Contacting Allegheny Power Customer Service Center
There seems to be some confusion regarding Allegheny Power, Allegheny Energy and First Energy. Allegheny Power was an energy provider in West Virginia and Maryland, but the company was purchased by First Energy. Allegheny Energy, a separate company, was also purchased by First Energy so no matter how different the three companies once were, they are all one company today. Allegheny Power covered the service areas now covered by Mon Power and Potomac Edison.
Phone Contact Numbers
If you want to contact Allegheny Power customer service, you’ll need to choose the correct customer service center. Potomac Edison covers the area in eastern western Maryland and the eastern panhandle of West Virginia. All other areas are covered by Mon Power.
- Mon Power Customer Service: 1-800-686-0022
- Mon Power TTY: 1-800-955-9445
- Potomac Edison Customer Service: 1-800-686-0011
- Potomac Edison TTY: 1-800-955-9445
There may be multiple company phone numbers, but there is only one mailing address for to contact Allegheny Power customer service. This address is listed as the payment address, but customers can also use it to send customer service communication. You may want to send an additional copy of the same letter to the corporate address we’ve provided.
c/o Mon Power or Potomac Edison
P.O. Box 3615
Akron, OH 44309
First Energy Corp.
76 S. Main St.
Akron, OH 44308
Visit http://www.firstenergy.com to find the link to your local energy company. You will not find a link to Allegheny Power, but you will find reference to Mon Power and Potomac Edison. Choose the one that shows your area on the coverage map. Once you’ve clicked on the company link you will be able to access your account, pay your bill online and contact customer service. You do NOT have to log in to your account to reach a customer service agent by email, phone or mail.
Customer Service Email
There is no specific Allegheny Power customer service email, but you can choose the proper company from the drop down menu on the customer service form https://www.firstenergycorp.com/content/fecorp/corporate/contact_us.html on the First Energy website. Once you’ve chosen the company you can choose the subject of your email and fill out the personal information required to send the form. We sent along a customer service email requesting information on the company that now covers a small town in the eastern panhandle of West Virginia.
We called Mon Power to see how fast we could make it through the automated system. We pressed 0, but the line was setup to restart the list of options when 0 was pressed. After listening to all of the options we press 5 for something else and then said other options. Our agent answered the call within a minute, but just getting through the voice-activated system took more than two minutes.