Contact Alcatel Customer Service

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Contacting Alcatel Customer Service Center

Alcatel is also known as the Alcatel-Lucent company. The company is in communication, including cloud, mobile, submarine and wireless. Alcatel offers customers products, services and solutions to business problems experienced by tiny mom and pops to gigantic conglomerates and everyone in between. There is a LOT of technical information on the Alcatel site, though we doubt you’ll have any trouble understanding all the tech speak if you’re looking for a customer service number for Alcatel.

The headquarters for Alcatel is located in Paris. The company claims operational reach to 130+ countries with 15.3 Euro in sales in 2011.

Contact Info:

Phone Contact Numbers

If you purchased from a business partner, your Alcatel customer service options may be different than other customers. Alcatel suggests contacting your business partner for assistance, if possible. A general customer service phone number is not listed on the site, but we were able to find a few customer service numbers for emergency and specific situations.

  • Emergency Help: 1-866-582-3688
  • Web Support/Order Management: 1-877-894-4647
  • International Web Support/Order Management: 1-630-224-9114
  • Online Customer Support: 1-866-582-3688 opt 7
  • International Customer Support: 1-630-224-9000
  • Corporate: 1-908-508-8080

Mailing Address

There are two executive or corporate offices listed on the Alcatel customer service page. We’ve listed both for the sake of sending a letter to customer service. The first is international, so we suggest taking your letter to the post office for proper postage before sending.

Alcatel-Lucent3 av. Octave Greard75007 ParisFrance

Or

Alcatel-Lucent600-700 Mountain AveMurray Hill, NJ 07974

Official Website

You can find the official website for Alcatel at http://www.alcatel-lucent.com. This site is clearly for Alcatel-Lucent, but the two companies are one in the same. You can read about the history of the company, learn more about the products and services offered by Alcatel and contact the customer service department about your business needs and products, as needed.

Customer Service Email

Contact the Alcatel customer service department by email at iCare@alcatel-lucent.com. You should send only information pertaining to the question at hand, not billing, financials or any secure information. If your communication must include secure information, contact the customer service department by phone.

Our Experience

The Alcatel customer service line is automated. You can press 1 for immediate help with an outage or wait for additional options. You can press 0 to bypass the system, but you’ll have to press it twice. The first time the list will repeat, but the second time your call will be transferred to a customer service agent.

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