Contact Alcatel Customer Service

Contacting Alcatel Customer Service Center

Alcatel is also known as the Alcatel-Lucent company. The company is in communication, including cloud, mobile, submarine and wireless. Alcatel offers customers products, services and solutions to business problems experienced by tiny mom and pops to gigantic conglomerates and everyone in between. There is a LOT of technical information on the Alcatel site, though we doubt you’ll have any trouble understanding all the tech speak if you’re looking for a customer service number for Alcatel.

The headquarters for Alcatel is located in Paris. The company claims operational reach to 130+ countries with 15.3 Euro in sales in 2011.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

If you purchased from a business partner, your Alcatel customer service options may be different than other customers. Alcatel suggests contacting your business partner for assistance, if possible. A general customer service phone number is not listed on the site, but we were able to find a few customer service numbers for emergency and specific situations.

  • Emergency Help: 1-866-582-3688
  • Web Support/Order Management: 1-877-894-4647
  • International Web Support/Order Management: 1-630-224-9114
  • Online Customer Support: 1-866-582-3688 opt 7
  • International Customer Support: 1-630-224-9000
  • Corporate: 1-908-508-8080

Mailing Address

There are two executive or corporate offices listed on the Alcatel customer service page. We’ve listed both for the sake of sending a letter to customer service. The first is international, so we suggest taking your letter to the post office for proper postage before sending.

Alcatel-Lucent3 av. Octave Greard75007 ParisFrance


Alcatel-Lucent600-700 Mountain AveMurray Hill, NJ 07974

Official Website

You can find the official website for Alcatel at This site is clearly for Alcatel-Lucent, but the two companies are one in the same. You can read about the history of the company, learn more about the products and services offered by Alcatel and contact the customer service department about your business needs and products, as needed.

Customer Service Email

Contact the Alcatel customer service department by email at You should send only information pertaining to the question at hand, not billing, financials or any secure information. If your communication must include secure information, contact the customer service department by phone.

Our Experience

The Alcatel customer service line is automated. You can press 1 for immediate help with an outage or wait for additional options. You can press 0 to bypass the system, but you’ll have to press it twice. The first time the list will repeat, but the second time your call will be transferred to a customer service agent.

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15 Comments on “Contact Alcatel Customer Service
  1. I,m getting a message from780-11,saying to call or my service will be cut off months end.i would love to keep my service.thank you.

  2. just got a one touch it is a amazing phone awesome job with camara

    i am haveing a problem getting my music on to it though can you please explain how to do this

  3. I bought alcatel phone from safaricom I&M bank in Nairobi but it developed aproblem after 2weeks so i returned it and i was adviced to take it to TELBELL ltd for repair after 4days they informed me that the motherbordy needs anew replacement and i should wait atleast 4weeks or so,,,,so my question is should i server for those weeks or there is another option or can be replaced with anew phone immediatly plz i will like to hear from u plz

  4. I bought a new alcatel onetouch popC1 phonwe in Ireland I am now in Australia . I have asked Tesco mobile since the 20th of October to give me an unlocking code. All im hearing is that it is on its way by email. Please help I have no phone that works cant afford to buy another. How do I get an unlocking code is that to much to ask?

  5. I have been a very loyal customer to Tesco mobile for 8 years . I feel very let down as a customer. To have to wait this long for an unlocking code, which they told me it could take 10 workings days or 2 to 3 days. If I do not hear anything positive in the next couple of days I will go to the radio stations in Ireland and let them no how I have been treated. My trip has been really destroyed that im unable to contact family and friends to let them no that im ok.

  6. i bought an alcatel onetouch pop c7 and it is giving me problems. the internet works well but i never get facebook. bbm. intagram and whatsapp notifications. i only get notifications when i loginto those socail networks. i get whatsapp text a few seconds after logging in..please help

  7. Please tell me where on line I can buy a leather pouch for my popC1 mobile and also a similar item for my onetouch pixi 7 tablet…both of which I love…have a sony experia mobile sitting in the drawer…your mobile perfectly easy to use..
    Thank you
    PS do you sell laptops??

  8. i have a alcatel one touch fierce but when i make a call the screen light was automatic it’s desactivate,can you help me to activate it!

  9. I have had nothing but bad luck with this cell phone. It doesn’t keep a charge for more and less than a day. When I use it ,it will turn off and I get cut off. I have had other people look at it and they say don’t know what’s wrong with and it shouldn’t be doing that . Icon’s come up and flashes when I try to tex. or read a message. I have had this cell phone for less than a year. I got it thew Finger Hut company so you know I paid more than I should of for it. My phone is a Alcatel one tough 5020T. I am one UNHAPPY customer. I think I got a Lemon Please Help me!!!

  10. Phone accidently got “tuned in to” ENTER PUK (Whatever that is) & I can’t get to clear so I can use my phone.
    Is there and “easy fix”?

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