acura

Contact Acura Customer Service

Write A Review

Contacting Acura Customer Service Center

Acura is an automotive dealer that specializes in consumer car sales and financing. While consumer car sales are difficult enough, when you add in-house financing to the mix you are bound to have more than a few complaints. Acura offers a number of contact options, but we were surprised by the lack of support in the evening and on weekends.

Contact Info

Acura customer service is available by phone, mail and email. You can even find the company on various social sites like Twitter and Facebook, but if you have an immediate or urgent question after 5 P.M. PST, you’ll have to wait until the following day. Acura offers some of the shortest customer service hours we’ve seen for a major financing company.

Phone Contact Numbers

Customer service is available by phone between the hours of 6 A.M. and 5 P.M. Monday to Friday (PST). There do not appear to be customer service hours on the weekend.

  • Client Relations: 1-800-382-2238
  • Document Orders: 1-800-682-2872
  • Acura Canada: 1-888-922-8729
  • Lease Maturity Center: 1-800-708-6555
  • Roadside Assistance (24/7): 1-800-594-8500

Mailing Address

Acura Client Relations
1919 Torrence Blvd.
M/S 500-2N7E
Torrance, CA 90501-2746

Official Website

There is an official website for owners of the Acura located at http://owners.acura.com/Landing.aspx. You can view current models, apply for finance preapproval and contact customer service via this page. There is also an extensive FAQs section with questions from Acura owners. You can also contact the customer service department via the Twitter page or Facebook page.

Customer Service Email

There does not appear to be a customer service email address or contact form on the Acura Client Relations website. We searched the entire site with no luck. If your question is not answered in the FAQs section there is usually a form to submit a new question. The form may be available in the MyAcura account.

Our Experience

We called the Acura customer relations line, but we found it difficult to make it through the automated service. The menu just kept repeating, but none of the options were for general customer service questions or concerns. We tried pressing 0 to get through to customer service, but the menu just kept repeating. We finally chose the option for information on our Acura vehicle and we were placed on hold for a representative. When the call was answered after a couple of minutes on hold, we asked the agent for the email address for customer service. We were placed on hold for just a few seconds before the agent came back and said there was no email address. He directed us to the website if we wanted to email the customer service department.

VN:F [1.9.22_1171]
Rate your customer service experience:
Rating: 1.5/5 (4 votes cast)
Contact Acura Customer Service, 1.5 out of 5 based on 4 ratings
Write A Review
7 Comments on “Contact Acura Customer Service
  1. Over 81K miles my acura 2008 TL didn’t have any break noise; until Acura of Columbus replaced the front rotors and pads on all 4 wheels. This break noise started when I pick up the car righr after the break job and is stillgoing on after driving for 7+K miles. I did take the car back to the dealer and got a “Brush-Off.” Was told that the breaks were new and I needed to get the car up to 50-60 MPH and apply the breaks real hard many times. I did that and it hasn’t help. The service department at the Acura of Columbus isn’t doing snything about the break noise. I have been with Acura since 1986 and have got top service until now.

    The service department did say they could replace the rotors and a pads, but st who expense is not answered.

  2. I have always had doubts in my mind about Acura and its products… but now,my concern has solidified. After watching your commercial in which that “pompous ass”… Suze Orman… drives one of your cars like a lunatic, I am convinced that I will never buy or own one… she is not only a looud-mouth egomaniac but a menace on the roads. If the message you are selling is… “even an egomaniac can dive your product, you have convinced me…

  3. Hi I was wondering if I could get some stickers or a lanyard for my tsx thank you.

    My info is

    Maks mosyur
    4042 Suwanee mill dr
    Buford ga 30518

  4. Dear Acura,

    Would you please check out and refine as best as possible the Tech. Package of the 2014 Acura RDX Tech. Package thoroughly. I have done extensive researchs and been advised by some Acura RDX owners that the Tech. package on the RDX 2013 is not quite great.

    I am planning to buy a 2104 RDX w/ Tech. Package this year. Thank you.

    Quinn Doan
    Honda’s loyal customer for 45+ years
    My name is in Honda’s database and have participated in several Honda technical surveys.

  5. 1) I have a 2012 TL with 13,513 miles on it. I left the dealer about 1/2 hour ago (04/07/2013 at 11:30 am). It was there because of the warning light that reads TMPS came on. The warnning light says to take it to a dealer immediatly which I did. It was supposedly fixed. The dealer told me that they found a nail in the right rear tire that was causing the problem. It was explained to me that because it was a very slow leak that after a few miles the pressure would leak down confusing the TMPS system and that the system was trying to compensate. I am confused. Is there something in the main brain that would cause the warning system to come on showing a problem in all four tires? Can this be caused bay a slow leak in one tire? When the system has the warning the dash shows empty tire pressure onall tires on the dashboard. After the car is turned off for a few minutes the warning goes away and after driving it for 30 minutes it come back on.
    2) My second question is about the phone book. How can I change so that I can have the phone list to read the last first and the first name last as it appears in my phone. I usually remember the last name but not always the first name. It makes it hard when I am trying toreach a customer.

  6. Please remove your Acura add from my “words with friends”
    Page. That game has been frozen with your add all day long
    And this is my connection with my best Friwnd in another state
    This could ruin some goodwill toward Acura.

    Thanks

  7. HEY there my name is chad RP and i was hoping you may help me if at all i need to have someone get in touch with me so that i might share with you a idea for a.new model of vehicle i do have a few of few favorites but knowing myself if i ever purchase a.vehicle.again its gona coast more then five.hundred dollars.and be some what like my close and very good.friends he like my dad but he has a.special edition Acura TL 3.2 four door i believe it is a.coop not a suv.lioe the mdx.but i wanted to just.talk bout a new idea for the tl3.2 but its.just a thoight

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *