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Contact Adobe Customer Service

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Contacting Adobe Customer Service Center

Adobe is a company that develops tools used for digital media, smartphone applications, video games and more. While many of the programs you use have some form of Adobe digital aspect, it is the paid Adobe products that most people need customer service help with. Adobe offers paid versions of Acrobat, Creative Suite, Digital Marketing Suite, Digital Publishing Suite, Elements, Photoshop and Touch Apps, among many others. Customers seeking contact with the service department will find that Adobe is a bit more open compared to other companies.

Contact Info:

Phone Contact Numbers

If you need help with Adobe products or services, you can contact customer service directly through the maim customer service number. Customer service is not available to help customers 24 hours a day – like the Software Activation center. Customers need to contact the customer service helpline between the hours of 5 a.m. and 7 p.m. Monday to Friday.

  • Adobe Support and Customer Service: 1-800-833-6687
  • Software Activation: 1-866-772-3623
  • TTY: 1-800-685-3573

Mailing Address

If you wish to contact Adobe by mail, you can use one of the many mailing addresses. Each of these mailing addresses are physical locations for offices in the United States and Canada. We’ve listed corporate headquarters and the Canadian address for customers.

Adobe Corporate Headquarters
345 Park Ave.
San Jose, CA 95110-2704

Or

Adobe Systems Canada
343 Preston St.
Ottawa, Ontario K1S 1N4

Official Website

If you are interested in an Adobe product, you can visit the official website at http://www.adobe.com. There you will find detailed descriptions of each product, free trial downloads for some products and support from Adobe.

Customer Service Email

It doesn’t appear that customer service offers an email address for customers to contact the service department. We found tons of phone numbers for Adobe offices all over the world http://www.adobe.com/aboutadobe/contact.html, but none list email addresses.

Our Experience

When we called the customer support line for Adobe Systems, the call was immediately answered by an automated system. The automated recording told the caller that free support was available online. The online customer support system allows customers to contact Adobe and ask any irrelevant questions. Customers need to search for the product they need help with in order to find support. Customer service and support is also available for a $39 fee per incident.

An email inquiry to Adobe produced a quick response of approximately 30 minutes. Although the response appeared to be automated, the information was helpful as it answered our question regarding a form of contact directly to customer service. The communication also stated we could send private messages with an additional questions and concerns, see below:

Adobe Systems

Adobe Systems Hi Richard! You can find contact information for Adobe Support here: http://www.adobe.com/aboutadobe/contact.html. Additionally, feel free to send us a private message with any questions and we’ll see how we can help.

Original Message:

Is there an email address for Adobe customer service?

Have you called Adobe for free support? Have you paid for Adobe support? Tell us your story about Adobe customer service.

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Rate your customer service experience:
Rating: 1.2/5 (45 votes cast)
Contact Adobe Customer Service, 1.2 out of 5 based on 45 ratings
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43 Comments on “Contact Adobe Customer Service
  1. I have been waiting for my CS6 upgrade since May 24th when my case was opened. I was approved on june 9th and was suppose to get my download link in 24 to 48 hours and my case was closed. I have since re-opened the case since I never got the link. I have not heard a response. I have tried calling adobe, to be transfered to customer service and BE CUT OFF. Call back, go on hold for 45 minutes to be CUT OFF. Can anyone tell me how to talk to a live person who can help me out???

    • You can talk to a live person, but can the help you? NOOO!!!!! I HATE this company because of their customer service!!!

      If you want to be treated like scum on the bottom of a filthy shoe, call the customer service.

      Ridiculously the worst customer service. Their call center needs to move out of India.

      As I reply to you, I am on hold for adobe…1 hour….just got dropped. PISSED!!!!

  2. Yours is the same type of service I have been receiving. They take your money and fail to ship. One customer service area bounces me over to another and now I have cut off for the third time. This is all apart from the three (3) live chats lasting over 2+ hours and no resolve. Does anyone know where can we go to formally lodge a complaint?

  3. I need help to install adobe flash player 11.2 –for linux 32-bit ,fire fox i dont get any answers on the 1800-833-6687 and its meant to be your customer service number can some one please call me or email me the correct number .

