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Contact Agoda Customer Service

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Contacting Agoda Customer Service Center

Contacting Agoda Customer Service Center

If you are planning to book a hotel, chances are you will want to find the lowest price on the market. Agoda, a member of the Priceline family, offers the lowest prices for hotel accommodations in the market. The company, founded in 2005 currently offers cheap prices to millions of customers across the globe. What makes Agoda a leader in the business; customer service. The customer service team is available to assist customers 24 hours a day, seven days a week.

Contact Info:

Phone Contact Numbers

  • Customer Service: +44 20 3027 7900
  • Corporate Headquarters: 66 2 646 1200
  • Fax: 66 2 646 1226

Mailing Address

Agoda Company Pte. Ltd.999/9 Rama I Road, 27th FloorThe Offices at Central WorldPathumwan, BangkokThailand, 10330

Official Website

Customers visiting the official Agoda website http://www.agoda.com/ have the ability to search the Hotel Deals of the Day, sign up for email alerts and promotions as well as see the top travel destinations. In order to use Agoda, you will need to sign into your account or create a new account. There are several customer reviews on the website relating to hotel stays.

Social Media

The company uses social media to promote hotel deals of the day as well as pass along relevant information relating to the company. There were several conversations between customers and the customer service department. The average response time was approximately 60 minutes. Even if the customer service department could not answer the question, the representative offered an alternative so customers could connect with an agent.

Customer Service Email

There was one email address listed on the website. The customer feedback form requires customers to input your name, email address and concern/question. We sent a message asking if Agoda offers refunds or do customers need to seek a refund from the hotel? After we sent our message, we received an automated response stating a customer service representative would respond within 48 hours.

Our Experience

Contacting the customer service department by phone was a challenge. There is no phone numbers for international customers. Instead, we have to rely on contacting the customer service team by email and through social media. Although this is a slight inconvenience, we still liked the response time of the customer service department. The overall experience was better than expected. Can you say the same about your experience contacting Agoda? Take a few minutes and share your thoughts with us in the comment section.

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One comment on “Contact Agoda Customer Service
  1. Dear Customer service representative,

    I would like to complain about an hotel I booked through Agoda.

    Last week I wanted to book 1 double room and 1 single room for me, my wife and our son, for 2 nights at Hotel in Eilat, arriving on Friday the 5th September and leaving on the 7th.
    On the basis of what I saw in your website I decided to make the reservations in hotel Rio, 3 star so it says, and received your booking ID 54574378 on my name and 54574654 on my son’s name.

    In late evening of Thursday the 4th my son and I decided to drive to Eilat the same night so we called Rio hotel and told them that we have reservations through Agoda for tomorrow and we that we want
    one double room arriving very late to receive one day in advance, they told me that they only have a 3 bad room of same class which costs a bit more than we paid through Agoda and we took it.

    When arriving to the Hotel, around 02:30 AM we got the Room and we were shocked!! I cannot describe the way the room looks like, nothing like in your pictures, I will attach some photos for you to understand’ I have more photos of how the hall and other places look like but I only attach with regards to the room itself:

    I immediately went back to the “reception” and asked if there is no mistake and was told that this is the room, so I said that I asked for the same type of room as I booked through Agoda for the following nights and the lady told me that this is the lowest standard as ”usually Agoda gives reduced prices” so this is the standard of the rooms that we will also get tomorrow, one double and one single but of the same type.

    At 3 o’clock in the morning we had no other choice, we went to sleep, got up very early in the morning after very short sleep (as the curtain is actually transparent and does not cover the entire window and the sun light was so strong- see photo 2068) and decided to leave the hotel, after taking some photos, I asked to see the manager and was told that he will come late so I left my telephone No. and asked that he will call me and went to look for a decent hotel to stay, the manager never called me!!

    I found a very nice hotel a real 3 star of and moved in and paid a very reasonable price, consequently I paid directly for one very short night of sleeping in a junkyard and paid, through you, for another 2 nights of 2 rooms which I did not use!!!

    First of all I think it is in your outmost interest to make sure that hotels that are booked through you are of certain level and what you show and state in your web is true and being observed by the Hotel.
    I also ask you to make sure that the hotel will refund me, directly or through you, for the 2 nights X 2 rooms which we did not stay.

    On 8th September I received an email from Agoda asking me to report about my stay, I did so, briefly telling about my bad experience and was expecting that someone at your side will notice and contact me, but it did not happen.
    please let me have your email address to which I should send the photos
    Looking forward to you early reply
    Yariv Ben-yehuda
    Member ID 697769

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