Contacting Adobe Customer Service Center
Adobe is a company that develops tools used for digital media, smartphone applications, video games and more. While many of the programs you use have some form of Adobe digital aspect, it is the paid Adobe products that most people need customer service help with. Adobe offers paid versions of Acrobat, Creative Suite, Digital Marketing Suite, Digital Publishing Suite, Elements, Photoshop and Touch Apps, among many others. Customers seeking contact with the service department will find that Adobe is a bit more open compared to other companies.
Phone Contact Numbers
If you need help with Adobe products or services, you can contact customer service directly through the maim customer service number. Customer service is not available to help customers 24 hours a day – like the Software Activation center. Customers need to contact the customer service helpline between the hours of 5 a.m. and 7 p.m. Monday to Friday.
- Adobe Support and Customer Service: 1-800-833-6687
- Software Activation: 1-866-772-3623
- TTY: 1-800-685-3573
If you wish to contact Adobe by mail, you can use one of the many mailing addresses. Each of these mailing addresses are physical locations for offices in the United States and Canada. We’ve listed corporate headquarters and the Canadian address for customers.
Adobe Corporate Headquarters
345 Park Ave.
San Jose, CA 95110-2704
Adobe Systems Canada
343 Preston St.
Ottawa, Ontario K1S 1N4
If you are interested in an Adobe product, you can visit the official website at http://www.adobe.com. There you will find detailed descriptions of each product, free trial downloads for some products and support from Adobe.
Customer Service Email
It doesn’t appear that customer service offers an email address for customers to contact the service department. We found tons of phone numbers for Adobe offices all over the world http://www.adobe.com/aboutadobe/contact.html, but none list email addresses.
- Adobe on Facebook: We’ve had lots of luck contacting customer service via Facebook pages for various companies. We have contacted the Adobe Facebook page http://www.facebook.com/Adobe to request the customer service email address.
When we called the customer support line for Adobe Systems, the call was immediately answered by an automated system. The automated recording told the caller that free support was available online. The online customer support system allows customers to contact Adobe and ask any irrelevant questions. Customers need to search for the product they need help with in order to find support. Customer service and support is also available for a $39 fee per incident.
An email inquiry to Adobe produced a quick response of approximately 30 minutes. Although the response appeared to be automated, the information was helpful as it answered our question regarding a form of contact directly to customer service. The communication also stated we could send private messages with an additional questions and concerns, see below:
Adobe Systems Hi Richard! You can find contact information for Adobe Support here: http://www.adobe.com/aboutadobe/contact.html. Additionally, feel free to send us a private message with any questions and we’ll see how we can help.
Is there an email address for Adobe customer service?
Have you called Adobe for free support? Have you paid for Adobe support? Tell us your story about Adobe customer service.