albertsons

Contact Albertsons Customer Service

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Contacting Albertsons Customer Service Center

Albertsons is one of the leading supermarket chains in the United States. The company was founded in the late 1930’s and has grown into an operation with more than 430 stores across the western U.S.. In the early parts of the 21stcentury, Albertsons was acquired by the SuperValu, making it the third largest grocer, behind Safeway and Kroger.

Although the company has changed hands over the past 80 years, the focus of the company remains the same. The goal of the company is customer service and enhancing the overall customer experience.

Contact Info:

Customers have the ability to contact the customer support team by phone, email, traditional mail and through social media.

Phone Contact Numbers

  • Customer service: 1-877-932-7948

Mailing Address

AlbertsonsAttn: Customer Service157 S. Howard St.Spokane, WA 99201

Official Website

The official Albertsons website http://www.albertsons.com/ is filled with useful information relating to healthy eating and saving money. Customers can locate recipes and find weekly saving and promotional deals. When customers have questions relating to the company or the products and service, we recommend visiting the customer support page. Since the company offers a rewards program, customers can sign up for the Albertsons rewards program and save additional money when shopping.

Customer Service Email

Go to http://ems02013.egain.net/system/selfservice.controller?EXPANDED_TOPIC_TREE_NODES=&ARTICLE_IN_NEW_WINDOW_FLAG=&isProductEnquiry=false&CONFIGURATION=1000&PARTITION_ID=1&USERTYPE=1&TIMEZONE_OFFSET=&CMD=ESCALATION_REQUESTin order to communicate with the customer service department by email. You can send correspondence relating to overall customer experience or you can send general questions.

The message we sent related to the hours of operation. We are still awaiting a response. Additional ways to connect with the customer support team include:

Our Experience

Contacting the customer care department was an experience in itself. The automated system provided several options, but none direct us to the customer service department. We listened to the system over and over again and finally decided to connect with another department. After the lengthy wait and connecting with a different department, we were connected with the customer care department. We asked the agent if calling was the best way to contact the customer service team, considering the confusion associated with the call system.

The agent explained calling as the best way, considering the other methods will not produce an immediate answer. By the looks of our overall customer service experience, we will contact the customer support team by other means. Did you have a better experience dealing with the customer service department? Let us know.

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Rating: 2.0/5 (4 votes cast)
Contact Albertsons Customer Service, 2.0 out of 5 based on 4 ratings
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22 Comments on “Contact Albertsons Customer Service
  1. I live in ca and have shopped at various stores. In the past the shelves have been full of merchandise. Recently I have noticed empty shelves and fewer employees. I’m just wondering if Albertsons is in trouble.

  2. I always wonder why albertson never well carry grain free dog food for dogs that have allergey. Lots of these kinds of dog food cost the same price as some of the dog food they have on their shelf now. Need to have three different kind. One for pupies one for adults one for senior dogs.
    It anybody else would like to see this. Email or call the albertson and tell them what brand of grain free dog food dry you would like to see in the store.

  3. Beware buying gift cards at Albertsons. If you buy a gift card at their store, then find out the card inside was a fake, good luck getting your money back. Buyer Beware!

  4. Hello!
    My name is Andrea Vandiver.
    I have been ordering birthday, wedding, and special occasion cakes at the bakery at my local Albertson’s for over 10 years. Unfortunately, I do not plan to order any bakery items at my local store due to one employee. Kathy, located at the Albertsons in Corona by Main and Foothill, displayed unacceptable customer service. She displayed a chip on her shoulder during our entire conversation, and told me my requests could not be fulfilled. She expected me to leave after saying, “Well, it’s starting at $75.” I was insulted by her assumption her body language made about my ability to afford such a cake. After enduring her attitude and difficulties for 10 minutes I left feeling like an unimportant burden. I guarantee her attitude and ability to be helpful would have been more ideal if I had been a family member. I had to go to the Albertsons by Rimpau and Ontario in Corona, and the bakers there were amazing. They gave me everything Kathy said couldn’t be done, while they gave a family atmosphere. When I returned to the Albertson’s Kathy is located at, I spoke to her manager. He was very kind, and assisted me as much as he could in a professional manner. However, Kathy’s attitude seemed to do a 180 flip in the presence of her boss. I found out there had been previous complaints about her. I am going to be sure to have none of my friends or family order bakery items from that establishment until she is no longer there. Her impression made on me has 100% affected my opinion of the customer service at Albertson’s. Thank you for your time, and I hope to get a reply soon!
    -Andrea Vandiver

  5. How do we enter a customer satisfactory survey when there’s no code no.to put in for theire $100 dollar contest,is the contest over? Eaventhough they still hand you the receipts with contest info?

