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Contacting Agoda Customer Service Center

Contacting Agoda Customer Service Center

If you are planning to book a hotel, chances are you will want to find the lowest price on the market. Agoda, a member of the Priceline family, offers the lowest prices for hotel accommodations in the market. The company, founded in 2005 currently offers cheap prices to millions of customers across the globe. What makes Agoda a leader in the business; customer service. The customer service team is available to assist customers 24 hours a day, seven days a week.

Contact Info:

Phone Contact Numbers

  • Customer Service: +44 20 3027 7900
  • Corporate Headquarters: 66 2 646 1200
  • Fax: 66 2 646 1226

Mailing Address

Agoda Company Pte. Ltd.999/9 Rama I Road, 27th FloorThe Offices at Central WorldPathumwan, BangkokThailand, 10330

Official Website

Customers visiting the official Agoda website http://www.agoda.com/ have the ability to search the Hotel Deals of the Day, sign up for email alerts and promotions as well as see the top travel destinations. In order to use Agoda, you will need to sign into your account or create a new account. There are several customer reviews on the website relating to hotel stays.

Social Media

The company uses social media to promote hotel deals of the day as well as pass along relevant information relating to the company. There were several conversations between customers and the customer service department. The average response time was approximately 60 minutes. Even if the customer service department could not answer the question, the representative offered an alternative so customers could connect with an agent.

Customer Service Email

There was one email address listed on the website. The customer feedback form requires customers to input your name, email address and concern/question. We sent a message asking if Agoda offers refunds or do customers need to seek a refund from the hotel? After we sent our message, we received an automated response stating a customer service representative would respond within 48 hours.

Our Experience

Contacting the customer service department by phone was a challenge. There is no phone numbers for international customers. Instead, we have to rely on contacting the customer service team by email and through social media. Although this is a slight inconvenience, we still liked the response time of the customer service department. The overall experience was better than expected. Can you say the same about your experience contacting Agoda? Take a few minutes and share your thoughts with us in the comment section.

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