale of Islam flags and communist flags has they are offensive to me.

    Thank for understanding in advance,

    Richard Brisco

  80. Dear Amazon, congress is attempting to pass a bill called the Trans Pacific Partnership. This bill will render the Fair Use agreement essentially void, and that will cause websites like Twitch, which you own, to basically shut down. Please do all that you can to fight this the TPP, so that this doesn’t happen.

  81. I would like to know why you think it is ok to let a small amount of people decide for you what you can and can not sell!! The confederate flag is apart of our history, I do not believe in slavery but it is part of our history. We voted against homosexaul marraige but our goverment tells us they don’t care what we think anymore. They want to legalize marijuana and get rid of cigarettes, which both are very unhealthy for you. Why are we sitting back and letting our goverment take away our GOD GIVEN FREEDOMS!!!!!!!!!!! I am so tired of losing more and more of my freedom, PLEASE STAND UP FOR YOUR FREEDOM don’t stop selling a flag that is part of OUR history.

  82. We had a package delivered, it had been open the contents missing, we found it hanging on our gate. what is to be done about replacing it. it was High Plains Drifter, Clint Eastwood., we would very much like to have it replaced. please contact us at the address above. thank you

  83. Our package was delivered, it was missing the content, the package had been cut open and ups had left it on our gate, it was High Plains Drifter, with Clint Eastwood, what options do we have

  84. I understood I could pay the amazon card (chase) by using my gov. debit card I do not have a checking acct. I do not want one and I do not trust any finical institute for automatic pay. This is 2015 not 1985 get with it. I know I’m not the only senior citizen with this card and arrangement Ebay is ahead of you in this field If you would direct chase to get a brain they can have it fixed (Retired programmer). Chase can do the job if I go into their place of business. why can’t it be done online.

  85. I simply ordered a couple of items for my friend’s birthday. I receive an alert from my account there has been an unauthorized debit. I am concerned and am having so much trouble contacting someone. When my problem is rectified and I am refunded, I will post that as well.

  86. I am a prime member and use your site frequently for everyday purcheses. I am a huge fan of your products but must say I am totally disappointed in your “prime day”. There were very few items I was interested in and the few I added to my cart were jacked up in price by the time I tried to check out. No warning on price experation. Sorry to say Walmart kicked your asses today,I actually got good deals from them.

  87. No less than six emails back an forth and Amazon would not honor their own stated policy. I order a trailer cove which was supposed to fit a 22 for trailer – it need not even come close to fitting a 19 foot. They keep saying they would only honor the return if the discretion was incorrect. Sent them the discretion and the manufactures measurement for the trailer and they keep saying the same thing for not honoring. Either they are idiots or liars. Either way I’ll be looking for alternate suppliers. Very unhappy!!!

  88. I love you people, but why do you hide your phone number? I need mini splits 3 of them at a good price, please get back to me.
    New home builder, mini splits are required on a new home, must heat and air cond., 2 9000 btu. and one 12000 btu. , need price shipping etc. Please low price.

  89. I was charged with some rental books that I do not remember renting. Could you please tell me what books and when I rented and I will have the books on their way I just ha no idea and you charged my credit card.

  90. I purchased a Kindle fire HDX 18 mos ago, kept calling Tech spt and all I get someone in PI, got a new charger and went thru all reset, restart bs….the HDX will not come on Sidney says I need a new one, the cost is $358.00. This item is a piece of CRAP, I will not every purchase a Kindle item again..Customer Service spt is 00. John Sheffield

  91. Amazon Customer Service couldn’t have been more professional after their delivery service missed the delivery appointment, we had personal waiting for an 8pm delivery that never came, Amazon CS issued a credit memo & a gift card to our company maybe that didn’t cover the OT expense but it reinforced my faith in Amazon’s customer respect.

  92. About “Top Gear” I was a fan of Top Gear and watched the series on Dave and on ITV3 at every opportunity. Since the punching event I have not watched one programme.Clarkson has shown that he is nothing but a thug and a bully. I will never support such a man. I hope that the Amazon decision to Buy the programme is a disaster. I will just watch Chis.

  93. Amazon Customer Service DOES NOT GIVE CUSTOMER SERVICE. I placed an order and stipulated paid method to be visa credit card. I entered the visa card number. When I received my confirmation the order showed that the balance of my amazon.com gift card that I use only for buying Kindle books was applied to this new order which was not for books. The only solution they offered was to cancel my order and reorder my product. I felt this was ridiculous because the same thing would most likely happen again since I didn’t authorize using my gift card the first time. They would not offer me any other solution.

  94. Customer service was excellent when I finally found the telephone number which I could not find on the website for orders. I had to “Google” Amazon Customer Service for the telephone or email address.

  95. I just tried to place an order. I am not computer savvy, therefore I tried to call & place an order. I was told you are not allowed to do that. I am not mad at the employee, he was just doing as he was told. However, that just costed you a very dissatisfied customer. You should have more consideration for customers!
    Vicki Bourgeois

  96. I am VERY upset that you keep using gift cards without my permission at check-out. Every time I place an order it automatically tries to use the gift card. I have to go through several steps to NOT use the gift card. I would like you to change that so that I choose how to make the payment.
    Thank You.

  97. I am having trouble with my account password .I changed the password as I was having problems.I ordered items and the new password was ok. later I tried to order futher items and my password was not accepted.
    I do not wish to keep changing the password and I get frustrated when it can take 5 or 6 attempts to make new orders .
    Any advice please

  98. I DON’T APPRECIATE YOU SPLATTERING THIS INFO ON MY FACE BOOK, IF THIS HAPPENS AGAIN I WILL NEVER BUY ANOTHER THING FROM AMAZON. TAKE IT OFF!
    Please answer.

  99. I did visit the amazone site but I didn’t give authorization for deducting $99 from my account. The amount was deducted on August 30th 2015 (on a nonworking day, i.e. sunday). Please return it bact to my account in Bancorpsouth bank Oxford, mississippi, USA.