  4. I was currently going to migrate over from PC to Apple and wanted to upgrade my software. I have been a loyal user for years. Customer service was extremely disappointing.
    They kept me waiting on the phone for over 1/2 hour and still did not create a solution for me.
    They need to step it up. You are falling behind.

  5. I want to buy Premier Elements 11 suite however want to clarify whether it will do what I want to achieve before I buy the product which is;
    I have a Sony xacti which records in MP4, a Panasocnic which records in MPEG3 on DV tapes and a Nikon D90 for still which uses Jpeg and RAW NEF files. Can I edit MP4 & MPEG3?
    Which is the better Still file to use Jpeg or RAW.
    however I want it in writing and can’t find an Email address to contact them on.

  6. Downloaded free trial of Elements 11.I normaly use my iMac for editing, but decided to trial Elements 11 on my PC (XP)I currently run Elements 2 and Photoshop 7 0n it, so assumed plenty of available RAM. However Elements 11 constantly froze when using many of the tools, and refused to download finished work. Try to get help fom Adobe- NOT A HOPE – loads of blind alleys on their Help Site, and , despite being registed with them,being blocked as not being authorised ! (a report asking for a title heading, which I entered in upper case, actualy said “too many capital it sounds as if you’re shouting” – YOU BET I WAS ! In the end the site blocked me from sending.

    Appart from this the programme is very poor,no real improvement from previous – just a few “toys and gimmicks” it’s not proper editng software.

    No I won’t be purchasing Elements 11 and would recomend other to avoid it and ADOBE, their back up is “well hidden”

  7. This is like eBay’s customer service, nonexistent. This is what happens when a company gets to big for the business it does….they forget who butters their bread, i.e.; the customer. Apparently, Adobe is not familiar with GIMP, that is an open source product that works as effectively as Elements without the cost and certainly less hassle. Big thumbs down for Adobe.

  8. I AM SICK OF YOUR DAMN COMPANY CONSTANTLY TRYING TO PUSH MCAFFEE DOWN MY THROAT. GOD I HOPE A COMPETITOR COMES ALONG SOMETIME AND IF THEY DO I WILL NEVER EVER USE YOUR PRODUCTS AGAIN.

  9. You have a new commercial where two guys are in the office and one guy slaps the other about 7 times.

    I want to tell you I REALLY REALLY hate that commercial because it contains violence. Your marketing people are *&(&^% idiots.

  10. I AM SICK OF YOUR DAMN CUSTOMER SERVICE , NO RESPECT NO SHAME FOR CUSTOMERS, I STILL WAIT FOR MORE THEN 2 HOUERS and 38 minutes for you to ansuer my phone and nobody ansuer

  11. I purchased Acrobat X at a national chain. It could not be installed on my Hp 6830 Windows 7 notebook. The store professional spent two weeks and gave up. Adobe customer support assured me they could solve the problems and even had direct control of my computer. After nearly 40 days, still not working and progressively getting more complicated I attempted the Refund process. A 3-5 day business day approval was mentioned A “check” was promised. This period has now passed with only EMAIL’s almost daily otlining the Refund process. These keep occurring even though the case history shows all requirements were met. Replies made to each EMAIL are not responded to. Apparently the Customer Care operation is located in India. The whole process has been a nigtmare, hundreds of hours wasted.

  12. THe WORST customer service experience I have EVER witnessed. The staff was RUDE beyond belief. I never raise my voice, and I had to with her because she raised her voice with me. WHY are we talking to Indian people when they can’t understand the questions. Their answers had nothing to do with my questions.

    It was the WORST most frustrating experience I have ever had. After buying a $2500 worth of programs, you would think they would have better support.

    This was absolutely ridiculous to be treated like this. Utterly uncalled for. Fucking pissed.

  13. I’m an old codger, but I still program using DreamWeaver CS4. I have it on a desktop and a laptop. If one of them dies before I do, can I transfer my license to another machine even though the machine on which my old license is active had died? (E.g., is there any way to deactivate a license from a machine that won’t boot?)