  6. I was at your store a few days ago, the store is on the corner of Harbor and Wilson in Costa Mesa, ca. I was waiting for customer service when a roach came toward me. It was the biggest roach I have seen, it was also daylight. I told the lady in customer service about the roach and she just said I don’t like bugs. No explanation, no I’m sorry nothing. It was enough to make my skin crawl and get that itching feeling. I went thru the self service checkout and left the store. The more I thought about it the more I was freaked out. I ended up throwing all my fruit and vegetables I purchased because the thought of having cockroaches running around at nite over the food and the boxes, bags etc. made me sick. I really hope you fumigate that store, I’m out around $53 and would like to know that the store is safe to go back in and the food is safe to eat. It is the closest store to my house and being disabled it is now a unwanted inconvenience. please let me know when this has been addressed. Thank-you A bummed out customer!

  7. I would like your company to know what kind of people are running your Albany OR store. I am in retail, I have been for 19years. I have known your ex bakery manager Cindy for at 8 of those years, as well as your ex produce manager, your ex deli manager and soon to be your ex meat manager. Your store management, Matt and Brian; are slowly but surely running your store into the ground. For instance, I know for a fact that an email was sent to Matt about your Maxx packs that no longer exist in your company. It read that the Maxx packs needed to be 3lbs or more. At mid afternoon on a Tuesday, Matt took it upon himself to remove all Maxx packs from the sales floor and put them into the meat cooler till the manager came in the next day to repackage them. If that is not a huge sales loss, I don’t know what is. It is this kind of thing that made your Bakery manager, a veteran employee, your Deli manager a veteran employee your produce manager a veteran employee and now your meat manager, whom was even a DOP trainer for your company want to leave. Your Albany OR store is NOT going to prosper and profit as long as you keep those two managers that have NO clue what it is to take care of the customer and follow policy at the same time. WITHOUT CUSTOMERS, WE HAVE NO BUSINESS!!! I also know for a fact that there are NO other stores in the Southern Oregon Division running their meat shops with ONE employee a day. If you continue to allow these two inadequate individuals to run that store YOU will not be successful in that store. Please make sure this gets to Bob Butler, and or Mike Winters. Not that it will do much good, but I thought your company needed to hear whats really going on in your Albany Albertsons Store.

  8. I was in Hailey this weekend and was very happy your store was open. My heart goes out to the town of Hailey. I was very taken back by the lack of customer service,. Employees didn’t really seem to care about my pressence. I felt they were more upset with the hours being cut and Management working overtime. I do feel that in these times we do need to take better care of our employees. I have been a long time Bussiness owner and know the importance of taking care of your people. The feeling I receive from that store is very unhappy Employees. I hopefor your Bussiness and customers this issue is addressed and sometimes outside help will resolve the issue.

  9. I shop at your 1300 E. Flamingo store in Las Vegas, Nev. I love everything about your store except that particular store is hot. Im thinking that maybe there is a problem with the a.c. there. Im a satisfied customer. Just wanted to let you know that you may have a problem.

  10. We stopped into the Albertsons in Battle Ground, WA & we were shocked to see the bakery case full of flying bugs. They were all over the bakery case as well as all covering some of the pastries . It was. gross! When we talked to the bakery gal, Stephanie, she said, oh yah, they had been having trouble with these bugs & there was nothing they could do about ! We couldn’t believe she said that. Then she turned her back on us and walked off. About 10 min later we walked by the bakery case again & she was boxing up the pastries to sell,,,,,after the bugs had been all over these pastries! Poor poor training & horrible health concerns at this location.

  11. I have been a loyal Albertsons customer since I moved to Vista and have shopped at the store located on 1601 S. Melrose Ave. I have developed long standing relationships with most of the employees on the front end.