  100. I was buying some items and you tried to force me to accept Amazon Prime by claiming I signed up for it and requested it. No, I did not request it and I will not buy from you again because you don’t force me–period!!! I can always find what I want at box stores and they won’t attempt to trick me!!

  101. This is the worst of the worst companies to order from or do any kind of work with. I have tried numerous times to give them another chance. Three stikes your out is how I feel. I received an e-mail from my Google account last night saying I ordered a pair of shoes which, I didn’t. I looked at them and they were really cute but never ordered them and the size was way off. I cancel the order within minutes of it being placed. I received a follow-up e-mail today stating I was charged which. I already knew because I looked and tonight I was thinking a lot about this incident because I’ve dealt with this company charging my account for reasons they didn’t know of. Low and behold they taken the money for these shoes sometime after 11 this morning. It wasn’t authorized any longer. We had no agreement. So fraudulently they obtained the money from my account. There is no evidence that I tried to purchase this item any longer because it doesn’t appear in my recent orders or orders being shipped. Amazon return my money and I am closing all Amazon. I went as far to get rid of my Amazon kindle fire by throwing it in the trash it’s only about the 10th time or so they’ve done this actually their known for it. Good luck Amazon user’s I’ll let you know when my money is returned to my account today is the thrid of September.

  102. I recent had issues logging in, so I did a password reset. Unfortunately, it never worked, despite the confirmation e-mails I received from going through the process twice. What happens now? My email address to the account is

  103. I need a non-notification-only email address to communicate with Amazon about problems encountered about a received product. I want to communicate with you by email FIRST to make sure to get a guarantee from you that the same defect would occur in the replacement BEFORE I decide whether I want a straight refund or a replacement. ****Please email me an email address I can communicate with you at and send you photos of the eroded surface of the Crockpot I recently purchase. HELP!!!!

  104. I recently found that Amazon is selling shirts that say “fuck the police” and the shirt has what appears to be blood spatter on the letters. I am shocked that this company would actually sell something like this. I have never been so disappointed with a company and I will do everything I can to make sure that anyone I am associated with boycotts this company. I have been a police officer for many years but I’m also a small business owner and have sent customers to Amazon to purchase certain things. I will never recommend this company again and hope Amazon goes bankrupt if they continue to sell this crap. As far as me I will never spend money with Amazon again and I will continue to put my life on the line so that even idiots like you are protected.

  105. I just saw a shirt for sale by Amazon that has a logo on it saying dUCK THE COPS. this should never be allowed. I am appalled that any company would allow such a thing.

  106. So disappointed that you are selling shirts that say “duck the Police” with blood spatter. This is a horrible and negative way to look at police when they put their lives on the line for public safety everyday. This just adds fuel to the fire in the negative way the media views criminals and the police. I will never view Amazon the same way and will never use them again.

  107. I need help placing an order and I don’t know how to ask for help. There are three items from the same company that offer free shipping. However, when trying to place the order I noticed that Amazon split the order up for some reason, and I no longer receive free shipping. Please explain.
    Items: rubber stamp sets
    Penny Black: You’re retro
    Penny Black: Christmas cheer
    Penny Black: Smile all day

    They ship from the same location. Free shipping over $35, my order qualifies.

  108. I HAD A SIMPLE QUESTIO REGARDING PRIME REWARDS.

    I SPENT 15 MINUTES TRYING ON THE PHONE FOR AN ANSWER.

    YOUR REPS WERE RUDE, AND NOT HELPFUL.

    THEY SHUFFLED ME ONE PLACE TO ANOTHER.

    NO ONE SEEMS TO KNOW WHAT IS GOING ON.

    SOME BARELY SPEAK ENGLISH.

    I FEAR YOUR HELP SERVICES ARE TERRIBLE LACKING.
    I DREAD HAVING TO CALL AMAZON EVER AGAIN.

  109. Customer service personnel were lovely. However an update for my fav game has been available for days but Amazon seems to not have it yet. Why ? I thought you were the outlet for current games.
    I can’t play without the update. It’s midnight castle by big fish games. Very frustrating.

  110. First of all, the fact that Amazon doesn’t list their customer service phone number on the site unless you jump through a series of hoops, is shady. Their site is not allowing the returns page to load today, so I wanted to contact them in order to get it taken care of on the weekend. I was told that they could call me back in 15 minutes, and then recited my phone number. I clicked 1 to say yes, call me back. Then it said we couldn’t verify your phone number, and put me back on hold.

    This phone number is my only phone number and is listed on my account, my address, and all my payment methods. It’s listed, not blocked. The machine knew my number from caller ID, yet couldn’t verify it? This is bunk. The service is broken. I hung up in disgust.

    After more searching, I found an email address that purports to respond within 12-24 hours. We’ll see. I’m angry because the item I ordered was expensive, large, and heavy. It arrived damaged, rendering it useless. I threw out the packaging materials because as stated above, it’s a large, bulky item. I had no reason to suspect they might send me garbage. The item is number one in it’s category, and has over a thousand positive reviews. So yes. I’m angry.

    I’ve been with Amazon Prime for 9 years. Very recently, the company has gone downhill in service. I think it’s time for me to move on.

  111. Why will you not accept my address on the order i am trying to place also wanted a second item and it became a add on yes i did add to the current order, not a future
    order .. what the heck is going on with your order system .. i used this same address several time and now it invalid what is wrong with your system …
    this is enough to make you not want to order from you all at all.
    Bill Sandelin

  112. I don’t know what it takes to get a response from your customer service department. I keep sending the message that my order was never delivered.. UPS customer service tells me that the package was scanned at Amazon’s warehouse on September 6, 2015 and has never moved since . I have requested a refund because I sat outside waiting for the package for 3 days. It’s just not worth it to me if I can’t rely on accurate tracking information from UPS. I just keep on getting a message from Amazon to print out a label and return it. IF someone at Amazon would just send me an e-mail aknowledging that the package was never sent and that Amazon will go ahead with the refund. If this is not true , Amazon must start an investigation with UPS. I cannot get any further help from UPS because they insist the package never left Amazon. If I could get some kind of response from your customer service department it would be nice. Otherwise you are losing a customer. Check my past ordering history and you will see I have been ordering a lot from Amazon.com on a regular basis for quite some time. That is about to end if I get shafted for a $50 order.