    I’m not trying to rob you, I just want to have a plan B when all goes to hell.

    Thank you

  14. Hey thanks for no info on how to install premiere pro. I spent 700.00..no information on how to install. They take your money and run. Whats wrong with you guys. If you want this program to be the “new industry standard” you could help by simply putting this on you tube at least…..

  15. Adobe’s customer service is worse then Sprints. I have been on hold for 45 minutes and they are telling me its still another 45 minutes to an hour! I don’t understand why my wait is that long when ITS YOUR FAULT THAT IT IS NOT WORKING ONLINE! If you are wanting to be such a great company you need to take care of your customers first and I KNOW YOU HAVE TONS OF EMPLOYEES WHY CANT ONE PICK UP THE PHONE?!?!?! WORST EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  16. Adobe customer support sucks. They will not answer any technical questions about their product unless you purchase the product. And after you purchase their product they charge $39.95 per call to answer your technical questions. My problem was that their Premiere Elements 11 did not run the sound correct on either my Canon PowerShot A1100 or A2200 cameras. But instead of helping me make their software work with my equipment, they wouldn’t talk to me until I paid their $39.95 charge.

  17. Worst Customer Service!!! Trying to reach it for the last 5 days. Every time need to be on hold for an hour, even though the automated maschine says that the wait time is 5-10 min. And representatives are not professional and hard to understand.

  18. Once again I have purchased an Adobe product and it is a pain in the ass to try and give you my product number to get a serial number. Why can’t you guys do a better job for your customers. Your website is terrible and difficult to maneuver around. Just takes you in circles and nothing gets accomplished.

  19. I am quite frustrated with Adobe customer service. I am a faculty adviser for a high school literary magazine. We needed help setting up the document in InDesign, but your customer service representative would not help without a registration number. I understand that this is company policy, but you need to realize that teachers do not receive the registration numbers for programs because the programs are installed at the Board of Education office. They keep the registration numbers. So this means that Adobe cannot help any of the teachers in my district. Last year, I pushed very hard for the county to purchase this program, but in the future, I will probably not recommend it to other teachers for school publications if we cannot receive the support we need.

  20. I didn’t want to give it any stars, whatever. All I need was help with something that should be basic for customer service. How to open a PDF email attachment? I’m not a computer expert nor do I use adobe. For two days I searched the website for information to get help. I clicked in one area that appear to link to a chat agent to help but they want like 10 answers about registration and product number, I don’t know. So I click in another area and I was linked with a chat agent, who didn’t help me but stated that i can find the answer in the forums. What? After this experience I’m definitely not using adobe. I don’t understand why people are creating PDF files instead of just simply typing documents, isn’t it the same thing.

  21. All I wanted to know is which suite would run faster on my laptop… cs5 or cs6. I tried the online chat and the 1800 number. In both cases I was transferred several times and still no one could seem to answer the question. I actually feel dumber now that I wasted all this time. I actually thought Adobe might have hired one or two people that knew something but I was wrong. Congratulations adobe. You didn’t feel the need to answer a simple question, so I don’t feel the need to buy anything from you.

  22. I don’t know what’s going on at the customer support center, but I can’t get anyone who will let me pay for a subscription that belonged to someone who left my company. I have been on hold for at least three hours over the past three days. The wait time is rediculous. once they told me the wait would be 8 minutes and I hung up after 38 minutes. Finally they told me they would escaluate the call, and someone would call me. That never happened. So here I am on the phone, the agents wants me to give him all of the informationa all over again. Can these agents not read?

  23. Worst service I ever had!!! We are trying to purchase online, and Adobe twice told us that – our credit card didn’t go through. I called credit card, and they said it was O.K. from their side all the time! – just Adobe screwed up with their service, and lied to us. I called Adobe twice, – and only customer support they have is in India, nothing in US. They were not able to give me any help, and just told to repeat the purchase online again -??? If anybody able to close Adobe as the company? they are not providing any service!

