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Contact AEP Customer Service

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Contacting AEP Customer Service Center

AEP, also known as American Electric Power, is an energy company that operates several individual electric companies, including AEP Ohio, AEP Texas, Appalachian Power, Indiana Michigan Power and Kentucky Power. From the main AEP website, customers can log in to their account and make payments or contact customer service.

Contact Info:

Phone Contact Numbers

Phone contact numbers for AEP are listed for each individual company, but from the main website, all contact numbers are for general customer service and concern. If you need the contact information for your local AEP customer service department, it is best to look at the back of your bill for your contact phone number.

  • AEP corporate office: 1-614-716-1000
  • AEP safety hotline: 1-800-277-2177

The safety hotline is available 24 hours a day for emergency reports.

Mailing Address

If you need to contact the corporate office for any reason, you can call or write. There is no dedicated mailing address for customer service inquiries, but there is a main address for the corporate office.

AEP Corporate Headquarters
1 Riverside Plaza
Columbus, OH 43215-2372

Official Website

There is a ton of information on the AEP website at http://www.aep.com. You can learn more about investing in the AEP company, AEP in the news and how the company works with local communities. Job opportunities and links to companies operating under the AEP umbrella are also available from the official website.

Customer Service Email

As is the case with far too many companies, no contact email address is available for the customer service department. You can, however, use the general inquiry form from the official website. The form is located here: http://www.aep.com/contact/.

We sent an email to AEP corporate asking for a general email address that we could use for communication. The form requested a lot of personal information, including full address and phone number. We’re not sure all consumers will want to reveal this much personal information. We’ll see if there is an address not listed on the AEP customer service page.

Our Experience

When we called corporate headquarters the call was answered by a recorded response. We pressed 1 to be transferred to customer solutions. After the call was transferred, another automated response began. This time we pressed 0 to bypass the automation and we were immediately connected with customer service. Representative Amy was quick to inform us that customer service does not have an in box email address, but that all communication sent via the main website form would be answered promptly.

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Rating: 1.5/5 (10 votes cast)
Contact AEP Customer Service, 1.5 out of 5 based on 10 ratings
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10 Comments on “Contact AEP Customer Service
  1. I have called every day twice a day since Saturday re an unsafe condition at my home and my daughter’s power still being out. She is on the same line as me; there is a switch that is visibly tripped on the pole leading to her house. ALL SOMEONE HAS TO DO IS FLIP THE SWITCH TO RESTORE HER POWER. My unsafe condition will get worse if the dangling power line comes all the way down. I talk to people in LA, in OH, in WV – with a different story (made up I presume because no one has the same tale) every time I call. I know this is a monopoly and we have no choice but really??

  2. I NEED TO SET UP A SERVICES FOR A BUSINESS
    CAN YOU LET ME KNOW WHAT DOC I NEED AND HOW IS THE PROCESS
    THE BUSINESS NAME IS US BUSINESS CONCEPTS INC
    1325 W. MOUND STREET, COLUMBUS OHIO 43223

    PLEASE CALL ME AT 614 584-5748

  3. I don’t understand why everyone around us have power it’s seems like it’s based on income so not fair. 127 apple grove Ave Beckley WV 25801

  4. Why does everyone around us have power & we don’t it’s always like that seems likei its based on income 127 apple grove Beckley wv 25701

  5. Appliachain hides behind email and WEB reports for outages. Worst customer service I have ever encountered. Customers remeber this when they ask for another rate increase! Hey Nick Atkins how would you like spending several cold nights with no heat?
    From the looks of the other comments – looks like it is a rampant problem throughout the company! Hey Nick Atkins – are you listening?

  6. I been sending payments to your company that i need to make copies to show that I have paid this old bill with the copies with the money orders.

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