  113. I cancel my items order n- 17094685511348230 is a error, excuse-me I order only sensor02 please for $11.99, please your can put rest my money back thank you.

  114. Sorry for bothering, I would like to ask some personal questions about Amazon. Because I am looking for case studies for job order costing system to reduce their cost or provide customized service to their customers. I just want to know whether Amazon has used Job order costing system. Thanks

  115. I would like to express my sincere and honest feeling about the CS experience that I had today when I contacted Amazon CS. I was promised by Amazon to get access to NBA 2K16 on September 25 when I ordered the above item.
    Ms. Stacey T. went above the call of duty to resolve my issue. I have never had such good customer service experience anywhere else. She was professional , nice, knowledgeable and eager to help me. She was fantastic.

  116. I tried to get the annual membership for the discount price of $67 but the system did not allow me. Not sure because I have a free prime membership for 1 month. I tried to also not to continue that and still was not able to get the discount membership.

    Regards,
    Florida Haji

  117. I attempted to get into my account. Was not able to. Attempted their online help which was useless. Then spent 30 minutes trying to find a phone number to talk to a human being. This person only told me what I already new and stated the account manager or service rep would get back to me by email with their response in 24 hr. That is extremely not useful. There name is a misnomer this is not Customer service!

  118. The young woman had trouble speaking and understanding English and was trying to read from a script without taking the time to listen and understand my problem. She left me on hold, first time with dead silence, the second for more than 10 minutes with awful music. I hung up and was on the line with another Amazon number when she called back so that she could read to me again. I asked her to tell me what she was going to do without reading and she said I would get a refund. Then send an email saying that she was “sorry we didn’t get to finish”

  119. The LCD that I order, it doesn’t work that well. It work for about two to three day and then it stop working, your LCD have this little smug on it which make the screen touch doesn’t work.

  120. I was charged shipping on my last order of two books. The delivery date was beyond my 2-day Prime.

    Contacting you is DIFFICULT at best.

    Linda S Wilke

  121. I’m really very truely unhappy I have been charged £79.00 for a membership I never even wanted and I demand a refund my number is 07765101514 I wish for someone to contact me to discuss a refund unhappy with this !!

  122. I never authorised for money to be taken from my account !! Very annoyed I hope something is done about this !

  123. Regarding order revision (113-9218051-1699400) This is cat litter and I originally ordered at the beginning of Sept. Before you send me anymore required okays for future delays can you simply find out the reason for this extended delay and if there is any possibility that this order will ever be shipped. Simple enough?
    Thanks

  124. They keep hanging the phone on me, or sending me to other companies that have nothing to do with the purchase that I did in amazon.

  125. I had a very bad experience with Amazon. I ordered a printer off of Amazon and it was the wrong printer,it did not have a scanner, so we want to return it and get our money back .they would not send a return label, they want us to pay to send it back. Please resolve this problem. Signed, James Geerdes

  126. the telephone number you have for contact is wrong. May I have the correct number. I would also like Sony’s number

  127. For some reason, the paperback book I pre-ordered was shipped as (I can’t recall what the Post Office called it but it can take up to 6 weeks to receive it – possibly Media?). I requested Standard and it was stated on my order that I should receive it within a week of ordering it (Oct 5th or 6th). After having to Google for the Customer Service number, I called. I failed to get the rep’s name but she was quick to answer my call on hold, quick to find a solution and took care of my issue. She’s not sure either why it was sent the way is was sent and is overnighting the book to me now. Thank you!

  128. My last order was for10 Palmolive for MEN Classic, 100ml

    I only received 6 as 3 packages of two each.

    Please correct.

  129. My last order was for 10 Palmolive for MEN Classic, 100ml

    I only received 6 as 3 packages of two each.

    Please correct.

  130. Yesterday 10/8/2015 AMAZON’s website cause me problems because their shipping default stated items would be shipped as of NOV 2 – NOV 19 when I have ordered shirt for delivery by OCTOBER 10th….as a gift… we purchased another shirt and then was notified from seller that it was shipped October 8th
    amazon needs to cover the charge of extra shirt.
    Emily
    michigan

  131. Horrible customer service! Locked out if my account called them several times was hung up on and now apparently someone from Hermany I using my account

  132. Found out some one out of the country was using my account after calling and being hung up on. They said they would call me back in two hours?! Are you f’ing kidding me Amazon?! Still in resolved. I will be returning some items!

  133. Absolutely horrible! I will never be ordering from Amazon again! I will be returning phone I purchased for a full refund! You suck!

    Denise Matos from NYC not Germany!

  134. Thank you for your quick reply for my order # 002-0998938-4701856. I will send the book back for my refund ASAP. However, the company claims to no longer have the book I sent back to them that belongs to another company. I need some way of getting that book or a refund of $76.56 back. Thank you!

  135. I was on the phone for several hours the other day with different techs and customer service representatives but wound up talking to a John over in the Philippines and he helped me get my silk browser back the way it was and the way I liked it before you keep doing your automatic updates! I’m asking that you please leave it alone and not keep doing the auto updates because I keep having to do a factory reset in order to get it to how I like it and I shouldn’t have to do that every time! Please leave the settings that are in there as of Oct. 16th, 2015. Thanks

    • I ordered for a mobile Karbonn Machone Titanium S310(dark blue) on 13.10.15 and the same was delivered to me on 15.10.15 at my address i.e. Gupta Tobacco Co., 4672/21, Ansari Road, Darya Ganj, New Delhi -2 vide invoice no. HR-DEL2-155022891-79219. I paid the cost of phone Rs. 4599 through my HDFC Bank Debit Card as I was told by delivery boy that I would get back 15% cash back within a week’s time but it is more than 18 days now and I have not received any cash back or information from your end. Now, I would request you to please look into matter and inform me through email or at mobile no. as early as posible.