    On or about Monday November 18th at approximately 7:30AM I happened to notice a senior manager chastising a very well known and cherished employee by the name of Beverly. This senior manager was verbally admonishing the employee in front of other customers and employees. From my vantage point it appeared the employee was in tears and visibly shaken. I have known this employee for over ten years, she is an extraordinary example of what every shopping experience should be like.

    As the CEO of my own company, I feel compelled to address this issue with the company and recommend that the manager be reprimanded for verbally attacking this employee. At the very least, he should have called her into the office and spoke to her about the issue, not the front of the store.

    If your company strives to make each shopping experience a pleasant one, this display of anger by the manager whose name I believe is Rick or Rich should not go unnoticed. At the very least an apology to this employee would be in order.

    I would appreciate a response back from senior management as to whether this issue has been addressed properly.

    Thank You

  12. I contacted the Eugene, OR Albertsons at 18th and Chambers from Arizona about a cake for my mother’s 93rd birthday. She lives in a memory care unit at Churchill Estates in Eugene and I knew a cake would be a huge treat for the residents there. I wasn’t sure how I could facilitate this from Arizona, but my parents used to live near this store and always shopped there so I gave the bakery department a call to ask their advice. Fran and Kathy in the bakery department were amazing! I mailed a check fro AZ on Monday and came home from work today to a message from Fran saying that my check had arrived and Fran was on her way to deliver the birthday cake to Churchill Estates. I am so grateful for the awesome service I received from these delightful, dedicated women. They truly went “above and beyond” to facilitate my request. Thank you for the excellent service. You made my (and a lot of seniors who deserve a special treat) day!
    Sincerely, Suzanne Rounsefell

  13. I just purchased your croissant sandwich party trays 2 of them in fact totaling $80.00 for our party on Dec.21st.. Very disappointing. They had put lettuce on top of each party tray with the with the pickles on top of that. The juice from the pickles made 10 sandwiches from each tray soggy. I will not purchase this in the future. These trays need to be revamped with the pickles on the side in a container. It is too bad because your store on Broadway and McCoy in Santa Maria is very close to our house. We paid cash but I feel we should have a refund of some sort because of this.

  14. There are so many cig butts and gum all over your entry way, and your employees are seen smoking and throwing butts at the entrance, without putting them out. It is sickening smelling that upon entry. What happened to the garbage cans out front, gone for over 2 years now? People have no place to put their garbage so they throw it on the ground. Your entryway is the heart of your business and should always look pristine, not ghetto. Also there is neither hot water nor water pressure in your nasty bathrooms, concerned and wondering if employees have clean hands. The TP holder is duct taped on to the wall, which looks tacky, as well as the sinks, scowering power works so well on porcelain, so you know your housekeeping is not using it, maybe trying to save some money, and they are also not cleaning the base of the toilets, the tile and seemingly just doing what is necessary to get by. Stall doors won’t lock etc. I try and avoid your store, but sometime I can’t help it. Yuck!

  15. I have written to you before and I stop going to the Albertson for some time now, and today I thought i would give it a try, I stop to get cooking oil, after work, I should of known better, that store is and will always be a bad place to shop. Cashier talking to bagger and line was long. I waited till they finish there conversation. The casher did not even said hi, the only thing he said was are you mad. what the hell is that. Have you people ever heard of costumer service! I guess not. I live close to Albertson but I drive all the way to Ralphs or Vons, they might be more, but they at lease greet and help the costumer, and excuses themselves if the lines are held up. So i guess you people don’t care about your costumer’s, and i will never walk into any Albertsons. By the way all my family and friends don’t go for the same reason.

  16. hi! I live in Tehachapi ca. I cant believe the over priced meats you guys have, like pork chops thin cut,$ 9.49 a pound it price gouging, last week you had a 3 day sale on pork roast,
    and pork chops, for 99. cent a pound, fri, sat. and sunday, by Saturday all out, and the pork chops that were for 9.49 a pound were manager special,lol ,you guys need to fire the manager that handles these prices,

  17. All my comments are regarding the Allen Creek Rd., Grants Pass, OR store.
    The fish dept. is great. Good selection of fish and always clean and does not smelly fishy. Knowledgeable staff in this dept.