  24. If I could choose 0 starts I would. This is by far the worst customer service that I’ve ever had to contact. I bought a subscription to creative cloud a week ago, and every time I download Illustrator it prompts me for a serial number. Spent 3 hours with customer service and another 40 mins on chat with them and I’m still unable to do anything. I’ve missed a deadline and all they can do is create a case number and say they’ll call me with 3 days. It’s 5 days, and I have yet to receive a call. I will probably call and cancel tomorrow and just buy the suite package. For a company that sells such expensive products, they have really crappy customer service that can never solve your problem!!

  25. I cannot believe an organisation like this has no E Mail contact.

    I needed to contact Adobe after an issue with a Flash-player update not covered in the website.

    Searching through the site, the only useful contact point I could find required a transatlantic telephone call. Searching for E Mail brought up this (hopefully) ironic response: ‘Broken link? Send us an E Mail’, and of course does not include an address.

  26. Wow – I am having the exact same experience regarding declined charge — and I have been on chat for 50 minutes (30 plus minutes of waiting) — get this I started at number 11 then went UP to number 12 then I was number 3 in line for 3 or 4 automated wait messages — this is unreal — it is always amazing how bad service is with companies that have a monopoly in some area… BTW they are saying my charge is declined … Amex says they have not seen a charge except for the $1 initial charge (to validate the card) which they approved … they are a mess

  27. I have a dynamic link bug, called customer service 3 times today…spent HOURS on hold all together. Never got it resolved. Ridiculous. I’m buying FCPX. F’ this.

  28. It’s ridiculous that Adobe doesn’t have an email contact. I’m living abroad, so I don’t want to pay to call customer service. I just have a question about purchasing a Creative Cloud Membership, but it looks like they won’t get my business.

  29. this fucking adobe reader download from federal student loan web site ruined my computer. On the internet it just keeps sending advertisements freezing I can’t use the internet all because of this fucking company acrobat reader download I am going to call every single legal contact I can find and do whatever it takes to sue these bastards

  30. I just want to make it clear to everyone that Adobes latest flash player is and has a backdoor trojan. Avg ‘used’ to detect this. But in their newer updates they sort of just disappeared. Which i’m sure adobe paid them off to let them illegally snoop in your personal files. We need to file a class action law suit against Adobe for illegally snooping through our computers to try and find illegal content or any music on our computers to engage in prosecuting us on having something on our computers that could have been copied by burning it from a disk we OWN. It’s like how cops break the law in order to get to someone they want to pull over or shoot someone because they looked strange and they get arrested and fined. While the cops keep their jobs and they are protected by corrupt fat cats.

    Fuck you adobe! You have overpriced shitty software and your customer service matches your product!

  31. You have to work hard to get such a bad service as adobe have.
    I called on 19th of Sept. 2013 and the consultant promised me an answer within few minutes after waiting over an hour I dropped the line. Called again and another person explained to me that I have to talk with another department which he transferred me to. The third person told me that the issue was escalated to the next level and I will get an answer within 24-48 hours. Until now, I didn’t get any.
    I would like to note that the English those people talk is hard to understand.

  32. did i really see in rant number 13 above some man say that he really really hates violence? OMG!! joel hello???? the world is a violent place. its a commercial and actually its staged!!! lol

  33. I need help with volume licensing. After reading the comments above maybe I need better company. I agree with all the comments. All have made excellent points. I cant believe that there is no email to contact customer service or an online chat. Your products costs are so freaking outrageous for the quality of product you should be class action sued! Not having an adequate customer service with the gobs of money you making is criminal. Not having online customer service chat or even an email is about the worst I have ever experienced. Your an online company, get with the program you money grubbing pain in the ass!

  34. I own recent versions of five Adobe products (Lightroom, Photoshop, InDesign, Dreamweaver, and Illustrator). I hate their new policy of selling by subscription only and would love to tell them so but can’t find a contact email. They really make it hard. I guess it’s time to learn how to use Gimp.

  35. Adobe is an absolute nightmare. They take your money but there is no way of contacting them by Email and their website takes you round in circles. Their auto subscriptions cannot be cancelled because there is no way of cancelling them on their website or by Email. Something needs to be done about companies like this. What I cannot understand, is why are they still in business. I hate this company. May God rid the earth of it and the sooner the better!!

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