  136. Very dis-satisfied. I should not be required or ever asked to share my computer screen. I did not agree to pay for Amazon Prime and should not be charged. Plain and simple. I will be contacting the BBB to file a formal complaint.

  137. i have purchage a some product my product delevery date 14 oct mention u site and then show u product has been delevered but my product has not be delivered in my shipment address so pliz i request u my help me plzzzz

  138. Hi, I want to end my prime membership and get my refund. But I find that i can’t cancel my prime membership in amazon. Why is that???

  139. I am having a difficult time reconciling my account to the pending charges you have against my account. Please recheck your billing and in the future only ship a complete order for the correct amount due!

  140. I’ve been trying to reach you for over an hour. One of the three items I ordered was not in the box though the invoice says it is. The best I could do was choose missing part or item. You now say i MUST RETURN THE ITEM before I get a refund. I DO NOT HAVE THE ITEM. IT WAS NOT IN THE BOX! The item in question was from order. The item was the “Washable & Reusable Stainless Stell Disk Filter” for $12.99.

    If you are so difficult on this small item, how am I to trust you should a more expensive item be missing? Why are you impossible to get by phone? I am very unhappy.

  141. Unable to talk to anyone in customer service? Tried numerous ways and they can’t hear on their end? Can’t use any prompts?

  142. I ordered the book Killing Reagan on Sept. 30. I am still waiting for it . It is now Oct.26. I have received the bill but don’t plan on paying it until I get the book.Please check into this. Thank you, Jan Spada

  143. What in the world is happening to amazon. Used to be great now it is horrible. Ordered two books on October 10, 2015. Amazon indicated books shipped October 15, 2015 with expected delivery on October 14, 2015. What type of black magic do you employ?? Still have never received the books. You give no number to call. I will never buy from you again. From now on I go to Barnes and Noble. How can I return something I have yet to receive, and have conveniently been billed for? What type of swindlers are you anyway???

  144. Dear,
    I don’t understand why is it that you decided to re-charge my account for an item which I send you proof of the delivery ticket from UPS on October 10 of this year (PLEASE READ YOUR EMAILS)…
    I took the packaged personally to my UPS store I got a receive and the attachment is my proof that the packaged was delivery back to you… (LEFT AT DOCK)
    You have to understand that from the moment I drop the packaged at the UPS store I have no more control about what happened to it…
    With my attachment (PROOF OF DELIVERY) I suggest that you contact UPS I and found out what happen to my packaged… This shall it be your attend to find out what happen to it before of re-charge me and in other words accusing of steeling…
    I shop for most of the items I need from Amazon,. because of the convenience and easy of service… right now I’m not very happy at all and is not because of the money, but because of the actions that you took with out reading your emails , and or contact the canopy in charge of, which in this case will be UPS prior $$$

    Please refer to the attachment., “LEFT AT DOCK”
    PS. The following are other issues that you shall considered before of accusing one of your customers of steeling…

    A) You may have a employe with some issues
    B) You shall contact and charge UPS for the item not received

  145. Terrible experience with customer service today. I’ve been a loyal Amazon customer for years, purchasing something at least once a week and also a Prime Member. Canceled everything today because I was so upset with the transaction.

  146. I have no idea why 1/2 my order was sent FED-EX and arrived at 2:00 pm. the 2 bags of Nutro Ultra Puppy food was MAILED?? Now my puppy is starving, and want’s to eat. called and got Tatum G. who promised to call back in an hour. waited and waited, no call back. I call Amazon, got the Phillipines and asked for US. Waited on hold, then was transferred. told rep I wanted the supervisor!! I’m waiting..puppy is very unhappy, hates Amazon! Finally got Maya the supervisor She placed a replacement order…hopefully it will be here Saturday!!

  147. My “wish list” is for Amazon to make it easier to sign out!

    The sign out icon used to be at the top of the list; now, it’s either at the bottom where my computer cannot access it, though I tried & tried, or else you’ve eliminated it.

    Put it back at the top!

  148. I ordered a Tens Unit on Friday or Saturday supposedly to be delivered on Thursday,11/5/15. No show.. Used my Amazon email name No longer my Yahoo name. Yahoo screwed me up and closed my account. New name at Yahoo — lorrainealan39. If you send me an email, has to be to new name. Should proberly change my Amazon email to same, But – -what do I have to do to get my Tens Unit? I need it badly. Please answer ASAP

  149. I ordered a Tens Unit on Friday or Saturday supposedly to be delivered on Thursday,11/5/15. No show.. Used my Amazon email name No longer my Yahoo name. Yahoo screwed me up and closed my account. New name at Yahoo — lorrainealan39. If you send me an email, has to be to new name. Should probably change my Amazon email to same, But – -what do I have to do to get my Tens Unit? I need it badly. Please answer ASAP

  150. I have been a regular customer since 2002 and recently I have become increasingly upset with the delivery of prime items through USPS. It is now normal for a two-day delivery to take at least 5 days to come. Other times they list delivered when there was no delivery. If this continues it will impact directly on my commitment to using Amazon and maintaining a prime account. I want to use prime but I do not accept using USPS since they do not deliver on time and this is standard. Please advise me how you are addressing this decline in your service so I can make a decision on future purchases.

  151. I have just witnessed the worst case of customer experience in my life!!! I purchased a $500 couch from your company and it was a piece of garbage! It was broken when I got it. I tried to put it together, and it was nightmare. When I sat on it, it immediately fell apart. UPS had to come back 3 times bc I couldn’t take it apart. It is broken and twisted and will not come apart. The box I have will not fit the item. I called customer service to be told I need to take it apart and return it. I explained over and over, it could not be taken apart and I did not have a box that would fit the entire item b/c it could not be taken apart. After call after call, and person after person I was not assisted at all. I was told to find a way to take it apart or go purchase a box that would fit the item. There is no way I can get a refund, and it is not up to them to provide a box to return the item. I was sent a broken item, it was expensive, and now I am being told I need to figure out how to get it back to Amazon for my refund. I will be contacting the better business bureau to deal with this issue.

