Contacting AEP Customer Service Center
AEP, also known as American Electric Power, is an energy company that operates several individual electric companies, including AEP Ohio, AEP Texas, Appalachian Power, Indiana Michigan Power and Kentucky Power. From the main AEP website, customers can log in to their account and make payments or contact customer service.
Phone Contact Numbers
Phone contact numbers for AEP are listed for each individual company, but from the main website, all contact numbers are for general customer service and concern. If you need the contact information for your local AEP customer service department, it is best to look at the back of your bill for your contact phone number.
- AEP corporate office: 1-614-716-1000
- AEP safety hotline: 1-800-277-2177
The safety hotline is available 24 hours a day for emergency reports.
If you need to contact the corporate office for any reason, you can call or write. There is no dedicated mailing address for customer service inquiries, but there is a main address for the corporate office.
AEP Corporate Headquarters
1 Riverside Plaza
Columbus, OH 43215-2372
There is a ton of information on the AEP website at http://www.aep.com. You can learn more about investing in the AEP company, AEP in the news and how the company works with local communities. Job opportunities and links to companies operating under the AEP umbrella are also available from the official website.
Customer Service Email
As is the case with far too many companies, no contact email address is available for the customer service department. You can, however, use the general inquiry form from the official website. The form is located here: http://www.aep.com/contact/.
We sent an email to AEP corporate asking for a general email address that we could use for communication. The form requested a lot of personal information, including full address and phone number. We’re not sure all consumers will want to reveal this much personal information. We’ll see if there is an address not listed on the AEP customer service page.
When we called corporate headquarters the call was answered by a recorded response. We pressed 1 to be transferred to customer solutions. After the call was transferred, another automated response began. This time we pressed 0 to bypass the automation and we were immediately connected with customer service. Representative Amy was quick to inform us that customer service does not have an in box email address, but that all communication sent via the main website form would be answered promptly.