    Please answer this question…why don’t you put an olive bar in this Albertsons? The store is large enough and there is no olive bar in this section of town. How about trying it out.

    Thank goodness for the self-checkouts because there is never enough staff at the checkout counters. And I never see a manager roaming the store to see how things are going. Where do they hide out at this store?

    Lastly, the rainer cherries that I bought on sale today (1.15 lbs.), half of them were bad. Shame on you guys.

    If you don’t think the olive bar is a good idea, please tell me why not. Fred Myers at the other end of town does a booming business in olives.

  18. I am a single person who lives in Boulder City, Nevada. We have a choice of Albertsons and Vons. As a single person I can not take advantage of sale prices at your stores. In order to I must purchase multiple items that I can not use. I don’t need 24 rolls of paper towels, 5 bottles of syrup, 3 bags of pretzels, 4 bottles of dish detergent etc. I feel like I am being discriminated against because I don’t have a family. It’s a shame that you do not cater to everyone in our town.
    I was in your store today and had about 100 dollars of items in Mt cart. I stopped to get chips and found that I needed to buy 5 bags to get the sale price on the two bags I wanted. Had to buy 2 loaves 99 bread that only had 2 days left on stamped date. I can’t eat all that bad in 48 hours! I realized I was going to have to go to Vons to get the items I needed that I just left.

    I also pay my bills and do other business at your customer service counter. The people always get irritated when you need service. The other day I was standing there waiting. I was one of about six people in the store and the checker just ignored me while she talked to the bag girl. She never called anyone or acknowledged my presents. It was 9 minutes until someone came by. I was then told not to fold my gas bill in half because it makes it hard to read. I pointed out that the fold want through the number and was just ignored. I waited 9 minutes for a woman to chaise me like I was a child.
    I don’t understand why your employees are under the impression that they can talk down to people and ignore them. That day I bought some items and while the same checker was ringing me up she walked away and finished telling another employee about the dinner she made. She returned have me my change and walked away. She never said a word to me!
    So, in short, I would like to apologize for not getting the hint that I am no longer welcome in your stores. I feel like a fool.

  19. The cashiers and box people need to be trained. They always bag wrong things together . Like who puts a quart size ice coffee in with bread or a heavy can with bananas . I have to always rebag my things . I always put thins in groups on the belt and they seem to always bag as if they just don’t care. And they stop carrying products that I buy . A employee tells me to tell cashier and they will put on list well cashier didn’t even care or offer to add to this so called list. She just commented must be discontinued . Iam so unhappy with this store this is the Tampa and saticoy store . I think I have to go elsewhere . Iam so tired of the service not caring about what I buy with money that I worked so hard for. I also came once with a small cart ended up having to use there cart and had to push both carts no one even offered to assist or offer to put other cart somewhere til I was done shopping . They just don’t care .

  20. recently I bought a chef salad from your deli on lindero in Westlake village and there was a live earwig in it on the edge of the dressing. 4.50 plus it makes me sick to my stomach when these things happen.

    you’re not the only one recently I bought a loaf of bread 3.50 from the ralphs deli and there was a 5″ string baked in it. that also made me sick to my stomach all day.

    there’s always been people that think it’s funny to do things like that intentionally.

  21. My daughter of 26 years old was in Albertsons in Phoenix at 51st and Cactus, looking at makeup, was in a rush to go to work, they did not have what she wanted and started to leave, and a Security Guard met her at the door and asked her to come with him. She was accused of stealing makeup when she had put it back on the shelf . She handed him her purse and he looked in and told her she could go. She was humiliated the guard had no proof and felt she was being harassed because she looks like a teenager. There was no apology for the mistake or anything. I will never shop at Albertsons again.

  22. Hi,Albertson’s I knew Joe Albertson personally back in 1962′ while I was a bag boy . Joe came to our operations in Casper,Wyoming to visit with a close friend and my G.M. at the time Jerry Knight. Anyway, The Albertson’s on the east-side of Casper Wyoming never has their fish display set and ready by the time I arrive which is around 9:30a.m. Continually this is a precedent in there forte of customer service. Forget about anyone person being there as well. The west-side Albertson’s is top notch,however they (Albertson’s)are located across town. Anyway, I love you guys. Thank You for your valuable time. Chef Bob.

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