  152. last 3 months i have two mobile yu yureka plus moondust grey,first mobile very happy,2nd mobile i have received on 9 the Nov,this mobile software version and battery spare also missing,manufactured defected,So amazon please replace the mobile as soon as possible…if possible pls open delivery.

  153. please look at my tracking dates …off from start…todays 13 th…order
    sitting in tennessee .ordered on 8th as shown prime…from there had
    email guarantee on 11 th then changed to estimated date. by 8pm
    on 10th…wait tracking on amazon says 11 th now.know usps was
    closed veterans day.used ups be here long ago..ha not 11th shows
    on clown post my tracking orders,or other fake dates.canceled prime
    because of frustration of falling those weird tracking dates.run code
    through usps shows where its at .last updated pickup.enjoy 11 th as its
    shown to me…enjoy the right date 13 th .cheers sellers come first.customer 2nd. love amazon..hate my seller and usps for frustation.still keep order not
    refund out of spite..no reviews from me on seller.usps send me texts on order
    untill delivered.first saddness on order ..be better in time ,bad week.done
    ranting….later RICK Williams ps tell seller put on drone fly to me…lol

  154. I have tried to contact you on the phone number given on your web site and it is not apparently recognisable. I am very anxious to speak to someone my telephone number is 01580201127

  155. I was charged about $150. to my bank account for a membership that I am totally unaware of joining. I would like my money back and do not appreciate being tricked into anything. This action on your company’s behalf has cause me to take a closer look at not doing any more business with you. I was surprise to note that my bank account had been debited for something (membership) that I was unaware of completely. Please return my fund to my account! (210)990-5635 Michael Lynn Fergins

  156. I ordered a duel cassette deck ( Pyle PT-649D which needs a amplifier ) the question is on what model / brand of a amplifier it would take to connect to so it can
    record/work because the leaflet on operating procedures has a picture of a
    DC and a PA and also the panel information.

  157. I order things and I just order off my card .so I do not understand with my order with this phone..I order and now your say your cancelled my orders. not send the phone or send my money back and every time I call your just lie about the phone is on next day delivery. Not so.wow.so why be dishonest about the phone .your have the payment off.my card

  158. worst service I ever received with any company. I am still trying to get a package delivered to my home that your in compatent driver con not find I live right off of main street in Shelbyville , ky. you deliver to my work place daily . I work in Shelbyville ky your driver has to be familiar with Shelbyville so why is it so hard to find my damn to find my home address????????

  159. i just ordered a dewalt qw 745 compact saw order # 112-0447584-3025065
    i amazon in the add it said orders over 35.00 it was free shipping but
    you charged me 44.93 for shipping i would like to know why ?

  160. Amazon is the luckiest company ever made I ordered gat v and Xbox live for 12 months and it took the money off of my credit card and said IT CANT SEND MY ORDER!!!! Amazon better fix this or I will SUE!!!!!!!!!!

  161. I ordered several products on or about November 20, 2015. One of them was for two packages of 100 watt incandescent light bulbs, to be supplied by a Amazon associate company. The package arrived today but only ONE package was included. I ordered, and paid for, TWO packages.
    Please take care of correcting this for me, and let me know what you are doing.
    The name and address are: Lewis Gold, 15107 Interlachen Dr. Apt. 414, Silver Spring, MD 20906-5629

    Thank you

  162. I have an issue that the promo to take $20 off the order isn’t working and also I have submitted two trade ins and they have not been processed.

  163. Recently I ordered a Norelco Electric razor,but somehow you sent me 2 razors! I refused the shipment, But would still like to re-order, one (1) razor! Can you adjust my account and charge me for one and adjust my account? Thank you;

  164. I have a dilemma! Yesterday I reported that an item had not been received. I was told that a credit would be issued. Fine… the problem is that today I received an e-mail stating that the entire order was being credited. I got the order, HOWEVER, one item was missing from it, not the entire order. I have everything except that one item. So far you seem to be willing to give me a credit of $102.00 for the one item (sharpening steel) that sells for $8.00. I see no place where I can report this or get it straightened out, so I thought that since this is the only contact that I have… I would try here. If anyone would like further clarificatio

  165. Early today I was scouting for a good price Caterpillar Safety shoe and I found the one I like and I notice there is a discount for CYBERMON. So I check out and entered the code CYBERMON but was told this dont apply
    Even the prime discount of $10 I lost as I was not able to claim in online. and I got no help.
    When I tried to enter it is again my purchse was done to my surprise. So the CYBERMON AND PRIME ARE NOTHING BUT GIMMIT OR WHAT SHALL I SAY.
    i AM VERY DISAPPOINTED AND CONSIDERING IF I HAVE BEEN SHOTCHANGED. PLEASE LOOK AT MY PURCHASE AND SEE IF ANYTHING IS AMISS. THANKS

  166. I have been lied to by four different members of customer services over the past three days and just had my live chat disconnected by your rep because I asked why he would not tell me why I had been told my goods were re ordered last night when they had not been. Offers to extend Prime and empty apologies are no good. I cannot cancel as I bought on Black Friday. I feel trapped and stressed because you are in breach if contract and unwilling to help

  167. I don’t receive (second times) my order # 110-4403832-5867464 “Denim & supply
    Ralph Lauren” It was written: Arriving: Friday, November 27 – Wednesday, December 2. Carrier USPS, Tracking # 61292700877329505004.
    Super and neighbors did not received too. It was not left in post room or under
    my door. Help me, please. Thank you, Sincerely, G. Aranchy.

