Contacting Acura Customer Service Center
Acura is an automotive dealer that specializes in consumer car sales and financing. While consumer car sales are difficult enough, when you add in-house financing to the mix you are bound to have more than a few complaints. Acura offers a number of contact options, but we were surprised by the lack of support in the evening and on weekends.
Acura customer service is available by phone, mail and email. You can even find the company on various social sites like Twitter and Facebook, but if you have an immediate or urgent question after 5 P.M. PST, you’ll have to wait until the following day. Acura offers some of the shortest customer service hours we’ve seen for a major financing company.
Phone Contact Numbers
Customer service is available by phone between the hours of 6 A.M. and 5 P.M. Monday to Friday (PST). There do not appear to be customer service hours on the weekend.
- Client Relations: 1-800-382-2238
- Document Orders: 1-800-682-2872
- Acura Canada: 1-888-922-8729
- Lease Maturity Center: 1-800-708-6555
- Roadside Assistance (24/7): 1-800-594-8500
Acura Client Relations
1919 Torrence Blvd.
Torrance, CA 90501-2746
There is an official website for owners of the Acura located at http://owners.acura.com/Landing.aspx. You can view current models, apply for finance preapproval and contact customer service via this page. There is also an extensive FAQs section with questions from Acura owners. You can also contact the customer service department via the Twitter page or Facebook page.
Customer Service Email
There does not appear to be a customer service email address or contact form on the Acura Client Relations website. We searched the entire site with no luck. If your question is not answered in the FAQs section there is usually a form to submit a new question. The form may be available in the MyAcura account.
We called the Acura customer relations line, but we found it difficult to make it through the automated service. The menu just kept repeating, but none of the options were for general customer service questions or concerns. We tried pressing 0 to get through to customer service, but the menu just kept repeating. We finally chose the option for information on our Acura vehicle and we were placed on hold for a representative. When the call was answered after a couple of minutes on hold, we asked the agent for the email address for customer service. We were placed on hold for just a few seconds before the agent came back and said there was no email address. He directed us to the website if we wanted to email the customer service department.