  168. i placed a few orders with yo and most of the ahs not arrived as yet according to the dates you indicated.
    However i also placed an order and paid for , order #111-3425601-6569803 (Phoenix Decor -Abstract) but this is not even appearing on my order list so i cant track it, all of the other orders are there except that on.
    Can you assist and put it on my orders

  169. I have received 2 (two) cd’s that did not work. I sent the first one back and received a second one that did not play on four different cd players. Is something
    wrong with the whole lot?
    #003137333732# IL VOLO – LIVE FROM POMPEII
    Please advise as to my next move . I need to know as soon as possible
    Thank you
    Dolores Sims-Gardner

  170. It took me 3 days to get a live person and then before I got the information I wanted I was disconnected.. All I wanted was my account balance and due date so I can pay my bill on time. How hard can that be???
    cjg47

  171. I want a Paperwhie Kindle Reader and would like or someone over the phone to ake my order and send it to me immediately. My brother gaveme one and I lost it. Woujld like to replace before he visits me again.Does anyone with Amazone know how to answer the phone and take an order. The last person I talked with said I had not completed my order when I tried to order over Internet. I need help

  172. I would like to cancel my membership, because I don’t decide to get it…I want the money refund back to my Visa card the last number is 2938 …thank you

  173. I don’t know why it took 2 weeks to decide this product was unavailable and then finally email me on the day it was supposed to be delivered to say so.
    I missed my nieces birthday because of that
    Your Amazon.com order (#116-7508345-5276268

    “AmazonBasics Ultra-Thin Indoor HDTV Antenna – 35 Mile Range”
    Unhappy customer

  174. after i fill my cart and try to go to checkout i am told my email or password is incorrect. and i am therefore unable to order. but you are able to contact me andi i replaced my password this morning i was told everything was good but i am still unable to place order. what is the problem.

  175. A very quick answer to what I was afraid would be a complicated question! The lady I spoke with was very helpful and lovely to talk with. Thank you.

  176. This customer service call line has been a joke, I have called three times and been told my account would be credited. Ten days have passed not done. Charges on my credit card illegal. I have not received anything I was charged for but been billed.

  177. Please do not cancel my order #113-9702597-6353063, placed 12/10. I did receiving confirmation from Amazon on 12/10 that order was received. Today I went into the order to track shipping info and hit cancel order buy mistake. Please do not cancel this order…I do want these items and was looking up my tracking info.
    Thank you.
    Cheryl Heacock

  178. First you’re selling a book written by a Canadian mass murderer (Paul Bernardo). Now it’s Nazi paraphernalia. What is wrong with you people?
    I’m selling my Amazon stock! Today!

  179. charged for amazon prime. DO NOT WANT AMAZON PRIME. please refund my money ASAP
    my card declined the actual purshase because amazon cleared out the remanding funds i have

  180. I received an email that I had not returned the textbook rental Introduction to Psychology. i sent this book back on December 21 with a second book in the same box.
    Thanks,
    Pam Funkhouser

  181. I have been a good customer for many years, I have the Prime, the last 3 orders the delivery has been unsatisfactory. I was home all day the day my book was to be delivered. I got a text saying “pkg undeliverable go to where you get mail” NO one came to my house, no one came to attempt delivery to my door! In my town to get our mail we have to go to post office, when you have pkg taken there I can’t get it due to work hrs during their open hrs. My deliveries have always been to my house, I want this to stop, or I will never order from you again! Marcia Danielson

  182. This morning I ordered a Christmas card voucher for £50.00 and it was accepted. I received an email saying my order was accepted, followed by another saying that it was cancelled because my Visa card had not been recognised by my Bank – Barclays. I have contacted the Bank and they have no reason for this action by Amazon. In fact my card has been used several times since my original order was placed with Amazon. I am a long term customer of Amazon. Can you please sort this out.

    • \I do not know what is going on. I want a voucher but Amazon have cancelled an order originally accepted saying my Bank could not verify my Visa card. I have contacted the Bank and they can see no reason for this. Please sort it out.

  183. Returned defective item for refund. UPS Tracking shows return was received on 12-17-15 yet still no confirmation of return and not credit issued to account

  184. My order # 114-6068912-7229824 was not delivered. It says it went to Billings Mt. That’s a 1000 miles from where I live. Thanks Jon

  185. I received three notices that Amazon was having difficulty processing my payment. I went into my acct. the next day and found and corrected the error. After which I received one more e-mail notice and again on my kindle device, 5 days after correcting the concern on line. I called customer service, had to say that I could not understand the cust. service rep. at least 7 times. It appears Amazon is outsourcing its cust. Service in an effort to save money!? Very bad experience on something that should have self corrected after I went on line into my acct. and corrected the error!?!? Not a good experience!

  186. I have 2 cards which were used and now I am told that I need to use the remaining balance of the 2 cards with the 2 accounts which I used them on. Why does Amazon have this? Shouldn’t the remaining of the card be used on any Amazon account?
    Please advise,
    Unhappy consumer

  187. I am trying to buy dvd’s on your site. Why do I need to load funds onto a gift card and now that it’s done, how do I use it? Where do I find the claims code required? Very frustrating and unnecessary process.

  188. Order number: # 206-5297040-4797142 has not been delivered.
    Carrier= Royal Mail.
    Royal Mail tracking Number is not recognized -# AX215560687

  189. I cancelled my Prime account…and went to monthly withdrawls.
    I’ve had 2 withdraws from my account for over $100…and one for a monthly
    amount of $10 and some odd cents..
    One yearly amount has been redeposited…thankfully
    the other has NOT
    I keep being told by someone with a strong foreign accent
    that I MUST give it more time…because of the holidays..
    this is a fraudulent..charge…Kindly redeposit the yearly withdraw to my account

  190. Your service stinks. I was charged $99 the end of DECEMBER on my American Express, for “Prime” whatever that is. I can’t afford a dime for anything but food and medicine. I bought my great grandaughter 2 little book for Christmas, all I could afford. I don’t need or want Prime or even AMAZON. Please refund the $99 and cancel my account. Thank you. Please respond

  191. Very disappointed that you keep delivering our orders to the post office and not our home. We never gave authorization to deliver to our billing address. We live in a rural area,do not get postal delivery, and only go to the post office once per week. Not only do we not get 2 day delivery it is not to our home. Why are we getting less service and increased costs for our prime membership? This is not the first time we have voiced our concerns. Do only urban communities get the best service?

  192. Had on hell of a time trying to find a number for customer service. This is something that should be on all Amazon sites. I needed to cancel Amazon Prime as I do not order enough to use it. Finally found a number after searching for almost an hour. Talked to a Latoya who was very nice and willing to help cancel this. My Prime Trial Membership was cancelled at 8:38 EST on 1/6/16 by Latoya. DO NOT take this fee out of my account.

  193. Ordered Lugols Iodine 15% full strength 100ml glass dropper bottle on 13 June 2015 and received order no. 202-0225338-4947504 notification from Amazon This told me that APC Pure was to supply. It was received on 5 July 2015. I asked APC Pure some questions as it did not include a dropper in the bottle, and more important there were no instructions on how to administer dose and whether it could be used internally. There was also an exclamation mark on the label which was did not say what it meant. Also I asked where I could obtain instructions and advice.
    The reply I got was that they would not answer any questions as it was SUPPLY ONLY product, whatever that means. As safety was paramount I could not trust this product and the arrogant company that supplied it, especially under terms that they added after the order was made. Surely they have a duty of care in supplying the item to the general public. The would not accept return unless I paid return postage, but the most important thing is that they will not accept responsibility for their product, which is to be used for health.

    I wish to make a strong complaint about :
    their changing of terms after the order had been made,
    the incorrect supplying of bottle which did not include a stopper,
    and that they refused to guarantee their iodine,
    not even give advice on an item that they should have knowledge of.
    Their arrogance indicates that they do not consider the customer and as a result they have lost any trust that might have been expected from them.

    I am sorry in bringing this up at this late stage but due to circumstances beyond my control with Talk-Talk’s failures of their system and with their e-mail access having been stopped many times I have had many problems in trying to use the e-mail.

  194. customer service has not been able to resolve a refund problem. Amazon used a closed debit card to make a refund and refuses to contact the bank to resolve the problem.

  195. Spoke Jan 10 cust serv re ups bringing labels to take back 2 items. He never gave me track #s for them. Said shld b today for pick up. Called ups w o track #s they cannot do anything. I need these for proper service.

  196. My order ID is 10351991550632259 I received the package but the box is not sealed and the item is not in the inside of the box. Please contact me at 480-249-5125

  197. I cannot seem to find a person that can help with the student verification form. Every time I submit it it says there is an error. I have spoken with 2 customer service reps and one of them gave me the wrong email to send my information to, the other hung up on me. I am going to be a student until, at the very least, June of 2018 I have access to any verification you need, just need to know where to send it to! Thanks, and someone please know what to tell me this is beyond frustrating.

  198. Hey..do not have words to describe my experience with amazon services and still wondering why you people even ask for feedback. your customer executives does not have etiquette to talk and neither they are ready to help. they actually do not want to listen just know tp pick up the call and say “i am so sry sir this is what we can do”..hahahaha …….what a joke…
    I ordered a watch and was not delivered for 5 days. 5th day i am getting a cancellation order mail because seller run out of stock. How dose it matter to us…we are not dealing with individual seller…We are buying stock from amazon…I highly recommend Flipcart in this case.

  199. Hi I’ve tried to get in touch with you about an order which I have found very difficult, I recently ordered some pannacotta which was due to arrive on Saturday, it turned up today friday apparently to a resident on my street there was no note to tell who with or where.I have had three conflicting emails and I’m no nearer the truth or whereabouts of my order can you help regards Chris!!

  200. My question is:
    when I shop online I am required to pay shipping and sales tax…i can purchase locally and pay sales tax only.
    Before it was shipping only, why would I want to be charged twice?
    I can shop foreign and not pay tax, probably what I will do!

  201. i need contact nos of ASAP, please

    AMAZON Ichikawa Henpin-Gakari
    2-13-1, Shiohama, Ichikawa-Shi,
    Chiba-Ken, Japan

    Postal Code : 272-0127
    Chiba-Ken, Japan

  202. Amazon is the place to purchase anything on the internet. They really stand behind the customer, even more than expected. Thanks, Bob

  203. I placed an order for an Amazon Echo, In Dec. We ordered in Dec. and a Manual and Guide Book, besides a Warranty. I only received the Manual, and was never notified that Amazon had run out of the Echo, they told us they were expecting a new shipment on Jan. 22nd of, without even contacting their customers about this stoppage, and I canceled the order, because of shipment delays. We are customers that have to be responsible with our orders, and tracking and more, and Amazon is not going to own up to this discrepancy on our placing the order, and having to wait for a new shipment without being told of this, that we had to contact Amazon on, before we found out. We just called Amazon to report this, and also wanted to find out about the shipment of Amazon Echo’s for January, in which we intend to order again, if there will be a supply in stock, we were told no supply has been in stock, and is to receive a shipment on Jan. 28th. No customer should be left hanging for a month on any order Amazon. Just saying. We have been an outstanding customer to Amazon also. For this to happen, without your follow up to customers is not good customer service. We hope our order is fulfilled in January on this item. As far as the other item the warranty has not shipped, also, and we are still waiting on it. We are telling you this for we think an order should be delivered in a timely fashion. Not a month later. Thank you. Dissatisfied Amazon Customer.

  204. I sent back the Michigan football hjoodie sweatshirt. You received it on Jan. 9 2016 you said I would get a refund in 2or3 days. I have not received it yet. its 50.90 you owe me. I sent all the papers back with it.

  205. I have a past due of $91.00 ???
    Amazon deducted 35.97 w/c was deducted from my checking account.
    this $28.01, i thought was deducted. Can you please deduct this to my checking account? It’s hard to look for a person to talk to regarding this. My credit score went down because of this. I put an Amex Na my checking account. I also don’t knpw my Amazon Store credit or Credit card.

    Thanks
    Mary Ann

  206. I sent this message once before a few weeks ago but never got a response back.

    I am writing this email on behalf of my girlfriend Karen Helm who is very upset over the ordering process for Order # 002-4748682-1006602. She (and I) has used Amazon many times in the past and this past order unfortunately an example of very poor customer service. Karen bought many Christmas presents including a North Face Fleece for all of her family and mine. They all arrived except one for the youngest member of the family. She was told the order was on back order and it would arrive “soon”. Just yesterday, she received an email stating the following:

    Dear Karen Helm,

    We are sorry to let you know that your email(s) below cannot be delivered. The recipients have decided to leave the Amazon.complatform or are not eligible to receive any further email communications.

    So besides waiting all this time for nothing and having a young child disappointed that he is the only one to not receive a fleece, she then gets an email that basically states “oh well”. I would think Amazon would be more interested in long standing, valued customers than to have the process follow this protocol.

    I am asking Amazon to help Karen (and me) regain our trust in the Amazon company, its processes and customer service. I would think that Amazon should allow Karen to re-order the one remaining fleece from perhaps another vendor (with a price match) and then offer her some good will credit for future orders. I will leave this amount up to you to do the “right thing”.

    If there is something more specific you need from Karen, please let me know and I will get her to provide it. She is traveling now so I am helping out.

    Rich Hauptschein

  207. I have 2 items on my bill that I did not authorize and you do not have acustomer service number. I need to speak. to someone. And I mean soon not 10 week from. cannot believe that you do not have a number.

  208. I show several digital orders charged to my bank account that I did not authorize. I went in and deleted these “orders” and still the charges remain. The only digital order that I DO WANT IS THE KINDLE ORDER of LRS-B, not any others. Can you help me with that? I tried so hard to find a way to communicate with Amazon but was not lucky. I have been an Amazon Customer for 5 years. Charles Lilly

  209. Amazon said they were giving me a “gift” for being a good customer. I chose a Vivalux – and found it to be not as good as drugstore cosmetics so I spent 30 minutes on the phone trying to cancel what was billed by Amazon as a gift. No one ever took my call. ! I did and will not order more. Now they are billing for more. I accepted this gift from you because of your good name. Please fix it!
    Below the information I sent to Vivilux.

    Please discontinue sending the products, Vivalux Wrinkle Renewing Cream 14708 and Opuderm 14668 and see that charges are removed from my credit card account and the account closed. I tried to call weeks ago and was left waiting on the phone twenty minutes before I gave up. I will also send a copy of my complaint to amazon and BBB . I don’t like these bait and switch tactics!

  210. Jul or Aug of 2015 I purchased a Nikon Coolpix S2800 20.l MP, Order #105-2189361-6253824 as a birthday gift. Individual whom I bought the item for had not used it until this past Christmas 2015. Upon trying to download the pictures from the camera to his computer he discovered that the USB cord provided with the camera did not fit the camera, so I ordered another USB cord through AMAZON, that did not fit either. I contacted you and Nikon as to what they suggested I should do with the camera and the response was since the camera was still under warranty to send it to the Nikon Repair shop. I did and now I received an email from them telling me that this is a grey market item so therefore it cannot be fixed. In order for me to get my camera back I need to send $7.00 plus for postage which is the amount I spent to send it, I believe I paid more because I requested a return receipt. As a result of all of this I am out approximately 150.00 (Price for a defective grey mkt item, new USB cord, postage for sending an return for the item). Makes me wonder how many more items that I have ordered through Amazon are grey items. I have had to return some other items purchased through you because of them being faulty. I also ordered some Spanish movie dvd novelas that were bad because after I compared them with the true version they were incomplete (not fully recorded). I believe I will have to cancel my membership because of all of these faults. I need to know is there a way I can be reimbursed for the Nikon Camera?

    Beatrice Salazar

  211. So I was charged 16.47$ on January 26.I checked the “Your order” and I didn’t order anything on that day.I am wondering I was charged.Please reply if you know..

  212. In the past I was always given a tracking number when there was one in my shipping notice. Now I am receiving packages with tracking numbers but I was not provided the number in the shipping notice. I have a delivery problem with my P.O. and it is useful for me to have the number so my contact at my P.O. can make sure I get the package.

  213. I am very disappointed with AMAZON, when I purchased my NIKON coolpix camera I was not informed that it was what has been identified as a gray item. After I discovered that my camera was defective which was past the date of return item I was told to send it to the NIKON repair site. I did plus having to pay out of pocket after being told by the repair shop that they could not recognize the warranty on this item because this camera was a gray item. Now I have to pay $7.50 to have it returned. This item is turning out to be very expensive. 116.00 for puchase, 9.00 for usb cord (which did not help the function of the camera) and 10.00 to ship item to the repair shop and now 7.50 to have it returned. All I keep getting from you is some kind of referral to some foreign company. I bought this item in good faith and did not hesitate to pay for it now all I get from you is lip service. All I want is the money that I payed for a deffective camera reimbursed. I’ll let you do the foreign company contacting, you are the ones doing business with them. Beatrice Salazar

  214. Kindle support is the worst, I was on the phone for 1 hour and 15 minutes. I called Amazon and they couldn’t help me. 7 calls later I gave up. You think Amazon would have better customer service. This is the worst, it sucks. Help. Hire people that speak and understand ENGLISH. Does anyone know how to get rid of silk browser? I changed to yahoo but it switches back to silk.

  215. Amazon customer service was simply WONDERFUL! A package of mine got delivered to the incorrect address (an old one that was previously on file) and they replaced the item at no extra cost. Thank you amazon. Great customer Service is one of the reasons I continue to come back and use you time and time again! Keep up the GREAT work!

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